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We Work for Philadelphia We Work for Philadelphia Philadelphia Gas Works Corporate Social Responsibility Report Table of Contents • President & CEO Message 3 • Chairman Message 5 • Introduction 6 • About PGW 6 • We Work for Philadelphia: Corporate Citizenship - 5 Areas of Focus 11 • Safety, Reliability & Accessibility 11 • Customer Satisfaction 12 • Environmental Responsibility 14 • Community Engagement 18 • People & Culture 20 • Global Reporting Initiative Index 23 • Contact Us 27 WE WORK FOR PHILADELPHIA 1 President & CEO Message Welcome to our corporate social responsibility report One hundred and eighty years ago, 46 natural gas lamps were lit along Today, we are proud to combine our abilities to generate new revenue and Philadelphia’s 2nd Street and announced the arrival of PGW. Since that control costs with the many ways we contribute to society as a whole. We understand that meeting the momentous day, we’ve focused our energy and our resources on serving the needs of the people and businesses of Philadelphia. We’re offering more ways to control energy consumption through needs of our customers and our EnergySense; providing more access to and understanding of your account We were hard at work during The Centennial International Exhibition of with online and mobile resources like My Account for billing and payments 1876 (the first official World’s Fair in the United States), and kept at it even and Bill Analyzer for usage trends and history; investing in our workforce; city means focusing on the welfare as we watched the opening of Philadelphia’s Museum of Art, the launch of and creating meaningful and measurable outreach programs that will make its Orchestra, and, in 1899, the creation of the Free Library of Philadelphia. Philadelphia’s children better prepared for the future. People of our company saw the opening of the Benjamin Franklin Parkway, of our communities, our employees the creation of the Pennsylvania Railroad Company’s Main Line, and As we mark 180 years of serving Philadelphia, our good work is being rise of the Comcast building. In 2015, we generated $8 million in recognized as never before. Upgrades to our bond ratings in the last year and our environment. liquefied natural gas (LNG) sales, and proved the viability of investing for by Moody’s, Standard and Poor’s and Fitch Ratings cite our improved and the long-term in the LNG market. That’s important for our business, and stabilized financial position, management’s ability to enhance operating our ratepayers. efficiencies and our pipeline improvement program. In addition, in 2015 JD Power recognized PGW as one of the most improved brands of the In this, our first ever Corporate Social Responsibility Report, we have 83 natural gas utilities that participate in JD Power surveys across the outlined many significant ways in which PGW works every day to provide country. the energy needed to improve standards of living throughout Philadelphia in a safe, environmentally-friendly and socially responsible manner. We are excited about the opportunities that lie ahead and are happy to share with you our commitment to providing safe, reliable natural gas Our employees share a commitment to safety, integrity, operational service to the city of Philadelphia. excellence and good corporate citizenship; they work every day to assist our customers, maximize benefits for the communities in which we work, Thank you for your ongoing support. As always, PGW welcomes and maintain a safe, secure and healthy workplace. By focusing on your feedback. developing long-term benefits for communities, we are contributing to society’s broader sustainability goals, generating a more stable business environment and better quality of life for the region. Sincerely, At PGW, we know where Philadelphia’s been because we’ve been there Craig White, President and CEO Craig White, President and CEO too. We understand its needs and how they change because we live here. We see its potential and we know there’s a vital role for us in its future. Philadelphia Gas Works We understand that meeting the needs of our customers and our city means focusing on the welfare of our communities, our employees and our environment. 2 3 Chairman Message Our objective in this report is to illustrate the actions we are taking in highlighted in this report: community, safety, environment, customers and support of our commitment to be a strong corporate citizen to all we serve. employees; and our long-term corporate responsibility strategies where PGW works and lives. Philadelphia Gas Works is working to meet the ever-changing energy needs of the city of Philadelphia, and to fulfill that purpose in responsible and Over the past eight years, as Chairman of the Philadelphia Facilities PGW’s path to a cleaner future sustainable ways. Corporate citizenship at PGW goes hand-in-hand with its Management Corporation Board, I have been proud of the work that we strong commitment to quality standards in all aspects of its operations. It is have accomplished, and the positive impact we have had on the is one that will serve it well in not simply an initiative; it is part of who we are. performance of the Company. As I have stated many times – PGW’s path to a cleaner future is one that will serve it well in the years ahead. I am In addition to our focus on safety and customer service, PGW’s commitment honored to have been a part of its illustrious 180 year history. the years ahead. I am honored extends to our impact on the communities in which we live. It is also an extension of the dedicated work performed by PGW’s employees in each Please enjoy reading about PGW’s efforts and its progress in this report. to have been a part of its of the communities we serve. In some areas, our current activities are already substantial. In other areas, PGW is in the early stages of what will become increasingly vital programs Sincerely, illustrious 180 year history. supporting our communities. I am inspired by the commitment and passion of PGW’s employees to make a difference – whether it’s innovation in areas David Seltzer, Chairman, Board of Directors of sustainability or finding fresh ways to raise awareness and generate Philadelphia Facilities Management Corporation support for those in need. We also welcome your feedback, input and support as we move forward with our commitment in the key areas of corporate social responsibility David Seltzer, Chairman, Board of Directors 4 5 Introduction About Us PGW Today Today, PGW continues to provide safe, reliable natural gas service to approximately 500,000 Philadelphia residents and businesses 24-hours-a- PGW History day, 365-days-a-year. PGW meets the constant demand for natural gas with PGW Facilities over 1,600 employees trained to maintain, operate and support its 6,000+ In this report we share our vision for corporate citizenship Philadelphia Gas Works is a municipally owned natural gas utility that mile distribution system, approximately 3,000 miles of which are gas mains Corporate Headquarters and highlight the work we’ve done in 2015 to better our employees, serves customers in the city of Philadelphia. PGW was formed in 1836, and 3,000 miles of which are gas service lines. In addition to this extensive 800 West Montgomery Avenue our company, and our communities in the following five areas: when the first gas street lights were installed. Through 1948, coal gas and pipeline network, PGW gas workers, union and non-union alike, operate one 1800 North Ninth Street carbureted water gas were manufactured and supplied to customers. On of the largest liquefied natural gas (LNG) plants in the country, as well as a Philadelphia, Pennsylvania second LNG satellite plant. • Safety, Reliability and Accessibility March 25, 1948, natural gas from Texas’ oil fields began to flow through pipelines to the company’s Passyunk Plant in Southwest Philadelphia Gas Production & Storage Plants where it was combined with locally created manufactured natural gas. It is estimated that PGW’s LNG assets have saved PGW customers more • Customer Satisfaction than $2 billion since the facilities came on line in 1972. Supplementing its Passyunk Plant pipeline and plant operations, PGW operates five neighborhood Customer Richmond Plant • Environmental Responsibility During the spring of 1963, nearly 1,633,000 customer-owned natural gas appliances were converted to burn natural gas that was delivered Service Centers, provides 24/7 emergency response, answers over 2 • Community Engagement to homes and businesses at a greater pressure. This program was million customer phone calls per year, provides programs for those in Outlying Field Service Stations completed in less than six months at no charge to customers. PGW need, and conducts a myriad of other activities critical to the operation of a gas distribution operation. These critical operations demand focused Belfield • People and Culture has helped to introduce many of the modern conveniences that have performance, a hallmark of PGW’s employees who work hard every day Castor enhanced the quality of our lives, including the gas stove, the on behalf of ratepayers, residents and the larger local community. Porter automatic gas water heater, the gas home heater and air-conditioner, Read on to learn why we deploy our talented staff to drive social good— Tioga the single-point ignition range, the gas dryer and the matchless and how our approach to corporate citizenship aligns with the work we In 2015, leadership across the company continued to integrate social and gas range. do every day to provide safe, reliable natural gas service to Philadelphia. environmental responsibility into PGW’s business operations, including Customer Service Centers the creation of a dedicated team to oversee our strategy, goal setting and We also invite you to read our 2015 Consolidated Annual Financial Report performance management in the area of corporate citizenship.
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