Europcar New Zealand

1 Europcar confidential © 2014 Why Europcar?

• Market leader in Europe – move with trends sharing best practice with New Zealand

• Relevant transferable experience through managing the Australian Federal Government business

• Customer service is taken seriously with > 2000 renters surveyed a month and all feedback acted upon

• Dedicated Account Management and Customer Service Support

• A new fleet of fuel efficient, safe and environmentally friendly vehicles with full carbon emission reporting

• No airport or one way fees

2 Europcar confidential © 2014 Europcar’s New Zealand Network

South Island North Island • Christchurch Airport • Auckland City • Dunedin Airport • Auckland Airport • Greymouth • Cambridge • Hokitika Airport • Hamilton Airport • Invercargill Airport • Napier Airport • Marlborough Airport • New Plymouth Airport • Nelson Airport • Palmerston North Airport • Picton • Rotorua Airport • Queenstown Airport • Tauranga Airport • Tauranga City • Wellington Airport • Wellington Ferry

3 Europcar confidential © 2014 Focus on Service - Promoter Score

• Take customer service seriously and survey > 2000 customers across New Zealand each month via email and phone

• Head office calls - the Managing Director and other managers call 20 customers personally each month

• Call back customers - any customer that rates Europcar < 6/10 is contacted by the rental location branch manager to resolve the issue

• Customer satisfaction is a key KPI and impacts staff remuneration down to rental location staff member

• Can customise a Promoter Score report on feedback from your own agency’s renters

4 Europcar confidential © 2014 Account Management • Dedicated Wellington based Government Account Manager

• Dedicated Government Sales/Customer Support resource

• Flexible approach to reviews with Agencies based on your requirements

• Strong level of reporting customised both for Travel Management Companies and Agencies

5 Europcar confidential © 2014 Vehicle Availability

• More capacity during the business week to service corporate accounts due to our Corporate/Leisure business mix

• Effective global monitoring tools integrated into our core system to forecast usage trends

• Daily monitoring of fleet and availability with contract drivers to reposition vehicles where required

• Fleet acquisition buy-back model allows for quick fleet scaling

• Guarantee to supply with a minimum of 24 hours notice of booking from major locations

6 Europcar confidential © 2014 Environmental Commitment

• Europcar has been awarded the ‘World’s Leading Green Transport Solution Company’ in 2008, 2010, 2011 and 2012

• Europcar’s commitment to Environmental Sustainability includes:

° A young fleet ° Customer information - carbon emission ratings available online and on invoice ° The Sustainability Committee ensures that the business operates sustainably wherever possible ° Greenfleet and Carbon4Good Partnerships

7 Europcar confidential © 2014 Reporting and Account Management

• Comprehensive electronic reporting: ° Raw data ° Analysed formats ° Customised reports

• Formal account review meetings in conjunction with your Travel Management Company to review: ° Reporting ° KPI data ° Innovations ° Cost saving recommendations ° Efficiency improvements ° Service

8 Europcar confidential © 2014 Ready Program – Fast Service

• Europcar’s Ready Program is for Agencies that do not wish to have the accrual of benefits, but still have the VIP service.

• The program includes:

° Paperwork prepared and vehicle pre- allocated

° No signature required – just pick up the keys and go to the vehicle

° Priority line and vehicles parked closest to the airport counter

9 Europcar confidential © 2014 Privilege Loyalty Program – Fast Service

• Europcar’s Privilege Loyalty Program is for Agencies that can benefit from the additional features of the loyalty program.

• The program includes:

° Accrue frequent flyer points with Europcar’s affiliated airline partners ° Discounts with affiliated partner Accor Hotels ° Paperwork prepared and vehicle pre- allocated ° No signature required – just pick up the keys and go to the vehicle ° Priority line and vehicles parked closest to the airport counter

10 Europcar confidential © 2014 Europcar’s Fleet

• Passenger, 4WD, multi-passenger, vans and utes

• Newer and greener, with an average age of less than 8 months

• Grew fleet 25% last year - capacity to expand fleet and meet demands

• Fuel efficient and environmentally friendly

• ANCAP 5 safety rated

11 Europcar confidential © 2014 Cost Savings and Extra Value

• Daily survey process allows us to give you real customer service reporting based on your renters experience

• Flexibility - No airport or one way fees

• Free relocations and deliveries

• Detailed reporting to monitor usage and identify cost saving opportunities

12 Europcar confidential © 2014 Summary

• Global best practice applied in this market

• Experienced people with strong Government and corporate knowledge

• High capacity during weekdays due to our corporate/leisure business mix

• Can provide speed of service without time consuming paperwork at pick up

• Access to Australia and rest of world corporate rates that can be billed back

• Trusted Global Brand

13 Europcar confidential © 2014 Contact Europcar

• Mike Warmington Sales and Marketing Director [email protected] Mobile: +61 410 612 018

• Maryon Wils-Parkes Corporate Sales Manager [email protected] Phone: 09 379 5083

• Sara Cheong Sales Support [email protected] Phone: 04 260 6094

14 Europcar confidential © 2014 15 Europcar confidential © 2014