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2009 Sustainability Report

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2009 Sustainability Report 2009 Sustainability Report The following tables show the magnitudes that Enel considers In comparing the data over time, the significant changes in essential for its sustainability auditing and measuring. the composition of the Group described in the “Parameters The tables contain: of the Report” section (page 52) must be considered. > the description of the magnitude recorded; Criteria used for the Key Performance Indicators (KPI): > the unit of measurement in which it is expressed; > By “Enel” is meant the entire Group. > the number for 2009; > By “Abroad” is meant the entire Group, excluding Italy. > the number for 2008; > By “International Division” is meant Bulgaria, Romania, > the number for 2007; Slovakia, and Russia together. > the change in absolute value between 2009 and 2008; > The economic data regarding the item “Economic > the percentage change between 2009 and 2008; performance” for 2007, 2008, and 2009 are taken from > the boundary to which the number refers. the Annual Report. > The differences between 2009 and 2008, expressed as both an absolute value and a percentage value, are calculated considering. decimals, which are not visible in print. Units of measurement Acronyms ,000 thousands ACR Abandoned Call Rate no. number BOD Biochemical Oxygen Demand % per cent BoD Board of Directors ,000 h thousands of hours CCGT Combined Cycle Gas Turbine ,000 kg thousands of kilograms COD Chemical Oxygen Demand CSR Corporate Social Responsibility ,000 km thousands of kilometers DPS Dividend per Share ,000 m2 thousands of square meters DT Distance Training ,000 t thousands of tons EBIT Earnings Before Interest and Tax bil. m3 billions of cubic meters Earnings Before Interest, Tax, E EBITDA cent euro cents Depreciation and Amortization d days EBT Earnings Before Tax euro euro EDLS Enel Distance Learning System g/kWh grams per kilowatt-hour EIB European Investment Bank GBq/Unit gigabequerel per Unit ENA Enel North America GWh gigawatt-hours EPS Earnings per Share h hours EUFER Enel Unión Fenosa Renovables h/person hour per person GARP Growth at Reasonable Price ind rating GEM Generation and Energy Management km kilometers HV High Voltage kW kilowatts IAS International Accounting Standards IFRS International Financial Reporting Standards kWh kilowatt-hours IPO Initial Public Offering kWp kilowatt-peak Imposta Regionale sulle Attività Produttive l/kWh liters per kilowatt-hour IRAP (regional tax on firms) 3 m millions of cubic meters Imposta sul Reddito delle Società IRES mil. A4 eq. millions of A4 sheets equivalent (corporate income tax) mil. euro millions of euro IVR Integrated Voice Response mil. h millions of hours KM Knowledge Management mil. t millions of tons LBG London Benchmarking Group LV Low Voltage min minutes MIR Networks, Infrastructure, and Sales Mtoe millions of tons of oil equivalent MV Medium Voltage MW megawatts ORIM Orimulsion MWh megawatt-hour PCB Polychlorinated Biphenyls sec seconds R&D Research & Development t tons ROACE Return on Average Capital Employed TBq/Unit terabequerel per Unit S&P Standard & Poor’s toe tons of oil equivalent SRI Socially Responsible Investment TWh terawatt-hour TG Telemanagement years years TSR Total Shareholder Return 2009 Sustainability Report Table of Contents 5 GRI & EUSS Content Index LA Labor Practices and Decent Work 6 A Letter to Our Stakeholders Performance Indicators 191 Disclosure on Management Approach Development of Human Capital Standard Disclosures 199 Employment 205 Industrial Relations 210 Occupational Health and Safety 12 1. Strategy and Analysis 222 Training and Education 16 2010-2019 Sustainability Plan, Main Results of 2009, and 222 Communication with employees Stakeholder Engagement 227 Diversity and Equal Opportunity 23 Enel according to the Media 229 The Numbers 24 Litigation 30 2. Organizational Profile HR Human Rights Performance 36 Gas Upstream - SeverEnergia Indicators 239 Disclosure on Management Approach 41 FOCUS – GROUP RISK MANAGEMENT The Code of Ethics 52 3. Report Parameters 240 People Care 242 Investment and Procurement Practices 56 4. Governance, Commitments, and Engagement 244 Non-discrimination 244 Freedom of Association and Collective Bargaining 68 5. Management Approach and Performance Indicators 245 Child Labor 70 Intangibility Project 246 Forced Labor 247 The Numbers 72 The Numbers SO Society Performance Indicators Performance Indicators 249 Disclosure on Management Approach Enel Listens to Society 257 FOCUS - COMMUNITY ENGAGEMENT 258 Western Europe 262 Eastern Europe EC Indicators of Economic Performance 264 Russia 77 Disclosure on Management Approach 264 Latin America Consolidation of the International Dimension and Value 267 North America Creation 268 Community 85 Economic Performance 274 HydroAysén 88 Market Presence 275 Corruption 90 Indirect Economic Impacts 277 Political Contributions 90 Availability and Reliability 278 Unfair Competition 91 System Efficiency 279 Compliance 92 The Numbers 282 The Numbers EN Environmental Performance PR Product Responsibility Performance Indicators Indicators 101 Disclosure on Management Approach 285 Disclosure on Management Approach Climate Strategy Enel for Its Customers 103 FOCUS - OBJECTIVE: RESEARCH AND INNOVATION 289 Actions after the Earthquake in Abruzzo 113 Raw Materials 292 Consumer Health and Safety 117 Greening of the Maritza East 3 power plant 295 FOCUS – CUSTOMER-TAILORED PROJECTS 118 Energy 307 Product and Service Labeling 124 Water 312 Marketing Communication 127 FOCUS - ENEL GREEN POWER 314 Respecting Privacy 132 Biodiversity 315 Conformance 145 Emissions, Discharges, Waste 317 The Numbers 154 Products and Services 162 Compliance 166 Transport 321 COMMITMENT ON: ENEL CUORE 167 Overall 171 FOCUS – OUR NUCLEAR COMMITMENT 181 The Numbers 4 Preface to the 2009 Sustainability Report Information and further details may be With its 2006 Sustainability Report, Enel was one of the first companies in the requested from: world to adopt the new GR1-G3 Sustainability Reporting Guidelines developed Enel SpA by the Global Reporting Initiative. External Relations The GRI is a multi-stakeholder network of thousands of experts throughout the CSR and Relations with Associations world who, by participating in the initiative’s working groups and governance Department Viale Regina Margherita, 137 bodies, contribute to establishing and disseminating the procedures for 00198 Rome - Italy reporting sustainability. Tel. +39 06 8305 1 The GRI guidelines provide all the stakeholders of a company with a detailed e-mail: [email protected] http://www.enel.com/en-GB/sustainability/ overview of corporate sustainability and social responsibility and require compliance with the highest standards of the transparency and completeness of USEFUL LINKS information. Global Reporting Initiative For the electricity industry (the generation, transmission, distribution, and sale of www.globalreporting.org electricity), GRI has established the EUSS (Electric Utilities Sector Supplement) indicators, which capture the particularity of that business and the key aspects 2009 Sustainability Report and earlier ones http://www.enel.com/en-GB/sustainability/ of sustainability performance. our_responsibility/sustainability_balance_ Enel has been proactive within the GRI in the conception, discussion, and sheets/reports/ approval of these sector indicators in order to make corporate communication 2009 Consolidated Financial Statements and for the use of the stakeholders concerned ever more transparent and fairer. earlier ones After the experimental phase of reporting the EUSS in its 2008 Sustainability http://www.enel.com/en-GB/investor/ Report, beginning with 2009 Enel will report the EUSS indicators and integrate financial_reports/annual/ them in this Report. Code of Ethics http://www.enel.com/en-GB/sustainability/ This Report can be consulted online at http://sustainabilityreport2009.enel.com/. our_responsibility/ethic_principles/our_ values/code_of_ethics/index.aspx The Environment http://www.enel.com/en-GB/sustainability/ environment/ Zero Tolerance of Corruption Plan http://www.enel.com/en-GB/sustainability/ our_responsibility/ethic_principles/our_ values/zero_tolerance/index.aspx www.enel.com ENEL BILANCIO DI SOSTENIBILITÀ 2009 5 GRI & EUSS Content Index The purpose of this table is to help the reader in directly GRI Code Page GRI Code Page Informativa DMA LA 191-192 searching for the reference to the GRI and EUSS indicators 11 standard in this document, in which by “Group” or “Enel” is meant all EU14 192-194 EU1 45, 98 EU15 (6) 194 the companies under the control of Enel SpA. For some EU2 46, 98 EU16 194-198 indicators, any limitations are described in the notes to the 47-48, 98, 317, EU3 (1) LA1 (7) 199, 229, 230, 231 318, 319, 320 following table. Enel undertakes to make the missing LA2 (8) 199, 232 EU4 (2) 49 EU17 (9) 199-202 information available in the medium term. EU5 50-51 EU18 (4) 202 DMA EC 77-79 GRI Code Page GRI Code Page LA3 203-204 EU6 79-81 LA4 (10) 208, 231, 236 1 12 4 56 EU7 81-82 LA5 208-210 1.1 7-9,13-14 4.1 57-60 EU8 82 LA6 216-217 1.2 14-29 4.2 58 EU9 82-84 LA7 217-219, 236 2 30-38 4.3 57-60 EC1 85, 92, 97 LA8 219-221 2.1 31 4.4 58, 328* EC2 85-86 LA9 221-222 2.2 13, 31 58, 305-307*, 4.5 EC3 87 312-313* LA10 (6) 224-225, 234 2.3 31-35 EC4 (3) 88, 93 4.6 60-61 LA12 (11) 225-227, 234 2.4 4 EC6 89, 94 4.7 299-301* LA13 228, 230, 235 2.5 32-33 EC7 89 4.8 7-9, 60-61, 239 LA14 (6) 228, 233 2.6 14, 72-73 EC8 90, 98 4.9 60-61 DMA HR 239, 247 2.7 31-35 EU10 (4) 90 4.10 308-309* HR1 242-243 2.8 31-35, 37-38 EU11 91 4.11 60-61, 41-44 HR2 243 2.9 34, 53-54 EU12 (5) 91 4.12 61 HR4 244 2.10 38-39 DMA EN 101-102 4.13 62-67 HR5 244-245 3 52 EN1 113-116, 183 4.14 61-62 HR6 245 3.1 53 EN2 117 4.15 61-62 HR7 246 3.2 54 EN3 118, 183, 186 4.16 61-62 DMA SO 249-251 3.3 53 EN4 118 4.17 17-22, 249-251 EU19 251-253 3.4 54 EN5 118-121, 182, 185 5 68-69 EU20 253-254 3.5 54-55 EN6 121-122, 183 EU21 254-256 3.6 53-55 * of the 2009 Annual Report.
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