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Welcome to 6 West

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Welcome to 6 West 14 Welcome to 6 West A note to families and visitors We understand that families feel a lot of stress when a loved one is in the hospital. We will do our best to help you cope. To help us focus on patient care, we trust that families, visitors and staff treat each other with respect. Respect is important when challenges are experienced. Our staff follow a Code of Conduct based on values Welcome to 6 West such as caring and respect. If you would like to obtain a copy of this booklet, please ask a staff member. Spine and Orthopedic Surgery Unit Reading this booklet will help you know how you Hamilton General Hospital and your family can help. If you have a concern please feel free to talk with a staff member. Patient Experience At Hamilton Health Sciences we welcome your feedback. Hearing from patients and families is the best way to improve our care and services. If you have compliments or concerns about your care, Information for patients and their families please speak with a member of your health care team or the unit/area manager. Curing - Caring - Comforting If you wish to share your feedback or compliments further, or feel your concerns have not been addressed, please contact the Office of Patient Experience at 905-521-2100, ext. 75240. 905-527-4322, ext. 46650 © Hamilton Health Sciences, 2005 PD 5406 – 12/2018 dpc/pted/6WestWelcome-trh.docx dt/December 13, 2018 ____________________________________________________________________________ 13 Welcome to 6 West Welcome to 6 West Table of contents Helpful/other information Page • Gift Shop is located on Level M (Main), open Monday to Friday About 6 West ................................................................................... 1 • Barton Bean Coffee Shop is located on Level M (Main) and is open 24 hours, 7 days a week (excluding Christmas and New Year’s Day) 6 West Health Care Team ................................................................. 1 • Hamilton General Drugstore is located on Level M (Main). Hours are What personal items will you need on 6 West? ................................. 5 Monday to Friday, 9:00 a.m. to 5:00 p.m. Room set up ..................................................................................... 5 • Chapel is available to visitors on Level M (Main) Visitors .............................................................................................. 6 • Information Desk is located on Level M (Main) close to the main Family spokesperson ........................................................................ 6 entrance at the front of the hospital Infection ............................................................................................ 7 • Marketplace on Victoria (cafeteria) is located on Level 1 and is open Monday to Friday, from 7:00 am until 6:30 pm Isolation ........................................................................................... 7 • vending machines are located outside of the Marketplace on Victoria Falls .................................................................................................. 8 on Level 1 Medications ....................................................................................... 8 • visitor washrooms are located by the visitor elevators on each level of Meals ................................................................................................ 8 the hospital Education resources ......................................................................... 9 • bi-monthly or monthly parking passes can be purchased at the Parking Preferred accommodation ................................................................. 9 Office located on the ground level of the parking ramp, ext. 44061 Laundry ............................................................................................. 9 • wireless internet service is available for a fee. For more information ask your business clerk or visit TV, internet and telephones .............................................................. 9 www.hhsc.ca/hotspots Fragrance restricted .......................................................................... 10 We are a smoke-free hospital ........................................................... 10 Discharge.......................................................................................... 10 Community resources ....................................................................... 12 Helpful/other information ................................................................... 13 A note to families and friends ............................................................ 14 Patient Experience ............................................................................ 14 __________________________________________________________________________________ ________________________________________________________________________________please turn over 12 1 Welcome to 6 West Welcome to 6 West Discharge (continued) About 6 West … You will receive: We care for people who have conditions affecting the spine and • A complete list of follow up appointments with the surgeon. These will spinal cord, as well as other orthopedic ailments or injuries. be booked by the business clerk. You will have new experiences in the hospital and you may • Discharge orders and educational materials, including medication have questions. This booklet will help answer some of your questions prescriptions and wound care instructions. about 6 West. • Home care services, if required and deemed necessary by your health Any member of the health care team will be pleased to answer your care team. questions at any time – no question is too simple to ask. • Information concerning prescribed assistive devices (wheelchair, walker, bath chair, etc.) with a list of vendors providing rental/purchase of equipment is required. Community resources Local Health Integration Networks (LHIN) • A government funded organization that works to provide in-home health care services as well as coordinating referrals to other helpful community services such as home meal delivery services, transportation services and adult day services. • Useful for patients of all ages and level of ability. The 6 West Health Care Team • Services provided directly by the CCAC are free of charge to Ontario A team of people work together to provide your care on 6 West. health card holders. You and your family are important members of our team. • Personalized care plans developed to meet individual needs. Members of the heath care team will teach you and your family about: • CCAC will be arranged only if warranted and ordered by a physician. • what has happened • Services available outside of Hamilton may vary. • what treatment and care is needed • what to expect during your stay on the unit • what to expect when you leave the hospital __________________________________________________________________________________ ________________________________________________________________________________ 2 11 Welcome to 6 West Welcome to 6 West Any of these team members may be involved in your care. Discharge (continued) Team member How they help • You do not necessarily stay as long your surgeon says you will (pre-operatively). Business Clerk Greets and directs families and friends who visit the unit, directs telephone calls • Once the health care team has completed their treatment, received at the central station to the right discharge home will be arranged. person, answers your call bells and gets you the help you need, provides clerical, • You are responsible for making transportation arrangements and administrative or business support to covering any associated costs. patients, families and those providing Before you leave the hospital, you need to know: service and/or care. Chaplain Provides spiritual guidance and support; • activities you are allowed and not allowed to perform non-denominational. • any special equipment for home, such as a walker or bath seat, Charge Nurse Supervises the unit and is available to and if needed, where to obtain the equipment discuss nursing care, hospital services • and patient needs. safe application and removal of braces/collars/slings Clinical Educator Develops and delivers educational • proper cleaning and maintenance of braces/collars/slings material that addresses unit specific • how to shower, bath and shave with a device needs and patient safety. Clinical Manager Provides leadership and day-to-day • how to care for your incision support to the 6 West Unit. • follow-up appointments with the physician Dietitian/ Dietician Makes sure you meet your nutritional • Assistant needs and receive the foods that are staple/suture removal best for you. Teaches you and your • medications for home and any changes to your prescriptions since family about your diet. Evaluates and your surgery changes your nutritional needs to help in your recovery. Members of your health care team will discuss and answer these Environmental Aide Responsible for maintaining a clean and questions before you leave the hospital. There are also patient safe environment. education materials on the unit for you to take home for reference. Health Care Aide Helps the nurse with your bath and If you have any questions, please ask a member of your health personal care needs, helps you get care team. out of bed and may help you with your meals. Not always available on the unit at all times. __________________________________________________________________________________ ________________________________________________________________________________
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