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4 West – Hamilton General Hospital 14 Welcome to the CIU – 4 West – Hamilton General Hospital We are smoke-free Hamilton Health Sciences is smoke-free. This means that smoking is not allowed anywhere on the grounds, including parking lots, garages and vehicles. For support or help to stay smoke-free: • We can provide you with nicotine replacement products to make your hospital stay more comfortable. Talk to a member of your Welcome to health care team at Hamilton Health Sciences. Cardiology Inpatient Unit (CIU) • contact Smoker’s Helpline toll-free at 1-877-513-5333 or www.smokershelpline.ca 4 West Fragrance restricted Hamilton General Hospital We are a fragrance restricted hospital. Please do not wear or bring perfume, cologne, aftershave, scented hair spray or other scented products. Information for patients and families Patient Experience 905-521-2100, ext. 46450 At Hamilton Health Sciences we welcome your feedback. Hearing from patients and families is the best way to improve our care and services. If you have compliments or concerns about your care, please speak with a member of your health care team or the unit/area manager. We understand that being a patient in the Cardiology Inpatient Unit (CIU) or visiting the unit can be a very stressful time. You may If you wish to share your feedback or compliments further, have many questions about the CIU. or feel your concerns have not been addressed, please contact the Office of Patient Experience at 905-521-2100, ext. 75240. This booklet will help answer some of your questions. It will also introduce you to the health care team. Any member of the health care team will be pleased to answer your questions at any time. © Hamilton Health Sciences, 2005 PD 5376 – 07/2015 dpc/pted/4WestCIUWelcome-trh.doc dt/July 9, 2015 13 Welcome to the CIU – 4 West – Hamilton General Hospital Welcome to the CIU – 4 West – Hamilton General Hospital Table of contents Taking part in research/best care for all Page The Hamilton General Hospital is a teaching hospital and does research to help make sure our patients get the best quality of care. About 4 West CIU ...........................................................................................1 You may be asked to take part in a research study. You do not When can I talk to a member of the health care team? .................................1 have to take part if you do not want to and saying no will not affect During your stay .............................................................................................2 your care. Medications ....................................................................................................2 Getting ready to be discharged from the hospital ..........................................3 Hamilton General Drugstore Family involvement .........................................................................................4 The Hamilton General Drugstore is located in the main lobby near Visiting hours ..................................................................................................4 the Information Kiosk, across from Patient Registration. Sharing information about your care ..............................................................5 Our pharmacists offer: Meals ..............................................................................................................6 • Your health care team ....................................................................................7 personal and private consultations to help you understand and manage your prescriptions Telephones and televisions ............................................................................9 Patient education material ..............................................................................10 • no-fee Certified Nutritional Consultation and Certified Smoking Prevent the spread of infection.......................................................................10 Cessation Consultation, and Medscheck Services by appointment. Isolation ..........................................................................................................11 Accommodations ............................................................................................11 Pet visits .........................................................................................................12 We accept most drug plans including Trillium and Ontario Drug Benefit, have competitive pricing on non-prescription retail items Getting around the Hamilton General Hospital ..............................................12 and offer one-hour parking vouchers when refilling a prescription. Taking part in research/best care for all .........................................................13 Hamilton General Drugstore ...........................................................................13 Smoke-free .....................................................................................................14 Fragrance restricted .......................................................................................14 Patient Experience .........................................................................................14 __________________________________________________________________________________ ________________________________________________________________________________ 12 1 Welcome to the CIU – 4 West – Hamilton General Hospital Welcome to the CIU – 4 West – Hamilton General Hospital The CIU cares for patients who have: Pet visits • heart failure If you wish to have your pet visit while you are in hospital, • heart rhythm problems please speak with a member of the health care team to • a heart attack discuss if this can be arranged. • breathing problems as a result of heart problems • a heart infection or fluid around the heart The CIU also cares for patients who are waiting for: Getting around the Hamilton General Hospital • angiography or angioplasty • coronary bypass surgery • The information desk is located on the Main Level by the main • a cardiac procedure or test entrance to the hospital. • a pacemaker insertion • The Barton Bean Coffee Shop is located on the Main Level directly • ICD (Implantable Cardioverter Defibrillator) insertion across from the main entrance. Patients may also need to wear a telemetry pack to monitor • The Gift Shop is located on the Main Level, across from the Barton their heart. Bean Coffee Shop. The CIU also has a 3-bed step down unit for patients who need • The Marketplace on Victoria Cafeteria is open Monday to Friday, closer monitoring and care by nurses. and is located on Level 1. • Vending machines are located outside of the Marketplace on Victoria on Level 1. When can I talk to a member of the health • The Chapel is located on the Main Level. care team? • Visitor washrooms are located on each floor by the visitor elevators Here are the times you can talk to the members of the health on each level of the hospital. care team: • Parking is by the hour or a daily rate. Bi-monthly or monthly passes • the nurses and doctors are available 24 hours of each day. for the parking ramp can be purchased at the Parking Office located • the cardiologist in charge of the CIU is available in the late on the ground level of the parking ramp, ext. 44061. Parking is also morning during CIU rounds. available at the Barton Street lot (near Tim Hortons) for a reduced • ask your nurse for the times the other doctors and members of daily rate. the health care team are available. • Wireless internet service is available for a fee. • you can arrange a family meeting as needed with any of the For more information ask your business clerk or visit team members. www.hhsc.ca/hotspots Please speak to any member of the CIU health care team if you have a special or cultural need. __________________________________________________________________________________ ________________________________________________________________________________ 2 11 Welcome to the CIU – 4 West – Hamilton General Hospital Welcome to the CIU – 4 West – Hamilton General Hospital During your stay Isolation If your loved one is in an isolation room, Please bring these items to the hospital: please STOP and read the sign posted on • Aides used at home such as glasses, hearing aids, dentures, the door to the room or the curtain. You may walkers and canes. Please label everything with your name and need to wear a gown, mask and gloves before let your nurse know what you bring from home. entering. Please ask the nurse for help. • Personal care items such as a hairbrush, comb, toothbrush, toothpaste, deodorant, lotions, shaving cream and razors. Reminders • We encourage patients to brush their teeth after meals and • Clean your hands with the alcohol rub when you enter and leave at bedtime. If you wear dentures, bring in denture cleansing the patient’s room. tablets, container and fixative. • Put coats and other personal belongings, such as hand-bags in the • Non-skid slippers or shoes for safe walking. “clean dedicated” zone within the patient’s room. Use the coat hooks • Clothing (including coat and shoes) to wear when you are or plastic bags provided. discharged from the hospital. • Do not put any personal belongings on the patient’s bed or other • Photos, cards, books and music devices with earphones surfaces in the patient’s room. may be brought in for your comfort. • Before you leave the patient’s room, throw the gowns and gloves in • Please arrange these items so they do not crowd patient the correct bins. areas or increase a patient’s risk of falling. • Clean your hands
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