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DPS Annual Report 2019–20

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DPS Annual Report 2019–20 ANNUAL REPORT 19 20 With the exception of the Commonwealth Coat of Arms and where otherwise noted, all material presented in this document is provided under a Creative Commons Attribution 3.0 Australia licence. (http://creativecommons.org/licences/by/3.0/au). The details of the relevant licence condition are available on the Creative Commons website (accessible using the links provided) as is the full legal code for the CC BY 3.0 AU licence. (http://creativecommons.org/licences/by/3.0/au/legalcode). The document must be attributed as the Department of Parliamentary Services Annual Report 2019–20. Aids to access details current report period (2019–20) Annual report contact officer—Matt O’Brien Chief Financial Officer, Department of Parliamentary Services Phone: (02) 6277 5332 matt.o’[email protected] www.aph.gov.au/dps A PDF version of this annual report is available on the Australian Parliament House website at www.aph.gov.au/dps ISSN 1832–0848 Letter of Transmittal from Secretary The Hon Tony Smith MP Senator the Hon Scott Ryan Speaker of the House of Representatives President of the Senate Parliament House Parliament House CANBERRA ACT 2600 CANBERRA ACT 2600 Dear Mr Speaker and Mr President Department of Parliamentary Services Annual Report 2019–20 I am pleased to present the Department of Parliamentary Services Annual Report 2019–20 in accordance with section 65 of the Parliamentary Service Act 1999 and section 46 of the Public Governance, Performance and Accountability Act 2013 (PGPA Act). The report includes the annual report of the Parliamentary Librarian as required by subsection 65(3) of the Parliamentary Service Act 1999. I am satisfied the annual performance statement is prepared based on properly maintained records in accordance with subsection 39 of the PGPA Act. As required by the Commonwealth Fraud Policy, I am satisfied that the department complies with section 10 of the Public Governance, Performance and Accountability Rule 2014. Yours sincerely Rob Stefanic Secretary 22 September 2020 Annual Report 2019–20 iii LETTER OF TRANSMITTAL FROM PARLIAMENTARY LIBRARIAN Letter of Transmittal from Parliamentary Librarian The Hon Tony Smith MP Senator the Hon Scott Ryan Speaker of the House of Representatives President of the Senate Parliament House Parliament House CANBERRA ACT 2600 CANBERRA ACT 2600 Dear Mr Speaker and Mr President Parliamentary Library Annual Report 2019-20 In accordance with subsection 65(3) of the Parliamentary Service Act 1999, I am pleased to submit the Parliamentary Librarian’s annual report for the year ending 30 June 2020. That provision requires the report to be presented to the Presiding Officers after the end of each financial year, and to be included in the report on the activities of the Department of Parliamentary Services under subsection 65(1)(c) of the Parliamentary Service Act 1999. Section 38H of the Parliamentary Service Act 1999 requires that the Parliamentary Librarian give a report on the performance of the functions of the Parliamentary Library to the Joint Standing Committee on the Parliamentary Library at least once every financial year. Yours sincerely Dr Dianne Heriot Parliamentary Librarian 22 September 2020 iv Department of Parliamentary Services CONTENTS Letter of Transmittal from Secretary i Letter of Transmittal from Parliamentary Librarian ii PART 1. SECRETARY’S REVIEW 1 2019–20 in review 2 PART 2. OVERVIEW 7 Our purpose 8 Strategic themes 8 Our role and functions 8 Outcome and programs 9 Summary of financial performance 10 Department structure 15 Senior executives as at 30 June 2020 19 PART 3. PERFORMANCE 23 Activities and achievements 24 Annual performance statements 44 PART 4. PARLIAMENTARY LIBRARY 81 Parliamentary Librarian’s review 82 The Library on a page 85 Overview 86 Summary of financial performance 90 Achievements 2019–20 93 Workforce issues 107 Performance report 110 Financial report 126 Annual Report 2019–20 v PART 5. GOVERNANCE 129 Introduction 130 Our governance structure 130 External scrutiny 145 Our people 146 Asset management 161 Purchasing 161 Consultants 162 Australian National Audit Office Access Clauses 162 Exempt contracts 163 Procurement initiatives to support small business 163 Commitment to Indigenous Artists’ Rights 163 PART 6. FINANCIAL STATEMENTS 165 Independent Auditor’s Report 166 Statement by the Secretary and the Chief Financial Officer 169 Statement of Comprehensive Income 171 Statement of Financial Position 172 Statement of Changes in Equity 173 Statement of Cash Flows 174 Administered Schedule of Comprehensive Income 175 Administered Schedule of Assets and Liabilities 176 Administered Reconciliation Schedule 177 Administered Cash Flow Statement 178 Notes to and Forming Part of the Financial Statements 179 vi Department of Parliamentary Services PART 7. APPENDICES 201 Appendix A: Workforce statistics 202 Appendix B: Environmental management 222 Appendix C: Advertising and market research 226 Appendix D: Disability reporting 227 Appendix E: Correction of material errors in previous annual report 228 PART 8. REFERENCE MATERIAL 231 Acronyms and abbreviations 232 Glossary 235 List of figures 239 List of tables 240 List of requirements 243 Alphabetical Index 252 Annual Report 2019–20 vii SEC RETARY’S REVIEW 1 2019–20 in review 2 2019–20 IN REVIEW I am pleased to present this year’s Secretary’s Review. This reporting period has been one of extreme contrasts. While the latter part of 2019 saw the completion of a number of complex and large projects on a scale not seen since the construction of Parliament House, the first half of 2020 proved to be enormously challenging, both for my department and the community we serve. Our annual reports are the only enduring and consolidated public record of our organisation’s achievements. I am committed to producing content rich reports that articulate the challenges we face and celebrate our work. To all my Department of Parliamentary Services (DPS) colleagues, I would like to thank you for your professionalism and commitment to our purpose in serving Australia’s Parliament. In many ways Parliament House is a microcosm of Australia. As well as parliamentarians, the Executive Government and their staff, it is home to many office workers, retail spaces, customer service staff, tradespeople, contract service providers and others. Then there is the operation of one of Canberra’s most popular tourist venues. Along with the community it reflects, the impacts of the January bushfires, hailstorms and the COVID-19 pandemic on Parliament House were many and varied. I am enormously proud of the way our people adapted to evolving circumstances to ensure the Parliament could function effectively and serve the people of Australia during the pandemic. I am also proud of the resilience we have shown and our willingness to support others, whether that be through rapidly enabling our 5,000 IT network users around the country to adapt to remote working, working with Services Australia (SA) as part of the broader government JobSeeker response to COVID-19, or leveraging our catering services to support St Vincent de Paul in Canberra to get food to those in most need. July 2019 saw the commencement of the 46th Parliament and the Swearing-in of the new Governor-General. Both activities required significant effort across the department including welcoming new parliamentarians and their staff, providing access to our services, issuing hundreds of new building passes, and supporting the thousands of extra people coming and going from the building for formal and informal meetings and events. In December 2019 we completed the Parliament House physical security upgrade, the largest and most complex security investment in the building’s history. While this project was not without some well publicised challenges, all elements were delivered within the revised time-frame and allocated budget. Following a significant cyber incident in early 2019, the parliamentary computing network was again targeted during the reporting period. We continue to work closely with our partners in the security and intelligence agencies to implement ongoing proactive measures to repel and mitigate these types of attacks. 2 Department of Parliamentary Services PART 1 SECRETARY’S REVIEW In January 2020 we implemented an organisational realignment designed to drive our transformation journey and to progress our strategic priorities: innovation, quality service delivery, and improving our corporate culture. This has laid the foundations for our efforts to effectively support our nation’s Parliament through continuous improvement and ongoing professionalisation of our services. The groundwork we did in preparation for the realignment meant that we were well positioned to face the rapidly escalating and evolving crisis that is COVID-19. This included being able to leverage our new structure so that, we could address immediate concerns, while also identify emerging issues and plan our next steps. In addition to managing the welfare of the thousand people working for DPS, we supported our colleagues in the other parliamentary departments to manage their response and brought forward significant capital works to support the local building industry. Through it all, we ensured the building continued to fulfil its primary purpose as a functioning Parliament. Our response to the pandemic has been no small achievement, a response of which our entire workforce is justifiably proud. However it has been particularly difficult for many members of the team who could not perform their roles in an office environment. Our staff who normally work with the public providing tours, catering, security and other services were redeployed in a variety of ways during the crisis, which was instrumental in helping DPS step up its response in other areas. One innovative response was our assistance to SA to establish a Job Seeker satellite processing centre within Parliament House. While our volunteers were being trained at SA in Tuggeranong, we quickly adapted space within Parliament House where our staff and SA supervisors (also including secondees from other agencies) were able to assist the many Australians needing access to Government support.
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