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LG Makes Push Into EU Hospitality Market Release of New Hotel Mode TV Set to Make a Splash SMARTInformation Intelligence by reportNovember 2008 – April 2009 Hotel Technologies European Edition > Lighting the Way to the Future Industry Spotlight Douglas Rice Johanna FRagano charles ReeD Executive Vice President CEO President & CEO EHMA DOCOMO interTouch HTNG Hotel Technologies European Edition SMARTInformation Intelligence by report “Get SMART”! Hotel Technologies A CLEVERDIS Publication Welcome to our latest SMARTreport – what we hope will be 65 avenue Jules Cantini • Tour Méditerranée 13298 Marseille • France a valuable resource for all those having anything to do with Tel : + 33 4 42 77 46 00 • Fax : + 33 4 42 77 46 01 technology in the hotel trade but are too busy to spend too much E-mail : [email protected] • www.cleverdis.com SARL capitalised at e 128,250 • VAT FR 95413604471 time on it. Supported by the major players in the market, the RCS Aix-en-Provence B 413 604 471 - 00024 SMARTreport is a twice yearly European-wide reference guide • Publisher: Gérard Lefebvre ([email protected]) specifically dedicated to Hotel Technologies. It is similar to a • Publishing Director : Jean-Guy Bienfait trade show in its construction, with: ([email protected]) • Hospitality Project Manager: Masha Polshinskaya • Conference spaces, where end-users speak of their ([email protected]) experiences, about the whys and wherefores of new Hotel • Editor-in-Chief: Richard Barnes ([email protected]) • Associate Editor: Jooree Cho ([email protected]) Technologies; • Art Director: Hélène Beunat ([email protected]) • Spaces open to professional associations and analysts, • Editorial Coordination & Design: Valentina Russo ([email protected]) Masha POlSHInSkaya including Cleverdis itself. Our vocation is to provide a kind • Sales Director: Bettina Badon Hospitality Project Manager of toolbox as how technologies are progressing and how the ([email protected]) • Marketing Director: Jean-François Pieri Cleverdis hoteliers can leverage them for better efficiency, profitability ([email protected]) Tel: +33 (0)4 42 77 46 00 and guest comfort; • With the participation of: Raphaël Pinot • Commercial spaces – just like booths at a trade show – where ([email protected]) [email protected] • Printing: Imprimerie Toscane, France the main players in the market can present themselves in an exhaustive and synthetic manner. They are able to highlight © CLEVERDIS 2008 - Registration of Copyright October 2008 After having worked in the PR ISSN 1771-2815 & Marketing industry in Russia, their key competencies and references. The object here is for Information presented in this publication is purely indicative in order to illustrate anyone on a project team to be able to obtain a clearer view of subjects contained therein. No guarantee can be given as to the accuracy of data then on French web-TV, Masha or content at time of printing and thus the latter should not be used to Polshinskaya joined Cleverdis in “who does what” and how they differentiate themselves. professional or commercial ends. While all efforts have been made as to 2008 as Project Manager of the accuracy and pertinence of content and data contained in this publication, CLEVERDIS may in no case be held responsible for the consequences, whatever Hotel Technologies SMARTreport You can pick up a hard copy of the SMARTreport at all the their nature may be, that may result from the interpretation of this data or publication. Her mission is to important trade shows dealing with Hotel Technologies or content, or any eventual errors therein. All rights are reserved. Any reproduction manage relations with Hotel Own- of the content of this publication, even partial, by any procedure whatsoever, is order it on our website. The SMARTreports are also distributed ers, Investors, Hotel Managers, strictly prohibited without the prior authorisation of the publisher. Any copy, in PDF format via www.cleverdis.com and through e-mailing whether by photography, photography film, magnetic tape, disc or other means Tour Operators, Event Managers, campaigns by our partners to their members/visitors/clients. constitutes a forgery, liable to punishment under French law under the legislation Customers, Solutions Providers of 11th March 1957 covering copyright. All brands cited in this publication are In order to be more useful and to simplify the relations between registered trade marks and/or belong to companies which are their respective & Installers. She is also in charge proprietors. The publishers and editorial staff decline all responsibilty as to of partnerships for the important Owners/Investors, Hotel Managers, Customers, Tour Operators, opinions formulated in this publication by those interviewed or cited therein. trade shows in the hospitality in- Event Managers, Solutions Providers and Installers, we created Their opinions are entirely their own, and are included with the understanding the ultimate communication & information on-line platform - that they contain, to our knowledge, no malicious intent. The inclusion of all dustry. Her fluency in English, texts, photographs and other documents supplied by those included in the French, and Russian is useful the Hotel Technologies Hub. encyclopaedia imply the acceptance by their authors of their free publication when dealing with Cleverdis in- www.hospitality-hub.com is a worldwide information exchange, therein. Documents and photgraphs are not returned. It should be understood that this publication contains forward-looking statements that involve risks, ternational clients and partners. allowing all actors in the industry to access information with uncertainties and assumptions. All statements other than statements of She holds a Masters Degree in In- greater ease than ever before. historical fact are statements that could be deemed forward-looking statements. ternational Public Relations from Risks, uncertainties and assumptions include assumptions relating to the timing Our publication is designed in a “win-win” spirit. That’s why the Institute of Political Studies of of the record date. If any of these risks or uncertainties materialises or any of whether you are a major or minor player in the sector, we these assumptions proves incorrect, actual results could differ materially from Aix-en-Provence, France. She also the expectations outlined in these statements. Cleverdis assumes no obligation obtained a Masters Degree in Ter- welcome your comments and input for the next edition, due for and does not intend to update these forward-looking statements during the publication in May 2009. period of publication. Photo Credits and Copyright: All Rights Reserved ritorial Management and Regional Economy in Russia. In the meantime, we wish you “Happy Reading”! About Cleverdis where it’s needed most Founded in 1997, French-based company, Cleverdis is an international organisation designed on the concept of “information intelligence”, meaning the filtering and structuring of information in such a way that it can be readily utilised within a specific market. Our publishing activity includes SMARTreports and SPECIAlreports. Explained above, the SMARTreport on Hotel Technologies has over the past four years become the reference in this field for hotel management, including our www.hospitality-hub.com, and today with publications for the European, French and Middle East markets. By the same token, our European and French “Out of Home Digital Media” SMARTreports are also without equal. Cleverdis SPECIAlreports are custom mini-publications that allow top manufacturers to fully explain the background to their latest offering in a concise and structured manner, unlike any sales or marketing document they would be able to produce themselves. Find out more at www.cleverdis.com and www.hospitality-hub.com. SMARTreport SMARTreport Information Intelligence by Information Intelligence by THE ULTIMATE SOURCE BOOK Communication Audiovisuelle Dynamique Out of Home Digital Media France FOR HOTEL TECHNOLOGIES CLEVERDIS Edition • April – October 2008 > RETOURS D’EXPÉRIENCES Signalétique, PLV dynamique, Télévision de marque, Communication interne > LE MARCHÉ > MANAGER SON PROJET > LES ACTEURS CLÉS CLEVERDIS Edition • septembre 2008 – mars 2009 www.hospitality-hub.com Hotel Technologies SMARTreport november 2008 – April 2009 / 1 COnTEnT 03 Welcome to Equip'Hôtel 2008! – Interview 36 Guest satisfaction remains the key driver 19 with Valerie lobry, Reed Expositions for Quadriga France 37 Revenues from IPTV? not a joke anymore… 04 At The Heart of Hotel Technology – – MCOM Interview with Douglas Rice, HTnG 38 HD has (Really) Arrived in Europe! – VDA 40 Are Hotels Maximising The Hollywood 7 > THE EVOLVING MARKET AND Advantage? – Filmbank 42 The Ultimate Wow Factor for Your Suites KEYPLAYERS – Epson 08 The Crisis – A Spectacular Drop in 45 Increasing Demand for “all-in-one” Occupancy Rates – Interview with Philippe providers – Interview with Milan Hanuš, Gauguier, Deloitte Mikenopa 09 “Filling the Gap Between Ideas and their 46 Put Your Guests in Control! – Crestron Implementation” Official launch of In TEHl/ IT Benchmarking at Property level 47 > INTERNET & COMMUNICATION 24 – Analyst Report TECHNOLOGIES 10 “Innovation is still a major driver” – Interview with Georges Panayotis, MkG 48 Creating Services for the iGeneration – 11 Market Overview – MkG Hotel Groups Interview with Graeme Powell, iBAHn World Ranking 2008 – MkG Analyst Report 50 High Speed Internet Access
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