Available Online at www.e-iph.co.uk Indexed in Clarivate Analytics WoS, and ScienceOPEN AicQoL2021BukitTinggi https://www.amerabra.org; https://fspu.uitm.edu.my/cebs; https://www.emasemasresources.com/ AMER International Conference on Quality of Life Colmar Tropicale, Bukit Tinggi, Malaysia, 17-18 Mar 2021 Quantitative Assessment of the Newly MRT System from the Rider’s Perspectives Syahriah Bachok1, Muhammad Rijal Mohamad2, Oladejo Aliu Olabayonle1, Mohammad Zarif Mohd Zahari1 1 Kuliyyah of Architecture and Environmental Design, International Islamic University Malaysia, Kuala Lumpur, Malaysia 2 Centre of Studies for Town and Regional Planning, Universiti Teknologi MARA, Perak, Malaysia
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[email protected]. Tel: +60 133738995 Abstract New rail systems developed in many cities have received significant attention from public transportation researchers globally and regionally. One such system is the Mass Rapid Transit system in Klang Valley, Malaysia. The quality of services’ perception has been captured through the questionnaire survey. Preliminary analysis showed that passengers were satisfied and indicated a great willingness to repeat usage. Likewise, dissatisfaction was only expressed on the feeder bus system services to and from the rail stations. This research explains the rationales for the disproportionately high satisfaction levels and betterment of the support infrastructure, including the feeder services. Keywords: high satisfaction, passengers, public transport, rail system eISSN: 2398-4287© 2021. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).