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Health Sciences North Patient and Family Advisory Program Handbook 2 | P Age Table of Contents

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Health Sciences North Patient and Family Advisory Program Handbook 2 | P Age Table of Contents Health Sciences North Patient and Family Advisory Program Handbook 2 | P age Table of Contents Message from the President and Chief Executive Officer ............................................................................. 3 About Health Sciences North ........................................................................................................................ 4 Our Purpose .............................................................................................................................................. 4 Our Commitment ..................................................................................................................................... 4 Our Values ................................................................................................................................................. 4 Patient Declaration of Values…………………………………………………………………………………………………………………..5 Patient Rights and Responsibilities…………………………………………………………………………………………………………..5 Campuses and Programs at HSN ……………………………………………………………………………………………………………..6 Quality Overview……………………………………………………………………………………………………………………………………..7 Strategic Plan 2019-20124………………………………………………………………………………………………………………7 Quality Improvement Plan 2019-2020…………………………………………………………………………………………….7 Patient and Family-Centered Care ................................................................................................................ 8 What is Patient and Family-Centered Care and Why is it important? ...................................................... 8 Core Concepts of Patient and Family-Centered Care ............................................................................... 8 Patient and Family Advisors General Information ........................................................................................ 9 Who are Patient and Family Advisors ………………….…………………………………………………………………………9 Characteristics of a Patient and Family Advisor ……………..………………………………………………………………9 Roles and Responsibilities …………………………………………………………………………………………………………….10 Patient and Family Advisors Involvement................................................................................................... 10 CEO Patient and Family Advisory Council ............................................................................................... 10 Patient and Family Advisors on Committees, Councils ........................................................................... 10 Patient and Family Advisors on Special Projects .................................................................................... 10 Preparing for Engagement Opportunities ………………….………………………………………………………………………….11 Preparing For Meetings .............................................................................................................................. 11 Elements to the Meeting – Agenda/Minutes ......................................................................................... 11 Preparing for Subsequent Meetings ………………………………………………………………………………………………….11 Additional Questions or Comments …………………………………………………………………………………………………..11 Tip Sheet – How to use Free Parking Pass ……………………………………………………………………………………………..12 Parking Map ………………………………………………………………………………………………………………………………………….13 Programs and Services ................................................................................................................... 14, 15, 16 Way-finding Map ………………………………………………………………………………………………………………………………….17 A Message from the President and Chief Executive Officer Dear Patient and Family Advisor: Welcome to Health Sciences North’s (HSN) Patient and Family Advisory Program. As a member of the program, you will play an important role in the planning, delivery and evaluation of health care services at HSN. One of the five key goals in our 2019-2024 Strategic Plan is to be patient and family-focused. The health care system is complex. Our aspiration is to One of the commitments make it seamless for patients and families. One of the commitments in our in our Strategic Plan is Strategic Plan is to carry out our patient care, teaching and research responsibilities with integrity, ensuring patients and families remain the to carry out our patient focus of all we do. Therefore, we are committed to partnering with care, teaching and patients and families to integrate their voice and perspective into how we research responsibilities deliver care. with integrity We have developed this handbook to answer some common questions you may have and offer guidance on the preparation for and participation in the Patient and Family Advisory Program. We look forward to working with you to improve the care experience for our patients. Sincerely, Dominic Giroux President and Chief Executive Officer Health Sciences North 4 | P age About Health Sciences North Health Sciences North (HSN) and Health Sciences North Research Institute (HSNRI) play important roles in Northeastern Ontario and in Ontario’s health care system. Northeastern Ontario looks to HSN and HSNRI for leadership and for support in planning, partnering and delivering services. It is the people of HSN and HSNRI, the 4,000 dedicated and resilient employees, 500 highly-skilled medical staff and scientists, 2,100 learners and 700 active volunteers who bring this value to Northerners in partnership with others. Our Purpose To provide high quality health services, support learning and generate research that improves health outcomes for the people of Northeastern Ontario. Our Commitments 1) We will carry out our patient care, teaching and research responsibilities with integrity, ensuring patients and families remain the focus of all we do. 2) We will partner with humility, valuing each person’s and each community’s strengths and ideas to bring the best care, education and research solutions forward. 3) We will provide a physically, psychologically and culturally safe environment that promotes a positive care, working and learning experience. Our Values We believe in and will model: Respect Showing positive regard for each person’s strengths, qualities and values Quality Providing patient and family-focused services that are safe, reliable, accessible (timely), efficient, effective and equitable Transparency Sharing information that is timely and truthful, working within the limits of law and policy Accountability Taking personal responsibility for our actions, behaviours and decisions Compassion Responding to the needs of others, showing kindness and empathy 5 | P age Patient Declaration of Values • My family and I will be treated with respect and compassion. • I can actively be a part of my care, including the ability to make decisions if I am able to. • My health care team will share important information with me. • I can express my concern and get answers to my questions. Patient Rights and Responsibilities At HSN, we are committed to providing quality care to everyone who comes through our doors. Patients have both rights and responsibilities when it comes to their health and the health care services they receive at the hospital. Family members or friends also have a role to play. Patient Rights • Be treated in a kind and respectful way. • Receive culturally-sensitive care. • Expect that all information about your health care will be kept private and confidential in accordance with the law. • Be given information in a way you will understand. • Expect that your health care team will share important information with each other. • Participate in making decisions about your care. • Refuse care as permitted by the law. • Express your concerns and get answers to your questions. Patient Responsibilities As a patient you have a responsibility to: • Be polite and respect the privacy of other patients, visitors and members of the health care team. • Avoid offensive or abusive language. • Recognize that the needs of other patients and families may sometimes be more urgent than your own. • Give accurate information to your health care team to help them plan your care. • Give your health care team the name of the person who will represent you if you cannot make decisions for yourself. • Be familiar with the names and roles of people involved in your care. • Follow the plan of care given to you the best way you can. • Accept responsibility for the decisions you make about your treatment. • Take care of your personal things and send home anything that is not needed. • Respect hospital property and act in a safe and responsible way. • Understand that you may be responsible for all expenses not covered by OHIP or private insurance during your hospital stay. • Keep appointments, or call to cancel if you are unable to keep your appointment. 6 | P age Campuses and Programs at Health Sciences North HSN is one of the largest employers in Northern Ontario. It is Northern Ontario’s largest hospital, the 16th largest in the province and is the second largest hospital designated under Ontario’s French Language Services Act. HSN is established across 30 sites in 17 municipalities . Sudbury Locations (13) Outside Sudbury (17) • Ramsey Lake Health Centre, 41 Ramsey Lake Rd • Chapleau • Sudbury Outpatient Centre, 865 Regent • Elliot Lake (2) • Sudbury Mental Health & Addictions Centre, 680 Kirkwood • Espanola • Human Resources, 680 Kirkwood • Gore Bay • Sudbury Mental Health & Addictions Centre, 127 Cedar • James Bay Coast Little Current • YMCA Centre for Life, 140 Durham • • Massey • Withdrawal Management Centre, 336 Pine • Mindemoya • Voices for Women Sudbury Sexual Assault Centre, 96 Larch •
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