April 2018 Join us in Celebrating Doctors’ Day on May 1st! Tomorrow, May 1st, is Doctors’ Day in and HSN would like to say thank you to all physicians and residents for their dedication and compassionate care of patients.

From L to R: Dr. Rob Anderson, Anaesthesia; Dr. Derek Manchuk, Anaesthesia & Critical Care; Christina Dr. Chris Bourdon; Dr. Tyler Christie; Tremblay, Local Education Group Administrator for Dr. Robert Ohle - Physicians Anaesthesia.

Dr. Angèle Brabant, Internal Medicine & Dr. Andre Roch & Dr. Caroline Mailloux - Family Medicine and Dr. Crystal Boulianne, Family Medicine Resident, NOSM Hospitalist Physicians

Flu Dashboard

What should be happening What is actually happening Status Target Actual Red/Green 4115 (100%) 3140 (76%) of HCWs complete the mandatory reporting of of HCWs have completed the mandatory reporting their influenza status to the OHSS by 01 DEC. 2017. of their influenza status to the OHSS. 1 | Dialogue* All employeeApril 2018 records are kept confidential in the OHSS and will inform HCW work preparedness during influenza season Melanie Colbourne, RN; Lena Slivinski, RN; Dr. Andrew Knight, General Practitioner in ; Candice Stasiuk, Dr. Sami Alnasser, Interventional Cardiologist RN; Danielle Nelson, Family Medicine Resident, NOSM.

Dr. David Boyle, Medical Director, HSN Surgical Program Dr. Renée Jacques & Dr. Sam Peters, Family Medicine Residents, NOSM

DID YOU KNOW?

• There are 350+ physicians who provide care at HSN, in 25+ medical specialties.

• HSN has recruited international physicians from: Saudi Arabia, Singapore, Ireland, including extensive recruitment across Canada and the States.

• HSN has 60+ residents training in 9 specialties. CEO Blog Dominic Giroux

Dear employees, medical staff, Tomorrow, May 1st, is Doctors’ Day www.yourhsn.ca. Have you had your patient representatives, learners, and next week we celebrate Nurses’ say on this website? Please let your volunteers and Board members -- Week. colleagues and neighbours know Boozhoo, Aanii, Kwe Kwe, that we are interested in everyone’s On May 17th, I look forward to feedback. This last month has shown me celebrating the accomplishments once again what makes HSN an and dedication of numerous We have 22 more internal and exceptional and caring organization colleagues who have completed 25 19 more external focus groups – its people: employees, medical years of service or who are retiring, scheduled between now and June. staff, learners, patient advisors and during HSN’s annual Employee I hope to see many of you as we volunteers. Service Awards Gala. host Shelagh Maloney on May 16th at 7 pm and a repeated session on Hundreds of you attended the Tonight, we are hosting the second May 17th at 7 am, who will speak All-Staff Townhall on April 16th meeting of the 32-member 2019- about patient-centered digital health regarding our 2018-2019 budget 2024 Strategic Planning Steering solutions; Dr. Carrie Bourassa on update. Many of you emailed me Committee for HSN and HSNRI. May 30th at 7 pm and a repeated conveying appreciation for the Under the leadership of Maureen session on May 31st at 7 am, who transparency and the approach McLelland, 44 internal and external will focus on Indigenous health taken, despite the difficult choices focus groups or interviews have and health equity. The last guest of being made. been held, involving 629 participants. our Speaker Series is Francesca In April, over 360 colleagues, patient Grosso who joins us on June 11th at We celebrated National Volunteer advisors, learners, volunteers and 1 pm and June 12th at 7 am, and will Week earlier this month. It was community members, took part speak about Ontario’s post-election very moving for me to thank our in one of nine exciting electronic landscape and HSN’s role in the volunteers at a brunch on April 15th brainstorming sessions facilitated emerging . and at a dinner on April 19th. It was by Erik Lockhart. We received 428 clear to me at both events that every submissions through our mobile Seeing so many people engaged volunteer has a personal reason kiosks, which have been placed in the development of our future as to why they invest thousands of at 43 different locations in Greater strategic directions is really inspiring. hours into the betterment of patient Sudbury. We held an Indigenous Thank you for the exceptional work care in our region. Sharing Circle at the Shkagamik- that you do every day in supporting Kwe Health Centre and had more patients and colleagues. We’ve also just celebrated Patient than 300 people attend lectures Experience Week and Medical by Bill Charnetski and Dr. Andreas As always, I welcome comments Laboratory Week, and highlighted Laupacis. on the blog or any other matter. accomplishments in many areas, Cick the links below to reach me. but more importantly, the critical We are also very pleased to have roles our staff play in our day-to-day harvested more than 112 responses Merci, Thank you, Miigwech. successes. on our Strategic Planning website:

Get in touch with Dominic:

[email protected] dominicgiroux Click here to visit the @Dominic_Giroux @dgiroux1 CEO Blog on the Hub Let’s Build our Future Together! HSN & HSNRI 2019-2024 Strategic Plan

Speaker Series

To help inform our thinking for the 2019-2024 Strategic Plan, influential “Thought Leaders” will be joining us to share their perspectives on topics that are important to our future. These are interactive, moderated sessions lasting 90 minutes. They are held onsite in the RLHC Cafeteria. There is no cost to attend, however, online registration is mandatory due to limited seating available.

In April, we welcomed William Charnetski, Chief Health Innovation Strategist with the MOHLTC and Dr. Andreas Laupacis, Chair of Health Quality Ontario. Coming up in May, we will welcome Shelagh Maloney, Vice-President of Canada Health Infoway to discuss Patient-Centred Digital Health Solutions and Dr. Carrie Bourassa, Research Chair for Indigenous and Northern Health at HSNRI to discuss Indigenous Health and Northern Health Equity. To register, please visit www.yourhsn.ca or click the links on the following page.

The Speaker Series events are being jointly sponsored by the HSN Foundation, HSN Volunteer Association, NEO Kids Foundation and the Northern Cancer Foundation.

Have Your Say!

The mobile kiosks continue to roam throughout the Ramsey Lake Health Centre and off-site locations, to gather views from our front-line staff. To see where they are headed next, visit the Strategic Plan page on the Hub.

If you can’t wait for the kiosks, or you missed them when they came your way, you can visit www.yourhsn.ca to have your say through our website!

Questions regarding the Strategic Plan process? Email: [email protected] 4 | Dialogue April 2018 Speaker Series Shelagh Maloney

How will Patient-Centred Digital Health Solutions influence HSN’s & HSNRI’s future strategic directions?

May 16, 2018 | 7:00 p.m. May 17, 2018 | 7:00 a.m. (repeated session) Rock Garden Café, HSN CLICK HERE TO REGISTER TODAY!

Speaker Series Dr. Carrie Bourassa

How will Indigenous Health & Northern Health Equity influence HSN’s & HSNRI’s future strategic directions?

May 30, 2018 | 7:00 p.m. May 31, 2018 | 7:00 a.m. (repeated session) Rock Garden Café, HSN

CLICK5 | Dialogue April HERE 2018 TO REGISTER TODAY! HSN Introduces Cardiac MRI Service

Pictured left to right: Dr. Chris Bourdon, VP of Medical & Academic Affairs & Emergency Medicine; Dr. Evan Roberts, Chief of ; Beth Dillabough, Senior Medical Radiation Technologist; Dr. Mark Henderson, Medical Director & Chief of Cardiology; Dr. Andreas Kumar, Cardiologist.

An advanced new method for A multidisciplinary team including The Cardiac MRI service relies on diagnosing heart disease is a cardiologist, radiologist, and the expertise of medical imaging now offered at HSN. medical imaging technologist will technologists, who are skilled at take an MRI scan of a patient’s using the machine. Radiologists heart. The MRI will provide precise and cardiologists, who have the HSN has launched a cardiac imaging of the heart to determine knowledge regarding the physics Magnetic Resonance Imaging the extent of damage caused by of MRI, guide the MRI scan of the (MRI) service. HSN joins Toronto, the heart attack or inflammatory heart, reads the results. The cardi- Ottawa, London, and Hamilton as heart disease. ologist then develops a treatment centres in Ontario which offer this plan for the patient. highly specialized service. Dr. Andreas Kumar is the lead HSN will focus its cardiac MRI ser- cardiologist for this service. Dr. vice on suitable patients who have Kumar was part of the team that been admitted to with launched Canada’s first cardiac heart disease that requires detailed MRI program in Calgary in 2005. understanding of the structure and Dr. Grynspan is a cardiac trained function of the heart, as well as a Radiologist who teamed up with detailed non-invasive analysis of Dr. Kumar to bring this service to the heart tissue. Typical examples Sudbury. are forms of inflammatory heart disease or patients who have suf- fered a heart attack.

6 | Dialogue April 2018 Congratulations to HSN’s Facilities Team! Green Economy North celebrated environmental leaders at their second annual Evening of Recognition on April 12. A total of six nominees were up for the 2018 Environmental Champion Award, with three winners taking home some hardware.

Our very own Pat Tessier, Jeff Dunn and Paul Potvin accepted the recognition on behalf of the entire Facilities Team and came home with an honorable mention From L to R: Paul Potvin, Supervisor, Facilities; Pat Tessier, Director, for implementing green initiatives at HSN Facilities; Jeff Dunn, Manager of Building Services and Kristen Kulmala, and generating energy savings across Energy Conservation Coordinator, Hydro. its multiple sites, as a means to redirect funding back into front-line patient care.

For the second time, HSN was awarded with the 5-Star Energy Award, from Camfil, the leading global manufacturer of air filtration products. The award recognizes facilities that conserve our natural resources and put their patients, staff and visitors first when the quality of indoor air is considered.

From L to R: Dan Ross, Technical Representative, Sling Choker Mfg; Elliot After 4 years of continued partnership Seale, Territory Sales Manager, Camfil; Paul Potvin, Supervisor, Facilities; Jeff Dunn, Manager of Building Services and Gates Quesnel, Stationary Engineer. with Camfi, our Facilities team reports significant savings in energy consumption, waste disposal and associated labour.

The Facilities team was also honoured for their water reduction efforts, and were recognized as a runner up for a Sustainability Leadership Award, presented by Klenzoid for their work to reduce water consumption at the Ramsey Lake Health Centre.

Through the installation of a water softener for the cooling towers and other sustainability efforts, Building Services reduced Cooling tower water usage by approximately 2,000,000 US Gallons!

KUDOS TO OUR DEDICATED FACILITIES MANAGEMENT TEAM FOR TAKING ACTION AND LEADING THESE IMPORTANT IMPROVEMENTS!

7 | Dialogue April 2018 2018 Volunteer Appreciation Week

For approximately 15 years, HSN’s Board of Directors and leaders have been holding an annual Volunteer Recognition Dinner/Gala, to acknowledge our volunteers for their dedicated time and the support their provide to our patients.

This year’s gala honoured 195 volunteers and guests. Amongst them, 28 volunteers were celebrated for their years of service at HSN (5, 10, 15, 20, 25 and 30+ years).

Volunteer Services would like to send a special thank you to our , Endoscopy and Minor Procedures staff and the Near the Lake Boutique, for their generous donations of gift baskets; the Minnow Lake Lions Club and Valley East Lions Club for their sponsorship and partnership; HSN’s Volunteer Association Board, for their ongoing support (annually, this Board provides $10,500 towards the cost of coffee and refreshments); and to our community partners City of Greater Sudbury, specifically the Sudbury Arena and Sudbury Transit, for their donation of event and bus tickets provided to HSN’s volunteers, through Volunteer Services.

8 | Dialogue April 2018 Nurses’ Week is May 7-11, 2018! Monday, May 7, 2018, marks National Nursing Week, a time to recognize the dedication and achievements of Nurses. HSN is participating to thank our amazing nurses for their hard work, dedication and commitment to ongoing patient-centred care and well-being. Here’s how you can get involved and help us celebrate:

HSN Nurses - Relax and unwind with a free massage!

As part of the week-long celebration, Optimum Health will be providing free massages. Two massage therapists will be in Lecture Room C (2nd Floor, South Tower) at the Ramsey Lake Health Centre, on May 7th from 8:00 a.m. to 1:00 p.m. They will each provide a 15-minute massage every 20 minutes throughout the day. Appointments are available on a first come, first serve basis. Click here to sign up.

Recognize an Outstanding Nurse at HSN

Once again this year, you can nominate a Nurse who you believe stands out at HSN. Please fill out the “Recognize an Outstanding Nurse at HSN” e-Form, save your changes and email the form to: [email protected]​​ or print the form, fill it out and send it through interoffice mail to:Tiffany Hembruff, Administration Hallway, South Tower, Level 1, Ramsey Lake Health Centre.

Join us for Cake and Treats

On Wednesday, May 9, 2018: Ramsey Lake Health Centre Cafeteria: 11:30 a.m. - 1 p.m. SOC Main Entrance: 12 p.m. - 1:00 p.m. Kirkwood: 12 p.m. - 1p.m.

Did you know? There is a Nursing Professional Practice Education Fund that provides financial assistance through the Nursing Professional Practice Council (NPPC), to enable qualifying nursing members to attend educational opportunities that are not provided through alternate funding resources (i.e. global hospital budget). Click here to view the PDF for full details.

9 | Dialogue April 2018 NEO Kids Foundation

KiSS 105.3 Father Daughter Ball Raises over $32,000! NEO Kids Foundation was hon- oured to be this years’ recipient of the funds raised at the KiSS 105.3 Father Daughter Ball, a signature event presented by Eventful Times by Lisa Bonin. The event raised over $32,000 for our NEO Kids! It was a magical evening of dancing, enter- tainment by Dance Evolution and a meal fit for a princess!

BESTECH Raises $200,000 for NEO Kids

Thanks to a combined $200,000 donation from BESTECH and Marc Boudreau and Sam Espley, we are one step closer to keeping our children closer to home. BESTECH announced a generous $100,000 donation to the NEO Kids Heath Centre at HSN. In the spirit of donating, Marc Boudreau, President and Co- CEO of BESTECH and his wife, Sam Espley announced that their family will be matching BESTECH’s donation of $100,000 to bring the total to $200,000. The BESTECH staff collected donations and surprised us with an additional $1500 to purchase entertainment units for our NEO Kids to enjoy while receiving treatment or during their stay.

This heartfelt donation will go towards the future NEO Kids Health Centre at HSN; a centre that will accommodate new10 |clinics, Dialogue services April 2018 and more pediatricians to care for children in northeastern Ontario. Your HSN Foundation at Work

Celebration of Life and fundraiser honours Sudbury musician & supports HSN’s Nephrology Department

From L to R: Mary Lou Hussak, President & CEO, HSN Foundation; Sally Dunton, Manager, Community Engagement, HSN Foundation; Elaine Witzke, former wife; Elizabeth Vaillancourt, daughter; Ella Vaillancourt, granddaughter; Carol-Ann Gervais, girlfriend; Debra Dawe, Manager, Community Engagement, HSN Foundation

HSN Foundation is pleased to announce that $3,500 was raised on April 15, 2018 at The Big Life of Jean Marc (JM) Vaillancourt fundraiser event in celebration of his life. Proceeds will support the Nephrology Department at HSN.

“JM always lived life large. He is fondly remembered for his vivacious luster for life, people and music. He was the epitome of the word determined and he is dearly missed. Keep on jamming at the Pearly Gates JM,” said Vic Theriault, close friend and event organizer.

Guests who attended the event enjoyed musical tributes from musicians who touched Vaillancourt’s life. JM had an inspiring passion for music and was a member of several local bands.

“The amount of support the event received in honour of JM is incredibly touching,” says Mary Lou Hussak, President & CEO, HSN Foundation. “A big thank you goes out to everyone who came out that evening and to the committee that took the time to organize such a wonderful fundraiser.”

11 | Dialogue February 2018 Presented by NEOMO Medical & Canadian Shield Health Care Services THANK YOU! Taste St. Country Hoedown took place March 23, 2018 and raised over $95,000 in support of Health Sciences North’s Learners’ Centre! Health Sciences North Foundation extends its gratitude to all the participating restaurants, beverage companies, local businesses, and artisans for their support. See you next year on March 29, 2019!

Media Sponsors:

www.hsnfoundation.com 705-523-7130 Northern Cancer Foundation

Northern Cancer Foundation (NCF) Celebrates the NECC Volunteers!

The NCF said thank you to the amazing volunteers at the NECC during a Volunteer Appreciation Lunch. The lunch was a great opportunity for the NCF and administration to thank those who volunteer at the Cancer Centre and help things run that much more smoothly. Dominic Giroux, HSN President and CEO, and Alex Baboulas, General Manager at the New Sudbury Centre CIBC, were also in attendance to show their appreciation. In 2017, CIBC donated $250,000 to help the NCF refresh the volunteer program at the Cancer Centre. A number of volunteers were also awarded with certificates of appreciation for their years of dedication. Individual volunteers are recognized every 5 years for their service and we had a number of volunteers at the 5, 10 and 15 year marks, but only one at the 20 year milestone, Connie Robertson. Connie volunteers in the clinics helping patients register, getting to their exam rooms and even helping out with their symptom screening.

The work that the volunteers do has a direct impact on our fundraising efforts and we’re so thankful and lucky that these wonderful people choose to donate their time with us!

NCF Celebrates Royal Canadian Legion District H 25 Years of Support & $645,000 Raised!

Thank you to the Royal Canadian Legion District H for your amazing support of the NCF over the past 25 years!

Members of the Royal Canadian Legion, District H gathered in the lobby of the NECC to celebrate their continued support of the NCF with an unveiling of a new placard in the “Arbour of Hope” and the grand total of $645,000 in donations their Distric has raised over the past 25 years.

4th Annual Blues for Debi Plays to a Full House!

The 4th annual Blues for Debi Charity Concert took place on Friday, April 6th in a filled Upper Hall of the Caruso Club. This year’s concert featured the Duke of Blues himself, Duke Robillard.

Tony Anselmo (Records on Wheels) and his family are well known in Sudbury for their love of music. If you have been involved with music in some way in our community, there is no doubt that a benefit concert is the perfect way to honour Tony’s late wife Debi Anselmo. This year’s full house showed how much love there is for Debi who succumbed to cancer on May 28, 2014. All proceeds support the NCF for patient care, research and equipment at the NECC. Practical Help with Coping Employee Assistance Program (EAP)

When life throws you a curve, it may seem like you’re just barely managing. However, there are practical things you can do to help you to cope:

1. Give yourself permission to feel. Express your feelings as they arise. Take time to cry, if needed. Don’t repress any recurring thoughts or memories – these thoughts will diminish over time.

2. Talk to someone you trust. Talk with a family member or close friend about your experience. Have someone stay with you for few hours or a day, if you live alone. Do not carry the burden of this expe- rience alone; share it with those who care about you. Talking about the event will help you cope and recover much quicker.

3. Take care of yourself. Get enough rest and eat regularly. If you are irritable from lack of sleep or if you are not eating, you will have less energy to cope with the difficult things you are dealing with.

Dos and Don’ts

Here are also some basic Dos and Don’ts. People who experience a sudden unexpected event may demonstrate changes in behaviour. These suggestions will help you reduce the probability of long-term reactions to such an event:

DOs DON’Ts • Get enough rest.  • Don’t stay away from work. • Maintain a regular diet. • Don’t withdraw from others. • Take one thing at a time. • Don’t take on new projects. • Follow a familiar routine. • Don’t look for easy answers. • Maintain exercise regimen. • Don’t reduce leisure activities. • Expect the event to upset you. • Don’t make major life changes. • Talk to others about the event. • Don’t increase caffeine intake. • Spend time with family/friends. • Don’t drink alcohol excessively. • Contact EAP, if your reactions persist. • Don’t have unrealistic expectations.

You can reach the Employee Assistance Program (EAP) with ComPsych at 1-844-213-8968. They are available 24 hours a day, 7 days a week. Information is also available on the Hub at Employee Services > Benefits & Pensions > Employee Assistance Program (EAP).

14 | Dialogue March 2018 Keep up with Laboratory News

The Laboratory Medicine and Pathology department distributes a newsletter periodically with news related to changes in testing procedures in the Laboratory. Service notifications are also issued when needed to communicate changes or delays in the level of service offered by the Lab. The newsletter and service notifications are published as needed and distributed to those effected including various HSN departments and groups as well as HSN clients if required.

To date in 2018, the Laboratory has issued three newsletters including: “The Discontinuation of In-House Theophylline Testing,” “New Glycated Hemoglobin A1C (HbA1C) Test Utilization Criteria at HSN,” and “Introducing New Technology for Culture & Sensitivity Testing for Microbiology.”

The new testing in Microbiology has been facilitated by the Vitek MALDI-TOF MS, an instrument which will allow for more rapid identification of pathogens and increased capability to speciate and identify organisms. It will allow for the organisms to be identified up to 1.45 days earlier on average. Overall advantages include reduced hospital stays and costs.

The newsletters can be found on the Hub under Laboratory Medicine and Pathology – Newsletters.

Rachel Brosseau, Antonietta Dell, Melanie Chaperon, Dr. Danielle Brabant-Kirwan, Ashley Laface, Raija Principe, Brandi Marshall & Laurie Baker.

15 | Dialogue April 2018 NICU & Construction The NEO Kids and Family Program NICU and Pediatrics are currently under renovation. We are making changes to the unit to provide patient-centered care in a physical environment that fosters family involvement in the care of their young loved ones. The renovations will occur in phases between March-November 2018 to minimize impact to our patients, families, staff and unit operations.

The first phase is the creation of our Distraction Room which will provide a kid-friendly space to distract young patients from painful procedures to improve patient and family-centered care. When completed, the next phase will amalgamate the nursing stations within each area to one location to improve teamwork, communication and unit flow.

Throughout the renovations, there will be hoarding requirements during each phase. The hoarding will impact our ability to access each of the units within our internal hallway and/or main access to the NICU. If you should have any questions or have any concerns, please feel free to contact the Clinical Manager, Debbie Lahti or Patient Relations. To reach Debbie, please call ext. 1511 or via email at [email protected]. To reach Patient Relations, please call ext. 4140 or via email at [email protected]

Parking Lot Changes During Construction of the Learners’ Centre & PET/CT Scanner Due to the construction of both the Learners’ Centre and the space for the PET/CT Scanner, parking at the Ramsey Lake Health Centre (RLHC) in the following lots has been disrupted (parking lot map is available on the next page):

Parking Lot Impacting to parking during the construction P4A Parking lot is closed and Physician On Call parking has been reassigned to P5 and P2A Physician on-call or other lots P4 (Next to the Emergency / Ambulance area): 50 parking spaces including 9 accessible Patients/Visitors parking spaces have been impacted. Alternate parking can be found in parking lots P3, P1&2 or P5A P5A Approximately 50 parking spaces will be reserved for construction trailers and crew Staff/Visitors parking. Alternate parking can be found in parking lots P1&2 P9 12 parking spaces have been impacted. Alternate parking can be found in parking lot P8. Patients/Visitors

Following the completion of the construction, updated Parking Lot information will be made available.

16 | Dialogue April 2018

ConnectingOntario ClinicalViewer LIVE at HSN

Clinician access to the ConnectingOntario ClinicalViewer went live on April 25, 2018, for HSN and most within the NE LHIN. The ClinicalViewer enables HSN clinicians to securely view digital patient records from across Ontario such as home and community care services, hospital discharge summaries, emergency department reports, laboratory results and provincially reportable drug data via the Meditech EMR.

Access to the ClinicalViewer is limited to those providing or supporting the provision of direct clinical care and Privacy and Security Training must be completed on a yearly basis to obtain and maintain access. The required SLP is now available on the HSN Education Portal by searching: Dr. Lee Toner (left) and Dr. Tyler Christie (right), of the Emergency “Privacy and Information Security – Clinical User Training,” Department were the first clinicians at HSN to access the in the Self Learning tab. In person training sessions have ConnectingOntario ClinicalViewer via the Meditech EMR. been booked with units by request and general orientation sessions are available for sign-up by individuals on April 23, 24, 25 via the Event Calendar on the Education Portal.

The HSN Privacy Office is monitoring SLP completion for the next few weeks and is submitting access requests on behalf of eligible users daily. End User access to the ClinicalViewer is available when the External Data button is highlighted within the Meditech EMR. After the initial go-live period, Managers and physicians will be able to request access for users that have completed the required training via the HSN Service Desk.

COMING IN JUNE:

The privacy acknowledgement, currently seen at the Meditech log in screen, will now be appearing on the Windows Lock screen. By logging into the HSN network, users will be acknowledging and accepting these terms of use. Watch for more information about this change over the next few weeks.

18 | Dialogue April 2018 Disposal of Confidential Material

HSN’s Confidentiality Agreement, which is signed by all staff, states that confidential information is all patient information, personal health information (as defined in PHIPA), administrative information, employee information, medical staff information and any other information when considering the circumstances surrounding the disclosure, could reasonably be understood to be confidential.

As HSN staff, physicians, students and volunteers, it is our responsibility to ensure that all confidential information is protected from unauthorized access, use or disclosure from the time it is created up to and including disposal. HSN has a Disposal of Confidential Material policy which must be adhered to by all HSN health care workers. Please remember that:

1. All confidential documents not requiring storage and/or retention must be dis- posed of in the identified locked confidential bin.

2. Confidential bins are to remain locked at all times and the key must be kept in a secure area at all times.

3. Those holding desk-side confidential bins are responsible for ensuring its con- tents are discarded into a main locked confidential bin.

To continue HSN’s commitment in keeping sensitive information confidential and secure, ensure you dispose of confidential material in the appropriate locked confidential bin (pictured to the right).

Copyright of Images

HSN and all its employees must adhere to the The copyright law gives the copyright holder the choice Canadian Copyright Act. This policy was set in place of if and where they want their work shared, they may to ensure that employees know the laws and to not want to share their work on a specific website and provide assistance in adhering to the laws. that is up to them. According the Copyright Act, you must get the original Because a picture is found on Google Images, does owners’ permission to use their photo/ Please email not mean it is okay to post the image on websites, or Communications ([email protected]) to blogs and pass it off as original work. If you took the find a high quality image via Thinkstock. photo or made the graphic yourself, post it anywhere you want, as you are the owner of the original work. Finally, one must remember that even if you make Once you take someone else’s image without their changes to the photo, it is still not okay to use. Most consent, you could face copyright infringement, which images do not have a watermark or a copyright symbol, could result is a substantial fine (check out this article) however, you must assume that there is a copyright on Copyright infringement is different than plagiarism, the image unless stated otherwise. as you cannot just “source” where you got the image from, it is protected under the law.

19 | Dialogue April 2018 March 2018 Hand Hygiene Blitz Wrap Up Hand hygiene is the single most important way to prevent health care-associated and overall, limit the spread of microorganisms, including antibiotic-resistant organisms. Because “bugs” can be spread by any- one, everybody has a role to play: staff, patients, learners, visitors and volunteers.

The Prevention and Control (IPAC) team wants to thank all of you who have participated in the March Blitz!

Congratulations to all of the following winners:

• Grand Prize Winner for completing the Blitz Quiz: Jennifer MacLean from the ICU • Hand Hygiene Auditor Champion: Kyla Newson from 4 South Orthopaedics/Neurosurgery. Kyla logged a whopping 118 observations for the Blitz! • Most Improved Unit: Intensive Rehab Unit • Week 1 Hand Hygiene Champion: Laura Erbersdobler from the IRU • Week 2 Hand Hygiene Champion: Katrina Villeneuve from NICU and Pediatrics • Week 3 Hand Hygiene Champion: Kristy McDonald from 7A Surgical Inpatient • Week 4 Hand Hygiene Champion: Bruce Anderson from Acute Inpatient Psychiatry

We would also like to recognize the following individuals who were nominated as Hand Hygiene Champions:

Kary Leduc Madisyn Partridge Dr. Sam Stone Jessica Lessard Misty Paul Angela Quast Catherine Dollar Danielle Perreault Jennifer Arsenault Lindsay Wandziak Brittany Elliot Shirley Stenabaugh Tracy Landrie Jeremie Charron Gisele Clement Samantha McArthur Tina Hood Theresa Pangowish Andrea Langlois Amanda Benvenuti Sandra Rozdva

Throughout March, the IPAC team also shared many fun facts about hand hygiene. If you’ve missed them, you can find them here:

WEEK 1: BREAK THE CHAIN! See how easy it is for hospital-acquired infections to spread in the absence of hand hygiene. Make hand hygiene contagious- not infections! Click here to watch the video on YouTube.

WEEK 2: DO YOU KNOW WHEN TO CLEAN YOUR HANDS? If you have contact with patients and/or the patient environment: Click here to review The 4 Moments for Hand Hygiene on the Hub.

20 | Dialogue April 2018 Hypoglycemia in Hospital: Recognition, Response & Care – New Video on the Hub!

Hypoglycemia is a major barrier to achieving optimal glycemic control in hospitalized patients. Prompt recognition and appropriate treatment of hypoglycemia improves both short term and long term patient outcomes.

In 2017, HSN implemented the Hypoglycemia Treatment Protocol for Adult Patients Medical Directive and order set at the Ramsey Lake Health Centre and Kirkwood sites. This nurse-initiated, evidence-based best practice approach provides clear direction for the treatment of ANY episode of hypoglycemia. Nurses now have ready access to an appropriate source of glucose for initial treatment without the unnecessary delay of having to first obtain a patient-specific physician order. Glucose tablets, IV dextrose and, if appropriate, Glucagon are standard of care.

Since implementation, over 1000 nurses have received training on the Hypoglycemia Treatment Protocol for Adults Medical Directive by completing the mandatory self-learning package on the HSN Education Portal. Patients have seen a 27% increase in the provision of an appropriate initial treatment for a hypoglycemia event and there has been a 33% increase in repeat blood glucose monitoring following treatment.

Hypoglycemia remains an important focus of practice improvements for in hospital diabetes care. Ongoing attention to this safety issue continues to be a clinical priority for patients and health care professionals. A new video, “Hypoglycemia in Hospital – Recognition, Response and Care” offers a fresh look at the patient experience with hypoglycemia and urges staff to continue to be vigilant in the treatment of hypoglycemia. Click here to watch the video on the Hub.

Be sure to read Dr. Zalan’s Column in the Northern Life www.sudbury.com/columns/zalan

21 | Dialogue April 2018 Review of Smoking Infractions - March 2018

A monthly review of smoking infractions on HSN property reveals the following:

Infractions Of those found smoking on HSN property:

In March of 2018, were identified as staff security approached 20 190 were identified as visitors individuals found smoking on HSN 361 property. 151 were identified as patients Security identified behaviours as either cooperative, challenging or abusive. Behaviour Generalized definitions were provided to guards to help assess response.

A handful 290 cooperative 65 (6 of the 68) of people approached people questioned and these were by security were challenged the direction argumentative cooperative when provided by security or verbally provided the information abusive. challenging

Location The highest volumes of smokers were found at: ED Perimeter (73 infractions) Main Entrance Perimeter (123 infractions) South Tower Perimeter (73 infractions) Parking Lots and Other Locations 249 112 infractions occurred infractions occurred (41 and 51 infractions) during the day at night

Historical Data From March 2017 to March 2018, those found smoking on HSN property: 350

300

250

200 Staff

150 Visitors

Patients 100

50 0 Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar

First offenders No fines issued on HSN can be fined up to: $1,000 property during the month  Additional offences of February 2018. can be up to: $5,000 SAVE THE DATE! Join us for coffee and cake as we celebrate Health Sciences North Foundation’s 20th anniversary. Stop by on Wednesday, June 27th 2018 41 Ramsey Lake Rd, Lecture Rooms A, B & C 10:00 AM - 2:00 PM as we tour the history of Health Sciences North Foundation

Stay connected with HSN & HSNRI:

@HSNSudbury Health Sciences North/Horizon Santé-Nord / @hsnsudbury Health Sciences North Research Institute

@HSN_Sudbury / @HSNRI Health Sciences North hsnsudbury.ca / hsnri.ca

Editor: Kate Lafantaisie Dialogue is published for HSN employees.

We’d23 | June Like 2017 to DialogueHear From You! Dialogue is your publication. We welcome your comments, suggestions, and story ideas for future issues. Please forward your submissions to [email protected], or via inter-office mail to 23Communications | Dialogue April 2018(ext. 3450, Ramsey Lake Health Centre).