Patient Services Directory

Health Sciences North | Horizon Santé-Nord 41 Ramsey Lake Road • Sudbury, Ontario P3E 5J1 705-523-7100 • No charge dial 1-866-469-0822

2 Welcome Health Sciences North | Horizon Santé-Nord Horizon | Health Sciences North President and CEO Dr. Denis Roy to take patient care to anew level for northern residents. combined with enhanced surroundings and state-of-the-art technology, we are able areas of outpatient care and chronic disease management. With all of these services, In addition to our one-site acute care hospital, we offer care beyond our walls in the and family members, to advance our goal of becoming more patient-centred. diagnosis, treatment and care. We work with many other partners, including patients communities, physicians, researchers, staff and learners in the areas of prevention, integrated facilities and programs working together for the benefit of our patients, Northern Ontario School of Medicine and Laurentian University. We are anetwork of HSN is afull academic health sciences network, working in collaboration with the oncology, nephrology, trauma and rehabilitation. patient care needs, with leading regional programs in the areas of cardiac care, northeastern Ontario. HSN offers a variety of programs and services that meet many from outside the city We care for more than 130,000 patients each year, with almost 30 per cent coming At HSN, providing quality patient-centred care is at the core of everything we do. Ontario region and beyond. the highest quality patient care, research, teaching and learning to our northeastern physicians, medical learners, students and volunteers are dedicated to delivering Welcome to Health Sciences |Horizon North Santé-Nord (HSN). Our team of staff, www.hsnsudbury.ca

- making us atrue regional centre for the residents of Welcome (Cover photo courtesy of HSN staff member, Rabih Dabliz, Pharmacy) Dabliz, Rabih member, staff HSN of courtesy (Cover photo

Welcome 3

www.hsnsudbury.ca

M F M N 571 269 296

486 • • edical Imaging • Child and amily • Addictions and Health ental Centre Cancer ortheast 2,920 1,858 5,605 5,260 8,648 13,160 92,122 73,156 12,431 38,196 75,301 32,879 24,289 28,364 352,192 ...... 5,970,226 58 beds 58 91 physicians 91 4 4 ......

• • ...... Quick Facts Quick ......

......

...... Academic Health Sciences Centre Sciences Health Academic B R O P H K C C M O L M I C D N Ou E A X C 3 6 M S C Statistics

• • Replacements nee irths • • surgeries Heart pen • acemakers Replacements ip • • visits hemotherapy visits Therapy adiation • • RI Scans • visits Room perating tests ab • • Cameras -Gamma Medicine uclear Lab Catheterization ardiac • • Radiology nterventional • T Scans Ultrasound iagnostic • • dmissions • Tests -Ray ammography • • visits Clinic tpatient visits Department mergency • volunteers 99 • employees ,857 • • Care ritical Rehabilitation and Care ommunity • • Emergency and edicine urgical

2015-2016: HSN HSN has a diverse range of services across the following core programs: core the following services range across of HSN a diverse has HSN is affiliated with the Northern Ontario School of Medicine, Laurentian Laurentian of Medicine, School Ontario Northern the with affiliated is HSN hospital, the to visit your During Boréal. Collège and College Cambrian University, be in may whom of some professionals, care health of a team by seen be will you medical or learners as you to themselves identify will training in Individuals training. attending and staff hospital of supervision close the under Working residents. your and you of treatment and care the in role important an play they physicians, you If care. your in role their about questions any them ask to hesitate Do not family. physician. your consult please concerns, or questions have

4 Welcome www.hsnsudbury.ca Roleour nderstanding

Y U Lost and Found 10 Top Patient Safety Tips Boutique ATMMachines What Not to Bring What to Bring Hospital to Admission Academic Health Sciences Sciences Health Academic Welcome Accessibility InformationGeneral – Safety Patient Floor Plan WayfindingMaps Parking Centre Where To Register or Complaint Process PatientCompliment Responsibilities Patient/Visitor Rights and Quick Facts Fire Exits Elevators Information Discharge CellPhones Latex-free Balloons Information Desk Hospitalists Patient Declaration of Values Mission, Vision and Values Food Services ...... Table of Contents ......

......

...... 11-13 10 16 16 16 16 16 18 18 14 15 15 15 15 15 17 17 17 8 7 6 5 3 9 3 5 inics

VisitorGuidelines Cl Security ScentPolicy Pictures and Videos Patient Resource Library Billing Patient Organ and Tissue Donation Newspapers Northern Cancer Foundation Northern Foundation North Sciences Health Visiting Hours Machines Vending Televisions VolunteerServices Telephones Spiritual and Religious Care Smoking Advertisements Community Walk-in Foundation Kids NEO Hospital Foundations Wireless Internet Website and Social Media Washrooms ......

...... D Centre of ...... irectory ...... 25 23 22 22 22 22 20 20 20 26 24 21 21 21 21 21 18 18 18 19 19 19

Welcome 5

www.hsnsudbury.ca Mission, Vision and Values Mission, Patient Declaration of Values of Declaration Patient

I can express my concerns and get answers to my questions. my to answers get and concerns my express I can My health care team will share important information with me. with information important share will team care health My able to. able I can actively be a part of my care, including the ability to make decisions if I am I am if decisions make to ability the including care, my be a part of actively I can My family and I will be treated with respect and compassion. and respect with be treated I will and family My Excellence, Respect, Accountability, Engagement Accountability, Respect, Excellence, Values Vision Statement innovation patient-centred for recognized Globally Improve the health of northerners by working with our partners to advance quality quality advance to partners our with working by northerners of health the Improve promotion health and research education, care, Mission Statement

At Health Sciences North (HSN), we are committed to providing quality care to everyone who comes through our doors. As a patient, you have both rights and responsibilities when it comes to your health and the health care services you receive at the hospital. As a family member or friend, you also have a role to play. According to this philosophy, patients and visitors have a right and responsibility to:

• Be treated in a kind and respectful way. • Expect that your health care team will share important • Receive culturally-sensitive care. information with each other. • Expect that all information about your health care • Participate in making decisions about your care. will be kept private and confidential in accordance • Refuse care as permitted by the law. with the law. • Express your concerns and get answers to your questions. • Be given information in a way you will understand.

• Be polite and respect the privacy of other patients, • Follow the plan of care given to you the best way you can. visitors and members of the health care team. • Accept responsibility for the decisions you make about • Avoid offensive or abusive language. your treatment. • Recognize that the needs of other patients and • Take care of your personal things and send home anything families may sometimes be more urgent than your that is not needed. own. • Respect hospital property and act in a safe and • Give accurate information to your health care team responsible way. to help them plan your care. • Understand that you may be responsible for all expenses • Give your health care team the name of the person not covered by OHIP or private insurance during your who will represent you if you cannot make decisions hospital stay. by yourself. • Keep appointments, or call to cancel if you are unable to • Be familiar with the names and roles of people keep your appointment. involved in your care. • Comply with all applicable federal, provincial and municipal laws.

• Observe the visiting hours for the area you are • Do not visit if you are not feeling well or have an illness visiting. that could be transferred to our patients. • Respect our patients’ right to privacy and leave the • Be respectful of the property of other people and of the patient room or care area when asked by hospital hospital. staff – indecent or abusive behaviour will not be • Comply with all applicable federal, provincial and tolerated. municipal laws. • Be considerate of the rights of our patients and • Comply with safe conduct regulations. hospital staff by treating them with courtesy and • Photos are not to be taken while on hospital property respect. without prior approval. • Visitors who do not comply with these responsibilities We hope these guidelines for patients and may be asked to leave or escorted off hospital property. visitors will make your visit more pleasant.

6 www.hsnsudbury.ca

Welcome 7

www.hsnsudbury.ca . SHARE YOUR EXPERIENCE WITH US EXPERIENCE YOUR WITH SHARE Contact patient relations patient Contact or ext. 3737, 705-523-7100, call please feedback, patient provide To email [email protected] On weekends or after business hours, please leave a voicemail and and a voicemail leave please hours, business after or weekends On day. next business the be returned will call your

We want to hear from you from hear to want We Can i make a complaint if I am not the patient? I am not if a complaint i make Can Maker Decision Substitute the or patient the from required is consent but Yes, care/treatment. patient’s that to specific information share we before Will my complaint affect my care? my affect complaint Will my complaint. or a concern a presented you because be affected not will care Your improvements make to used be will share you feedback any that be assured Please improvement, continuous of a culture cultivating is HSN organization. the within and well do we what identify us helping in a difference make will voice your and provide. we services and care the improve to do can we what concern? staff or physician nurse, the either with Speak are they or satisfied not are you If first. member Nurse, Charge the with speak to ask available, not have still you If Manager. or Manager Clinical contact please comments, or concerns questions, Relations. Patient What is my first step if I have a have if I step first my is What Your feedback is important to us. Patient Relations Relations Patient us. to important is feedback Your staff and families patients, with partnership in works experience. care the improve help to Patient Compliment or Complaint Process orComplaint Compliment Patient

8 Parking Parking RatesParking (RLHC SOC): and Monday to Friday, 8am to 4pm. from the Finance office on the Basement Level of the Sudbury Outpatient Centre At the Sudbury Outpatient Centre, tokens and parking passes can bepurchased from the Finance office. Frequent visitors to Friday, 8am to 4pm) at RLHC. The Boutique (see page 16) or the Finance office (Level 1 of the South Tower, Monday Parking tokens single – ($6) or packs of ten ($50) -can bepurchased from Rates are $1.00 per hour. money into the payment box and receive aticket to beplaced in your windshield. hospital and the Northeast Cancer Centre. You can pre-pay your stay by submitting A Pay and Display (pay-as-you-go) lot is located outside the main entrance to both the various patient/visitor lots. $6.00 upon exit. Atotal of 70 handicap parking spots are available throughout the There are atotal of eight parking lots available to patients and visitors which require Ramsey Lake HealthCentre Parking: Parking Sudbury Outpatient Centre (SOC) -Main Lobby Ramsey Lake Health Centre located is machine A change following the in areas: once card parking the is returned to Finance the Department. *A deposit of $20 is required for the purchase of aparking pass which will be refunded www.hsnsudbury.ca 0-pack of tokens0-pack -$50 arking token -$6 • • ront Lobby ain hospital lobby outside of Rock Garden Café • • 1

1 1 p F M 2 2A may also purchase weekly ($30) or monthly ($80) parking pass 9 3

4 • •

M W 5A 6 onthly parking pass -$80* eekly parking pass -$30*

•

R ehab Entrance

Wayfinding Map 9

. www.hsnsudbury.ca

and follow-up care has also been included in the brochure. The brochure map is also posted on the hospital’s website at at website hospital’s the on posted also is map brochure The brochure. the in included been also has care follow-up and

facility to help patients and visitors locate services. Information on where to register for tests, procedures, appointments appointments procedures, tests, for register to where on Information services. locate visitors and patients help to facility

A brochure map of Health Sciences North’s Ramsey Lake Health Centre, including parking, is available throughout the the throughout available is parking, including Centre, Health Lake Ramsey North’s Sciences Health of map brochure A

Entrance Ambulance Entrance Ambulance

www.hsnsudbury.ca

Emergency Emergency

Level 1 Level

Specialty Clinics Specialty

Centre

Entrance

Cancer

Level 0 Level

Main Main

Northeast Entrance Entrance C

Centre Centre

Cancer Cancer Level 1 Level Level 1 Level

Information

Northeast Northeast (ACU1) Entrance

Care Unit 1 1 Unit Care Tower B

Rock Garden Café Garden Rock Boutique

Main Registration Main Ambulatory Ambulatory South South

North

Imaging Imaging Level 1 Level Entrance

Diagnostic Diagnostic Northeast Cancer Centre Centre Cancer Northeast

Lodge

Medicine Medicine

Unit 2 (ACU2) 2 Unit

Level 1 Level Entrance

Ambulatory Care Care Ambulatory

Outpatient Rehabilitation Outpatient Centre Tower Centre

Registration Registration

South

Tower Imaging Imaging

Diagnostic Diagnostic

North North

Endoscopy and Minor Procedures Minor and Endoscopy

South Tower South Registration, Registration,

Link to CTC

Wayfinding Map Wayfinding

Level 1 1 Level

VIPP

Entrance

NEO KIDS NEO

Health Sciences North Research Institute Research North Sciences Health

Infant & Child Development Services, Development Child & Infant Children’s Treatment Centre, Treatment Children’s

Wayfinding Map www.hsnsudbury.ca Register Where To in your health care health your in care health your in

staff identify you before providing care providing before you staff identify care providing before you staff identify

others and expect it back it and expect others it back and expect others

for identification for identification for

prevent falls prevent falls prevent

RESPECT RESPECT BE INVOLVED BE INVOLVED HELP HELP CHECK CHECK MAKE SURE MAKE SURE

Make sure staff identify you are the right patient. They must use two the right patient. They must identify you are staff Make sure every time (name and date of birth). methods of identification 9. right patient. They must use two the staff identify you are Make sure of birth). methods of identification every time (name and date for our patients and everyone who HSN values a safe environment for us to give violent actions can make it hard However, works here. 9. our patients need. The hospital has a policy in place that the care for our patients and everyone who HSN values a safe environment or violent behaviour. deals with aggressive for us to give violent actions can make it hard However, works here. 10. our patients need. The hospital has a policy in place that the care or violent behaviour. deals with aggressive to a program The Ontario Hospital Association (OHA) has developed Visit involved in their healthcare. encourage patients to become more 10. to for information on how to get involved in your care www.oha.com to a program The Ontario Hospital Association (OHA) has developed you receive. quality of care the your safety and improve ensure Visit involved in their healthcare. encourage patients to become more to for information on how to get involved in your care www.oha.com you receive. quality of care the your safety and improve ensure 6. need help injury for seniors. Ask if you the leading cause of Falls are out of bed, getting in and as going to the bathroom, with tasks such 6. dizzy or have others know if you feel for belongings. Let or reaching feet can bed is low enough so your your Be sure fallen in the past. need help injury for seniors. Ask if you the leading cause of Falls are bed. Use handrails side rails on your hospital Use the touch the floor. out of bed, getting in and as going to the bathroom, with tasks such in washrooms. and grab bars provided Let others know if you feel dizzy or have for belongings. or reaching your bed is low enough so your feet can fallen in the past. Be sure 7. your hospital bed. Use handrails Use the side rails on touch the floor. in washrooms. and grab bars provided volunteers, students, and contract workers All HSN staff, physicians, Look for ID badges to wear a photo identification badge. required are 7. If ever for you who is not wearing a badge. care let anyone and don’t or purpose in your room, volunteers, students, and contract workers All HSN staff, physicians, presence a person’s about you feel unsure Look for ID badges to wear a photo identification badge. required are reason for being and state their ask them to show their identification If ever for you who is not wearing a badge. care let anyone and don’t there. or purpose in your room, presence a person’s about you feel unsure 8. reason for being and state their ask them to show their identification there. 8. your medications your medications your

and remind others and remind others and remind

don’t hesitate when you need it you when hesitate don’t need it you when hesitate don’t

it’s okay to ask questions about your care your about ask questions to okay it’s care your about ask questions to okay it’s

about your health history health your about history health your about

Every time you talk with a doctor, nurse, or pharmacist, ask the talk with a doctor, Every time you understand your health. If you don’t following questions to better given to you, ask to have it explained understand the information nurse, or pharmacist, ask the talk with a doctor, Every time you to you again. understand your health. If you don’t following questions to better given to you, ask to have it explained understand the information to you again. KNOW AND UNDERSTAND KNOW AND UNDERSTAND KNOW CLEAN YOUR HANDS YOUR CLEAN HANDS YOUR CLEAN 1. What is my main problem? 1. What is my main problem? 1. What is my main problem? SPEAK UP TELL US SPEAK UP HELP ASK FOR TELL US HELP ASK FOR

4. is the best way for you and those caring Practicing good hand hygiene their of germs. Everyone should clean the spread for you to prevent 4. as when they hands when they enter and exit the hospital, as well to clean their required All staff are leave and enter your hospital room. and those caring Practicing good hand hygiene is the best way for you Please look for hand sanitizer, care. and after providing Everyone should clean their of germs. hands before the spread for you to prevent located at every entry/exit as well as in patient rooms. as when they hands when they enter and exit the hospital, as well to clean their required All staff are leave and enter your hospital room. 5. Please look for hand sanitizer, care. and after providing hands before located at every entry/exit as well as in patient rooms. 5.

Here is how you can make your visit or hospital stay safer safer hospital stay or visit your make can you is how Here experience: positive and a more safer hospital stay or visit your make can you is how Here 1. experience: positive and a more 2. 1. 3. 2. 3. do I need to do? 2. What is it important for me to do this? 3. Why do I need to do? 2. What is it important for me to do this? 3. Why Remember to bring all your medications or a complete list with you. Remember to bring all your medications or a complete for all your medications. If a pill looks unfamiliar Ask about the reasons take it unless you know what it is. If your medication is to you, don’t a member of your team if you have ever had an Tell changed, ask why. list with you. Remember to bring all your medications or a complete to any medicine. reaction or bad allergic for all your medications. If a pill looks unfamiliar Ask about the reasons take it unless you know what it is. If your medication is to you, don’t a member of your team if you have ever had an Tell changed, ask why. to any medicine. reaction or bad allergic

Patient Safety – Understanding Your Role 11

www.hsnsudbury.ca

Our top priority is to keep you safe every day. every safe you keep is to priority top Our Our top priority is to keep you safe every day. every safe you keep is to priority top Our Health Sciences North (HSN) recognizes that responsibility and is patient safety is everyone’s committed at every level of your care to make sure that your stay is safe and free of harm. Patients who are more involved in their care do better and recover faster. Health Sciences North (HSN) recognizes that responsibility and is patient safety is everyone’s committed at every level of your care to make sure that your stay is safe and free of harm. Patients who are more involved in their care do better and recover faster.

Patient Safety Patient Role Your Understanding Patient Safety Patient Role Your Understanding

Understanding Understanding Your Role Patient Safety Our top priority isto keep you safe every day. better andrecover faster. Patients whoaremore involvedintheircaredo sure thatyourstayissafeandfreeof harm. committed ateverylevelofyourcare to make patient safetyiseveryone’s responsibility andis Health SciencesNorth(HSN)recognizes that

Patient Safety – Understanding Your Role www.hsnsudbury.ca allergic orbad reaction toanymedicine. changed, askwhy. Tell amemberofyourteamifyouhave everhadan to you,don’t takeitunlessyou know whatitis.Ifyourmedicationis Ask aboutthereasons forallyour medications.Ifapilllooksunfamiliar Remember tobringallyourmedications oracompletelistwithyou. 3.Whyisitimportantformetodothis? 2.WhatdoIneedtodo? 3. 2. 1. and amore positive experience: Here ishow you canmake your visit or stay hospital safer 5. located ateveryentry/exitaswellin patient rooms. hands before andafterproviding care. Pleaselookforhandsanitizer, leave andenteryourhospitalroom. Allstaffare required tocleantheir hands whentheyenterandexitthehospital, aswellwhenthey for youtoprevent thespread ofgerms.Everyoneshouldclean their Practicing goodhandhygieneisthebestwayforyouandthosecaring 4.

ASK FORASK HELP TELL US SPEAK UP 1. Whatismymainproblem? CLEAN YOUR HANDS KNOW AND UNDERSTAND to youagain. understand theinformationgiventoyou,askhaveitexplained following questionstobetterunderstandyourhealth.Ifyoudon’t Every timeyoutalkwithadoctor, nurse,orpharmacist,askthe

about your health history

it’s okay to askquestions about your care

don’t hesitate when you needit

and remind others

your medications 8. there. ask themtoshowtheiridentificationandstate reason forbeing you feelunsure aboutaperson’s presence orpurposeinyourroom, and don’t letanyonecare foryouwhoisnotwearingabadge.Ifever are required towearaphotoidentificationbadge.LookforIDbadges All HSNstaff,physicians,volunteers,students,andcontractworkers 7. and grabbarsprovided inwashrooms. touch thefloor. Usethesiderailsonyourhospitalbed.handrails fallen inthepast.Besure yourbedislowenoughsofeetcan or reaching for belongings.Letothersknowifyoufeeldizzyorhave with taskssuchasgoingtothebathroom, gettinginandoutofbed, Falls are the leadingcauseofinjuryforseniors.Askifyouneedhelp 6. ensure yoursafetyand improve the qualityofcare youreceive. www.oha.com forinformationonhow togetinvolvedinyourcare to encourage patients to becomemore involvedintheirhealthcare. Visit The OntarioHospital Association(OHA)hasdevelopedaprogram to 10. deals withaggressive orviolentbehaviour. the care ourpatientsneed.Thehospitalhasapolicy inplacethat works here. However, violentactionscanmakeithard forustogive HSN valuesasafeenvironment forourpatientsand everyonewho 9. methods ofidentificationeverytime(nameanddatebirth). Make sure staffidentifyyouare therightpatient.Theymustusetwo

MAKE SURE CHECK HELP BE INVOLVED RESPECT

prevent falls

for identification

others andexpect itback

staff identifystaff you before providing care

in your health care

Patient Safety – Understanding Your Role 13

www.hsnsudbury.ca in your health care health your in

staff identify you before providing care providing before you staff identify

others and expect it back and expect others

for information on how to get involved in your care to to care your in involved get to how on information for for identification for

prevent falls prevent

BE INVOLVED RESPECT MAKE SURE CHECK HELP

ensure your safety and improve the quality of care you receive. you care of quality the improve and safety your ensure The Ontario Hospital Association (OHA) has developed a program to to a program developed has (OHA) Association Hospital Ontario The Visit care. health their in involved more become to patients encourage www.oha.com The Ontario Hospital Association (OHA) has developed a program to a program The Ontario Hospital Association (OHA) has developed Visit involved in their healthcare. encourage patients to become more to for information on how to get involved in your care www.oha.com you receive. the quality of care your safety and improve ensure 10. 9. for our patients and everyone who HSN values a safe environment for us to give violent actions can make it hard However, works here. our patients need. The hospital has a policy in place that the care or violent behaviour. deals with aggressive Make sure staff identify you are the right patient. They must use two the staff identify you are Make sure every time (name and date of birth). methods of identification 8. All HSN staff, physicians, volunteers, students, and contract workers All HSN staff, physicians, badge. Look for ID badges to wear a photo identification required are is not wearing a badge. If ever for you who let anyone care and don’t or purpose in your room, presence about a person’s you feel unsure reason for being and state their ask them to show their identification there. 7. Falls are the leading cause of injury for seniors. Ask if you need help cause of injury for seniors. the leading Falls are in and out of bed, getting as going to the bathroom, with tasks such if you feel dizzy or have Let others know for belongings. or reaching so your feet can your bed is low enough Be sure fallen in the past. bed. Use handrails side rails on your hospital Use the touch the floor. in washrooms. and grab bars provided 6. your medications your

and remind others and remind

don’t hesitate when you need it you when hesitate don’t

it’s okay to ask questions about your care your about ask questions to okay it’s

about your health history health your about

Every time you talk with a doctor, nurse, or pharmacist, ask the nurse, or pharmacist, Every time you talk with a doctor, understand your health. If you don’t following questions to better given to you, ask to have it explained understand the information to you again. KNOW AND UNDERSTAND KNOW 1. What is my main problem? 1. What is my main problem? HANDS YOUR CLEAN SPEAK UP TELL US HELP ASK FOR

5. 4. is the best way for you and those caring Practicing good hand hygiene Everyone should clean their of germs. the spread for you to prevent as when they hands when they enter and exit the hospital, as well to clean their required All staff are leave and enter your hospital room. Please look for hand sanitizer, care. and after providing hands before located at every entry/exit as well as in patient rooms.

Here is how you can make your visit or hospital stay safer safer hospital stay visit or your can make you is how Here experience: positive and a more 1. 2. 3. What do I need to do? 2. Why is it important for me to do this? 3. Remember to bring all your medications or a complete list with you. Remember to bring all your medications or a complete for all your medications. If a pill looks unfamiliar Ask about the reasons take it unless you know what it is. If your medication is to you, don’t a member of your team if you have ever had an Tell changed, ask why. to any medicine. or bad reaction allergic Health Sciences North (HSN) recognizes that responsibility and is patient safety is everyone’s committed at every level of your care to make sure that your stay is safe and free of harm. Patients who are more involved in their care do better and recover faster. day. every safe you keep is to priority top Our Patient Safety Patient Role Your Understanding

Patient Safety – Understanding Your Role www.hsnsudbury.ca yourcare yourcare 10 10 9 9 8 8 7 7 10 10 6 6 5 5 4 4 3 3 2 2 1 1 safer andamorepositiveexperience: safer andamorepositiveexperience: Here’s howyoucanmakeyourvisitorhospitalstay Here’s howyoucanmakeyourvisitorhospitalstay providing care providing care medications medications needit needit Be aware Be aware

SPEAK UP–it’s okaytoaskquestionsabout SPEAK UP–it’s okaytoaskquestionsabout RESPECT –othersandexpect itback RESPECT –othersandexpect itback MAKE SURE–staff identifyyoubefore MAKE SURE–staff identifyyoubefore UNDERSTANDKNOW AND –your UNDERSTANDKNOW AND –your BE INVOLVED BE INVOLVED HANDS CLEAN YOUR HANDS CLEAN YOUR ASK FORHELP–don’thesitatewhenyou ASK FORHELP–don’thesitatewhenyou HELP –preventfalls HELP –preventfalls CHECK CHECK TELL US–aboutyourhealthhistory TELL US–aboutyourhealthhistory Partners inSafety! Partners inSafety! , beinformed andbeinvolved , beinformed andbeinvolved –forstaff identification –forstaff identification Safety Tips Safety Tips Top Patient Top Patient –inyourhealthcare –inyourhealthcare

–andremindothers –andremindothers

10 10 Partenaires pour lasécurité! Partenaires pour lasécurité!

vossoins. vossoins. 10 10 9 9 8 8 7 7 6 6 5 5 4 4 3 3 2 2 1 1 Voici commentaccroîtrevotre sécuritélorsdevisites Voici commentaccroîtrevotre sécuritélorsdevisites ou deséjoursàl’hôpitaletenfaireuneexpérience ou deséjoursàl’hôpitaletenfaireuneexpérience plus positive. plus positive. commeils devraientl’êtreà votreégard. commeils devraientl’êtreà votreégard. identifie avant devousdonner dessoins. identifie avant devousdonner dessoins. assurez-vousdecomprendre leurfonction. assurez-vousdecomprendre leurfonction. besoin. besoin. autres. autres. desanté. desanté.

Soyez aucourant, informés et Soyez aucourant, informés et

EXPRIMEZ-VOUS enposantdesquestionssur EXPRIMEZ-VOUS enposantdesquestionssur SOYEZ RESPECTUEUX envers lesautres, SOYEZ RESPECTUEUX enversles autres, ASSUREZ-VOUS quelepersonnelvous ASSUREZ-VOUS quelepersonnelvous SACHEZ quelssontvosmédicamentset SACHEZ quelssontvosmédicamentset PARTICIPEZ àvossoinsdesanté. PARTICIPEZ àvossoinsdesanté. DEMANDEZ del’aidelorsquevousenavez DEMANDEZ del’aidelorsquevousenavez LAVEZ-VOUS lesmainsetrappelez-leaux LAVEZ-VOUS lesmainsetrappelez-leaux AIDEZ àprévenirleschutes. AIDEZ àprévenirleschutes. VÉRIFIEZ VÉRIFIEZ INDIQUEZ-NOUS vosantécédentsenmatière INDIQUEZ-NOUS vosantécédentsenmatière patients patients sur lasécurité des sur lasécurité des Principaux conseils Principaux conseils l’identitédupersonnel. l’identitédupersonnel.

participez participez

General Information 15

www.hsnsudbury.ca Ontarians with Disabilities Act Act Disabilities with Ontarians and the the and 705.523.7100 ext. 4140. 705.523.7100 General Information in the Patients and Visitors section, under Accessibility. under section, Visitors and Patients the in Ontario Regulation 429/07 Regulation 429/07 Ontario T I P S S Y A items) these of all on labeled name your have to sure (be eyeglasses and A Y Y on Policy Scent See brush. and comb cream, and razor deodorant, tissues, 20. page , HSN works hard to improve opportunities for people with disabilities and and disabilities with people for opportunities improve to hard works , HSN

• nterpretation • • upport persons ranslation • • devices assistive ersonal animals ervice • dentures, aids, hearing wheelchairs, walkers, canes, as such use you aids ny • containers original their in taking are you medications current ll • wish you if pillow own your and slippers arobe, pajamas, own our • shampoo, soap, hand toothpaste, toothbrush, including toiletries own our • Card Health Ontario our

More information about accessibility at HSN can be found on our website at at website our on be found can HSN at accessibility about information More Do you have Accessibility concerns or questions? We would like to hear from you. you. from hear to like would We questions? or concerns Accessibility have Do you [email protected] HSN offers/supports the following accessible services: accessible the following HSN offers/supports In accordance with with accordance In 2005 of prevention and removal identification, the in involvement their for provide to barriers. www.hsnsudbury.ca Accessibility ATM Machines ATM 2. Level on (cafeteria) Café Garden Rock the next to located is machine ATM An Do not bring money and valuables. If you have jewelry, credit cards or large sums of of sums large or cards credit jewelry, have you If valuables. and money bring Do not home. them take to friend or member a family ask please you, with money What Not to Bring to Not What What to Bring to What Admission to Hospital to Admission

General Information Hours ofHours Operation visiting. entrance. Please check to make sure that flowers arepermitted in the area you are Fresh flowers can be purchased in the Boutique located on Level 2 by the main Flowers The Boutique accepts cash, debit, Visa or MasterCard as payment. volunteers dedicate their time to provide you with friendly and knowledgeable service. lottery tickets are sold at the OLG Lottery Kiosk across from the Boutique. Anumber of cards, selectiona of gifts, magazines, jewelry, snacks, fresh flowers and more. Nevada and The Near the Lake Boutique is located on Level 2by the main entrance. Here you will find Boutique www.hsnsudbury.ca hospital staff or Fire Departmentpersonnel will notify you of where you need to go. During afire alarm, please remain where you are. Should an evacuation be necessary, member immediately. During afire, all elevator traffic will stop. sound the fire alarm. It is important to remain calm and it report to an identified staff Should you discover afire at HSN, leave the area immediately, close all doors and All fire and emergencyexits located at HSN are clearly marked for your safety. Exits Fire Elevators are located in the South, Centre and Towers. North Elevators care. – Understanding Your Role section on page 11 to learn more about your role in your a member of your health care team will assist you. Please refer to the Patient Safety your medications, diet, activity, and return appointments. If you have any questions, prescriptions as needed. It is important that you understand all the instructions about you have all of your belongings and hospital cards, as well as aftercare instructions and necessary transportation arrangements with afamily member or friend. Ensure that Unless otherwise specified by your doctor, discharge time is 11:00 a.m. Please make Discharge Information refrain from using them in any treatment areas and/or on patient floors. of all medical devices especially ventilators and fetal monitors. Please administrative offices. Cell Phones are not tobe used within one metre used in all non-patient areas such as; entrances, cafeteria, lobbies and Please beadvised that cell phones and other wireless devices can be Cell Phones Monday to Friday Saturday, Sunday and Holidays ...... 10:00 a.m. to 7:00 p.m. (or as posted) a.m.9:00 to 7:00 p.m.

General Information 17

www.hsnsudbury.ca

Weekends and Statutory Holidays: 7:30 a.m. to 9:00 p.m. to a.m. 7:30 Holidays: Statutory and Weekends open: is Centre Cancer Northeast the in located Hortons Tim p.m. 4:00 to a.m. 7:30 Friday: to Monday Closed Holidays: Statutory and Weekends Tim Hortons T lobby. main Centre Cancer Northeast the and entrance Hours of Operation T Operation of Hours M W open: is entrance main hospital’s the in Hortons Tim p.m. 10:00 to 6:00 a.m. Friday: to Monday Cafeteria T are features supper and lunch breakfast, Daily a week. days seven public the soups, sandwiches, fruit, goods, baked fresh of a variety with along served beverages. and snacks salads,

hospital main the near located Hortons Tim service twofull has hospital he p.m. 2:00 to a.m. 10:00 Holidays: and eekends MasterCard. and Visa debit, cash, accepts Café Garden Rock he 6:00 p.m. to a.m. 7:00 Friday: to onday to open is Tower, Centre the 2of Level on located Café, Garden Rock he

7:30 a.m. to 7:00 p.m. Volunteers are there to assist you with general inquiries, as as inquiries, general with you assist to there are Volunteers p.m. 7:00 to a.m. 7:30 at desk information the reach can You destination. your to you guide to as well ext. 3868. 705-523-7100, Information Desk Information from open is 2 and Level on lobby main the in located is desk information The Hospitalists patients. of demands the meet to care of models of a variety use we HSN, At a hospital. in exclusively work who physicians in-patient dedicated are Hospitalists for reason the on depending Specialists various see may you here stay your During over take and in come will Hospitalists our visits, Specialist initial the Once visit. your see may you and rotation scheduled a regularly on work Hospitalists Our care. your here. time your during ones different a few If your condition permits, prior to each meal, you will be presented with meal options options meal with be presented will you meal, each to prior permits, condition your If your submit and document will who staff, Services Food our of one by selection for times meal specific about nurse your with (check next meal the for time in just choices for menus paper request can friends or family provider, care health Your unit). your for diet, a special follow you If options. select meal you help can they that so week the your during a dietitian to talk to like would you If arrive. you when know us let please know. provider care health your let please stay, Food ServicesFood

General Information To inquire about a misplaced item, please contact Security at 705-523-7100, ext. 3204. will bediscarded. value will besent to charitable organizations. Clothing and other items not suitable visit. Items are stored at HSN for aperiod of 80 days, at which time any items of Various items are behind often left by patients and visitors after ahospital stay or Lost Found and celebrations. birthday permitted in the hospital. Mylar (foil) balloons are asafe alternative for gift-giving or of our patients and staff, we wish to remind everyone that latex balloons are not Latex balloons can cause severe allergic reactions. Out of the safety and concern Latex-free Balloons www.hsnsudbury.ca Level 1of the South Tower. Patient billing and all cashier services are available in the Finance office located on Patient Billing register your consent at aService Ontario kiosk, or online at donation. This is apersonal choice, but it is important to approached and asked to consider organ and tissue your stay at the hospital, you or your family may be helps to save lives every day for those in need. During Organ and tissue donation improves quality of life and Organ andTissue Donation are also located outside the main entrance. Newspapers and magazines can bepurchased in the Boutique. Newspaper kiosks Newspapers Network at at Network registration form, you may call 705-523-7100, 3300 ext. or visit the Trillium of Life Gift For more information on organ and tissue donation and to obtain aconsent lives of up to eight people and transform life for up to 75 others. tissue transplant. Should you choose to donate, your generosity could help save the Every three days someone on the wait list in Ontario dies waiting for an organ or that your wishes are known and respected. www.giftoflife.on.ca . BeADonor.ca to ensure

General Information 19

. www.hsnsudbury.ca [email protected]

Many scented products, such as perfumes, hand creams and deodorants, may linger linger may deodorants, and creams hand perfumes, as such products, scented Many These them. around those to irritation cause and area an leaves individual an after dizziness headaches, reactions, allergic to, limited not are but include, can irritations breath. of shortness or Scent Policy Scent appreciate We hospital. the of areas all in environment a scent-free promotes HSN to order in products scented any wear or use not do you that ask and support your staff. and visitors patients, our of well-being and health the protect Families may be requested to discontinue photographing at any time when in the the in when time any at photographing discontinue to be requested may Families care. of provision the with interfering is it staff medical the of opinion Photographs may be taken in the delivery room with the consent of the patient and and patient the of consent the with room delivery the in be taken may Photographs staff. medical the Photos that include other patients, visitors or staff will not be permitted. Please be Please be permitted. not will staff or visitors patients, other include that Photos no are there ensure to videos or photos taking before surroundings your of aware must employees hospital and Staff Medical visible. information personal or people be photographed to not or whether of option the be given If you wish to take a photo or video in a non-public area, you must first ask ask first must you area, a non-public in video or a photo take to wish you If Responsibility of “Release The member. staff other or nurse your from permission capable the to be presented must form Research” - Non Photography Patient for an of case the in Photographs occurs. photography the before signature for patient the unless permitted not is patient incapable physically otherwise or unconscious completed. previously was form release At HSN, we respect the privacy of our patients, visitors and staff. Pictures and videos videos and Pictures staff. and visitors patients, our of privacy the respect we HSN, At hospital. the of areas public any in permitted not are Pictures andPictures Videos Patient Library hours are Monday to Friday 9:00 a.m. to 1:00 p.m. You may contact the the contact may You p.m. 1:00 to 9:00 a.m. Friday to Monday are hours Library Patient at e-mail by or 3375, or ext. 2351 705-523-7100, at library The Patient Resource Library is located in the main lobby of the Northeast Cancer Cancer Northeast the of lobby main the in located is Library Resource Patient The your and you help to cancer of aspects all on resources find will you There Centre. borrow may need. You you what find you help to staff library the ask Please family. information an request magazines, and brochures free up pick videos, books and free the use and tutorials, interactive or view videos Internet, the use package, Service. Information Cancer Patient Resource Library Resource Patient

General Information your nurse. to you about how we can help you stop smoking during your stay; please speak to If you have been admitted and smoke, amember of HSN’s staff is available to talk to our facility. Visitors and patients are not allowed to smoke on hospital grounds. promoting asmoke-free environment will benefit the health of all those who come The hospital, inclusive grounds, of property is 100% smoke-free. HSN believes Smoking OutpatientCentre. 705-523-7100, ext. 3204 for Ramsey Lake Health Centre 5628 and ext. for Sudbury If you have any security concerns please let astaff memberknow, or call Uniformed security personnel at HSN are on duty 24 hours aday, seven days aweek. Security www.hsnsudbury.ca obtained through the unit Chaplain. regarding regularly scheduled Worship Services and sacramental needs can be and visitors 24 hours aday for personal prayer or quiet reflection. Information There is aChapel located on Level 1of the Tower North and is open to all patients Chaplain. unit of any denomination or spiritual tradition can bemade through the nursing staff or individuals in discovering and deepening their spirituality. Requests for clergy visits religious care is provided within amulti-faith, multicultural context and assists to the spiritual and religious needs of patients, families and friends. Spiritual and A team of theologically and clinically trained Chaplains are available to respond spiritual issues around the meaning of life, suffering and death. time for reflecting on one’s lifeexperiences when individuals are confronted with and spiritual well-being of patients, family members and friends. It is frequently a Hospitalization and/or crisis situations present many challenges to the emotional Spiritual andReligious Care he Aboriginal Medicine Lodge Aboriginal patient population. designed to berespectful of the traditions and spiritual requirements of the and space for traditional medicines and healers. The Medicine Lodge is colours and seven grandfather posts, shape, incorporation of the four ventilation for smudging, acircular ceremonies, such as afire pit and required for traditional healing and elements significant culturally is unique in Canada. It incorporates located on Level 2of the Centre Tower T Lodge Aboriginal Medicine

General Information 21

. Likewise, if a if . Likewise, www.hsnsudbury.ca 1 4100 6 . 2 4100 . For example, if a patient is in in is a patient if example, . For 6 + the bed number + the the telephone extension will be will extension telephone the , the phone extension would be would extension phone , the bed 2 bed number 1 bed number , in room number room 6 + the Fe S R V C areas such as the Family and Child Program, Critical Care areas, Psychiatry Psychiatry areas, Care Critical Program, Child and Family the as such areas be to continue will restrictions Visitor Department. Emergency the and emergency or outbreak an as such circumstances specific in implemented situation. O C times. all at supervised P

• omiting • • throat ore nose unny • • ough ver • care special for options visiting discuss to staff nursing the with check lease • • time. one at permitted are patient per visitors two nly and adult an by beaccompanied must age of years 12 under hildren

Your full cooperation is greatly appreciated. greatly is cooperation full Your Visitors are asked to use good judgment and refrain from visiting if they have any of of any have they if visiting from refrain and judgment good use to asked are Visitors symptoms: flu-like or cold these Visitor Guidelines Visitor Visiting Hours 9:00 p.m. to 9:00 a.m. from daily are hours Visiting Vending machines are located next to the cafeteria on Level 2. Level on cafeteria the next to located are machines Vending Vending Machines Vending Televisions this on information more For rent. for available are televisions bedside Personal ext. 4484. dial please service Example: Telephones are available to patients in every room. Patients are free to make make to free are Patients room. every in patients to available are Telephones calls distance long for billed be will Patients charge. no at calls local unlimited of comprised are numbers telephone Patient party provider. service a third through patient. each for bed number and number room the include and digits (6) six Telephones room 4100 room patient is in in is patient

General Information including the main entrance. Public washrooms are clearly marked and can befound throughout the facility, Washrooms provided to patients. Volunteers are identified by their bright orange or navy vests. working hand-in-hand with hospital staff to enhance the foundation of quality care Volunteer Services assists and supports activities throughout the hospital by Volunteer Services www.hsnsudbury.ca room. Terrace Lodge, Main Entrance, NECC Main Entrance, Pediatric Oncology waiting HSN offers free wireless internet in the following locations; Cafeteria, Daffodil Wireless Internet HSN, please visit our website at For more information on our programs and services, or general information about Website Social Media and hsnsudbury) or following us on Twitter @HSN_Sudbury. information or fun about facts your health by liking us on Facebook (facebook.com/ www.hsnsudbury.ca .You can also get up-to-date

Hospital Foundations 23

www.hsnsudbury.ca Reduced wait times Reduced Helps attract and retain Helps attract and retain medical professionals

is Northeastern Ontario’s hub for specialized hub for specialized is Northeastern Ontario’s Located at Health Sciences North Sudbury, in Greater NEO Kids care. children’s as as many children NEO Kids is to ensure The goal of possible stay in Northeastern Ontario to get the care environment they need, in a child-and youth-centred health and well-being. that promotes of every day Fewer children and families have and families have children Fewer for care leave to children’s comprehensive More in the northeasthealth care Every hour to receive care else where care receive to through services,through equipment and research. support and awareness of children’s health. health. support children’s of and awareness a child and their family leaves the Northa child and their family leaves Our vision is to set a standard of excellence through through excellence of set a standard Our vision is to NEO Kids Foundation raises funds to help our young patients patients help our young NEO Kids Foundation raises funds to Increase in servicesIncrease available 705.523.7100 x1234 [email protected] neokidsfoundation.ca Make a difference today a difference Make

BENEFITS OF NEO KIDS

Hospital Foundations Follow us on 705-523-7130, by email at For more information or to make adonation, please contact us by phone at learners. and researchers tools for our physicians, staff, and to provide the best innovation, and technology doctors, state of the medical art the education of tomorrow’s excellence in patient care, the community to support your donation remains in Foundation, SciencesNorth When you donate to Health advancement of life saving research at Health Sciences North. care excellence through the purchase of equipment, the building of facilities and the By inspiring donors, Health Sciences Foundation North raises funds to support health www.hsnsudbury.ca facebook.com/hsnfoundation [email protected] and Addictions Programs at HSN Annual Heroes for Change Golf Classic Mental supports Health and Twitter and Recognition) program. through our STAR (Special Thanks on your care or that of aloved one beyond to make apositive impact staff member who went above and special doctor, nurse, volunteer or North. You can also recognize a priority needs of Health Sciences or you can help fund the highest to aspecific area or department, You can designate your donation , or visit @HSNFoundation www.hsnfoundation.com .

Hospital Foundations 25

www.hsnsudbury.ca .

@NCFSudbury and Twitter Twitter and

facebook.com/ncfsudbury

www.ncfsudbury.com on us Follow The NCF office is located on level 0 of the NECC, next to the main reception desk. reception main the next to NECC, the of 0 level on located is office NCF The appreciated! and welcome always are conversation and Drop-ins The ‘Garden of Hope’ (a donor recognition program) was designed to recognize recognize to designed was program) recognition donor (a Hope’ of ‘Garden The support accumulated of representation symbolic This NCF. the to made contributions Just ones. loved of honour in memory or in messages individual with personalized is against battle ongoing the in hope represent programs patient and research the as gifts hope. of the represents which Garden our does so cancer, Of the monies raised by the Foundation, a large portion is committed to local local to committed is portion a large Foundation, the by raised monies Of the obtain to able are researchers local NCF, the by raised $1 every For activities. research Daffodil the support to used are dollars Other monies. grant in $4 additional an and bursaries student patients, for supplements meal health, breast Lodge, Terrace to community the in stays NCF the by received donation Every equipment. new Centre. Cancer Northeast the at treated families their and patients benefit Our much-needed funds are are funds much-needed Our personal by donated generously gifts, memoriam’ ‘in donations, collaborations and events, special businesses and organizations with Additionally, northeast. the throughout relationships develop to strives NCF the with level community the at corporations organizations, individuals, and encourage who clubs service and delivered programs care cancer and research the of ownership community promote Centre.” Cancer “their at The Northern Cancer Foundation (NCF) was formed in 1992 with the mission of of mission the with 1992 in formed was (NCF) Foundation Cancer Northern The Cancer Northeast the support to Ontario northeastern throughout funds raising the for vehicle fundraising the act as to is mandate Its Sudbury. in (NECC) Centre equipment new initiatives, research cancer leading-edge supporting by NECC services. care patient progressive of development the and purchases

Community Walk-In Clinics Brady Clinic Saturday and Sunday: 11:00 a.m. –3:00 p.m. Monday to Friday: 4:00 p.m. p.m. –9:00 1122 Lasalle Blvd. 705-566-3366 Medical Walk-InAfter-Hours Clinic www.hsnsudbury.ca *Hours call vary ahead 204 6th Ave., Lively 705-692-4774 Lively Hours Walk-In After Clinic Saturday and Sunday: a.m. p.m. 9:00 –9:00 Monday to Friday: 7:00 a.m. –10:00 p.m. 1813 Lasalle Blvd. 705-222-9038 Walk-InLasalle Clinic Wednesday and Thursday: a.m. 9:00 –7:30 p.m. Monday, Tuesday and Friday: 9:00 a.m. – 5:00 p.m. 2956 Highway 69 N, Unit 2 705-805-0199 Medical Doctors Good Wednesday and Thursday: a.m. p.m. 9:00 –8:00 Monday, Tuesday and Friday: 9:00 a.m. – 5:00 p.m. 1984 Regent Street, Unit 126 705-805-0199 Medical Doctors Good Saturday and Sunday: 11:00 a.m. –3:00 p.m. Monday to Friday: 4:00 p.m. p.m. –9:00 *Hours call vary ahead 3098 Falconbridge Hwy., Garson 705-693-2666 Walk-InGarson Clinic Saturday: 10:00 a.m. –2:00 p.m. Monday to Friday: 4:00 p.m. p.m. –9:00 359 Riverside Dr. ,Suite 101 705-688-8833 300 ext.

Community Walk-In Clinics

Northwood Medical Clinic –Azilda (Christmas, Boxing Day, New Years –Closed) Holidays a.m. 8:00 –3:30 p.m. Saturday and Sunday: a.m. p.m. 9:00 –9:00 Monday to Friday: a.m. p.m. 8:00 –9:00 2009 Long Lake Rd. 705-523-3380 Northwood Medical Clinic End -South Closed Sunday: Saturday: a.m. 8:00 –2:00 p.m. Wednesday and Friday: a.m. 8:00 –5:00 p.m. Monday, Tuesday, Thursday: a.m. p.m. 8:00 –9:00 93 Notre Dame Ave. W., Azilda 705-522-3380 Saturday and Sunday: 11:00 a.m. –3:00 p.m. Monday to Friday: 5:00 p.m. p.m. –9:00 3140-8 Highway 69 North 705-897-7464 Val Clinic Medical East Saturday and Sunday: a.m. 9:00 –3:00 p.m. Monday to Friday: a.m. 8:00 p.m. –8:00 1485 Lasalle Blvd. 705-222-7451 Centre Medical Primary Monday to Thursday 4:30 p.m. –7:30 p.m. 430 Notre Dame Ave., Sudbury 705-671-9797 4 ext. Walk-In Dame Notre Clinic Saturday and Sunday: a.m. 9:00 p.m. –6:00 Monday to Friday: a.m. p.m. 8:00 –9:00 1280 Lasalle Blvd., Suite 102, Sudbury 705-560-2227 Northwood Medical Clinic -Lasalle Blvd.