NATIONAL OPEN UNIVERSITY OF NIGERIA FACULTY OF AGRICULTURAL SCIENCES COURSE CODE: HCM349 COURSE TITLE: INTRODUCTION TO AIRLINE MANAGEMENT 1 National Open University of Nigeria Headquarters University Village Plot 91, Cadastral Zone, Nnamdi Azikiwe Express way Jabi, Abuja Lagos Office 14/16 Ahmadu Bello Way Victoria Island, Lagos e-mail:
[email protected] website: www.nouedu.net Published by National Open University of Nigeria Printed 2017 ISBN: All Rights Reserved COURSE DEVELOPMENT HCM349 INTRODUCTION TO AIRLINE MANAGEMENT TABLE OF CONTENTS PAGE Introduction 1 What you will learn in this Course 1 Course Aims 2 Course Objectives 2 Course Materials 3 Working through this Course 3 Study Units 4 Assignments 4 Tutor Marked Assignments 4 Final Examination and Grading 5 Course Marking Scheme 5 Tutors and Tutorials 5 Summary 6 2 TSM349 INTRODUCTION TO AIRLINE MANAGEMENT 1.0 INTRODUCTION The commercial airline service industry is extremely competitive, safety-sensitive with high technology. People, employees and customers, not products and machines, must be the arena of an organisation’s core competence. The success of an airline, like any other business organisation, depends, to a large extent, on managerial decisions affecting the organisation’s structure, strategy, culture and numerous operational activities. The industry is a knowledge-based service market that requires practitioners or managers to acquire a sound knowledge of management theory and practice. There are some managers who are capable of taking right decisions owing to their practical experience on the job. Others are able to do so because of the knowledge they acquired in the school. All in all, academic knowledge is not a waste as it provides reasons for decisions taken.