Barbara is 91 now. She still dreams of dancing.
For seniors in care, therapy programs feed body and soul. During balance and mobility therapy, Barbara’s dream comes to life as she moves to the music on her imaginary dance floor.
Keep dreams alive with a donation to Eldercare Foundation, or consider A Community creating a lasting legacy for seniors in need with Resource Handbook a gift in your Will. For The Capital Region 14th Edition
1454 Hillside Ave., Victoria, BC V8T 2B7 250-370-5664 www.gvef.org
Charity# 898816095 RR0001 Produced by Seniors Serving Seniors 250-413-3211
Eldercare Foundation Senior Services Directory Back Cover B&W ad - 6.875”w x 9.25”h prepared by Art Department Design 250 381-4290 Created: June 2020 Information Services...... 4 Information on community services, government services and multi-cultural services.
Activity and Recreation Centres...... 6
Adult Day Programs & Bathing Programs...... 9 Programs that meet the social needs of seniors who require assistance due to health- related matters. Centres that assist seniors who cannot use bathing facilities at home.
Counselling...... 10 Support for abuse, addictions, bereavement, crisis, families, and mental health.
Financial Assistance ...... 14 Credit Counselling, pensions, subsidies, and benefits.
Health Services...... 18 Aboriginal health services, dental care, education/self-management programs, funeral planning, specialty clinics, medical services, and Island Health programs.
Home Help...... 23 Services to assist seniors to live independently including Better at Home services, grocery shopping/delivery by phone, home support and companion services, medication assistance, mobile foot care, prepared meal delivery and volunteers.
Housing...... 27 Housing options, and home relocation and declutter services.
Legal Resources...... 34
Medical Equipment and Supplies...... 37 Businesses and agencies offering medical equipment loans, mobility aids, and specialized clothing.
Safety and Security...... 40 Crime prevention, disaster preparedness, elder abuse, medical alarm systems and police victim services.
Support Groups and Related Organizations...... 42 Wide range of groups, associations, organizations, and societies listed by topic.
Transportation...... 52 Transportation options, BC Transit, driver safety, medical transfers, parking permits and volunteer drivers.
Veterans Services...... 55
1 Driver Safety...... 53 Driving Services...... 53 Education...... 20-21 Abuse...... 10 Elder Abuse...... 41,46-47 Abbeyfield Houses...... 27 Family Caregivers of BC...... 6,46 Aboriginal Health Services...... 18 Financial Assistance...... 14-17 Activity & Recreation Centres...... 6-9 Flu Vaccine...... 22 Addictions...... 11-12 Foot Care Mobile Services...... 25 Adult Day Programs...... 9 Fraud Reporting...... 34,40 Advance Care Planning...... 34 Funeral and Cemetery Pre-planning...... 20,59 Advocacy...... 5,42 Geriatric Speciality Services...... 22 Aging Research...... 43 Government Services...... 5,16-17 Alarm Systems...... 41 Hairdressers (Mobile)...... 4 ALS...... 37,44 HandyDART...... 53 Alzheimer (Dementia)...... 22,43-44 Hard of Hearing...... 48 Animal Therapy Visiting Pets...... 44 Health Services...... 18-22 Arthritis...... 18,44 Heart Health...... 48 Bathing Programs...... 10 Hillside Seniors Health Centre...... 10 Beacon Community Svcs..... 4,12,13,14,25,42,54 HIV/AIDS...... 49 Bereavement...... 12 Home Adaptations (HAFI)...... 16 Better at Home Program...... 23 Home Help...... 23-26 Blindness...... 51-52 Home Support Agencies...... 23-24 Brain Injury ...... 44 Hospice...... 12,21 Bus Information...... 52-53 Hospitals...... 18 Cancer...... 45,54 Housing Options...... 27-33 Caregivers...... 6,46 Incontinence...... 40,49 Clothing Specialized...... 40 Information Services...... 4-6 Community-Based Health Services...... 19-20 Island Health (South) Programs...... 5,9,11,18 Companion Services...... 23 ...... 19-20,21,22,32,41,42,46 Compassionate Care Benefits ...... 15 Kidney...... 49 Consumer Protection...... 34 Legal Resources...... 34-36 Counselling...... 10-14 Lesbian Senior Care...... 43 Crisis Line ...... 13, 47 Meals (Prepared & Delivered)...... 25 Deafness...... 48 Medical Assistance in Dying (MAiD)...... 21 Debt & Credit Counselling...... 15 Medical Equipment & Supplies...... 37-40 Dental Care...... 20 Medical Services Plan (MSP)...... 15 Dementia...... 22,43-44 Medication Administration...... 24 Diabetes...... 19,46 Mental Health Programs...... 11,13,22,50 Disabilities...... 15,46,54 Mobility Aids & Supports...... 39-40 Disasters...... 40 Multiple Sclerosis (MS)...... 50 Dispute Resolution...... 35 Multicultural Services...... 6 Downsizing & Relocation...... 33 2 Notaries...... 36 Veterans Services...... 55 Nurse Line – HealthLink BC...... 5 Victims Services...... 42 Ombudsperson...... 36 Victoria Medical Society...... 21 Office of the BC Seniors Advocate...... 5,16 Vision...... 51-52 Osteoporosis...... 50 Volunteer Drivers...... 54-55 Parking Permits (Disabled)...... 54 Volunteers Who Assist People Parkinson’s...... 50 to Live Independently...... 26 Pensions & Supplements...... 17 Westshore Information Services...... 5 Pharmacare...... 15 Yakimovich Wellness Centre...... 21 Phone Scam Reporting...... 34 Physiotherapy...... 21 Use the Lines Below for Your Frequently Poison Control Centre...... 41 Called Numbers Police and Fire Services...... 41,42 Public Health Units...... 22 Public Guardian & Trustee Office...... 36 Reassurance Phone Calls...... 9 Red Cross (Canadian)...... 38 Representation Agreements...... 34 Respite Care...... 22,31 Safety and Security...... 40-42 Shelter Aid for Elderly Renters (SAFER)...... 16,27 Scoliosis...... 50 Self-Management Programs...... 20,58 Senior Peer Counsellors...... 14 Seniors Advocate BC...... 5,16 Seniors Entitlement Service...... 43 Seniors Serving Seniors...... 4 Service BC...... 5 Service Canada...... 5,17 Stroke Recovery...... 51 Student Employment Service...... 26 Subsidized Non-Profit Housing...... 32-33 Support Groups...... 42-52 Tax Preparation...... 16,26 Taxi Saver...... 53 Tenant/Landlord Dispute...... 37 Together Against Poverty...... 37,43 Transition House (Women’s)...... 11,47 Transportation...... 52-55 Urgent and Primary Care Centres...... 22
Senior Community Outreach Outreach Workers are available to assist in connecting seniors to services to help them remain independent.
James Bay New Horizons...... 250-386-3035 Providers of information and assistance in finding www.jamesbaynewhorizons.ca the correct agency or service. Silver Threads Service...... 250-382-3151 www.silverthreads.ca
Community Services SAANICH PENINSULA
CAPITAL REGION Beacon Community Services 250-656-5537 Seniors Serving Seniors 250-413-3211 SHOAL Community Centre 1911 Quadra Street 10030 Resthaven Drive Victoria, BC V8T 4C1 Sidney, BC V8L 3G4 SSS is the “go to” organization for seniors Information and referral services for seniors. information. SSS publishes the Seniors Services Volunteer programs include: medical drives, Directory and operates Senior Link - an visiting, reassurance phone calls, income tax Information Telephone Line for seniors. Assists preparation, senior peer counselling, Senior individuals to connect with community services, Advocacy Program and computer support. such as recreation, housing options, home help, www.beaconcs.ca legal resources, transportation and more. Operates volunteer programs including: Return to Health SALT SPRING ISLAND – social support for live-alone seniors following hospitalization, and Seniors in Stitches – a seniors Salt Spring Community Services knitting group. Seniors Wellness 250-537-4607 www.seniorsservingseniors.bc.ca 129 Hereford Avenue Salt Spring Island, BC V8K 2T3 Provides Better at Home services, Senior Peer TIP! Counsellors, friendly visitors, phone visits, and If you are looking for services not listed in friendly readers. The Senior Wellness program this Directory, such as, computer support, offers workshops, wellness events, information, individual housecleaners, or in-home services resources, and referrals. for eye care, bathing, hair care, massage www.saltspringcommunityservices.ca and physio-therapy phone Seniors Serving Seniors at 250-413-3211 for information and phone numbers.
4 WESTSHORE Office of the Seniors Advocate BC 1-877-952-3181 Metchosin Seniors 250-478-5150 The Seniors Advocate mandate is to monitor and Resource Centre analyze systemic issues affecting seniors in five 1047-4495 Happy Valley Road key areas: healthcare, personal care, housing, Victoria, BC V9C 3Z3 transportation, and income support. The Office Provides information and Better at Home services also provides information and referral to seniors to local seniors. and their caregivers during business hours. www.metchosinseniors.ca Translation services are available. The Office will mail a copy of the BC Seniors Guide on request. Government Services www.seniorsadvocatebc.ca Federal Service BC 250-387-6121 Service Canada General information and toll-free transfers to BC 1-800-O-CANADA 1-800-622-6232 Government Services. Go to the website to find Information & Referral to Federal Programs and information on healthy aging, health & safety, Services. Go to the website to find information on housing, home & community care, transportation, programs, services, and benefits for seniors. financial & legal matters, caring for seniors and www.seniors.gc.ca about Senior BC. www.gov.bc.ca Government Services Provincial Non-Profit Provincial HealthLink BC 811 Services Provides BC residents with 24/7 non-emergency health information and advice via phone. Dial 811 BC211 211 to connect with a registered nurse, pharmacist or A Vancouver-based non-profit organization that dietitian for non-emergency health information operates twenty-four hours a day, seven days a week and advice. Go online to learn about the health and provides confidential, multilingual telephone resources and print materials available to you. and texting service. BC211 provides information Hearing or speech impaired dial 711. and referral to a full range of community, social, www.healthlinkbc.ca and government services in BC. www.bc211.ca Island Health (South) Community Access 250-388-2273 Line 1-888-533-2273 Individuals living at home in the Victoria area and the southern Gulf Islands who require health care services in their home are initially assessed by a nurse from the Community Access program. Anyone in the community can refer to Community Access by calling the Community Access Line. Call to find out what is available, who is eligible, and how to access community health services. www.islandhealth.ca 5 Family Caregivers of BC 250-384-0408 Caregiver Support Line 1-877-520-3267 6-3318 Oak Street Victoria, BC V8X 1R1 Our mission is to improve the quality of life for individuals in BC who are caregivers of adult family members or friends through support, education, and engagement. Services include: Caregiver Support Line, help navigating the health care system, caregiver support groups, education for family caregivers and health professionals The following is a listing by geographical area of through our newsletter, website, webinars, centres that provide indoor and outdoor programs workshops, virtual support, blog, and community and services for adults 50 years and better. outreach. www.familycaregiversbc.ca Multicultural Services Activity and Recreation Centres Inter-Cultural Association of Greater Victoria 250-388-4728 MOVE Adapted Fitness 930 Balmoral Road and Rehabilitation Victoria, BC V8T 1A8 Society of BC 778-433-6559 Offers services for newcomers such as English 100-775 Topaz Avenue classes, support groups, information and referral, Victoria, BC V8T 4Z7 and many types of workshops. Also offers outreach A not-for profit organization serving those with and education in the community. chronic conditions and mobility issues. We have www.icavictoria.org volunteers to assist members with their exercises and rehabilitation programs. First-time clients must book an intake assessment prior to starting Victoria Immigrant and Refugee with MOVE, once that is completed, they are able Centre Society 250-361-9433 to come as much and as often as they would like. 1004 North Park Street www.moveadaptedfitness.ca Victoria, BC V8T 1C6 Provides orientation for newcomers including: a resettlement and adaptation program, English CITY OF VICTORIA as a Second Language classes, and support with housing, employment, legal issues, and daycare. Burnside Gorge www.vircs.bc.ca Community Association 250-388-5251 471 Cecelia Road, Victoria, BC V8T 4T4 www.burnsidegorge.ca
Cook Street Village Activity Centre 250-384-6542 1 - 380 Cook Street, Victoria, BC V8V 3X7 cookstreetvillageactivitycentre.com
6 Downtown Community ESQUIMALT Centre 250-383-0076 755 Pandora Avenue, Victoria, BC V8W 1N9 Esquimalt Parks www.coolaid.org & Recreation 250-412-8500 527 Fraser Street, Victoria, BC V9A 6H6 Fernwood Seniors www.esquimalt.ca Autumn Glow 250-381-1552 1240 Gladstone Avenue, Victoria, BC V8T 1G6 OAK BAY www.fernwoodnrg.ca Oak Bay Parks James Bay New Horizons & Recreation 250-595-7946 Society 250-386-3035 1975 Bee Street, Victoria, BC V8R 5E6 234 Menzies Street, Victoria, BC V8V 2G7 www.recreation.oakbay.ca www.jamesbaynewhorizons.ca Henderson Recreation Oaklands Community Centre 250-370-7200 Centre 250-370-9101 2291 Cedar Hill X Road, Victoria, BC V8P 5H9 1-2827 Belmont Avenue, Victoria, BC V8R 4B2 www.recreation.oakbay.ca www.oaklands.life Monterey Recreation Centre Quadra Village Oak Bay Seniors Activity Community Centre 250-388-7696 Association 250-370-7300 901 Kings Road, Victoria, BC V8T 1W5 1442 Monterey Avenue, Victoria, BC V8S 4W1 www.quadravillagecc.com www.recreation.oakbay.ca
Silver Threads Service SAANICH Victoria Centre 250-388-4268 1911 Quadra Street, Victoria BC V8T 4X1 Cedar Hill Recreation Centre www.silverthreads.ca Social Club 250-475-7121 3220 Cedar Hill Road, Saanich, BC V8P 3Y3 Victoria West www.saanich.ca Community Centre 250-590-8922 521 Craigflower Road, Victoria, BC V9A 6Z5 Cordova Bay 55 Plus www.victoriawest.ca Association 250-658-5558 5238 Cordova Bay Road, Victoria, BC V8Y 2L2 YM/YWCA 250-386-7511 www.cordovabay55plus.org 851 Broughton Street, Victoria, BC V8W 1E5 www.victoriay.com Gordon Head Recreation Centre 250-475-7100 4100 Lambrick Way, Victoria, BC V8P 3Y3 www.saanich.ca
7 Goward House Society 250-477-4401 SOOKE 2495 Arbutus Road, Victoria, BC V8N 1V9 www.gowardhouse.com Seaparc Leisure Complex 250-642-8000 2168 Phillips Road, Sooke, BC V9Z 0Y3 Mount Tolmie www.crd.bc.ca/seaparc New Horizons 250-592-2767 3703 St. Aidan’s Street, Victoria, BC V8P 2V7 Sooke Senior 50+ Drop-In Centre 250-664-6612 Pearkes Recreation Please phone for location details. Centre 250-475-5400 www.sookeregionresources.com 3100 Tillicum Road, Victoria, BC V9A 6T2 www.saanich.ca VIEW ROYAL
Saanich Commonwealth YM/YWCA - Eagle Creek 250-386-7511 Place 250-475-7600 110-25 Helmcken Road, View Royal, BC V8Z 5G5 4636 Elk Lake Drive, Victoria, BC V8Z 5M1 www.victoriay.com www.saanich.ca
Silver Threads WESTSHORE Service Saanich Centre 250-382-3151 286 Hampton Road, Victoria, BC V8Z 1H1 Juan De Fuca Society 250-478-8384 55+ Activity Centre 250-474-8618 www.silverthreads.ca 1767 Island Highway, Colwood, BC V9B 1J1 www.westshorerecreation.com SAANICH PENINSULA Metchosin Panorama Recreation 250-656-7271 Community House 250-478-5155 1885 Forest Park Dr., North Saanich, BC V8L 4A3 4430 Happy Valley Road, Metchosin, BC V9C 3Z3 www.crd.bc.ca/panorama www.metchosincommunityhouse.com
SHOAL Community YM/YWCA Westhills 250-386-7511 Centre 250-656-5537 1319 Westhills Drive, Langford, BC V9B 0S2 10030 Resthaven Drive, Sidney, BC V8L 3G4 www.victoriay.com www.beaconcs.ca
The Centre 250-652-4611 Active Living 50+ 1229 Clarke Road, Brentwood Bay, BC V8M 1E2 www.centralsaanichseniorscentre.org
8 GULF ISLANDS
Galiano Island Community Hall 250-539-2175 141 Sturdies Bay Rd., Galiano Island, BC V0N 1P0
Pender Island Community Support Program 250-629-3346 5715 Canal Road, Pender Island, BC V0N 2M1 www.penderislandhealth.ca
Salt Spring Seniors Programs for seniors who require assistance due to Services Society 250-537-4604 health-related matters. 379 Lower Ganges Rd., Salt Spring, BC V8K 2V4 www.saltspringseniorscentre.ca
Saturna Recreation & Adult Day Programs Cultural Centre 250-539-2452 Adult Day Programs meet the social and health 104 Harris Road, Saturna Island, BC V0N 2Y0 needs of seniors who require assistance due to www.saturnarec.org health-related disabilities. The programs consist of gentle activities, socialization, education, and assistance with bathing. Snacks and nutritious, hot mid-day meal are provided. Transportation may be available through the facility. For more information on how to access these programs and how to determine your eligibility please contact: www.islandhealth.ca Island Health (South) 250-388-2273 Community AccessLine 1-888-533-2273
TIP! Volunteers provide a REASSURANCE PHONE CALL each day at a specified time to ensure that you are fine and free from medical problems. Westshore residents contact: RCMP at 250-474-8791. Greater Victoria area residents contact: James Bay New Horizons at 250-386-4432.
9 Bathing Programs Anyone who cannot safely bathe at home, even with home support assistance, should contact the bathing programs listed below. Costs range from $5 to $15 per bath. Agencies and organizations which help people with emotional difficulties. Listed by subject Beckley Farm Lodge 250-381-4421 heading. For Counsellors in private practice please 530 Simcoe Street ext. 234 contact the BC Association of Clinical Counsellors Victoria, BC V8V 4W4 at the number below. Operates Monday through Friday. Braehaven Community 250-537-5520 Information and Referrals Adult Program Press 7 133 Blain Road BC Association of 250-595-4448 Salt Spring Island, BC V8K 1Z9 Clinical Counsellors 1-800-909-6303 Should be referred by the doctor or case manager. 204 - 780 Tolmie Avenue Island Health funding requires an assessment. Victoria, BC V8X 3W4 Operates Tuesday through Friday. Regulates the practice of clinical counsellors working at a Master’s level. Provides referrals to Hillside Seniors 250-370-5641 counsellors. Health Centre Press 1 www.bc-counsellors.org 1454 Hillside Avenue Victoria, BC V8T 2B7 Operates Monday to Sunday. Abuse
Mount Newton Centre 250-652-3432 Battered Women Support Services 2158 Mt. Newton X Road (BWSS) Crisis Line 1-855-687-1868 Saanichton, BC V8M 2B2 Provides emotional support and information Serves those who live on the Saanich Peninsula on resources to assess women in their coping and in Saanich. Operates Monday through Friday. strategies, to highlight their strengths and to help create a safety plan for women who are dealing Mount St. Mary 250-480-3100 with violence and/or the effects of abuse. Hospital ext. 3214 www.bwss.org 861 Fairfield Road Victoria, BC V8V 5A9 Men’s Therapy Centre 250-381-6367 Operates Monday through Thursday. Self referral 847 Fisgard Street with no geographical boundaries. Victoria, BC V8W 1R9 Provides support, counselling (individual and The Priory 250-370-5787 group) and education for all men who have 587 Goldstream Avenue experienced childhood abuse, adult assault, or Victoria, BC V9B 2W4 any other trauma. Initial intake session is free. Operates Monday through Friday. www.menstrauma.com
10 Pacific Centre Family Addictions Services Association 250-478-8357 200-324 Goldstream Avenue Addiction Outpatient Treatment Victoria, BC V9B 2W3 Mental Health and Substance Individual counselling for women who experienced Use Services 250-519-3544 violence in their adult relationship or who were Island Health (South) sexually abused. 1250 Quadra Street, 2nd floor www.pacificcentrefamilyservices.org Victoria, BC V8W 2K7 Provides addictions treatment both group Sooke Transition and individual, counselling and education for House Society 250-642-2544 individuals 19 years and older, and who are PO Box 527 experiencing difficulties with alcohol or other Sooke, BC V9Z 1H5 drugs, or who are affected by someone else’s Emergency shelter for women and their children substance abuse. Self-referral accepted in person who are in crisis resulting from family violence. through Substance Use Intake at 1119 Pembroke Provides advocacy, counselling, education, and Street, Thursday to Friday beginning at 9 am. prevention. www.islandhealth.ca www.sooketransitionhousesociety.com Al-Anon Family Groups 250-383-4020 Victoria Sexual Assault Centre 2-2020 Douglas Street Service Access Line 250-383-3232 Victoria, BC V8T 4L1 Business Line 250-383-5545 Support for families and friends of alcoholics. 201-3060 Cedar Hill Road Open Monday to Friday inclusive from 10 a.m. to Victoria, BC V8T 3J5 2 p.m. Provides individual and group counselling for www.al-anon.org survivors of sexual assault and historical sexual www.bcyukon-al-anon.org abuse. www.vsac.ca Alcoholics Anonymous 250-383-0415 24-hour Help Line 250-383-7744 Victoria Women’s Transition House 8-2020 Douglas Street Crisis Line 250-385-6611 Victoria, BC V8T 4L1 Community Office 250-592-2927 12 step program to help people to learn how to 100-3060 Cedar Hill Road live without alcohol. Victoria, BC V8T 3J5 www.aavictoria.ca A temporary shelter for women with or without children who are experiencing abuse in their Narcotics Anonymous 250-383-3553 intimate relationships. Wheelchair accessible. A self-help organization offering a supportive www.transitionhouse.net recovery environment for persons suffering from addiction. www.svina.ca
11 Pacific Centre Family Compassionate Friends of Canada Services Association 250-478-8357 Victoria Chapter 250-478-9270 200-324 Goldstream Avenue Offers friendship and support for bereaved parents Victoria, BC V9B 2W3 who have had a child die at any age from any Offers counselling and support for individuals cause. Monthly meetings and quarterly newsletter. dealing with alcohol and other drug problems. www.tcfcanada.net www.pacificcentrefamilyservices.org Salt Spring Hospice 250-537-2770 Problem Gambling 5-127 Rainbow Road Helpline 1-888-795-6111 Salt Spring Island, BC V8K 2V5 Provides a number of resources to help British Offers Grief Support for the chronically and Columbians learn what responsible gambling terminally ill and their families. Volunteers is, access prevention and education resources, provide one-to-one grief support either in person, information on how to identify problem gambling, over the phone or on-line. The Salt Spring Hospice and a find a counsellor feature. Confidential and office has a lending library of books, videos and available in multiple languages, 24 hours a day, 7 educational materials on the subject of death and days a week. dying, and bereavement. Please phone in advance before coming to the office to ensure someone is Salt Spring Island in the office. Community Services 250-537-9971 www.saltspringhospice.org 268 Fulford Ganges Road Salt Spring Island, BC V8K 2K6 Sooke Hospice Offers counselling. Volunteers 250-642-4345 www.saltspringcommunityservices.ca PO Box 731 Sooke, BC V9Z 1H7 Bereavement Victoria Hospice Society 250-519-3040 BC Bereavement Community Support Centre Helpline 1-877-779-2223 102-4450 Chatterton Way Provides listening and resource listings for support Victoria, BC V8X 5J2 of grief and loss. A team of support staff, volunteers and counsellors www.bcbereavementhelpline.com provides information, individual and group support and counselling. Evening counselling Beacon Community sessions are available. Services 250-656-0134 www.victoriahospice.org 9860 Third Street Sidney, BC V8L 4R2 Grief and loss support, counselling services. www.beaconcs.ca
12 Crisis Intervention Family Services of 250-386-4331 Greater Victoria or 1-877-386-4333 Vancouver Island 1004 North Park Street Crisis Line 1-888-494-3888 Victoria, BC V8T 1C6 24/7 confidential phone support provided by Provides professional counselling, mediation, trained Crisis Line workers: provides non- group programs, legal information and more for judgmental emotional support, crisis intervention, family relationship issues. and suicide prevention and assessment, public www.fsgv.org access for mental health crisis response teams, information on community resources, online Pacific Centre Family emotional support via crisis chat services daily Services Association 250-478-8357 from 6 p.m. to 10 p.m. The Crisis Text Program is 200-324 Goldstream Avenue available daily from 6 p.m. to 10 p.m. by texting Victoria, BC V9B 2W3 250-800-3806. If you have unlimited coverage Provides anyone in our community with for SMS text messages with your mobile service confidential counselling support at a reduced provider, the texting service will be free of charge. rate. We are able to offer flexible hours including www.vicrisis.ca evenings and counselling for individuals and couples. www.pacificcentrefamilyservices.org Individual and Family Counselling Salt Spring Island Community Services 250-537-9971 Beacon Community 268 Fulford Ganges Road Services 250-656-0134 Salt Spring Island, BC V8K 2K6 9860 Third Street Provides counselling for adults, families, and Sidney, BC V8L 4R2 youths. Counselling for families, youth, adults, and www.saltspringcommunityservices.ca seniors. www.beaconcs.ca Sooke Family Resource Society 250-642-5152 Citizens Counselling Direct line 250-508-4890 Centre 250-384-9934 100-6672 Wadams Way 941 Kings Road Sooke, BC V9Z 0H3 Victoria, BC V8T 1W7 Offers income-based counselling to individuals, Individual counselling, couples counselling, and couples, and families. group counselling offered through in-person, www.sfrs.ca telephone and video. Groups run three times each year (Fall, Winter and Spring) and include self-esteem groups, anger management groups, mindfulness groups, and groups with a focus on stress, anxiety, and depression. www.citizenscounsellingcentre.com
13 South Island Centre for Counselling and Training 250-472-2851 3821-A Cedar Hill X Road Victoria, BC V8P 2M6 Offers professional, affordable mental health counselling to adults, children and youth, families, and couples. We also offer spiritual direction, specialized counselling for those facing grief Information on pensions, supplements, benefits, and loss, parenting classes, and support groups allowances, and taxes. for those with anxiety, personality disorders, emotional dysregulation, and a wide variety of other issues. Automobile Insurance www.southislandcentre.ca Discounts
The Salvation Army Stan Hagen Insurance Corporation Centre for Families 250-386-8521 of BC (ICBC) 1-800-663-3051 2695 Quadra Street If you are 65 or older, and use your vehicle for Victoria, BC V8T 4E3 pleasure only, you may be eligible for a discount Provides professional counselling to individuals of 25% off your basic AUTOPLAN insurance and families who face immediate crisis as well as premium. Disabled seniors may qualify for both those requiring short term therapy. Seniors rate and the Disability Discount. www.sashcf.com www.icbc.com
Senior Peer Counselling Provincial Motor Vehicle Fuel Tax Consumer Taxation Branch Senior Peer Counsellors are trained volunteer Registration 1-877-388-4440 non-professional counsellors who provide active Persons with a qualifying disability may request listening, emotional support, and empathy with a refund of the provincial motor fuel tax you paid life-style changes. They offer encouragement in BC on fuel you used in a vehicle you own or towards self-help and exploration of choices. The lease. The refund program has a maximum refund following agencies offer this service, free of charge. amount of $500 for each calendar year. www.gov.bc.ca Beacon Community Services 250-656-5537 SHOAL Community Centre 10030 Resthaven Drive Sidney, BC V8L 3G4 www.beaconcs.ca
Salt Spring Community Services 250-537-4607 129 Hereford Avenue Salt Spring Island, BC V8K 2T3 www.saltspringcommunityservices.ca 14 Compassionate Care Health Benefits & Benefits Subsidies
Service Canada 1-800-206-7218 Medical Services Plan Benefits are available to Employment Insurance (MSP) 1-800-663-7100 eligible workers who must be absent from work Out of province claims 250-952-1334 to provide support to a family member who The Medical Services Plan provides basic health is gravely ill with a serious risk of death. A services for BC residents. For information maximum of 26 weeks of benefits are available regarding eligibility and services refer to the to those who are eligible and provide the required ‘BC Seniors Guide’ available at the Office of the medical certificate. The benefit can be used by one Seniors Advocate at 1-877-952-3181. individual or shared with eligible family members www.hibc.gov.bc.ca to care for a child, parent, spouse or common-law partner. Pharmacare 1-800-663-7100 www.servicecanada.gc.ca Ministry of Health PO Box 9655 Stn Prov Govt Victoria, BC V8W 9P2 Credit Counselling Pharmacare is the program that provides assistance Credit Counselling for prescription drug costs. Call for information Society 1-888-527-8999 and eligibility. A non-profit service providing help with managing www.hibc.gov.bc.ca money better, solving debt problems, and using credit responsibly. Pharmacare 811 www.nomoredebts.org BC Palliative Care Drug Plan Supports individuals of any age who have reached the end stage of a life-threatening illness and who Disability Tax Credit wish to receive palliative care at home. Eligible patients receive 100% coverage of eligible costs of Disability Alliance prescription drugs and selected over-the-counter BC Society 1-800-663-1278 drugs needed for care and treatment at home. A provincial and cross-disability organization www.hibc.gov.bc.ca that supports people with all disabilities to live with dignity, independence, and as equal and full participants in society. Produces a Help Sheet to help you determine eligibility to receive a credit. TIP! www.disabilityalliancebc.org If you are eligible for the disability tax credit you can have the form completed through your physician for a fee, and then submit the form with your taxes.
15 Housing Benefits & Home Adaptations for Independence Program Subsidies (HAFI) 1-800-257-7756 HAFI helps low-income BC seniors and people BC Home Owner’s with disabilities finance home modifications for Grant 1-888-355-2700 accessible, safe and independent living. If you are a permanent resident in BC, a Canadian www.bchousing.org/HAFI citizen or landed immigrant, and own and occupy your residence, you may be eligible for the Provincial Home Owner Grant. The grant reduces Shelter Aid for Elderly Renters the amount of property taxes you have to pay. To Program (SAFER) 1-800-257-7756 apply for the Home Owner Grant, complete the BC Housing application form on the back of the property tax 101 - 4555 Kingsway notice, which is sent to you in May of each year. Burnaby, BC V5H 4V8 www.sbr.gov.bc.ca/hog Low-income seniors may be eligible to receive cash assistance towards their monthly rent payment through the SAFER program if they meet all of Deferment of Property Taxes the following conditions: age 60 years or older, Ministry of Finance 250-356-8121 lived in BC for the full 12 months preceding their Ministry of Finance & Corporate Relations application, applicants and spouses (with whom Homeowners aged 55 years and over may defer they are living) meet the citizenship requirements, the payment of annual property taxes on their pay more than 30% of gross (before tax) monthly principal residence. The program is also available to household income towards the rent of their home, homeowners of any age who are widowed spouses, including the cost of pad rental for manufactured or who meet the definition of a person with home that they own and occupy. disabilities, in the Disability Benefits Program Act. www.bchousing.org Energy Conservation Assistance Program BC Hydro Income Tax Preparation and Fortis BC 1-855-560-3227 Services Homeowners and renters that are living in a detached home, townhome, duplex or mobile home Volunteer services in your area help a low-income and meet the income qualification are eligible for senior prepare their taxes. Find them at the Canada a free home energy assessment and energy-saving Revenue Agency website at: www.canada.ca/en/ products installed throughout their home. Some revenue-agency/campaigns/free-tax-help.html homes may also qualify for an ENERGY STAR® If you do not have access to the internet you refrigerator, insulation in their walls, attic, and/or can call the Office of the Seniors Advocate of crawlspace, or a high-efficiency gas furnace. BC at 1-877-952-3181 and they will look up the www.bchydro.com/ecap information for you.
16 Provincial Programs Allowance for the Survivor may be available for the spouse of someone receiving OAS and GIS. Senior’s Supplement You must be between 60 and 65 years of age and Program 1-866-866-0800 meet residence requirements. You may receive an The Senior’s Supplement is a monthly payment Allowance for the Survivor until you reach age 65 provided by the Province of BC through the depending on your income. Employment and Assistance Act. It ensures a Canada Pension Plan (CPP) provides retirement conditionally guaranteed income level for BC pension and other benefits for those people residents receiving federal Old Age Security who have contributed to the Plan through paid and Guaranteed Income Supplement or federal employment in Canada. The amount of CPP allowances. If the income level of an eligible benefit is determined by the contribution you senior’s total income falls below the level made during the time you were employed. Canada guaranteed by the Province, the supplement is Pension Plan retirement benefits may begin as provided to make up the difference. It is paid early as age 60. Applications for Canada Pension automatically to those who are eligible - seniors Plan benefits are available from any Service do not need to apply. Canada office. www2.gov.bc.ca Guaranteed Income Supplement (GIS) may be Federal Programs available to you depending on your income and your marital status. To receive GIS, you must Service Canada 1-800-277-9914 apply by providing an application, which can be PO Box 1177 TTY 1-800-255-4786 obtained from Service Canada. GIS is based on Victoria, BC V8W 2V2 your annual income, or the combined income of Service Canada is responsible for administering you and your spouse. the federal benefits listed in the next column. Call Old Age Security Pension (OAS) is a federally- the number above to book an appointment. funded basic monthly pension that is paid to you www.servicecanada.gc.ca if you have reached the age of 65, if you are a Canadian citizen or a legal resident of Canada and if you meet the residence requirements. To receive TIP! OAS, you should apply at least six months before Provincial Representatives will send anniversary your 65th birthday or the date of your eligibility. (25 years and up) and birthday (age 75 and up) greetings. Contact the Ministry, Protocol and Events Branch by phone 250-387-1616 or www.protocolapplications.gov.bc.ca/CMSForm
17 Royal Jubilee Hospital 250-370-8000 1900 Fort Street Victoria, BC V8R 1J8
Saanich Peninsula Hospital 250-544-7676 2166 Mt. Newton Cross Road A listing of public and private agencies providing Saanichton, BC V8M 2B2 health care and health education. Victoria General Hospital 250-727-4212 Aboriginal Health 1 Hospital Way Services Victoria, BC V8Z 6R5
Island Health (South) Clinics – Specialized Aboriginal Health 250-370-8914 Services include Aboriginal Liaison Nurse, Mary Pack Arthritis Program Diabetes Nurse Educator, and a Community Victoria Arthritis Centre 250-598-2277 Nutritionist. 2680 Richmond Road www.islandhealth.ca Victoria, BC V8R 4S9 Provides services to people with inflammatory arthritis, systemic autoimmune rheumatic disease, Saanich First Nations Adult Care Society 250-544-1627 and complex osteoarthritis. Treatment available with referral from a doctor. Services include Offers home care nursing and home support physical therapy, occupational therapy, nursing, services for First Nations on the Saanich Peninsula. social work counselling, and specialised medical Phone for an intake assessment. clinics. Education classes are offered on a variety Victoria Native Friendship of arthritis related topics. Education classes are Centre 250-384-3211 free and do not require a referral. 231 Regina Avenue www.mpap.vch.ca Victoria, BC V8Z 1J6 Services include Mental Health Liaison, Outreach STI Clinic 250-388-2220 workers and a Health Clinic. 1947 Cook Street www.vnfc.ca Victoria, BC V8T 3P7 Confidential free clinic for counselling and sexually transmitted infections testing. By appointment Acute Care Hospitals only. Island Health (South) www.islandsexualhealth.org
Lady Minto Hospital 250-538-4840 135 Crofton Road Salt Spring Island, BC V8K 1T1
18 Community-Based Home Support Services Individuals with home-based needs for personal Health Services care such as bathing, dressing, toileting, and Island Health (South) medication administration may be eligible for Community Access 250-388-2273 subsidized home support. Line 1-888-533-2273 Community Health Services Program provides Nutrition community-based health services intended to Provides a continuum of clinical nutritional support persons with acute or chronic illnesses services for homebound persons in order to or physical disabilities to remain at home as maintain optimum client health. independently as possible. Services are offered by Rehabilitation interdisciplinary Health Teams which consist of Services include physiotherapy and occupational the following services: therapy, assessment, perceptual and cognitive Case Management testing, treatment, consultation, and education. Services include assessment, consultations, Recreation therapy services are provided referrals, and monitoring. Case Managers, in individually and in group settings. the community and hospitals, coordinate a Social Work variety of services to assist people to live at Support of community health services clients, home independently and safely. These include their families, caregivers and/or friends to resolve, subsidized home support service, caregiver relief prevent or lessen the impact of psychological, (Respite) available in facility or home, and adult spiritual, physical, and mental health related day programs. Facility placement and admission to issues. Social workers are also delegated to Assisted Living are also arranged when required. respond to issues of neglect and abuse. Community Nursing Services include assessment, treatment, teaching health promotion, coordination of services, remote TIP! health monitoring services and end of life care in For information on medical cannabis go to collaboration with the Victoria Hospice Program. www.healthlinkbc.ca/health-feature/cannabis or phone HealthLinkBC at 811. Remote health monitoring service is a free service Phone Seniors Serving Seniors at 250-413-3211 to support people living with chronic disease: for information on a government dispensary in heart failure, diabetes, and COPD. We help your area. manage health from the comfort of their home and provide education and self-management support to eligible clients, families, and caregivers. The monitoring program is approximately 12 weeks. By participating in this service, clients will improve their knowledge of chronic disease and ability to manage their own health. Discuss this program with your Physician or contact Island Health (South) Community Health Services, Community Access Line above to ask about eligibility.
19 Community-Based Health Funeral Planning Services Teams BC Funeral Association 250-592-3213 Downtown/Vic West...... 250-388-2396 211-2187 Oak Bay Avenue 1-800-665-3899 Victoria, BC V8R 1G1 Esquimalt/Westshore/ The BCFA assists the funeral profession attain Sooke...... 250-519-3492 the highest possible standards of ethics, service Gordon Head/ Oak Bay...... 250-519-6945 and proficiency. Provides a province wide toll- James Bay/Oaklands...... 250-388-2395 free line for information and referral. A major source of information for the public on death and Outer Gulf Islands...... 250-539-3099 bereavement. Peninsula...... 250-544-2500 www.bcfunerals.com Saanich...... 250-519-5200 Memorial Society of BC 1-888-816-5902 Salt Spring Island...... 250-538-4820 205-640 West Broadway, Vancouver, BC V5Z 1G4 Dental Care Formed in 1956 to provide education and information regarding the planning of funeral BC Dental Association 1-888-396-9888 services and to assist in preparing well in advance Assists seniors in finding dentists in their area. for end of life as it pertains to funeral / cremation Some will offer seniors discount. plans. Membership gives you both peace of mind www.bcdental.org and the assurance that your final wishes will be fulfilled. Importantly, membership helps reduce Camosun College Dental Clinic stress for your family at their time of need. Booking line 250-370-3184 www.memorialsocietybc.org 3100 Foul Bay Road Victoria, BC V8P 5J2 Provides oral health checkup, treatments that Health Education protect tooth enamel from decay, and preventing and treating gum disease. New clients are taken in Self-Management from September to March. Continuing care clients British Columbia 1-866-902-3767 whom have been seen previously for care are University of Victoria’s Institute on Aging & seen until April. Dental hygiene students provide Lifelong Health offers 4 free Self-Management personalized treatment at a cost of $60. programs: Health Coach Program, Tool Kit www.camosun.ca/smile for Active Living (self-directed), Tool Kit + Telephone Call (small group conference to replace face-to-face workshops) & Better Choices, Better TIP! Health (online self-paced program) and includes See advertisement for Earth’s Options on course textbook, CDS, summary booklet and page 59. training manual. Learn to LOVE your life again while managing your chronic conditions and pain! www.selfmanagementbc.ca See advertisement on page 58.
20 Yakimovich Wellness 250-370-5641 Medical Information Centre Press 2 Offers a variety of free health education programs Services open to adults who want to learn about health, Doctors of BC Society 1-800-665-2262 wellness and community resources. Sessions will Mailing Address be offered online, program schedule will be posted 115-1665 W. Broadway on the website and registration will be required. Vancouver, BC V6J 5A4 With programs being offered online this means A voluntary association of 14,000 physicians, that the sessions are available to people anywhere residents and medical students in British Columbia. on the island and be seen from the comforts of Promotes a social, economic, and political climate your own home. There will be limited in-person in which members can provide the citizens of BC sessions, registrations, and attendance. with the highest standard of health care, while www.islandhealth.ca/our-locations/ achieving maximum professional satisfaction and seniors-locations/yakimovich-wellness- fair economic reward. A Virtual Care Guide for centre Patients is at www.doctorsofbc.ca/news/virtual- care-guides-patients. Hospice www.doctorsofbc.ca
Hospice provides end-of-life care focused on Victoria Medical symptom management and comfort care. For Society 250-598-6021 a referral for Hospice care call the Community Eric Martin Pavilion Access Line at 250-388-2273 or 1-888-533-2273. 190-2334 Trent Street Victoria, BC V8R 4Z3 Salt Spring Island Provides information for physicians in the Hospice Society...... 250-537-2770 Greater Victoria and surrounding areas. Listing of www.saltspringhospice.org physicians who are accepting new patients - when Sooke Hospice Society...... 250-642-4345 available. The website provides a listing of walk- www.sookehospice.com in clinics and maps to show you how to get there. www.victoriamedicalsociety.org Victoria Hospice...... 250-370-8868 www.victoriahospice.org Medical Assistance TIP! Phone Seniors Serving Seniors at 250-413-3211 in Dying or go to www.bcphysio.org for information about home-based physio-therapy. MAiD 250-727-4382 Medical Assistance in Dying is a process whereby a doctor or nurse practitioner helps a patient who wants to voluntarily, intentionally end their suffering. This procedure is only available to eligible patients. www.islandhealth.ca/maid
21 Mental Health Respite Care
Geriatric Speciality Services Mental Respite Care program serves those 55 and over Health and Substance Use who are medically stable. The Piercy Respite Island Health provides outreach services, Hotel offers spacious, private rooms for 24-hour assessment, and treatment for seniors with respite. Care receivers can reside at the hotel for complex mental health issues (including dementia) 1 to 35 days, while their family caregivers plan a and/or addiction issues. The team is also involved scheduled break from caregiving responsibilities. in investigations of abuse and neglect. For further An Island Health (South) community health information and to determine eligibility call assessment is necessary to determine eligibility. Seniors Health Intake at 250-388-2273. For more information on how to access these programs please contact: Public Health Units www.islandhealth.ca Island Health (South) Island Health (South) 250-388-2273 Community Access Line 1-888-533-2273 Flu Vaccine 250-544-7676 ext. 27545 Each Fall, flu vaccine is provided free of charge to Urgent and Primary Care anyone 65 years of age and older. Clinics begin in Centres mid-October. All Flu Clinics are drop-in. For Flu Clinic Schedules phone Health Link BC at 811 or A UPCC provides team-based care for non- visit the website. See phone numbers for Public emergency health concerns. Offers same-day Health Clinics below: care for concerns such as minor injuries, sprains Esquimalt...... 250-519-5311 and strains, infections, less serious child illness 530 Fraser Street and injury, high fever, asthma attacks, and cuts, Peninsula...... 250-544-2400 wounds, or skin conditions. Patients who require 2170 Mt. Newton X Road medical attention within 12 - 24 hours but are not emergent. Physician referral, self-scheduled Saanich...... 250-519-5100 appointments and walk-in accepted. For life- 3995 Quadra Street threatening illnesses or injuries call 9-1-1 or go Salt Spring Island...... 250-538-4880 to the emergency department to be assessed and 1-137 Crofton Road treated immediately. Sooke...... 250-519-3487 www.islandhealth.ca 104-6672 Wadams Way James Bay...... 250-519-3770 Victoria...... 250-388-2200 547 Michigan Street 1947 Cook Street Victoria, BC V8V 1S5 Westshore...... 250-519-3490 Westshore...... 250-519-6919 345 Wale Road 582 Goldstream Avenue Victoria, BC V9W 2W7
22 Companion Services
Companion Services...... 250-477-7755 www.companionservices.ca See advertisement on page 61.
Gracious Companionship Care...... 250-937-1332 www.graciouscompanionshipcare.com
Agencies providing services to assist people to live Home Support Services independently in their homes. Live In – Private Pay International Nannies & Homecare...... 1-800-820-8308 Better at Home www.internationalnannies.com The Better at Home program is funded by the Surework Solutions...... 250-361-2028 Government of British Columbia and managed www.sureworksolutions.com by the United Way of the Lower Mainland. It See advertisement on page 66. offers non-medical services to seniors such as light housekeeping, transportation, and friendly Home Support Services – visiting. Some services may be free, or fees may be subsidized according to the senior’s income. Private Pay Contact your local program to learn what services Allman Home Care are available in your area. Services Inc...... 250-642-3411 Western Communities and Sooke only. Esquimalt...... 250-385-2635 ext. 201 www.allmanhomecare.com Galiano Island...... 250-539-0970 Bayshore Home Health Langford, Colwood...... 778-677-3540 Sidney...... 778-749-0014 Victoria...... 250-370-2253 Metchosin...... 250-478-5150 www.bayshore.ca See advertisement on page 63. Pender Island...... 250-629-3346 Care and Company Ltd...... 250-382-2328 Saanich...... 250-595-8008 www.seniorcarevictoria.ca Saanich Peninsula...... 250-656-5537 See advertisement on page 61. ComForCare Salt Spring Island...... 250-537-4607 Home Care...... 778-265-3393 www.comforcare.ca Saturna Island...... 250-539-0811
Victoria & Oak Bay...... 250-388-7844 Comfort Keepers ...... ext. 334 Victoria...... 778-265-5999 www.victoria.comfortkeepers.ca
23 Community Plus The SeniorCare Group Care Ltd...... 250-658-6508 Oak Bay SeniorCare...... 250-589-0010 www.co-care.ca www.oakbayseniorcare.ca Harmony Health Sidney SeniorCare...... 250-589-0010 Care Ltd...... 250-475-2772 www. sidneyseniorcare.ca www.harmonyhealthcare.ca Victoria SeniorCare...... 250-589-0010 Helping Hands www.victoriaseniorcare.ca Home Support...... 250-881-0118 See advertisement on page 59. www.helpinghandspss.ca See advertisement on page 61. Van Isle Home Care...... 250-519-2984 www.vanislehomecare.ca Home Care Assistance See advertisement on page 65. Victoria...... 250-592-4881 www.homecareassistance.com We Care Home Health Services see Pacific Coast Health Services...... 250-389-0202 Home Instead www.pacificcoasthealthservices.ca Senior Care...... 250-382-6565 See advertisement on inside back cover. www.homeinstead.com See advertisement on page 57. Medication Administration Luxcare Senior Care...... 250-590-1689 Program (MAP) www.luxcarelifestyle.com See advertisement on page 62. Cridge Family Pharmacy 250-686-7104 641 Fort Street Pacific Coast Health Services...... 250-389-0202 Victoria, BC V8W 1G2 www.pacificcoasthealthservices.ca Nurses provide in-home support for medication See advertisement on inside back cover. administration which includes: insulin, blood glucose monitoring, transdermal patches, oral Qualicare South Island...... 250-220-0189 medication administration, and injections. We www.qualicare.com provide our patients a medication dispensing RJ Angels Care Ltd...... 250-479-7479 machine (Spencer) which dispenses the correct www.rj-angels.com medication throughout the day. Caregivers can also track medication adherence in real-time SE Health...... 250-385-0444 through a cell phone application. Both programs www.sehc.com are covered by the provincial drug insurance See advertisement on page 67. program and private third-party insurance which may be subject to income-based deductibles. Serenity Home Care Ltd...... 250-590-8098 www.cridgepharmacy.com www.serenityhomecare.ca
Super Services for Seniors...... 250-592-0029 www.superservicesforseniors.com See advertisement on page 56 and 57.
24 Mobile Foot Care Casalinga Food Services 1-855-768-1994 South Island Nursing Footcare Home delivered meals, heat and serve. Special Associates (SINFA) 250-413-3128 orders from $5.00. Free delivery for orders over SINFA is a group of RNs and LPNs with post $40.00. Delivery to Victoria once a month. VAC graduate training in foot care, who each manage Health ID Cards accepted. a private practice. Together, members maintain a www.casalinga.ca web site and phone line to provide the public with easy access to a foot care nurse. A SINFA nurse Chef on the Run provides non-invasive foot care during a friendly Sidney 250-655-3141 visit to your home. Members serve all areas of 9781b Second Street greater Victoria and Malahat. Nursing foot care is Sidney, BC V8L 4P8 a recognized medical expense by Veterans Affairs Dinners delivered to your home or pick up. Menu and Revenue Canada. For more information, visit changes weekly. Small delivery charge. our web site or leave a phone message and a nurse www.chefontherun.net in your area will return your call. This is a private pay service. Meals on Wheels www.sinfa.ca Pender Island 250-629-3346 Meals on Wheels delivers a hot meal on Monday, Wednesday, and Friday. Additional meals can be Prepared Meals Delivery ordered. Costs vary up to $10 per meal. Coordinated Meals Program www.penderislandhealth.ca Beacon Community Services 250-656-5537 Meals on Wheels 250-537-5561 Three meals each week are home delivered by Salt Spring Island ext. 223 volunteers, hot and/or freezer-to-table meals. Meals on Wheels delivers a hot meal between Sliding scale based on income with free delivery. 12 noon and 2 p.m. $6.25 per meal. Monday to Beacon Community Services, in partnership with Friday except on statutory holidays. the United Way of Greater Victoria and multiple www.greenwoodseldercare.org agencies throughout the CRD, is happy to offer this new program for seniors. Shopping & Grocery www.beaconcs.ca Delivery by Phone
Better Meals 1-888-838-1888 Beacon Community Home delivered freezer-to-table meals. 3 course Services 250-656-5537 dinner for $7.50. Also available diabetic, bland A shopping and home delivery service is offered to low sodium and pureed diet menus. Free weekly Saanich Peninsula Residents. Dedicated volunteers delivery with minimum order of $30. Better call weekly to take orders, volunteers shop then Meals is a registered service provider of Veterans deliver groceries directly to your home while Independent Program. practicing physical distancing and contactless www.bettermeals.ca delivery protocols. Seniors pays for their groceries, but shopping and delivery services are free. www.beaconcs.ca
25 Sendial 250-544-1234 press #2 Volunteers Who A shopping and home delivery service is offered by Thrifty Foods and dedicated volunteers. A Assist People to volunteer calls weekly to take your order. The Live Independently next business day, a volunteer shops your order. Thrifty Foods then sends it out for delivery in a Volunteer services may include: rides to medical refrigerated truck. A $5 fee is charged for this appointments or social activities, income tax service. returns, odd jobs, gardening, good day/reassurance www.thriftyfoods.com/sendial phone calls, visiting, shopping, walking, dog walking, legal/financial information, filling out forms, reading and correspondence. Student Employment
Services CAPITAL REGION
Beacon Community Services Youth Beacon Community Services Employment Program 250-656-5537 (Saanich Peninsula)...... 250-656-5537 High school students between the ages of 14 to 18 www.beaconcs.ca help with yard and garden maintenance, pet care, household painting, indoor cleaning, moving, or Capital City Volunteers packing and odd jobs at a reasonable cost. The (Victoria)...... 250-388-7844 program is monitored by BCS and serves residents www.capitalcityvolunteers.org of the Saanich Peninsula. www.beaconcs.ca James Bay Community Project...... 250-388-7844 www.jbcp.bc.ca University of Victoria Casual Job Board 250-721-8421 Oak Bay Student Employment Centre offers help with Volunteer Services...... 250-595-1034 computer assistance, yard work, cleaning, www.oakbayvolunteers.bc.ca shopping, social activities, gardening, household maintenance, pet care and odd jobs. Minimum Saanich Volunteer Services...... 250-595-8008 wage per hour and minimum 2-hour visit. www.saanichvolunteers.org www.learninginmotion.uvic.ca GULF ISLANDS
Mayne Island TIP! Assisted Living Society...... 250-539-2530 Local grocery stores may offer phone order www.mials.org shopping and delivery services in your area. Check with the store in your neighborhood. Pender Island Community Support...... 250-629-3346 www.penderislandhealth.ca
Salt Spring Community Services...... 250-537-4607 www.saltspringcommunityservices.ca
26 Independent Living and Assisted Living Residences With Support Services – Private Pay Independent Living Sites offer private suites ranging from studios, one bedroom, one bedroom Listings of retirement housing options on Vancouver plus den and two-bedroom type apartments. Most Island and the Lower Mainland are available come equipped with small kitchenettes. In addition in INSPIRED 55+ Lifestyle Magazine’s February to the suite rental, rents include hospitality and August editions. Pick up a copy at their services and communal amenity spaces. These office or view it online at www.seniorlivingmag. services may include all or some meals daily, com/housingdirectory. For more information, weekly housekeeping, linen service, recreation phone INSPIRED 55+ Lifestyle Magazine at programs, emergency response and security. Most 250-479-4705. are on a month to month rental basis. Sites with Assisted Living units must be registered with the Registrar of Assisted Living and offer all of the Abbeyfield Houses above services plus some personal care assistance with such things as bathing, dressing, medication Provides individual rooms that are self furnished. administration, etc. Houses also include a communal lounge, sunroom, www.healthservices.gov.bc.ca/assisted/ kitchen, dining room, and bathrooms. Seniors live index.html independently. Meals are prepared and served by the house parent. Rent is subsidized according to income. Abbeyfield Houses are listed below. Alexander Mackie Lodge 250-478-4888 www.abbeyfield.ca 753 Station Avenue Langford, BC V9B 2S1 Independent Suites Only. St. Andrew’s House 250-655-3536 www.alexandermackielodge.ca 10017 Fifth Street Sidney, BC V8L 1N8 Amica at Beechwood St. Peter’s House 250-479-6140 Village 250-655-0849 1133-A Reynolds Road 2315 Mills Road Victoria, BC V8P 2K5 Sidney, BC V8L 5W6 Independent and Assisted Living Suites. www.amica.ca Tip! See advertisement on page 68. For Low Cost Housing Options ● Register with BC Housing 250-475-7550 Amica at Douglas House 250-383-6258 ● Apply for SAFER (Shelter Aid for Elderly 50 Douglas Street Renters) 1-800-257-7756 Victoria, BC V8V 2N8 Independent and Assisted Living Suites. www.amica.ca See advertisement on page 68.
27 Amica at the Gorge 250-220-8000 Carlton House 250-595-1914 994 Gorge Road West 2080 Oak Bay Avenue Victoria, BC V9A 1P2 Victoria, BC V8R 6W2 Independent and Assisted Living Suites. Independent Suites Only. www.amica.ca www.carltonhouse.ca See advertisement on page 68. Cedars 250-477-4850 Amica at Somerset House 250-380-9121 3710 Cedar Hill Road 540 Dallas Road Victoria, BC V8P 5V5 Victoria, BC V8V 4X9 Independent and Assisted Living Suites. Independent and Assisted Living Suites. www.dawsonheights.ca www.amica.ca See advertisement on page 68. Cherish at Central Park 250-478-4431 917 Avrill Road Ayre Manor Victoria, BC V9B 0T2 Lodge & Cottages 250-642-1750 Independent Suites Only. 6764 Ayre Road www.cherishliving.ca Sooke, BC V9Z 1K1 Assisted Living Suites. Cridge Village Senior www.ayremanor.ca Centre 250-384-8058 1307 Hillside Avenue Berwick House 250-721-4062 Victoria, BC V8T 0A2 4062 Shelbourne Street Independent and Assisted Living Suites. Victoria, BC V8N 3E6 www.cridge.org Independent and Assisted Living Suites. www.berwickretirement.com Garth Homer Society 250-475-2270 See advertisement on page 56. 507 Government Street Victoria, BC V8V 2L6 Berwick Royal Oak 250-386-4680 Independent Living Suites Only. 4680 Elk Lake Drive www.garthhomersociety.org Victoria, BC V8Z 5M1 Independent and Assisted Living Suites. Glenshiel 250-383-4164 www.berwickretirement.com 606 Douglas Street See advertisement on page 56. Victoria, BC V8V 2P8 Independent Suites Only. Camelot 250-384-3336 www.theglenshiel.bc.ca 455 Kingston Street See advertisement on page 58. Victoria, BC V8V 1V8 Independent Suites Only. www.novapacific.ca
28 Legion Manor 250-652-3261 Ross Place Retirement 7601 East Saanich Road Residence 250-381-8666 Saanichton, BC V8M 0A4 2638 Ross Lane Independent and Assisted Living Suites. Victoria, BC V8T 5M4 www.legionmanorvictoria.ca Independent and Assisted Living Suites. See advertisement on page 58. www.rossplace.ca
Minton House 250-380-4977 St. Francis Manor 250-382-7999 1070 Southgate Street 1128 Dallas Road Victoria, BC V8V 2Z2 Victoria, BC V8V 1B9 Independent Suites Only. Independent Suites Only. Must Purchase a Condominium Unit. www.saintfrancismanor.com www.mintonhouse.ca Shannon Oaks 250-595-6257 Parkwood Place 250-598-1565 2000 Goldsmith Street 3051 Shelbourne Street Victoria, BC V8R 0A2 Victoria, BC V8R 6T2 Independent Suites Only. Independent Suites Only. www.shannonoaks.com www.reveraliving.com See advertisement on page 66. SHOAL Centre Independent Living 250-654-0536 Renaissance Retirement 10030 Resthaven Drive Residence 250-386-1188 Sidney, BC V8L 3G4 1188 Esquimalt Road Independent Suites Only. Victoria, BC V9A 3N9 www.shoalcentreindependentliving.ca Independent Suites Only. www.renaissancevictoria.com Tapestry Victoria See advertisement on page 60. Harbour 250-999-1631 777 Belleville Street Rose Bank Gardens 250-472-0677 Victoria, BC V8V 4T9 1485 Garnet Road Independent Suites Only. Victoria, BC V8P 5T5 www.tapestryvictoria.com Independent Suites Only. See advertisement on page 60. Must Purchase a Condominium Unit. The Kensington 250-477-1232 Rose Manor 250-383-0414 3965 Shelbourne Street 857 Rupert Terrace Victoria, BC V8N 6J4 Victoria, BC V8V 3E5 Independent Suites Only. Independent Suites Only. www.reveraliving.com www.rosemanor.ca See advertisement on page 66.
29 Trillium Highgate Lodge 250-472-0077 Licensed Long-Term Care 1538 Cedar Hill X Road Victoria, BC V8P 2P1 Homes Private Pay Independent and Assisted Living Suites. Licensed care provides seniors with meals, www.trilliumcommunities.com housekeeping, personal laundry, assistance with activities of daily living, medication administering Trillium Norgarden 250-656-8822 and medical assistance under the supervision of 2300 Henry Avenue professional care staff. Most rooms are private Sidney, BC V8L 3G4 studios or shared accommodations. Private Independent Suites Only. operators will conduct their own assessment of www.trilliumcommunities.com those needing their care services. There is no assessment required by an Island Health (South) Trillium Peninsula 250-656-8827 Case Manager to access these locations. There 2290 Henry Avenue is no government subsidy available for these Sidney, BC V8L 2B2 locations, resident pays all costs. Independent and Assisted Living Suites. www.trilliumcommunities.com Amica at Douglas House 250-383-6258 50 Douglas Street Trillium West Shore Victoria, BC V8V 2N8 Lodge 250-478-7527 www.amica.ca 1828 Island Highway See advertisement on page 68. Colwood, BC V9B 1J2 Independent Suites Only. Amica at the Gorge 250-220-8000 www.trilliumcommunities.com 994 Gorge Road West Victoria, BC V9A 1P2 Victorian 250-477-1912 Specializing in Memory Care. 1773 Feltham Road www.amica.ca Victoria, BC V8N 6E8 See advertisement on page 68. Independent Suites Only. www.victorianretirement.ca Berwick House 250-721-4062 4062 Shelbourne Street Victorian at McKenzie 250-381-9496 Victoria, BC V8N 3E6 4000 Douglas Street www.berwickretirement.com Victoria, BC V8X 5K5 See advertisement on page 56. Independent Suites Only. www.victorianatmckenzie.ca Berwick Royal Oak 250-386-4680 4680 Elk Lake Drive Wellesley 250-383-9099 Victoria, BC V8Z 5M1 2800 Blanshard Street www.berwickretirement.com Victoria, BC V8T 5B5 See advertisement on page 56. Independent and Assisted Living Suites. www.retirementconcepts.com See advertisement on page 62.
30 Glenwarren Lodge 250-383-2323 Trillium Clover 1230 Balmoral Road Point Care 250-590-7885 Victoria, BC V8T 1B3 90 Linden Avenue www.reveraliving.com Victoria, BC V8V 4C8 www.trilliumcommunities.com Island View Place 250-652-0891 7013 East Saanich Road Trillium Craigdarroch Victoria, BC V8M 1Y3 Care Home 250-595-3813 1048 Craigdarroch Road Kiwanis Pavilion 250-598-2022 Victoria, BC V8S 2A4 3034 Cedar Hill Road www.trilliumcommunities.com Victoria, BC V8T 3J3 Specializing in Dementia Care. Trillium Douglas Care 250-383-9011 www.kiwanispavilion.ca 657 Niagara Street Victoria, BC V8V 1J1 Parkwood Court 250-598-1575 Specializing in Dementia Care. 3000 Shelbourne Street www.trilliumcommunities.com Victoria, BC V8R 4M8 www.reveraliving.com Trillium Hart House 250-598-3542 See advertisement on page 66. 1961 Fairfield Road Victoria, BC V8S 1H5 Selkirk Place 250-940-1028 www.trilliumcommunities.com 385 Waterfront Crescent Victoria, BC V8T 5K7 Trillium www.selkirkplace.ca St. Charles Manor 250-595-4255 1006 St. Charles Street Sidney All Care 778-351-2505 Victoria, BC V8S 3P6 2269 Mills Road www.trilliumcommunities.com Sidney, BC V8L 2C3 www.allcarecanada.ca
TIP! For Respite Care Private Pay Sunrise Senior Living 250-383-1366 Many residences offer short term stay with all- 920 Humboldt Street inclusive amenities. Ideal for seniors with medi- Victoria, BC V8V 4W7 cal needs, such as post-surgery, post-illness, Specializing in Memory Care and caregiver vacation. www.sunrisevictoria.com See advertisement on page 64.
31 BC Government BC Government and Subsidized Assisted Non-Profit Subsidized Living and Independent Housing Long-Term Care for 60+ Seniors or Assisted Living and Long-Term Care are policies Disabled Adults 55+ set by the BC Ministry of Health. BC Government and the following non-profit societies offer low-cost housing for seniors aged Island Health (South) 60+ and/or disabled adults aged 55+. Affordable Community Access Line 250-388-2273 housing is intended for low income households. If www.islandhealth.ca 1-888-533-2273 you are offered subsidized housing, you will pay 25 or 30 percent of your gross income subject to Assisted Living is a type of care setting available minimum rents. This is reviewed annually. through Community Health Services, Island Health, and throughout BC. Seniors of low to moderate BC Housing Management income who require significant assistance with Commission BCHMC 250-475-7550 personal care and medication administration may 301-3440 Douglas Street be eligible for a subsidy calculated at 70% after Victoria, BC V8Z 3L5 tax income. Adults with disabilities may be under age 55. Long-Term Care services provide a protective, www.bchousing.org supervised environment and assistance with the activities of daily living for clients who can no Bethany Court longer reside at home due to their need for 24- Housing Society 250-389-6227 hour professional care. Island Health manages 826 North Park Street a range of long-term care services throughout Victoria, BC V8W 3B4 Vancouver Island. Calls can be made to the Capital Region Housing telephone number listed above. If clients meet Corporation 250-388-6422 the eligibility criteria set out by the Ministry of 631 Fisgard Street Health Services, an assessment can be offered. Victoria, BC V8W 1R7 Access to Long Term Care services is based on Adults with disabilities may be under age 55. a Case Managers assessment of need, risk, and www.crd.bc.ca urgency for facility care. The assessment includes a determination that the client needs 24-hour Dawson Heights supervision and professional care, and that the Housing Ltd. 250-477-4850 client’s care needs cannot be met within available 3710 Cedar Hill Road community resources. Victoria, BC V8P 5V5 www.dawsonheights.ca
Elgin Gardens Baptist Housing Society 250-592-2231 1787 Elgin Road Victoria, BC V8R 5L7 www.baptisthousing.org 32 Gorge View Society 250-360-1977 Oak Bay Kiwanis Co-operative 11 Chown Place 1430 Newport Avenue Victoria, BC V9A 1H5 Victoria, BC V8S 5E9 www.gorgeviewsociety.ca Apply by mail to Membership Committee.
Governing Council St. John’s Court Society 250-385-9934 of the Salvation Army 250-383-5821 207-1613 Quadra Street 211-554 Garrett Place Victoria, BC V8W 2L5 Esquimalt, BC V9A 7J6 Western Community Seniors Greater Victoria Low-Cost Housing 250-474-6133 Housing Society 250-384-3434 741 Station Avenue 2326 Government Street Langford, BC V9B 2S1 Victoria, BC V8T 5G5 Apply to BC Housing. www.greatervichousing.org Relocation, Downsizing and Declutter Services Gulf Islands Pioneer Village The following agencies offer fee-based services. 103 Bonnet Avenue These services may include moving, downsizing, Saltspring Island, BC V8K 2K8 decluttering, space planning, packing, unpacking, Apply by mail. dispersal of unwanted items, setup, and cleanup.
Kiwanis Village Society 250-595-0331 Act Together Moving...... 778-351-3888 1419 Mallek Crescent www.acttogethermoving.com Victoria, BC V8T 2R3 www.kiwanisvictoria.ca Changing Places...... 250-721-4490 www.changingplaces.ca Marion Village Society 250-592-2231 See advertisement on page 61. 1968 Bee Street Different Path Services...... 250-891-5969 Victoria, BC V8R 6P6 www.differentpathservices.com www.baptisthousing.org Dream Downsizing...... 250-634-3207 Mount Douglas www.dreamdownsizing.com Seniors Housing Society 250-721-1818 22-1550 Arrow Road Home Again...... 250-984-4044 Victoria, BC V8N 1C6 www.seniorshomeagain.ca www.mdshs.net Relocating Made Easy...... 250-361-6106
North Park Manor The Happy Nest...... 778-676-4663 Society 250-383-7611 www.thehappynest.ca 875 North Park Street Victoria, BC V8W 3B8
33 Consumer Protection
Better Business Bureau 250-386-6348 220-1175 Cook Street Victoria, BC V8V 4A1 Provides a communication link between businesses and consumers. www.bbb.org/vancouver-island Federal/Provincial/Territorial Ministers Responsible for Seniors Forum was established to discuss new Consumer and emerging issues related to seniors. For Protection BC 1-888-564-9963 comprehensive information on what every older PO Box 9244 Canadian should know about future planning go Victoria, BC V8W 9J2 to: www.seniors.gc.ca/eng/working/fptf/index. Consumer Protection BC is the regulator of a html variety of sectors and specific types of consumer transactions in British Columbia. The purpose of the organization is to license and inspect regulated Advance Care Planning businesses, respond to consumer inquiries, investigate alleged violations of consumer The Ministry of Health has developed an Advance protection laws, and educate consumers and Care Planning Guide called “My Voice” that businesses about their rights and responsibilities. provides information and the forms to allow www.consumerprotectionbc.ca a person to express his/her wishes for future health care treatment. The Advance Directive is Phone-Busters 1-888-495-8501 the written instructions for health care, and the Provides a central source for complaints against Representation Agreement appoints the person telemarketing fraud in Canada. Phone the number you choose to act on your behalf. “My Voice – above to report your complaint. Expressing my wishes for future health care www.phonebusters.com treatment” is available at: www.gov.bc.ca/advancecare Vehicle Sales Authority 1-877-294-9889 Nidus Personal Planning Resource BC’s vehicle sales regulator. The VSA oversees Centre & Registry 604-408-7414 retail sales of personal-use motor vehicles by 1440 West 12th Avenue engaging and educating industry and consumers. Vancouver, BC V6H 1M8 www.vehiclesalesauthority.com Provides information and forms for making a representation agreement. Information on enduring powers of attorney, advance directives, and other aspects of personal planning. Also operates the Nidus Registry at www.nidusregistry.ca www.nidus.ca
34 Discrimination and Justice Access Centre 250-356-7012 225-850 Burdett Avenue Human Rights Victoria, BC V8W 1B4 BC Human Rights Provides dispute resolution and mediation. Please Tribunal 1-888-440-8844 note this resource does not support small claims, 1170-605 Robson Street criminal law or Court of Appeal Matters. Vancouver, BC V6B 5J3 See page 36 for more information. The B.C. Human Rights Tribunal is an independent, www.justiceaccesscentre.bc.ca quasi-judicial body created by the B.C. Human Rights Code. The Tribunal is responsible for Lawyers accepting, screening, mediating, and adjudicating human rights complaints. The Tribunal offers Lawyer Referral the parties to a complaint the opportunity to Services 1-877-762-6664 try to resolve the complaint through mediation. A service offered by Access Pro Bono. Helps British Respondents have an opportunity to respond to Columbians of any income to find a suitable a complaint and to apply to dismiss a complaint lawyer to serve their legal needs. Any member of without a hearing. If the parties do not resolve a the public may call the Lawyer Referral Service to complaint and the complaint is not dismissed, the contact a lawyer who will meet for up to a half- Tribunal holds a hearing. hour of free legal consultation. www.bchrt.bc.ca www.accessprobono.ca
Dispute Resolution Legal Assistance DRS Dialogue and Dial-A–Law 1-800-565-5297 Resolution Services 250-383-4412 Operated by the People’s Law School, a non-profit 102-2220 Sooke Road organization. It features free information on the Victoria, BC V9B 0G9 law in British Columbia in 130 topic areas. The Offers Elder Mediation services for seniors. This information is reviewed by lawyers and updated program is designed to provide a forum for regularly. Gives information only and does not collaborative conversations and dispute resolution give legal advice. strategies related to issues of importance to www.dialalaw.ca seniors. Also offers a six part workshop series called “Assertiveness for Seniors” which includes modules on interests versus positions, boundaries, Legal Aid BC 1-866-577-2525 assertion, active listening, self-advocacy, putting A non-profit organization created by the Legal it all together. All services are accessible and Services Society (LSS) Act in 1979 to provide legal affordable. information, advice, and representation services. www.dialogueandresolutionservices.ca Its priority is to serve the interests of people with low incomes, but many services are available to all British Columbians. Offers a range of services that help people resolve their legal problems. Services are offered at legal aid locations throughout the province. www.legalaid.bc.ca 35 Justice Access Centre 250-356-7012 Ombudsperson 225-850 Burdett Avenue Victoria, BC V8W 1B4 Office of the 250-387-5855 The Centre can help with family dispute resolution, Ombudsperson 1-800-567-3247 family law/related mediation, limited civil law 947 Fort Street, 2nd Floor and local resources. Provides a Self-Help Resource Victoria, BC V8V 3K3 Room with computers that clients can access to If you think a provincial government ministry, print off various legal forms; within the room there public agency, or local government has treated are staff available to assist people. Please note this you unfairly, the Office of the Ombudsperson resource does not support small claims, criminal may be able to help. An independent statutory law or Court of Appeal Matters. Also operates the office of the provincial legislature, the Office Law Centre which provides on-site legal advice of the Ombudsperson impartially investigates for family, criminal, civil and human rights issues, individual complaints about unfair administrative for low income clients only. actions of more than 2800 B.C. public authorities. www.justiceaccesscentre.bc.ca In addition to resolving individual problems, the investigation of any one complaint can lead to Notaries systemic improvements that benefit many people. These services are provided free of charge. Society of Notaries Public www.bcombudsperson.ca of BC 1-800-663-0343 The society regulates the profession in the public Public Guardian interest and can help you find a Notary in your area. Notaries can assist with wills, power of Public Guardian and Trustee of attorney, representation agreements and estate British Columbia (PGT) 250-356-8160 planning. 1215 Broad Street www.snpbc.ca Victoria, BC V8W 2A4 PGT is a corporation established under the Public Guardian and Trustee Act with a unique statutory TIP! role to protect the interest of British Columbians ● To prevent falls, use night lights who lack legal capacity to protect their own ● Use an electronic medical alert system interests. The mandate of the PGT is: to protect ● Phone Island Health (South) at the legal and financial interests of children under 250-388-2273 for an assessment for home the age of 19 years, protect the legal, financial, safety, and falls prevention strategies. personal and health care interests of adults who require assistance in decision making and administer the estates of deceased and missing persons. www.trustee.bc.ca
36 Tenant/Landlord Dispute Resolution
Residential Tenancy Branch 250-387-1602 Provides information to tenants and landlords about their responsibilities and rights. This BC Businesses offering a variety of equipment and Government branch also helps to resolve disputes. www.gov.bc.ca/landlordtenant supplies.
Tenant Resource and Advisory Centre (TRAC) 1-800-665-1185 Medical Equipment – The Tenants Rights Action Coalition provides Loans an information line and free legal education For a small fee or donation, or in some instances workshops to tenants and advocates across BC. free, people can borrow, for a short term, medical www.tenants.bc.ca equipment such as hospital beds, walkers, crutches, and wheelchairs. Together Against Poverty Society 250-361-3521 Amyotrophic Lateral Sclerosis 828 View Street (ALS) Society of BC 1-800-708-3228 Victoria BC V8W 1K2 1228-133511 Commerce Parkway Provides free face-to-face legal advocacy for Richmond, BC V6V 3A1 people with income assistance, provincial Equipment available for registered ALS patients disability benefits, employment standards and living in British Columbia includes: beds, chairs, tenancy issues. Provides income tax preparation toilet risers, and wheelchairs. on Thursdays. Community Public Legal Education www.alsbc.ca sessions available upon request. www.tapsbc.ca Tip! Ability411 is operated by CanAssist at the University of Victoria and provides information on a wide range of devices that assist seniors in areas such as eating, mobility, dressing, memory, and recreation. Please note that Ability411 cannot be contacted by phone. To contact them please submit a message online at www.Ability411.ca
37 Canadian Red Cross Society Mayne Island Basic health equipment loans are provided for Health Centre 250-539-2312 short term use, by referral from an occupational 526 Felix Jack Road or physiotherapist, a nurse, or a physician. Mayne Island, BC V0N 2J2 Private health care professionals may use the Free short-term loan of equipment to Mayne Red Cross referral on our website. All Island Island residents. Health staff are required to use MEPP (Medical www.mayneislandhealth.ca Equipment Provision Program) referral forms. Advanced medical equipment loans are also Mount Newton Centre available for short term use and require a MEPP Society 250-652-2112 referral from a physio or occupational therapist. 2158 Mount Newton X Road Items not requiring installation may be picked Saanichton, BC V8M 2B2 up at the depot. Please note that Red Cross no Operates Monday to Friday, 9 a.m. to 4 p.m. Short longer provides a delivery or pick up service for term loan (3 months). By donation. Long term basic medical equipment. Additionally, extension lease agreement at nominal charge. Individual forms are now required in order to extend the arrangements for beds. Special consideration for length of time that clients may borrow equipment palliative care clients. Serves only individuals for. MEPP extensions are required for all VIHA residing on the Saanich Peninsula north of Royal equipment loans. For questions or concerns, Oak Drive. Independent. Not affiliated with the clients are encouraged to phone the Island Health Canadian Red Cross. Community Access Centre at 1-888-533-2273. www.mountnewtoncentre.org Donations are gratefully accepted. www.redcross.ca Pender Island Health Centre 250-629-3242 Canadian Red Cross Society R.R. #1, 5715 Canal Road Salt Spring Island...... 250-538-4834 Pender Island, BC V0N 2M1 Lady Minto Hospital Beds, walkers, crutches, wheelchairs, bedpans, 135 Crofton Road etc. are available for short- and long-term loan. Salt Spring Island, BC V8K 1T1 Co-ordinated through the Community Nursing Open Monday, Wednesday, and Friday from 10 Program in conjunction with the Volunteer a.m. to 2 p.m. Program. www.penderislandhealth.ca Victoria...... 250-382-2043 909 Fairfield Road Sooke Loan Cupboard Community Victoria, BC V8V 3A3 Assistance Society 250-389-4607 Open weekdays from 9:30 a.m. to 4:30 p.m. (CONTACT) 2037 Shields Road Galiano Health Care Sooke, BC V9Z 1H5 Centre 250-539-3230 Basic mobility aids, bathroom and bathing aids, 908 Burrill Road bed assists and Active Daily Living assists. By Galiano Island, BC V0N 1P0 appointment only. Nominal fee. Enter off Eustace Loans of wheelchairs, canes, walkers, bathroom, Road, through the dining room of the Community and bathing equipment for up to three months. Hall. www.galianohealth.org
38 Wescom Medi-Lend HME Mobility & Society 250-478-5373 Accessibility 250-386-0075 567 Goldstream Avenue 101 - 2657 Wilfert Road Victoria, BC V9B 2W4 Victoria, BC V9B 5Z3 Medical equipment loaned for up to 3 months to Manual, tilt, and power wheelchairs, walkers and residents of the Western Communities. Operates other mobility aids, bathroom safety, daily living Monday to Friday, 10 a.m. to 3 p.m. aids, home medical beds, patient lifts, lift chairs, ramps, stairlifts, and vertical platform lifts. Sales, Mobility Aids & Supports Rental and Service. www.hmebc.com Arcadia Elevator Services Ltd 250-391-1647 Island Mediquip Ltd. 250-391-0388 3865 Cactus Place 750 Enterprise Crescent Victoria, BC V9C 4A7 Victoria, BC V8Z 6R4 Provides sales, installation, service and Wheelchairs (Tilt and Manual), mobility scooters, maintenance of home mobility products and power wheelchairs, lift and recline chairs, walkers, improvements such as wheelchair ramps, grab patient lifts, homecare beds, ramps, stairlifts, bars, stairlifts, platform lifts and elevators for overhead lifts, home elevators, accessible vehicle residential and commercial uses. Our service area sales, vehicle adaptations and automotive lifts. covers all of Vancouver Island and our head office www.islandmediquip.com is located in Victoria. www.arcadiaelevatorservices.com Motion Specialties Lift and recline chairs, beds, seating, van lifts, Canada Scooters 250-383-7383 patient lifts, stair and porch lifts, bathroom safety 2005 Cook Street equipment, aids for daily living, wheelchairs, Victoria, BC V8T 3P9 scooters, and walkers. Sales, service, and rentals. www.canadascooters.com www.motioncares.ca Sidney...... 250-656-6228 City Wide Scooter & Wheelchair Sales & Service 250-478-2978 4-9764 Fifth Street Sidney, BC V8L 2X2 725 Goldstream Avenue Victoria, BC V9B 2X4 Victoria...... 250-384-8000 Scooters, wheelchairs, chair lifts, bathroom safety, 1856 Quadra Street scooter lifts, hand controls, walkers. Victoria, BC V8T 4B9 www.citywidescooters.ca Rexall Home Health Care 250-384-7196 3098 Nanaimo Street Victoria, BC V8T 5A6 www.rexall.ca
39 Vancouver Island Medical Supply Ltd. 250-384-4060 3534 Quadra Street Victoria, BC V8X 1H2 www.vimedi.ca
Wellwise by Shoppers Drug Mart 250-370-2984 1561 Hillside Avenue Contacts for crime prevention, disaster prepared- Victoria, BC V8T 2C1 ness, alarm systems and victim services. Mobility Products: Walkers/Rollators, Scooters, Canes, Walking Poles. CPAP & Sleep: CPAP Masks, Machines & Accessories, Pillows and Gravity Crime Prevention Blankets, Sound and Aromatherapy. Personal Care: Incontinence, Ostomy, Personal Hygiene. Home Canadian Anti-Fraud Comfort: Bathroom Safety, Lift Chairs, Hospital Centre 1-888-495-8501 Beds. Active Living: Compression, Supports & Provides a central source for complaints against Braces, Fitness/Physio, Pain Relief Aids. Tools telemarketing fraud in Canada. Phone the number & Gadgets: Daily Living Aids, Health Monitors, above to report your complaint or go to their Household items, Travel & Leisure Products. Sales, website to view reports of scam types and fraud Service and Rentals. warnings. www.wellwise.ca www.antifraudcentre.ca
Specialized Clothing Disasters (Community)
Just You Boutique 250-384-1791 Provincial Emergency 210-2250 Oak Bay Avenue Program Information 1-800-663-3456 Victoria, BC V8R 1G5 Provides information on Emergency Planning Specializing in mastectomy fittings, specialty and in advance of a disaster. During a community regular bras. By appointment only. disaster such as a blizzard, flood, or earthquake, www.justyouboutique.com telephone services may be disrupted. Be prepared by making emergency plans with your family, Silvert’s 1-800-387-7088 friends, or neighbours. Specially adapted clothing solutions. Phone for a www.emergencyinfobc.gov.bc.ca free catalogue. www.silverts.com Victoria Ready 250-920-3373 Victoria Ready is the City of Victoria’s resource for helping our community prepare for an emergency. Learn how you and your family can be prepared for a minimum of 7 days for a variety of hazards. Offers free workshops, events, and volunteer opportunities throughout the year. For information on other municipalities go to the website below. www.PrepareYourself.ca 40 Elder Abuse Philips Lifeline 250-475-6415 1-888-832-6073 Island Health (South) 250-388-2273 Get access to help 24 hours a day, 365 days a year Community Access Line 1-888-533-2273 either at home or on the go. With a simple push Island Health is a designated agency for accepting of your Lifeline help button, you’re connected to reports of elder abuse and neglect. Anonymous our Response Centre who will send the help you calls are accepted. Report concerns of physical, need fast. With our advanced services, you have sexual, financial, or emotional abuse or neglect the option to include fall detection or locating of a person over 19 years of age. Concerns will technology. be directed to a delegated health care provider for www.lifeline.ca investigation if required. See advertisement on page 59. www.islandhealth.ca Price’s Alarms 250-384-4104 Fire 100-4243 Glanford Avenue Victoria, BC V8Z 4B9 Fire departments can provide education and Provides dispatch monitoring station located in assistance to seniors through public lectures or Victoria with local customer service. By pushing one-on-one consultations. To learn more about the emergency button, you will be in voice to voice fire prevention and safety services contact the fire communication with our staff who will summon department in your municipality. assistance. Fall detection, location technology, security systems and fire monitoring are also Medical Alarm/Alert available. Systems www.pricesalarms.ca www.PricesMedicalAlert.com Canadian Medic-Alert Foundation 1-800-668-1507 TELUS Living Well Application forms for ID bracelets available at Companion 1-888-505-8008 most pharmacies or at the number above. A personal medical alert service providing 24/7 www.medicalert.ca support through the push of a button or an optional fall detection feature. CareLink Advantage 778-247-0356 www.telus.com/livingwellcompanion 1-866-876-7401 CareLink Advantage helps you keep your loved one living safely and independently at home. Poison Control Customized to the home, wireless devices are Poison Control Centre 1-800-567-8911 placed in the home which alert caregivers 24 Provides information on poisons and treatment of hours a day, in case of falls, wandering, and/or poisoning. missed medications. Systems are rented and there is no long-term contract or cancellation fees. This service is covered by some care plans through Island Health. www.carelinkadvantage.ca
41 Police Services
Crime Prevention, and Community Policing Municipal police and the Royal Canadian Mounted Police (RCMP) coordinate a number of programs such as Block Watch, Personal Safety, Fraud Prevention, and Residential and/or Apartment Security Audits that help seniors protect themselves and their homes. For more information on the programs in your community please contact the Wide range of support groups and related non-emergency number at the police department organizations listed by topic. or RCMP office in your municipality. Victim Services Advocacy
Greater Victoria Police Beacon Community Services Victim Services 250-995-7351 Volunteer Services 250-656-5537 Provides short-term emotional and practical SHOAL Community Centre support to victims of crime and/or sudden trauma. 10030 Resthaven Drive We provide court support, safety planning and Sidney, BC V8L 3G4 offer assistance with Crime Victim Assistance Volunteers provide guidance, information, and applications and Victim Impact Statements. assistance navigating government and community www.gvpvs.org resources in order to support seniors on the Saanich Peninsula as they seek solutions to basic VictimLink BC 1-800-563-0808 housing, financial and health related situations. A 24/7 toll-free, confidential, multilingual Appointments are available Monday & Thursday telephone service available across BC and the 1 p.m. to 4 p.m. or by appointment. Yukon that provides providing information and www.beacons.ca referrals to all victims of crime, and immediate crisis support to victims of family and sexual Island Health (South) 250-370-8323 violence. Also provides you with information and Patient Care Quality Office access to BC’s Crime Victim Assistance Program. Mailing Address: www.victimlinkbc.ca Patient Care Quality Office RJH Memorial Pavilion Watson Wing Room 315 1952 Bay Street Victoria, BC V8R 1J8 Registers and resolves public enquiries and complaints about patient care services provided by the Island Health (South). www.islandhealth.ca
42 Seniors Entitlement Victoria Lesbian Seniors Care Society Service 250-388-7696 We support lesbians health and social needs as we Quadra Village Community Centre age. Contact [email protected] 901 Kings Road www.vlscs.ca Victoria, BC V9A 7L9 Provides trained volunteer advocates to serve Greater Victoria area seniors (55+); problem- Aging Research and solving, system navigation (financial, housing, Information health care, legal), information and referrals, support to address elder abuse and/or unexpected University of Victoria 250-721-6369 hardships. Advocates provide both in-person and Institute on Aging & Lifelong Health (IALH) online services. Drop in for information and/or R Hut, Room 103 contact us to book an appointment. www.quadravillagecc.com/seniors- PO Box 1700 STN CSC Victoria, BC V8W 3P5 entitlement-services. IALH undertakes and supports health and aging- related research. Our aim is to increase innovation, impact, and productivity influencing aging Together Against and health outcomes. The Institute distributes Poverty Society 250-361-3521 information in many ways including workshops, 828 View Street lectures, and seminars. Victoria, BC V8W 1K2 www.uvic.ca/aging Provides free face-to-face legal advocacy for people with income assistance, provincial and federal disability benefits, employment standards and Alzheimer Disease and tenancy issues. Provides income tax preparation Related Dementias on Thursdays. Community Public Legal Education sessions available upon request. Alzheimer Resource Centre www.tapsbc.ca Alzheimer Society of BC 250-382-2052 202-306 Burnside Road West Vancouver Island Victoria, BC V8Z 1M1 Human Rights Coalition 250-382-3012 Through the First Link referral and outreach 418-620 View Street service, people with Alzheimer’s disease or Victoria, BC V8W 1J6 other dementia, their families and caregivers are A non-profit advocacy coalition which assists connected to informational resources, support individuals who have experienced discrimination groups, one-to-one support and education and wish to file a complaint under the BC Human programs that cover all stages of the disease, Rights Code. Also, provides information to the coping strategies and tips for living well. Minds public on human rights issues and referrals to in Motion, a fitness and social program for people other organizations. with early symptoms and a care partner, is offered www.vihrc.org in partnership with community centres. www.alzheimerbc.org
43 Dementia Helpline 1-800-936-6033 Animal Therapy A province-wide support and information service for anyone with questions about dementia, Visiting Pets including people with dementia, their caregivers, Pacific Animal family and friends, professionals, and the general Therapy Society 250-590-9082 public. Monday to Friday from 9 a.m. to 8 p.m. 550-2950 Douglas Street Victoria, BC V8T 4N4 Silver Threads Service Volunteers visit with pets at facilities where Memory PLUS 250-382-3151 residents benefit from interaction with pets. Home Memory PLUS (Practice, Laughter, Useful visits can be arranged. Strategies) is a weekly program designed for www.patspets.ca individuals to learn tools and specific strategies to proactively improve memory. Various locations. Call for schedule. Arthritis www.silverthreads.ca Arthritis Society Voices in Motion Choirs 250-208-0362 Information Line 1-800-321-1433 A non-profit society providing an un-auditioned For general information about arthritis, local community choir for people with memory loss, programs and services, community resources. their caregivers, friends, family, and students. Support and guidance to the health care system. People sing, socialize, develop their vocal skills, www.arthritis.ca/bc and perform in concert. These life-giving moments of music foster increased socialization, cognitive Brain Injury function, meaningfulness, and a multigenerational appreciation of others. No one is turned away. Victoria Brain Injury www.voiceinmotionchoirs.org Society 250-598-9339 C, D & E 830 Pembroke Street Amyotrophic Lateral Victoria, BC V8T 1H9 Individual case management, support groups and Sclerosis education. www.vbis.ca Amyotrophic Lateral Sclerosis (ALS) Society of BC 1-800-708-3228 Support group, information and programs for Cancer people living with ALS and their families. www.alsbc.ca BC Cancer Agency Vancouver Island 250-519-5500 Centre 1-800-670-3322 2410 Lee Avenue Victoria, BC V8R 6V5 Appointments by referral from physician. Provides consultation, follow-up, and treatment with radiation and chemotherapy. www.bccancer.bc.ca
44 Canadian Cancer Society YWCA Encore Cancer Information 250-592-2244 A breast cancer support group that helps survivors Support Line 1-888-939-3333 regain some strength, flexibility, movement 101-1537 Hillside Avenue after breast cancer treatments. Eight-week, free Victoria, BC V8T 2C1 program offered at the YM-YWCA. Organization of volunteers whose mission is to www.vancourerislandy.ca eradicate cancer and enhance the quality of life for people living with cancer. Invests in cancer Victoria...... 250-386-7511 research, provides information on all cancers, 851 Broughton Street delivers community-based programs, and leads Victoria, BC V8W 1E5 cancer prevention initiatives. Langford...... 250-386-7511 www.cancer.ca 1319 Westhills Drive Langford, BC V9B 0S2 InspireHealth Supportive Cancer Care Victoria Centre 250-595-7125 Cancer Screening 212 - 2187 Oak Bay Avenue Victoria, BC V8R 1G1 Colon Cancer Screening 1-877-702-6566 A non-profit supportive cancer care organization Visit your health care provider to get a lab order partially funded and approved by the B.C. for a free at home test kit. Ages 50 to 74. Ministry of Health. Services are offered at no cost www.screeningbc.ca/colon and without referral to anyone with a current or past diagnosis of cancer. Our cancer rehabilitation Mammography Screening services support and educate people during and Self-referral clinics - routine screening for women after cancer treatment, by offering individualized 40 years of age and older for the early detection exercise therapy, stress management, nutrition, of breast cancer. No cost. Residents of the Gulf and counselling services. Services are free for Islands should call 1-800-663-9203. anyone who has or has had cancer, as well as www.screeningbc.ca/breast their support (friends and family). Programs and appointments are also available by telephone and Victoria...... 250-952-4232 videoconference. 305-1990 Fort Street www.inspirehealth.ca Victoria, BC V8R 6V4 Victoria General Hospital...... 250-727-4338 Island Prostate Centre 250-388-0214 1 Hospital Way 100-1121 Yates Street Victoria, BC V8Z 6R5 Victoria, BC V8N 3N1 Pre and post treatment counselling for prostate cancer treatment. www.islandprostatecentre.com
45 Caregivers Disability Alliance BC Society 1-800-663-1278 Family Caregivers of BC 250-384-0408 A provincial and cross-disability organization Caregiver Support Line 1-877-520-3267 that supports people with all disabilities to live 6-3318 Oak Street with dignity, independence, and as equal and full Victoria, BC V8X 1R1 participants in society. Our mission is to improve the quality of life for www.disabilityalliancebc.org individuals in BC who are caregivers of adult family members or friends through support, Garth Homer Society 250-475-2270 education, and engagement. Services include: 813 Darwin Avenue Caregiver Support Line, help navigating the health Victoria, BC V8X 2X7 care system, caregiver support groups, education Provides adults with developmental disabilities for family caregivers and health professionals opportunities to increase their independence and through our newsletter, website, webinars, involvement in the community. workshops, virtual support, blog, and community www.garthhomer.com outreach. www.familycaregiversbc.ca Tetra Society 1-877-688-8762 Tetra is a B.C. non-profit organization founded Diabetes in 1987, dedicated to assisting people with disabilities achieve an independent and fulfilling Diabetes Education life, one assistive device at a time. & Supply Centre 250-477-1881 www.tetrasociety.org Heart Pharmacy IDA 3643 Shelbourne Street Victoria Disability Victoria, BC V8P4H1 Resource Centre 250-595-0044 Provides care and education to Diabetes patients 817A Fort Street in the community with two Certified Diabetes Victoria, BC V8W 1H6 Educators (no need for a doctor’s referral). Assists people with all types of disabilities to Includes diabetic foot care, insulin administration, achieve and maintain independence. Provides heart health, and medication optimization, a parking permits for people with disabilities, selection of diabetes supplies, pump supplies, peer support, information and referral, skills strips, compression stockings, specialized socks, development, and more. slippers, and wound care supplies. www.drcvictoria.com www.heartpharmacy.com Elder Abuse Support Disability Island Health (South) Action Committee for People Community Access 250-388-2273 with Disabilities 250-383-4105 Line 1-888-533-2273 948 View Street Island Health is a designated agency for accepting Victoria, BC V8V 3L5 reports of adult and elder abuse and neglect. General information, referral, advocacy, and Anonymous calls are accepted. See page 41 for housing information. more details. www.actioncommittee.ca www.islandhealth.ca 46 Community Response Sooke Transition House Network (CRN) Society 250-642-2591 Victoria...... 778-677-4880 PO Box 527 Sooke, BC V9Z 1H5 Saanich Peninsula...... 778-677-4880 Emergency shelter for women and their children Westshore...... 250-532-5732 who are in crisis resulting from family violence. Provides free education on bullying, abuse, Provides advocacy, counselling, education, and neglect and self neglect of seniors and vulnerable prevention. adults. Taking a collaborative approach with www.sooketransitionhousesociety.com community members and businesses to improve the community response to these issues. Vancouver Island www.bccrns.ca Crisis Line 1-888-494-3888 24/7 confidential phone support provided by Cridge Transition trained Crisis Line workers plus online emotional House for Women 250-479-3963 support via crisis chat services daily from 6 p.m. A temporary shelter for women with or without to 10 p.m. The Crisis Text Program is available children who are experiencing abuse in their daily from 6 p.m. to 10 p.m. by texting 250-800- intimate relationships. 3806. If you have unlimited coverage for SMS text www.cridge.org messages with your mobile service provider, the texting service will be free of charge. For more Seniors Abuse and information see Crisis Intervention on page 13. Information Line 1-866-437-1940 www.vicrisis.ca (SAIL) TTY 1-855-306-1443 A safe place for older adults and those who care Victoria Women’s Transition House about them to talk to someone about situations of 24 Hour Crisis Line: 250-385-6611 abuse and mistreatment. Operated by Seniors First Community Office: 250-592-2927 BC, a charitable, non-profit, provincial society 100-3060 Cedar Hill Road which provides assistance and support to older Victoria, BC V8T 3J5 adults and third parties assisting older adults, who Support group and one to one counselling for are dealing with abuse or mistreatment as well as women over 50 who are experiencing or have assistance to navigate systems that impact older experienced abuse by a partner or adult children. adults. Services are provided through a helpline, www.transitionhouse.net victim services, legal advocates, and an elder law clinic. Information and training on abuse Gastrointestinal prevention is also provided through educational and outreach programs. Gastrointestinal Society 1-866-600-4875 www.seniorsfirstbc.ca 231-3665 Kingsway Vancouver, BC V5R 5W2 Provides general information about gastrointestinal diseases and disorders. www.badgut.org
47 Grandparents Heart
Parent Support Services First Open Heart Society of BC 250-384-8042 Society of BC 250-595-2123 Free, province-wide, confidential support circles 1580 Pembroke Street for grandparents raising grandchildren and Victoria, BC V8R 1W2 other kinship caregivers. Childcare subsidies Supports open heart surgery patients and families available on request. If you are raising the before and after surgery. Operates the Victoria child of a relative and need advocacy support, Heart House, a bed and breakfast facility for out- including legal information and referrals, call the of-town guests visiting their loved ones going Grandparents Raising Grandchildren Support Line through heart related surgery. To book a room at at 1-855-474-9777. Victoria Heart House phone 250-595-1931. www.parentsupportbc.ca www.fohs.ca
Hearing Island Heart to Heart 778-678-8423 Provides educational and support programs for Island Deaf & Hard of 250-592-8144 people with heart disease, and their families. Hearing Centre TTY 250-592-8147 Health care professionals discuss various aspects 130-1555 McKenzie Avenue of heart disease, and the small group setting allows Victoria, BC V8N 1A4 for informal discussions of common concerns. Non-profit agency that provides no cost hearing www.islandhearttoheart.ca assessment and FREE refurbished hearing aids for low-income individuals through the Sound of Hepatitis Change program. Unbiased hearing information given and assistive devices available to reduce AVI Health & barriers for individuals with hearing loss at home or Community Services 250-384-2366 work. Provides aural rehabilitation and individual 3rd Floor, 713 Johnson Street and/or family support to better understand and Victoria, BC V8W 1M8 cope with hearing loss; full audiology clinic Formerly AIDS Vancouver Island. Provides available for all your hearing loss needs; speech- Hepatitis C education and support. reading classes available throughout the year. If www.avi.org you have hearing aids that are no longer being used, donations are gladly accepted for the Sounds Hepatitis C Education & Prevention of Change Program. Society (HepCBC) 250-595-3892 www.idhhc.ca Peer-support via phone, email, or Zoom video conference, and community education about preventing or living with serious liver disease. Focused on hepatitis C and hepatitis B, we offer multiple services and publications for both recently-diagnosed and long term patients and caregivers. www.hepcbc.ca
48 HIV/AIDS Kidney
AVI Health & Kidney Foundation of Canada Community Services 250-384-2366 BC & Yukon Branch 1-800-567-8112 3rd Floor, 713 Johnson Street 200 - 4940 Canada Way Victoria, BC V8W 1M8 Burnaby, BC V5G 4K6 Formerly AIDS Vancouver Island. We serve the Services for kidney patients and their families. needs of people infected and affected by HIV and Educational materials, kids camp, kidney suites, hepatitis C. Intake assessment and referral, support living organ donor reimbursement and financial groups, counselling, educational workshops, harm assistance for kidney patients who qualify. reduction services, safer sex supplies, helpline, www.kidney.bc.ca recruiting and training of volunteers. www.avi.org Vancouver Island Kidney Patients Association 250-595-3650 Vancouver Island Persons PO Box 5145 STN B Living With HIV/AIDS 250-382-7927 Victoria, BC V8R 6N4 Society (VPWAS) 1-877-382-7927 Dialysis, pre-dialysis, transplant and post- 205-1120 Yates Street transplant assistance and support provided by Victoria, BC V8V 3M9 volunteers. Peer-based support programs and services for www.vikpa.org people living with HIV/AIDS, their families, and friends. Peer support, Peer Navigation, education, and treatment information. Lung www.vpwas.org BC Lung Association 1-800-665-5864 Through the BC Lung Association’s Lung Patient Incontinence Support Communities, lung patients and their caregivers can interact directly with other people Canadian Continence facing similar health challenges. The Better Foundation 1-800-265-9575 Breathers Online and In-Person Support Groups Information and newsletter on incontinence. for people living with chronic lung conditions www.canadiancontinence.ca including but limited to COPD, asthma, and chronic bronchitis. The Pulmonary Fibrosis Online and In-Person Support Groups for people living with Interstitial Lung Disease (ILD) including but not limited to pulmonary fibrosis. www.bc.lung.ca
Lupus
Lupus Society of BC 1-866-585-8787 Contact the society for support and information in your area. www.bclupus.org
49 Mental Health Osteoporosis
FOM Music Society Osteoporosis Canada 1-800-463-6842 Friends of Music 250-592-5114 Educates, empowers, and supports individuals in Eric Martin Theatre the risk-reduction and treatment of osteoporosis. 2328 Trent Street www.osteoporosis.ca Victoria, BC V8R 4Z3 An inclusive organization that welcomes all music lovers as we create musical opportunities for people Ostomy recovering from Mental Illness or Addictions. Choose from concerts, open mic, performance Victoria Ostomy 778-426-4576 groups, jazz improv, fundamentals and beginner Peer Support Group meetings assist in the lessons in guitar, ukulele, or band instrumentals. rehabilitation of persons having an ostomy. Meets Newsletter with a calendar of activities is posted once a month except for the summer. on our website. Use the Fort Street entrance. www.friendsofmusic.ca Parkinson’s
Mental Health Recovery HeadWay Victoria Epilepsy Partners South Island 250-384-4225 & Parkinson’s Centre 250-475-6677 941 Kings Road 202-1640 Oak Bay Ave Victoria, BC V8T 1W7 Victoria, BC V8R 1B2 Support for family members and people with Offers individual and family consultations with an serious and persistent mental illness, with or experienced medical professional, various support without addictions. groups, both peer led and professionally facilitated www.mhrp.ca that serve Victoria, Sidney and the West Shore areas, exercise programs, educational workshops Multiple Sclerosis and conferences. In-service presentations reach out to local senior living residences, nursing Multiple Sclerosis Society of Canada homes and other interested community groups. A Vancouver Island 250-388-6496 newsletter and a resource library are available to 306-3301 Douglas Street all clients. Victoria, BC V8Z 3L2 www.headwayvictoria.com Free services include: equipment provision, information and support, advocacy, education, Scoliosis self help groups, newsletters, wellness programs, referrals, and more. Canadian Scoliosis 250-652-2698 www.mssociety.ca A registered charity providing information and support for Canadians suffering scoliosis. Online with Facebook only.
50 Stroke Recovery Tourette Syndrome
Heart 250-410-8091 Tourette Syndrome and Stroke 1-888-473-4636 Foundation of Canada 1-800-361-3120 106-1001 Cloverdale Avenue Victoria Chapter Victoria, BC V8X 4C9 3511 Blanshard Street Offers health information and referral services Victoria, BC V8Z 7H6 and community-based program, virtually and Education, meetings and help for families and in-person. Sessions are geared to explore the patients. challenges of stroke recovery, concepts of self- www.tourette.ca management and peer-support in order to take back control of their health and healthy habits. Programs are offered on Vancouver Island by Vision trained volunteers and stroke survivors. Alliance for Equality of www.heartandstroke.ca Blind Canadians 1-800-561-4774 A consumer group of blind, partially sighted, and Stroke Recovery Association deaf-blind adults, parents of the aforementioned Saanich Peninsula 250-652-3016 and other interested individuals, with a common 9300 Willingdon Road goal to preserve and enhance the rights of such Sidney, BC V8L 5V6 persons through public education, advocacy, and Programs include supervised exercise therapy, other initiatives. speech/conversation group guided by a registered www.blindcanadians.ca speech language pathologist, a caregiver support group, entertainment, and social support. We Canadian National Institute meet Mondays, except in August and on holidays for the Blind (CNIB) 250-595-1100 from 10:30 a.m. until 1:00 p.m. 102-1675 Douglas Street www.spstrokerecovery.org Victoria, BC V8N 2G5 Services free-of-charge to all Canadians with Stroke Recovery vision loss; vision rehabilitation and low vision Association Victoria 250-383-2623 services, adaptive technology resources and 2964 Richmond Road training, digital library services, daily living skills, Victoria, BC V8R 4V1 safe travel skills, adjustment to vision loss courses, A registered society offering re-socialization and volunteer services. Provides Bus Identification programs including speech, physical, and music Cards for legally blind people. therapies. Spousal support groups, caregiver www.cnib.ca counselling and entertainment for all. Meets every Friday 10:30 a.m. to 1:30 p.m. except July, August, and holidays. www.victoriastrokerecovery.org
51 Pacific Training Centre for the Blind (PTCB) 250-580-4910 817A Fort Street Victoria, BC V8W 1H6 A charitable society (located at the Victoria Transportation options Disability Resource Centre) which offers blindness and related services. skills training in tactile skills: including Braille; orientation and travel training with the long white cane; daily living skills such as cooking; and technology such as computer and iPhone use without sight. Free of charge, to anyone experiencing vision loss. No medical referral BC Transit Information is required. The instructors are blind, have a BC Transit 250-382-6161 wealth of lived experience to share and promote BC Transit offers a discounted monthly pass for a positive approach to blindness. Training is held passengers 65 years of age or older. The passes in a class setting, enabling students to chat with are $45 and are available from bus pass vendors their peers and discuss concerns with others who located throughout Greater Victoria. know what they are dealing with. Students are www.bctransit.com assessed and training is individualized according to each student’s goals and abilities. www.pacifictrainingcentre.ca BC Transit Community Travel Training Victoria 250-384-7723 This free program is an individual teaching White Cane Club SHOAL session to assist seniors, mobility aid users, and Community Centre 250-656-5537 anyone with a disability or special need to use the 10030 Resthaven Drive bus in Victoria. HandyDART clients are welcome. Sidney, BC V8L 3G4 Group information workshops are available to For those with vision impairment, this support organizations serving seniors. group meets the first Thursday of the month, September - June, 1:30 p.m. to 3 p.m. Greater Victoria & Area www.beaconcs.ca BC Bus Pass Program 1-866-866-0800 Ministry of Social Development and Poverty Reduction PO Box 9985 STN Prov Govt Victoria, BC V8W 9R6 The Bus Pass Program enables all qualified low- income senior citizens and persons who are disabled to buy a yearly bus pass at an affordable price. These passes may be used on all conventional transit services but are not valid on handyDART. www.buspass.gov.bc.ca
52 handyDART Registration, Information Driving Services and Booking Line 250-727-7811 The handyDART is a BC Transit service for Driving Miss Daisy people with permanent or temporary disabilities Victoria, Saanich that prevent them from using fixed-route transit & Sidney...... 250-588-4638 without assistance from another person. This custom transit service uses specially equipped Westshore & Sooke...... 250-813-0440 vehicles and provides door-to-door service. Fee-based assistance and accompaniment services www.bctransit.com to seniors and those with disabilities. www.drivingmissdaisy.ca Taxi Saver Program A person must be permanently registered with Ferry Travel handyDART before being allowed to purchase Taxi Saver program coupons. The coupons are BC Ferry Corporation 1-888-223-3779 to be used only when handyDART service is not BC Seniors (age 65 or greater) travel free Monday available and individuals are to contact the taxi through Thursday except holidays on presentation company directly to book their taxi ride. of a BC Services Card, a BC Gold Care Card, a www.bctransit.com BC Driver’s License, a BC Identification Card, or a Birth Certificate. If you are presenting a Birth Driver Safety Certificate, proof of residency in BC is required. The BC Seniors discount applies only to the Driver Medical Fitness 250-387-7747 passenger fare. Note - the free fare is not applicable or 1-855-387-7747 to all routes, however, a special discount on BC At age 80 and every two years thereafter, all B.C. senior’s passenger fares may apply to those routes. drivers must have their physician complete a Persons with special needs may contact customer Driver’s Medical Examination Report (DMER), service to request assistance with boarding and which is then submitted to RoadSafetyBC. disembarking. RoadSafetyBC will mail you information about www.bcferries.com this process prior to your 80th birthday. As your birthday approaches, you will then be mailed the Medical Transfers DMER to take to your physician for completion. Drivers are responsible for the cost of having Medi-Van Canada Inc. 250-389-0948 this DMER completed, and the fees vary by Non-emergency stretcher and wheelchair service. doctor. Depending on the medical information Operates locally and provides services anywhere provided on the DMER, you may be required to in North America. submit additional medical information, or you www.medivancanada.com may be referred to complete an Enhanced Road Assessment (ERA) to help determine your ability to drive safely. There is no fee charged to the driver for the ERA. www.gov.bc.ca/roadsafetybc
53 Parking Permits Travel Subsidies Beacon Community Services Health Insurance Volunteer Services 250-656-5537 BC Travel Assistance SHOAL Community Centre Program (TAP) 250-952-2657 10030 Resthaven Drive Alleviates some of the transportation costs for Sidney, BC V8L-3G4 eligible B.C. residents who must travel within the Satellite office for Victoria Disability Resource province for non-emergency medical specialist Centre. Permanent, temporary, organizational and services not available in their own community. visitor handicapped parking permits available. Coordinated by the Ministry of Health. Application Physicians signed order required. Payment by forms can be obtained from your physician or cash, debit, cheque or credit card. specialty clinic. www.beaconcs.ca Volunteer Drivers Victoria Disability Resource Centre 250-595-0044 The following agencies offer transportation by 817A Fort Street volunteer drivers for medical appointments and Victoria, BC V8W 1H6 other activities as drivers are available. Permanent, temporary, organization, and visitor parking permits for persons who have disabilities that limit their mobility. Application form available Beacon Community at doctors offices, in person at our office, on our Services (Sidney)...... 250-656-5537 website, or by fax or email. Must be filled out by www.beaconcs.ca physician (signed and stamped). Processing fee of Cancer DriveLine Society...... 778-265-0906 $25 in our office or $27 through the mail. www.drcvictoria.com For patients undergoing cancer treatment only. www.cancerdriveline.ca Wescom Medi-Lend Society Capital City (Victoria) at Priory Hospital 250-478-5373 Volunteers...... 250-388-7844 567 Goldstream Avenue www.capitalcityvolunteers.org Victoria, BC V9B 2W4 Satellite office for Disability Resource Centre. James Bay Parking permits for persons with disabilities. Community Project...... 250-388-7844 www.jbcp.bc.ca Metchosin Seniors Resource Centre...... 250-478-5150 Metchosin Better at Home program. Metchosin residents only. www.metchosinseniors.ca
54 Oak Bay Volunteer Services...... 250-595-1034 www.oakbayvolunteers.org Pender Island Community Support...... 250-629-3346 www.penderislandhealth.ca Services for Veterans and their family. Saanich Volunteer Services...... 250-595-8008 www.saanichvolunteers.org Remembrance Day Committee Victoria Poppy Fund 250-386-2533 Salt Spring Seniors 411 Gorge Road East Services Society...... 250-537-4635 Victoria, BC V8T 2W1 www.saltspringseniorscentre.ca Emergency assistance with shelter, food, fuel, Sooke Community clothing, prescriptions and transportation for ex- Assistance Society...... 250-389-4661 service members and dependents in need. Sooke residents only. Medical appointments only, by donation. Veterans Affairs Canada 1-866-522-2122 West Shore Better For eligible clients provides the Veterans at Home...... 778-677-3540 Independence Program, Pensions for Life Langford and Colwood residents only. Program, funeral and burial grants, war veterans www.betterathome.ca allowance, widows, and widowers and orphans and civilian war allowance, long term care subsidy, and medical equipment such as walkers TIP! and bathing equipment. Counselling services If you want help planning your bus route phone at the VAC Assistance Line at 1-800-268-7708 the busline at 250-382-6161 and a BC Transit provides immediate support for Veterans in need agent will assist you. of emotional support. Go to www.accessvictoria.ca for information www.veterans.gc.ca on accessible transit. Veterans Health Centre 250-658-3270 Veterans Memorial Lodge 4579 Chatterton Way Victoria, BC V8X 4Y7 Provides health and leisure services for eligible veterans living at home. Services include activities, exercise programs, bathing, care partners education and support groups, health promotion programs, information on community resources, nutritious meals and snacks and an overnight respite program. Veterans Affairs Canada determines eligibility to attend the programs. www.broadmeadcare.com
55 In home Complete Grocery Home Quality servicing shopping General plans of cooked companions for receives for you Housekeeping care meals daily social outings assistance or with you with all appointments
In home WE CAN SOLVE YOUR PUZZLE Registered or in care Social Worker support on staff
www.superservicesforseniors.com Work Assistance together with showering What our clients say: with and dressing I express my sincere appreciation and thanks for everything you and your team your did to get me thru a most difficult time. Your words of encouragement, flexibility family with scheduling and hard work helped me to recover much quicker than I thought possible. You were my Sunshine Team, and I will be forever grateful. - C.M. Your One Stop Seniors Shop!
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In home Live your best life. or Registered in-care Social Worker support Trust in Berwick. on staff We empower our residents to live their best life. Our homes are www.superservicesforseniors.comadaptive to whatever changes may come and the safety of our What our clients say: communities and our people is paramount. It is truly inspired SSFS workers invest quantities of time,retirement care, and expertiseliving. Join in onethe seniorof our vibrantcitizens communitiesthey todayIn home Assistance serve, and also keep family members welland informed. enjoy an Their active invaluable and healthy assessments lifestyle with new friends.servicing with showering and advice are tailored to individuals and situations. I credit SSFS with profound receives impact in sustaining our mother’s length and quality of life and relieving our worries and dressing assistance as well. - ( A centurian’s son) Arne Sahlen with all Your One Stop Seniors Shop! appointments
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56 In home Complete Grocery Home Quality servicing shopping General plans of cooked companions for receives for you Housekeeping care meals daily social outings assistance or with you with all appointments
In home WE CAN SOLVE YOUR PUZZLE Registered or in care Social Worker support on staff
www.superservicesforseniors.com Work Assistance together with showering250.382.6565What our clients say: with and dressing I express my sincere appreciation and thanks for everything you and your team your did to get me thru a most difficult time. Your words of encouragement, flexibility family with scheduling and hard work helped me to recover much quicker than I thought possible. You were my Sunshine Team, and I will be forever grateful. - C.M. COMPANIONSHIPCOMPANIONSHIP •I MEMOMEMORYYourRY CAREC OneARE Stop •I MEALS MEALS Seniors && Shop!NUTRITIONNUTRITION I• P PERSONALERSONAL CCAREARE Each Home Instead Senior Care Franchise is independently owned and operated. c Home Instead, Inc. Each Home Instead Senior Care franchise is independently owned and operated.© 2020 Home Instead, Inc.
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In home or Registered in-care Social Worker support on staff
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57 Supportive Assisted & Affordable put life back in your life Housing Suites for Seniors Join a free health program and participate online, by telephone, or independently!
4 PROGRAMS TO CHOOSE FROM!
All Self-Management BC programs are open to caregivers, health professionals and adults of any age living with ongoing health conditions a s well as caregivers and health professionals.
Better Choices, Better Health Online Self- Management Program: Web-based, 6-week, group program.
Self-Management Health Coach Program: 7601 East Saanich Road, Saanichton, B.C. V8M 0A4 Telephone-based, 13-week, one-on-one coaching program.
Tool Kit for Active Living with Chronic Phone: 250 652 3261 Conditions Program: Includes all tools in the Chronic Disease Self-Management Program , packaged into a one-time mailing. [email protected] Tool Kit for Active Living with Chronic Conditions Program + Telephone Calls: Tool Kit www.legionmanorvictoria.ca Program materials and participation in a weekly 30-minute, small group conference call for 6 weeks.
To register,email: [email protected], Call #1-866-902-3767 (toll-free), or visit us at www.selfmanagementbc.ca
Your comfort is our goal. Self-Management BC is supported by the Province of British Columbia
58 Cremation and Burial Medical Alert Service ServiCeS Canada’s #1 medical alert service1
Falls can happen any time, anywhere. Get access to help We come to you! 24 hours a day, 365 days a year – at home and on the go.2 All arrangements made in the comfort of your home Call today to receive 2 FREE MONTHS* • Low cost cremation with HomeSafe with AutoAlert or HomeSafe Standard service • Traditional or green burial Victoria Lifeline 250-475-6415 Chris and Susan Benesch 1-888-832-6073 Funeral Directors Quote code 1217 * Offer available at locally participating programs and valid for new activations only. Not to be combined with any other offer. Some restrictions apply. Discounts 778-440-8500 (24 hours) are not applicable for out of area installations. Discounts not available on GoSafe. www.earthsoption.com 1. #1 claim based on number of subscribers. 2. Certain limitations subject to third party cellular provided availability and coverage. Signal range may vary. 5 – 831 Devonshire Road www.lifeline.ca Victoria, British Columbia V9A 4T5
Award-winning home support, serving seniors throughout Greater Victoria & the entire Saanich Peninsula for almost 20 years!
BBB Rating: A+
[email protected] [email protected] [email protected] 250-589-0010 250-589-0010 250-589-0010
59 "The Art of Living Well"
Quality, Independent living for the young at heart
Vibrant community Full-kitchens Chef-prepared meals Locally owned Close to all amenities Daily activities Weekly housekeeping Spacious suites
Call now to book your personal tour! 250.386.1188 | 1188 Esquimalt Road | www.renaissancevictoria.com
Where luxury living meets inspired active aging. Your choice to own or rent.
At Tapestry, you’ll be inspired by our vibrant and independent active aging community. Your luxurious, new lifestyle awaits you in this premier location just steps from Victoria’s Inner Harbour. For more information, please call: 250.999.1631 TapestryVictoria.com
® Trademarks of Concert Properties Ltd., used under license where applicable.
60 CONCERT PROPERTIES - TAPESTRY VICTORIA HARBOUR
Seniors Serving Seniors 4.5” x 7” - Half Page - Black & White Only
Revised: June 25, 2020 - Material Deadline: June 26, 2020 - Insertion Dates: 2020–2022 Attn: Jane Sheaff - [email protected] - Contact: Ivo Marchand - [email protected] Personal Support Services Celebrating 10 years of service excellence. Uniquely personalized service for each client’s individual needs, delivered from one special person to another. • Dedicated companionship • Home support • Personal care • Social outings ....touching..touching llivesives iinn ppracticalractical wwaysays • Meal preparation • Respite care • Accompanied transport for errands tthroughhrough ccareare aandnd ccompanionshipompanionship and appointments iinn yyourour hhomeome oorr ccareare rresidence.esidence. Supporting you and your family when it matters most. KHOSLQJKDQGVSVVFD Fully insured and bonded
SENIOR CARE VICTORIA Changing Places Locally owned and operated for 15 years! Creating Your New Home
Sorting & Packing • Do nsi ing & Organi ing Moving & House Emptying Unpacking & Settling In Call Jane: 250-721-4490 [email protected] www.changingplaces.ca WHY LEAVE YOUR HOME FOR CARE, WHEN THE BEST CARE COMES TO YOU?
Consistent Rehabilitation Caregivers & Physiotherapy Full Home Support Hourly, Overnight Services & Live-in
250.382.2328 www.seniorcarevictoria.ca
61 SUPPORT LOCALLY! Luxcare Senior Care is Victoria’s Premier Home Care Company, locally owned and operated in Victoria, BC. We are founded on love, compassion, and the highest level of quality senior care.
Our sincere concern for our seniors’ well-being goes far beyond doing what is required. We exceed expectations, we inspire hope. For us, its a labour of love.
We are here to help.. Services are 24 hours / 7 days a week Dementia/Alzheimer’s • Medication Assistance • Personal Care Hospital to Home Transition • Companionship /Meals Laundry/House Keeping • Dr. Appointments • Outings/ Errands/Shopping • Respite/Overnights/24 • Palliative Care And more… Short term/Long term We take an interest far beyond the day to day needs of our elders.
A MESSAGE FROM THE CEO It is my passion, my purpose, my calling.. Luxcare Senior Care Having a higher purpose, a compelling purpose, being a conscious 115-1773 Feltham Road business, a company that strives for greatness, being aware of the Victoria BC V8N 6E8 needs and discovering how the company and team can best serve, Ph:250 590-1689 makes all the difference. Fax: 1 844 273-2741 Janie Apostolakos [email protected] Founder/CEO www.luxcarelifestyle.com
62 Personalized home care services
Do your aging parents or elderly loved ones depend on you for care? We can help! With home care services that include companionship, meal preparation, personal care, nursing, respite care and transition from hospital to home, Bayshore Home Health is here to support you and your family through every step of the care process. Health and safety is our top priority. At Bayshore, we have always adhered to strong infection and control practices for everyone’s safety, including employee and client screening and proper use of Personal Protective Equipment.
With offices in Nanaimo, Victoria, Sidney, Qualicum Beach and Comox Valley, support on Vancouver Island is just a phone call away. 250.370.2253 or 778.749.0014 bayshore.ca
63 Here For You Now, and Always
At Sunrise, our priority is your care and well-being so you can spend your days doing what you love. We are proud to offer long-term and memory care services at our beautiful community.
Visit SunriseVictoria.ca or call 250-383-1366 to learn more and schedule a tour. VICTORIA
© 2020 Sunrise Senior Living
64 65 Do what you love.
LoveAt Revera, we’re where all about freedom you of live.choice and making sure you maintain your independence while getting the individual support you need. Enjoy the lifestyle you’ve come to expect at our long standing, reputable locations in Victoria. Come see the difference for yourself. Lunch is on us!
Independent Living: The Kensington • 250-477-1232 Parkwood Place • 250-598-1565 Licensed Residential Care: Parkwood Court • 250-598-1575
66 Trusted Home Care Services for Victoria, Nanaimo and Surrounding Area
SE Health is a not-for-profit social enterprise with 110+ years of experience providing a full range of high-quality home care services and solutions. Our professional and highly-trained staff are here to help clients and their families.
Personal Care Help at Home Nursing
Hands-on caregiving Help with errands, light Nurse supervised tasks including personal housekeeping, laundry, orientation and care. care, management of meal preparation, Expertise in helping medication and transportation, individuals at all stages treatments, and more. companionship. of life and deal with almost all medical needs at home.
• Due to our non-profit status, no taxes are charged • Family caregiver support through elizz.com • One hour minimum service and no weekly minimum requirement vanisland.sehc.com For a free consultation call [email protected] 1.250.385.0444
67 WE’RE FOR SENIORS We’re for the people who’ve charted paths, fought for change, built communities, and contributed in ways too many to list. We’re for seeking their advice. Listening to their stories. Learning from their experiences. Join us in celebrating seniors. Stay connected to the seniors in your life. And watch your world expand in ways you never thought possible.
■ AMICA BEECHWOOD VILLAGE AMICA DOUGLAS HOUSE ■ AMICA ON THE GORGE AMICA SOMERSET HOUSE
6811859AMI_VIC_SeniorsServDirectory_FA2.indd 1 2020-07-16 11:57 AM
pub: Senior Services Directory community: Corp insertion: Fall 2020
riddochcommunications #545 67 mowat ave • toronto • 416.515.7562
FILE NAME 11859AMI_VIC_SeniorsServDirectory_FA2 STOCK/SUBSTRATE n/a SIZE 7” W x 9.5” H QUANTITY n/a Barbara is 91 now. She still dreams of dancing.
For seniors in care, therapy programs feed body and soul. During balance and mobility therapy, Barbara’s dream comes to life as she moves to the music on her imaginary dance floor.
Keep dreams alive with a donation to Eldercare Foundation, or consider A Community creating a lasting legacy for seniors in need with Resource Handbook a gift in your Will. For The Capital Region 14th Edition
1454 Hillside Ave., Victoria, BC V8T 2B7 250-370-5664 www.gvef.org
Charity# 898816095 RR0001 Produced by Seniors Serving Seniors 250-413-3211
Eldercare Foundation Senior Services Directory Back Cover B&W ad - 6.875”w x 9.25”h prepared by Art Department Design 250 381-4290 Created: June 2020