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Excellence in Airport Management and Operations And, As of January 2015, Accounts for 590 Regular Members Operating 1,850 Airports in 177 Countries

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Excellence in Airport Management and Operations And, As of January 2015, Accounts for 590 Regular Members Operating 1,850 Airports in 177 Countries C M Y CM MY CY CMY K Airports Council International (ACI) advances the collective interests of, and acts as the voice of, the world’s airports and the communities they serve. ACI promotes professional excellence in airport management and operations and, as of January 2015, accounts for 590 regular members operating 1,850 airports in 177 countries. CONTENTS Message from the Chair.................................................................4 Message from the Director General...............................................6 ACI World Governing Board.........................................................10 01. State of the industry................................................................16 02. Consolidating our position as a reliable industry partner at ICAO..............................................................................22 03. Safety, our top priority............................................................26 04. Towards smarter security.......................................................30 05. Airport information technology at the core of operations......................................................................................34 06. Managing health emergencies...............................................38 07. Environmental stewardship....................................................40 08. Spotlight on passenger satisfaction......................................44 09. Expanding services to our members and building knowledge.....................................................................................50 10. Better education, Better professionals, Better airports...........................................................................................54 Airports Council International Africa...........................................60 Airports Council International Asia-Pacific.................................66 Airports Council International EUROPE.......................................72 Airports Council International Latin America-Caribbean...........78 Airports Council International North America............................84 Airports Council International senior staff..................................90 Airports Council International worldwide offices.......................91 4 MESSAGE FROM THE CHAIR Fredrick Piccolo, Chair, ACI World and President & CEO Sarasota Manatee Airport Authority In much the same way, cooperation is the bedrock of ACI’s work across all aspects of the airport business, from our top priorities of safety and security to customer service, training, the environment, knowledge sharing and much more. Policymakers, airports, airlines, air navigation and a host of other service providers all have a role to play in the future of aviation. ACI understands this and embraces it. Similarly, ACI is acutely aware that all airports—large or small, profitable or loss- making—have valuable stories to tell that will help us all navigate obstacles and overcome challenges. I’ve been privileged to be involved in numerous events organized by ACI around the world and I have been consistently impressed by the diversity of experiences exhibited by industry participants—by their willingness to explore solutions rooted in a desire for the greater good. We are, first and foremost, a network of people helping 2014 was a year of milestones, not only people, and I’m proud to say that across all of for ACI, but also for the aviation industry its activities ACI shines a light on this spirit of in general. Last year marked a century of comradery that is pervasive throughout the commercial aviation and the 70th anniversary aviation industry. of the International Civil Aviation Organization. 2014 also happened to be my first year as Of course, this light also extends outward Chair of ACI World, and as such I can’t help to illuminate the people that are most but draw comparisons between the growth important to our continued success: the of the organization and that of the industry at passengers. In the pages that follow you’ll large. read about the tremendous work that ACI and its collaborators have put into keeping air In the 100 years since Tony Jannus’ history- travelers safe and secure along their entire making flight, commercial aviation has grown journey, ensuring efficiency and providing an into an infinitely complex business that overall airport experience that maintains a spans the globe. To continue growing safely vital element of the wonder and joy that the and sustainably, the sector has learned that very first commercial air traveler surely felt collaboration on the part of all stakeholders is while crossing Tampa Bay in Jannus’ “Benoist of the utmost importance. ACI ANNUAL REPORT | 2014 5 MESSAGE FROM THE CHAIR Sarasota Manatee Airport Authority Fredrick Piccolo, Chair, ACI World and President Fredrick Piccolo, speaking at the 2014 Trinity Forum. & CEO, Sarasota Manatee Airport Authority, addressing attendees at the 2014 ACI Economics & Finance Conference and Exhibition. Airboat.” with regulators to develop policies that will help increase our contribution to the global But for all the growth that the industry has economy. We are blessed with gifted leaders experienced, there are new opportunities and throughout our industry, but we must work challenges each day. We are the safest mode harder to deepen our talent pool by attracting of transport in the world, but we can be safer. the next generation of young professionals to We are the first industry to set out ambitious an industry rife with opportunities for personal global goals for reducing the climate impact and professional growth. of our operations, but we can be greener. We are profitable, but we can work more closely Needless to say, despite our significant achievements in 2014 there is plenty left to do. I’m looking forward to my second year as Chair of ACI World to help the organization— and in doing so the industry at large—grow to meet what is sure to be another exciting century of commercial air travel. For the moment, though, as you look back at 2014, I hope the numerous accomplishments you read about in this report fill you with no small measure of pride; these victories are, after all, no less yours than they are ours. Fredrick Piccolo, (centre right), speaks with Hong-Yeol Choi, Acting President & CEO, Incheon International Airport (right); Declan Collier, Vice Chair of the ACI World Governing Board and Chief Executive Officer, London City Airport (centre left); and Robert Deillon, Fredrick Piccolo CEO of Geneva Airport (left) during the 2014 ACI Asia- Chair Pacific/World Annual General Assembly. ACI World 6 MESSAGE FROM THE DIRECTOR GENERAL Angela Gittens, Director General, ACI World ACI advanced a broad spectrum of projects in safety and security, the environment, information technology, airport economics and statistics, customer service and performance excellence in 2014. And even as our efforts touched upon essentially every aspect of airport operation, our cooperation extended beyond airports to partners across the aviation industry at large. We’re enjoying more collaboration than ever with ICAO, and our goal is always to ensure that policy decisions are balanced among airports, airlines and air navigation service providers. Highlights from 2014 include ICAO’s support of a highly successful ACI Africa Security Conference held in Dakar; ACI’s close work with the ICAO Secretariat in planning and preparing for ICAO Symposia; ICAO President Olumuyiwa Benard Aliu giving the keynote speech at our World Annual General Assembly in Seoul, Korea; and my participation in ICAO’s first-ever Council Retreat. ACI also stepped In 2014 Airports Council International (ACI) to the plate in 2014 to work with ICAO in continued to work on behalf of its members responding to the Ebola epidemic and as a to ensure that airport interests were being member of ICAO’s Task Force on risks to civil represented on the global stage. From aviation arising from conflict zones. working closely with the International Civil Aviation Organization (ICAO) and other ACI’s work in safety was likewise raised to a stakeholders at the policy development level new level last year, with our Airport Excellence to providing hands-on solutions and guidance (APEX) in Safety programme performing 70% on the tarmac, in the terminal and at every more reviews than in 2013. The programme other touchpoint in between, ensuring the enjoyed a number of regional milestones, sustainability of our members’ businesses including performing first-time reviews in continued to be our prime objective. the US, Europe, the Middle East and South America. Additionally, ACI released two publications in 2014 on runway safety and emergency preparedness. ACI ANNUAL REPORT | 2014 7 MESSAGE FROM THE DIRECTOR GENERAL Angela Gittens, Director General, ACI World addresses attendees to the 2014 Trinity Forum during the Opening Cocktail. Given the success of the APEX in Safety Heathrow, Amsterdam Schiphol and Singapore programme, I’m pleased to report that an Airports signing on along with their home APEX in Security initiative is now in the carriers. These trials will ultimately lead to the works after interest was shown during the publication of guidance material based on the aforementioned Security Conference in lessons learned. Dakar. And Smart Security, the joint ACI- International Air Transport Association ACI EUROPE’s Airport Carbon Accreditation initiative, continued moving forward with trials programme achieved a new milestone in in 2014, with Melbourne, Geneva, London
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