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K Airports Council International (ACI) advances the collective interests of, and acts as the voice of, the world’s airports and the communities they serve. ACI promotes professional excellence in airport management and operations and, as of January 2015, accounts for 590 regular members operating 1,850 airports in 177 countries. CONTENTS
Message from the Chair...... 4 Message from the Director General...... 6 ACI World Governing Board...... 10 01. State of the industry...... 16 02. Consolidating our position as a reliable industry partner at ICAO...... 22 03. Safety, our top priority...... 26 04. Towards smarter security...... 30 05. Airport information technology at the core of operations...... 34 06. Managing health emergencies...... 38 07. Environmental stewardship...... 40 08. Spotlight on passenger satisfaction...... 44 09. Expanding services to our members and building knowledge...... 50 10. Better education, Better professionals, Better airports...... 54 Airports Council International Africa...... 60 Airports Council International Asia-Pacific...... 66 Airports Council International EUROPE...... 72 Airports Council International Latin America-Caribbean...... 78 Airports Council International North America...... 84 Airports Council International senior staff...... 90 Airports Council International worldwide offices...... 91 4 MESSAGE FROM THE CHAIR Fredrick Piccolo, Chair, ACI World and President & CEO Sarasota Manatee Airport Authority
In much the same way, cooperation is the bedrock of ACI’s work across all aspects of the airport business, from our top priorities of safety and security to customer service, training, the environment, knowledge sharing and much more. Policymakers, airports, airlines, air navigation and a host of other service providers all have a role to play in the future of aviation. ACI understands this and embraces it.
Similarly, ACI is acutely aware that all airports—large or small, profitable or loss- making—have valuable stories to tell that will help us all navigate obstacles and overcome challenges. I’ve been privileged to be involved in numerous events organized by ACI around the world and I have been consistently impressed by the diversity of experiences exhibited by industry participants—by their willingness to explore solutions rooted in a desire for the greater good. We are, first and foremost, a network of people helping 2014 was a year of milestones, not only people, and I’m proud to say that across all of for ACI, but also for the aviation industry its activities ACI shines a light on this spirit of in general. Last year marked a century of comradery that is pervasive throughout the commercial aviation and the 70th anniversary aviation industry. of the International Civil Aviation Organization. 2014 also happened to be my first year as Of course, this light also extends outward Chair of ACI World, and as such I can’t help to illuminate the people that are most but draw comparisons between the growth important to our continued success: the of the organization and that of the industry at passengers. In the pages that follow you’ll large. read about the tremendous work that ACI and its collaborators have put into keeping air In the 100 years since Tony Jannus’ history- travelers safe and secure along their entire making flight, commercial aviation has grown journey, ensuring efficiency and providing an into an infinitely complex business that overall airport experience that maintains a spans the globe. To continue growing safely vital element of the wonder and joy that the and sustainably, the sector has learned that very first commercial air traveler surely felt collaboration on the part of all stakeholders is while crossing Tampa Bay in Jannus’ “Benoist of the utmost importance. ACI ANNUAL REPORT | 2014 5 MESSAGE FROM THE CHAIR
Sarasota Manatee Airport Authority
Fredrick Piccolo, Chair, ACI World and President Fredrick Piccolo, speaking at the 2014 Trinity Forum. & CEO, Sarasota Manatee Airport Authority, addressing attendees at the 2014 ACI Economics & Finance Conference and Exhibition.
Airboat.” with regulators to develop policies that will help increase our contribution to the global But for all the growth that the industry has economy. We are blessed with gifted leaders experienced, there are new opportunities and throughout our industry, but we must work challenges each day. We are the safest mode harder to deepen our talent pool by attracting of transport in the world, but we can be safer. the next generation of young professionals to We are the first industry to set out ambitious an industry rife with opportunities for personal global goals for reducing the climate impact and professional growth. of our operations, but we can be greener. We are profitable, but we can work more closely Needless to say, despite our significant achievements in 2014 there is plenty left to do. I’m looking forward to my second year as Chair of ACI World to help the organization— and in doing so the industry at large—grow to meet what is sure to be another exciting century of commercial air travel.
For the moment, though, as you look back at 2014, I hope the numerous accomplishments you read about in this report fill you with no small measure of pride; these victories are, after all, no less yours than they are ours.
Fredrick Piccolo, (centre right), speaks with Hong-Yeol Choi, Acting President & CEO, Incheon International Airport (right); Declan Collier, Vice Chair of the ACI World Governing Board and Chief Executive Officer, London City Airport (centre left); and Robert Deillon, Fredrick Piccolo CEO of Geneva Airport (left) during the 2014 ACI Asia- Chair Pacific/World Annual General Assembly. ACI World 6 MESSAGE FROM THE DIRECTOR GENERAL Angela Gittens, Director General, ACI World
ACI advanced a broad spectrum of projects in safety and security, the environment, information technology, airport economics and statistics, customer service and performance excellence in 2014. And even as our efforts touched upon essentially every aspect of airport operation, our cooperation extended beyond airports to partners across the aviation industry at large.
We’re enjoying more collaboration than ever with ICAO, and our goal is always to ensure that policy decisions are balanced among airports, airlines and air navigation service providers. Highlights from 2014 include ICAO’s support of a highly successful ACI Africa Security Conference held in Dakar; ACI’s close work with the ICAO Secretariat in planning and preparing for ICAO Symposia; ICAO President Olumuyiwa Benard Aliu giving the keynote speech at our World Annual General Assembly in Seoul, Korea; and my participation in ICAO’s first-ever Council Retreat. ACI also stepped In 2014 Airports Council International (ACI) to the plate in 2014 to work with ICAO in continued to work on behalf of its members responding to the Ebola epidemic and as a to ensure that airport interests were being member of ICAO’s Task Force on risks to civil represented on the global stage. From aviation arising from conflict zones. working closely with the International Civil Aviation Organization (ICAO) and other ACI’s work in safety was likewise raised to a stakeholders at the policy development level new level last year, with our Airport Excellence to providing hands-on solutions and guidance (APEX) in Safety programme performing 70% on the tarmac, in the terminal and at every more reviews than in 2013. The programme other touchpoint in between, ensuring the enjoyed a number of regional milestones, sustainability of our members’ businesses including performing first-time reviews in continued to be our prime objective. the US, Europe, the Middle East and South America. Additionally, ACI released two publications in 2014 on runway safety and emergency preparedness. ACI ANNUAL REPORT | 2014 7 MESSAGE FROM THE DIRECTOR GENERAL
Angela Gittens, Director General, ACI World addresses attendees to the 2014 Trinity Forum during the Opening Cocktail.
Given the success of the APEX in Safety Heathrow, Amsterdam Schiphol and Singapore programme, I’m pleased to report that an Airports signing on along with their home APEX in Security initiative is now in the carriers. These trials will ultimately lead to the works after interest was shown during the publication of guidance material based on the aforementioned Security Conference in lessons learned. Dakar. And Smart Security, the joint ACI- International Air Transport Association ACI EUROPE’s Airport Carbon Accreditation initiative, continued moving forward with trials programme achieved a new milestone in in 2014, with Melbourne, Geneva, London 2014, going global with the Latin America- Caribbean and North America Regions both coming online. The 115 airports currently certified under the programme account for over a quarter of global air passenger traffic annually. Further evidence of our commitment to helping airports reach the industry’s goal of carbon-neutral growth by 2020 was the 2014 release of the beta version of ACI’s free Airport Carbon Emissions Reporting Tool version 3.0. The tool ensures that airport operators around the world will have a more robust means of conducting their own CO2
(foreground) Angela Gittens (left) and Dr. Charles Schlumberger, Lead Air Transport Specialist at The World Bank; (background) Patti Chau, Regional Director, ACI Asia-Pacific (left) and Olivier Jankovec, Director General, ACI EUROPE at the 2014 ACI Economics & Finance Conference and Exhibition. 8 inventories on the road to environmental avoid pitfalls and replicate successes with sustainability. our suite of publications, with topics ranging from statistics and economics to safety and Improving the passenger experience is also security. Our knowledge-sharing capabilities important to the long-term sustainability of the go beyond this to encompass training the airport industry, and ACI has gained significant current and next generations of airport ground in this regard—both behind the scenes professionals at airports large and small around and with passenger-facing initiatives. Last the world. In fact, ACI delivered nearly 14,000 year ACI actively participated in a table-top hours of online training and 129 classroom exercise held in Washington, D.C. on cyber courses last year to ensure that airports have a security, contributing to the development of a wide and deep talent pool from which to draw. solution that would enable airports to protect As well, the conferences and accompanying themselves against cyber attacks. workshops add to the knowledge-sharing and The Aviation Community Recommended networking opportunities for airport members Information Services (ACRIS) initiative and business partners alike. continues to move forward, with 2014 You’ll read about the above and more in seeing the publication of a proof of concept the pages that follow. I hope this report service description to facilitate Airport will give readers valuable insight into ACI’s Collaborative Decision Making. Two other accomplishments and its ongoing work as the major ACRIS projects taken up last year will voice of the world’s airports. give passengers more convenient bag check-in and better information about their bag location, as well as facilitate the sharing of flight information among airports, airlines, air traffic control and ground handlers.
Equally focused on improving the traveler experience through our airports is the Airport Service Quality (ASQ) programme. To date, Angela Gittens ASQ has helped over 300 airports from around Director General the world benchmark and improve their ACI World customer service initiatives. The latest phase of the programme sees ACI cooperate with a new service provider, TNS Canada, to offer a number of enhancements to help airports improve their passenger service.
Finally, ACI continues to provide members with the industry intelligence they need to ACI ANNUAL REPORT | 2014 9
(from left) Olivier Jankovec, Director General, ACI EUROPE; Narjess Abdennebi, Chief Economist, ICAO; Declan Collier, Chief Executive Officer, London City Airport; Angela Gittens, Director General of ACI World; Tony Tyler, Director General & Chief Executive Officer, IATA; Patti Chau, Regional Director, ACI Asia- Pacific; and Jeff Poole, Director General, CANSO.
ACI, along with the International Air Transport Association and the Civil Air Navigation Services Organisation, participated in a meeting at the head offices of the International Civil Aviation Organization in Montreal, Canada in July to discuss appropriate actions to be pursued to mitigate potential risks to civil aviation arising from conflict zones. 10 20 ACI WORLD GOVERNING BOARD Directors of the World Governing Board
Fredrick J. Piccolo, AAE Declan Collier Chair Vice Chair Sarasota Manatee Airport Authority, London City Airport, United States UK
Yiannis Paraschis Stefan Schulte Immediate Past Chair Treasurer Athens International Airport, Fraport AG, Greece Germany ACI ANNUAL REPORT | 2014 11
Africa
Pascal Komla Bongani Maseko Société Aéroportuaire de Lomé Tokoin Airports Company South Africa (SALT), (ACSA), Togo South Africa
Robinson Misitala Zambia Airports Corporation Limited, Zambia 20 ACI WORLD GOVERNING BOARD 12 20 ACI WORLD GOVERNING BOARD Asia-Pacific
Dennis Chant Kenichi Fukaya Saud A.R. Hashem Queensland Airports Limited, Narita International Airport Corporation, General Authority of Civil Aviation, Australia Japan Saudi Arabia
P.S. Nair Kerrie Mather GMR Airports Sydney Airport Limited, Corporation Limited, India Australia
Emmanuel Menanteau Seow Hiang Lee Cambodia Airports, Changi Airport Group Pte Ltd., Cambodia Singapore ACI ANNUAL REPORT | 2014 13
Europe
Arnaud Feist Michael Kerkloh Tonci Peovic Brussels Airport Company, Munich International Airport, Brac Airport Ltd., Belgium Germany Croatia
Sani Sener José-Manuel Vargas TAV Holding, Aeropuertos Españoles y Navegación Turkey Aérea (AENA), Spain
20 ACI WORLD GOVERNING BOARD 14 20 ACI WORLD GOVERNING BOARD Latin America-Caribbean
Fernando Bosque Martin Eurnekian Grupo Aeroportuario del Pacifico Aeropuertos Argentina 2000, (GAP), México Argentina
Héctor Navarrete Muñoz Aeropuertos del Sureste (ASUR), México ACI ANNUAL REPORT | 2014 15
North America
Tom Ruth Jim Cherry Frank Miller Edmonton Regional Airports Authority, Aéroports de Montréal, City of San Antonio Aviation Canada Canada Department, United States
Thella Bowens Maureen Riley Mark Reis San Diego County Regional Airport Salt Lake City International Airport, Seattle-Tacoma International Airport, Authority, United States United States United States
20 ACI WORLD GOVERNING BOARD 16 ACI ANNUAL REPORT | 2014 17
The global economy many of these economies saw a cyclical slowdown. Output in emerging markets With many major economies remaining in grew by 4.7% in 2013, down from 5.1% in a fragile state, 2013 and 2014 can best be 2012. Slowing growth rates are expected in characterized as a period of unstable recovery the medium term and are primarily driven by for the global economy. While most of the reduced levels of fixed capital investment. improvements in global activity came in the latter half of 2013, as world trade volumes gained steam, economic uncertainty across the world’s economies lingered throughout 2014. Passenger traffic, jet fuel and tourism Emerging markets felt the burden of the slowdown in 2013 and 2014, while many On the whole, passenger traffic remained advanced economies continued along the resilient in the face of the global uncertainties tenuous path to recovery in the face of that beleaguered many economies in 2013 persisting downside risks. Although 2014 and 2014. International tourism, in particular, saw some improvement in the United States’ was irrepressible considering the geopolitical economy coupled with greater momentum risks that have persisted in certain parts of in international trade volumes in Asia-Pacific, the world such as Eastern Europe and the downside risks continued to persist in other Middle East. The Ebola outbreak also presented regions, particularly in the Euro area. Germany significant challenges to the aviation sector. has experienced weak industrial production Notwithstanding, by and large, international and export growth, which has translated travel in 2013 and for most of 2014 appears to into stagnation across its economy. As India have been immune to these potential risks. resurfaced from its slump of years past, China Since fuel costs, on average, make up close to continued to maintain relatively strong growth 30% of airline operating expenses according levels in GDP. Nevertheless, growth has to the International Air Transport Association, slowed across emerging markets as a whole. the recent decline in the world price of jet fuel Both Russia and Brazil have stagnated, creating will have a positive impact on airlines’ bottom significant uncertainty regarding future direct lines. Moreover, if lower jet fuel prices are long investment prospects. Accordingly, the global lived, this downward trend could potentially economic revival is imbalanced: the world’s reduce the burden on passengers in the form economies are not completely in sync with of lower ticket prices and surcharges. However, regard to their respective2012 2013 recoveries2014 2015* from the World 0.034 0.033 0.033 0.035 this is not guaranteed in the short term. This is Adanced downturn. economies 0.012 0.013 0.018 0.024 Emerging markets and developing economies 0.051 0.047 0.044 0.043 due to hedging on the part of airlines so as to minimize risk through a fixed price in the short Global economicChart 1: growth Global economic growth (year-over-year(year-‐over-‐year % change % in change GDP) in GDP) run. In 2013 average prices decreased by 3.9% compared to 2012. By 2014, prices dropped
5.1% even further by 6.3% to US$117 per barrel, and 4.7% 4.4% 4.3% continued to drop to significantly below US$100 Emerging markets and developing economies Brazil 3.4% 3.5% per barrel into 2015. In the first two months of 3.3% 3.3% Russia India 2.4% 2015China oil prices fluctuated in the narrow corridor South Africa 1.8% of US$50–60Mexico per barrel. 1.2% 1.3% According to the United Nations World Tourism 2012 2013 2014 2015* World Adanced economies Emerging markets and developing economies Organization’s (UNWTO) World Tourism Barometer, international tourist arrivals rose by 4.7% in 2013. By the end of 2014, it is While a large share of the world’s economic expected that the tourism industry will reach growth may be attributed to emerging markets, 18 a new record of 1.1 billion tourist arrivals economy, there is a net increase in global (overnight visitors). For the period from January demand for foreign goods and commodities. to October 2014, the number of international This helped awaken the air cargo market in the tourists grew by 5%, according to the latest last quarter of 2013 and into 2014 after several Barometer. years of flat growth. The overall flow of exports and imports by sea, land and air, measured by UNWTO’s results are consistent with trends in world trade volumes in goods (and services), airport traffic. Overall, global passenger traffic has experienced a rising growth trend. grew at a rate of 4.6% in 2013, with preliminary figures pointing to growth of 4.9% in 2014. The While most regions showed signs of weakness latest yearly growth rates are above the 4.2% in relation to year-over-year growth rates in air compounded average annual growth rate in cargo volumes in 2013, the inverse was true in passenger traffic for the period from 2004 to 2014. Air cargo traffic increased by almost 1% 2014. in 2013 and volumes are estimated to increase by over 4% in 2014.
Total worldwide passengers1_Chart 5 (2004–2014) With the exception of Latin America-Caribbean, which experienced a slight decline in 2013 and Chart 5: Total worldwide passengers (2004–2014) 7 12% 2014, all regions posted solid gains in air cargo 6.6 6.3
6.0 traffic in 2014. A rise in American consumer 10.8% 10%
6 5.8 5.5
5.2 spending fueled China’s exports of high-tech 5.2 5.1 8% 5 4.9 4.7 goods such as tablets, laptops and mobile 4.4 6.9% 6.6% 6.6% 6% 4 phones. Overall, estimates indicate that Asia- 5.3% 5.1% 4.9% 4% 4.4% 4.6% Pacific’s air cargo volumes increased by 6% in 3 2% 2014. With growth of almost 9%, the Middle Passengers (billions) (billions) Passengers % Year-‐over-‐year growth % 2 0% East is likely to post the greatest gains for 2014 0.1%
1 compared to other regions. -‐2% -‐1.8%
0 -‐4% 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014*
Page 11 Emerging markets and While airports in Europe and North America advanced economies experienced modest gains in passenger traffic in 2013, estimates for year-over-year growth Future growth in air transport demand will in 2014 are slightly higher at 5.2% and 3.2% come from emerging markets. This is largely respectively. Many air transport markets in because of the economic demography of emerging economies remained buoyant, these markets: Most of the world’s population although Asia-Pacific’s preliminary passenger resides in emerging markets and developing traffic growth in 2014 has slowed compared economies. In fact, these countries account for to 2013. The Middle East and Latin America- over 85% of the world’s population, although Caribbean posted strong year-over-year growth half of the world’s output (measured by GDP) in passenger traffic in 2014 at 10.3% and 6.2% comes from advanced economies. respectively. Over the period from 2000 to 2013, the compounded annual growth rate for passenger traffic was 9.1% for emerging markets and Air cargo traffic, 1.5% for advanced economies. Emerging competition and global markets achieved a compounded annual growth trade rate of 6.3% in air cargo volume, whereas air cargo volume in advanced economies grew Despite the uneven recovery in the global by just 0.2% over the same period. Rising ACI ANNUAL REPORT | 2014 19 incomes in the emerging markets will continue The airport industry to help propel global traffic to new heights in the coming decades as the more mature Global airport revenues remained largely markets of Western Europe and North America unperturbed based on results for the 2013 cede rank to new airport hubs in other regions. financial year in the face of the economic Sizeable population bases and rapid rises in per uncertainties and downside risks that have capita incomes in these markets are the main persisted across the world’s markets. economic engines driving this tendency. Aeronautical income, non-aeronautical income and non-operating income, which are the Total passengers - emerging vs. advanced economies (2000–2014) three components of a typical airport’s income streams, all experienced sound growth rates in 2013 compared to the previous year. In essence, growth in key emerging market airports has circumvented the slowdown in the Euro area and other more mature markets.
Industry income as a whole grew by 5.4% over 2012, reaching US$131 billion in 2013. On a regional basis, European airports hold the greatest proportion of global airport income (38%). This is followed by Asia-Pacific (28%) and North America (22%). Although Europe occupies a significant proportion of the world’s airport revenues, it has experienced the The marked divergence in growth rates weakest growth in overall revenues at 2.3% illustrated above means that the proportion year over year. In particular, with the Euro- of global traffic accounted for by emerging area downturn, non-aeronautical revenues markets continues to increase. In 2000, decreased by 3.5%. Notwithstanding, the countries that were classified as emerging region also experienced a decrease in total markets handled 22% of the world’s passenger costs by 3.2%. traffic. By 2013, the proportion of global As expected, the regions with the highest passenger traffic handled by emerging markets growth in revenues also have the highest had almost doubled to 42%. Similarly, air cargo growth in passenger traffic. Asia-Pacific, the handled by emerging market airports jumped Middle East and Latin America-Caribbean saw from 21% of world volume in 2000 to over one- overall revenues increase by 11.8%, 11.6% third of global cargo volume in 2013. and 6.8% respectively. However, the growth Rising incomes, liberalization and competition in costs varies markedly from one region to in the emerging aviation markets will continue the next. The Latin America-Caribbean region to help stimulate global traffic in the coming recorded the greatest gains in total costs from decades, as the more mature markets of 2012 to 2013. Western Europe and North America decrease Some airports still generate aeronautical in prominence compared to new hubs in other revenues for the most part through aircraft- regions. Emerging aviation markets’ sizeable related charges, but the majority of airports population bases and rapid increases in their have gradually put their emphasis on charging per-capita incomes are the main drivers of their passengers. With regard to the ratio of growing air transport clout. aircraft- versus passenger-based income, there is significant variation across regions— in Europe, Latin America-Caribbean and the 20
Middle East, a high proportion of revenues happen, governments must provide the right come from passenger-related charges. North regulatory framework in order to attract private America has a more equal ratio of one income capital and maximize non-aeronautical revenues source versus the other. On the whole, there is greater reliance on passenger-based While the airport industry as a whole is revenues. Although passenger-based revenues profitable, a significant proportion of airports occupied 66% of the two types of aeronautical are actually in the red. In fact, as many as 67% revenues, a slight decrease in this proportion is of airports globally operate at a net loss, with documented from 2012 to 2013. 80% of airports that service fewer than one million passengers per year posting net losses. Non-aeronautical sources of income not only Of the airports that reported a net loss in 2012, provide diversification in an airport’s income 93% service fewer than one million passengers portfolio but also serve as an additional annually. Industry profitability is primarily cushion during economic downturns. Because generated from the 20% of airports that carry aeronautical revenues do not always cover the the bulk of passenger traffic. costs of running an airport, non-aeronautical revenues are a vital component of the airport’s The airport industry is complex. While on income statement and are often used to the whole, airports appear to be in good finance infrastructure. financial health, each airport is subject to its own economic, political and environmental Retail concessions remain the leading source conditions, but it can be said that despite of non-aeronautical income for airports, the fact that our industry is vulnerable to the representing 27% of non-aeronautical income. worldwide business cycle, the overall demand Car parking income and property income/ for air transport shows resilience. rent follow retail concessions as the leading secondary sources of income at 20% and 18% Distribution of non-aeronautical income respectively. (2013) Chart 22: Distribu8on of non-‐aeronau8cal income (2013) The Middle East has the highest proportion of 0.3% non-aeronautical income attributed to leasing 16% Retail concessions 1% of or revenue-sharing from retail concessions. 3% 27% Car parking* North America continues to be the world 4% Real estate income or rent Rental car concession leader in generating revenue from car parking 5% Food and beverage services at 39%, whereas Asia-Pacific has the 6% Adver8sing 20% highest proportion of real estate income or U8lity recharges rent, representing 23% of the region’s non- 18% Fuel and oil aeronautical revenues. Avia8on catering service Chart 22: Distribu8on of non-‐aeronau8cal income (2013) Other
0.3% Outlook16% and industry Retail concessions 1% 3% profitability 27% Car parking* 4% Real estate income or rent The pressure for airport development will Rental car concession 5% continue to grow as more and more citizens Food and beverage 6% gain access to air travel as a result of increasing Adver8sing 20% standards of living in many parts of the U8lity recharges world.18% Due to budgetary constraints, airport Fuel and oil development will be funded with private sector Avia8on catering service participation and an increased focus on non- Other aeronautical revenues. However, for this to ACI ANNUAL REPORT | 2014 21
Our industry-leading analysis of airports—large and small, from all over the world—helps members, industry partners, decision-makers and our customers better understand our business.
– Angela Gittens, Director General, ACI World 22 ACI ANNUAL REPORT | 2014 23
ACI World Director General Angela Gittens in 2014 attended the first ever ICAO Council Retreat, which was focused on strategies to enhance the efficiency and effectiveness of ICAO.
Following the 38th International Civil Aviation ACI and ICAO are also increasingly working Organization (ICAO) Assembly in 2013, the together to present a public partnership. For past year has been one of consolidation and example, in April ICAO supported a highly development both for ACI and for ICAO. The successful ACI Africa Security Conference in ICAO Council and the Air Navigation Commis- Dakar, Senegal at which ICAO Council mem- sion have got down to work to deliver the Res- bers and Secretariat presented ideas for a new olutions agreed by the Assembly and ACI has security/facilitation initiative for Africa. This is supported that work directly and indirectly. now being taken forward by the ICAO Council. In turn, for example, ACI has presented ideas and case studies to ICAO about how taxiway and taxilane separation distances might be safely reduced to increase efficiency and save on costs at many airports. The final necessary steps to change the rules are, at the time of writing, underway.
Less tangible, but also important, has been the way that ACI has worked closely with the ICAO Secretariat to plan and prepare for ICAO Symposiums and other events. Two of the more successful were the ICAO Air Transport Symposium in May—in which ACI World Di- rector General Angela Gittens and ACI World Dr. Olumuyiwa Benard Aliu, President of ICAO, provided the keynote address to the ACI World Chair Fredrick Piccolo were panel members on Annual General Assembly held in Seoul on 27 May. sessions relating to sustainable development and the growth of air transport—and the Sym- posium on Innovation in Aviation Security in 24
October, where there was a very strong rep- Transportation Secretary Anthony Foxx and resentation on panels by airport security ex- FAA Administrator Michael Huerta. perts from several ACI Regions. These ICAO Symposiums are well attended by regulators Last, and by no means least, for the first time from around the world and give ACI exposure in ACI’s history the President of ICAO, Dr. to those that would not normally attend ACI Olumuyiwa Benard Aliu, provided the keynote events. address to the ACI World Annual General Assembly held in Seoul, Korea on 27 May, ACI continues to develop its relationship with taking the opportunity to speak about ICAO’s ICAO leadership, and Angela Gittens has made commitment to cooperating closely whenever presentations to the full ICAO Council; joined and wherever possible with colleagues at ACI. the first (and definitely not last) ICAO Retreat; President Aliu also noted that ICAO looked and given an industry perspective at a lunch- forward to continuing to benefit from the new time address to aviation’s leaders at the cele- proximity of ACI World and to working even brations of the 70th Anniversary of the signing more closely with ACI on some of the more of the Convention on International Civil Avia- pressing challenges in the months and years tion (otherwise known as the Chicago Conven- ahead. tion) at the Stevens Hotel in Chicago on 8 De- cember. ICAO was also joined by many other senior US and international officials including UN Secretary General Ban Ki-moon, Chicago Mayor Rahm Emanuel, US Department of
(from left) Fredrick Piccolo, Chair, ACI World, and President and CEO, Sarasota Manatee Airport Authority; Dr. Olumuyiwa Benard Aliu, President, ICAO; Tan Sri Bashir Ahmad Abdul Majid, then President, ACI Asia-Pacific and then Managing Director, Malaysia Airports Holdings Berhad; and Declan Collier, Vice Chair, ACI World Governing Board, and Chief Executive Officer, London City Airport at the May 2014 ACI World Governing Board meeting. ACI ANNUAL REPORT | 2014 25
The airport sector is pleased and proud to be a member of ICAO’s family. We are well aligned in our activities to foster a safe, secure and sustainable civil air transportation system.
– Angela Gittens, Director General, ACI World 26 ACI ANNUAL REPORT | 2014 27
The goal of ACI’s safety and technical well as coordination of emergency response affairs team is to contribute to the safety of plans with other organizations interfacing with airfield operations worldwide. It does this by the aerodrome during an emergency. influencing the appropriate development of international safety regulations, by publishing The ACI Runway Safety Handbook provides guidance on best practices for airport methodologies and best practices that can operators, and by fostering the implementation be implemented to assist airport operators to of standards, best practices and appropriate achieve an enhanced level of runway safety. new technologies. This handbook provides guidance material for the development of a runway safety programme for all aerodromes (large or small), Publications as well as ways to tailor, improve and expand existing programmes, including the important In 2014, ACI released two new safety role of an airport runway safety team (RST). In publications: The ACI Emergency Preparedness addition, ACI cooperated with the International and Contingency Planning Handbook and the Civil Aviation Organization (ICAO) on specific ACI Runway Safety Handbook. guidance for setting up effective RSTs. We recommend that all airports should have an The ACI Emergency Preparedness and RST. Contingency Planning Handbook brings together best practices, knowledge and experience from aerodromes around the world ACI also started working on two other to assist aerodrome operators in developing handbooks—Apron Safety and Safety and implementing a robust emergency plan, Management Systems—for publication in including restoration of operations. It also deals 2015, and we began cooperation with ICAO with business continuity planning, and covers to produce a Manual on Airport Collaborative the roles and responsibilities of operators, as Decision Making (A-CDM).
ACI Safety Symposium ACI’s 2nd Safety Symposium took place on 26 May 2014, during the ACI Asia-Pacific/ World Annual General Assembly, Conference & Exhibition in Seoul, Korea. Angela Gittens, Director General, ACI World, opened the event by noting that ACI and the rest of the industry have made tremendous efforts to enhance airport safety, most particularly runway safety and also by introducing Safety Management Systems, studying incident data and identifying and mitigating risks. Other presentations included Building an effective safety culture, Initiatives for the improvement of runway safety, Why safety performance indicators are needed and an update on ACI safety initiatives.
All members attending the Symposium The ACI Runway Safety Handbook received a USB key containing the ICAO 28
Runway Safety Implementation Kit, compiled to Annex 14, on the same timetable: by ACI, ICAO and eleven partner organizations representing all aspects of the industry. improvements to visual aids; It includes valuable guidance material taxiway design guidance for the accumulated over many years, including the prevention of runway incursions; ACI Runway Safety Handbook. ACI sponsored a risk and performance-based approach to and distributed 600 copies to its membership. the development of ICAO Standards; and heliport emergency planning.
Another issue that will be sent for consultation in 2015 is a standardized format for runway condition reporting to give pilots information on braking action on contaminated runways. ACI has supported this initiative.
On the other hand, ACI opposed mandating a so-called Autonomous Runway Incursion Warning System, known as Runway Status Bongani Maseko, Chief Executive Officer, Airports Lights in some States. ACI proposed language Company South Africa and ACI World Governing to clarify that this is an optional system. The Board Liaison for Safety, opens the 2nd ACI Safety Symposium, held in Seoul, Korea during the 2014 proposal will be sent to States for consultation ACI Asia-Pacific/World Annual General Assembly, in 2015. Conference & Exhibition. ACI also supported the creation of, and will participate in, three new ICAO Task Forces on:
ICAO Annex 14 regulatory provisions for ground handling; A-CDM; and ACI is constantly involved in the development strategic view of ICAO provisions for of Annex 14, covering regulatory provisions for aerodromes. Aerodromes. The most significant proposal in 2014 was for the reduction of the minimum taxiway separations specified in ICAO Annex APEX in Safety: Building 14 and the distance from a taxiway centre- upon the success of 2014 line to a fixed object. The reduction would be as much as 6.5 metres for Aerodrome Airport Excellence (APEX) in Safety is ACI’s Reference Code F (up to 80-metre aircraft response to the industry’s call to action to wingspan), and 4 metres for Code E (up to enhance aviation safety worldwide. It is 65-metre wingspan). This is the result of a designed to help airports identify and mitigate long campaign by ACI that was supported by safety vulnerabilities through peer review other international organizations and States, missions, education, mentoring and best and should be very useful to airports that practice guidance. What started as a pilot have had difficulty in complying with the project in 2011 has evolved into an industry current ICAO requirements, for example recognized programme that supports airports when accommodating larger aircraft. It was in their efforts of continuous operational safety approved by the Air Navigation Commission performance improvement. and sent out for consultation with States, and the new provisions are expected to become The programme delivered 70% more safety applicable in 2016. reviews versus 2013, conducted across all ACI regions. These activities were highlighted by a ACI also supported the following amendments series of firsts for the programme: ACI ANNUAL REPORT | 2014 29
APEX in Safety review of Athens International Airport
first review of an American Airport (SEA); Aviation Administration joined under a special first review of a major European airport memorandum of cooperation to support (ATH); reviews in developing countries. first review of a major Middle Eastern Airport (AUH); and 2015 promises to be a busy year for the APEX programme as we develop tailor-made reviews first review of a South American airport (UIO). for our members. Key areas of focus, such as Safety Management Systems and Aerodrome Certification support efforts, will generate a Contributing to the success of the programme lot of interest. APEX in Safety will keep up in 2014 was APEX in Safety’s new ability to the drive to increase safety partner numbers deliver a comprehensive review in French in by expanding its network to include non- addition to the language capabilities of both traditional participants from World Business Spanish and English. This additional resource Partners. allowed the programme to expand, specifically in Western Africa, with reviews conducted Supporting this growth will include developing 100% in French for our member airports in strategic links with governmental organizations Côte d’Ivoire, Burkina Faso, Niger, Bénin and that can provide funding to some of our Gabon. members. Recognizing that a small investment in safety generates significant opportunities The programme would not be as successful for growth, these international and regional as it is without the generous contribution development bodies will be a key part of the and strong commitment from our safety programme’s success in 2015. partners. Airports from all regions came together to support our community of airports’ For more information on ACI’s work in the philosophy of “no airport left behind.” A realm of safety, please visit http://www.aci. special highlight of the partnership programme aero/About-ACI/Priorities/Safety. occurred in 2014 where the US Federal 30 ACI ANNUAL REPORT | 2014 31
Stakeholders from across the industry have been involved in Smart Security trials to ensure that solutions align and complement each other. Under Smart Security, passenger security scanners offer improved detection of non- metallic items and enable quicker and less intrusive secondary searches
Announced in December of 2013, Smart deliver immense value. The Smart Security Security replaced ACI’s “Better Security” and Management Group is made up of an equal the International Air Transport Association’s number of parties—five airports, five airlines (IATA) “Checkpoint of the Future” and five regulators—who have committed to programmes. This programme heralded a new attending all meetings, guaranteeing effective level of cooperation between ACI and IATA and continuous oversight of the lessons while also showing the wider industry that learned in the trials. collaboration between all stakeholders would During 2014, the Group met three times, in Amsterdam, Singapore and Washington, where the participants shared their collective experiences of trials conducted at our members’ airports. Airports participating or reporting on trials in 2014 included Melbourne, Geneva, London Heathrow, Amsterdam Schiphol and Singapore, all of which were able to count on the support of their regulator and home carrier.
Moving forward in 2015, the programme aims to take the lessons learned during the trials and convert this information into guidance that
Now in the trial phase with participating airports including Melbourne, Geneva, London Heathrow, Amsterdam Schiphol and Singapore, Smart Security guidance material will then be produced based on lessons learned to help facilitate wider adoption of the programme. 32 can be readily accessed by all ACI members. Aviation Organization’s Aviation Security Panel, which convened in April 2015. This Other members are getting involved in 2015 paper details the programme, its goals and as well. The programme is well supported collective aspirations to improve aviation by Canadian airports such as the Greater security through the use of flexible, Toronto Airport Authority and the Vancouver sustainable, outcome-focused and risk-based Airport Authority. Both Dublin and Doha will solutions, especially at passenger screening be launching trials in the coming months with checkpoints. interest from other airports in the Asia-Pacific region. For more on ACI’s work in security, please visit http://www.aci.aero/About-ACI/Priorities/ A key pillar of this programme is the support Security. of regulatory bodies. ACI and IATA submitted a Working Paper to the International Civil
While these and other Smart Security solutions can make a difference on their own, the greatest benefits will be seen through their integration. ACI ANNUAL REPORT | 2014 33
Safety and security are our top priorities as always. All sectors collaborate to achieve best performance.
– Angela Gittens, Director General, ACI World 34 ACI ANNUAL REPORT | 2014 35
The ACI World IT Standing Committee.
Airport information technology (IT) is a recog- community-wide Hackathon. Schiphol is taking nized enabler of operational efficiency, trans- the lead to organize the Airport Hackathon and forming communications and controls in our is currently looking for organizations that are working environment and ultimately helping interested in participating. This first Hackathon airports to enhance the passenger experience. is to be scheduled in 2015 at a date and place At the same time, IT solutions evolve and im- to be confirmed. ACI supports the idea and prove rapidly. One of the main challenges is in- will promote the event across the aviation in- tegrating these new technologies with existing dustry. ones in an appropriate manner that maintains the value of earlier investments. Cyber security Airport Hackathon Considering the evolving nature of cyber threats in the aviation industry, ACI has taken A Hackathon is a programming competition the lead on a number of initiatives to help air- where small teams of developers work inten- ports protect their systems from cyber threats. sively for 36 hours to build a mobile app using web services, application programme inter- On 30 October 2014, ACI actively participat- faces and datasets provided by partner orga- ed in a table-top exercise held in Washing- nizations. It is a battle of skills and a pressure ton, D.C. on cyber security. The purpose of cooker for new ideas. Unlike the name “Hack- this meeting was to use plausible scenarios athon” may imply, the event has nothing to do through which the commercial aviation indus- with breaking into your systems! try could be disrupted by cyber attacks and to identify strengths and weaknesses in the in- During the ACI World Airport IT Standing Com- dustry’s ability to mitigate, defend against and mittee (WAITSC) meeting in September 2014, recover from cyber attacks. the idea was presented to organize an aviation 36
Several action plans resulted from this meet- ACRIS ing. ACI is naturally involved in contributing to the development of a solution that would en- ACI founded the Aviation Community Recom- able airports to be protected against a possible mended Information Services (ACRIS) initiative cyber attack. to define technical protocols and interfaces (called web-services) that enable efficient Also in 2014, a Statement of Cooperation was “machine-to-machine” information exchange signed by the International Air Transport Asso- among different systems operated by airports, ciation, the Civil Air Navigation Services Organ- airlines and other stakeholders. These recom- isation, the International Coordinating Council mended web-services are based on existing of Aerospace Industries, the International Civil agreed data definitions around a common se- Aviation Organization and ACI, yet another mantic model. indication of ACI’s commitment to collabo- rating with industry partners to combat cyber The services are designed to be reused for dif- threats. ferent business processes, following the re- quirements from all aviation stakeholders. The Finally, in 2014 a Cyber Security Task Force end result is a significant reduction in complex- (CSTF) was established under a sub-group of ity, time to market and cost. WAITSC. The objectives of the CSTF are to support the above mentioned Statement of In 2014, ACI published a proof of concept Cooperation, to participate in the development service description to facilitate Airport Collabo- of similar cooperative efforts worldwide, to rative Decision Making (A-CDM). ACI also pub- develop a suggested comprehensive policy lished the ACRIS Semantic Model version 2.0 on cyber security to be adopted at airports, to after introducing version 1.1 earlier the same develop cyber security guidance material and year. The ACRIS Semantic Model enables the to act as a communication interface between integration of information between different airports, especially when faced with a cyber applications, often in different organizations, threat. such as among an airport, an airline and air traffic management, making it an effective tool for the efficient sharing of information.
Airport IT Strategic Plan Two other major ACRIS projects were under- Template taken in 2014: Baggage and Passenger Confor- mance Web-Services version 2.0 and A-CDM Growing airport operations means growing Common Situational Awareness Web-Services airport IT. In 2014, ACI developed an Airport IT version 1.0. The first is designed to give pas- Strategic Plan Template and in 2015 will pro- sengers more convenient bag check-in and vide this template to its members to aid them better information about their bag location, in setting their overall goals for the business while the second helps facilitate the sharing of and developing a plan to achieve those goals. flight information among airports, airlines, air The Strategic Plan Template is designed to traffic control and ground handlers. grow with businesses as they become larger and more complex, allowing for more sophisti- For more information on ACI’s work in the cated strategy formation to sustain growth and area of airport IT, please visit http://www.aci. develop the leadership and resources neces- aero/About-ACI/Priorities/Information-Technol- sary to keep the business developing. ogy. ACI ANNUAL REPORT | 2014 37
Information and Communications Technology has become an enabler of airport business processes and will be increasingly significant as we strive to achieve a better passenger experience and greater efficiency.
– Angela Gittens, Director General, ACI World 38 ACI ANNUAL REPORT | 2014 39
It impossible to look back at 2014 without Collaborative Arrangement for the Prevention thinking of the Ebola virus epidemic in West and Management of Public Health Events in Africa, which is the first Ebola outbreak cat- Civil Aviation (CAPSCA). This initiative also in- egorized by the World Health Organization volves cooperation with WHO, UNWTO, IATA (WHO) as a Public Health Emergency of Inter- and other aviation industry stakeholders. national Concern. CAPSCA remains the primary instrument to In order to support the global efforts to contain enhance infectious disease awareness across the spread of the disease and provide a coordi- the aviation industry. CAPSCA fosters capacity nated international response for the travel and building in pandemic preparedness and emer- tourism sector, ACI World Director General gency response globally via the establishment Angela Gittens joined the Director Generals of of regional steering groups and medical as- WHO, the International Civil Aviation Organiza- sistance teams formed in each region of the tion (ICAO), the United Nations World Tourism world. To reinforce the airport perspective Organization (UNWTO), the International Air during CAPSCA deliberations, ACI World and Transport Association (IATA) and the World its representatives actively participated in sev- Travel and Tourism Council in August 2014 eral CAPSCA meetings held in 2014. to activate a Travel and Transport Task Force with the mandate of monitoring the situation Also in 2014, ACI World promoted the pub- and providing timely information to the travel lication Business Continuity Management and tourism sector, as well as to the travelling Framework and Case Studies for Health-relat- public. ACI represents the global airport com- ed Disruptions at Airports. This important doc- munity in this task force. ACI has actively par- ument contains a set of recommended man- ticipated and contributed to this Task Force’s agement processes to establish one generic, important work plan in 2014 and will continue airport-wide business continuity management its commitment to this group while it remains system covering the range of operational active. threats that the airport operator faces. It also includes case studies and tools to manage health-related disruptions at airports. The pub- lication is based on leading practices from the Pandemic preparedness ACI World Facilitation and Services Standing and business continuity Committee. management For more information on ACI’s work in man- ACI World and ACI Regional Offices have con- aging health emergencies, please visit http:// tinued to strengthen their support of the ICAO www.aci.aero/About-ACI/Priorities/Health.
The 7th Meeting of the CAPSCA-Asia Pacific project was hosted by the Civil Aviation Authority of Sri Lanka in Colombo, Sri Lanka, from 20 May to 23 May 2014. 40 ACI ANNUAL REPORT | 2014 41
The 3rd Airport Environmental Seminar, held in Kuala Lumpur in February 2014
In 2014, Airport Carbon Accreditation was ACI’s Airport Carbon and Emissions Reporting adopted in the ACI North America and Latin Tool (ACERT) allows an airport operator to America-Caribbean regions, meaning that conduct its own in-house CO2 inventory the programme is now global and available without specific emissions expertise. The free to every airport in the world. Seattle-Tacoma tool has now been used to achieve Airport International Airport and Puerto Vallarta Carbon Accreditation at six airports in the International Airport were the first to be Netherlands, Thailand and Mexico. A new accredited in these two regions, respectively, ACERT version 3.0 has been released for and both are members of the ACI World beta testing and it is designed to be suitable Environment Standing Committee. The for an airport to gain accreditation at Level 3 115 airports accredited as of January 2015 Optimization and Level 3+ Neutrality. ACERT represent approximately 22% of global is a cost-effective means for small airports to passenger traffic. In Europe, where the track and start managing their greenhouse gas programme started, the nearly 90 airports emissions. accredited represent some 60% of traffic in that region. Committee on Aviation Environmental Protection The International Civil Aviation Organization’s (ICAO) Committee on Aviation Environmental Protection (CAEP) continues to work on a number of items in preparation for its next meeting in 2016. Outcomes that can be expected at the CAEP/10 meeting include: 42
a new certification standard for the CO2 The World Environment Standing Committee emissions from aircraft; met in Kuala Lumpur in February and also held a “transition” standard on particulate the 3rd Airport Environmental Seminar during matter (PM) emissions from aircraft that the same week. The host, Malaysian Airports will lead to a full mass and number PM Holding Berhad, uses ACERT at 21 of its standard by 2019; and airports to track CO2 emissions. a new study on Aviation and Community Engagement and an update of the Airport In June 2014, ACI published a Briefing Note Planning Manual Part 2 – Land Use and on the complex issue of pavement de-icing Environmental Management. products and carbon brake catalytic oxidation. A new risk assessment approach to the issue has just been completed by an IATA-led group CAEP has also been providing technical with ACI and airport participation. support to the ICAO Council’s subcommittee working on a global market-based measure for On the horizon in 2015 are an update of the addressing aviation CO2 emissions. ACI Policy Handbook with a new section on sustainability, a joint paper with CANSO on ICAO held five regional State Action Plan noise management and a joint paper with IATA Workshops in Mexico City, Lima, Yaoundé, on managing deplaned waste. By the end of Nairobi and Kuala Lumpur in 2014, with ACI 2015, papers will need to be ready for the providing input on airport initiatives. Three 2016 CAEP/10 meeting. more workshops will be held in 2015 in Dubai, Poland and Montreal. For more information, please visit http://www. aci.aero/About-ACI/Priorities/Environment.
The World Environment Standing Committee met in Kuala Lumpur in February 2014 ACI ANNUAL REPORT | 2014 43
Aviation is the first industry to have a long-term plan to achieve carbon- neutral growth. ACI is committed to helping airports do their part to reach this objective and to communicate their achievements.
– Angela Gittens, Director General, ACI World 44 ACI ANNUAL REPORT | 2014 45
2013 Director General’s Roll of Excellence winner Cairo International Airport.
Airports are more than simply points of Airport Service Quality departure and arrival. They are complex programme businesses in their own right. As such, a focus on serving the passenger has become Developed by Airports Council International increasingly important to ensuring success. (ACI) specifically for airports, the ASQ In the fast-changing landscape of worldwide programme is the world’s leading airport aviation, the Airport Service Quality (ASQ) customer service measurement and programme is the key to understanding how to benchmarking tool. The programme identifies increase passenger satisfaction and improve and disseminates best practice methodology business performance. from the top-performing airports around the world and provides input to airports in all regions that seek more effective, efficient and profitable ways of serving the flying public.
ASQ has helped over 300 airports from around the world benchmark and improve their customer service initiatives. The latest phase of the programme, launched in early 2015, sees ACI cooperate with a new service provider, TNS Canada, one of Canada’s preeminent marketing and social research firms, to offer enhancements such as new online reporting tools to deliver tailored 2013 Director General’s Roll of Excellence winner dynamic analyses; improved programme Taiwan Taoyuan International Airport transparency and reliability; and a suite of additional services that will facilitate airports’ journey to customer excellence. 46
Airport Service Quality based on 2014 results, have been announced Survey and are shown in the tables on the next page. In April 2015, the Annual ASQ Awards for 2014 will be presented at the gala evening ceremony at the ACI Asia-Pacific Regional Assembly, Conference and Exhibition in Dead Sea, Jordan. During the ACI Latin America-Caribbean/World Annual General Assembly and Exhibition to be held in Panama City in August/September, three new airports—Indianapolis International Airport, Seoul Gimpo International Airport and Chhatrapati Shivaji International Airport in Mumbai—will be inducted into the prestigious ACI Director General’s Roll of Excellence. The honour recognizes airports that have ranked among the top five in ASQ for their category for five of the last six years (2009–2014). As this report goes to press, 2013 Director General’s Roll of Excellence winner the highest-ranking airports in all categories, Keflavik International Airport
The winners of ACI’s 2013 ASQ Awards gather in Seoul, Korea in May 2014. ACI ANNUAL REPORT | 2014 47
Best Airport by Region Africa Asia-Pacific Europe
1. Mauritius 1. Seoul Incheon 1. Keflavik 2. Durban 2. Singapore 2. Moscow Sheremetyevo 3. Cape Town 3. Beijing 3. Porto 4. Johannesburg 4. Haikou 4. Malta 5. Nairobi 5. New Delhi 5. Zurich
Latin America-Caribbean Middle East North America
1. Guayaquil 1. Queen Alia - Amman 1. Indianapolis 2. Quito 2. Abu Dhabi 2. Tampa 3. Cancun 3. Tel Aviv 3. Jacksonville 4. Nassau 4. Doha 4. Sacramento 5. Santo Domingo 5. Dubai 5. Ottawa
Best Aiport by Region (fewer than 2 million passenger per year) Africa Asia-Pacific Europe Latin North America America-Caribbean
Upington Langkawi Murcia Culiacan Victoria
Best Airport by Size 2–5 million passengers 5–15 million passengers 15–25 million passengers
1. Guayaquil 1. Haikou 1. Seoul Gimpo 2. Mauritius 2. Sanya 2. Wuhan 3. Ottawa 3. Hyderabad 3. Hangzhou 4. Nassau 4. Tianjin 4. Cancun 5. Ahmedabad 5. Changchun 5. Tampa
25–40 million passengers Over 40 million passengers
1. New Delhi 1. Seoul Incheon 2. Taipei Taoyuan 2. Singapore 3. Chongqing 3. Beijing 4. Shanghai Hongqiao 4. Shanghai Pudong 5. Mumbai 5. Hong Kong
Best Improvement Africa Asia-Pacific Europe Latin Middle East North America America-Carib- bean Mauritius Kolkata St. Petersburg Queen Alia - San Antonio Santo Domingo Amman 48
Airport Service Quality and Culture; Children and Youth Services; Forums Convenience through Technology; Religious and Spiritual Worship; Education and Learning; In 2014, three ASQ Forums representing the Airport Design; and Sports. regional members were held in San Francisco, US; Sayan, China; and Geneva, Switzerland. Airport operators are committed to improving The ASQ Forums provide an opportunity for passengers’ experiences, and PassengersPlus airports to discuss industry best practices acts as the perfect platform to showcase in managing service quality. Forum events these initiatives. In an era where cutbacks are free and open to all member airports, and automation are the order of the day, whether the airport is currently enrolled in the efforts to share stories of airports putting the ASQ programme or considering joining in the passenger first are important for airports, their future. passengers and other stakeholders. These stories reiterate the message that since the For more information on the ASQ programme, beginning of aviation, airports have been a part please visit http://www.aci.aero/Airport- of the communities they serve, and have an Service-Quality/About-ASQ. unwavering desire to improve the treatment of airline passengers as valued residents and visitors. PassengersPlus: ACI would like to thank contributing airports Celebrating airports that for their submissions, which increased the put passengers first number of initiatives on the PassengersPlus website from 71 at the end of 2013 to 117 by ACI’s global PassengersPlus initiative was the end of 2014. developed in 2013 with the objective of celebrating the very best examples of airports that put passengers first. The campaign centers on exceptional customer service and passenger facilitation throughout six regions: Africa, Asia-Pacific, Europe, Latin America- Caribbean, Middle East and North America.
PassengersPlus encourages members of the airports community to share their experiences online via www.aci.aero/paxplus. Service categories included under the PassengersPlus umbrella are Entertainment and Recreation; Community and Social Services; Tourism
Passengers at Jomo Kenyatta International Airport can enjoy more convenience when arriving for their flights with the self check-in kiosks. ACI ANNUAL REPORT | 2014 49
The passenger is the engine that drives our industry. Excellence in serving air travelers is a pursuit that never ends; there’s always more to do, further to push.
– Angela Gittens, Director General, ACI World 50 ACI ANNUAL REPORT | 2014 51
Economics and statistics ACI continued to provide and expand upon its comprehensive coverage of airport traffic and economic trends in 2014. The September release of the ACI World Airport Traffic Report saw its sample increase to another record high of nearly 2,000 airports. The total figure for the latest report reached 1,989 airports in more than 160 countries, with data presented in three thematic areas: passengers, cargo (freight and mail) and aircraft movements.
In 2014, the ACI Airport Economics Report included data on 683 airports, representing 70% of the world’s passenger traffic. This edition, covering the 2012/2013 fiscal year, significantly expanded the coverage of airport economics, including airport infrastructure, capacity, employment, ownership, regulatory models and a new section analyzing airports’ balance sheets. An in-depth analysis of The 2013 ACI Annual World Airport Traffic Report industry income (aeronautical and non- aeronautical) and costs (operating and capital) continued to be the bedrock of the report. Guidance materials In 2014, ACI once again published guidance material and reference documents that, in addition to being essential sources of information for airports, can be used in safety- related courses to ensure best practices and up-to-date policies are promoted in ACI Global Training educational programmes.
ACI released two new titles in 2014: the ACI Runway Safety Handbook in March and the ACI Emergency Preparedness and Contingency Planning Handbook in November.
The ACI Runway Safety Handbook provides methodologies and best practices that can be implemented to assist airport operators to achieve an enhanced level of runway safety. This handbook provides guidance material for the development of a runway safety programme for all aerodromes (large or small), as well as ways to tailor, improve and expand The 2013 ACI Airport Economics existing programmes, including the important Report role of an airport runway safety team. 52
The ACI Emergency Preparedness and Contingency Planning Handbook brings together best practices, knowledge and experience from aerodromes around the world to assist airport operators in developing and implementing a robust emergency plan. It also deals with business continuity planning, and covers the roles and responsibilities of aerodrome operators, as well as coordination of emergency response plans with other organizations interfacing with the airport during an emergency.
In addition, ACI collaborated with the International Air Transport Association and other key aviation stakeholders for the publication of the 10th edition of the Airport Development Reference Manual, which provides guidance on designing airport facilities while keeping in mind user needs. Forthcoming materials for 2015 include a “Recommended Practice on Safety Key The 2014 Runway Safety Handbook Performance Indicators,” as well as the latest editions of the ACI Airport Economics Report and the ACI Annual World Airport Traffic Report.
The 2014 Emergency Preparedness and Contingency Planning Handbook ACI ANNUAL REPORT | 2014 53
Knowing where you want to go is only half the battle; you need to know how to get there. The sharing of knowledge and best practices is the most effective way to accelerate progress.
– Angela Gittens, Director General, ACI World 54 ACI ANNUAL REPORT | 2014 55
Accident and Incident Investigation, 27–31 October in Nairobi, Kenya
Educating members is ACI Global Training’s The 2014 curriculum concentrated on areas objective under the overarching goal of that included the Airport Executive Leadership creating better professionals and better Programme (AELP) and the Global ACI- airports. 2014 saw us continue to provide even International Civil Aviation Organization more educational offerings to members and (ICAO) Airport Management Professional World Business Partners via classroom, online Accreditation Programme (AMPAP). AMPAP and blended learning programmes. continued to be the premier professional airport management accreditation programme in the industry last year.
The Global Safety Network (GSN) Diploma Programme saw another strong year, along with standalone courses in safety, customer service excellence, human resources, revenue generation, ACI-ICAO user charges and the environment.
In the area of airport operations, Global Training launched the very successful Airport Operations Diploma Programme (AODP) in Spanish, which is a three-part online self- study programme that has proven particularly popular with members. GSN 2 training, 6–10 October in Port Moresby, Papua New Guinea Finally, this past year saw ACI deliver its first course translated into Turkish, held in Ankara, as well as courses provided in Mandarin, Spanish and French. 56
In our efforts to provide value and ensure McGill Aviation Law for Managers, EASA accessibility for our members, we continue to Implementing Rules for Aerodromes, partner with airports all over the world in the Capacity Enhancement and Resource establishment of training centres. 2014 saw Planning, and Security and Facilitation). the opening of a new training centre in Nairobi.
Despite continued growth, Global Training has kept a strong focus on maintaining the Global Training in numbers quality of its courses, which we measure in three areas: subject matter expertise, quality The list below highlights Global Training’s of course content and logistics support. By the achievements from 2014: end of 2014 we maintained a quality rating of 129 classroom courses delivered; 4.64 out of a possible 5. As with past years, 13,948 online learning centre training ACI achievements were made possible with hours delivered; the guidance of the Training Steering Group, 12 Developing Nations Assistance (DNA)/ which represents all five ACI Regions. On ACI Fund course sessions, with 51 the operational side, we were supported by participating countries and 264 attendees; faculty delivering our training courses and 5 language offerings; ACI members that hosted our courses and 96 AMPAP International Airport programmes. Professionals (IAPs) and 4 Associate graduates; 97 people enrolled in the AODP with 72 2014 Airports Council graduating in 2014; International Global 31 GSN Initial graduates; 22 GSN Advanced graduates; Training Centres 2 new online courses (Wildlife Hazard Global Training also extends its appreciation Management and Runway Safety to the following members who sponsor the Management) based on new ACI Global Training Centres and enable staff from publications; airports around the world to attend courses 1 new online diploma programme in within their own region: Airport Operations in Spanish; and 4 new courses developed/updated (ACI/ Africa: Johannesburg, South Africa; Nairobi, Kenya
Asia-Pacific: Abu Dhabi, United Arab Emirates; Beijing, China; Dubai, United Arab Emirates; Incheon, South Korea; Hyderabad, India; Kuala Lumpur, Malaysia
Airport Communications and Public Relations, 24–28 November in Kuala Lumpur, Malaysia ACI ANNUAL REPORT | 2014 57
GSN 6 training, 29 September–3 October in Johannesburg, South Africa
Europe: Athens, Greece; Bucharest, Romania; Canada; Munich, Germany; Atlanta, United Dublin, Ireland; Istanbul, Turkey States; New Delhi, India; Riga, Latvia; San Francisco, United States; Tunis, Tunisia; and Latin America-Caribbean: Panama City, Zagreb, Croatia. Panama; Port of Spain, Trinidad & Tobago
In addition to the above, specialized Global Training courses are now being offered in The ACI Fund and ACI the following additional locations: Montreal, Developing Nations Assistance Programme The ACI DNA assistance programme is complimented by the ACI Fund. The role of the DNA programme is to effectively manage ACI’s educational assistance in developing countries. 2014 marked ACI DNA’s second year, made possible through close cooperation with ACI’s regional offices in Africa, Asia- Pacific and Latin America-Caribbean.
EASA Implementing Rules for Aerodromes, 27–31 October Dublin, Ireland 58
Together, the ACI Fund and ACI DNA Republic) and partially subsidized an conducted a total of 12 seminars delivered in-house course for National Airports to 264 participants from member airports. Corporation (NAC-Papua New Guinea); Some of these seminars were offered with funded partial scholarships for individual simultaneous translation in French and members to attend Global Training Spanish. Three of these seminars were co- courses, including Aerodrome Safety sponsored through our established partnership Compliance and Auditing, as well as the with CIFAL Atlanta – UNITAR. AELP; and provided US$20,000 in online scholarships Furthermore, the programme received a to member airports in Africa (9), Asia- very generous donation from past ACI Fund Pacific (14) and Latin America-Caribbean President Ad Rutten, as well as two individual (8) from the ACI Online Learning Centre. donations from the ACI Latin America- Caribbean office and Hartsfield-Jackson Atlanta International Airport.
By the end of 2014, ACI DNA achieved the following objectives:
subsidized the delivery of three in- house safety courses to Bangui M’Poko International Airport (Central African
GSN 3 training, 13–17 October in Bucharest, Romania ACI ANNUAL REPORT | 2014 59
We’re only as good as our people. An investment in widening and deepening the talent pool is an investment in our future.
– Angela Gittens, Director General, ACI World 60 AIRPORTS COUNCIL INTERNATIONAL Africa
“ACI Africa continues to help members ensure their airports maintain the implementation of best practices on aviation safety, security, efficient passenger facilitation and the use of relevant technology.”
– Ali Tounsi, Secretary General, ACI Africa ACI ANNUAL REPORT | 2014 61
ACI DNA course in Dakar, Senegal
ACI Africa consists of 62 regular members in El-Mansur Atelier Group; 50 countries managing 250 airports and 21 Herve Buirette SAS; World Business Partners. During the course Tourvest Holdings Ltd; of the year, the region welcomed new airport China Airport Construction Group members Gambia Civil Aviation Authority; Corporation; Delegation of ASECNA in Gabon; and Lesotho. Meraj International FZC; and CAMAS International. ACI Africa also welcomed the following new World Business Partners: Impact of the Ebola virus in West Africa This epidemic forced many countries around the world—especially countries neighboring affected areas—to take sometimes extreme measures such as border closures and systematic screening of travelers to avoid contamination. These measures raised questions regarding the impact of this epidemic on the economies of the affected countries.
At Conakry airport, for example, strict health ACI World Economics Director Rafael Echevarne controls were put in place to prevent the speaks at a course dedicated to airport economics in Durban, South Africa. potential spread of the virus to other countries. Despite this, air traffic to and from the airport plummeted and SOGEAC, the airport operator, 62 found itself in a challenging position. Traffic Closing borders was considered by some African air transport demand was on the path experts as too drastic a measure as no health to recovery in 2014 with annualized growth of organization had advocated such a solution. 3.2% in passenger traffic. Despite the adverse Many experts explained that the epidemic is effects of the Ebola crisis on air transport cross-border and that a coordinated response in western parts of the African continent, was the most effective way to mitigate the Northern Africa rebounded after a bleak period spread of the disease. Moreover, with the in passenger numbers for 2012 and 2013. From interruption of trade and investment, the the eve of the Egyptian army-led overthrow of economic consequences of the isolation would President Morsi to its aftermath, the tourism profoundly affect an already very fragile area. economy was crippled as passenger traffic dropped significantly in 2013. Cairo, North Africa’s busiest airport and gateway to popular tourist destinations, saw passenger traffic jump back by 6.5% in 2014 as compared to the previous year. Other Northern African airports such as Algiers and Casablanca experienced
APEX in Safety review in Ouagadougou, Burkina Faso ACI ANNUAL REPORT | 2014 63
Training organized by ACI Africa in Tunis, Tunisia in cooperation with the ACI Fund and the ACI DNA programme
strong growth of 9.1% and 5.4% respectively series of free training courses in French and for the year. Johannesburg, Africa’s busiest English to members to improve the capabilities airport, ended the year with 1.3% gains in of their staff, especially in the areas of safety, passenger numbers in 2014. security and development of non-aeronautical revenues. The African air freight market grew by 3.8% in 2014. While Cairo, one of the highest ranking airports in terms of air freight in Africa, grew by over 8%, Johannesburg, another International and regional leading freight hub, had a drop of 6.4% in conferences freight volumes in 2014. As a major air freight hub that handles a significant proportion of The communication strategy of ACI Africa Africa’s global freight volume, Johannesburg’s advocates for the organization to be present decline contributed to subdued growth on the and to participate in regional and international continent. events in order to make known the views and positions of African airports and to defend their interests. As a result, in 2014 ACI Africa participated in the following events: Training ACI Africa actively participated in the Aviation ACI Africa continues to place high emphasis ICT Forum by presenting information on on the delivery of training for members in the Airport Collaborative Decision Making region. ACI Africa, in coordination with the (A-CDM), which is an information exchange ACI Fund and the ACI Developing Nations tool for use among stakeholders in the air Assistance (DNA) programme, organized a transport system that minimizes delays, maximizes capacity and streamlines traffic. ACI also introduced the Airport Community 64
Recommended Information Service concept, together for better air connectivity.” which is an open protocol for information exchange among partners that facilitates ACI Africa was represented at IATA Aviation A-CDM. Day and made a presentation on Airport expansion in Africa. ACI Africa participated in the Second Airport Expansion Summit held in Cape Town, South ACI Africa also participated in the Summit Africa and gave an overview of the key role of the African Strategy Roads and spoke on of the airport industry as it relates to Africa’s the topic “Aviation in Africa: Challenges and overall development. opportunities for airports in the region.”
ACI World and ACI Africa attended the Lastly, ACI Africa attended the International UNWTO Regional Seminar on Tourism and Air Civil Aviation Organization (ICAO) meeting Connectivity in Africa, participating in a panel on Development of Air Cargo in Africa, held centred on “The opportunities and challenges in Lomé, Togo. ACI Africa President Pascal facing air transport infrastructure and tourism Komla spoke on the importance of air cargo development – Taxes and levies, facilitation to the region, the challenges to growth and and regulation of visas.” possible avenues to promote sustainable growth in the future. At the African Renaissance Movement Conference, ACI Africa made a presentation on “Promoting connectivity through aviation and tourism: Airlines and airports working
Aerodrome Certification course in Dakar, Senegal ACI ANNUAL REPORT | 2014 65
Airport Excellence in Safety Cooperation with at African Airports international organizations The Airport Excellence (APEX) in Safety In collaboration with the African Civil Aviation programme’s main objective is to promote Commission (AFCAC) and ICAO, ACI Africa safety at member airports by identifying gaps organized a symposium on safety in Africa and sharing best practices with an eye toward within the framework of the initiative between eventual aerodrome certification. ACI’s APEX in Safety programme and AFCAC to promote airport safety. The event allowed In 2014 ACI Africa was pleased to welcome stakeholders to contribute proactively to the APEX in Safety team at Sir Seewoosagur a safer and more secure air transportation Ramgoolam International Airport in Mauritius; system in the region. Félix Houphouët Boigny International Airport in Abidjan; Diori Hamani International Airport in This conference aimed to inform delegates Niger; Cotonou International Airport; Khartoum on the status of airports in the Africa region, International Airport; Port-Gentil International the importance of aerodrome certification, the Airport; and Ouagadougou International benefits of implementing runway safety teams Airport. and the advantages of adhering to APEX in Safety principles.
ACI Africa also developed a project of cooperation and partnership with UBM Information Routes Ltd, whereby members of ACI Africa will benefit from discounted rates for participation in Routes Africa and World Routes events.
ACI Africa Secretary General Ali Tounsi discussing the benefits of ACI’s APEX in Safety programme 66 AIRPORTS COUNCIL INTERNATIONAL Asia-Pacific
“The ACI Asia-Pacific region will celebrate the 10th anniversary of the unification of Asia and Pacific in 2015. It is encouraging to see how the region has grown and how ACI’s successful accomplishments have contributed to the development of the air transportation industry in Asia-Pacific.”
– Patti Chau, Regional Director, ACI Asia-Pacific ACI ANNUAL REPORT | 2014 67
The ACI Asia-Pacific delegation attending the 51st Conference of Directors General of Civil Aviation, Asia and Pacific Regions held in Hong Kong in November 2014.
2014 was an eventful year for ACI Asia- initiatives have progressed well with increased Pacific—and one of significant achievement. support from members and industry partners. We continued our advocacy work and acted as the voice of Asia-Pacific airports at various During the year, ACI Asia-Pacific welcomed International Civil Aviation Organization (ICAO) six new airport members. By the end of and International Air Transport Association 2014, ACI Asia-Pacific consisted of a total (IATA) meetings. Members appreciated the of 99 members operating 579 airports in 47 networking opportunities at our events and countries. Under the World Business Partners committee meetings, and ACI Asia-Pacific (WBP) programme, 10 new members joined, bringing our WBP membership to 70.
New leadership At the 9th ACI Asia-Pacific General Assembly Meeting held in Seoul, Korea, Dennis Chant, Managing Director of Queensland Airports Limited, was elected as the new President to lead the region for a two-year term with effect from June 2014, succeeding Tan Sri Bashir Ahmad Abdul Majid, then Managing Director of Malaysia Airports Holdings Berhad, after two terms as President. (from left) Dennis Chant, the newly appointed ACI Asia-Pacific President, and Patti Chau, Regional Director, ACI-Asia Pacific present a bouquet to outgoing President Tan Sri Bashir Ahmad Abdul Majid at the Regional Assembly held in May 2014. 68
Traffic strong with growth of 5.7% at the aggregate level in 2014. This can be attributed to Preliminary statistics indicate that Asia-Pacific stronger external demand and export growth. airports reported overall growth in passenger A rise in American consumer spending fuelled traffic of almost 6% for the year as a whole. China’s exports of high-tech goods such as Many of the region’s major commercial tablets, laptops and mobile phones. The top airports are experiencing slowing growth as global air freight hub, Hong Kong, had an some of them reach both capacity constraints increase of 6.1% in traffic, putting it over 4.3 and slowing demand. Beijing grew by 2.9% million metric tonnes in freight volumes for in 2014, which is much lower than the yearly the year. Shanghai and Incheon, the region’s double-digit growth rates that it posted before second and third ranked busiest air freight 2011. That being said, China, as a whole is still hubs, had year-over-year increases of 8.6% posting growth in the realm of 7%, which is and 3.3% respectively. Haneda achieved fuelled by an array of other airports serving the double-digit growth of 14.7%, which put it domestic Chinese market. The number two over 1 million metric tonnes in air freight ranked airport in the Asia-Pacific region and volumes in 2014. Japan’s busiest airport, Haneda, grew by 5.3% in 2014.
Despite the Asian slowdown, which has been led by China, growth in air freight volumes in the Asia-Pacific region remained relatively
In May, the ACI Asia-Pacific Regional Operational Safety Committee had its first joint committee meeting with the Regional Human Resources Committee. ACI ANNUAL REPORT | 2014 69
Engagement with the competition and liberalization, in order for International Civil Aviation airports to accommodate growing demand for air service and remain sources of economic Organization vitality for their communities. ACI Asia-Pacific continues to work closely with the ICAO regional offices on safety, security, environment and economic matters, ensuring Stakeholder outreach airports’ interests are taken into account as programme policies and guidelines are developed. As the voice of the region’s airports, ACI As a result of the Regional Office’s active Asia-Pacific’s key role is to help its members promotion at ICAO Regional Safety advance their common interests. It is Groups, the Airport Excellence (APEX) in therefore important to reach out to regulators Safety programme received ICAO’s official and other industry stakeholders to keep the endorsement and recommendation to agenda of airports a high priority. In 2014, its member States to participate in the ACI Asia-Pacific reached out to regulators in programme. China, India, the Philippines and Papua New The ACI Asia-Pacific Regional Office Guinea with promising results. Our efforts will promoted safety, security and environmental continue in 2015. stewardship, and represented the airport In addition to regulators, the ACI Asia-Pacific segment where economic issues are has reinforced its relationship with national concerned, at the ICAO Conference of industry associations, including the Australian Directors General of Civil Aviation – Asia and Airports Association, the New Zealand Pacific Region, held in November in Hong Airports Association, the China Civil Airports Kong. Association, the Asia-Pacific Travel Retail ACI’s paper on APEX in Safety, endorsed at Association and more. the Regional Aviation Safety Group, provided an overview of the progress that ACI has made on its aerodrome safety enhancement Safety initiative. The joint ACI Asia-Pacific and IATA paper—titled “Efficient and Effective ACI Asia-Pacific continues to promote safer Passenger Screening Checkpoints” and airport operations through the APEX in Safety presented at the Regional Aviation Security programme. Safety reviews were conducted Coordination Forum—updated ICAO States on in 2014 for Abu Dhabi International Airport in two joint ACI/ IATA projects, Smart Security the United Arab Emirates, Prince Mohammad and Security Access and Egress, and solicited bin Abdulaziz International Airport in Medina, their support for the same. Saudi Arabia and Haikou Meilan International Airport in China. ACI Asia-Pacific also submitted a paper titled “Airport Carbon Emissions Management” as The Regional Operational Safety Committee a means of promoting the Airport Carbon and will continue its engagement with ICAO, Emissions Reporting Tool and Airport Carbon in addition to studying the feasibility of Accreditation. collaborating with the Regional Human Resources Committee on training and In its “Economics of Airports” paper, ACI Asia- continuing to contribute to the development of Pacific advocated that economic regulation the APEX in Safety programme. should reflect the evolving character of the airport business, especially in the era of 70
Security Training and development Smart Security, a joint initiative between The Asia-Pacific region continues to lead all ACI and IATA, has received strong support ACI regions in the number of participants from Asia-Pacific airports. Singapore Changi, attending classroom and online programmes Melbourne and Doha’s Hamad airports are offered by ACI Global Training. In terms of now actively engaged in the Smart Security regional talent development, Mr. Kazunori Management Group. Hamad International Ishida from Narita International Airport Airport and Melbourne International Airport Corporation was named the Young Executive have also signed up to be the first two pilot of the Year 2014. The ACI Asia-Pacific Human airports in the Asia-Pacific Region. Resources (HR) Excellence Recognition award was introduced in the region in 2014 The Regional Aviation Security Committee to promote professional excellence in Airport held two meetings during the year and has HR Management, with Queensland Airports agreed to focus the 2015–2017 Workplan Limited winning the award. on four key topics: Smart Security, APEX in Security, capacity building and cargo security. World Business Partners Environment programme ACI Asia-Pacific continues to provide unique During the year, 11 more airports in the Asia- services to its growing WBP membership. Pacific region were accredited under the One of these services is the WBP airport tour, Airport Carbon Accreditation programme, a unique programme among all ACI regions bringing the total number of accredited that offers an exclusive opportunity for WBPs airports to 22 in 2014. and airport members to explore synergies. In The Asia-Pacific Environment Committee November 2014 the WBPs visited airports in has completed the strategy review of the Myanmar and Malaysia. proposed Environmental Survey for Asia- Pacific and will continue on the Cabin Waste Management initiative.
Economics In order to strengthen the Regional Office’s advocacy role on airport economic policies, a new manager was recruited to the ACI Asia-Pacific team in 2014 to provide regional support to members on airport economics matters. One of the key roles of the Manager, Economics and Statistics is to establish and manage the Regional Economics Committee, which will serve as a platform for members to share best practices and formulate advocacy Environmentally responsible Asia-Pacific airports initiatives on common challenges and are honoured at the Airport Carbon Accreditation opportunities. certificate presentation ceremony. ACI ANNUAL REPORT | 2014 71
The opening ceremony of the 9th ACI Asia-Pacific/World Annual General Assembly, Conference and Exhibition held in Seoul, Korea in May 2014.
Events May: ACI Asia-Pacific/ World Annual Assembly, Conference & Exhibition, 2014 saw ACI Asia-Pacific organize a Seoul, Korea; number of successful industry events that September: Trinity Forum, Taipei, Taiwan provided members with valuable networking (jointly organized with ACI World and The opportunities: Moodie Report); October: 10th ACI Asia-Pacific Small March: ACI Airport Economics & Finance and Emerging Airports Seminar, Bali, Conference, London (jointly organized Indonesia; and with ACI World and ACI EUROPE); November: Airport Exchange, Paris, France (jointly organized with ACI EUROPE).
ACI Asia-Pacific would like to thank its members and industry stakeholders for their continued support last year, and for making 2014 a successful year.
In 2015, ACI Asia-Pacific will continue to enhance its service to members and will actively participate in dialogues on aviation policies that will impact the airport industry. Industry experts and leaders gathered at With continued support from the community, the Small and Emerging Airports Seminar in together we can become stronger as the voice Bali, Indonesia in October 2014. of Asia-Pacific airports. 72 AIRPORTS COUNCIL INTERNATIONAL EUROPE
“At ACI EUROPE, we are committed to raising the profile of the amazing work being done by the European airport industry— through meaningful engagement with key stakeholders, by quantifying and reviewing the development and performance of our industry and by seeking out collaboration with others.”
– Olivier Jankovec, Director General, ACI EUROPE ACI ANNUAL REPORT | 2014 73
2014 was a very productive year for ACI with key new EC officials. ACI EUROPE also EUROPE. Policy work remained at the core of met with the Heads of Cabinets of President activities throughout the year and hard work Juncker, Vice-President Jyrki Katainen and the continued with policy makers to ensure that Commissioner for Transport Violeta Bulc. airports are at the forefront of decision-making processes affecting the industry. Putting connectivity on the agenda The start of a new policy cycle in the EU landscape With globalisation and airport competition now a firm reality for European airports, airport As occurs every five years, 2014 saw a new connectivity has become a core element of institutional cycle for the European Parliament airports’ business plans. With this in mind, ACI (EP), the European Commission (EC) and, EUROPE, in partnership with SEO Aviation coincidentally, for the European Council. From Economics, released the“Airport Industry 22 to 25 May 2014, elections to the EP were Connectivity Report 2004–2014” in June 2014. held in all EU Member States. A total of 751 Members of Parliament were elected from the This Connectivity Report provides an in- 28 Member States, 409 of which re-elected depth review of the way air connectivity has the Socialist Martin Schulz (Germany) for a performed in Europe over the past 10 years. second term as President of the EP. ACI EUROPE also decided to provide upon On 30 August 2014, the European Council request a customised connectivity report to appointed Donald Tusk (then Prime Minister individual airports, available at www.airport- of Poland) as its new President. Additionally, connectivity.com. Federica Mogherini was appointed as High Representative of the Union for Foreign Affairs In November 2014, ACI EUROPE produced and Security Policy. a digest of the full report’s key findings in a publication called Why Connectivity Matters. Jean-Claude Juncker (former Prime Minister of Luxembourg) was appointed President of the EC. Juncker and the new EC formally took office on 1 November 2014. Juncker’s Reporting airport traffic team consists of a new structure of enforcer developments positions for seven EC Vice-Presidents. While all EC decisions will remain collegial, Positive trends have been reported throughout with each Commissioner holding one vote, 2014 with regard to passenger traffic Vice-Presidents will have the right to block growth at European airports. From January initiatives from Commissioners under them. to November 2014, passenger traffic at all This creates a two-tier European Commission of Europe’s airports grew by 5.4%. More with a more streamlined management. specifically, over the same period, passenger traffic at EU airports grew by 4.9%, whereas ACI EUROPE is closely following these it grew by 7.2% at non-EU airports in developments and intensively preparing its Europe (including Iceland, Norway, Russia, agenda for the next five years. Among other Switzerland and Turkey). Month by month things, ACI EUROPE took a series of actions the gap between EU and non-EU airport to engage with the new EC, including sending performance is closing. a strategic position on the role of aviation and air connectivity for the EC’s growth, jobs October 2014 was the month where, for the and investment agenda, as well as meeting first time in eight years, EU airports outpaced 74 their non-EU counterparts in terms of air traffic growth; passenger traffic at Europe’s airport grew by +5.6%, while at non-EU airports in Europe passenger traffic grew by +5.1% over the same period.
It’s all about the passenger During 2014, ACI EUROPE had over 200 meetings with the European Commission, Members of the European Parliament and Worldwide airports certified by the Airport Carbon Accreditation programme as of December Member States’ transport attachés on the 2014. issue of air passenger rights with strong results in the progress of this dossier within the EU institutions.
Moreover, the development of the airport ACI EUROPE participated in the European industry is increasingly about meeting the Aviation Crisis Coordination Cell and remained needs and expectations of passengers by in close contact with the communications delivering a better airport experience. With departments of the European airports and this in mind, ACI EUROPE’s Facilitation and hubs with direct services to the affected Customer Services Committee (Task Force on countries. Additionally, ACI EUROPE made Passenger Experience) prepared a landmark available a number of relevant online publication that was released in June 2014: information, such as “Risk Assessment Guidelines for Passenger Services at European Guidelines for Infectious Diseases transmitted Airports. on Aircraft” and “WHO Interim Guidance for Ebola Event Management at Points of Entry.” On 6 June 2014, the Guidelines were formally presented to Siim Kallas, then Vice President In parallel, ACI EUROPE reminded its of the European Commission in charge of members of their obligations towards the Transport, by Arnaud Feist, President of risk of pandemics, of which they are aware ACI EUROPE and CEO of Brussels Airport as a result of the 2013 Survey on Facilitation Company. The publication has since gone on and Customer Services carried out by ACI to receive considerable media coverage, with EUROPE. ACI EUROPE continuing to receive requests for it. Airport economics Monitoring Ebola and As part of the ongoing debate on airport competition and as a response to the IATA keeping members informed Briefing Paper, ACI EUROPE released Given the 2013–2014 Ebola outbreak in “Competition in the European Aviation Sector” West Africa, ACI EUROPE has intensified in March 2014. The paper builds upon an its endeavours to keep its members up to earlier 2012 Airport Competition Study and date with all the various risk assessments particularly advocates a lighter approach to provided by the European Centre for Disease economic regulation (trigger regulation) to, in Prevention and Control and the World Health part, foster improved airport-airline relations. Organization (WHO). ACI EUROPE held a Low Cost Carrier Workshop in its offices in Brussels in March ACI ANNUAL REPORT | 2014 75
2014 to allow airports to share general Detection (ETD), which entered into force information and experiences regarding on 30 March 2014 for implementation by 1 commercial and legal relationships with low September 2015, ACI EUROPE produced cost carriers. an interpretation of the legislation that was agreed by the EC and shared with Member Additionally, an ACI EUROPE Internal Audit States. In addition, ACI EUROPE produced Expert Group was formed in 2014, which a catalogue of ETD equipment for member will provide a forum where airport audit airports to help them in their purchasing executives can discuss matters of common decisions. interest, share expertise and work towards the development of common standards and In view of new terrorist threats to aviation approaches where possible. in Europe, the EC started preparing new legislative measures aimed at increasing the screening of cabin baggage for all passengers. ACI EUROPE has provided expert advice Always on: Aviation on the legislative proposals and most ACI security recommendations have been adopted. The new legislation will enter into force on 1 Security issues were high on the agenda March 2015. again in 2014. ACI EUROPE succeeded in convincing the European Commission that liquids, aerosols and gels (LAGs) Phase 2 would not be feasible given the lack of Safety maturity of available screening technology for LAGs and the potential impact on operations As the new European Aviation Safety Agency and passenger throughput at screening (EASA) Aerodrome Rules (Regulation No points. Phase 2 would have required airports 139/2014) officially entered into force in to screen bottled water so as to allow March 2014, ACI EUROPE continued its passengers to carry it on board aircraft. work with aerodrome operators and EASA on Significantly, the European Commission facilitating the discussion and exchange on the has agreed to move to an objectives-based implementation of these common safety rules. approach rather than a deadline-based ACI EUROPE held the 1st Ground approach. Coordinator Working Group meeting in With regard to legislation (Regulation its offices in Brussels, a full-day event 278/2014) on the wider use of Explosive Trace that gave participating airport operators a better understanding of the concept and its enormous advantages.
Noise Regulation On 27 January 2014, the European institutions reached agreement on a new Noise Regulation, aimed at replacing the current Balanced Approach Directive. Overall, the text is in line with the ACI EUROPE position.
On 17 July 2014, the ACI EUROPE Noise Task The ACI EUROPE Facilitation Committee Force validated the implementation phase of promoting the Guidelines for Passenger Services at European Airports publication. the ACI EUROPE priority recommendations 76 emerging from the new ACI EUROPE Noise “For the purposes of this framework, an Strategy. In June 2014, the ACI EUROPE airport will be considered as regional if: Board endorsed the key priorities for ACI EUROPE, out of a list of 14 recommendations 1. It is intended to serve short- and medium- for the association. Alongside with the range routes; and adoption of the ACI EUROPE key priorities, 2. It is intended to serve point-to-point the Board also endorsed the 14 airport-specific destinations.” recommendations, including the four pillars of the Balanced Approach (reduction of noise at source, noise abatement procedures, land-use Airport Carbon planning and operating restrictions). Accreditation goes global 2014 was a bumper year for ACI EUROPE’s climate change initiative Airport Carbon Single European Sky Accreditation. After five years, the programme air traffic management went global with its extension to North research American airports in September 2014 and to airports in Latin America and the Caribbean in ACI EUROPE coordinated and ensured the November 2014, in partnership with ACI North participation of the airport industry in the America and ACI Latin America-Caribbean, Single European Sky air traffic management respectively. This marked a decisive step in research (SESAR) Deployment Manager consolidating the programme as the global through the creation of the SESAR Related standard for carbon management at airports. Deployment Airport Operators Grouping (SDAG)—a European Economic Interest Airport Carbon Accreditation now covers six Grouping. continents and, at press time, the 115 airports currently certified under the programme The SESAR Deployment Manager is account for 26.6% of global air passenger the EU-mandated body tasked with the traffic annually. development and implementation of a plan for the deployment of a set of initial air traffic The increasing success of the programme management processes and technologies in 2014 is reflected in the accreditation of developed by the SESAR Joint Undertaking. 89 airports in Europe, representing 66% of global air passenger traffic in the region. In ACI EUROPE’s involvement in the SDAG will Asia-Pacific the number of certified airports serve to enable its member airports to apply went up to 22. Positive efforts occurred in for available public funding for the deployment Africa with the upgrade of Enfidha-Hammamet of SESAR at their airports. International Airport to Level 2 Reduction.
Airport Carbon Accreditation was also highly commended by the Organisation for Economic Regional Airports’ Forum Co-Operation and Development’s International Transport Forum in May 2014. On the occasion of its 20th meeting in Florence in October 2014, ACI EUROPE’s In December 2014, ACI EUROPE hosted Regional Airports’ Forum succeeded a successful one-day Airport Carbon in agreeing on a definition of “regional Accreditation Stakeholder Engagement airport,” which will be added to the existing Workshop, which was aimed at all Airport “Framework for the Regional Airports’ Carbon Accreditation participants and Forum.” The definition of regional airport is as interested airports who would like to identify follows: tools and practices for third-party engagement. ACI ANNUAL REPORT | 2014 77
(from left) Olivier Jankovec, Director General, ACI EUROPE; Violeta Bulc, the new EU Commissioner for Transport; Richard Deakin, CEO, NATS; and Luc Laveyne, Managing Director, SESAR-related Deployment Airport Operators Grouping at the ceremony establishing the SESAR Deployment Alliance Group
Communications members mostly came from environmental consulting and security sectors. In addition to the work developed on the two Digital Communications Forum meetings in 2014, ACI EUROPE released its third Digital Report 2014–2015. The report revealed new Major events research results on free Wi-Fi, branded airport 2014 was an eventful year for ACI EUROPE. smartphone applications and the level of Among others events, ACI EUROPE organised interactions on social networks at European the 6th ACI Airport Economics & Finance airports. Conference and Exhibition in March in London; ACI EUROPE also partnered with SITA and the 7th ACI EUROPE Regional Airports social media analytics experts, Socialbakers, Conference & Exhibition in May in Madeira; to gather data on the airport industry’s the 24th ACI EUROPE Annual Assembly, performance on a variety of social networks, Congress & Exhibition in June in Frankfurt; and ultimately showing the increasing passenger the 9th ACI EUROPE & ACI Asia-Pacific Airport focus of the European airport industry. Exchange in Paris in November.
In December 2014, ACI EUROPE took the initiative of organising a special EU Policy World Business Partners Workshop, which was aimed at airport staff who would like to deepen their understanding The addition of 26 new members, including of how EU policy is made and how they can 7 new affiliates to the World Business provide input into the policy-making process. Partner programme in 2014, shows that the programme is progressing well. The new 78 AIRPORTS COUNCIL INTERNATIONAL Latin America-Caribbean
“The Latin America-Caribbean aviation industry is moving forward with great momentum—the perfect moment for ACI-LAC to act collectively as an airport community to overcome challenges and benefit from opportunities.”
– Javier Martinez, Director General, ACI Latin America-Caribbean ACI ANNUAL REPORT | 2014 79
(from left) Juan Manuel Manríquez Viñas, Manager APEX in Safety, ACI World presents Andrew O’Brian, President and CEO of Quiport Corporation, with a plaque commemorating the successful APEX in Safety review of Mariscal Sucre International Airport in Quito, Ecuador
Regional outlook industry and stayed vigilant to ensure that airports’ collective interests are understood Throughout 2014 ACI Latin America-Caribbean and reflected. (ACI-LAC) continued to expand its role as the voice of Latin American and Caribbean airports The 23rd ACI-LAC Annual General Assembly in all key areas and at a number of events. ACI met in Cancun in November 2014 and elected LAC provided a range of high-quality services Mr. Héctor Navarrete Muñoz, Director of to its members, continued its collaborative Regional Airports at Mexico’s Aeropuertos del work along with the key stakeholders in the Sureste, President of ACI-LAC for the period 2015–2016.
Membership During the year ACI-LAC was pleased to welcome two new airport members: Aeropuertos del Oriente, and BH Airport (Belo Horizonte).
Aeropuertos del Oriente, S.A. is the operator of six airports in Colombia under concession since 2010. They operate Bucaramanga, Cucuta, Santa Marta, Valledupar, Riohacha and The 23rd ACI-LAC Annual General Assembly met in Barrancabermeja Airports. This airport group Cancun in November 2014 and elected Mr. Héctor Navarrete Muñoz, Director of Regional Airports at serves four million passengers per year. Mexico’s Aeropuertos del Sureste, President of ACI- LAC for the period 2015–2016. BH Airport is the new operator of the Tancredo Neves International Airport in 80
Belo Horizonte, Brazil, having served in this Furthermore, ACI-LAC was a panelist at the capacity since August 2014. Belo Horizonte 5th ICAO RASG-PA Safety Summit in Curacao International Airport serves an estimated 11 from 8–10 September. Also last September, million passengers per year. ACI-LAC took part in a panel during the Aviation Day forum in St. Thomas, US Virgin In addition, one new World Business Partner Islands. Finally, on 8–10 October, ACI-LAC (WBP), ITAerea Business School, and three was represented in two panels at the ICAO WBP Affiliates, SITA, OAG and Ferrovial Regional Air Transport Conference in Montego Aeropuertos, joined ACI-LAC in 2014. As of Bay, Jamaica. the end of 2014, ACI-LAC consisted of 53 airport operators, 1 Associate and 6 WBPs. Safety Engagement with the Airports worldwide continue to raise their International Civil Aviation safety standards. Along with ACI World, ACI- Organization LAC promoted the ACI Airport Excellence (APEX) in Safety programme throughout 2014. ACI-LAC continued to work closely with the From 7–11 July 2014, a team of experts from International Civil Aviation Organization’s ACI and airport member Safety Partner(s) (ICAO) North America, and Caribbean and participated in an intensive peer review, South America regional offices, particularly known as a Safety Review, of the facilities, on safety issues. The Panamerican Regional procedures and organization of Mariscal Sucre Aviation Safety Group (RASG-PA) has been International Airport in Quito, Ecuador. another area of concentration, as ACI-LAC The ACI-LAC Regional Safety Committee serves on the Executive Steering Committee continued its annual work plan mainly driven as a full member. The RASG-PA works to by and in support of the agenda of the World- ensure harmonization and coordination of level committee. Additionally, ACI-LAC safety efforts aimed at reducing aviation risks in the region and promoting the implementation of safety initiatives by all stakeholders.
ACI-LAC is pursuing its strategy of active participation in relevant ICAO regional events. On 5–6 May in Mexico City and 8–9 May in Lima, ACI-LAC was represented at the ICAO Regional Environmental Conferences by airport delegates from Grupo Aeroportuario del Pacifico and Aeropuertos del Peru.
With the Latin America-Caribbean’s adoption of the Airport Carbon Accreditation programme in November of 2014, the inititaive spread to airports in every region of the world. ACI ANNUAL REPORT | 2014 81
(from left) ACI Latin America-Caribbean Second Vice President Fernando Bosque, ACI Latin America-Caribbean Director General Javier Martinez, ACI World Director General Angela Gittens and ACI EUROPE Director General Olivier Jankovec celebrate the global rollout of the Airport Carbon Accreditation programme. established a Memorandum of Understanding Environment (MoU) with the Latin America and Caribbean Airports Pavement Association in order As per the approval of its Board in Miami to work in collaboration to promote best in April of 2014, ACI-LAC last year began practices and training on maintenance of promoting the Airport Carbon Accreditation runways, taxiways, aprons and airside areas. programme in the Latin America-Caribbean region. This programme, spearheaded by ACI EUROPE and endorsed by all ACI regions, is the only carbon management certification Security programme for airports. During the 23rd ACI- In line with the MoU agreed with the LAC Annual Conference and Exhibition Puerto International Air Transport Association (IATA), Vallarta International Airport received the first ACI-LAC sent speakers to two regional ever Airport Carbon Accreditation certificate in security and facilitation workshops organized the region. The airport was certified in Level 1 by IATA, one in Bogota in February and one in Mapping. Having already achieved significant Santiago de Chile in September. ACI-LAC has results throughout other ACI Regions, the also provided contact information and follow- launch of Airport Carbon Accreditation in the up to IATA for the deployment of the security Latin America and Caribbean region marks the reviews at several airports in the region for the programme’s worldwide rollout. Security Access and Egress (SAE) portion of On 2–3 December ACI-LAC hosted the annual the MoU. The SAE project, a joint initiative by IATA and ACI, analyzes passenger flows with the aim of increasing efficiency, throughput and improving passenger satisfaction at security checkpoints. 82 meeting of the ACI World Environmental finance managers and six WBPs participated Standing Committee in Puerto Vallarta, in this activity. On 4–5 September, the second Mexico. This was a unique opportunity to ACI-LAC Human Resources (HR) Forum took exchange knowledge and best practices, and place in Santo Domingo, Dominican Republic network with experts from the fields of the with more than 30 HR experts from 17 airport environment and sustainability. members participating.
2014 was also a very dynamic year for online training in the region. Under an agreement Training with a Spanish aviation management school, ACI-LAC conducted the Spanish version of the In 2014, ACI-LAC was able to conduct training Airport Management Diploma (Diplomado en activities across the region on a consistent Gestión Aeroportuaria). This joint initiative with and sustained basis. Three very successful CIFAL Merida, ITAerea and ACI-LAC saw more classroom seminars were held, in addition to than 750 airport employees participate from a Commercial Forum in Miami on 8–10 June 23 airport members. Notably, 538 participants that attracted more than 50 participants from successfully completed the course. more than 25 airports, as well as 10 WBPs. On 11–12 August, in cooperation with the ACI ACI-LAC continued to promote online courses Developing Nations Assistance programme, ACI-LAC conducted an Airport Finance seminar in Panama City. A class of 15 airport CFOs and
On 4–5 September, the second ACI-LAC Human Resources Forum took place in Santo Domingo, Dominican Republic with more than 30 HR experts from 17 airport members participating. ACI ANNUAL REPORT | 2014 83 over 2014, expanding the offer in Spanish in conjunction with the ACI Online Training Centre. In 2014, ACI-LAC worked extensively to translate two safety certificate programmes into Spanish, bringing the number of Spanish- language online courses available to three (SMS, Human Factors and Safety Awareness). Finally, ACI-LAC provided the resources and quality control for translation of the ACI Airport Operations Diploma, a 19-module course. Near the end of the year the Spanish version of the course went live and it is now available to members in the region.
Economics ACI-LAC, in association with IATA and the Latin America and Caribbean Air Transport Association, launched a compelling analysis of the economic risks and benefits associated with key policy decisions facing Latin American and Caribbean countries. The study, conducted by Oxford Economics and set to be published in 2015, defines what is at stake based on infrastructure and tax policies, and explores how policy decisions would affect GDP and employment over the coming Philippe Baril, former President of ACI-LAC and a passionate advocate for excellence in decade. In addition to the above, the study airport management, sadly passed away on focuses on selected markets on a country- 29 September 2014. by-country basis and explores investments in aviation infrastructure. A champion to remember 2014 marks a bittersweet moment for ACI-LAC and the industry at large. On 29 September, ACI-LAC President Philippe Baril passed away. He was a true leader, a champion, a committed advocate, a colleague and a friend. We will honor him by continuing what he would expect us to do—namely, promoting excellence in airport management throughout the region. We will draw inspiration from Philippe’s passion, enthusiasm and dedication to serving airports and the aviation industry in general, making sure that his legacy will live on for many years to come. 84 AIRPORTS COUNCIL INTERNATIONAL North America
“As the voice of North American airports, we are continually increasing our efforts to provide ACI-NA members with first-rate advocacy and valuable intelligence to bring about significant improvements for airports, their communities and the passengers who travel through their terminals every day.”
– Kevin M. Burke, President & CEO, Airports Council International North America ACI ANNUAL REPORT | 2014 85
ACI-NA Annual Conference and Exhibition attendees show their school spirit at the Closing Night Event at the College Football Hall of Fame in Atlanta
As our fellow ACI regions can attest, today’s communities. In 2014, ACI North America significant political, economic and operational (ACI-NA) strengthened and refocused its ability challenges across the globe have long-term to provide exceptional advocacy to guarantee implications for airports and travelers. The that our members maintain their competitive decisions being made today will impact the edge in the global aviation industry, keep their next generation of airports and their ability communities connected to the rest of the to keep up with evolving technology and world and generate jobs and economic activity. innovation, increasing global competition and the needs of passengers and local 2014 saw us lay the groundwork for two key pieces of legislation in both of our respective member countries:
FAA reauthorization In the United States, ACI-NA has fully emerged as a leading voice, unified with our national airport community partners, in making the case for airport priorities to Congressional leaders as the industry prepares for the Federal Aviation Administration (FAA) reauthorization bill in 2015. As part of our efforts leading up
(from left) Joyce Carter (Halifax Stanfield to the FAA reauthorization, ACI-NA has as its International Airport), Miguel Southwell (Hartsfield- Jackson Atlanta International Airport) and Declan Collier (London City Airport) present at the 2014 ACI- NA Annual Conference and Exhibition. 86 top priority airport infrastructure financing, ACI-NA also continues to support expanding specifically modernizing the Passenger the use of Automated Passport Control Facility Charge local user fee and full funding (APC) kiosks for Canadian and U.S. airports. of the Airport Improvement Program. A key Additionally, ACI-NA looks forward to working component supporting our overall efforts on with Canadian airports, the Canada Border FAA reauthorization is ACI-NA’s leadership Services Agency and the CBP to bring APC in building a broad coalition of allies which benefits to passengers’ smartphones through extends beyond the aviation industry to the use of Mobile Passport Control in Canada serve as a visible demonstration of broad- after successful deployment in the United based support for our priorities in FAA States. reauthorization.
Ride-booking Canada Transport Act The rapid expansion in 2014 of ride-booking ACI-NA is actively promoting the interests services using smartphone technology, like of our Canadian member airports, especially Uber and Lyft, has created many challenges as the Government of Canada reviews the for airports around the world. To help airports Canada Transportation Act. The review, which in North America better understand these will likely lead to policy recommendations challenges, ACI-NA established a cross- related to airport governance, ownership, the functional task force to examine the impact National Airports System and the Canadian of ride-booking apps on airport operations, Air Transport Security Authority in 2015, passenger safety and the customer has already drawn the attention of Canadian experience, as well as the legal implications airport directors working through the Canadian and effects on facilities and airport revenue. Airports Council. Through the process, ACI-NA provided members with an insightful new tool to In addition to legislative affairs in Washington help airports and ride-booking apps work and Ottawa, ACI-NA also led the way on two collaboratively toward constructive solutions. other key issues in 2014: ACI-NA also continued to be an exceptional source of knowledge and perspective regarding various regulatory matters in both Passenger facilitation the U.S. and Canada: In August, ACI-NA launched the Mobile Passport smartphone app, in conjunction with United States Customs and Border Protection (CBP). The app allows eligible travelers to submit their customs declaration information via their smartphone instead of the traditional paper form, which save travelers time waiting in line when arriving in the U.S. Following a successful pilot program at Hartsfield-Jackson Atlanta International Airport, the Mobile Passport app will debut at several additional airports in early 2015. ACI ANNUAL REPORT | 2014 87
The first class of the North American Trading Card Series debuted in September 2014 at ACI-NA’s Annual Conference and Exhibition.
NextGen Airport safety management ACI-NA continues to represent U.S. airports by In the coming year, ACI-NA will be playing working closely with both Congress and the a significant role in reviewing and improving FAA for the expedited deployment of NextGen U.S. and Canadian airport safety management flight procedures. Over the next year, ACI-NA system requirements. In collaboration with the will provide recommendations directly to the American Association of Airport Executives FAA regarding NextGen capability deployment, and Airlines for America, ACI-NA is also in the development priorities and implementation midst of a major effort to develop apron safety processes. ACI-NA is also working with the guidance materials to enhance apron safety. FAA and the airlines to develop a framework for airport participation in Airport Collaborative Decision Making to enhance the efficiency of aircraft movements on the ground at Airport design standards congested airports. ACI-NA took a lead role in responding to proposed changes in FAA regulations and guidance regarding one engine inoperative surfaces, 20:1 visual approach surfaces, airfield design standards, wildlife hazard management practices and more. ACI-NA has also been leading efforts to improve coordination processes among FAA air traffic, domestic and international airlines, and airports during irregular operations events. In Canada, ACI-NA has been leading consultation efforts with Transport Canada 88 regarding revised airport design standards and Engineering and Development Advisory recommended practices. Committee and Center of Excellence. ACI- NA also filed an amicus brief in a Washington State court case relating to the scope of federal curtailment of noise claims where the Environmental affairs airport sponsor has published noise exposure ACI-NA assists members in managing many maps. environmental issues, including noise, air quality, water quality, regulated materials, wildlife, land-use, sustainability and national Global representation environmental protection. In September 2014, ACI-NA formally joined the Airport ACI-NA promotes the interests of airports in Carbon Accreditation Program developed by international air service and airport proprietary ACI EUROPE to recognize airports’ efforts rights in U.S. international relations. ACI-NA to manage and reduce their CO2 emissions. has been an early, strong and consistent In addition, ACI-NA works to advance supporter of the U.S. concluding open skies industry knowledge and understanding agreements. The United States now has of environmental issues through the U.S. 113 open skies partners. In 2014, ACI-NA Airport Cooperative Research Program by proposing problem statements and serving on project panels, as well as participating on the FAA’s Environment and Energy Research,
ACI-NA President and CEO Kevin M. Burke speaks to Airports United coalition members during a stakeholder participant event in Washington, D.C. ACI ANNUAL REPORT | 2014 89 participated on the U.S. delegation during two meetings of the U.S./European Union Joint Committee. The Committee discusses a wide range of issues—including implementation of the U.S./EU Air Transport Agreement—which have implications for service to U.S. airports.
ACI-NA urged the State Department not to downgrade its approach to aviation issues as recommended by its Office of Inspector General. This was successful as the Department is continuing its high level and dedicated approach to international aviation. ACI-NA also provided comments to the U.S. Government regarding discussions in ICAO’s Air Transport Regulation Panel on liberalization and competition issues.
2014 was also a year in which ACI-NA further ACI-NA President and CEO Kevin M. Burke strengthened its commitment to members speaks at the 2014 ACI-NA Annual Conference through innovative conferences, services and and Exhibition. initiatives:
And last but not least, 2014 saw the creation ACI-NA conferences of the North American Airports Collectors Series™, an initiative spearheaded by the ACI-NA organized more than 20 conferences ACI-NA Marketing and Communications in the U.S. and Canada that were attended Committee. Inspired by the collectability of by more than 5,000 attendees, with its 2014 baseball trading cards, the North American Annual Conference and Exhibition in Atlanta airport trading card series allows travelers attracting more than 2,000 attendees and to capture a piece of aviation history as they more than 235 exhibitors. ACI-NA provided travel through participating airports across the each attendee with a unique experience U.S. and Canada. Each card features the most comprised of ample networking, educational recognizable images from some of the busiest and leadership development opportunities, and airports in the world, with supporting history, continuing professional and legal education facts and figures that demonstrate just how credits. important the airport is to the local community Research and advisory it supports. The inaugural series was unveiled in September during the 2014 ACI-NA Annual activities Conference and Exhibition, and approximately ACI-NA represented airport interests in 30 airports have produced a trading card as of research and advisory committees focused January 2015. on airport safety, operations, maintenance, finance, legal issues and more. In 2014, ACI- NA’s Finance Committee released three new white papers to help airports make more informed decisions related to public-private partnerships, costs of operational delays and capital planning. 90 AIRPORTS COUNCIL INTERNATIONAL Senior Staff ACI Worldwide Offices
Angela Gittens Martine Ohayon Director General Director, Communications and Events [email protected]
Michelle Barré Myrna Liengme Corporate Secretary Financial Controller [email protected] [email protected]
Michael Rossell Kevin Caron Deputy Director General Head, Global Training [email protected] [email protected]
Rafael Echevarne Arturo Garcia-Alonso Director, Economics and Head, Passenger and Airport Programme Development Services [email protected] [email protected] David Gamper Christopher Miles Director, Safety and Head, Security and APEX in Technical Safety [email protected] [email protected] Antoine Rostworowski Director, Facilitation and IT [email protected] ACI ANNUAL REPORT | 2014 91 AIRPORTS COUNCIL INTERNATIONAL Senior Staff ACI Worldwide Offices
ACI World ACI EUROPE
Angela Gittens Olivier Jankovec Director General Director General Montréal, Québec, Canada Brussels, Belgium Tel : +1 514 373 1200 Tel: +32 (2) 552 0978 www.aci.aero www.aci-europe.org
ACI Africa ACI Latin America- Caribbean Ali Tounsi Secretary General Javier Martinez Casablanca, Morocco Director General Tel: +212 619 775 101 Panama City, Panama www.aci-africa.aero Tel: + 507 238 2691 www.aci-lac.aero ACI Asia-Pacific ACI North America
Patti Chau Kevin Burke Regional Director President and CEO Hong Kong SAR, China Washington DC, USA Tel: +852 2180 9449 Tel: +1 202 293 8500 www.aci-asiapac.aero www.aci-na.org
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