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Annual Report 2016–2017

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ANNUAL REPORT 2016–2017 Townsville Hospital and Health Service townsville hospital and health service annual report 2016–2017 2 The Townsville Hospital and Health Service was established as an independent statutory body on 1 July 2012 under the Hospital and Health Boards Act 2011. Financial reporting arrangements and costs are included in the Annual Financial Statements contained in this report. Public Availability Statement: Copies of this publication can be obtained at www.townsville.health.qld.gov.au and www. health.qld.gov.au/townsville/about/annual-report, by telephoning the Public Affairs Manager on 4433 1111 or by emailing [email protected] ISSN: 2202-4972 (print) ISSN: 2206-6330 (online) © Townsville Hospital and Health Service 2017 Open Data: Additional annual report disclosures relating to expenditure on consultancy, overseas travel and implementation of the Queensland Language Services Policy are published on the Queensland Government’s open data website, available via: www.data.qld.gov.au Licence: This annual report is licensed by the Townsville Hospital and Health Service under a Creative Commons Attribution (CC BY) 4.0 Australia licence. CC BY Licence Summary Statement: In essence, you are free to copy, communicate and adapt this annual report, as long as you attribute the work to the Townsville Hospital and Health Service. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ Attribution: Content from this annual report should be attributed as: Townsville Hospital and Health Service Annual Report 2016-2017 Interpreter Service Statement: The Queensland Government is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding the annual report, you can contact us on (07) 4433 1111 and we will arrange an interpreter to effectively communicate the report to you. Feedback is sought from users on key aspects on the Townsville Hospital and Health Service Annual Report. A feedback survey tool can be accessed using the following URL www.qld.gov.au/annualreportfeedback townsville hospital and health service annual report 2016–2017 3 Acknowledgment to Traditional Owners The Townsville Hospital and Health Service respectfully acknowledges the traditional owners and custodians both past and present of the land and sea which we service and declare the Townsville Hospital and Health Service commitment to reducing inequalities between Indigenous and non- Indigenous health outcomes in line with the Australian Government’s Closing the Gap initiative. This original artwork was produced for Queensland Health by Gilimbaa. Gilimbaa is an Indigenous creative agency. townsville hospital and health service annual report 2016–2017 4 Letter of Compliance 4 September 2017 The Honourable Cameron Dick MP Minister for Health and Minister for Ambulance Services Member for Woodridge GPO Box 48 Brisbane Queensland 4001 Dear Minister I am pleased to submit for presentation to the Parliament the Annual Report 2016-2017 and financial statements for the Townsville Hospital and Health Service. I certify that this Annual Report complies with: • the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009 • the detailed requirements set out in the Annual report requirements for Queensland Government agencies. A checklist outlining the annual reporting requirements can be found on pages 77 and 78 of this annual report. Yours sincerely Tony Mooney AM Chair Townsville Hospital and Health Board townsville hospital and health service annual report 2016–2017 5 Contents. Hospital and Health Board Chair Overview ..................6 Hospital and Health Service Chief Executive Overview ........7 Activity Snapshot. .....................................8 Highlights. ..........................................10 Our Performance. .................................... 12 Our Organisation. .....................................17 Our People. ......................................... 34 Governance. ........................................ 40 Annual Financial Statements... ......................... 46 Management Certificate. 72 Independent Auditor's Report .......................... 73 Compliance Checklist. 77 Glossary ........................................... 79 townsville hospital and health service annual report 2016–2017 6 Hospital and Health Board Chair Overview I am delighted to see the Townsville Aged Care Facility at Charters Towers in outgoing Board member Dr Kevin Arlett Hospital and Health Service (Townsville October last year commemorating the for his significant contribution. HHS/HHS) end the 2016-2017 financial establishment of the facility 90 years I look forward to the coming year, year with no patient waiting longer ago. This was an important moment its challenges and opportunities than the clinically recommended for both the community and staff and and I ask that our patients and times for elective surgery, specialist demonstrated how very important health communities continue to be engaged outpatient appointments, general dental and aged-care services are for people with us on this remarkable journey. care and endoscopic procedures. who live in regional communities. I am particularly proud of the long- This year’s Queensland Budget provided waits reduction in specialist outpatient an additional $71.6 million (+8.3 per cent) services and endoscopy. In 2015-2016, to the HHS for our 2017-2018 operating 931 people were waiting for either a budget. This growth will enable: specialist outpatient appointment or an • an expansion of local endoscopic procedure. Today, there are endoscopy services no long waits - a wonderful result for the • the relocation of BreastScreen people of the region. We have continued in Townsville to improve our excellent performance in elective access for women and surgery and general dental care with all • the opening of additional patients seen in time in 2016-2017. mental health beds. I welcomed the opportunity to travel For the 2016-2017 financial year, I’m around the health service over this past pleased to announce a $7.3 million year. The Board held two meetings in our surplus while concurrently growing rural communities - at Palm Island and services and delivering safe, quality, Charters Towers. It was my great pleasure compassionate care to our communities. in August to attend the Community Day and Smoking Ceremony to celebrate the I would like to sincerely thank my fellow successful start of planned, low-risk Board members for their drive, passion birthing at the Ingham Health Service. It and commitment for delivering first-class has been more than a decade since babies health care to the region and Health were able to be born in Ingham and I saw Service Chief Executive (HSCE) Dr Peter first-hand that day how much it meant to Bristow for his steadfast and conscientious the community and staff to see the service stewardship of the organisation. I reinstated. I was also pleased to unveil would like to welcome Professor Ajay Tony Mooney AM, B Ed BA Hons, FAICD the Foundation Stone at the Eventide Rane to the Board and sincerely thank Chair Townsville Hospital and Health Board townsville hospital and health service annual report 2016–2017 7 Hospital and Health Service Chief Executive Overview 2016-2017 was a year of achievement Following government funding, significant by the staff at the Townsville HHS. capital works were completed and major progress was made on others. The staff saw 117,574 patients in our emergency departments and within four The Townsville HHS delivered hours 80 per cent were assessed, treated on its purpose for the people of and discharged home, transferred or Townsville and North Queensland. admitted. At total of 8,792 elective surgical I would like to sincerely thank all our staff operations were undertaken, an increase of for their incredible efforts over the past six per cent, resulting in no patients waiting financial year; each plays a part and each longer than clinically recommended by 30 part is critical to the sum of our success. June 2017. Our specialists saw 39,051 new referred patients in outpatients, up seven I would also like to thank the Townsville per cent as part of the total of 149,444 Hospital and Health Board, led by appointments provided in specialist Tony Mooney AM, for its support of outpatients. This resulted in no one waiting operationalising an energised, people- longer than the clinically recommended focussed healthcare agenda for our time by the end of the financial year. communities. I am looking forward to building on the successes this year toward Our physicians and surgeons performed a bigger, brighter, better 2017-2018. 3,861 gastroenterology endoscopies, up 23 per cent. Again, this resulted in no patients waiting longer than recommended. During this period, the quality of care provided was high with the Australian Council on Healthcare Standards (ACHS) periodic assessment and Aged Care Standards Accreditation Agency both giving a clean bill of health. Training continued and was enlivened by new models of student nurse training. Our service led North Queensland in research output. Dr Peter Bristow fracp, fcicm, fracma, gsm, gaicd Health Service Chief Executive Townsville Hospital and Health Service townsville hospital and health service annual report 2016–2017 8 2016–2017 Activity Snapshot. Across the HHS each day... 233 patients are 322 babies admitted
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