CHI 2019 Paper CHI 2019, May 4–9, 2019, Glasgow, Scotland, UK Beyond Dyadic Interactions: Considering Chatbots as Community Members Joseph Seering Michal Luria Carnegie Mellon University Carnegie Mellon University Pittsburgh, Pennsylvania, USA Pittsburgh, Pennsylvania, USA
[email protected] [email protected] Geoff Kaufman Jessica Hammer Carnegie Mellon University Carnegie Mellon University Pittsburgh, Pennsylvania, USA Pittsburgh, Pennsylvania, USA
[email protected] [email protected] ABSTRACT KEYWORDS Chatbots have grown as a space for research and develop- Chatbots; social identity; online communities; dyadic com- ment in recent years due both to the realization of their munication commercial potential and to advancements in language pro- ACM Reference Format: cessing that have facilitated more natural conversations. Joseph Seering, Michal Luria, Geoff Kaufman, and Jessica Hammer. However, nearly all chatbots to date have been designed 2019. Beyond Dyadic Interactions: Considering Chatbots as Com- for dyadic, one-on-one communication with users. In this munity Members. In CHI Conference on Human Factors in Computing paper we present a comprehensive review of research on Systems Proceedings (CHI 2019), May 4–9, 2019, Glasgow, Scotland chatbots supplemented by a review of commercial and in- UK. ACM, New York, NY, USA, 13 pages. https://doi.org/10.1145/ dependent chatbots. We argue that chatbots’ social roles 3290605.3300680 and conversational capabilities beyond dyadic interactions have been underexplored, and that expansion into this de- 1 INTRODUCTION sign space could support richer social interactions in online From ELIZA to Tay, for half a century chatbots have mixed communities and help address the longstanding challenges provision of services with an attempt to emulate human con- of maintaining, moderating, and growing these communities.