QDP Services Customers Academic Year 2007/2008 Customer List – February 2008 East Midlands Boston College Brooksby Melton College Castle College Nottingham Grantham College Lincoln College Lincolnshire Sports Partnership New College Nottingham North Nottinghamshire College South East Derbyshire College South Leicestershire College of FE South Nottingham College Stephenson College Coalville The C.I.G. (Leicester) The Peoples College Nottingham West Nottinghamshire College “QDP provide a valuable service in allowing us to benchmark our learners' perceptions against those in similar institutions. QDP's analysis and presentation of data turns it into a useful tool to support improvement.” Chris Bradford, Director of Learning and Skills Boston College “Working in partnership with QDP on our learner and employer surveys has been one of our most inspired decisions. We have access to excellent data and feedback which greatly assists our planning for course development and quality improvement. The range of surveys we are undertaking is providing us with the most comprehensive picture of stakeholder satisfaction that the College has ever had.” Janet Davidson, Assistant Principal Grantham College ‘We have been working with QDP for the last 4 years carrying out induction and exit surveys. The product they offer gives us great coverage and the distance travelled report helps us map improvements. The QDP team that look after our surveys needs are friendly and responsive and always get back to us in a prompt and timely manner.’ Carla Hayes, Learner Relations Coordinator New College Nottingham contact QDP Services: telephone: 01625 501917 www.qdpservices.co.uk Customer List – February 2008 East of England Braintree College North Hertfordshire College Cambridge Regional College Oaklands College Chelmsford College Suffolk College Colchester Institute The College of West Anglia Dunstable College The Farriery Training Agency Great Yarmouth College West Herts College Huntingdonshire Regional College West Suffolk College Lowestoft College Writtle College Luton Sixth Form College “Great Yarmouth College used QDP services for the first time in 2004 to measure students’ perception of their course and the college. Within the first six months we have worked with QDP on two surveys and I am delighted to recommend to other colleges the service provided. A particular strength with the service is the clarity of the results provided and the efficient way that QDP have responded to our needs. We have found that it is cost effective to place our satisfaction surveys with QDP and the questionnaire response rate has increased by 25% which has been very encouraging.” Richard Dade, Quality and Standards Adviser Great Yarmouth College ‘‘We decided to team-up with QDP to get an independent and accurate assessment of where we’re performing well and where there is room for improvement. We discovered that while our teaching standards are very high and students are generally satisfied, they don’t know how to go about making a complaint. This is now something we can improve by highlighting the proper procedures’’. Jill Francis, Vice Principal Client Services The College of West Anglia ‘ “Having used QDP for our student satisfaction surveys for two years we are now able to access benchmarking data and can compare responses given by our students in a more meaningful way. The systematic approach used by QDP in preparing for surveys and their speed of response once data has been submitted for analysis is a real plus.” Charles Reynolds, Head of marketing and communications Lowestoft College contact QDP Services: telephone: 01625 501917 www.qdpservices.co.uk Customer List – February 2008 London Bexley Adult Education Leyton Sixth Form College Bexley College Merton College Bromley College Morley College Capel Manor College Newham College of FE Carshalton College Redbridge College Christ The King Sixth Form College Richmond upon Thames College City & Islington College Sir George Monoux 6th Form College City of Westminster College Southgate College College of North East London Southwark College Community Options St Charles Catholic 6th Form College Enfield College The Mary Ward Centre Havering College West Thames College Havering 6th Form College Westminster Kingsway College Hawk Management Training Working Men's College Kingston Adult Education Lambeth College “The efficiency of QDP services has been of a very high standard and the data provided through the learner survey has enabled us to identify and respond to learner's needs. The outcome of this has been improved course review and self assessment review processes. We are particularly pleased with the superb response from QDP in producing and returning the learner surveys in exceptionally short time frames.” Sybil Carter, Director of Curriculum Bexley College “We were thoroughly impressed with the wealth of detail and analysis from the QDP produced survey. Thanks to the large bank of benchmarking standard statements that QDP have available, we were able to tailor questions to our own needs, while ensuring that responses could still be benchmarked against other colleges nation wide. The feedback from over a thousand of our students studying a wide range of subjects is invaluable in looking at further improvements to our service.” Madeline Hall, Head Of College Capel Manor College “For the benefit of providers who are still hesitating to use QDP’s services, we would like to confirm that our recent learner On-programme survey has been handled with total professionalism and has delivered information we would never have been able to gather through an in-house system. The results will add value to the evidence we gather to monitor the quality of our provision across the whole college. In addition, we now have a view of our performance in a national perspective as well. We are already in the middle of using QDP for another survey, this time for our staff and look forward to working with the team again.” Richard Beales, Vice Principal Merton College contact QDP Services: telephone: 01625 501917 www.qdpservices.co.uk Customer List – February 2008 North East Bede College Middlesbrough College Bishop Aukland College New College Durham City of Sunderland College Northumberland College Cleveland College of Art & Design Redcar & Cleveland College Derwentside College South Tyneside College East Durham and Houghall College St Mary’s College Gateshead College Stockton Riverside College Hartlepool LEA Tyne Metropolitan College “We found QDP to be very helpful. They understood our needs and their timescales were appropriate as well. Not only did they give us a fast service but the information we received regarding our Increased Flexibility students enabled us to draw up suitable plans for the future.” Tom Argument, 14-19 Co-ordinator Hartlepool LEA “QDP provide a specialist service in terms of survey production, analysis and reporting, including national benchmarking, which assists us to effectively implement our Voice of the Learner programme.” Anthony Horne, Planning and Performance Manager Stockton Riverside College “A pure joy to work with! As a new starter the initial guidance and support was excellent. How nice to have immediate responses to all queries. The actual surveys are a wealth of information. The whole process is extremely user friendly.” Sue Rae, Director of Quality & Standards Redcar & Cleveland College “I am very pleased to be in a position to once again use the services of QDP. The efficient and accurate process means that I save on staff time (particularly for analysis), I get improved accuracy, I am able to benchmark in a variety of ways, the reports are concise, meaningful and user friendly. I hope that at the end of this current academic year we will have completed a full schedule of surveys which will provide valuable evidence for self assessment and continuous quality improvemen.”. Carol Bromyard, Director of Quality Middlesborough College contact QDP Services: telephone: 01625 501917 www.qdpservices.co.uk Customer List – February 2008 North West Beneast Training North Trafford College Blackburn College Pendleton College Blackpool & the Fylde College ProCo North West Blackpool Sixth Form College Scientiam Bolton Community College Salford College of FE Burnley College Sefton LEA Carlisle College South Cheshire College Cheadle & Marple 6th Form College Southport College City College Manchester Stockport Continuing Education Authority City College Manchester – H.M.P.S.* St Helens College Eccles College St Helens Learning Partnership Hopwood Hall College Tameside College King George V 6th Form College The Vocational College Liverpool Lancaster & Morecambe College Total People Limited Liverpool Community College Training for Today Logistics College North West Training West Lancashire LSC North West University of Bolton Macclesfield College Warrington Collegiate Manchester College of A&T West Cheshire College Manchester LSC Greater Merseyside LSC – The Wirral Mid Cheshire College Winstanley College Myerscough College Wirral Metropolitan College Nelson and Colne College “QDP surveys are an essential part of our self assessment arrangements and enable us to measure the impact of many of the changes we are trying to bring about." Sara Mogel, Principal West Cheshire College “We were highly impressed by the depth and detail offered by QDP’s feedback services. The model enables us to ask many more questions, which are specific to our college than any other on the market - and with no two colleges ever being the same that