Western Michigan University ScholarWorks at WMU Honors Theses Lee Honors College 4-24-2015 Managing the Credibility of a Nonprofit Organization in the Face of Unexpected Publicity Regan Crowell Western Michigan University,
[email protected] Follow this and additional works at: https://scholarworks.wmich.edu/honors_theses Part of the Marketing Commons, and the Public Relations and Advertising Commons Recommended Citation Crowell, Regan, "Managing the Credibility of a Nonprofit Organization in the Face of Unexpected Publicity" (2015). Honors Theses. 2567. https://scholarworks.wmich.edu/honors_theses/2567 This Honors Thesis-Open Access is brought to you for free and open access by the Lee Honors College at ScholarWorks at WMU. It has been accepted for inclusion in Honors Theses by an authorized administrator of ScholarWorks at WMU. For more information, please contact
[email protected]. Crowell 1 1. Introduction Many nonprofit organizations have the capacity to positively impact communities, individuals, and causes. The success of such organizations is highly dependent on donations and external support; some organizations manage this better than others. Using a case study approach, this thesis examines strategies for successfully managing the credibility of nonprofit organizations during times of unexpected publicity in order to maintain financial support from donors. This thesis will begin with a history of the nonprofit industry, focusing specifically on a comparison of the industry’s performance in 1995 versus 2015. This will be followed by an examination of key ethical issues that today’s nonprofit organizations face and a review of three nonprofit organizations that have exemplified each ethical issue either positively or negatively: United Way, Susan G.