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Company Culture Drives Productivity
COMPANY CULTURE DRIVES PRODUCTIVITY: A STUDY ON HOW COMPANY CULTURE IMPACTS THE BOTTOM LINE By Matthew Imaizumi Submitted in partial fulfillment of the Requirements for Departmental Honors in the Department of Entrepreneurial Management. Texas Christian University Fort Worth, Texas 8 May 2017 COMPANY CULTURE DRIVES PRODUCTIVITY: A STUDY ON HOW COMPANY CULTURE IMPACTS THE BOTTOM LINE Project Approved: Supervising Professor: Homer, Erekson, Ph. D. Department: Dean of Neeley School of Business Stacy, Grau, Ph. D. Department of Marketing ABSTRACT This study of company culture and its impact on the bottom line of an organization begins with an analysis of the Service Profit Chain. The Service Profit Chain is a management theory that develops a quantifiable set of relationships that directly link profit and revenue growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity (Heskett 1997). The crux of the theory rests on the ability of a company to create a culture and workplace that is designed to satisfy and empower employees to perform at their highest ability. This study then progresses into a case analysis of Southwest Airlines to show how a company can benefit financially by successfully creating a culture that empowers its employees and follows the model set forth by the Service Profit Chain. The heart of this study is to show that culture is not an aspect of a business that should be written off, but rather, a momentous factor that can lead to more satisfied and productive employees -
Winning the Oil Endgame: Innovation for Profits, Jobs, and Security Oil Dependence
“We’ve embarked on the beginning of the Last Days of the Age of Oil. Nations of the world that are striving to modernize will make choices different from the ones we have made. They will have to. And even today’s industrial powers will shift energy use patterns....[T]he market share for carbon-rich fuels will diminish, as the demand for other forms of energy grows. And energy companies have a choice: to embrace the future and recognize the growing demand for a wide array of fuels; or ignore reality, and slowly—but surely—be left behind.” —Mike Bowlin, Chairman and CEO, ARCO, and Chairman, American Petroleum Institute, 9 Feb. 1999 1 “My personal opinion is that we are at the peak of the oil age and at the same time the begin- ning of the hydrogen age. Anything else is an interim solution in my view. The transition will be very messy, and will take many and diverse competing technological paths, but the long- term future will be in hydrogen and fuel cells.” —Herman Kuipers, Business Team Manager, Innovation & Research, Shell Global Solutions, 1. Bowlin 1999. 21 Nov. 2000 2 2. Kuipers 2000. “The days of the traditional oil company are numbered, in part because of emerging technolo- gies such as fuel cells....” 3. Bijur, undated. — Peter I. Bijur, Chairman and CEO, Texaco, Inc., late 1990s 3 4. Ingriselli 2001. “Market forces, greenery, and innovation are shaping the future of our industry and propelling 5. Gibson-Smith 1998. us inexorably towards hydrogen energy. Those who don’t pursue it…will rue it.” — Frank Ingriselli, President, Texaco Technology 6. -
The Uber Board Deliberates: Is Good Governance Worth the Firing of an Entrepreneurial Founder? by BRUCE KOGUT *
ID#190414 CU242 PUBLISHED ON MAY 13, 2019 The Uber Board Deliberates: Is Good Governance Worth the Firing of an Entrepreneurial Founder? BY BRUCE KOGUT * Introduction Uber Technologies, the privately held ride-sharing service and logistics platform, suffered a series of PR crises during 2017 that culminated in the resignation of Travis Kalanick, cofounder and longtime CEO. Kalanick was an acclaimed entrepreneur, building Uber from its local San Francisco roots to a worldwide enterprise in eight years, but he was also a habitual rule- breaker. 1 In an effort to put the recent past behind the company, the directors of Uber scheduled a board meeting for October 3, 2017, to vote on critical proposals from new CEO Dara Khosrowshahi that were focused essentially on one question: How should Uber be governed now that Kalanick had stepped down as CEO? Under Kalanick, Uber had grown to an estimated $69 billion in value by 2017, though plagued by scandal. The firm was accused of price gouging, false advertising, illegal operations, IP theft, sexual harassment cover-ups, and more.2 As Uber’s legal and PR turmoil increased, Kalanick was forced to resign as CEO, while retaining his directorship position on the nine- member board. His June 2017 resignation was hoped to calm the uproar, but it instead increased investor uncertainty. Some of the firm’s venture capital shareholders (VCs) marked down their Uber holdings by 15% (Vanguard, Principal Financial), while others raised the valuation by 10% (BlackRock).3 To restore Uber’s reputation and stabilize investor confidence, the board in August 2017 unanimously elected Dara Khosrowshahi as Uber’s next CEO. -
Doing the Right Thing
southwest cares Doing The Right Thing The 2008 Southwest Cares Report is dedicated to the Employees, Customers, Shareholders, and other Stakeholders of Southwest Airlines, who strive each and every day to do the right thing for Our Planet, Our Communities, Our People, and Our Suppliers. ABOUT THIS REPORT Gary Kelly: Chairman, President, and CEO oing the Right Thing. It’s not just a slogan at the stark bareness of the moon. Earth appears as a Southwest Airlines; it is our way of life. We welcoming lifeboat in the void of space. Doing the right Dpractice this concept in a million different ways, thing for our planet is not just “good business,” it is every day. Southwest is privileged to serve millions necessary for our survival. of Customers annually who have chosen to patronize It takes a lot of dedication, perseverance, and us with their hard-earned money. Southwest honors hard work to do the right thing for our Customers, our Customers’ patronage by doing the right thing for Employees, and Planet, and this report outlines them—providing Safe, comfortable, and reliable air our environmental efforts and our goals. We began transportation. Our Mission Statement puts it this operations in 1971 with a revolutionary idea that way: “The mission of Southwest Airlines is dedication everyone should be able to afford to fly instead of drive to the highest quality of Customer Service delivered and to enjoy the Safety, comfort, and convenience of with a sense of warmth, friendliness, individual pride, air travel. For the past 38 years, we have devoted and Company Spirit.” ourselves to meeting that goal. -
Redalyc.Engineering and Strategy: Returning to the Case of Southwest
Revista Escuela de Administración de Negocios ISSN: 0120-8160 [email protected] Universidad EAN Colombia Berrío Zapata, Cristian Engineering and strategy: returning to the case of southwest airlines, an analysis in production and technology management Revista Escuela de Administración de Negocios, núm. 73, julio-diciembre, 2012, pp. 209-217 Universidad EAN Bogóta, Colombia Available in: http://www.redalyc.org/articulo.oa?id=20625032013 How to cite Complete issue Scientific Information System More information about this article Network of Scientific Journals from Latin America, the Caribbean, Spain and Portugal Journal's homepage in redalyc.org Non-profit academic project, developed under the open access initiative Casos empresariales ENGINEERING AND STRATEGY: RETURNING TO THE CASE OF SOUTHWEST AIRLINES, AN ANALYSIS IN PRODUCTION AND TECHNOLOGY MANAGEMENT Cristian Berrío Zapata 1. INTRODUCTION ome company cases let us see what was a network that makes every part of it shake, when any done to produce business model innovation component is touched. This network, immersed into Sthat creates ruptures in the market, changing the environment evolution, is a complete systemic the rules of competition. One of these cases is the unit, where paradigm changes must be supported with story of Southwest Airlines (SWA). This article tries to operational actions so innovation becomes a living demonstrate that engineering operational excellence is force that changes competing profiles. This virtuous fruitless without a compatible moving in other conceptual cycle between thought and action, when successful axes like service, finances, administration and human in producing adaptative and innovative competing resources. The areas of a company are bounded into structures, revolves the markets and generates new rules for competition. -
Weekly Internet / Digital Media / Saas Sector Summary
Weekly Internet / Digital Media / SaaS Sector Summary Week of July 14th, 2014 Industry Stock Market Valuation Internet / Digital Media / SaaS Last 12 Months Last 3 Months 180 120 14.6% 160 11.9% 60.8% 10.4% 10.4% 110 7.9% 140 22.3% 7.7% 21.0% 6.6% 20.4% 5.9% 120 20.0% 5.1% 16.3% 100 13.9% 100 13.0% 10.8% 80 90 7/12/13 9/23/13 12/5/13 2/16/14 4/30/14 7/12/14 4/11/14 5/4/14 5/27/14 6/19/14 7/12/14 (1) (2) (3) (4) Search / Online Advertising Internet Commerce Internet Content Publishers (5) (6) (7) (8) NASDAQ Diversified Marketing Media Conglomerates Gaming SaaS Notes: 1) Search/Online Advertising Composite includes: BCOR, BLNX-GB, CNVR, CRTO, GOOG, FUEL, MCHX, MM, MRIN, MSFT, QNST, RLOC, RUBI, TRMR, TWTR, YHOO, YNDX, YUME. 2) Internet Commerce Composite includes: AMZN, AWAY, COUP, CPRT, DRIV, EBAY, EXPE, FLWS, LINTA, NFLX, NILE, OPEN, OSTK, PCLN, PRSS, SSTK, STMP, TZOO, VPRT, ZU. 3) Internet Content Composite includes: AOL, CRCM, DHX, DMD, EHTH, IACI, MOVE, MWW, RATE, RENN, RNWK, SCOR, SFLY, TRLA, TST, TTGT, UNTD, WBMD, WWWW, XOXO, Z. 4) Publishers Composite includes: GCI, MMB-FR, NWSA, NYT, PSON-GB, SSP, TRI, UBM-GB, WPO. 5) Diversified Marketing Composite includes: ACXM, EFX, EXPN-GB, HAV-FR, HHS, IPG, MDCA, NLSN, VCI, WPP-GB. 6) Media Conglomerates Composite includes: CBS, CMCSA, DIS, DISCA, LGF, SNE, TWX, VIA.B. 7) Gaming Composite includes: 2432-JP, 3632-JP, 3765-JP, 700-HK, ATVI, CYOU, EA, GA, GAME, GLUU, NTES, PWRD, UBI-FR, ZNGA. -
How to Catch a Unicorn
How to Catch a Unicorn An exploration of the universe of tech companies with high market capitalisation Author: Jean Paul Simon Editor: Marc Bogdanowicz 2016 EUR 27822 EN How to Catch a Unicorn An exploration of the universe of tech companies with high market capitalisation This publication is a Technical report by the Joint Research Centre, the European Commission’s in-house science service. It aims to provide evidence-based scientific support to the European policy-making process. The scientific output expressed does not imply a policy position of the European Commission. Neither the European Commission nor any person acting on behalf of the Commission is responsible for the use which might be made of this publication. JRC Science Hub https://ec.europa.eu/jrc JRC100719 EUR 27822 EN ISBN 978-92-79-57601-0 (PDF) ISSN 1831-9424 (online) doi:10.2791/893975 (online) © European Union, 2016 Reproduction is authorised provided the source is acknowledged. All images © European Union 2016 How to cite: Jean Paul Simon (2016) ‘How to catch a unicorn. An exploration of the universe of tech companies with high market capitalisation’. Institute for Prospective Technological Studies. JRC Technical Report. EUR 27822 EN. doi:10.2791/893975 Table of Contents Preface .............................................................................................................. 2 Abstract ............................................................................................................. 3 Executive Summary .......................................................................................... -
MARK S. THOMSON, on Behalf of Himself: No
IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF NEW YORK ___________________________________ MARK S. THOMSON, on behalf of himself: No. ___________________ and all others similarly situated, : : CLASS ACTION COMPLAINT Plaintiff, : FOR VIOLATIONS OF THE : FEDERAL SECURITIES LAWS v. : : MORGAN STANLEY DEAN WITTER : & CO. and MARY MEEKER, : : Defendants. : JURY TRIAL DEMANDED ___________________________________ : Plaintiff, by his undersigned attorneys, individually and on behalf of the Class described below, upon actual knowledge with respect to the allegations related to plaintiff’s purchase of the common stock of Amazon.com, Inc. (“Amazon” or the “Company”), and upon information and belief with respect to the remaining allegations, based upon, inter alia, the investigation of plaintiff’s counsel, which included, among other things, a review of public statements made by defendants and their employees, Securities and Exchange Commission (“SEC”) filings, and press releases and media reports, brings this Complaint (the “Complaint”) against defendants named herein, and alleges as follows: SUMMARY OF THE ACTION 1. In October 1999, Fortune named defendant Mary Meeker (“Meeker) the third most powerful woman in business, commenting, “[h]er brave bets – AOL in ‘93, Netscape in ‘95, e-commerce in ‘97, business to business in ‘99 – have earned her eight “ten-baggers”, stocks that have risen tenfold. Morgan Stanley’s “We’ve got Mary” pitch to clients has been key to its prominence in Internet financing. Her power is awesome: If she ever says “Hold Amazon.com”, Internet investors will lose billions.” 2. Fortune almost got it right. Investors did lose billions, but not because Meeker said “Hold Amazon.com”. Rather, investors were damaged by Meeker’s false and misleading statements encouraging investors to continue buying shares of Amazon. -
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leading from the middle “It’s in the DNA” Infusing Organizational Values at Southwest John Lubans Jr. Since writing my first Southwest Airlines (SWA) column— innovating, and providing the best customer service among “Southwest: The Un-stodgy Airline”—I’ve flown on SWA the surviving airlines—seemingly always a step ahead of several times a year.1 Doing so, I’ve gotten up close to the the competition. Other businesses, including airlines, have SWA culture in practice: how they treat people, how they sought to emulate the SWA model, but a successful replica- deliver their services, and how they deal with crises. I con- tion of the SWA way remains elusive. Why not simply hand tinue to marvel at how SWA stays ahead of its competition, out Southwest’s core values and, voila, there you have it? how it keeps fares affordable and still makes a profit, how Or is it more complicated than that? One clue is that for most of their flight attendants respond to full planes with Southwest’s top leadership, the SWA way is “a matter of good cheer and obvious interest in passengers. Whenever the heart” rather than something formulaic. Herb tells of I read “Colleen’s Corner,” Colleen Barrett’s in-flight maga- an executive who wanted to adopt the SWA way for his zine presidential column, I am impressed by her unclut- company, but discovered to his dismay that his new open- tered, undefensive style, and Employee focus. Yes, the word door policy had a downside. He told Herb, “People were is capitalized at SWA. -
How U.S. Metropolitan Areas Fuel American Prosperity
Metro How U.S. Metropolitan Areas Fuel American Prosperity MetroNation How U.S. Metropolitan Areas Fuel American Prosperity THE BROOKINGS INSTITUTION | METROPOLITAN POLICY PROGRAM © 2007 CONTENTS Executive Summary ................................................................4 I. Introduction............................................................................8 II. Emerging Challenges to U.S. Prosperity ...................10 1. The U.S. economic powerhouse faces expanded global competition........................................11 2. Our domestic economy continues to restructure ..................................................................14 3. Labor market changes have fueled economic polarization...................................................16 4. Major U.S. demographic shifts portend new economic challenges ............................18 5. Global growth and domestic consumption have exacerbated natural resource pressures.......20 III. Metropolitan Areas: Engines of American Prosperity........................................................22 1. True prosperity requires productive, inclusive, and sustainable growth................................................23 2. Investments in innovation, human capital, and infrastructure help drive American prosperity ........................................................................25 3. America’s metropolitan areas aggregate its key drivers of prosperity........................................30 4. Major metro areas strengthen key prosperity drivers..........................................................36 -
NAM Annual Report 2019
2019 Annual Report CONTENTS Special Insert: Responding to the COVID-19 Pandemic 3 Letter from the President 5 2019–2020 Governing Council 7 Organizational Chart 8 The IOM/NAM 50th Anniversary Celebration 9 Program Highlights 10 Responding to Critical & Pressing Issues Confronting the U.S. Opioid Epidemic, 11 Promoting Clinician Well-Being & Resilience, 13 Human Germline Genome Editing, 15 Climate Change & Human Health, 16 Advising the Nation & the World on Health & Health Care Advancing Health Equity, 17 Artificial Intelligence in Health Care, 19 Understanding Heterogeneous Treatment Effects, 20 Vital Directions in Health & Health Care, 21 The Future of Nursing, 22 Leading & Inspiring for the Future Healthy Longevity Global Grand Challenge, 23 Committee on Emerging Science, Technology, & Innovation, 25 Member Highlights 26 Inaugural Election of NAM Officers, 27 Members Inducted in 2019 (Class of 2018), 28 Members Elected in 2019 (Class of 2019), 30 2019 Nobel Laureates, 33 2019 Annual Meeting, 34 In Memoriam, 36 Fellowships & Leadership Programs 37 Awards 42 Finances 47 Donor Appreciation 48 Contact Us 65 2 SPECIAL INSERT Responding to the COVID-19 Pandemic As this document entered its final stages of production, coronavirus disease (COVID-19) began to spread around the world—quickly becoming the most destructive pandemic in a century. The National Academy of Medicine quickly initiated a short-term reorientation of its existing programs to respond to the diverse and far-reaching health impacts of the pandemic, including in the areas of equity, workforce, aging, vulnerable populations, health system strengthening, and scientific and technological innovation. An “impact map” that guides the NAM’s role and priorities with regard to the COVID-19 response appears below. -
Uber CEO Travis Kalanick Resigns; Board Says He's Putting Company First
Uber CEO Travis Kalanick resigns; board says he's putting company first latimes.com /business/technology/la-fi-tn-uber-travis-kalanick-resignation-20170620-story.html 6/21/2017 Travis Kalanick, co-founder and chief executive of ride-hailing company Uber, resigned Tuesday, just a week into a leave of absence meant to quell concerns about his management style. “I love Uber more than anything in the world and at this difficult moment in my personal life I have accepted the investors request to step aside so that Uber can go back to building rather than be distracted with another fight,” Kalanick said in a statement given to the New York Times. The San Francisco start-up, valued at near $70 billion, has been rocked this year by allegations of a corrosive culture that allowed bad behavior and sexual harassment to go unchecked for years. Last week, the company announced that Kalanick, 40, would take an indefinite leave of absence — in part to grieve after the sudden death of his mother in a recent boating accident. But that apparently was unsatisfactory for investors, whose concerns prompted the resignation. The New York Times reported that five of Uber’s major investors demanded Kalanick’s immediate resignation on Tuesday because the company needed a change in leadership. Kalanick reached his decision to resign after hours of talks with some of the investors. In a statement, the board of directors praised Kalanick’s decision and noted he would remain on the panel. ”Travis has always put Uber first. This is a bold decision and a sign of his devotion and love for Uber,” the board said.