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SOUTH AFRICA 2017 incorporating Self-Catering and International Hotel Groups Welcome Content Welcome note 3 Hotels Terms and conditions 4 Your membership card 5 Making a reservation 5 HEI Online 6 Eastern Cape 7 Free State 8 Gauteng 9 Kwa-Zulu Natal 12 Limpopo 14 Mpumalanga 15 Northern Cape 16 North-West 17 Western Cape 18 Self-Catering Resorts Terms and conditions 25 Making a reservation 26 Kwa-Zulu Natal 27 Free State 27 Gauteng 27 North-West 28 Limpopo 28 Western Cape 28 International Hotel Chains 31 Hotel Express Partners 35 Contact us SOUTH AFRICA BOTSWANA T +27 21 674 5488 T +267 318 5882 F +27 21 683 8744 F +267 350 0536 C +267 7269 4756 Customer services E [email protected] [email protected] ZIMBABWE Reservations [email protected] T +263 4 334 202 / 335 431 F +263 4 303 829 Sales E [email protected] [email protected] Welcome to Hotel Express International Congratulations on choosing Hotel Express as your hotel discount programme Hotel Express members worldwide enjoy great savings on every booking. Members receive the same service and quality in our hotels as full paying guests, but can pay as little as half price. We trust you will enjoy your travel savings and benefits. Please refer to our membership instructions and programme terms and conditions for hotels on pages 4 and 5 and for self-catering resorts and hotels on pages 24 and 25. Please read the reservation procedures and terms and conditions in order to avoid disappointment. Your personalised membership card is enclosed for your immediate use. All hotels featured in our directory offer up to 50% discount for one room (single, double, suite and family) if and when there is availability*. Self-catering accommodation is also available at competitive rates. Hotel bookings are made via our reservations desk on 021 674 5488 or [email protected]. HEI Online is our complimentary online booking service for members to access very competitive rates across a full range of hotel groups. Enjoy the convenience of booking your own discounted accommodation online. As Hotel Express International acquires new hotels regularly, please visit our website www.hotelexpress.co.za for an updated list of participating hotels. Should you have any questions or need help, please feel free to contact our Customer Services for assistance on 021 674 5488. Enjoy your savings! *Special conditions for hotels operating with Best Available Rates (BAR). See page 2 under Discount. Terms & Conditions Hotels Availability. All hotel reservations are subject to expected availability as determined by hotels’ management. Availability may be restricted, severely limited or blocked out during peak periods, which vary from one hotel to another. For instance, a peak period can be expected during school holidays and long weekends at popular holiday destinations or perhaps during particular week days or conventions at hotels near business centres. Please note that during peak periods, hotels may have a restricted number of rooms available but not necessarily at the discounted member rate. Discount. Subject to expected availability and the correct booking procedure being followed, membership with Hotel Express International will entitle cardholders with up to 50% discount per room, off the rack rate (the hotel’s maximum non-published rate that all rates are discounted from) and cannot be taken in conjunction with other promotional offers, short term internet deals offered on individual hotel or third party accommodation and travel websites. Some listed hotels operate with Best Available Rates (BAR) which fluctuate on a daily basis, as opposed to fixed Rack rates. Enquire when making a reservation about the discount on offer. Bookings. Discounted reservations only apply when made as per instructions. Hotels are not obliged to give the Hotel Express discount if the correct booking procedure is not followed. A valid membership card and I.D. must be presented on arrival. Should members present the card only on checkout or when payment is due, the discount will not apply. Reservations made at rates higher than the Hotel Express rate may not be converted at any time. The discount is only valid if the cardholder is present. Membership is not transferable. Only one discounted room per card per night. Cancellation Policy. Hotels’ standard cancellation, no-show, deposit and late arrival policies apply, which vary from hotel to hotel. Hotels. Participating hotels, resorts and partners may change from time to time and Hotel Express International will not be held responsible for hotels cancelling their contracts. Hotel Express International will however endeavour to secure compliance by all hotels. Accounts. Hotel accounts are settled direct with credit cards, cash or cheques only. Credit cards may be necessary to make reservations. 4 Making a reservation Reservation Desk Choose your hotel from those listed on www.hotelexpress.co.za. The price range listed for each hotel is based on the rack rate, before discount, for a single room and is in the local currency unless otherwise stated. To make a local or international reservation, simply call our reservations office on 021 674 5488 or email [email protected], Monday-Fridays 08.00-18.00 and Saturdays 08.00-15.00. Reservations are free of charge. Hotel Express help desk will gladly assist with hotel information, such as member rates, facilities etc. Advance reservations for weekends and holidays are highly recommended. Some hotels will accept direct bookings, however, HEI will not assume responsibility for bookings made directly with hotels. Your card for immediate travel savings. For support or reservations Call 021 674 5488 When contacting our reservations offices, please have the following information ready: • Name of travellers and membership number; • Credit card details; • Hotel or destination of your choice; • Hotel category (star grading, self-catering facilities etc); • Travel dates; • Present your valid membership card at check in. The discount is only valid if the cardholder is present. Only one room discount per night per card. • Hotel Express appreciates any feedback regarding your stay at participating hotels, our service levels or the program in general. If you have comments or questions regarding a reservation, please ensure to provide us with a copy of your written confirmation. HEI Online. Hotel Express International now offers an additional online booking tool free of charge to members to make bookings in real time. Please visit www.hotelexpress.co.za. See the next page for more about HEI Online. 5 HEI THE CHEAPEST HOTEL BOOKING SYSTEM WORLDWIDE Brought to you by: We are proud to present our additional online booking portal as a complimentary service to our Reservations Concierge desk. This online web portal gives you as a member access to more than a 100 000 hotels on the HEI Online booking portal in 130 countries and allows you to access hotels at your own leisure anytime any place in real time. Members of Hotel Express International receive up to 50% discount off rack rates at more than 10 000 hotels worldwide on the Hotel list and more than 100 000 hotels on the HEI Online booking portal in 130 countries of which 269 are quality hotels in South Africa. To get access to the online portal, go to our website www.hotelexpress.co.za and go to the HEI Online page. Simply complete the request to get your access code from Hotel Express International. When you have received your access code simply register your membership on the HEI online portal. The HEI Online app can also be downloaded on Android, Apple and iPhone. See our website for our low price guarantee http://ho.hotel-express.com/sa Should you require additional information please contact the Customer Service department on [email protected] or on 021 674 5488. 6 Hotels Premier Hotel EL ICC Eastern Cape 22 Esplanade, Beachfront % 043 709 5100 5★ $$$$$ ADDO Woodall Country House Premier Hotel King David & Spa Cnr Currie St & Inverleith Terrace, Jan Smuts Ave Quigney % 042 233 0128 % 043 722 3174 ★ 5 $$$$$ 3★ $$$ ALICEDALE Premier Hotel Regent Bushman Sands Golf Lodge 22 Esplanade, Main Rd Beach Front % 0861 748 374 % 043 709 5000 3★ $$$$$ CAPE ST FRANCIS Cape St Francis Beach Break GRAAF-REINET Da Gama Way Drostdy Hotel % 042 298 0054 30 Church St, Graaf-Reinet 5★ $$$ % 049 892 2161 5★ Cape St Francis Resort Da Gama Way GRAHAMSTOWN % 042 298 0054 Contact us for more details on $$$$ accommodation options. Special conditions for bookings may apply. CRADOCK Contact us for more details on OYSTER BAY accommodation options. Special Oyster Bay Lodge conditions for bookings may apply. Oyster Bay Rd % 042 297 0150 EAST LONDON 4★ $$$ Blue Lagoon Hotel & Conference Centre PORT ALFRED Blue Bend Place, Beacon Bay Halyards Hotel and Spa % 043 748 4821 1 Albany Rd 3★ $$$$ % 0861 748 374 3★ Mpongo Private Game Reserve McLean Town District Mansfield Game Reserve N6 National ROad On the R67 towards Bathurst % 043 742 9000/2 % 0861 748 374 3★ $$$$ 3★ Royal Guest House 8 Beach Crescent % 0861 748 374 4★ 7 PRICING CATEGORY (Rates based on single room, all prices in ZAR, rates of hotels can change from time to time, T & C apply). $ Up to R750 • $$ R751-R1 150 • $$$ R1 151-R1 550 • $$$$ R1 551-R1 950 • $$$$$ Over R1 951 PORT ELIZABETH ST. FRANCIS BAY Hacklewood Hill Sandals Guest House Country House 4 Napier Rd 152 Prospect Rd, Walmer % 042 294 0551 % 041 581 1300 4★ $$$ 5★ $$$$$ Paxton Hotel Carnavon & Beach Rd, Free State Humewood % 041 585 9655 4★ $$$$$ BETHLEHEM Metcourt at Frontier Summerstrand Hotel Johan Blignaut Drive (N5) Marine Drive 3★ $$$ % 041 583 3131 3★ $$$ BLOEMFONTEIN The Beach Hotel Hobbit Boutique Hotel Marine Drive, 19 President Steyn Ave % Summerstrand 051 447 0663 ★ % 041 583 2161 4 $$$ 4★ $$$$$ Urban Hotel Bloemfontein The Boardwalk Parfitt Ave % Beach Rd 051 444 3142 ★ % 041 507 7777 3 $$ 5★ CLARENS RHODES Kiara Lodge Tenahead Mountain Lodge R712 Clarens, Golden Gate Road % Naudes Nek Pass 058 255 0140 ★ % 0861 748 374 4 $$$$$ 5★ HARRISMITH Contact us for more details on accommodation options.