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Scope Annual Report 2015-2016 1 Scope’S Divisions Services Provided to People with a Disability

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Annual Report 2015-2016 Vision statement Contents Scope will inspire and lead change Scope’s divisions and services 2 to deliver best practice. We will: Scope 2015-16 Highlights 4 • Support and listen to each person and their family. Five year scorecard 6 • Provide leadership to influence strategy President’s Report 8 and policy. CEO’s Report 9 • Deliver person driven, flexible and responsive services to build a sustainable future. Financial Highlights 10 • Build on our foundation for success Reporting against our Strategic Plan 12 through our expertise in service delivery, workforce development, Customer driven 14 quality improvement and research. Grow by delivering customer driven We will deliver better outcomes. supports that people with a disability value and choose. About Scope Engaged and productive 18 Cultivating a growing, productive and values driven workforce. • Scope is a disability service provider. Our services support the needs of people High performing 22 with physical, intellectual and multiple Build a high performing, innovative disabilities, and their families. and financially viable organisation. • Scope provides services from 99 service locations and employs 1527 people, Mission based 28 including supported employees. Build community capacity to recognise the human rights and citizenship of Scope’s total revenue was $92.2 million • people with disabilities. in 2015-2016. • Scope has a membership base of 485. Our People 32 ABN 63 004 280 871 Organisational chart 38 Scope’s 2016 Annual General Meeting will be Executive Leadership team in profile 40 held on November 16th, 2016. Board in profile 42 Annual Report Corporate Governance Statement 44 Scope’s representation in publications objectives and conferences 46 Scope’s mission is to Thank you 47 This document reports on Scope’s activities, enable each person achievements and financial performance Support Scope 51 during 2015-2016. The report is written to be Scope’s history 51 we support to live as easily read by Scope’s stakeholders, including members, people we support, their families and Acronyms and index 52 an empowered and carers, staff, volunteers, government, corporate equal citizen. and community organisations and donors. Scope (Aust) Ltd is a public company limited by guarantee and is registered as a company under the Corporations Law of Victoria. Photo: Jye Yates and Tamati Poingdestre. Front cover photo: Sarah Morcos and Scope staff member Sharyn May. Scope Annual Report 2015-2016 1 Scope’s divisions Services provided to people with a disability Scope provides individuals with high quality support and services from 99 service locations Scope provided services to more than 6000 people with a disability in 2015-16. across Victoria. Scope’s operations are divided across four geographical divisions. A number of individuals received multiple services from Scope. Therapy and psychology services Early Years (0-6 years) School Years (7-18 years) Adult years (19-64+ years) NORTH DIVISION 1956 1920 978 2015-2016 2015-2016 2015-2016 1881 1881 879 2014-2015: 2014-2015 2014-2015 EAST DIVISION 2011 1986 873 WEST DIVISION 2013-2014 2013-2014 2013-2014 SOUTH DIVISION 2055 2111 871 NDIS trial site 2012-2013 2012-2013 2012-2013 1491 2601 874 2011-2012 2011-2012 2011-2012 Lifestyle Options and individual support Scope’s services for people with a disability 1075 2015-2016 Scope provides a range of service options to enable people to achieve their goals. 918 2014-2015 799 2013-2014 Community 763 inclusion and 2012-2013 education Lifestyle Options Scope Lifestyle Options 609 Therapy Facilitates inclusion of offers group-based 2011-2012 people with a disability into Occupational activities, as well as the community. Includes therapists, speech individual programs that Scope’s Communication pathologists, allow people to pursue their and Inclusion Resource physiotherapists and interests and engage with Centre, Scope’s Education Respite and supported living services psychologists provide their communities. individual or group team, the Building Advisory Community based respite Facility based respite Supported living services to both Service and Scope’s children and Community Inclusion 251 374 291 team. adults. 2015-2016 2015-2016 2015-2016 Respite 224 350 289 2014-2015 2014-2015 2014-2015 Supported living Respite services are designed to grow independence and get an individual out and 179 323 285 Support to live as about in the community. Respite is also a 2013-2014 2013-2014 2013-2014 independently as possible, chance for family and carers to relax and including in-home support 161 330 292 take a short break from their daily routine. and long-term supported 2012-2013 2012-2013 2012-2013 living options for adults 178 327 259 with a disability 2011-2012 2011-2012 2011-2012 2 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 3 Scope 2015-2016 highlights Provided services to more than 6000 people with Established Achieved a a disability Customer customer Insight satisfaction Committee rating of Delivered Partnered 90% community with Melbourne Scope staff education University completed programs to to appoint 3453 Professorial 9300 individuals Fellowship formal learning and development activities Photo: Cameron Bowering 4 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 5 Number of staff ** Attendances by staff at formal Scope’s five year scorecard learning and development activities 1527 2015-2016 Revenue 9300 1874 2015-2016 2014-2015 7797 1870 2014-2015 2013-2014 $92.2M 8314 $82.5M $85.8M $88.4M $93.4M 1862 2013-2014 2012-2013 5981 1795 2012-2013 2011-2012 2012-2013 2013-2014 2014-2015 2015-2016 2011-2012 4700 2011-2012 Number of individuals Scope supported in leisure and recreation activities Customer satisfaction ratings 90% 2015-2016 665 86% 468 560 594 467 2014-2015 86% 2013-2014 2011-2012 2012-2013 2013-2014 2014-2015 2015-2016 88% 2012-2013 83% 2011-2012 OH&S incidents* and claims Number of service locations ** Employee turnover Incidents Claims 99 2015-2016 13.7% 2015-2016 478 2015-2016 32 2015-2016 102 2014-2015 11.5% 2014-2015 672 2014-2015 25 2014-2015 99 2013-2014 11.8% 2013-2014 645 2013-2014 30 2013-2014 97 2012-2013 15.2% 2012-2013 620 2012-2013 34 2012-2013 97 2011-2012 15.2% 2011-2012 635 2011-2012 26 2011-2012 **Changes to the number of services locations and number of staff reflect the transfer of Scope Business Enterprises. *Incidents refers to any OH&S incidents and/or hazard reported; including near misses, first aid attention and medical treatment. 6 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 7 President's Report Mark Burrowes CEO's Report Dr Jennifer Fitzgerald As President, I am committed Stubbs and Marcell Judkins. Customer Insight Zane McKenzie and Daniel Reid, to ensuring a best practice In March 2016 Marcell was were also finalists in the Emerging approach to governance and to appointed Treasurer replacing Committee Leader category. this end; the Board has taken David Lloyd Jones. This year our Customer Following the establishment of some strategic steps forward. We also appointed a number of Satisfaction rating was a record a strategic research partnership These include changing Scope’s new independent Committee 90%, a reflection of the quality of with the University of Melbourne, legal name to Scope (Aust) Ltd, members. Rob Bowen and service and dedication of our staff. Professor Keith McVilly was which mirrors the shift in our Lou Lachal were appointed to To ensure the voice of our appointed as Professorial Fellow funding, away from State funding the Investments Committee, customers is elevated and that the in Disability and Social Inclusion. to national funding through Sackville Kempton to the Risk people Scope supports have clear Professor McVilly will direct the NDIS. & Audit Committee and Mark avenues to participate in decisions Scope’s research agenda, oversee Chittleborough to the Business We reviewed our constitution to that affect them, we established existing and new research The National Disability Insurance Development Committee. It’s an exciting time as the a Customer Insight Committee. Scheme (NDIS) began its roll out ensure it is relevant in the NDIS National Disability Insurance programs, and work with the in July. environment, and implemented Following a review by the Duty Scheme (NDIS) rolls out across The Committee provides disability sector more broadly. changes to our Committee of Care ad hoc committee, we Victoria and nationally. advice and recommendations His appointment further Scope has been preparing structure and functions to ensure approved a program of activity to Scope's management based establishes Scope’s position as extensively for this significant they are fit for purpose. to further strengthen our zero Looking ahead, one of our on feedback from customers who a leading voice in the area of milestone. We have deepened our tolerance approach to abuse key priorities will be supporting The 2015 Annual General Meeting use Scope services. research to create long term understanding of what it means and neglect of the people we people with complex disabilities, (AGM) was held with a new The inaugural Committee is led practical benefits for people to be a growing, sustainable and support. This has included ensuring their voices and format which sees the AGM held by Scope Board Member Tricia with disability. effective organisation in the new quality initiatives, the needs are considered as the separately from the Staff and Malowney. A key priority of NDIS environment. establishment of a Customer scheme evolves. Client Awards. We have had the Committee is to establish Insight Committee, and extensive Future priorities Sustainability includes being positive feedback from members We continue to work and implement a consultation consultation with clients and relevant to the needs and choices about this new structure, which collaboratively with the framework that includes local Scope’s 2016-2018 Strategic their families about a human of people we support and enables Board and voting National Disability Insurance customer reference groups across Plan is a roadmap for the growth rights framework at Scope.
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