Annual Report 2015-2016 Vision statement Contents
Scope will inspire and lead change Scope’s divisions and services 2 to deliver best practice. We will: Scope 2015-16 Highlights 4 • Support and listen to each person and their family. Five year scorecard 6 • Provide leadership to influence strategy President’s Report 8 and policy. CEO’s Report 9 • Deliver person driven, flexible and responsive services to build a sustainable future. Financial Highlights 10
• Build on our foundation for success Reporting against our Strategic Plan 12 through our expertise in service delivery, workforce development, Customer driven 14 quality improvement and research. Grow by delivering customer driven We will deliver better outcomes. supports that people with a disability value and choose. About Scope Engaged and productive 18 Cultivating a growing, productive and values driven workforce. • Scope is a disability service provider. Our services support the needs of people High performing 22 with physical, intellectual and multiple Build a high performing, innovative disabilities, and their families. and financially viable organisation. • Scope provides services from 99 service locations and employs 1527 people, Mission based 28 including supported employees. Build community capacity to recognise the human rights and citizenship of Scope’s total revenue was $92.2 million • people with disabilities. in 2015-2016. • Scope has a membership base of 485. Our People 32 ABN 63 004 280 871 Organisational chart 38
Scope’s 2016 Annual General Meeting will be Executive Leadership team in profile 40 held on November 16th, 2016. Board in profile 42 Annual Report Corporate Governance Statement 44 Scope’s representation in publications objectives and conferences 46 Scope’s mission is to Thank you 47 This document reports on Scope’s activities, enable each person achievements and financial performance Support Scope 51 during 2015-2016. The report is written to be Scope’s history 51 we support to live as easily read by Scope’s stakeholders, including members, people we support, their families and Acronyms and index 52 an empowered and carers, staff, volunteers, government, corporate equal citizen. and community organisations and donors. Scope (Aust) Ltd is a public company limited by guarantee and is registered as a company under the Corporations Law of Victoria.
Photo: Jye Yates and Tamati Poingdestre. Front cover photo: Sarah Morcos and Scope staff member Sharyn May. Scope Annual Report 2015-2016 1 Scope’s divisions Services provided to people with a disability
Scope provides individuals with high quality support and services from 99 service locations Scope provided services to more than 6000 people with a disability in 2015-16. across Victoria. Scope’s operations are divided across four geographical divisions. A number of individuals received multiple services from Scope.
Therapy and psychology services Early Years (0-6 years) School Years (7-18 years) Adult years (19-64+ years)
NORTH DIVISION 1956 1920 978 2015-2016 2015-2016 2015-2016 1881 1881 879 2014-2015: 2014-2015 2014-2015 EAST DIVISION 2011 1986 873 WEST DIVISION 2013-2014 2013-2014 2013-2014
SOUTH DIVISION 2055 2111 871 NDIS trial site 2012-2013 2012-2013 2012-2013 1491 2601 874 2011-2012 2011-2012 2011-2012
Lifestyle Options and individual support Scope’s services for people with a disability 1075 2015-2016 Scope provides a range of service options to enable people to achieve their goals. 918 2014-2015 799 2013-2014 Community 763 inclusion and 2012-2013 education Lifestyle Options Scope Lifestyle Options 609 Therapy Facilitates inclusion of offers group-based 2011-2012 people with a disability into Occupational activities, as well as the community. Includes therapists, speech individual programs that Scope’s Communication pathologists, allow people to pursue their and Inclusion Resource physiotherapists and interests and engage with Centre, Scope’s Education Respite and supported living services psychologists provide their communities. individual or group team, the Building Advisory Community based respite Facility based respite Supported living services to both Service and Scope’s children and Community Inclusion 251 374 291 team. adults. 2015-2016 2015-2016 2015-2016 Respite 224 350 289 2014-2015 2014-2015 2014-2015 Supported living Respite services are designed to grow independence and get an individual out and 179 323 285 Support to live as about in the community. Respite is also a 2013-2014 2013-2014 2013-2014 independently as possible, chance for family and carers to relax and including in-home support 161 330 292 take a short break from their daily routine. and long-term supported 2012-2013 2012-2013 2012-2013 living options for adults 178 327 259 with a disability 2011-2012 2011-2012 2011-2012
2 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 3 Scope 2015-2016 highlights
Provided services to more than 6000 people with Established Achieved a a disability Customer customer Insight satisfaction Committee rating of Delivered Partnered 90% community with Melbourne Scope staff education University completed programs to to appoint 3453 Professorial 9300 individuals Fellowship formal learning and development activities Photo: Cameron Bowering
4 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 5 Number of staff ** Attendances by staff at formal Scope’s five year scorecard learning and development activities 1527 2015-2016 Revenue 9300 1874 2015-2016 2014-2015 7797 1870 2014-2015 2013-2014 $92.2M 8314 $82.5M $85.8M $88.4M $93.4M 1862 2013-2014 2012-2013 5981 1795 2012-2013 2011-2012 2012-2013 2013-2014 2014-2015 2015-2016 2011-2012 4700 2011-2012
Number of individuals Scope supported in leisure and recreation activities Customer satisfaction ratings 90% 2015-2016 665 86% 468 560 594 467 2014-2015 86% 2013-2014 2011-2012 2012-2013 2013-2014 2014-2015 2015-2016 88% 2012-2013 83% 2011-2012
OH&S incidents* and claims Number of service locations ** Employee turnover Incidents Claims
99 2015-2016 13.7% 2015-2016 478 2015-2016 32 2015-2016
102 2014-2015 11.5% 2014-2015 672 2014-2015 25 2014-2015
99 2013-2014 11.8% 2013-2014 645 2013-2014 30 2013-2014
97 2012-2013 15.2% 2012-2013 620 2012-2013 34 2012-2013
97 2011-2012 15.2% 2011-2012 635 2011-2012 26 2011-2012
**Changes to the number of services locations and number of staff reflect the transfer of Scope Business Enterprises. *Incidents refers to any OH&S incidents and/or hazard reported; including near misses, first aid attention and medical treatment.
6 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 7 President's Report Mark Burrowes CEO's Report Dr Jennifer Fitzgerald
As President, I am committed Stubbs and Marcell Judkins. Customer Insight Zane McKenzie and Daniel Reid, to ensuring a best practice In March 2016 Marcell was were also finalists in the Emerging approach to governance and to appointed Treasurer replacing Committee Leader category. this end; the Board has taken David Lloyd Jones. This year our Customer Following the establishment of some strategic steps forward. We also appointed a number of Satisfaction rating was a record a strategic research partnership These include changing Scope’s new independent Committee 90%, a reflection of the quality of with the University of Melbourne, legal name to Scope (Aust) Ltd, members. Rob Bowen and service and dedication of our staff. Professor Keith McVilly was which mirrors the shift in our Lou Lachal were appointed to To ensure the voice of our appointed as Professorial Fellow funding, away from State funding the Investments Committee, customers is elevated and that the in Disability and Social Inclusion. to national funding through Sackville Kempton to the Risk people Scope supports have clear Professor McVilly will direct the NDIS. & Audit Committee and Mark avenues to participate in decisions Scope’s research agenda, oversee Chittleborough to the Business We reviewed our constitution to that affect them, we established existing and new research The National Disability Insurance Development Committee. It’s an exciting time as the a Customer Insight Committee. Scheme (NDIS) began its roll out ensure it is relevant in the NDIS National Disability Insurance programs, and work with the in July. environment, and implemented Following a review by the Duty Scheme (NDIS) rolls out across The Committee provides disability sector more broadly. changes to our Committee of Care ad hoc committee, we Victoria and nationally. advice and recommendations His appointment further Scope has been preparing structure and functions to ensure approved a program of activity to Scope's management based establishes Scope’s position as extensively for this significant they are fit for purpose. to further strengthen our zero Looking ahead, one of our on feedback from customers who a leading voice in the area of milestone. We have deepened our tolerance approach to abuse key priorities will be supporting The 2015 Annual General Meeting use Scope services. research to create long term understanding of what it means and neglect of the people we people with complex disabilities, (AGM) was held with a new The inaugural Committee is led practical benefits for people to be a growing, sustainable and support. This has included ensuring their voices and format which sees the AGM held by Scope Board Member Tricia with disability. effective organisation in the new quality initiatives, the needs are considered as the separately from the Staff and Malowney. A key priority of NDIS environment. establishment of a Customer scheme evolves. Client Awards. We have had the Committee is to establish Insight Committee, and extensive Future priorities Sustainability includes being positive feedback from members We continue to work and implement a consultation consultation with clients and relevant to the needs and choices about this new structure, which collaboratively with the framework that includes local Scope’s 2016-2018 Strategic their families about a human of people we support and enables Board and voting National Disability Insurance customer reference groups across Plan is a roadmap for the growth rights framework at Scope. their families, being financially members to focus on strategic Agency, providing feedback, the state. and transformation of our sustainable in a competitive governance matters. We made the difficult but learnings and customer insights. organisation. We understand the This provides a platform for marketplace, being an employer necessary decision to transfer changes the NDIS will demand Also at the 2015 AGM, we Scope’s customers to be heard on of choice and seeking to be Scope Business Enterprises of service providers and we are obtained member approval for the Human Rights a variety of topics including service environmentally sustainable. to Endeavour Foundation, ready to take on these challenges. lowering of the minimum quorum Framework delivery and planning, service a specialist organisation in Scope’s learnings from our at a members’ meeting from 20 quality, policies and procedures. We will focus on being a providing supported employment Scope’s mission and values are participation in the Barwon trial to 15, and for the lowering of the sustainable and successful opportunities. This decision built on the conviction that is proving key to ensuring the minimum number of directors mission driven organisation secured the employment of all people with disability have the Our achievements organisation is prepared for the from 10 to 7. This brought in an NDIS environment. our supported employees, and same rights that are afforded change that will impact every Scope into line with similar over the past year offers them the best future for to everyone else in society. Some of our strategic priorities part of the business. sized disability organisations, long term opportunities. Scope relies on a great team of include partnerships and solutions To guide the organisation and ensures that meetings of We initiated the development people who are passionate about for innovative social housing, and through this critical time, the members can operate effectively of an organisational Human our mission and share our high ways to increase opportunities Board worked closely with and efficiently. Sustainability Rights Framework, using existing standards. This year a number of for meaningful participation and strengths and systems within the Executive team to develop The 2015-16 financial results staff were recognised for their contribution by people with It also ensures that the Board can Scope, while recognising the Scope’s new 2016-18 Strategic demonstrate the strong outstanding achievements at the a disability in the community. continue to operate effectively if need for innovation in a rapidly Plan. The plan provides the foundations of the organisation. Victorian Disability Sector Awards. there are unexpected changes to changing and competitive I am confident that we are organisation with clear direction As we transform the organisation its composition, where the Board environment. Most notably, Dr Barbara Solarsh, well prepared to face the and a detailed blueprint for to respond to the opportunities is operating at or close to the a senior Speech Pathologist challenges ahead while remaining the future. and challenges ahead, the Board minimum number of directors. The framework will be with Scope’s Communication mission focussed. is committed to providing the developed in consultation and Inclusion Resource Centre We said farewell to Rob Bowen I would like to thank Scope staff Governance structure governance needed to ensure with people we support, was included in the Lifetime who completed his 9 year for their passion and commitment Scope remains sustainable, families and staff. Achievement Honour Roll. for the future term as a board member. Rob effective and mission focussed. over the last 12 months and look With our vision firmly in place, continues to be involved with The award recognises Barbara’s forward to all we will achieve I would like to thank Jenny, the we have made some key Scope as a member of the dedication to her career in creating together in the year ahead. Scope Executive team and staff governance changes that Finance Committee. During the a world where people who have for their continued commitment position Scope for success. year, we welcomed new board communication difficulties are members Lea Pope, Joanne and dedication. able to communicate successfully with everyone.
8 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 9 Financial highlights 2015-2016 Financial highlights 2015-2016
Profit and Loss Statement of Surplus or Deficit for the year ended 30th $’000s 2015-2016 Revenue by source June 2016 The Financial Report outlines Income State Government 78% Scope's ongoing focus on State Government 71,938 developing our services to Rendering of services 8% remain sustainable in an NDIS Rendering of Services 7,383 Federal Government 7% environment. As an organisation, Donations and Fundraising 3,659 Contributions 4% Scope aims to continually Other 9,241 improve our efficiency and Sales of goods 2% $92.2M Total Income 92,221 effectiveness. We do this by Other 1% maximising our resources in an Expenses ethical and sustainable manner. Staff and Related 76,493 Depreciation 1,723 Other 16,123 Total Expenses 94,339 Deficit from operating activities -2,118 Financial income & gain on sale of assets 2,171 Deficit from discontinued operations and net change -1,340 2015-2016 Revenue by category in fair value of financial assets Deficit for the year -1,287 Shared Supported Accommodation 39% Lifestyle Options 22% Balance Sheet Statement of Financial Position as at 30th June 2016 $’000s Therapy & Psychology 19% Cash and Deposits 22,082 Respite 8% $92.2M Investments 470 Other 8% Receivables and Other 6,391 Fundraising 3% Total Current Assets 28,943 Projects 1% Non Current Assets Property, Plant and Equipment 21,752 Investments 12,104 Other Assets 622 Total Non Current Assets 34,478 Total Assets 63,421 Current Liabilities 2015-2016 Expenditure by type Trade and Other Payables 5,962 Employee expenses 81% Employee Benefits 10,472 Other 5% Other Liabilities 6,382 Communications 3% Total Current Liabilities 22,816 Maintenance & vehicles 3% Non Current Liabilities $94.3M Client costs 2% Employee Benefits 2,349 Depreciation, amortisation 2% Provisions 69 & impairment Total Non Current Liabilities 2,418 Consultancy & professional fees 2% Total Liabilities 25,234 Occupancy costs 1% Net Assets 38,187 Fundraising* 1% Equity Retained Earnings 36,396 Reserves 1,791 * The statutory accounting figures report on fundraising revenue raised from prior years, and recognised in this financial year Total Equity 38,187 when apportioned to particular projects.
10 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 11 Reporting against our strategic plan
Scope’s Strategic Plan enables us to sustainably grow, diversify and position Scope – through leadership, partnerships and transformational change. The following overview highlights our objectives, strategies and key outcomes for 2015-2016. Customer Engaged and High Mission driven productive performing based PAGES 14-17 PAGES 18-21 PAGES 22-25 PAGES 28-31
Goal Goal Goal Goal Grow by delivering Cultivate a growing, Build a high performing, Build community capacity to customer driven supports productive and values innovative and financially recognise the human rights that people with a disability driven workforce. viable organisation. and citizenship of people value and choose. with disabilities. Strategies Strategies Strategies • Build a culture of customer • Develop integrated Strategies • Understand what service across all parts of systems, processes and • Support the citizenship customers value and our organisation. policies that support and human rights will buy. effective customer of Australians with • Increase the flexibility, service. a disability. • Transform our services mobility and productivity to meet both customers’ of our workforce. • Implement systems, • Amplify the voice of needs and NDIS pricing. processes and policies people with a disability. • Attract and retain that support an agile and Communicate with the quality staff to grow • Influence systemic change • productive workforce. market to retain and our workforce. for people with a disability. attract customers. • Build partnerships to minimise direct Evaluate opportunities • Outcomes investment in assets. Outcomes for growth. • Values-based recruitment • Rail operator V/Line • Promote and capture system introduced to awarded Communication innovation and apply it better meet customer Access Symbol (p31) Outcomes across our organisation. requirements (p20) • Information sessions • Key Word Sign App commenced for customers • Customer Insight Outcomes launched at 2015 to prepare them for Committee established International Day of People transition to the NDIS (p17) to provide an independent • Customer Enquiry and with Disability (p31) consultation framework Relationship Management New service locations in • Resources developed • (p21) project rolled out across Ballarat, Bendigo, Geelong for carers, disability Barwon and the North and San Remo (p16) • New NDIS Awareness and support workers and legal Metropolitan region (p24) Customer Service training professionals to support • Knox Redevelopment rolled out for frontline staff • Tablet technology trialled decision-making by people project progresses with (p21) with North Metropolitan with cognitive disability openings of Boronia and Ovens Murray (p31) and Mitcham Lifestyle • New Participant Leader Goulburn therapy staff Options (p16) and Workforce Leader • Survey tool developed to (p23) roles introduced in Barwon measure and track service • Positive Behaviour Support to streamline customer • Assistive technology outcomes (p30) procedure rolled out (p17) experience (p21) piloted at two supported Photo: Allison and Kade Radford. living homes (p24)
12 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 13 Customer Driven Grow by delivering customer driven supports that people with a disability value and choose.
Brendan's Story Thanks to this new Scope is committed to providing people with a wheelchair, Brendan disability the support that they choose and value. is now able to have a drink with his Scope welcomes the changes The standing wheelchair It means greater that the introduction of the supports Brendan in a nearly mates at the bar NDIS will bring to the disability standing position. It can be mobility, freedom — something that sector. Some successes have used as both a wheelchair and and independance. already emerged from the trial a standing frame, allowing he has looked site in Barwon. Brendan to sit or stand in the forward to doing wheelchair as he wishes. The This year Scope supported chair can convert from sitting to the most. Brendan Fowler, a participant standing with a hydraulic pump from Barwon, to receive a new or electric-powered assist. $40,000 standing wheelchair with funding from the NDIS. While the wheelchair itself is amazing, the real benefits came 45-year-old Brendan used from combining the technology a standard wheelchair since with therapy. acquiring a brain injury on an end-of-season football trip in Brendan’s health outcomes 2002. The injury left Brendan and quality of life will be vastly with restricted ability to control improved with the new chair. his movements and limited Positive physical outcomes communication. After expressing include improved circulation, his goal to stand again, Scope bone density, and urinary supported Brendan to get and bowel health; decreased the funding needed for this spasticity in muscles, and specialised equipment. prevention of pressure sores and contractures. Psychological benefits range from an increased sense of independence to greater resilience against depression.
Photos: Brendan Fowler with Bridget Prowse.
Scope Annual Report 2015-2016 15 In early July 2015, both Ballarat Having all therapists in one Lifestyle Options and Central location also facilitates a more Moving to Choice Highlands Therapy relocated holistic approach. and Control to Ballarat’s historic post office in Bakery Hill. The move was in The advent of the NDIS brings response to the growing number Positive Behaviour much opportunity, but is of participants, and the need to Support undoubtedly a big transition for move to a more central location customers. Scope is committed for better community access. Some people supported by to providing the people we Ballarat Lifestyle Options in Scope may struggle with support and families with the particular had been previously behaviours that potentially knowledge and support they housed in several temporary could cause harm to themselves need to transition smoothly locations. Bakery Hill provides and to others. to the new system. a more permanent location for Scope initiated a project to Scope has partnered with the people Scope supports develop strategies that would advocacy organisation VALID in Ballarat. improve the support to people to deliver NDIS information Scope Bass Coast also relocated with these behaviours of sessions to customers across from Cowes to San Remo in concern and help improve their the organisation, in line with June 2016. This centrally-located quality of life. the rollout schedule. office space will provide more The first step of this process, These sessions provided community participation for in March 2014, was to ensure customers with an overview the people Scope supports in that all individuals were of how they would receive the San Remo, Wonthaggi and supported with a quality supports under the NDIS, an Cowes regions. Behaviour Support Plan introduction to goal setting In August 2015, Scope opened (BSP). Secondly, a framework and planning, and what they the Golden Art Space at for the implementation of could do to prepare for their Bendigo's Golden North Lifestyle Positive Behaviour Support planning meetings. (PBS) throughout Scope was Customer Driven Options. It was developed in Customers also heard from Zane developed, with a working response to people who Scope McKenzie, an NDIS participant group formed to oversee its supports seeking opportunities from the Barwon trial site and implementation. Knox Project People living in Knox to live with, in consultation with to develop their artistic skills disability awareness educator Accommodation have been the other residents and families. and promote small business In February 2016, PBS training with Scope’s Communication Update actively involved in the design Regular house meetings focus on opportunities. The studio will rolled out to Scope services and Inclusion Resource Centre. of their new homes. supporting the residents to have also provide an opportunity to that provide support to people The Knox Services Zane, who has cerebral palsy, control and participate in typical build partnerships with local with behaviours of concern. Redevelopment Project was Four three-bedroom units have had a goal to increase his home-related tasks such as menu artists, galleries and the wider From June 2016 onwards, established in 2013, transforming been constructed in Boronia, capacity to work independently planning, grocery shopping and community. The redevelopment a “Behaviours of Concern” our services to better facilitate and feature large separate living and more often. The NDIS understanding bills. of the space was made possible workshop was also included as independence, community areas, secure individual access provided funding for a support by a grant from State Trustees part of the Group Recruitment participation and social inclusion to bathrooms from the privacy worker who could assist with Australia Foundation. and Selection process for of the people we support. of each person’s bedroom, and New Site Openings equipment and logistics, integrated use of technology Based on learnings from the Support Workers. Both PBS The project has benefited from Over the past year, Scope has enabling Zane to achieve to enable accessibility and NDIS trial, Barwon Therapy training and the “Behaviours the input and feedback provided responded to the changing his goal. independence. Centre opened in Geelong CBD. of Concern” workshop will by clients and families through needs of our customers by The site operates on a half continue over the next Scope will also be offering the Knox reference groups. As with the Lifestyle Options transforming the spaces in community-based, half centre- 12 months, with PBS regional customers the opportunity to services, the accommodation is which support is provided. New Lifestyle Options services based model. Its rooms serve forums also planned. learn how to set goals through close to shops, services and public These new spaces enable optional group workshops and have been established in Boronia multiple purposes, with its one- The Office of Professional transport—all priorities identified greater flexibility in the delivery one-on-one sessions. and Mitcham over the last 12 to-one session spaces allowing Practice has commenced in the consultations. of services and programs, and months. Unlike the Knox site, therapists to meet clients a review of BSPs to measure increased participation of people these services are close to Each individual has been provided outside of school hours, reducing their effectiveness. with a disability in their local shops, libraries, gyms and parks, with a transition plan and has appointment waiting lists. communities. promoting opportunities for been supported to decide which community engagement. house to move in to and who Photo: Jessica Dahlstrom with Kris Bain at the new Boronia Lifestyle Options.
16 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 17 Engaged and Productive Cultivate a growing, productive and values driven workforce.
Peter's Story Peter Runting is modest about his achievements, preferring to deflect to his passion, respite. In 2015 "The smile on Peter received the Debbie Otto Award at the Staff their face is what and Clients Awards for his outstanding contribution motivates me." to Scope and the people we support. Peter Runting Peter is the Respite Coordinator Children choose from a range of “It's all about the for Scope’s South Division. He activities held at the venue, which is committed to delivering high could include sport, cooking, arts people we support.” quality services and further and crafts, team activities and Peter Runting developing Scope’s support other outdoor activities. programs. Peter coordinates The Great Break program delivers two respite services in the 12 weekend holidays for 30 South Division—Great Break adults and children each year. and Southern Recharge. The program runs at full capacity, Prior to this, Peter worked with many participants requesting as an automotive electrician return holidays. and performed maintenance The weekend holidays are on Scope’s fleet of buses. He designed to be exciting and eventually began driving a bus fun, providing people with an for Scope, and then moved into opportunity to make friends and a Disability Support Worker role have new experiences. at Great Break. Both programs also provide In 2008, the South Division families and carers with the identified a lack of school holiday opportunity for a break. programs for children with a disability. With Peter’s support Peter is continually looking at new and funding from the Department ways to further develop Great of Health and Human Services the Break and Southern Recharge. South Division created Southern A key focus for him is looking into Recharge, which provides school how these programs can be run holiday programs to children aged under the NDIS. 6-18 years. Over the past eight Over the past 14 years Peter has years the program has grown to shown vision and worked with provide school holiday programs enthusiasm. He loves seeing at two community venues for the young people he supports approximately 50 individuals. achieving their goals and Photos: Clockwise from top left: experiencing new things. Thomas, Andrew and Samantha, Rebecca, Rebecca with Peter, and Dora, on a Great Break trip to Mount Donna Buang.
Scope Annual Report 2015-2016 19 disability sector. Finalists in the Emerging Leader category, both Customer Service Participant and Zane and Daniel have played Training Workforce Leaders active roles in raising awareness and promoting inclusion for People with a disability will be To ensure the best possible people with a disability. empowered by greater choice customer service in an NDIS and control over the services environment, Scope reviewed that they access under the NDIS. the effectiveness of its structure Customer Insight Service providers such as Scope and ways of operating. Through Committee will be held to greater account detailed analysis at the local in ensuring the needs and wants level, it was decided that the The Customer Insight Committee of each individual are met. role of Service Coordinators is an advisory body to Scope’s would be changed in the To respond to this positive Executive Management team. Barwon region. change, and following on from Established in August 2015, NDIS Awareness training, Service or Site Coordinators it provides a consultation Customer Service training was managed both participants and framework between Scope and rolled out across all of Scope’s staff. To ensure that more time its customers to help inform frontline services. is dedicated to supporting the and positively influence Scope’s needs and goals of the people This introductory training services and strategic direction. who Scope supports, the Site Engaged and Productive focused on person-centred Coordinator role has been split All Committee members must and strengths-based practices. up into two roles: be people with a disability. In one exercise, for example, This process has provided career dedicated to creating During the first 12 months of the staff shared ideas on how to Participant Leader: This Values-Based prospective DSWs with a a world where people with • Committee, Scope Director Tricia add value when supporting person focuses solely on the deep understanding of what is communication difficulties Recruitment Malowney served as Chair. This an individual to cook a meal. person who Scope supports, expected of them in this role. It can convey their messages role will be handed to another This gave support workers the helping to implement their The NDIS will drive growth in has also empowered people we to everyone. Committee member at the end of tools to create a positive and NDIA plan, coordinate the number of Disability Support support to have a direct impact Barbara coordinates Scope’s 2016. All other current Committee self-directed experience for supports, and ensure Workers (DSWs) employed at on the people entering our Communication Access initiative, members are independent and the individual. customer satisfaction Scope. As a result, there will be workforce. which supports businesses do not currently access Scope with the services received an even greater need to ensure As of July 2016, Customer Since October 2015, there and services to understand services. from Scope. that prospective employees are Service training has been have been 16 group recruitment the needs of people with a aligned with the values of Scope, The Committee has contributed delivered to all of Scope’s Workforce Leader: This events in the metropolitan communication difficulty. • and in turn those of the NDIS. to the development of Scope’s frontline services. It will be person is responsible for area. Rollout to rural areas has She ensures that people with Disability Action Plan and Cultural available again on a needs basis. managing Scope staff. Scope introduced values-based commenced and recruitment communication support needs Responsiveness Plan; advised on recruitment in October 2015. events have been run in the are actively involved in decision- A key outcome from the training Open Days were held in the Scope’s research priorities and Applicants attend two and a half Gippsland, Loddon Mallee making around their means of has been valuable discussions Barwon region to introduce methodology, and consulted on hour group-based interviews. and Ballarat regions. communication, whether it be between staff about customer participants and their families the implementation of Scope’s The session includes a range through communication books, service. Each team has produced to their new leaders, though Strategic Plan, including NDIS of activities and discussions sign language or electronic a “Stop, Start, Continue” table participants still have the same readiness. to highlight Scope values. Scope Staff devices. to help set values and standards choice of support workers. It is During the session, a local Future milestones include the which will be revisited every hoped that maximising Scope Recognised at Barbara generously shares her person supported by Scope commencement of regional three to four months. resources in this manner will knowledge with colleagues, discusses what they look for Disability Awards reference groups by the end help deliver the best possible families, and others in the The next set of training will in the ideal DSW. of 2016. Initially, these will be service at the individual level. Three Scope staff were disability sector, as well as cover co-design methods formed in NDIS rollout areas, Applicants are assessed recognised at the 2016 Victorian through presentations and for individualised services— reflecting the need for input using values-based selection Disability Awards. workshops both in Australia another step towards a culture criteria. Candidates successful from customers and their families. Dr Barbara Solarsh, a senior and overseas. of continual improvement and during this phase then meet Membership of the reference Speech Pathologist with Scope’s customer focus for Scope. the relevant person or people Zane McKenzie, Community groups will be open to current Communication and Inclusion supported by Scope, their Educator, and Daniel Reid, customers and their family Resource Centre (CIRC), potential team, and attend the Disability Support Worker at members. was included on the Lifetime pre-employment program to Scope Bendigo ICON Lifestyle Achievement Honour Roll. The ensure they are the right fit. Options, were also recognised award recognises Barbara’s for their contributions to the Photo: Dr Barbara Solarsh at the 2016 Victorian Disability Awards.
20 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 21 High Performing Build a high performing, innovative and financially viable organisation.
Therapy Tablet Trials Access to technology is essential to support an agile and productive workforce in the NDIS. For therapists in particular, who are always ‘on the move’ and working “Jasmine has with a broad customer base, mobile technology is helped us crucial to enable greater efficiency and connectivity, coordinate Zac's as well as improved responsiveness to customers. routine across the Having the appropriate systems With the trial ending in July “Zac's communication various childcare and infrastructure in place 2016, an evaluation report will is the main goal we services that Zac for information management be provided outlining findings helps to maximise a therapist’s and recommendations for Scope have been working attends, making time in doing what is most moving forward. It is anticipated towards. We have sure that staff at important: spending time with that the devices will improve the customer. connectivity and efficiency been using a each place know for therapists in managing In May 2016, Scope started the range of strategies customer documentation and his routine so it first tablet trial in the North communication, optimising time including Key Metropolitan and Ovens Murray is consistent.” spent in face-to-face customer Goulburn areas. Fourteen Word Sign, visual delivery. Courtney Gordon, therapists trialled two kinds communication, mother of Zac of tablets for comparison to Occupational therapist Jasmine complete essential customer Smith is already reaping rewards and simple things documentation and customer from using the tablet. “This is like getting down information management such a great tool—it means I can functions that support service easily make session notes or to his level, and delivery and relationship send emails while I’m on the go. being firm and management. I can also look up resources and consistent to help ideas to share with families right Therapists were provided with in the moment,” she said. him understand and training on the functionality and application of the tablets, as well express himself.” as guidelines around security Jasmine Smith, of information and customer Scope Occupational privacy. During this six-week trial, therapists provided usage Therapist data on an ongoing basis. Formalised feedback was also provided through surveys.
Photos: Jasmine Smith and Zac Gordon.
Scope Annual Report 2015-2016 23 areas of expertise are intellectual This initiative was funded by All supported employees from and developmental disability, a significant grant from The Scope Business Enterprises were acquired brain injury and forensic Ian Potter Foundation. offered jobs with Endeavour. disability. With the future in mind, Scope Endeavour has ADEs throughout He is particularly interested has also developed an innovation Queensland, NSW and Victoria, in bridging the gap between framework to navigate business supporting more than 2,000 research, policy and practice, challenges in a coherent, people with a disability in especially as Australia embraces consistent and prompt manner. meaningful employment. the rollout of the National This includes a comprehensive Most non-supported employees/ Disability Insurance Scheme guide and toolkit for managing direct support staff also remained (NDIS). end-to-end innovation in employment with Endeavour. activities. The framework Scope’s partnership with the Non-supported employees encourages both top-down and University of Melbourne further who did not find employment bottom-up innovation—that establishes Scope as a trusted with Endeavour were offered a is, facilitating mission-driven research leader in developing redundancy package. ideas at the executive level, as long-term practical benefits for well as proposals from anyone in Moving forward, Scope will people with a disability. the organisation who identifies continue to focus on its core opportunities for development. We services of providing therapy and Innovation at Scope will begin to use and embed the direct support, as well facilitating framework across the organisation pathways to employment for Innovation has always been during the coming year. people with a disability. central to the vision and values of Scope. With the introduction of the NDIS and emergence of Sustainable High Performing a consumer-driven marketplace, employment options systemic innovation is even more critical in ensuring service needs for people with management software and has are met. Customer Enquiry been designed to integrate and University of a disability For example, in 2016, Scope and Relationship adapt to systems at Scope. Melbourne As part of preparation for the implemented an innovative NDIS, Scope reviewed the services Management Project Scope Barwon and North Partnership and research initiative in the East it currently provides to ensure the Metropolitan staff have division at two residential houses. A key initiative as part of NDIS Professorial organisation has the right focus experienced many benefits as The project evaluated the impact readiness is Customer Connect, into the future. a result of this project. Customer Fellowship of assistive technology based Scope’s customer enquiry interactions are more effectively on the needs of each individual, From this review, it was decided and relationship management In August 2014, Scope formalised managed across teams due enabling the residents to complete that Scope Business Enterprises project. This initiative aims a partnership with the University to workflows that allow two everyday tasks at home. iPads or would be best served by a to enhance productivity and of Melbourne to drive and different staff members to remote control boxes were used specialist organisation that has a customer service through the produce research that influences start and complete a task. The to complete tasks such as opening proven track record in operating use of best practice systems disability policy and practice, as software has extensive reporting doors and turning on electrical Australian Disability Enterprises and processes. well as develop solutions for the and information-management appliances. Informal feedback so (ADEs) for people with disabilities, challenges faced by people with Planning for Customer Connect capabilities, ensuring no far has been positive, particularly in a commercially sustainable way. a disability. began in June 2015. It was customer has to tell their story from the residents for whom The management and ongoing implemented in Barwon in several times. The ability to Professor Keith McVilly was the technology enables greater operations of Scope’s three March 2016 and in the North generate automated service appointed in 2015 as Professorial independence and control. ADEs—South East Industries, Metropolitan region in June agreements based on price Fellow in Disability and Social It is anticipated that formal Shannon Park Industries and 2016, coinciding with the guides has been a welcome Inclusion as part of this research findings from the Highpoint Industries—were NDIS rollout. function under the NDIS. partnership. His role is to oversee East residential project will help transferred to Endeavour and lead joint research, teaching As part of the project, users Customer Connect facilitates inform longer term planning Foundation in November 2015. and events programs. Professor can access a centralised a positive experience for both for the technology aspects of McVilly has the benefit of both database of customer new and existing customers. It our services. Scope's Research team, from left to academic and practical experience right: Ms Celeste Cuzzillo, Dr Nick information. The solution will help maintain high standards in the disability sector. His primary Hagiliassis, Dr Anna Devlin, Dr Stella uses customer relationship of customer service at Scope. Koritsas, Professor Keith McVilly and Ms Megan Thompson.
24 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 25 we’ve introduced based on learnings from Barwon is group- based recruitment. This model is focused on values and how people interact with people with a disability rather than recruiting for a specific set of skills. This year, NDIS awareness training rolled out across all divisions. What do you hope this will achieve? It will get people to start to move and to think about what else is possible. It’s quite a challenge when you’ve done things the same way for a long time. It’s not that people aren’t willing to change, it’s just understanding Preparing for the National Disability other ways of doing things. This is the world that will be, so let’s Insurance Scheme (NDIS) think about how we can use that to get the best outcome for the people we support. Brian Hardy is General Manager for Innovation and Service Enhancement at Scope. How does an organisation He has been tasked with the role of leading Scope’s strategic journey to NDIS readiness. like Scope become agile to operate in a constantly themselves. People engage with in the house, how they might How is Scope preparing for changing environment? the NDIS? us in very different ways, that’s become more independent to how things have worked out in build up a skill set, and provide A lot of times we’ve implemented Brian: Scope is ensuring that the Barwon trial site. training to the individual’s temporary workarounds it becomes a customer-centric while we wait. For example, support workers. We have to Some of that learning has We won’t be providing support business that is able to respond What has Scope done to in our customer information adjust our services to these involved trialling things. to every person, but a large to the opportunities for choice address these varying levels management platform we’ve different kinds of engagements. Sometimes we can learn and group of people need the and control experienced by the been able to make some of need? implement, sometimes it’s just expertise that we have. NDIS people we support. This has Aside from more flexible temporary changes while we First of all, it’s learning and a matter of learning and waiting readiness is about making implications from the back office service offerings, were investigate a long term solution. understanding, particularly from until things are settled enough sure that we’re able to use through to how we train and there other learnings from We’re now in the process our experience in the trial site. so we can then take action. that expertise—drawing on the recruit our staff. of identifying our business At one end of the spectrum it’s a Barwon that you see Scope passion and commitment of our requirements, and identifying a What frameworks have product-dominated relationship, implementing elsewhere? How does the NDIS help Scope staff and 68 years of history— system that is likely to meet our you implemented to manage at the other it’s strongly We need to look at how we can deliver on its vision and values? and use it in a new context. relationship, less product. In the needs, that we could implement this change? deliver some services within a in the long term. Learning has The NDIS is absolutely aligned middle it’s a combination of both. to Scope’s vision and mission. For customers, we’re looking centre and see if we can get a been a major part of what we’ve We need to rethink what we offer NDIS readiness is about helping at the whole of Scope from balance. For some services, that done over the last year. and how we interact with people Scope deliver services within their perspective. From first doesn’t make sense, you have on those terms. For example an NDIS context. contact, helping people to to be out in the community, with a wheelchair, someone so there’s a lot of work around understand what we might might just want a prescription offer, to delivering on that how we make that viable. Due for one that meets their needs, to pricing that the National promise. We also need to ensure so the therapist gets that done we allow people choice and Disability Insurance Agency efficiently. In a different scenario, (NDIA) offers, we’ve got to make control to take risks and make a therapist may be working with mistakes, but not in a way sure our staff are as efficient someone over a long period as possible. Another initiative that is dangerous to others or to look at assistive technology Photos from left to right: Jye Yates and Tamati Poingdestre. Brian Hardy.
26 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 27 Mission Based Build community capacity to recognise the human rights and citizenship of people with disabilities.
Connecting Me Scope is committed to fostering the meaningful contribution and community participation of people with disability. “Connecting Me” is the name Each participant in this project The Connecting of Scope’s project which had complex communication was funded by the National needs and required Me project has Disability Services (NDS) as communication supports. As a provided Kris part of an initiative that aims to result, Scope’s Communication increase community inclusion and Inclusion Resource Centre the freedom to for people with a disability. A produced a toolkit to assist participate in total of 11 projects were funded the process of co-designing nationally, focused on working services with people who have activities at night- with people with a disability and complex communication support time; going to their families to co-design the needs. The toolkit includes the theatre to see services they wanted. planning resources and fact sheets, examples and templates a musical, and Four adults from Knox’s day of communication aids. It is and Lifestyle service, and watching a night available on Scope's website at their families and key support Kris www.scopeaust.org.au. game of football. workers, participated in the Kris loves animals, and made connections with Connecting Me project. As a result of this project, all four participants accessed her local pet shop owner and the RSPCA shop It was a timely and relevant community activities and manager through the Connecting Me project. project for the four participants, experiences they had not as they were transitioning to previously had the opportunity community-based settings to use. Participants were able as part of the Knox Services to enjoy activities important to Redevelopment Project. them on their own schedules, The NDS enabled training for making connections in the project staff by hosting nine community based on shared webinars and facilitating a interests rather than through workshop on co-design. predetermined options. All four participants and their families were involved in individual co-design planning sessions to identify community inclusion goals for each person. They also identified barriers and Photos: Clockwise from top left: solutions to achieve meaningful Frances Dyson and Kris Bain make dog biscuits to support the RSPCA, community inclusion for each Louise Cramer, Gwenda Campbell, person. David Haack with Kris, Josie Stocco.
Scope Annual Report 2015-2016 29 Mission Based
In 2014, Scope was funded by It will also enable people with Educating the The Trust Company to obtain disabilities to track their progress Decision-Making Key Word Sign Making V/Line Community psychometric data for two Scope- over time and help them Support App Launch Communication developed surveys that measure determine which services are Scope’s Education team raises outcomes in the disability sector. working for them. The Decision-Making Support Scope’s Communication Inclusion Accessible awareness and understanding project was designed to build and Resource Centre (CIRC) These surveys are the Measuring In February 2016, Scope about disability in the community. knowledge about how people continues to develop innovative Outcomes in Services and Support supported V/Line to become the This year, the team delivered three Identifying Pain in with cognitive disability can be and cutting edge solutions to —Short Form (SF-MOSS) and the first rail operator in the world types of education programs to supported to make major life support people with complex Outcomes and Impact Scale— People with Complex to achieve the Communication 3453 individuals. decisions. In doing so, it aims communication needs. Revised. Psychometric testing is Access Symbol. Communication to help people with disability The Scope Young Ambassadors one way of exploring whether the In 2015, the team developed live as empowered and equal During the initial phase of the Program and See the Person surveys produce accurate data. Needs the Key Word Sign Australia citizens. project, Scope partnered with Program (SPP) was presented to app, which enables people to Unlike many existing outcomes A person with a severe La Trobe University to conduct 54 primary and secondary schools The project was conducted in create and print individualised surveys, these two surveys have or profound intellectual a systematic investigation of throughout Victoria, with 2238 partnership with Carers Victoria communication resources, that can been developed in such a way that disability may have difficulty the barriers and facilitators for students participating across and funded by The Victorian include line drawings of Auslan they can be used by people with communicating, which means V/Line passengers who have a 226 sessions. Legal Services Board through signs, and symbols or photos from a range of abilities. This means that they may not be able to communication disability. their Major Grants Program. their own camera. There is also The Corporate and Community that the voices of the people using express pain in a way that is a video section, allowing users to Information was gathered through program was delivered to 16 services are heard. The Outcomes easily understood by others. Decision-making support view selected vocabulary items, surveys and interviews with V/Line organisations, with a total of 1215 and Impact Scale—Revised is As a consequence, pain may not involves people (often a numbers, and the alphabet. staff and V/Line customers with individuals participating across available in both Standard and be recognised or, if recognised, network) assisting a person a communication difficulty. 130 sessions. Easy English and completed by not managed well. with disability to gather and The app was released in the person with disability (with understand information about November 2015 and formally Based on the results of the This year Scope’s Education team Researchers at Scope are or without support), and SF-MOSS a decision. It is an approach launched on 3rd December to audit, Scope provided disability gained a number of new contracts addressing this issue by is completed by disability staff that ensures that the will and coincide with International Day awareness training to all of for the Corporate and Community conducting a research project on (e.g. therapist, support worker, preferences of the person with of People with Disability. V/Line’s conductors, frontline program, including the RSPCA pain identification. The research coordinator) in collaboration disability are understood and staff, and Public Transport Victoria, Public Transport Victoria, tests the effectiveness of two The launch was held at the with the person with a disability. acted on. Victoria (PTV) call centre Breast Cancer Network Australia, pain checklists in identifying pain Australian Centre for Moving employees. All staffed stations Deakin University, Casual Relief The research about the in adults with severe or profound Based on research, Scope Images (ACMI) in Melbourne’s and conductors were provided Teachers, Peninsula Aquatic psychometric properties of the intellectual disability. researchers developed a range Federation Square, opening with with a “Talking to V/Line” kit Recreation Centre, Knox City two scales was completed in of resources to build capacity a Key Word Sign performance by The research will determine if that includes useful resources Council and City of Moonee Valley. October 2015, and the findings in providing decision-making students from Glenallen School providing carers and support such as a communication board, confirmed that the surveys can support to adults with cognitive Choir. Karen Bloomberg, National Scope’s Education programs workers with training in pain journey information, and picture be used to measure outcomes disability. These resources Coordinator for Key Word Sign give participants lifelong skills, leads to improved outcomes information cards. consistently and with confidence. include: Australia and Speech Pathologist empowering them to create for people with disability. It also for CIRC, provided a history of To create a sustainable training more welcoming and inclusive Scope’s researchers are currently aims to understand if this training • Guides for legal professionals, Key Word Sign in Australia and model for V/Line, Scope delivered communities for all people. working on developing a website leads to improved knowledge and families and carers, and explained the evolution of the app. “Train the Trainer” sessions to key from which service providers can changed attitudes in carers and disability service providers. V/Line staff. V/Line also worked access the surveys and use them support workers regarding pain. Key Word Sign Australia is a Outcomes Project • Companion videos for the with PTV and Metro Trains to to measure and track outcomes national network coordinated The outcomes of this research three guides. update the information screens at To demonstrate the success of associated with the supports by Scope to promote and will be used to develop practice each station. All train stations in the National Disability Insurance that they provide. The website • Six information sheets for facilitate the use of key word guidelines that services can use to Victoria now have high-contrast, Scheme (NDIS), outcomes is being designed in such a way Disability Support Workers. signing throughout Australia better identify and address pain easy-to-read screens. that results can be reviewed at for the benefit of people with for each individual need to be in people with severe or profound All resources can be an individual level, as well as communication difficulties. Following training and tracked and quantified. This intellectual disability. It is hoped downloaded free of charge aggregated according to infrastructure improvements, not only empowers the person that this research will ultimately from the Scope website. Key Word Sign uses manual signs specific services. V/Line was formally assessed with a disability to monitor their help improve life outcomes in and natural gestures to support and awarded the Communication development, but also gives This will enable service providers people with disability. communication for children and Access Symbol. Scope applauds service providers insight into to explore the impact of specific adults with a communication V/Line’s leadership in supporting areas for improvement through services and use the data to difficulty. Its vocabulary is people with a disability to data captured. inform service development. comprised of a core vocabulary participate as empowered citizens of concepts and ideas borrowed through Communication Access. from Auslan—the native language of the Australian Deaf community.
30 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 31 Our People Our members, employees, volunteers and supporters all play an important role in enabling each person we support to live as an empowered and equal citizen.
Denise’s Story Denise West’s career has been dedicated to ensuring people with communication difficulties have access to the services and communication aids they require to participate in all aspects of community life.
Denise joined Scope as a Speech Through the Communication Denise’s hard work was Pathologist in 1986. One of Inclusion and Resource Centre recognised at the 2015 Victorian her greatest achievements (CIRC), Denise has fostered Disability Awards, where she so far has been providing employment opportunities was presented with a Lifetime leadership and commitment for 22 people with a disability. Achievement Award. in developing and implementing These individuals work with Scope’s employees are our the Communication Access Scope's Education and greatest assets, and we Symbol and accreditation. Communication Access teams. congratulate Denise on her Commencing in 2009, Denise Denise was also responsible exemplary leadership and and her team worked with for establishing the achievements in seeking to people with a disability and Communication Access empower and promote the community members to Network (CAN) across Victoria. citizenship of people with develop a symbol to represent In this innovative model of a disability. Communication Access. speech pathology delivery, CIRC works with regional Denise also led development communication services to of the Non-Electronic coordinate communication Communication Aid Scheme services, peer support, (NECAS), a funded service that mentoring and resources. provides communication aids to adults with communication With 32 years of experience difficulties. behind her, Denise is a highly sought after speaker on the Communication Access is a international stage. She was human right. It makes sense awarded an Ethel Temby then that Denise has been scholarship in 2008 to attend instrumental in developing the International Society of partnerships with key community Augmentative and Alternative organisations, including the Communication Conference in Victorian Electoral Commission Brazil. Alongside Brett Reynolds, V/Line, Victoria Police and Public one of CIRC's Communication Transport Victoria. By working Since its launch in 2011, more than Access Assessors, Denise with these organisations, Denise presented a keynote address on 200 Victorian businesses and services and her team have identified Photos: Clockwise from top right: Communication Access at the Denise West, Denise with have been awarded the Communication and implemented strategies 2015 Communication Matters Dr Jennifer Fitzgerald, Cathy Lengyel, to reduce communication Katie Marx and Jemima Aitchison Access Symbol. Conference in Leeds, England. barriers that affect people with at the 2015 Victorian Disability communication difficulties. Awards, Denise with Kim Rudd.
Scope Annual Report 2015-2016 33 our new Group Recruitment • For the first time, new Learning and process for Support Workers. Disability Support Workers are being provided with the on-line Development • 280 staff completed Duty Scope Induction and DHHS of Care and Reporting of Scope ensures all of its employees Fire Safety Training as part of Allegations of Crime, Abuse have access to learning and the Pre-Employment Program. development opportunities to and Neglect training, including ensure they can develop their a new version specifically career, meet the needs of the designed for staff working Scope Volunteers people we support and achieve with children. Over the past two years, the hard organisational objectives. Our • 362 staff completed Level 1 work and dedication of Scope training is multifaceted and is First Aid Training and 59 Level volunteer Dan Maugeri has made a aimed at all levels across the 2 First Aid Training. 1136 staff genuine difference to the therapy organisation. also completed CPR training, team at the Aspendale office. Our Learning and Development either as part of their First Aid Since 2014 Dan has been coming program has grown, both in course or as a refresher course. in every week to help out with a staff participation and breadth • 222 new staff completed range of tasks, including making of development activity. There Manual Handling Level 1 newsletters, spreadsheets, and was a total of approximately Training as part of their formatting of various documents 9300 staff attendances at group Our People Pre-Employment Program, for use by therapists. based Learning and Development with an additional 512 activities alone, amounting to completing the Level 2 course Dan, who has muscular dystrophy, another year. Marcell Judkins was This year Scope experienced 34,500 hours of participation. In which was redesigned in 2015. uses an onscreen keyboard Annual General elected to the Board by Scope an increase in numbers in the addition to this, our e-learning and modified mouse to create Meeting members, and was subsequently Associate Membership category system was used to complete • 62 staff completed Client documents in Publisher, Word, elected by the Board as compared to the same time 1400 modules. We are also Vehicle Defensive Driver Boardmaker and Paint. Scope’s 67th Annual General Treasurer, effective March 2016. last year. This trend is likely starting to expand our capabilities courses. Meeting (AGM) was held on 11 Dan’s motivation demonstrates As a finance executive, Marcell due to the transfer of members in delivering training through 11 staff completed a five day November 2015. Thirty-seven • why he is such a valued member brings to the role a wealth of from the Supporter Member webinar format, thereby reducing OH&S Representative course people attended the event, 21 of the team at Aspendale. corporate experience across a category following the removal the need for staff to travel to and a further 19 completed a of whom were Scope members. diverse range of industries. of that group. The removal of classroom based activities. refresher program. “I feel good about myself for the Supporter Member category completing the work that the Several resolutions were passed During the meeting, Denise West, Highlights include: has also caused a drop in total • 56 Front Line Leaders took admin staff and therapists really to position Scope for continued Manager of the Communication Scope members. There was a Scope trainers delivered newly part in Manual Handling need done, but that they don’t success in 2016. and Inclusion Resource Centre, • slight decrease in Scope Full designed NDIS training to 447 No Lift Training. have much time to do. It makes Scope changed its legal name provided an overview of her Memberships. Support staff as well as NDIS 203 new staff completed me feel like I’ve done something to Scope (Aust) Ltd. This mirrors team’s work. Brett Reynolds, • Customer Service training to Bullying Prevention training that’s worth doing,” he said. the shift from State to Federal a Communication Access Notably, the Scope Board a further 310 staff. with a further 43 existing funding under the NDIS. Assessor at Scope, described approved a new Life Member this Thanks to his hard work, many his own experience of using financial year, Dr Vera Bowen. • 16 staff were successful in staff completing team administration tasks have been Two changes to the Constitution communication aids to interact gaining their Diploma of based sessions. streamlined by Dan creating were passed to reflect the The current membership base with his local community. Management through Scope’s 2500 staff attendances at templates for the various practices of similar-sized is robust and predominately • Essential Leader’s Program courses designed to assist newsletters, spreadsheets, reports disability organisations and to Scope would like to thank comprised of members with and a further 17 successfully them to support people and budgets that the team use on ensure effective and efficient everyone who attended the AGM close associations with Scope. completed our internal with various forms of a daily basis. governance. The minimum for their ongoing contribution This includes people with a Certificate IV in Disability communication, health and quorum requirement for general and dedication. family member supported by Dan says his biggest achievements program. wellbeing needs. meetings was reduced from Scope, as well as Scope staff and would be developing work skills 20 to 15, and the minimum Scope Members individuals across the disability • Over 90 Front Line Leaders • 358 staff took part in Positive and social skills, and helping number of Directors was sector. attended a one day forum to Behaviour Support Training. admin staff and therapists in the develop their understanding office with their unfinished work. reduced from 10 to seven. Scope members are an essential Scope would like to thank all of of the National Disability • 110 Therapists attended part of our organisation. our members for their ongoing He is a really valued and much- There were also some changes Insurance Scheme. A new 200 external professional support of Scope’s mission to loved volunteer at Aspendale, to Scope’s Board. Robert Bowen Scope has a total of 485 Assessor course was designed development courses. retired, having reached his members: 208 Full Members, 88 enable each person we support and the staff say it is just fantastic and delivered to 25 staff • 439 staff completed training maximum nine-year term, and Life Governors and Life Members to live as an empowered and having Dan as part of the team. who are taking on the role of on Scope’s internal I.T. systems Rod O’Loan was re-elected for and 189 Associate Members. equal citizen. Assessors of candidates in e.g. Gold Care. Photo: The Ballarat Clean Team at the 2015 Staff and Client Awards.
34 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 35 Staff distribution Occupational Health and Safety
Scope is committed to providing OH&S Worksafe incidents* and claims 1527 Total staff a safe work environment for its employees, people we support, A five-year overview of Scope’s reported OH&S volunteers, visitors and family 1396 Customer and service delivery members. incidents and claims. 131 Business support services Scope’s Occupational Service related Health and Safety (OH&S) incident CLAIM team supports our safety 2015-16 181 2015-16 0 objectives and continuously 2014-15 197 2014-15 1 strives for best practice 2013-14 162 2013-14 4 OH&S management practices, 2012-13 101 2012-13 5 including ensuring effective 2011-12 66 2011-12 3 review, monitoring, and continuous improvement. Manual handling This year Scope’s highlights incident CLAIM include: 2015-16 112 2015-16 21 The Scope Approach • Reduction in WorkCover 2014-15 113 2014-15 14 insurance premium (by 21%). 2013-14 130 2013-14 11 2012-13 160 2012-13 15 Reduction in incidence of • 2011-12 182 2011-12 16 The Scope Approach is Scope’s ‘way of life’. It sets the standard for the way we work slip, trip, falls (by 15%). every day. To achieve our mission, we must always ‘See the person, Do it together, • Reduction in incidence of Motor vehicle related Do it right and Do it better’. manual handling injuries over incident CLAIM five year period. 2015-16 40 2015-16 0 This year there was an increase 2014-15 42 2014-15 0 in the number of claims and 2013-14 29 2013-14 0 the number of employees 2012-13 18 2012-13 0 undertaking restricted work 2011-12 31 2011-12 0 duties. Slips, trips and falls During the year Scope incident CLAIM established an OH&S Working 2015-16 54 2015-16 7 See the person Do it together Do it right Do it better Group to focus on improvement 2014-15 64 2014-15 2 We listen to We use systems We seek creative across the areas identified We lead in line with 2013-14 69 2013-14 3 understand. and processes solutions. as critical in developing a the Scope Approach. 2012-13 83 2012-13 5 in our work. ‘safety culture’, namely safety We see the potential. We work together to We review and leadership, safety ownership, 2011-12 81 2011-12 2 achieve shared goals. We deliver quality continually improve. the application of safety We recognise how Impact against an object outcomes safely expertise, and a robust safety you do things and We understand what incident CLAIM We build sustainable and on time. management system. what you achieve. and ethical is working and 2015-16 68 2015-16 1 partnerships. We understand risks what is not. Manual handling continues 2014-15 87 2014-15 1 We take personal to be the primary cause of and opportunities. 2013-14 80 2013-14 1 responsibility. We support We seek and respond injuries across the disability 2012-13 70 2012-13 2 each other. We are a financially to feedback. sector. As part of Scope’s risk We build excellent 2011-12 68 2011-12 3 sustainable management approach, our relationships with We build capacity We communicate organisation. Divisional Manual Handling our clients and in all that we do. Stress and anxiety early and honestly. Trainers facilitated regular customers. We own the incident CLAIM manual handling training We share consequences of We are a leader 2015-16 23 2015-16 3 as well as manual handling We understand the responsibility our actions. in safety. 2014-15 19 2014-15 3 balance between incident investigations, risk for safety. 2013-14 24 2013-14 4 risks and rights. We take pride in assessments and the updating the delivery of our of manual handling profiles for 2012-13 22 2012-13 1 mission. the people we support. 2011-12 37 2011-12 4
*Incidents refers to any OH&S incident and/or hazard reported; including near misses, first aid attention and medical treatment.
36 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 37 Organisational Chart
Business Company Development Members Secretary Committee
Board of Investment Directors Committee
Risk People & & Audit CEO Governance Committee Committee
GM North GM South GM East GM West GM GM Innovation GM Product, GM Shared Customer Customer Customer Customer & General GM People Organisational & Service Brand & Services & Service & Service & Service Service Counsel & Culture Strategy & New Enhancement Marketing & CFO Delivery Delivery Delivery Delivery Business
Marketing & Government Business Business Business Business Innovation & Legal OH&S Finance Communications Relations & Competitive Strategic Practices Advocacy Intellectual Learning & Customer & Customer & Customer & Assets Customer & Property Partnerships Development Service Delivery Service Delivery Community Service Delivery Process Strategic (Therapy) (Therapy) Engagement (Therapy) Redesign Planning
Litigation Fundraising Workplace Business Relations & Analysis Strategic Customer & Customer & Customer & Customer & Quality Operations Projects & Service Delivery Service Delivery Service Delivery Service Delivery Strategic (Regional (Regional (Therapy) (Regional Customer & Information & Metro) Governance Tenders & Metro) & Metro) Brand Strategy Systems Change Payroll Implementation Customer & New Business State-wide Service Delivery NDIS Trial Strategic Risk & Partnerships Services in Barwon & Compliance Business (Regional Intelligence & & Metro) Recruitment Research Project Office
Central Records & Archives Risk & Remuneration Compliance & Benefits
Systems & Evaluation Photo: Amy Robins provides & Practice Reporting Enhancement a warm welcome from reception at *Organisational chart represents functions within Scope Shannon Park Lifestyle Options. in Scope as opposed to individual positions.
38 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 39 Executive Leadership Team in Profile
Dr Jennifer Fitzgerald Neil Farr Brian Hardy Sam McOrist Ian Morgan Kylie Payne Chief Executive Officer General Manager, People & Culture General Manager, Innovation General Manager, Product, General Manager, General Manager, Customer & Service Enhancement Shared Services & CFO & Service Delivery – West Jennifer became the Chief Neil joined Scope in 2014. Brand & Marketing Executive Officer of Scope in 2012. He has more than 20 years Brian joined Scope in 2009 as Sam joined Scope in 2015 having Ian has led Shared Services Kylie joined Scope in 2010 initially Jennifer’s value driven approach commercial and human resources Manager of Therapy, Psychology held senior marketing roles across at Scope since 2011. He is a as the Marketing, Communications has led her to work in the disability, management experience in and related services. He has a variety of industries including Chartered Accountant with & Fundraising General Manager health, aged care and community the Medical Technology sector, more than 20 years experience healthcare, aged care, human a BSc (Hons) in Physics and has and then in 2013 commenced sectors for over 30 years. Jennifer in national and regional (Asia in services for people with a services, sports, advertising and 20 years experience in CEO as General Manager Customer & has a Bachelor of Applied Sciences Pacific) roles. He holds an MBA disability, working in the Victorian retail. Sam has an entrepreneurial and CFO roles within public Service Delivery West Division. (Physiotherapy), Graduate Diploma and a Masters Degree in Applied Government and in community spirit with a passion for marketing and private organisations. Ian Kylie’s previous experience includes of Physiotherapy (Neurology), a Science and Adult Education. Neil organisations. He has a Masters and brand experience in a is a member of the Institute of managing a wide variety of sectors Masters in Business Administration identifies strongly with Scope’s degree in Sociology and in services environment. Sam holds Chartered Accountants Australia as an Executive team member. Her and a Doctor of Physiotherapy. mission and is committed to Entrepreneurship and Innovation. a Bachelor of Business (Marketing) and the Institute of Chartered formal qualifications include a BA in Jennifer is Vice-President of ensuring Scope’s workforce is Brian is committed to supporting from Monash University and is an Accountants in England and Accounting and Law and a Graduate National Disability Services. She is well placed to meet the emerging people with a disability to exercise Associate Fellow of the Australian Wales. Ian’s experience helps Diploma in Direct Marketing. a Director of Ability First Australia, challenges of a competitive effective choice and control, and Marketing Institute with Certified to position Scope as a leader in Having a child with a disability, Kylie AsOne Therapy and Ability marketplace for disability to live the life they choose. Practising Marketer (CPM) status. delivering services in a sustainable wanted to work somewhere where Roundtable, and Chair of Cerebral support services. Sam is committed to delivering and competitive marketplace. she could provide an influence to Palsy Australia. a brand experience that Scope’s ensure that the community is more customers will value and choose accepting of people with a disability in a competitive market. as her son grows up.
Peter Hartnett Jenni Hendy Cathy Lengyel Charlotte Stockwell Catryn Tuckwell General Manager Organisational General Manager, Customer General Manager, Customer & Service General Manager, Customer General Counsel, Company Secretary Strategy & New Business & Service Delivery – South Delivery – North and State-wide & Service Delivery – East Catryn joined Scope in 2014 as Peter joined Scope in 2013. Peter Jenni joined Scope in 1993, Services, Communication & Inclusion Charlotte Joined Scope in 2015. General Counsel and Company has over 20 years experience and has worked in a range of Resource Centre She was previously the CEO of Secretary. Catryn has considerable in corporate development with management roles covering all Cathy joined Scope in 2013. Cathy DASSI (Disability Attendant Support experience in legal and a number of leading Australian areas of service delivery. She has has more than 20 years experience Services Inc.) where she led the governance roles, including 10 companies and multi-nationals, a Diploma of Primary Teaching, in Management and Executive successful merger of DASSI and years as a commercial lawyer with including NAB, Standard & Poor’s, Graduate Diploma of Special Management roles in community, Independence Australia which took a top tier Melbourne law firm and Village Roadshow, Rand Merchant Education, Diploma of Business health, disability and aged care effect earlier this year. Prior to that, four years managing the legal and Bank, Spotless Group and AWB – Disability and is a member of services. She has a Bachelor of Charlotte was the Chief Executive company secretarial function for Ltd. Peter holds a Bachelor of Disability Professionals Victoria. Social Work, Bachelor of Arts, Officer of the Magistrate’s Court Asahi Australia and Schweppes. Commerce (Honours) and a Jenni places a high value on the Graduate Diploma in Business of Victoria between 2007 and Catryn holds a Bachelor of Science Master of Commerce (Honours) Scope Approach principles and Management and Governing for 2012, following a stint as Executive (Honours), a Bachelor of Laws from the University of Melbourne. takes a proactive approach to Not for Profit Excellence from Director, Operations with the (Honours), a Masters of Intellectual Peter is committed to supporting health and safety for Scope staff Harvard Business School. Cathy Federal Magistrates Court. Charlotte Property Law, and a Diploma the continued growth and and the people we support. has a strong focus on building describes herself as a New Zealand of Financial Markets. Catryn is development of Scope. inclusive communities and born Australian, cat and dog lover, pleased to be able to use her legal enhancing community capacity and tennis tragic with a passion for and governance skills to promote and resilience. human rights and social justice. Scope’s mission and to support a strong future for the organisation.
40 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 41 Board in Profile
Mark Burrowes David Lloyd Jones Marcell Judkins Rod O’Loan Philip Oswald President Vice President Treasurer Elected to the Board in 2007. Appointed to the Board in 2012. Elected to the Board in 2009. Appointed to the Board in 2011. Elected to the Board in 2015. With a degree in Economics, Philip has had a career working Mark is the parent of a young man He holds a Bachelor of Business Marcell is a Finance executive Rod has an extensive in Australia, Japan and the USA with cerebral palsy, and his son from Swinburne University and with corporate experience background in management within the automotive, general accesses Scope services along is a qualified CPA. David has an within medium and large and logistics and, prior to insurance and now currently with other disability services. Mark extensive background in managing global corporates across his retirement, held senior the financial services industry. is a former Director of several small to medium sized businesses. industry as diverse as retail, management positions in Philip has a Diploma of Business Boards, including the Reach He is currently a Director of a manufacturing, financial services, both the government and Studies from Caulfield Institute Foundation and The Starlight number of private companies in telecommunications, insurance non-government sectors. of Technology and participated Children’s Foundation, as well as the food, industrial equipment and and digital media. She is an FCPA, in an overseas Graduate Program Managing Director of Medibank engineering industries. and a graduate of the Australian – General Motors Institute Private and Chairman of Harding’s Institute of Company Directors, Michigan, USA. His exposure to Hardware. He has had a 35 year who holds an MBA and a degree Scope through the Risk & Audit career in corporate leadership. in Finance and Accounting. Committee led to his interest Marcell previously held the role in working with Scope in of President for Kalparrin Early a broader role. Intervention for Children during her seven year association with this not-for-profit organisation.
Karen Cleave Tricia Malowney Elizabeth Manning Lea Pope Joanne Stubbs Appointed to the Board in 2015. Appointed to the Board in 2009. Elected to the Board in 2012. Appointed to the Board in 2014. Appointed to the Board in 2015. Lea is currently a director of Karen worked for many years Tricia is a consultant and Elizabeth is a lecturer in Economics Joanne is the Chief Information two not-for-profit companies in within the Departments of Health, has developed policies and at Deakin University. She Officer at Bakers Delight Holdings medical education and community Education and in Community procedures for government, not- has a daughter with cerebral Limited with global responsibility care sectors. Lea’s career has Services. Karen has a Bachelor for-profit and for profit sectors. palsy, and three sons. She has for Information Technology. been substantially in the public of Economics and participated in She is also a Board member previously served as a member Previously Joanne has held IT healthcare system, initially as a the Senior Executive Program at of Women’s Health East and of the Association of Children executive roles in retail and physiotherapist and over the last London Business School. Karen chair of Independent Disability with a Disability Committee financial services industry sectors 25 years in executive management is a fellow of the Institute of Services. Tricia has a Bachelor of of Management as well as her at The Good Guys and General roles. She was most recently Chief Public Administration Australia Arts majoring in Anthropology/ children’s primary school board. Motors Acceptance Corporation. Executive of Bass Coast Health, and a member of the Defence Criminology. Tricia uses her own Elizabeth has a PhD in economics, She has spent over 25 years located in south Gippsland. Reserves Support Council. Karen disability as a tool to create focusing on trade policy, and in information technology became involved in Scope as her better outcomes for Victorians is currently interested in the management positions. Joanne goal mirrored Scope: to create with disabilities, through ensuring economics of disability and the holds a Bachelor of Education, more choice, empowerment and inclusive practices to enable impact of the National Disability a Graduate Diploma in Computer acceptance within the community access to equitable services, Insurance Scheme. Science and Masters in for people with a disability. including justice, health, housing, Management Technology from employment and full citizenship Melbourne Business School and rights. is a Graduate of the Australian Institute of Company Directors.
42 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 43 Corporate Governance Statement
This statement outlines the Code of Conduct now been absorbed into the Risk People and Governance cash, and managed investments), Investment Appraisal current corporate governance and Audit Committee (in relation having regard to Scope’s The Board, through the practices within Scope (Aust) Ltd Directors are expected to observe to financial oversight and internal Committee mission, strategic plan and risk Investment Committee, (Scope). The information in this the highest standards of ethical controls) and to the Business The role of the People and management framework. The regularly appraises and reviews corporate governance statement behaviour. Directors are also Development Committee (in Governance Committee is to Investment Committee is chaired the investment policy for the is current as at September 2016. expected to avoid conflicts relation to strategic project assist the Board in matters by the Vice President, David Lloyd organisation. Additionally, with the best interests of Scope. oversight). The Duty of Care relating to corporate governance Jones. The other Directors on Scope is a public company limited the organisation has clear The Board has adopted a Code Committee also completed its and personnel management, the Committee (from January by guarantee. The corporate guidelines for capital expenditure. of Conduct and a Conflict of work in 2016. including succession planning 2016, unless otherwise noted) are governance framework of the These include measurement Interests Policy to provide for the Board and senior Rod O’Loan and Marcell Judkins, organisation is set out in its All Committees have formal terms against corporate objectives, further guidance to Directors management. The Committee Treasurer (from March 2016). Lou Constitution and in the Scope of reference that are reviewed annual budgets, business case on their obligations. is chaired by the President, Lachal, Robert Bowen, Sackville Board Charter. on an annual basis. Committees procedures and levels Mark Burrowes. The other Kempton and Alasdair Norton are report to the Board following of delegated authority. also non-Director (independent) Board Performance each respective Committee Directors on the Committee The Board (from January 2016) are David members of the Committee. The Board has adopted meeting. No Committee has Corporate Policies Lloyd Jones, Lea Pope, Tricia The Board is responsible for a Governance Capability any delegated powers from and Compliance the overall governance of the Malowney and Philip Oswald. Framework which sets out the Board and can only make Risk Management The Board undertakes regular organisation, including its the capabilities and outcomes recommendations to the Board and Internal Control and annual reviews of the policies, strategic direction, establishing expected of individual Directors for approval. Business Development levels of authority for approval goals for the organisation, and The Board is responsible for the and Board office bearers. This is and the implementation of monitoring the achievement of Committee membership is Committee overall risk management and used to review the performance an organisational compliance these goals. The Chief Executive reviewed annually as part of the The role of the Business internal control framework of of the Board and Directors. schedule. Board’s internal performance the organisation. To assist in the Officer is responsible for the It is also used to inform Board Development Committee is to review process. A number discharge of this responsibility the day-to-day management of succession planning requirements. assist the Board in its oversight Risk Management the organisation. of changes were made to of matters pertaining to business Board has approved the following The organisation has New Directors undergo an Committee membership in 2016, development transactions and risk management and internal The Board is made up of elected implemented a strategic and induction process including as detailed further below. projects outside the ordinary control framework: and appointed Directors. mentoring by another Board operational risk framework. The Non-Director members may be course of Scope’s business, Directors are elected by Full member. All Directors are Strategic and Business Board, through the Risk and Audit appointed to Board Advisory including major capital projects, Members, Life Members and Life encouraged to undertake ongoing Planning Committee, receives reports on Committees in accordance with transformation projects, Governors. The Board appoints professional development and the status of risks recorded on the the terms of reference of each business development or The performance of the the other Directors. training where relevant. Scope risk register. Committee. reorientation projects, strategic organisation in the delivery of the Directors must meet the The Board is committed to alliances, partnerships, mergers, corporate objectives is monitored Quality Reference Group eligibility requirements under the acquisitions and divestments. by the Board through detailed regular assessment of Board Risk and Audit The organisation has established Constitution, which includes being The Committee is chaired by monthly, quarterly and annual performance. Formal external a reference group to regularly a Full Member of the organisation. Committee David Lloyd Jones. The other reporting processes. Board evaluations are typically review Customer and Service At least one Director must be a Directors on the Committee are undertaken every two years. The role of the Risk and Audit Delivery policies, procedures and person with a disability. Directors the President, Mark Burrowes, Financial Reporting Committee is to assist the processes to ensure that they can serve a maximum nine years Elizabeth Manning, Joanne - Risk Management Board in its oversight of risk meet business and compliance on the Board. Board Committees Stubbs, Karen Cleave and Tricia management, internal controls The organisation undertakes requirements. In 2015-16, the Board undertook Malowney. Mark Chittleborough The Board currently comprises and integrity of financial reporting a comprehensive budgeting a strategic review of its joined the Committee as an 10 Directors, five elected and five for the organisation, including process with approval of annual Customer Insight Committee Committee structure. This independent member from appointed by the Board. by providing oversight of the budgets by the Board in June. The organisation has established resulted in a number of changes March 2016. organisation’s internal and Monthly actual results are a Customer Insight Committee, to the previous Committee external audit processes. The Risk reported against Budget and comprising members with a Board Meetings structure and terms of reference. and Audit Committee is chaired Investment Committee revised forecasts for the year disability, to provide advice and The Board holds regular meetings With effect from January 2016, by Philip Oswald (from January are prepared regularly. The role of the Investment recommendations to Scope throughout the year. At least the Board now has four Advisory 2016). The other Directors on the Committee is to assist the on matters relating to Scope’s one meeting includes a formal Committees: the Risk and Committee (from January 2016, Internal Audit Board to fulfil its responsibilities clients and the quality of service review of and update against the Audit Committee; the Business unless otherwise noted) are Mark The Board has approved a three in relation to the effective provided by Scope. strategic plan. The number of Development Committee; Burrowes, Marcell Judkins (from year internal audit program management and optimisation meetings held in 2015-16 and the the People and Governance March 2016), Lea Pope, and Rod including Board, financial, of Scope’s balance sheet and attendance of Board members at Committee, and the Investment O’Loan. Sackville Kempton joined operations, systems, processes total portfolio of investments those meetings are detailed in the Committee. The responsibilities the Committee as an independent and controls. (including property, capital assets, tables in Scope’s financial report. of the Finance Committee have member from March 2016.
44 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 45 Representation in Publications, Thank You Conferences and Awards The following pages highlight the individuals and organisations that have supported and partnered with Scope in 2015-2016. Their support is essential Publications Tizard Learning Disability Review, Watson, J., Wilson, E., for us to achieve our mission of enabling each person we support to live as 21(3), 130-139. doi: doi:10.1108/ & Hagiliassis, N. (2015). Crook, A., Kenny, J., Johnson, H. & TLDR-10-2015-0044 Characterising supported an empowered and equal citizen. Davidson, B. (2016). Perspectives decision-making for people with Johnson, H., West, D. (2016). of a Mobile Application for severe or profound intellectual Meeting the planning needs Major Gifts McKern Foundation O'Hanlon, John Joseph People with Communication disability. Paper presented at of people with complex Perpetual Philanthropic Services Pearson, Herbert George Disabilities in the Community. the Making it Real Together: Dr Vera Bowen communication needs. Journal of Disability and Rehabilitation: 50th Annual ASID Conference, The Ian Potter Foundation Rimmington, Bertha Lucy E Clinical Practice and Speech and Mr Norm Geschke Assistive Technology. DOI: Melbourne, Australia. 10.3109/17483107.2015.1111947 Language Pathology, 18(2), 62-66. Mr Brian Goddard The Lynne Quayle Charitable Robins, Lois Patricia Trust Fund (Equity Trustees) Hagiliassis, N. & Di Marco, M. Koritsas, S., Hagiliassis, N., & Conferences Mr David Lloyd Jones Salvado, Anne Dallas (2015). Assessment of Capacity in Cuzzillo, C. (2015). Measuring State Trustees Australia Eglitzky, A., Lang, S. (2015). A best Mr Joseph Melvin Sharp, Alice Martha People with Intellectual Disability. whole of life outcomes: The Foundation practice framework for accessible InPsych 37(4), https://www. Outcomes & Impact Scale— Miss Ann Sprague Shipperlee, William Arthur written information. Presentation The Trust Company psychology.org.au/inpsych/2015/ Revised. Paper presented at at 2015 Annual ASID Conference, Dr James Tulloch Short, Kenneth Albert august/hagiliassis/ the The 50th Annual ASID Victorian Property Fund Conference: Making it real 11-13 November, Melbourne, Simpson, Phyllis Mrs Jean M Williamson Wesley Mission Hagiliassis, N. (APS Tests and together, Melbourne, Victoria. Australia. Testing Expert Group) (2015). Taylor, Frances Koritsas, S., Hagiliassis, N., & Eglitzky, A., Ri, C. (2015). Practice Guide For Psychological Trusts and Foundations Bequests and Tilson, Violet Alice Communication Access: an Testing With People With Cuzzillo, C. (2016). Social inclusion essential part of universal William Angliss (Vic) Charitable Endowments Turner, Phyllis Nerelle Disability. Melbourne: Australian of adults with disability: A design. Paper presented at the Fund Psychological Society. survey of Ability First Australia Attard, Emmanuel Joe White Bequest and Cerebral Palsy Australia. Association of Access Consultants Australian Communities Baldy, Lindsay James Hennessy Anderson, N., Koritsas, Melbourne: Scope. in Australia, 7-9 October, Foundation Scope would like to also thank S., Hagiliassis, N., & Cuzzillo, Melbourne, Australia. Beattie, Marjorie Lawrence the families who have chosen to C. (2016). Personal wellbeing Koritsas, S., & Iacono, T. (2016). Bell Charitable Fund remain anonymous. Johnson, H., Solarsh, B. (2015). and social inclusion of adults Weight, nutrition, food choice, Beggs, Edith J Communication Access: A Collier Charitable Fund with disability: Findings from and physical activity in adults with pathway to community inclusion. LW & LI Bett Trust Commercial Partners Cootharinga North Queensland. intellectual disability. Journal of Dimmick Charitable Trust Intellectual Disability Research, Poster presented at 2015 Annual Charles K Edwards & Keith Melbourne: Scope. Estate of John Saville Eastwood Melbourne Renegades 60(4), 355-364. ASID Conference, 11-13 November, & Mary Edwards Trust Imms, C., Mathews, S., Nicola Melbourne, Australia. (Equity Trustees) Westfield Airport West Richmond, K., Law, M., & Ullenhag, Murphy, M. & McFerran, K. (2016). Emerson, Herbert Gordon Johnson, H., Douglas, J., Iacono, Empowering Eaglehawk Inc Westfield Doncaster A. (2015). Optimising leisure Exploring the literature on T., Bigby, C. & Katthagen, S. Foundation Forman, Marjorie participation: A pilot intervention music participation and social Westfield Head Office (2015). Increasing positive The Marian & E H Flack Trust Foulkes, Grace & Herbert study for adolescents with connectedness for young people relationships between day Westfield Knox physical impairments. Disability with intellectual disability: A Freeman-Dann Trust Hewson, William Ronald service staff and people with Rehabilitation (Early Online), 1-9. critical interpretive synthesis. Westfield Plenty Valley Journal of Intellectual Disabilities, severe intellectual disabilities and The Walter & Eliza Hall Trust Horton, Grace Johnson, H, Bigby, C., Douglas, J., complex communication needs Advance online publication. doi: Estate of Elisabeth Mae Hughes Horton, N J Legal and Audit Services & Iacono, T. (2016). Increasing Day in day services. Paper presented 10.1177/1744629516650128 (Perpetual Trustee) Service staff capacity to facilitate at Victorian Disability Services Howard, Daryl Giles Ashurst positive relationships with people Ri, C. (2015). NECAS—Non Research to Action seminar, Jack Hogan Family Foundation John Meakin Charitable Trust Deloitte with severe intellectual disability: Electronic Communication 26 August, Melbourne, Australia. JBWere Charitable Endowment Evaluation of new intervention Aid Scheme Annual Report. John Nicol Charitable Trust Herbert Smith Freehills Lengyel, C., West, D. (2015). Fund using Multiple Baseline Design. Communication & Inclusion Inclusion in Victoria. Paper Lennox, Joan Moores Legal Manuscript accepted for Resource Centre, Scope. Estate of Lily Kilpatrick presented at Our Place publication. (State Trustees) McNee, Hilda Emily Norton Rose Fulbright Rose, V., Trembath, D. & Conference, 29 June-1 July, Johnson, H., Solarsh, B., Bloomberg, K. (2015). Visual Wellington, New Zealand. The Stuart Leslie Foundation McPherson, Malcolm Kelly Hazell Quill Bloomberg, K., & West, D. (2016). attention and Key Word Lord Mayor's Charitable Mearns, James Francis Supporting people with complex Sign in Children with Autism Foundation communication needs through Spectrum Disorder, Journal of Murdoch, Alexander Evett community capacity building: the Developmental and Physical Communication Access Network. Disabilities.
46 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 47 Thank You
Creative Agencies Community Key Word Sign Victoria Scope Human Research Research Partners and Government and Talent Development Partners Knox City Council Ethics Committee Supporters Scope has a long history of Our special thanks to Leo AGOSCI Lakes Entrance Customer Dr Anna Arstein-Kerslake Ability First Australia successful partnerships with Burnett ad agency for their Service Centre the Victorian and Australian Access All Abilities Program Nic Cozens La Trobe University Governments to provide long-term pro bono creative La Trobe University services to Scope. AFL Victoria Mike Debinski Legal Services Board Victoria innovative services for people Lauriston Girls’ Grammar with a disability. We take Bairnsdale Library Kordula Dunscombe Monash University, The Centre this opportunity to thank all Auxiliaries and Centre Mallacoota Customer Service for Developmental Disability Bairnsdale Customer Service Reverend Barry Fernley our government supporters, Centre Health Victoria Associations Centre particularly the Victorian Brian Hardy Department of Health and We would like to thank Scope Melba Support Services The Trust Company Breast Cancer Network Human Services and Department centre associations, auxiliaries, Melbourne City Library Dr Philomena Horsley Association University of Melbourne of Education and Training, mothers’ clubs and other Metro Trains Melbourne Rodney Joffe the Australian Department committees for their outstanding Brimbank City Council of Social Services, and the and ongoing contributions Milparinka Shane Kelly Credits Catholic College Bendigo National Disability Insurance to Scope. Dr Stella Koritsas (Chair) Design – Paoli Smith City of Casey Moreland City Council Agency. Scope acknowledges Terri Mears Photography – Paoli Smith the support of the Victorian City of Glen Eira Mission Victoria Members of Board Government. Associate Professor Printing – Bulman Partners Advisory Committees City of Knox National Disability Insurance Agency Jennifer McGinley Text – Scope’s Product Brand Rob Bowen (Investment) City of Moonee Valley & Marketing team Nazareth College Megan Thompson Mark Chittleborough (Business City of Whitehorse (HREC Officer) Development) Office of the Public Advocate City of Whittlesea Ian Upjohn QC Dr Philomena Horsley (Duty Orbost Customer Service Centre Communication Access Network of Care) (CAN) Parks Victoria Scope Customer Insight Sackville Kempton (Investment, Deakin University Peninsula Aquatic & Recreation Committee Risk and Audit, Duty of Care) Centre Casual Relief Teachers Christian Astourian Lou Lachal (Investment) Public Transport Victoria Call City of Whittlesea Geoff Crawford Alasdair Norton (Investment) Centre Department of Justice and Maree Ireland Ian Upjohn QC (Duty of Care) Public Transport Victoria Hubs Regulation Shane Kelly Regional Communication East Gippsland Shire Council Services Tricia Malowney (Chair) Empowering Eaglehawk Rotary Club of Casey Raelene West Echuca Library Sailability Football Federation of Victoria Sport and Recreation Victoria Geelong East Men’s Shed St Albans Sports Club Glen Eira Sports & Aquatic St Bernards College Centre Surf Coast Shire Golden Plains Shire The University of Melbourne Karingal V/Line Keilor Basketball Netball Stadium Victorian Equal Opportunity and Human Rights Commission
48 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 49 Support Scope
There are many ways you can support us so we can continue to enable each person we support to live as an empowered and equal citizen.
Donate Today Leave a Bequest Become a Scope Member We need your help to continue Leaving a gift to Scope in your Members strengthen our to provide exceptional service Will, no matter how large or small, ability to offer a powerful and and support to people with a contributes significantly to our representative voice in the disability. Each donation we ongoing work. A gift in your Will disability sector. An active and receive is important. Every single is a tangible lasting gift and a very vibrant membership is essential dollar provides equipment, special way of securing the future in helping Scope influence and services and therapy to the work of Scope. Speak with your shape models of service delivery, people who need it most. solicitor or Scope’s fundraising funding, policy and legislative team on 1300 4 Scope change. You can set up monthly (1300 472 673) to arrange this. contributions to Scope, allowing Visit www.scopeaust.org.au or you to support Scope’s services contact our membership team now and in the future. Volunteer on 1300 4 Scope (1300 472 673). Donate securely online at Scope volunteers are dedicated www.scopeaust.org.au or to supporting people with a contact our fundraising team on disability to live the lives they 1300 4 Scope (1300 472 673). choose. If you are interested in A donation of $2 or more volunteering for Scope call is tax deductible. 1300 4 Scope (1300 472 673).
Scope’s History 1940s 1980s 2010s • Spastic Children’s Society of • Spastic Children’s Society • Scope opens regional office Victoria founded to support of Victoria becomes Spastic in the Grampians Region. children with cerebral palsy Society of Victoria. • Scope becomes an approved in Victoria. • Supported employment provider for services funded • First service opens in the is offered at High Point by helping Children with Toorak mansion Marathon. Industries and South East Autism Initiative and Better Industries. Start for Children with a 1950s Disability Initiative. • Services open in Glen 1990s • Scope launches Scope James Waverley and Bendigo. We provide opportunities • Street, Scope Shannon Park, Caroline Sant, winner for people to access the Scope Vincent Drive and 1960s community from their home of the 2015 Kaleidoscope Scope Henry Street. Award, with Sean Bailey at • Services open in Geelong and day service. and Malvern. • Scope launches new Therapy the Gertrude Contemporary 2000s and Disability Support 1970s studio. Kaleidoscope • Spastic Society of Victoria Services Centre in Geelong. • Services open in Warragul, becomes Scope. is Scope's flagship art Keilor, Bayswater and Knox. • Scope introduces mantra, program. • First supported employment ‘See the Person, Not the site opens in Moorabbin. Disability’.
50 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 51 Acronyms Index Our Offices
ABN Australian Business Number Annual General Meeting 34 Box Hill Office North East ADE Australian Disability Enterprise Communication and Inclusion Resource Centre 830 Whitehorse Road North Division Office East Division Office 9, 17, 21, 29, 35 AGM Annual General Meeting PO Box 608 177 Glenroy Rd 7 Allen St Community Education 30 Box Hill Victoria 3128 Glenroy Vic 3046 Glen Waverley Vic 3150 CAC Corporate and Community Program Phone: 1300 472 673 Profit and Loss statement 10, 11 Phone: (03) 8311 4000 Phone: (03) 9902 1070 CEO Chief Executive Officer Facsimile: (03) 9843 2030 Learning and Development 34, 35 Email: [email protected] Loddon Mallee Office Ovens Murray CFO Chief Financial Officer Scope (Aust) Ltd 31-45 Bennett St and Goulburn Office OH&S 7, 37 CIRC Communication and Inclusion ABN 63 004 280 871 Bendigo Vic 3550 158-160 Bridge St Resource Centre Organisational chart 38, 39 www.scopeaust.org.au Phone: (03) 5442 2000 Benalla Vic 3672 DHHS Department of Health and Human Services Research 24, 30, 31 Phone: (03) 5762 7121 South NDIS National Disability Insurance Scheme Scope Approach 36 South Division Office West NDS National Disability Services Scope Lifestyle Options 16, 17 6b Henry St West Division Office OH&S Occupational Health and Safety Scope’s history 51 Pakenham Vic 3810 47 Adelaide St SPP See the Person Program Scope members 34 Phone: (03) 5940 3280 St Albans Vic 3021 Phone: (03) 9366 7066 SYA Scope Young Ambassadors Scope representation in publications Gippsland Office and conferences 46 12 George St Barwon Office Warragul Vic 3820 Scope strategic plan overview 12, 13 2-10 Balcombe Rd Phone: (03) 5623 1033 Newtown Vic 3220 Staff distribution 36 Aspendale Office Phone: (03) 5221 5444 Support Scope 51 Cnr Station St & Nepean Hwy Central Highlands Office Aspendale Vic 3195 21 Main Rd Phone: (03) 9587 8225 Ballarat Vic 3350 Phone: (03) 5331 3599
52 Scope Annual Report 2015-2016 Scope Annual Report 2015-2016 53 Scope’s 2015-16 Annual Report is printed on Pacesetter Laser, an environmental stock. Pacesetter Laser is FSC (Forest Stewardship Council for managed Timber Forest used for paper production) Mix Certified. The Mill operate under ISO 14001 environmental systems and practices. Pulp used in the manufacture of Pacesetter Laser is Elemental Chlorine Free (ECF).