CFAC CFAC C ENTER F OR AVIATION C OMPETEN CE CENTER F OR AVIATION C OMPETENCE

Center for Aviation Competence (CFAC-HSG) Annual Report 2018 Publisher: Center for Aviation Competence (CFAC-HSG) Universität St.Gallen Dufourstrasse 40a CH-9000 St.Gallen

Tel. +41 (0)71 224 25 00 Fax +41 (0)71 224 25 36 www.cfac.ch [email protected]

Editor: Dr. Andreas Wittmer

Layout: Nicole Denk, CFAC-HSG und Beate Reichel, www.diekreation.de

Photos/Copyrights: University of St.Gallen (HSG) Shutterstock Content

Introduction by the president 4 Einleitung des Präsidenten 5

The Center for Aviation Competence at the University of St.Gallen 6

Our Work 10

Public Relations 18

Supporters 20

Preview 23

3 Content Introduction by the President

Review/Forecast CFAC 2018/2019 economic effects of Airport for the region. In ad- Through Dr. Andreas Wittmer, the CFAC was regularly The Center for Aviation Competence CFAC-HSG has dition, the CFAC has been asked to develop a business present in the media, both on Swiss and international been active at the IMP for 13 years and conducts trai- case with master planning for . Skygui- television and in daily newspapers, and was able to ning and research projects on and with the aviation in- de, in collaboration with the Aviation Research Centre transfer many inputs from aviation for business and dustry. The CFAC-HSG is also the office of the Swiss and EPFL, has completed a study on the use of mobi- society. Aerospace Cluster with approx. 110 company members le communications for drones. As part of a European- and the address of the worldwide Air Transport Rese- wide COST Action, a contribution was made on re- But not least thanks to the valuable support of our faith- arch Society (ATRS). It plays a leading role in Aviati- gional economic effects. For a private organisation in ful supporters and board members, we were inspired on Research Center (ARCS) together with Georgia, the CFAC was able to carry out an evaluation and received necessary funds for thus growth develop- ETH , the University of and ZHAW. of a possible helicopter operation in cooperation with ment. Thank you very much! various partners in the Swiss Aerospace Cluster. For Last year was one of the most successful years in the the gliding club Cumulus a member survey was carri- history of the CFAC-HSG. The CAS in Global Aviation ed out and within the Swiss Aerospace Cluster the Lake The CFAC-HSG continues to develop accor- Management Program was conducted in several modu- Constance Aerospace Meeting 2018 with about 200 par- ding to the motto: The sky is full of opportunities... les with maximum occupancy. Some participants com- ticipants could be carried out at . In addi- pleted the CAS program with the transfer work. The tion, the Aviation and Space Symposium St.Gallen was Alumni is growing and has organized its first events. initiated in cooperation with Olma Messen, which will Prof. Dr. Roland Müller In addition, the CFAC was able to establish an Aviati- take place for the first time in the Olma Halls in 2020. President of the Academic Advisory Board on Club for HSG students. This club consists of more than 60 members and regularly organizes events and All these activities have led to an increase in personnel was able to win sponsors from the aviation industry. at CFAC. Dr. René Puls could be won as airport expert. Since 2017, Dr. Claudio Noto has been a CFAC Fellow at On the project side, a major research project on the to- the CFAC and contributes with his know how as Luft- pic "Future Scenarios for the Swiss Aviation System: hansa First Officer on A340 and as an economist. Ano- Impact for the Swiss Society and Economy" was aqui- ther expert in our team is Mark Roth, Captain, Flight In- red. This project runs for 12 months and is supported by structor and Examiner on A380 at Emirates Airlines. He the Aviation Research Center Switzerland, the airports of supports us as a Human Factor Expert and CFAC Fel- Zurich, and , Swiss and the Federal Office low. With the two young student employees Robin Rich- of Civil Aviation. An expert opinion on noise charges at ner and Adrian Müller we completed our team growth. Zurich Airport was completed for the Federal Office of The competencies of the CFAC core team have thus been Civil Aviation. A further expert opinion was prepared expanded and the CFAC has made noticeable progress. for the public prosecutor's office regarding a near miss at Zurich Airport and represented in court. A report on a new regional airline was prepared for Lugano Airport. This resulted in a study on the tangibile and intangibile

Introduction 4 Einleitung des Präsidenten

Rückblick/Ausblick CFAC 2018/2019 Regionalairline gemacht werden. Daraus ist eine Studie In den Medien war das CFAC durch Dr. Andreas Witt- Das Center for Aviation Competence CFAC-HSG ist seit über die tangiblen und intangiblen wirtschaftlichen Ef- mer regelmässig sowohl im Schweizer – als auch bereits 13 Jahren am IMP tätig und führt Aus-/ Weiter- fekte des Flughafens Lugano für die Region entstanden. internationalen Fernsehen und in den Tageszei- bildung und Forschungsprojekte über und mit der Luft- Ergänzend wurde nun der Auftrag für die Erarbeitung tungen präsent und konnte viele Inputs aus der Avi- fahrtindustrie durch. Das CFAC-HSG ist ebenfalls Ge- eines Business Case mit Masterplanung an das CFAC atik für Wirtschaft und Gesellschaft transferieren. schäftsstelle des Swiss Aerospace Clusters mit rund 110 vergeben. Für die Skyguide konnte in Zusammenarbeit Firmenmitgliedern und Adresse des weltweiten Air Trans- mit dem Zentrum Aviatik und der EPFL eine Studie zum Dies alles war aber nicht zuletzt dank der wertvol- port Research Society (ATRS). Es nimmt eine führende Thema «Nutzung Mobilfunk für Drohnen» abgeschlos- len Unterstützung unserer treuen Gönnerschaft und Rolle im Aviation Research Switzerland (ARCS) zusam- sen werden. Im Rahmen einer Europaübergreifenden der Fachräte möglich, die uns inhaltlich inspiriert men mit der ETH Lausanne, Uni Zürich und ZHAW ein. COST Action wurde ein Beitrag über regionalökonomi- und finanziell unterstützt haben. Herzlichen Dank! sche Effekte geleistet. Für eine private Organisation in Das vergangene Jahr war für das CFAC-HSG eines der Georgien konnte das CFAC in Zusammenarbeit mit ver- erfolgreichsten in seiner Geschichte. Das CAS in Global schiedenen Partnern im Swiss Aerospace Cluster eine So entwickelt sich das CFAC-HSG steht’s weiter Aviation Management Programm konnte in einigen Mo- Evaluation einer möglichen Helikopter Operation durch- nach dem Motto: The sky is full of opportunities… dulen mit Maximalbelegung durchgeführt werden. Es führen. Für die Segelfluggruppe Cumulus wurde eine schlossen einige Teilnehmer das CAS Programm mit der Mitgliederbefragung durchgeführt und im Rahmen des Prof. Dr. Roland Müller Transferarbeit ab. Die Alumni wächst und hat erste Events Swiss Aerospace Clusters konnte das Bodensee Aerospa- Präsident des Fachrats organisiert. Zusätzlich konnte das CFAC einen Aviation ce Meeting 2018 mit gegen 200 Teilnehmern am Flugha- Club für Studierende der HSG ins Leben rufen. Auch die- fen Zürich durchgeführt werden. Zudem wurde in Zu- ser Club ist aktiv, führt regelmässig Events durch und sammenarbeit mit den Olma Messen das Aviation und konnte Sponsoren aus der Luftfahrtindustrie gewinnen. Space Symposium St.Gallen initiiert, welches im Jahr 2020 zum ersten Mal in den Olma Hallen stattfinden wird. Auf der Projektseite konnte ein grosses Forschungspro- jekt zum Thema «Future Scenarios for the Swiss Aviation All diese Aktivitäten haben zu einem Personalwachs- System: Impact for the Swiss Society and Economy» ge- tum beim CFAC geführt. Dr. René Puls konnte als Air- wonnen werden. Dieses Projekt läuft während 12 Mona- port Experte gewonnen werden. Dr. Claudio Noto ist ten und wird durch das Aviation Research Center Swit- seit 2017 CFAC Fellow und neu Projektmitarbeiter dank zerland, die Flughäfen Zürich, Genf und Basel, die Swiss seinem Know-How als Ökonom und First Officer auf und das Bundesamt für Zivilluftfahrt unterstützt. Wei- A340 bei . Weiters durften wir Mark Roth, ters konnte für das Bundesamt für Zivilluftfahrt ein Gut- Captain, Fluglehrer und Examiner auf A380 bei Emira- achten über Lärmgebühren am Flughafen Zürich abge- tes Airlines als Human Factor Experte und CFAC Fel- schlossen werden. Ein weiteres Gutachten wurde für die low ins Team aufnehmen sowie zwei junge studenti- Staatsanwaltschaft bezüglich eines Nearmisses am Flug- sche Mitarbeiter, Adrian Müller und Robin Richner. hafen Zürich erstellt und vor Gericht vertreten. Für den Damit haben sich die Kompetenzen des Kernteams des Flughafen Lugano konnte ein Gutachten über eine neue CFAC erweitert und das CFAC merklich vorangebracht.

5 Introduction The Center for Aviation Competence at the University of St.Gallen

Mission: We provide scientific, applied and practice-oriented research as well as training and education for managers in systemic industries, governmental or non-profit organizations. We also serve as discussion partners or counterparts for experts and interested parties in the field of Aviation and related industries. By these activities we aim to help the aviation industry in its complex interrelated and heterogeneous fields of application.

Vision: The CFAC is the number one independent university institution in Switzerland when it comes to research, trainings and further education in the field of management, economics and law in the aviation and related systemic industries such as mobility.

Values: independent, reflective, systemic, practice-oriented, collaborative

Stakeholder: Managers in systemic industries, public or non-profit organizations as well as experts and interested parties.

As one of Europe’s leading business universities, the University of St.Gallen is globally recognized as a place for thought leadership on current economic, business and societal matters and for the development of talents able to integrate perspectives and act both entrepreneurially and responsibly.

The Center for Aviation Comeptence (CFAC-HSG) is an independent institution of the University of St.Gallen. We offer services as well as basic and advanced training courses in aviation and provide service projects, such as market research and studies, using the knowledge that has been generated through research, publications and the experience of our academic advisory board members, partners and our Managing Director and Team. Organization

The Center for Aviation Competence is supported by 1) Chair Management of Network Industries 4) AeroEx GmbH six institutes. The Center’s academic advisory board is & e‐Governance (EPFL‐MIR) AeroEx GmbH is a Swiss‐based company and offers made up of the managing professors of the participating­ The Chair MIR studies the de‐ and reregulation, as a wide range of services with particular focus on the institutes. The CFAC-HSG is administratively managed well as the governance and the management of the delivery of consultancy and support services to com- by the Institute for Systemic Management and Public different network industries, namely postal services, panies in the aviation industry. The key competences Governance (IMP-HSG) and is led by Dr. Andreas telecommunications, electricity, water distribution are seminars and workshops tailored individually to Wittmer. The six partner institutes are: and sanitation, railways, as well as air transport. They customers’ needs. AeroEx GmbH provides high focus especially on the role the Information and Com- customer value through a quality expert team with • The Institute for Systemic Management and Public munication Technologies (ICTs) play in governing know‐how which has been gained overa long period. Governance (IMP-HSG) – Prof. Dr. Christian Laesser and transforming these industries. • The Research Institute for Labour Economics and Furthermore, the CFAC‐HSG, ZAV‐ZHAW and EPFL‐ Labour Law (FAA-HSG) – Prof. Dr. Thomas Geiser 2) Center for Aviation, Zurich University of applied MIR integrated their activities under the brand Swiss science (ZAV‐ZHAW) Aviation Research Center (ARCS). By this the three • Chair of Institute for Supply Chain Management The Centre for Aviation combines various technolo- initiators are together with other participating Univer- (ISCM-HSG) – Prof. Dr. Wolfgang Stölzle gies, methods and areas of expertise in a bid to find sities at ARCS, the contact point in Switzerland for • The Institute for Operations Research and Computa­­ sustainable solutions for the ever‐increasing challen- Aviation Research and Education. tional Finance (ior/cf-HSG) – Prof. Dr. Karl Frauen- ges of global mobility, to explore new approaches dorfer of making aviation even more efficient and safe. The CFAC‐HSG provides scientific research, training The results of our research are integrated into the courses at university level as well as services for private • The Research Institute for International Management Bachelor’s degree program in Aviation. companies and public institutions. The results of market (FIM-HSG) – Prof. Dr. Winfried Ruigrok research and consulting concentrate on the competen- • The St.Gallen Institute of Management in Asia Pte Ltd 3) Institute for Tourism and Leisure Research, Universi‐ ces of the institutes involved which employ around 120 (SGI-HSG) – Prof. Dr. Stefan Morkötter ty of Applied Sciences (ITF‐HTW), Chur, Switzerland scientific researchers. The goals of CFAC‐HSG are sup- The Institute for Tourism and Leisure Research (ITF) ported by sponsors from industry as well as from public Additionally, the Chair Management of Network Indus- of the University of Applied Sciences (HTW) in Chur, institutions. tries and E-Governance at the École Politechnique Fédé- Switzerland develops inter and transdisciplinary rale de Lausanne (EPFL-MIR), the Center for Aviation of methods as well as incorporating knowledge into the Zurich University of applied Science in Winterthur service and consulting projects relevant to practical (ZHAW), the Institute for Tourism and Leisure Research applications. The combination of research results (ITF) of the University of Applied Sciences, Chur (HTW) and methods with a practical approach to a problem are external partners with whom collaboration in pro- and the close connection with teaching and executive jects as well as in teaching and advanced education at education/advanced training are the man corner university/other tertiary educational level is being stones for success in the specific area of tourism. intensified. AeroEx, as an associate partner, is part of the executive education offer of the CFAC-HSG.

7 The Center for Aviation Competence of the University of St.Gallen Organigram and Financial Situation

Das CFAC steht Managing Director für Exzellenz…

Andreas Wittmer

Administration / Research and Teaching Accounting / HR Assistants Employees Fellows Erik Linden of CFAC-HSG Nicole Denk Naomi Bechtold of CFAC-HSG Rosi Hess Adrian Müller Robin Richner

Aerospace Supply Executive Programs Airport Economics Aviation Chain Airline Economics Human Factors Regulation Dr. Claudio Noto Mark Roth, Joel Hencks Nicole Denk Erik Linden Dr. René Puls Swiss Aerospace Cluster First Officer A340 Captain/ Examiner A380 Executive Trainer

Academic HSG Board

Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Winfried Ruigrok Stefan Morkoetter Roland Müller Christian Laesser Thomas Geiser Wolfgang Stölzle Karl Frauendorfer FIM-HSG SGI-HSG (President) IMP-HSG ISCM-HSG ior/cf-HSG

Employees Financial Situation

All employees are involved in various projects. In addi- The financial year of 2018 was one of the most success- finances new employer and gain new competences. The tion to staff directly employed at CFAC-HSG, there ful ones in the past 3 years. The Center for Aviation independent scientific research can be continued thanks are around 120 employees split among the other part- Competence (CFAC-HSG) was able to increase the staff to our generous benefactors. ner-institutes at the University of St.Gallen who can be number and gain new competences. The Center for appointed depending on their expertise for project Aviation Competence (CFAC-HSG) was able to sigmi… works of the CFAC-HSG.

The Center for Aviation Competence of the University of St.Gallen 8 CFAC CFAC C ENTER F OR AVIATION C OMPETEN CE CENTER F OR AVIATION C OMPETENCE

Team CFAC-HSG

Associate Partners / Academic HSG-Partners

Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Prof. Dr. Roland Müller, Christian Laesser, Thomas Geiser, Wolfgang Stölzle, Karl Frauendorfer, Winfried Ruigrok, Stefan Morkoetter, President, FAA-HSG IMP-HSG FAA-HSG LOG-HSG ior/cf-HSG FIM-HSG SGI-HSG

Team

Dr. Andreas Wittmer, Erik Linden, Dr. René Puls, Rosi Hess, Nicole Denk, Naomi Bechtold, Robin Oliver Richner, Adrian Müller, Managing Director Research Associate Project Management HR / Accounting Administration Junior Researcher Junior Researcher Junior Researcher Aerospace Industry Airport Economics Program Management

CFAC Fellows

Associate Partners Contact • AeroEx Center for Aviation Competence • ITF-HTW Chur CFAC-HSG Phone: +41 (0)71 224 25 00 • ZAV ZHAW Fax: +41 (0)71 224 25 36

Joel Hencks, Dr. Claudio Noto, Mark Roth, • EPFL-MIR [email protected] Aviation Regulation Airline Economics Human Factors, Captain, www.cfac.ch Executive Trainer First Officer A340 Instructor and Examinor A380

9 The Center for Aviation Competence of the University of St.Gallen Our Work

Besides our academic education, we offer in-house seminars and executive modules, including the CAS in Global Aviation Management. At the same time we are committed to academic research in the field of Aviation and Mobility. Academic and Executive Education

CFAC-HSG offering: Commander Training for HSG Asia Compact course: Aviation Management • Risk Management (1 module) The commander training was held on November 13th (including Excursion) • Corporate Governance (1 module) by Prof. Dr. Roland Müller and focused the subject Twenty-four Master students chose to join the course • Service Management (1 module) “Duties, competence and responsibility of the commander Aviation Management Asia Compact which took part • Leadership (1 module) of an airplane”. from 28 October 2018 to 3th November 2018 at the SGI- • Business Model and Strategy (1 module) HSG in Singapore followed by an excursion to Dubai • Overview of the Future Air Traffic Market and HSG Master core elective: Aviation Systems for two days. Students received a broad overview of Aerospace Industry (1 module) The Master core elective “Aviation Systems” was offe-­­ aviation and in depth knowledge about the system of • Liability and Insurance (1 module) red in the spring semester 2018. The aviation. The lectures were accomplished by various • Air Traffic Corporations and Air Traffic Standards course was held by Dr. Andreas Wittmer. Around 45 company visits like visits at Changi Airport and Bell (2 modules) students including exchange students regularly atten- Helicopter, the Airbus Training Centre, SwissRe • Aviation Management Module ded the lectures and actively contributed to the lessons/ Insurance, Crédit Suisse and Singapore Aerospace • Accountable Manager Module classes. The evaluation­ of the course by the attendees Cluster. In the lectures the following subjects were • Commander Upgrade Module was very positive. discussed: • Safety Management System Manager Module • Introduction to the Aviation System • Aviation Auditor Module CFAC Seminars in Risk Management • The Environment of Aviation • Civil Aviation Instructor Module In connection with the Bodensee Aerospace Meeting, • The Value Chain of Aviation • Human Factor in cooperation with the the CFAC organised a seminar in the Priora business • Network Management and Business Models Training Center (ATC) centre Zurich. It took place on 23rd of March 2018 on • Marketing in Aviation • Project Leadership (1 module) the subject Risk Management. The aim of this seminar • Air Transport Technologies was to show the views and experiences from practise • Regulation and Competition Together with AeroEx: and research to the areas of Risk Management and • Risk Management and human factors • Overview of EASA Regulation (1 module) Human Factors in the aviation. • Documentation and Management of Records Besides the very rich program, the students had time to (1 module) explore the very dynamic city, eat delicious foods and • SMS Essentials (1 module) experience the multicultural environment of Singapore. • Internal and External Auditing including Compliance Monitoring (1 module) Research-Practice-Venture Project on Aviation • Industry Standards in Aviation (1 module) Management • Authority & Organization Requirements for In the Master of Business Innovation we offered two “Operations” (Part ARO/ORO) (1 module) projects with and Zurich Airport. Two student teams of 8 students each solved challenges of Slot Management for Zurich Airport and a prduced business case for an air rescue service provider.

11 Our Work Academic and Executive Education

Global Aviation Management CAS-GAvM 2018 Module 1: Accountable Aviation Management The Certificate of Advanced Studies in Global Aviation The goal of this module is to answer pending questions, Management (CAS-GAvM) is a unique executive educa- but also to educate and update the skills of Accountab- tion at university level. For the past 10 years, CFAC- le Managers. HSG has been educating aviation managers. The CAS-GAvM develops high potential aviation mana- Module 2: International Aviation Management gers into global aviation leaders by turning their avia- Cross Cultural Management and Communication are tion practice into capabilities for managing global avi- key to success, when managing staff with a great diver- ation. It prepares participants to maintain, stream and sity in culture. The aviation industry grows most in Asia improve insights about the aviation market, competiti- these times. For this reason, a special focus on how to on, customers, suppliers and regulations. Capacities are do business in Asia and to feel and meet Asian business built with respect to challenges in project management, is important. internal auditing, safety management and cross cultural management. Module 3: Safety & Security Management The management of safety is highly regulated, but is Roland Bücheler and Andreas Wittmer at the Award Ceremony of the regulation enough? This module explains how to be The direct transfer into practice is achieved by applying CAS-GAvM 2018 specific business cases, which are often introduced by compliant with regulation and offers tools and practices the participants. Equipped with an overview, frame- to be efficient. Furthermore, the module discusses cul- works and tools, the participants will be able to lead, tures and how to achieve cultures that increase safety. control and increase the efficiency of processes in global aviation management. They will receive structures and Module 4: Auditing in Aviation tools to auditing their companies and will be able to Internal auditing becomes highly important to ensure reduce the risk by using the provided risk management consistently compliance. This module deals with framework. Schemes for quality and safety management compliance, the basic regulations to it and with how help them to comply with regulations. Finishing to install efficient internal auditing processes. this program will enable the participants to influence and steer the company by applying their knowledge of In 2018, Roland Bücheler (RBcomm) and Sandro Hofer the global system of aviation. (Airport ) successfully completed the Global Aviation Management Certificate Course (CAS-GAvM). Participants of the entire program (four modules, 16 days in total) receive 10 ECTS and the CAS-Certificate. It is possible to attend only one module or individual days as well (these participants receive a confirmation of participation). International Aviation Module in Singapore

Our Work 12 Academic and Executive Education

Zurich University of Applied Sciences (ZHAW), University of Applied Sciences, Chur, Switzerland (HTW): Winterthur, Switzerland: Aviation Management Aviation Management, Transportation & Mobility This course was offered by Dr. Andreas Wittmer during Parts of two courses were offered on the subject “Trans- The following guest speaker made presentations as part the spring semester 2018. portation and Mobility” and “Aviation Management” by of this course: Dr. Andreas Wittmer. The following subjects were • Karl Isler, Head of Rev Mgmt Strategy and The following subjects were considered: considered within the Aviation Minor: Operational Research • Introduction to the system of aviation Aviation Management • Peter Dellenbach, Managing Director, • Economics and its characteristics with regard • Network management in Aviation Slot Coordination, Switzerland to airlines, airports and the national economy • The value chain of aviation • Revenue management • Airline business models Transportation & Mobility • Operation of airlines • Business Aviation • Introduction to the Aviation Systems • Supply of air transport, value chain, network • Plane technologies • Systems (environments) of Aviation management • Human factors • Air Transport Case Studies and Introduction • Ethical issues in Aviation • Aviation marketing and demand to Air Transport & Tourism • Schedule planning and slot coordination • Customer value in aviation • Transport evolution (Past-Present-Future) • Supply system of aviation: network management and • Revenue management at Swiss International Airlines • Cases in Transport business models • Slot coordination • Human factors in aviation • Risk Management in Aviation • Demand system of aviation: customer value • Strategic Management in Tourism • Aviation governance and risk management

The following guest speakers made presentations as part of this course: • Peter Dellenbach, Managing Director, Slot Coordinati on, Switzerland • Jan Christian Schraven, Vice President Head of Operations Planning and Steering, Swiss International Air Lines • Karl Isler, Head of Rev Mgmt Strategy and Operational Research of Swiss International Air Lines • Markus Maibach, Managing Director, Infras

Class of HSG Asia Compact-Course Photo: Erik Linden

13 Our Work Dissertations, Bachelor- and Master Theses and Seminar Papers

Subject (Bachelor) Student Board internationality and corporate performance - theory and evidence from the international passenger airline sector Maximilian Kinzel LCC 2.0: What happened to the low cost approach in 2018? Jan Oeschger Competitiveness of Swiss Airports Tim Kellenberger, Moritz Schlatter Airline Loyalitätsfaktoren Albin Athipozhi Angebotsanalyse von Aus- und Weiterbildungsmöglichkeiten in der Aviatik weltweit Djordje Stefanovic, Katharina Zurschmiede Happy Crew - Happy Passenger: Which crew accomodation leads to the highest crew satisfaction? Claudio Kuhn Business Model - Konvergenz in der Passagierluftfahrt Frank Dirkmorfeld Analysis of the Attitude-Behavior Gap in the context of car sharing Benjamin Sele Sensing the Aviation System: A Dynamic Capabilities Approach Valentin Messmer-Kratzer Behavioral Strategy - Application to Aviation Management Ana Moro Generation Y in the Aviation Industry Dorta Armin Blockchain Technology in the Travel Industry Alexandros Kypritidis The potential of loyalty programs for leisure carriers: The case of AG Mara Marchetti Finanzierung von Verkehrsflugzeugen Basil Emch, Elias Thalmann, Patric Fol Variantenanalyse verschiedener Tower - Lösungen für den Flughafen Zürich Robin Lüscher, Oliver Lanzi The Circle - A new Business Destination Josephine Weinig

Subject (Master) Student Balance between safety/security and profit maximization Reto Menzi Blockchain Technology in the Aerospace Industry Marc Richenberger The Emergence of Aviation Finance as an Alternative Investment Asset Class Felipe Diehm Flughafen zwischen Staat und Markt - Eine qualitative Analyse des Flughafens Zürich Carl-David Sievert International Airport Selection - A framework for Airport Operators Investing in Latin America and the Caribbean Didier Lauber Innovations in the Mobility Sector: The future of autonomous driving Sarah Gasser An Empirical Analysis of Flight Ticket Purchasing Behavior – Determining Generation Y’s Level of Involvement for Different Network Strategies Emilie Gremion Autonomous Mobility - An Application of the Technology Acceptance Model Sam Jenkins The Impact of Blockchain on the Aviation System Janik Jugl Dynamische-Führungsfähigkeiten und deren wissenschaftlicher Nachweis in einem Case Study-Kontext David Nussbaum

Our Work 14 Subject (Master) Student Rethinking Airline Business Models Julian Rossy Managerial cognitive capabilities and their relation to organizational dynamic capabilities – a practical assessment in the Swiss aviation industry Kristin Semling Sharing Economy in the Mobility System: Customer Needs and Requirements in Shared Mobility Services Meret Siegenthaler Development of adoption scenarios for private and shared autonomous vehicles: A System Dynamics Approach Daniel Spohn Business Model Frameworks for the Airline Industry Marc von Niederhäusern Digital Dynamic Capabilities in the Airline Industry A Case Study on Emirates Michael Weibel The Influence of Marketing Instruments on Consumer Behavior in the Purchase of Leisure Flight Tickets – An Empirical Analysis Maximilian Klein

Subject (CAS-GAvM) Emergency Response - Planing in Aviation Roland Bücheler (RBcomm) Optimierung Take off Performance am Airport Bern Sandro Hofer (Airport Bern)

Aviation Management Asia Compact Class 2018

15 Our Work Presentations and Publications

Presentations Publications CFAC – Working Paper Series

The CFAC made the following public presentations: Various conference papers and articles • Autonomous Mobility - An Application of the which were published: Technology Acceptance Model Andreas Wittmer, Sabrina Neubaur Jenkins, S., Linden, E., Wittmer, A. Booking recommendations of search engines – • Zukunft Mobilität - Gigatrend Digitalisierung Danger for the airline industry? Erik Linden & Andreas Wittmer • Managerial cognitive capabilities and their relation (22nd ATRS Conference, Seoul, July 2018) to the firm’s strategy • Das System Elektromobilität - Semling, K.., Linden, E., Wittmer, A. Andreas Wittmer, Julian Rossi Eine qualitativ-systemische Analyse der Einfluss- Special Interest Group Strategy faktoren auf die Elektromobilität in der Schweiz • Board internationality and corporate performance – (22nd ATRS Conference, Seoul, July 2018) In: Schweizer Jahrbuch für Verkehr 2018. theory and evidence from the international passenger Philip Gunziger, Erik Linden, Andreas Wittmer airline sector Erik Linden, Tamara Bruschek, Andreas Wittmer Kinzel, M., Linden, E., Wittmer, A. Usability of airline websites in the ticket purchasing • Time-Dfferentiated Airport Noise Surcharges: process: an eye-tracking study of air traffic passengers from Theory to Practice (22nd ATRS Conference, Seoul, July 2018) In: The Economics of Air Transport in Europe Andreas Wittmer, Claudio Noto Erik Linden Overall chair of the special interest group (IG) "Strategic Management" at the ATRS 2018 in Seoul CFAC – The Aviation Series (22nd ATRS Conference, Seoul, July 2018) The Aviation Series of the Center for Aviation Competence are edited by Prof. Dr. Roland Müller and Dr. Andreas Wittmer:

• Auswirkungen der Überregulierung in der Luftfahrt unter besonderer Berücksichtigung der Sicherheit In: CFAC-TAS Volume 13, J. Flessati & E. Linden

Our Work 16 Projects

These are a few of various projetcs the CFAC and its partners finished in 2018:

Subject: Lugano Airport Impact Study Subject: Noise charges at Zurich Airport Customer: Lugano Airport Customer: BAZL Business partners: Lugano Airport SA, Municipality of Lugano, Business partners: CFAC Canton of Description: The study addresses the local and regional relevance of Description: The report described the overall system of a hub and the Lugano Airport with a particular focus on catalytic definition of hub-relevant flights. In consideration of a effects. The impact study refers to the airport’s potential sustainably functioning lifting operation, the proximal in creating different capabilities for its stakeholders in noise fee level was discussed and evaluated in order to the canton of Ticino and neighbouring areas. achieve a steering effect. The fee regulations of Airport Zurich AG were assessed within this framework.

Subject: COST Action TU1408 Subject: Future of Swiss Aviation System Customer: COST Action Customer: ARCS – Aviation Research Center Switzerland Business partner: CFAC, ZHAW, ETH Zurich, ETH Lausanne Business partner: SWISS, Zürich / Geneva / Basel Airport, BAZL Description: This project describes research to identify major Description: The study defines potential scenarios and projections for economic impacts of Swiss regional airports and its the needs of society and economy in Switzerland in the relevance for regional development. The research also year 2040. Through a representative survey & Delphi seek to identify the governance structure that is the study, the research can determine which projections will most efficient and productive for regional airports in be accepted by Swiss society in the long term or Switzerland. assessed as critical for prosperity of the country. The aim is to develop a basis for the national dialogue on the future of the Swiss aviation system and the underlying infrastructure requirements.

Subject: Aviation Research Center Switzerland Subject: Expert Report Nearmisses Customer: none Customer: Staatsanwaltschaft Winterthur Business partner: CFAC Business partner: CFAC Description: A collaboration among CFAC-HSG, EPFL-MIR, Description: By means of a follow-up report, flight paths and critical ZAV-ZHAW and University of Zurich. factors of a near miss at Zurich Airport were assessed. The aim of the ARCS is research and development of new technologies and processes in the field of aviation in cooperation with universities in Switzerland.

17 Our Work Public Relations Public Relations

Media

The CFAC was regularly present in the media, and was srf.ch, September 1, 2018 Klotener Anzeiger/Stadt-Anzeiger, November 15, 2018 able to transfer many insights from research into • Das Grounding von Skywork: symptomatisch für • Neue Fluglärmgebühren erfüllen Zweck impacts to the society: die Branche (Andreas Wittmer) (Andreas Wittmer) Bodensee Aerospace Meeting, March 22, 2018 RSI, Radiotelevisione Svizzera, September 4, 2018 Corriere del Ticino, December 12, 2018 • Interview mit Fokus Aviation (Andreas Wittmer) • Qual è il futuro dell'aeroporto di Lugano? • Berna Voli, la tassa sul CO2 non decolla Suedostschweiz Online, April 28, 2018 (Andreas Wittmer) (Andreas Wittmer) • Acht Helikopterfirmen sind am Flugplatz La Regione Ticino, September 5, 2018 20Minuten, December 13, 2018 Glarus Nord angesiedelt • Aeroporto, si studia l'impatto economico • Die Swiss schraubt noch mehr an ihren Ticketpreisen (Andreas Wittmer) (Andreas Wittmer) (Andreas Wittmer) Le Temps/Handelszeitung, May 11, 2018 Corriere del Ticino, September 5, 2018 20Minuten, December 14, 2018 • Air France weckt Ängste für Grounding • Una buona parola di Doris Leuthard per convincere • Das müssen Airlines gegen Verspätungen tun (Andreas Wittmer) Swiss? (Andreas Wittmer) (Andreas Wittmer) 20Minuten, May 25, 2018 Solothurner Zeitung/Basellandschaftliche Zeitung/ Various of Newspapers, December 15, 2018 • Die Vorwürfe gegen Edelweiss im Check Aargauer Zeitung, September 11, 2018 • Flughafen sprengt Schallmauer (Andreas Wittmer) (Andreas Wittmer) • Wolkige Angriffspläne (Andreas Wittmer) St.Galler Tagblatt/Solothurner Zeitung 20Minuten, July 19, 2018 Blick, September 11, 2018 December 27, 2018 • Die Lufthansa ist jetzt besser als die Swiss • Aviatik-Veteranen wollen Swiss angreifen • Das Geschäft mit dem Umsteigen (Andreas Wittmer) (Andreas Wittmer) (Andreas Wittmer) Journal du Jura/La Liberté, August 11, 2018 blick.ch/aargauerzeitung.ch/Radio SRF/ Conferences and Conventions • Les vols à bas coût prospèrent (Andreas Wittmer) September 1, 2018 The CFAC attended the following conferences and srf.ch, August 30, 2018 • Billigairline Swiss Skies ab Basel (Andreas Wittmer) conventions in 2018: • Es dürfte weitere Groundings geben SonntagsBlick/Online-Nachrichten.eu, October 7, 2018 • Air Transport Research Society (ATRS) in Seoul, (Andreas Wittmer) • Brutaler Preiskampf über dem Atlantik Korea (Andreas Wittmer, Erik Linden) SRF1, Schweiz Aktuell, August 31, 2018 (Andreas Wittmer) • Ab Oktober hätte die konkursite Skywork die Strecke Pladoyer, Oktober 22, 2018 Bodensee Aerospace Meeting BAM Lugano-Agno - Genf-Cointrin bedienen sollen • Wissenschaftliche Perlen ans Licht geholt The Swiss Aerospace Cluster organized the 7th Boden- (Andreas Wittmer) (Andreas Wittmer, Roland Müller) see Aerospace Meeting in Zurich at the Priora Business Der Bund Online, August 31, 2018 srf.ch/SRF 1 10vor 10, Oktober 22, 2018 Center on 22nd March. Around 200 participants were • Für Bern-Belp ist keine Nische in Sicht • Verdrängungskampf am Himmel (Andreas Wittmer) joining this event, a perfect plattform for networking (Andreas Wittmer) and exchange of knowledge and innovation.

19 Public Relations Supporters

In 2018, the CFAC counted 27 institutional and 7 private benefactors. Supporters

Our Supporters

As an independent institution of the University of St.Gallen, the CFAC-HSG focuses its academic research on relevant aviation topics. Thanks to the generosity of our supporters, we were able to do research and contribute important insights to the academic debate and also transfer our knowledge directly to the industry.

Institutional supporters: Aerolite AG * AeCS Aero Club der Schweiz * Aeropers-Swissalpa * AFAC-Agency for Aviation Communication AG * AIC Consulting AG * Amt für Wirtschaft und Arbeit, Standortförderung Kanton SG * Amt für Verkehr, Volkswirtschaftsdirektion Kanton ZH * AviSwiss GmbH * AXA Corporate Solutions Assurance * Edelweiss Air AG * Airport AG * Helvetic Airways AG * IBC Insurance Broking and Consulting Zurich AG * Jet Aviation Business Jets AG * Kessler & CO AG * Lindberg International * Motorflug-Verband der Schweiz * ME Advocat AG * Raiffeisenbank Engelburg * Rega * RUAG Aviation * Skyguide * Swiss Aerospace Cluster * Swiss Helicopter Association * Swiss Pilot School Association * Swissport International Ltd. * Universal Investements (Georgien)

Private supporters: Bettermann Thomas * Gasser Marc B. * Hari Benjamin * Horisberger Helga * Laubscher Reto * Puls René * Felix Turzer

THANK YOU!

21 Supporters Supporters

Benefits for Supporters • Advisory opinion with special conditions (Opinion • Network of aviation specialists (relaxed exchange of papers in the field of regulation or management in know-how and meetings with direct contact with us) Not only are supporters of the Center for Aviation aviation for supporters with reduced hourly rates) Competence contributing to the academic research of • Fast and free legal advice about aviation issues (advise Aviation significantly, but can profit from several • Participation at Events with Aviation lectures and by our Professors of the CFAC for free, if an advise can benefits at the same time, as listed below. aviation forums with special conditions (free partici- be given by phone without research effort) pation at gatherings, participation at forums with • CFAC News (Monitoring of Aviation Law, Literature • Fast and free advice about aviation topics in the fields exchange of experience and Apéro with 10 % discount) and Judicative in Air Law, Literature in Aviation of Aviation Management, Aviation Political Issues, Management, Politics, Economics and Society in • Participation at our Aviation Education programs with Aviation Economy, Air Law, Aviation Environment Aviation) with two editions per year. a price reduction of about CHF 300 (Aviation Manage- and Society, Aviation Logistics, Aviation Operation if ment Module, Accountable Manager Module, Auditor an advise can be given by phone without research • Academic works in the field of aviation can be written Module, Safety Manager Module, Certificate Program effort. to requested topics by our supporters (Master theses in Aviation, etc.) or Dissertations which are advised at University of St.Gallen or Bern) • Access to our Aviation publications and information St.Gallen, March 2019 with login on our CFAC Supporters webpage. • Project works and applied research projects to Prof. Dr. Roland Müller Dr. Andreas Wittmer requested topics in the field of aviation of supporters • Books published by the CFAC and of the CFAC President Managing Director (Bachelor and Master level at the University Aviation Series can be bought with 30 % discount. of St.Gallen and at the ZHAW)

Supporters 22 Preview 2019/2020

CFAC Forum 2019 New Education Webpage The Forum Risk, Safety and Liability in Aviation will take place The Global Aviation Management Program will also be on on 13th November 2019 at the Radisson Blu Hotel, Zurich Airport. www.imp-acts.ch with detailed information about the modules.

CAS-GAvM 2019 CFAC Train the Trainer Module The Global Aviation Management Certificate Program 2019 This module aims at training the trainers, who train employees started in January with the Accountable Aviation Management and post holders in aviation companies as external or internal Module. trainers. Hence, all educators in aviation companies are welcome in our train-the-trainer module to learn more about new metho- International Aviation Management Module: dologies, procedures and lessons learned. 18-21 June in Singapore Safety&Security Management Module: Please contact [email protected] for any interest. 4-6 September in St.Gallen Auditing in Aviation Module: Aviation & Space Symposium 2020 - Save the Date 20-22 November in St.Gallen With the celebration of the 15th year of CFAC at University of St.Gallen and the 20th year of Swiss Aerospace Cluster, we are Dates for 2020: planing the St.Gallen Aviation & Space Symposium on 4th June Module 1: 13-18 January 2020 2020. Module 2: 16-19 June 2020 Module 3: 9-12 September 2020 Further internal and external Education in 2019 Module 4: 18-20 November 2020 The CFAC intends to attend the Air Tranpsort Research Conference in Amsterdam, the European Aviation Conference Interested people can apply on www.cfac.ch or and various G.A.R.S. workshops of the German Aviation contact the CFAC administration office [email protected]. Reserach Society. CFAC CFAC C ENTER F OR AVIATION C OMPETEN CE CENTER F OR AVIATION C OMPETENCE

AKKREDITIERUNGEN

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