STAFF WINS DREAM HOME - PAGE 3 Withrawal Management FORE a Good Cause: Programs in Golf Fore Health Sarnia-Lambton Page 6 Page 6

A Publication of Bluewater Health Foundation Volume 14 Issue 1 March, 2014

How Do You THANK People For Saving Your Life?

Wendy White holds the sign that got her invited to the set of Breakfast Television. Wendy White has seen more areas him in Ambulatory Care the next “We’ve been so fortunate to have As luck would have it, the Cab- Tell It Like It Is of Bluewater Health’s Sarnia hos- morning. There, he told me I had the excellent care providers that bage Patch 30th Anniversary Bluewater Health continually looks pital as a patient than most people , and that during my sched- we’ve had,” says Wendy. “When dolls were being released at that for opportunities to improve the ever will – and she’s grateful to each uled thyroid , they would I needed something, they were time and BT had received a few standards of service and care offered at our . “We really and every person who crossed her also do a biopsy.” The swelling there – even when I didn’t know to give away. Inspired by Wendy’s do want every patient to feel safe path. That’s why she stopped by the persisted, however, and Wendy what I needed. They were kind and story and in response to her mes- in our care, and that they have Breakfast Television (BT) set in To- went to the caring, and present without being sage of thanks, they offered them been treated with dignity,” says ronto to show her sign thanking all at the Sarnia hospital. “They gave intrusive. I never had to wait to see to Wendy to take to Pediatrics at Patient Advocate Denise Dodman. the people who provided care to her me such good care in the ED, and “Please share your experience Dr. Yoshida – he always seemed to Bluewater Health – that’s how the along the way. when I was then admitted to the with us – whether we missed be at the hospital!” Coincidentally, visit to MIC fits in. The BT hosts Wendy’s care journey took her ICU.” Surgery resulted in a four- the mark or got it right.” Please Wendy’s sister was undergoing also encouraged people to donate share your feedback in any of the through Diagnostic Imaging, Am- day stay in hospital before being treatment at the Cancer Clinic for following ways: bulatory Care, Emergency Depart- given a diagnosis of non-Hodg- to Bluewater Health. breast cancer during the same pe- • Patients can register ment (ED), Intensive Care Unit kins Lymphoma. “I wish I could do more to thank riod, and indeed, Dr. Yoshida had questions, comments, (ICU), Cardiac Care, Telemetry “I was diagnosed November 29, everyone involved in my care – suggestions and concerns treated Wendy’s mom for breast Medicine (Med-T), , and immediately referred to Dr. my cancer was caught early, and with a nurse, unit manager or cancer just a few years earlier. Inpatient Surgery and the Operat- Yoshida. I began chemotherapy I went from diagnosis to treatment care provider. During her illness and recovery, • Outpatients are encouraged ing Room, and the Cancer Clinic, December 13! I had chemotherapy so quickly,” says Wendy. “I never Wendy watched BT, and she knew to speak to the manager or with consultations along the way treatments every three weeks, and thought about going anywhere they sometimes featured signs be- supervisor of the area. from family physician Dr. Chris experienced every side effect you else. I was so lucky to be able to • Contact the Patient Advocate ing held up outside the set win- Greensmith, Ear Nose and Throat can imagine,” says Wendy. “My get care right here in this commu- through the Contact Us form dows. “My friends and I went to Surgeon Dr. Brian Hynes and On- hair fell out Christmas Day, and nity, where I have my family and at www.bluewaterhealth.ca or Toronto, and I really just wanted to cologists Drs. Ken Yoshida and in January I had to be hospitalized directly at (519) 464-4400, support system. And we have a Ext. 4436. Monique Dostaler. She even got for pneumonia. Three times those hold up my sign to thank everyone really great group of individuals in • If you receive a patient to the Maternal/Infant/Child (MIC) side effects almost got me, but who helped me be a survivor, and the Sarnia hospital.” satisfaction survey from Unit – not as a patient – but more each time, these good people at possibly have it seen on the show,” Wendy’s journey isn’t over yet. NRCC, a company that on that later. the hospital helped me. They took she says. “I spoke to the camera- specializes in hospital Now in follow-up treatments ev- In November 2012, leading up to great care of me, my husband, and man on Thursday, and I guess surveys, please complete ery three months for another year, her scheduled surgery for a thyroid my six sisters – one of whom usu- someone there liked my sign and and return it. All answers are confidential. condition, she experienced swell- ally came along.” Throughout the story, because I ended up getting she sees people in the Cancer • If you receive a telephone ing that concerned Dr. Hynes. “He ordeal, Wendy says her colleagues invited to Friday’s show. Never in Clinic at various stages in their call about your patient own cancer journey. She knows sent me to Bluewater Health for a at the Sarnia-Lambton Children’s my wildest dreams did I think they experience from a healthcare scan, and called me that evening,” Aid Society were extremely sup- would put a microphone on me that whatever their outcomes, professional, please provide says Wendy. “He asked me to meet portive as well. and interview me on air!” “They’re in good hands.” feedback.

Employee Life-changing Engagement… Text Message Because Strengthens Everyone Friendship Counts Page 7 Page 8 Volume 14 Issue 1 PAGE 2 Spring, 2014 Upcoming Events SEVEN THINGS Health Watch TO KNOW ABOUT April: Daffodil Month to Fight Cancer April 1: Oncology Nursing Day CREATING A WILL April 6 - 12: National Volunteer Week April 7: World Health Day April 20 – 26: National Medical Laboratory Week April 20 - 27: National Organ and Tissue Awareness Week May 1: Doctors Day May 5: International Day of the Midwife May 5: STOP! Clean Your Hands Day May 6: World Asthma Day May 12 - 18: Mental Health Week and National Nursing Week May 12: Canada Health Day and International Nursing Day May 31: World No Tobacco Day June: Stroke Month and Seniors’ Month June 5: Clean Air Day June 9 - 13: Healthcare Housekeepers Appreciation Week June 15: Elder Abuse Awareness Day Bluewater Health Board of Directors Meetings March 26, 6:00 pm April 23, 6:00 pm May 28, 6:00 pm June 25, Annual General Meeting, time TBD

For meeting details and other hospital events please visit the Events Some people are uncomfortable 2. You should appoint two change, through marriage, calendar on Bluewater Health’s website at www.bluewaterhealth.ca. thinking about the impact their Powers of Attorney – One divorce, births, deaths or death will have on the estate Foundation Events looks after your finances and changes to your economic they have worked so hard to the other looks after your May 2 PAIRS Trivia Challenge status, make sure you update build. However, dying intestate – healthcare needs. These peo- May 4 Memorial Wall Dedication Service (see ad page 8) or review your Will. without a Will – can mean your ple do pretty much the same Golf Fore Health (see and story page 6) 7. Don’t forget about your June 12 www.golfforehealth.ca hard-earned assets will not be thing as your Executor, but favourite charity – A one- For further information, please contact Johanne at (519) 464-4405 or distributed as you would wish. A only before your death, if you time gift or ongoing endow- [email protected] Will is the best way to ensure your are incapacitated. ments are just two options to wishes to benefit family members, 3. The government will split ensure your causes continue other loved ones, and charitable your assets if you don’t to have your support. Important organizations are carried out. have a Will – In most cases, Without a legal Will, your loved It is often said that only the rich Information About the surviving spouse inherits ones will have to try to figure out and famous leave money to chari- the first $200,000 of an estate what you would have wanted – ties when they die. That is simply Your Care and the rest would be split and the provincial government not true. Many charities would the following sponsors: between living parents and can decide how to split up your not be existence if it were not for children. ActivEars Hearing Centre assets. A common-law spouse generous gifts left in Wills. 4. Keep the original Will in will receive $200,000.00 and the Thankfully 74% of Canadians Archway Sport and Health Services a safe place and a copy remainder of the estate is split support charities and 35% of Canadian Red Cross at home – There have been equally with your legal spouse and people say they’d happily leave a cases in which the original Clubb Chiropractic Wellness children when they reach the age gift in their Will once family and wasn’t presented and the Centre of majority where you live. friends had been provided for – Here are some items to keep in judge revoked the wishes of Co-operators but only 7% actually do. mind when planning your Will: the deceased, so make sure You do not have to be rich and D.J. Robb Funeral & Cremation 1. Your Will needs an people know where the origi- Centre Ltd nal is kept. famous to make a contribution If you’re coming to the hospital Executor – The Executor can 5. Name a guardian in your that can make a difference. We can for a planned appointment Elliott Gardiner be a trusted friend or relative, Will – If you have children all do something amazing for the or unexpectedly arriving for Fairwinds Lodge who is responsible for paying world just by remembering our fa- emergency care, you may have taxes and debts, and dividing under 18, you should name a Fiddick’s Nursing Home vourite charity when writing a Will. questions about what to expect. property and closing your guardian. You don’t want the Preparing for your arrival, we Fleck Law accounts. A financial adviser courts to decide who raises In fact, just a 4% change in behav- can’t be involved because your children. iour would generate an additional have provided information in Jeff Burchill Financial Services Ltd. our Patient and Family Guide of conflict of interest, but a 6. Update your Will regularly $1 billion for charitable causes in to help put you more at ease Lambton Elderly Outreach lawyer may be appointed. – As your life and family Canada every year. during your hospital experience. Lyndon Security The Guide provides such helpful Manley’s Basics information as patient rights and Helping You Understand responsibilities, infection control McKenzie Blundy Funeral Home Patient Bills tips and procedures, safety Molly Maid measures, mealtimes, hospital There may be costs associated age, is billed for such items. website at www.bluewaterhealth.ca and local amenities, and contact Northgate Pharmacy with the care you receive at Blue- Making our billing process and and click on Patient & Visitor information. Office of Pat Davidson MP water Health that are not covered policies as clear as possible is Information. Please pick up your Patient and Pathways Health Centre for by OHIP or private health insur- important to us, so you know what If you have more questions or Family Guide at any high-traffic Children prefer to talk to us over the phone location throughout the hospitals ance plans. This could include to expect when you come to Blue- if you receive a patient bill, please in Petrolia and Sarnia, or view it on S&R Retirement supplies, devices, medications water Health for care. We want to call 519-464-4457. You may also our website, www.bluewaterhealth. Saint Elizabeth Health Care and treatments. There are also help you understand what you ca/en/patientfamilyguide visit us in person at the Patient fees for ambulance transportation could be billed for and how much Bluewater Health partnered with VON Canada Accounts Office, located at Blue- whether for emergency or non-ur- it will cost. Willow Publishing to print the We thank these sponsors for sup- water Health in Sarnia on Level Guide at no cost to the hospital porting this hospital publication gent use. There are no exceptions For a list of fees that you may be 1, London Building, behind Tim through the generous support of through their advertising support. – everyone, regardless of cover- charged, please see our hospital Hortons. Volume 14 Issue 1 PAGE 3 Spring, 2014 Volunteer Profile HOSPITAL STAFF WIN – The PAIRS Trivia Challenge Committee DREAM HOME

Pictured, l-r, are: (Front) Sue D’Angela; Mary Theriault; Lynn Fischer; Joan McKinley; Donna Stewart; Donna Gander; Sharon Berry-Ross; (Middle Row) Lesley Coene, St. Joseph’s Hospice; Cathy St. Amand; Tom St. Amand; Bob McKinley; Geoff Gander; Frank Brennan; Geoff Hammond, Holiday Inn; (Back) Cynthia Blair; John Armstrong; John Payne; Fred Matthewson; Greg Stewart; Matt Aitken; Paul Doyle. Missing are: Judy Bellamy; Janet Doyle; Geoff Eisenbraun, Holiday Inn; George Freeman; Juanita Kuiack; Karoline Lobsinger; Steve Marcy; Mike Mroczek; Jane Pickard; Rob Ross; Johanne Tomkins, Bluewater Health Foundation; Dan Varsava; and Maria Varsava. What has 70 legs, has met several credits as being the heart of the Pictured, l-r, are: Stephanie Fraser, Kaitlyn Fraser, Candace Fach, Amy Jewell, Sue Grant (behind), Lana Maitland, Christine Biggers and Dorothy Dillon. times in 15 years and annually competition is the Trivia Challenge The Atrium at Bluewater Health schedules,” says Biggers. “In the Brush Strokes Interiors, builders inspires over 430 participants Committee. “An event of this in Sarnia was abuzz with end we were able to get all but such as this year’s KeyHomes, to test their knowledge of trivia? size requires a significant team excitement on February 28, as one of us in a room, and we had all our local suppliers, our If you answered, The P.A.I.R.S. effort. To witness the volunteer Dr. Leslie Potts, Radiologist drew a conference call with the other. Trivia Challenge Committee, you dedicated committee of volunteers hours put in − the dedication and the winning ticket for this year’s Although it was a tough choice, are correct. and everyone who continues to willingness to carry out countless Bluewater Health Foundation we decided on the cash prize.” Many of the volunteers have purchase tickets,” says Kathy Dream Home Lottery. “After our decision, one of our been together for 15 years, raising behind-the-scenes tasks months Alexander, Executive Director, Amy Jewell’s name was on the group commented that our staff $250,000 to enhance patient in advance, is difficult to describe. Bluewater Health Foundation. ticket that was drawn, but she had faced so much heartache comfort at Palliative Care of Our core committee of 15 swells will split the prize with seven of separately and together that this Funds from the Dream Home Bluewater Health and St. Joseph’s to nearly 35 people as we prepare her colleagues from the Medicine was like a breath of fresh air,” Lottery supported the purchase Hospice Sarnia Lambton. In 1997, for the competition. Everyone has Unit at Bluewater Health, after she added. of the hospital’s MRI. The new Tom St. Amand, a secondary a role: from seeking sponsors and they had each agreed to buy According to Johanne Tomkins, MRI was installed in mid-May school teacher and Trivia acquiring prizes, to contacting the a $100 ticket and “pool” their Foundation & Special Events 2012 and the Foundation has Challenge Organizer, composed 54 team captains; from devising chances. The other winners Coordinator at Bluewater Health almost reached its $2.8 million some questions and gathered a questions and researching are Christine Biggers, Dorothy Foundation, this year’s draw was few friends to begin their first trivia campaign goal. answers to preparing the power Dillon, Candace Fach, Kaitlyn 95% sold out, with 100 more fundraiser in the St. Christopher Next year’s Dream Home Lottery Fraser, Stephanie Fraser, Sue tickets available this year than High School drama room. As Tom point slides for the four projection is already in the planning stages. Grant, and Lana Maitland. last. The home, which is located states, “Things changed when screens. Then, on the actual “We’re working on something “It’s such a great group of girls, at 482 Autumn Breeze Dr. in the the P.A.I.R.S. (Partners Active in day of the challenge, various really big for the 20th year of this and we were all so excited when Rapids Parkway subdivision, is Resource Sharing) Committee got volunteers set up the room, run critical fundraiser,” says Alexander. we found out our group had won, valued at $400,000 and will be involved two years later. The event the computers, mark and tabulate but we had a hard time all getting listed for sale. “We’re excited and proud to became much bigger than we ever the results, take pictures, become together on the weekend to make “Over the years, the Dream Home continue working together with anticipated when the Holiday Inn markers and runners, and emcee the decision on what prize to take, Lottery has raised almost $6 all of our partners to strengthen was willing to host the event and the event.” Complementing the due to people’s work and travel million, through the support of healthcare in our community.” they’ve been wonderful to work volunteer committee are Johanne with. And when we approached them, many of the other P.A.I.R.S. Tomkins from Bluewater Health members supported our group’s Foundation and Lesley Coene of idea to host a challenge that would St. Joseph’s Hospice who are, encourage friendly competition Tom says, “the professional brains and ultimately raise money for a of the outfit.” community cause.” This year’s event will be held Indeed, over 15 years the P.A.I.R.S. on May 2 at the Holiday Inn, and Trivia Challenge has benefited and proceeds will again fund the Music grown, thanks to the dedication Therapy Program at Bluewater of volunteers and the generosity Health. The highly valued of corporate sponsors. Tom emphasizes, “Sarnia-Lambton program is provided to patients is a big-hearted community, on the Palliative and Continuing including our major sponsors – Care floor, and recognizes that Living with Stroke Bluewater Power and SNC Lavalin each patient has unique musical Living with Stroke will be hosted by New Beginnings, ABI and the Stroke – and supportive partners such tastes, and that music can be a Recovery Association, in partnership with the Sarnia-Lambton District as Enbridge, Suncor, Esso, Shell tool and a vehicle for patient self- Stroke Centre at Bluewater Health. and LanXESS. And then there is expression, through the music You are invited to participate in the eight-week session commencing the support of several division itself and through conversation it Wednesday, April 23, 2014. sponsors and business owners, stimulates. Ultimately the goal is and the generosity of Holiday Inn For more information, please call the District Stroke Centre at GM Geoff Eisenbraun and Geoff to provide comfort. 519-464-4400, Ext. 8562. Hammond who annually ‘donate’ *Did you know that 95 cents of the venue for the competition.” every dollar raised at the P.A.I.R.S. However, the group that Tom Trivia Challenge goes to charity? Volume 14 Issue 1 PAGE 4 Spring, 2014 WE COULDN’T DO IT WITHOUT YOU FAMILIES PROMOTE TransAlta Boosts SPIRIT OF GIVING MRI Campaign

Pictured, l-r, are: Kathy Alexander, Executive Director, Bluewater Health Foundation; Jacquie Jackson, Production Analyst; and Chris de Jourdan, Sr. Reliability Specialist, TransAlta. Bluewater Health Foundation’s MRI Campaign got a boost through Trans- Alta’s corporate donation in the amount of $2,500.

Pictured, l-r, are: (Back) Jenn Mackey, Clinical Manager of Ambulatory Services, Bluewater Health; Phil Taylor, Oncology Patient Navigator, Bluewater Health; Abby, Zach and Noah Veenendaal. (Middle) Julia McMichael; Madi Wright, Jillian Hendra, Sophia McMichael, Grace Hendra, Joaquim Soares. (Front) Mateo Soares and Nate Hendra. Missing are Emily, Olivia and Abby Jazz Festival Thibodeau and Megan and Andrew Adams. Several families promoted the spirit of giving during the holiday season, through an effort to ease the journey Proceeds Are Music for those with cancer. They put together “Chemo Care Kits,” filled with items that are useful to patients, help To Our Ears them pass the time during treatments, and improve their treatment experience. Items included lip balm, hand sanitizer, fuzzy socks, journals, pens, music gift cards, water bottles, mints, puzzle books, scarves/bandanas, small snacks, hand cream, gum, neck pillows, and fleece blankets. Kits for children included stuffed animals, colouring books, pencil crayons or crayons, books and hats. Ontario Power Generation Supports MRI Campaign

Pictured, l-r, are: Kathy Alexander, Executive Director, Bluewater Health Founda- tion; George Delgrosso (Dr. D); and Jane Anema, Executive Director, Sarnia Com- munity Foundation. Organizers of the CAN-AM Jazz Jam held in 2013 at Sawmill Creek Golf Resort & Spa in Camlachie decided to split the festival proceeds between Bluewater Health Foundation and the Sarnia Community Foundation. This resulted in a cheque for $1,397 to support Bluewater Health Founda- tion’s MRI Campaign. Save the date for this year’s festival – it will be held August 24 at Sawmill Creek. The festival attracts local musicians, others from Port Huron, London, and still more from as far away as Turkey.

Pictured, l-r, are: Randy Dunn, Bluewater Health Foundation Board member; Kathy Alexander, Executive Director, Bluewater Health Foundation; Phil Stevens, Plant Manager, Lambton Generating Station; and Steve Repergel, Corporate Relations Of- Innivity Marketing ficer, Ontario Power Generation. Ontario Power Generation made a $10,000 corporate donation to support Bluewater Health Foundation’s Group Provide Toys MRI Campaign. for MIC Hanna Memorial Students Perform Random Act of Kindness

Pictured, l-r, are: Sheila Redden, Manager of Mental Health Services, Bluewater Health; students Jordyn Brooks, Amber Pictured, l-r, are: Ken Ferrell of Innivity Marketing Group, and his son Zach Ferrell, McLachlin, Dylan Cornish, Ashley Subinski, and Kailee Causley; and Lynn Stathis, Manager, Mental Health Inpatient Unit, displaying some of the toys they donated. Bluewater Health. Innivity Marketing Group asked people to bring a child’s toy to their client Students at Hanna Memorial School performed a random act of kindness for the holidays, by baking cookies for and staff appreciation event in December. These donations were given to patients in the Mental Health Unit at Bluewater Health. the Maternal/Infant/Child Unit at Bluewater Health. Volume 14 Issue 1 PAGE 5 Spring, 2014 WE COULDN’T DO IT WITHOUT YOU TD CANADA TRUST Sarnia Lions Club DONATES TO Christmas Cake Sales MRI CAMPAIGN Benefit Bluewater Health

Pictured, l-r, are: Ron Armstrong, Sarnia Lions Club Vice President; and Kathy Alexander, Executive Director, Bluewater Health Foundation. Pictured, l-r, are: Kathy Alexander, Executive Director, Bluewater Health Foundation; and Joel Houle, Susan Doughty, Linda The Sarnia Lions Club’s $1,000 donation to Bluewater Health Founda- Huget, Lynne Ferreira and Sherry Flegel from TD Canada Trust. tion’s MRI Campaign was raised through Christmas cake sales. This TD Canada Trust’s $20,000 corporate donation has boosted Bluewater Health Foundation’s MRI Campaign total. represents the fourth year the Club has sold the cakes, and this year’s CIBC Wood Gundy Staff and donation represents approximately 38 cases of Christmas cakes sold. Clients Contribute to MIC Knitters Donate Hats for Newborns

Pictured, l-r, are: Barb Barraclaough; mom Laurie Bosley holding baby Amelia; Jean Steinacker; Margarita Weaver, Supervisor, Lambton Public Health; Lorna Wyville; and Sally Jenkins, Manager, Maternal/Infant/Child Unit, Bluewater Health. Missing is Carol Davidson. A group of four women from the Redeemer Lutheran Church’s Living Way Bible Study Group took on the task of knitting 211 purple hats, for infants born at Bluewater Health during the month of November. The project con- Pictured, l-r, are: Anita Minielly, Gift Development Officer, Bluewater Health Foundation; Sally Jenkins, MIC Manager, Bluewa- tributed to the “Period of PURPLE Crying” program at Bluewater Health ter Health; and Gerry Hines, Bob Angove, Joanne Hines, Matt Hay, Warren Acton, and Wendy Hentz from CIBC. which is supported by the County of Lambton Child Health & Dental CIBC Wood Gundy collected $7,000 from staff and clients who wanted to make a donation to help children in Services Department. This education program seeks to inform parents the hospital at Christmas. The Maternal/Infant/Child (MIC) Unit used the generous donation to purchase a milk and caregivers about normal infant crying, and the dangers of shaking warmer machine, pediatric rocking chairs and sleeper chairs for the benefit of children and families. an infant. In addition to providing information about the stages of infant crying, the program also offers strategies to help care providers cope Rotary Club of Sarnia Makes with early infant crying, and prevent abusive head injuries from Shaken Pledge Payment to MIC Program Baby Syndrome. Industrial Education Coop Brightens MIC With Toys

Pictured, l-r, are: Dr. Mark Taylor, Rotarian and Chief of Professional Staff and Vice President, Medical Affairs, Bluewater Pictured, l-r, are: Debbie Crossman, Administration, Industrial Education Coop; Health; Kathy Alexander, Executive Director, Bluewater Health Foundation; Mary McLeay, Past President; and Geoff Moore, Kathy Alexander, Executive Director, Bluewater Health Foundation; and Kim McKee, President. Administration, Industrial Education Coop. Rotary Club of Sarnia President, Geoff Moore presented Bluewater Health Foundation with the seventh of 10 pay- The staff at the Industrial Education Cooperative collected toys and do- ments for the $1,000,000 pledge made by the Club to Bluewater Health. The pledge is directed to the Maternal/ nated them to the Maternal/Infant/Child (MIC) Unit at the Sarnia hospital Infant/Child (MIC) Program at the hospital in Sarnia. and the Inn of the Good Shepherd, in time for Christmas. Volume 14 Issue 1 PAGE 6 Spring, 2014

FORE A Good Cause – WITHDRAWAL Bluewater Health Foundation MANAGEMENT and Golf Fore Health PROGRAMS IN SARNIA- LAMBTON Local Withdrawal Management among the professionals who Programs are on track to open share the clientele who will be us- shortly says Project Manager, ing the withdrawal management Deb Hook. services,” she added. Seven new employees have been Bluewater Health will begin to of- recruited. These new Withdrawal fer services in the Day and Com- Management Workers bring di- munity Withdrawal Management verse skills and backgrounds in programs. Day Withdrawal Man- withdrawal management, youth agement will be offered in various services, addiction treatment, case community locations with walk-in management and mental health. psycho-educational groups for Each has recently attended train- information about treatment, cop- ing focused on Core Knowledge ing and self-protective behaviour and Skills for Withdrawal Man- strategies, understanding of harm agement offered by Addictions reduction and support to access Calling all golf enthusiasts – on To date, money raised through for helping us make this happen and Mental Health Ontario, the and navigate services. Commu- Thursday, June 12, Bluewater Golf Fore Health has facilitated as well as to those who support provincial umbrella organization nity withdrawal management will Health Foundation will be hosting the purchase of key equipment in for addictions and mental health offer care and support to people the important work of Bluewater its much-anticipated “Golf Fore a variety of hospital departments agencies in Ontario. in their own homes or safe envi- Health Foundation.” Health” tournament at the Sarnia including Surgery, Pediatrics, Di- “Core Knowledge and Skills ronments for those in moderate Golf & Curling Club. The event, agnostics and the Lab. According Spots fill up quickly and are on training provides the skills and to mild withdrawal and have dif- which is generously sponsored to Johanne Tomkins, this year’s a first-come first-serve basis, knowledge to become safe and ficulty accessing residential ser- by Gladwish MacLaren Wealth ‘meeting on the green’ will be even so get your team together and effective Withdrawal Management vice or have special needs, such Management Team, RBC Dominion more exciting with the attendance Workers to facilitate safe and ex- as youth or seniors. Prevention, register today! Deadline for Securities Inc. and George Murray of 2X World Long Drive Cham- emplary care,” says Ms. Hook. “As health promotion, counseling, team registration is April 1. For Shipley Bell, Barristers and pion, Jamie Sadlowski: “This a way of introducing withdrawal outreach, education and harm re- Solicitors, is a unique opportunity year promises to be a memorable additional information on Golf management and our team to our duction strategies will round out to help the Foundation raise funds event and participants will have Fore Health or Bluewater Health service partners in the community, the service options. for the purchase of leading edge the opportunity to have Jamie hit Foundation, please do not hesitate we opened up this training oppor- These programs will serve indi- equipment and technology and a drive for their team. Jamie will tunity to them and were thrilled to viduals struggling with substance to contact Johanne Tomkins at the provision of education for also be putting on ball striking see over 35 people from Bluewater use issues related to drug and/or (519) 464-4405 or at jtomkins@ patients, staff and physicians at demonstrations as well as hosting Health and local community agen- alcohol who wish to seek help, our local community hospital, the event’s awards dinner. We are bluewaterhealth.ca. cies and institutions taking part. support, education, information, Bluewater Health. extremely grateful to our sponsors This helps to spread the base of and strategies to reduce harm. Self knowledge and encourages net- referral, family referral and physi- working and communications cian referral is available. Starbright Foundation and Family Network Brighten Days for Mental Health Patients Life, health and renewal.

Exceptional Care - Exceptional People - Exceptional Relationships Be part of governing your community hospital.

Bluewater Health (BWH) is application form are available at Applications are due April seeking candidates to serve www.bluewaterhealth.ca (click 18, 2014 to: on its Board of Directors and on About Us/Our Board of Jacqueline McGregor, Standing Committees, effective Directors/Board Recruitment for the next Annual General Meet- the application), or by contacting Senior Executive Assistant ing (AGM) on June 25, 2014. Jacqueline McGregor. Bluewater Health This is an opportunity to vol- If you have a keen interest in Administration Office unteer your skills and experi- and commitment to strengthen- 89 Norman Street ence to help shape healthcare ing healthcare for your commu- Sarnia, Ontario N7T 6S3 in Sarnia-Lambton by provid- nity and bring the skills, experi- Phone: ing advice, input and leadership ence and enthusiasm necessary Pictured, l-r, are: Elise Buckeridge, Marni Middleton, Jennifer Lacey and Donna (519) 519-464-4459 Morreau. on a broad range of policy and to serve on our Board of Direc- Fax: governance issues. tors or a Board Standing Com- Rather than exchange gifts at Christmas, Donna Morreau and her friends Further details on our Board mittee, you are encouraged to (519) 519-464-4407 and family each donate $25 and Donna purchases goodies for large of Directors, as well as the submit a completed application E-mail: stockings for 20 to 25 patients in the Mental Health Unit at Bluewater hospital’s governance, operations form. [email protected] Health. Starbright Foundation added $200 for board games for the unit and performance and an this past holiday season. Volume 14 Issue 1 PAGE 7 Spring, 2014

LIFE-CHANGING TEXT Patient Experience Perspective Making MESSAGE STRENGTHENS a Difference FRIENDSHIP Bluewater Health’s Patient the Intensive Care Unit lounge. Experience Partners (PEPs) – a The group also “audits” the group the organization finds hospitals on their friendliness invaluable – has marked one factor and cleanliness. year as a part of the hospital At an upcoming retreat, the group community. “Unless you have the will be selecting its goals for the experience of being a patient or next year, aligning their efforts to support Bluewater Health’s family member you can’t imagine Strategic Plan priorities, according what the experience is like for to Co-Chairs Madeleine Kerr those we serve,” says Denise and Joyce Hodgson. Hodgson Dodman, Patient Advocate, says, “We look forward to this Bluewater Health. “Even staff opportunity to consider the ways members who have been (or have we can give voice to patients and had a family member be) a patient families so that (representative cannot remove their healthcare patient) ‘Emily’ will receive not hat completely. Our PEPs are only the very best medical care those who are far enough along but also emotional support when in their healing journey to be able anxious or in pain.” Kerr adds, to share their insights in a way “With Patient Experience Partners we can learn from, to continue walking alongside the nurses, Pictured, l-r, are: Joanne Rivard and Joanna Hayter shown wearing t-shirts depicting a scar where Joanne’s kidney used to doctors and all staff, our patients be, on the back, and on the front the spot it was transplanted to, in Joanna. to improve the experience for patients who follow.” and their families can be assured After suffering flu-like symptoms simple: the donor must be a blood Joanne’s remaining kidney also One of the projects PEPs have someone is providing the patient in September 2012, Joanna Hay- type match, and can’t be preg- did its job well, and after an ini- been involved with is storing and voice so that their healthcare ter went to the Emergency De- nant,” says Joanne. “I underwent tial three or four days of surgical handling food brought into the experience can be the best ever. partment at Bluewater Health in some tests to make sure I didn’t pain, her only effect was fatigue hospital by patients and families. We welcome new patients and Sarnia, where blood work showed have any underlying conditions, for another four or five weeks. family members into this exciting her kidneys were failing. Joanna and then we began 100 days of “I would do it again if I could,” “Everyone had the same objectives began dialysis treatments three prep for our November 6 surgery: she says. “I couldn’t have asked in terms of food handling, no new volunteer role.” times per week – initially in Lon- a lot of blood and urine samples, for a better support system, and I matter where it comes from: Eleven PEPS currently meet don, but then at the Sarnia hos- and for two weeks, they mixed our learned so much.” infection control, temperature monthly – with some getting to- pital. “The staff and volunteers blood to check for reactions.” “We went through the process control and ensuring both patients gether with other hospital com- in the Dialysis unit here were so Joanna recovered quickly, when together, which isn’t common and staff had somewhere to store mittees in between – and their good to me,” says Joanna. “It’s Joanne’s kidney starting to func- when the donor isn’t family,” adds their food,” adds Dodman. “What involvement continues to grow. a great bunch of people and you tion within minutes of transplan- Joanna. “We’ve known each other was inconsistent throughout “Within five years, I would like to see them so much, they become tation. She spent 12 days in hos- for 10 years, but this definitely almost like family.” pital, and by January her life was the hospitals was signage and think no Continuous Improvement brought us closer.” But the bond Then, in July 2013 her softball essentially back to normal, other procedures. As a result of this work at the hospitals will move between Joanna and Joanne goes teammate Joanne Rivard sent her than participating in a study moni- project, all patient areas for food forward without seeking PEP in- deeper than the kidney. In addi- a text. “She said she wanted to toring the effects of dialysis. “My now have standard signage and volvement, beginning in the early tion to their love of baseball, they give me a kidney,” says Joanna. uncle pointed out to me that those guidelines, making it easier when stages of the initiative,” forecasts share a birthday, the same middle “Kidney disease runs in my family of us with kidney disease are lucky patients move from unit to unit.” Dodman. “I expect they will be name, and their surgery occurred and I had seen several close family to have dialysis to keep us going Other areas of involvement for involved in hiring for certain po- members go through dialysis and while we wait for a transplant,” she on the date Joanna was supposed PEPs have included Strategic sitions, in orientation of new staff undergo transplants. But it never explains. “I didn’t feel the side-ef- to be born. Plan, Strengthening Our Capacity, and volunteers, and in seeking crossed my mind that someone fects of dialysis as much as oth- March is Kidney Health Month, would donate a kidney to me.” ers do, but it can be hard on the and April is BeADonor.ca Month. a booklet for long-term patients to patient and family feedback.” To Once the decision was made, the heart.” Tests for the study include For more information on organ and complete so staff can know them learn more about being a PEP, process went quickly. “The condi- an MRI and blood work at specific tissue donation, please go to www. better, selecting new menu items, please contact Denise Dodman, at tions to donate a kidney are pretty milestones for a year. beadonor.ca. and an inspirational message for 519 464-4436. Strengthening Our Capacity – Continuing Transformation As hospitals adapt to a new fund- standardizing clinical practice and outcomes). In spite of these funding chal- for the future it is not business as ing model and ongoing funding processes, managing bed utiliza- According to President and lenges, Ms. Denomay said that usual. Hospitals will continue to limitations, they seek to find new tion and patient flow in real time CEO, Sue Denomy, “Bluewater to deliver on the Strategic Plan, be expected to lead change as the ways to deliver exceptional care each day, and exploring new staff- Health will continually raise the Bluewater Health will strive to Ministry reallocates limited fund- … ways that support the provi- ing models including advanced bar by comparing and targeting provide the same high level and ing across sectors. For a strong, sion of safe, quality care, timely nursing practice and hospitalist our performance to that of higher quality of core acute care service healthy and financially sustainable access to appropriate hospital models. performing hospitals in Ontario. that the community expects and future we must: services, and smooth transitions In 2014/15 we are additionally With the new funding model based deserves. • Continue to create exemplary of care to community partners. focused on three large initiatives on performance - and cost per “In short, we want to provide the healthcare experiences for Bluewater Health, with support that support our Strategic Plan: weighted case being a key metric same types of acute care and the patients and families every time from its leaders, staff, Board and Medication Reconciliation (a of that performance - we need to same volumes of services – in • Continue to seek improve- Safer Healthcare Now initiative lower our direct patient care costs some cases even more volume – community, has balanced its bud- ments, efficiencies, and get for the past four years - this, and required practice to achieve to reach provincially-expected tar- but in more affordable ways,” Ms. quality in spite of increased inflationary national Accreditation); Collab- gets. This means we must pursue Denomy added. “That will mean • Perform at least as well as, or costs of 2% annually and zero orative Care (including explor- all operational efficiencies includ- reallocating and shifting resourc- better than peer hospitals funding increases. ing the scope, role and interde- ing lowering readmission rates, es and models of care.” • Attract appropriate local patients back to Bluewater Over the past year at Bluewa- pendencies of care providers); reducing practice variances and At internal meetings with staff, Health for care ter Health, our teams have been and Quality Based Procedures expanding upon partnerships with volunteers, physicians, the Board • Focus on core acute care working hard to optimize beds, (best practice processes and stan- health service providers in the and its advisory panels, Ms. De- programs and services, and, roles and resources. That includes dardized care to improve patient community.” nomy emphasizes: “To position us • Continue to be leaderful.” Volume 14 Issue 1 PAGE 8 Spring, 2014 EMPLOYEE Best Practice ENGAGEMENT… Every Time BECAUSE EVERYONE COUNTS

Pictured, l-r, are: Barb O’Neil, Chief Nursing Executive, Bluewater Health; Lori Jen- nings, Manager, Best Practice, Bluewater Health; Dianne Martin, Executive Direc- At Bluewater Health one of our five Canada (NRCC) survey tools which view of the past three survey tor, Registered Practical Nurses’ Association of Ontario (RPNAO), who shared her insights into collaboration among nursing teams and making diverse teams work strategic goals is ‘Inspired People’. assess work environment factors results for just a few of the through role clarity and collaboration; Melanie McEwen, RPN, Telemetry Medicine, Bluewater Health and RPNAO Clinical Leadership Fellowship Recipient; and Laurie This means that our actions are such as teamwork, relationship indicators we measure. We receive Robichaud, Clinical Educator, Bluewater Health. driven by our belief that our people with manager, health and safety a variety of reports from NRCC (eg Bluewater Health has completed Activity, Clothing and footwear, are our most valued resource. environment, training and by department, by role, or by part almost two years of its three- and Health management in avoid- “In our healthy and dynamic development opportunities and time/full time/casual status). The year candidacy period for the ing falls. This approach is now work environment, people will be overall job satisfaction. The tool ability to look at the data through Registered Nurses’ Association of also being used after a fall occurs, engaged, enabled and provided looks at how these environmental different lenses helps to determine Ontario’s Best Practice Spotlight to see what changes contributed. with opportunities to reach their factors influence levels of the improvements that will lead Organization (BPSO) initiative. In addition, every patient room has full potential,” says President and dedication and engagement. to meaningful change. Based Already, the organization has a yellow “Falls Precaution” sign at CEO, Sue Denomy. “We will ignite Our journey with the NRCC sur- on survey results, our Healthy implemented six of the seven the ready in case its occupant is passion and pride to distinguish vey tool began in 2009 and we Workplace Team and front line Best Practice Guidelines (BPGs) at risk of falls. Next up is a post- ourselves as an organization of are in our third wave of using the staff Ambassadors help to develop it committed to embrace, and fall “huddle” approach that will in- choice in which to work, practice, opinions of our staff to guide our clude patients and their families in and implement improvement anticipates going beyond the volunteer and learn.” continuous improvements. Each initial expectations. “We’re the discussion to prevent further plans. How do we know if we meet that year there are more voices re- seeing such momentum and staff falls. In the latest survey, a staff mem- goal? Every two years we invite flected in the anonymous survey are identifying areas for further Regular rounding is also ber commented, “We are continu- staff and Professional Staff to tell results - and in 2013 we achieved improvement, so we anticipate 12 contributing to falls prevention. ally improving! We may not get us what we need to improve upon our highest response rate yet with or even 14 BPGs by the time we Care providers check in on it right every time but that is our within the work environment. To 1032 or 67.1% of staff adding complete the process,” says Lori patients to complete the “4Ps” – measure how we are doing, we use their voices. goal and we keep looking for im- Jennings, Manager, Best Practice. manage Pain, check the Perimeter the National Research Corporation Below is a quick, comparative provements.” One notable improvement is for clutter or obstacles, Position What we measure 2009 2011 2013 the introduction of the “NOD” to prevent pressure ulcers, and Positive work environment 47.4 62.9 67.6 in which a Bluewater Health assist with Personal care ranging Involvement in decision making 43.6 60.5 63.0 staff member, Professional Staff from washroom visits to ensuring or volunteer states their Name, Effort to ensure quality care as goal 65.9 77.4 81.8 the call bell is in reach. “We’re Occupation and what they will Do, Employee Engagement 35.9 57.7 61.8 expecting this will reduce the use when interacting with a patient of call bells, because patients’ or family member. Audits will be needs will already have been conducted throughout the hospital addressed,” says Jennings. over the next year. “Our work is not done,” adds Another area of progress is falls Jennings. “We have another year prevention. During admission, to go in our candidacy period, each patient undergoes a falls but as a result of the great work risk assessment. If the patient is in all areas of the hospitals, we identified as a falls risk, the mul- tidisciplinary team implements a will succeed, and we will exceed multi-factorial fall prevention plan expectations.” You can learn more Memorial Wall Dedication Service to prevent falls and reduce harm. about Bluewater Health’s quest Staff use the “BEEEACH” falls to be a Best Practice Spotlight To honour those for whom we received memorial gifts in 2013. prevention model. It examines the Organization, by visiting www. role of Behaviour change, Equip- bluewaterhealth.ca/BPSO_About_ Wednesday, May 7, 2014 ment, Education, Environment, Us. Holiday Inn - Venetian Room 1498 Venetian Boulevard Point Edward

Times of Services: Last names beginning wth A-L at 11:00 am Last names beginning with M-Z at 2:00 pm

Invitations will be sent to next-of-kin we have on record, but everyone is welcome, including those who purchased memorial bulbs for the Light Up Our Hospital Campaign in December. All names on the Memorial Wall will be honoured at both services.

Refreshments to follow

Inquiries: Foundation Office - Lisa - 519-464-4429