RACE FOR HEALTH & INTERNATIONAL GRANFONDO - Page 2 Memorial Service Foundations Support Honours Loved ’ Equipment Ones Needs Page 3 Page 8

A Publication of Bluewater Health Foundation Volume 16 Issue 2 Summer, 2016

HELP is available at Bluewater Health

Volunteer Cory Soininen (left) helps Richard Graham stay abreast of the daily news. Being in a new place can be discon- A new program now available at The program was introduced on the interaction with patients makes the one-on-one discussion; exercise or certing. Add an injury or illness and Bluewater Health is helping older Medicine and Telemetry inpatient program unique and appealing to a mobility where a volunteer acts as make that new place a , and adults return to their homes or pre- units in Sarnia, where many elderly broad range of volunteers, thereby a “cheerleader;” helping with tray the experience can become a pivotal vious living situations after being patients fitting the criteria are admit- strengthening the hospital’s link to set-up at meals and encouraging life event – especially for some old- hospitalized, with the same or better fluid intake; and hearing and vision ted, with program expansion planned the community.” The program also er patients. During a hospital stay, ability to function. Based on research first for the Surgical unit and Emergen- adaptations. In addition to reducing has indirect benefits – because these older patients with visual or hear- from the Yale University School of cy Department. HELP has been shown the incidence of delirium by 34 per patients’ non-clinical needs are be- ing deficits, mobility or cognitive Medicine, the Hospital Elder Life to be effective in preventing delirium, cent in trials, this program has been ing met by volunteers and the ELS, challenges, or dehydration or poor Program (HELP) seeks to prevent as well as cognitive and functional de- shown to improve consistency and it means reduced interruptions for nutrition are more prone to develop delirium and complications in older cline. The HELP model also helps pa- quality of care and patient safety, and sudden confusion, fluctuations in and demands on unit staff, and the is expected to contribute to enhanc- patients through early intervention. tients avoid falls, pressure sores, and mental status, disorganized think- ing our senior-friendly environment other issues sometimes experienced reduced rate of delirium and related ing or inattention (all of which are at Bluewater Health. “Coming to the during hospitalization. complications increase quality and symptoms of delirium). “HELP reduces falls, mental and hospital can be Essential to HELP is the involve- confidence. Responding to the needs of an ag- functional decline, and unplanned ment of specially-trained volunteers ing population is a significant focus overwhelming and hospital readmissions,” adds who interact directly with the Elder “Personal attention facing our health system, since se- this helps keep some McGregor. “Personal attention and Life Specialist (ELS) and four to six and support are niors account for 63 per cent of all normal routines.” support are caring services valued HELP patients per “shift,” to carry out acute inpatient days in Ontario. Of caring services by patients and their families, lead- structured activities specific to each those, approximately 15 to 22 per This innovative model of care aims valued by patients ing to better patient outcomes and cent will develop delirium symptoms to help those more than 70 years old patient. All volunteer and patient ac- and their families, satisfaction. HELP also provides a tivities are documented and reviewed during their stay. whose length of hospital stay will leading to better constructive, concrete experience to daily by the ELS who also obtains Bluewater Health is committed to be greater than two days. Screening patient outcomes and prepare families, communities, and meeting the healthcare needs of all these patients is expected to result in input from an interprofessional care our healthcare system for our aging satisfaction.” patients, by reducing wait times, about half meeting the conditions to team. Volunteers are required to un- society.” providing access to more specialists, participate in the program. For those, dertake extensive training and educa- “Coming to the hospital can be There are five themes in HELP – all and enhancing patient safety. Its staff skilled staff and trained volunteers tion prior to interacting with patients. overwhelming and this helps keep looks for innovative ways to meet will carry out activities (orientation, “HELP creates a valuable experi- directed to reducing delirium risks some normal routines,” says Rich- the varying needs of different patient therapeutic activities, early mobili- ence for patients and volunteers,” – related to: orientation activities; ard Graham. “This is something that groups, and effective interventions to zation, vision and hearing protocols) says Jody McGregor, Elder Life Spe- therapeutic activities such as read- is needed,” adds his son, Kevin. “It’s support healthy aging. targeted at delirium risk factors. cialist, Bluewater Health. “Increased ing a newspaper, playing cards or been excellent for my father.”

Bridging My Promise Excellence to Emily Recipients Page 6 Announced Page 7 Volume 16 Issue 2 PAGE 2 Summer, 2016 Upcoming Events RACE FOR HEALTH Foundation Events July 31: Bluewater International Grandfondo (see story this page) TO IMPROVE August 26: For the Cure golf tournament September 11: Race for Health (see story this page) COMMUNITY’S HEALTH September 21: Bluewater Health Foundation Physician Appreciation Day and Patient Choice Awards AND YOUR OWN October 13: Bluewater Health Foundation Gala Bluewater Health Foundation and “In-Motion has a long and gen- For further information, please contact Johanne at (519) 464-4405 or erous relationship with the Sar- [email protected]. Platinum Sponsor, In-Motion, are thrilled to announce the return of nia-Lambton community,” adds Bluewater Health Board of Directors Meetings Alexander. “Their focus on health June 22 3:30 pm followed by the Annual General Meeting at 5:00 pm Race for Health. This year’s race and wellness makes for a wonderful For location, meeting details and other hospital events please visit the events will take place Sunday, September partnership. We are grateful to them calendar on Bluewater Health’s website, www.bluewaterhealth.ca. 11 and features a kids’ fun run, 5km for their commitment and title spon- and 10km walk/run, and ½-mar- Health Watch sorship of Race for Health.” June: Stroke Month and Seniors’ Month athon run. Take a foot tour of our Participants can register online at August 1 to 7: World Breastfeeding Week beautiful city by registering in one raceroster.com/5048. Registration September: Ovarian Awareness Month and Men’s Cancer Health of these six race options to raise is $50 per entry until August 1. Af- Awareness Month funds to purchase cardiac equip- ter August 1, the fee will increase to September 10: World Suicide Prevention Day ment for our community hospital, $60. Participants can also reach out September 19 to 25: Prostate Cancer Awareness Week October 1: National Seniors Day Celebration Bluewater Health. to friends and family through the on- “By participating in this event, you line fundraising tool to raise pledges can make a difference in the health in support of cardiac equipment for Speaker Series of our community, while at the same Bluewater Health. Children may en- time enriching your own by explor- ter the fun run for free and do not Features Healthy need to register. Children who run ing our community on one of many soring the event. “At In Motion, our will receive a ribbon. courses that will take you on a sce- Eating passion is helping our clients live Distances are chip-timed by Enfield nic city tour through the very streets active lives. Bluewater Health Foun- Timing and race participants will re- we live on,” says Kathy Alexander, dation’s Race for Health provides a ceive a shirt and medal. Executive Director, Bluewater Health perfect opportunity for In Motion to For information about sponsor- Foundation. align our brand and values with a ship opportunities, or to register According to Drs. Brendan Carney great community event that will ben- offline please contact Johanne Kilian and Luke Winegard, that ex- efit cardiac care and get local resi- Tomkins at (519) 464-4405 or plains their commitment to spon- dents in motion.” [email protected]. BLUEWATER Bluewater Health Foundation continued its Speaker Series in May, allowing donors to meet Bluewater Health executives, and to hear about a health topic. INTERNATIONAL Shaylin Kemmerling (right), Manager, Diabetes, Clinical Nutrition and Food Services shared tips for maintaining healthy eating habits as we age, to pre- GRANFONDO ROLLS IN vent loss of muscle tissue.

Important Information About Your Care

If you’re coming to the hospital for a planned appointment or unexpect- edly arriving for emergency care, you may have questions about what to expect during your stay with us. Our Patient and Family Guide will help put you more at ease during your hospital experience. The guide provides helpful information like patient rights and responsibilities, Mike Lapaine, President and CEO, Bluewater Health (left) and Dr. Glen Maddison, Medical Director, St. Joseph’s Hospice are excited infection control tips, safety mea- to participate in the Bluewater International Granfondo. sures, mealtimes, hospital and local On July 31, an exciting new Gran- A non-traditional timing structure, amenities, and contact information. fondo will welcome cyclists from which times specific sections as Please pick up your Patient and across the province and beyond to opposed to the entire course, aims Family Guide at any high-traffic location throughout the hospitals in Petrolia Lambton County. The Bluewater In- to alleviate mass-start anxiety and and Sarnia, or view it on our website at www.bluewaterhealth.ca/en/patient- ternational Granfondo includes 50, allow riders of all routes to be able familyguide. 100 and 150K rides that start and to finish within a reasonable time of Bluewater Health produces and provides the guide at no cost through the finish along the shores of Lake Hu- each other. More information includ- generous support of the advertisers you’ll find in the book. ron. Proceeds raised from the event ing registration is online at bigf.ca. benefit Bluewater Health’s Palliative Thanks go to the organizers of this Care unit and St. Joseph’s Hospice. exciting new event for the region. Volume 16 Issue 2 PAGE 3 Summer, 2016 MEMORIAL SERVICE Volunteer Profile Madeleine Kerr and HONOURS LOVED ONES Rev’d C. Joyce Hodgson

Madeleine Kerr (left)and Reverend Joyce Hodgson co-chair Bluewater Health’s Patient Experience Partner (PEP) Council. They share the volunteer leadership role, and work closely and extensively with one another, exemplifying shared leadership and collaboration.

Pictured, are: Betty Begarnie (second from left) with her children, Tracy, Brett and Kelly. “Madeleine and Joyce bring a spirit of collaboration and an appreciation for all that is best about Bluewater Health,” says Patient Advocate Denise Dod- Our loved ones continue to live in with the Unitarian Fellowship in Sar- Health Foundation Board of Direc- our memories after their passing. nia – says is symbolic of the light tors, read the names aloud. “Each man. “They challenge the status quo with diplomacy and candor, heightening May 4 was a day of remembering and these loved ones brought into the of these names represents a family the patient and family perspective.” honouring loved ones, as Bluewater world and the warmth of their love. member or friend who loved and As co-chairs of the patient experience team, they forged pathways introduc- Health Foundation held its annual The candle was lit by Kim Bossy, was loved,” said McKeown. “Today, ing PEPs into forums, committees, teams and working groups by setting an Memorial Wall dedication service Chief, Communications & Public we honour their memory.” The ser- example for respectful collaboration. They work diligently to uphold, model in the Holiday Inn’s Venetian Room. Affairs, Bluewater Health, who ac- vice was also marked by poetry and and share the PEP motto, ‘Giving a voice for positive change’ along with the Betty Begarnie attended the ceremo- knowledged the thoughtful contri- music, with Rachel Abma singing principles of patient and family-centred care, to ensure respect and dignity, ny with her children, Kelly, Brett and butions of those in attendance. “This “On Eagle’s Wings,” and “It Is Well information sharing, participation and collaboration. Tracy to honour the memory of her room is filled with stories of love in With My Soul.” Dunn extinguished They were among the first patient and family representatives to join hospital husband, Les. He passed in 2010 remembrance of family, friends and the candle to mark the end of the committees including ethics, patient and family-centred care advisory, patient and her family continues to make an special people we have lost,” she ceremony. flow, and strategic planning. They have been part of interview panels, and annual donation in his name. “Every said. “Their memory endures in our The memorial service to honour educate at orientation and innovative management. year since Les passed, we’ve come hearts and minds, and the inscrip- those who have passed on in 2016 “They give of their time, talent, and hard work, and are as concerned for the to the ceremony together,” she says. tion of their names on the memorial or earlier will be held on Wednes- experience of staff, physicians and other volunteers as they are for creating “Afterward, we go for lunch to cele- wall is a testament to their legacy.” day, May 3, 2017, at the Holiday exemplary healthcare experiences for patients and families,” adds Dodman. brate his life and legacy.” She spoke of the lasting effects Inn. If you would like to have a name The ceremony honours those for whom the foundation received me- of the gifts made in the memory of included on the Memorial Wall, morial donations in the previous loved ones, “The staff and volunteers Bluewater Health Foundation re- Donor Profile year, and allows family and friends of Bluewater Health have been hon- quests a minimum donation of $30. to reflect on the life of their loved oured with the privilege of caring for All funds help to support the capital, BMO one. Plaques bearing their names your loved one, and future patients educational and equipment needs of will be displayed at Bluewater Health in our care will benefit because of Bluewater Health, and donors may in Sarnia. your generous gifts.” designate the memorial gift to a spe- The service began with the lighting Kathy Alexander, Executive Direc- cific area or program. For more in- of a candle of remembrance, which tor, Bluewater Health Foundation, formation, please contact the Foun- Allan McKeown – MC and Celebrant and Randy Dunn, Chair, Bluewater dation office at 519-464-4429. ANNUAL REPORT AND Pictured with Dan Edwards (centre) are (l-r) BMO’s Ashely Hartley, Bob Ferris, Chris Mayhew and Brock Ferguson. STRATEGIC PLANS BMO has long been a sponsor of Mental Health programs and initiatives in our community. “Whether it’s managing the many everyday challenges life RELEASED IN JUNE brings us, to dealing with our mental health or that of a loved one, reaching out Both Bluewater Health and “We’re excited to have this roadmap and CEO, and a short video illus- for support is the first step,” says Bob Ferris, Regional Vice-President, BMO. Bluewater Health Foundation are for our organization as we fundraise trating some of the year’s proud ac- “We are so fortunate to have Bluewater Health here in our own community to taking a look back – and forward – for future healthcare needs,” says complishments. The Annual Report help us.” BMO extended that support to Bluewater Health Foundation’s first-ever Block with the release of an Annual Report Kathy Alexander, Executive Director. was developed by Bluewater Health’s Party held as part of May’s ‘First Friday.’ The Foundation and BMO teamed up for the 2015-2016 fiscal year, and Bluewater Health’s 2015/2016 An- Communications & Public Affairs new strategic plans to help guide nual Report, called “My Promise to with Dan Edwards to plan this event as part of Dan’s ‘Do it for Sarnia’ Campaign department and will be distributed future activities. Emily” will be released at its AGM to raise funds for Mental Health & Addiction Services at Bluewater Health. broadly across the region and avail- Bluewater Health Foundation’s on Wednesday, June 22. “Emily” BMO’s generous sponsorship contributed to the event’s success, with nearly able on Bluewater Health’s website, Strategic Plan was launched at the represents every patient and fam- 500 people in attendance. Davis Street was closed in front of the Refined Fool www.bluewaterhealth.ca. organization’s Annual General Meet- ily member cared for at Bluewater Brewery and guests enjoyed local beer and live entertainment by The Rapids ing (AGM) on June 9 and is now Health in the past, present, and fu- Bluewater Health will also release and The Eric Etheridge Band. available on the organization’s web- ture. The report includes financial its Strategic Plan 2016-2021 at its “The event itself supported local businesses, and raised awareness about site at www.bluewaterhealthfounda- information, brief highlights of the AGM. Called Kaleidoscope of Care, mental health issues,” says Ferris. “Dan’s dedication and passion and his tion.ca. Its Strategic Plan will steer year’s accomplishments, a message the plan will be available on its web- courage to bring his message to the community and set a goal to raise $150k the organization through to 2020. from the Board Chair and President site on June 23. for mental health services made this an easy decision.” BMO employees added to the high energy of the evening with a prize wheel and giveaways for guests. Volume 16 Issue 2 PAGE 4 Summer, 2016 WE COULDN’T DO FUND MAKES GIFT ‘Do It for Sarnia’ TO MIC Grateful for Support

Thank you to the Catherine Wilson Foundation for its generous gift of $25,000 to the Maternal/Infant/Child unit at Bluewater Health. Pictured, Kathy Alexander (third left) and Adelle Stewardson (far right) from Bluewater Health Foundation graciously accept the gift from Catherine Wilson Foundation representatives Mary Ellen Warren (far left), Gordon Warren (second left), Bill Chong (centre), and John Ruffilli (second right). ROTARY CLUB CONTINUES COMMITMENT TO MIC Farmers’ Market Brings Bounty

Thank you to the Rotary Club of Sarnia for their ongoing commitment to the Maternal/Infant/Child program at Bluewater During Nutrition Month, the Nutrition & Food Services and Diabetes & Clinical Health. Bluewater Health Foundation Executive Director Kathy Alexander (right) accepted the most recent installment of Nutrition departments and Bluewater Health Foundation hosted a Farmers’ Mar- a million-dollar pledge from Rotary Foundation President Geoff Moore. ket in the Atrium. Four local vendors were on hand, selling maple syrup, cheese, root vegetables, and apples. Registered Dietitians were there to provide healthy tips for preparing these food choices as part of a nutritious diet. The Farmers’ GREATEST NEED Market was such a success that it will continue monthly until November. DONATIONS ENABLE Group Provides Gift EQUIPMENT PURCHASE of Sight

Thanks to the generous support of donors like you, a NuStep recum- bent cross trainer is now available for patient use to help aid rehabil- itation and physical therapy. Phys- iotherapist Terry Vasey (right) and assistant Corinne Armstrong (left) assist Fred Williams, one of the first patients to use the new equipment, during some morning exercise.

Thank you to District A 1 Lion Sight Conservation Eyes Right for their $70,000 pledge to purchase a phaco machine, which will help physicians in the Pat Mailloux Eye Centre at Charlotte Eleanor Englehart Hospital of Bluewater Health perform cataract with a wider margin of safety. Volume 16 Issue 2 PAGE 5 Summer, 2016 IT WITHOUT YOU STRETCHER INVALUABLE Family Fund IN EMERGENCY Benefits Hospitals DEPARTMENT

Thank you to the Catterson Family Fund, held within Sarnia Community Foundation, for allocating this year’s gift to Bluewater Health Foundation. Foundation Executive Director Kathy Alexander (left) graciously accepted the donation from Sarnia Community Foundation Executive Director Jane Anema. Thank you to the International Society of Automation (ISA) Sarnia for its generous donation, which purchased this stretcher. This stretcher has a built-in scale, making it invaluable to (ED) staff in helping stroke and heart attack patients. ISA Sarnia President Kalpen Vachharajani (left) visited the ED to see the ISA donation in Caring Community action, with Adelle Stewardson from Bluewater Health Foundation (centre) and ED Manager Jacqui Stuart (right.) Comforts Bereaved Parents MAMMOGRAPHY TO RECEIVE PROCEEDS

Wooden memory boxes are helping local parents who lose a child at birth to protect and save treasured reminders of their little loved one. Built by volun- teers at the Strangway Hobby Shop using recycled wooden library shelves, the boxes touch many lives before reaching the grieving families. The Russell Street Home Hardware provides the hardware, a local quilters’ guild stitches To commemorate the 25th anniversary of the Fore the Cure golf tournament this August, Feather Your Nest owner fabric liners to protect the contents, and All Season’s Trophies embosses a Terri O’Brien, initiated two fundraising campaigns; the 5th annual Be Beautiful raffle, and the sale of a commemorative butterfly on the lid. To fill them, local dentists donate the materials to make limited edition scarf designed by Canadian Suzi Roher. plaster molds of baby’s hands and feet; gowns made from donated wedding The Be Beautiful raffle, which began in 2008 and to date has raised over $13,000 for the cause, features gold and dresses, hats, blankets and other articles are provided by various groups; and diamond Anne Sportun jewelry up for grabs. Tickets are $10 each and are available at Bluewater Health Foundation a photographer assists with visual keepsakes. The entire effort is a reminder to and Feather Your Nest (138 Front St. N.). The winning tickets will be drawn at the Fore the Cure golf tournament on these families that even strangers care about them and wish for their healing. August 26. Funds raised from both initiatives will directly benefit the Mammography Unit at Bluewater Health. Pictured, O’Brien shows off the raffle prizes. P.A.I.R.S. Trivia Benefits FRIENDS & FAMILY FULFILL BIRTHDAY WISH

Congratulations to the 2016 P.A.I.R.S. Trivia Challenge winning team! This year’s winners, Essoterics, beat 53 other teams to take the top honours. Over $26,000 was successfully raised for St. Joseph’s Hospice and Bluewater Health’s Palliative Care unit. Pictured, Maria Muscedere from St. Joseph’s Hospice (front far left) poses with the winning team: (l to r), Kerri Haney, Marty When John Skerratt turned 80, he told his friends and family not to get him any gifts. Inspired by the care received at Leeson, Gerry Felsky, Dave Duckert, back, (l to r), Ross Christopher, Vince Bluewater Health with Dr. Ramirez, he instead asked that they bring a $5 donation. Thanks to the generosity of John Brunet, Terry Lachance, Jeff Werden. and his guests, they successfully raised $400, which was donated to the Prostate Cancer Clinic. Pictured are John Thank you to all who supported this long-running event. We couldn’t do it (left) with Dr. Ramirez. without you! Volume 16 Issue 2 PAGE 6 Summer, 2016 MY PROMISE TO EMILY Food Services Improves Nutrition and Satisfaction

“There is no nutrition in a sandwich you do not eat,” says Shaylin Kemmer- ling, Manager, Nutrition & Food Services. Proper nutrition is a vital part of the healing process. If patients do not like, or are unable to eat, the food that is delivered, then they are not only lacking in the nutrition necessary to im- prove their condition, but also miss out on the pleasure aspect of eating and enjoying a meal. At Bluewater Health, Nutrition & Food Services meets with patients shortly Do you know Emily? At Bluewater teers, and Patient Experience Part- which now comprise My Promise to after admission to establish a patient’s food and beverage preferences. Avoid- Health, Emily represents every pa- ners participated in facilitated focus Emily. I promise you and your family ing sending patients food items that they dislike and would not normally eat at tient and family we have cared for in groups. In small, two-hour ses- I will: home improves patient satisfaction, nutritional intake, and overall experience the past, are currently caring for, and sions, each participant was asked to • respect you as an individual during their stay. will care for in the future. Emily’s im- recall a time when he, she or a loved on a unique healthcare journey A Nutrition & Food Services’ team member recently noted that many patients age comprises photographs of staff, one was Emily and to reflect on their • take time to address your were asking not to receive cooked vegetables – green beans, peas, carrots, physicians, volunteers, patients and exemplary moments of care. This concerns and calm your fears and squash. With an increase in patients asking for these vegetables to be families illustrating we each have a shared wisdom generated almost • involve you whenever decisions restricted, Cook Jane Stephenson (above), conducted a Root Cause Analysis. unique role to play in the experience 200 possible promise statements, are being made about you By asking the “five whys” Jane identified that the vegetables being served of care and caring. Emily appears collected and reviewed by the hos- • be your advocate. were “al dente” or “tender crisp.” Many patients in hospital were unable to throughout the hospitals including pital’s Patient and Family Centred My Promise to Emily aligns with chew “tender crisp” vegetables. Using her expertise as a cook, Jane began to staff and meeting rooms where con- Care Advisory Council. Duplicates the principles of Patient and Fami- pre-steam the vegetables before they were put in the oven prior to meal service. versations include, ‘What would this were removed and each statement ly-Centred care (PFCC): dignity and In order to determine if, in fact, this process improved the quality and taste mean for Emily?’ was weighted against criteria. The respect, information sharing, partic- of the vegetables, Food Services conducted a taste test within the department Last Fall, Bluewater Health made a promise statements needed to be ipation and collaboration. The prom- to gain feedback as to which process was better. promise to Emily. Says President and applicable to everyone in the orga- ise also supports the Patient Decla- After obtaining a positive response to the new steaming method, the process CEO, Mike Lapaine, “My Promise to nization, memorable, actionable, ration of Values, during the creation was rolled out to patients. Jane’s initiative resulted in patients being able to Emily is made up of four commit- and appropriate for the diversity of of which patients and families said chew their vegetables, and with improved vegetable intake, patients will have ments we make, no matter who we Emilys we care for. they valued being treated with digni- increased fiber, vitamin and mineral intake. are or what we do at the hospitals, Then the original focus group par- ty, respect and kindness and honest Jane’s quality improvement is just one example of the ways Bluewater Health recognizing each one of us - from the ticipants gathered again to review and clear communication. is improving the patient experience through ideas from staff. bedside to the boardroom - contrib- the process, reflect on the criteria, utes to Emily’s experience of care.” and consider the then 28 promise My Promise to Emily is only one A promise is a commitment, a statements. There was emotion in initiative at Bluewater Health sup- pledge, vow or covenant, giving con- the room when Patient Experience porting the strategic priority to em- Advance care fidence and assurance that we will Partner, Madeleine Kerr, expressed bed PFCC and ultimately deliver planning leads to do, give, arrange or deliver on some- in her own words why the promise on its Mission to create exemplary thing tangible. “Promises represent was such important work. “On be- healthcare experiences for patients peace of mind something deeper than words,” he half of all the Emilys you care for, and families every time. Fewer than 50% of Canadians have talked with loved ones about what “quality added. “They are not made lightly thank you for your heart-given in- If you have experienced the prom- of life” would mean to them if faced with a health crisis. Even fewer have had a and are meant to be kept.” put!” she said. ise in action, please let us know. You discussion with their healthcare provider. It is very difficult to make decisions To draft My Promise to Emily, more As the process unfolded, consen- can contact us through our website, during a health crisis, even if you are able, and more difficult for your loved than 100 staff, physicians, volun- sus brought forward four statements www.bluewaterhealth.ca ones to decide, especially if you haven’t discussed your beliefs or wishes. Advance care planning is an opportunity to think about your future healthcare and communicate your wishes to your loved ones. It includes understanding Improving care for those with who would be your substitute decision maker, or naming a SDM by complet- addiction ing a power of attorney for personal care (POAPC). Most people put this off, never thinking they would be unable to speak or direct their own care. Adopting Research to Improve Care In keeping with our commitment to access to care, optimize partnerships Bluewater Health recently recognized National Advance Care Planning Day. (ARTIC) is a partnership between the care of persons with drug or alco- and ingrain patient safety. Its Advance Care Planning committee is led by the palliative care nurse con- Health Quality Ontario (HQO) and hol addictions, this best practice care Cathy McFarland, the hospitals’ sultant and includes team members from social work, nursing, patient expe- the Council of Academic Hospitals pathway results in closer collabora- Director of Mental Health and Ad- rience partner and palliative care physicians, focused on educating patients, tions between addiction medicine, of Ontario (CAHO) designed to nar- diction Services, says, “We continue families and staff. The team has developed a pamphlet called “CPR Decision the emergency department, hospital to make improvements in care and Guide for Patients and Families” to provide information about cardiopulmo- row the time in which best practices staff, addiction services, and prima- treatment for those with addictions nary resuscitation (CPR). Understanding CPR can help patients and families became clinical practices. Bluewater ry care. META:PHI now integrates and know that our collaboration reflect on their values, beliefs and wishes for future healthcare. The pamphlet Health is one of seven hospitals in the hospitals’ full range of addiction amongst providers leads to greater is used in ICU as part of the admission package given to patients/families, Ontario participating in Mentoring, services from navigation, commu- service coordination and improved and as a tool by the ICU physician when discussing goals of care with pa- Education, and Clinical Tools for nity and day withdrawal, along with access to care. META:PHI augments tients. The pamphlet is available to all departments at Bluewater Health, for Addiction: Primary Care-Hospital counseling and referral to residen- existing treatments, and will save physicians and nurses to engage in conversation with their patients and/or Integration (META:PHI), a project tial services. The project supports lives and improve clinical care when loved ones. For more information, and a toolkit on ACP, visit: www.advance- endorsed by ARTIC. Bluewater Health’s goals to improve needed most.” careplanning.ca. Volume 16 Issue 2 PAGE 7 Summer, 2016 RECIPIENTS OF BRIDGING Dialysis unit provides EXCELLENCE AWARDS care close to home ANNOUNCED

Pictured, l-r, are: Sharon Bendall, RN, and Carol Monteith. Many of us, or people we know, drive long distances regularly, for work, or lei- sure activities. Imagine having to do that when you’re feeling less than your best. If not for the Dialysis unit at Bluewater Health, local residents requiring renal Pictured, l-r, are: Bridging Excellence Awards recipients (front) Madeleine Kerr, Rev. C. Joyce Hodgson, Dr. Youssef Almalki, Harry treatment would have to travel to London up to three times per week for their care. Rianto, Gayathri Radhakrishnan, and the members of the Best Practice Spotlight Organization Planning Committee (also in back). “When starting dialysis treatments, each patient needs to begin in London, Bluewater Health announced the re- tice changes. As best practice cham- nostic Imaging. Dr. Almalki promotes where the regional nephrology team is based,” says Sandy Maxfield, Manag- cipients of its 6th annual Bridging pions, the team supported peer-to- exemplary care by cultivating a pa- er, Dialysis. “Once their condition is stable and their personalized treatment Excellence Awards. These awards peer collaboration while learning, tient-centred environment and mod- plan set, they can receive their care here in Sarnia. We serve about 60 patients recognize individuals and teams for sharing, and coaching. eling the behaviour, accountability in our 15 dialysis chairs, and each one comes to see us three times per week, their contributions, dedication, and Values Awards and professionalism he expects from on average. Currently, we have no wait list.” commitment to excellence while In this category, there are three re- others. He stays current in his pro- The unit has come a long way since opening in 1977 as a self-care unit. “As delivering exemplary healthcare cipients – one staff, one physician fession through development oppor- we’ve grown, we’ve been able to provide more and more quality care,” says to the Sarnia-Lambton communi- and one volunteer. The category is tunities and shares and teaches best Maxfield. “Being part of the regional hub in London, we get all the benefits ty. To be peer nominated for one of based on the demonstrated values practices. Dr. Almalki contributes to of training, and share best practices and equipment between its seven satel- these awards is an honour in itself of Compassion, Accountability, Re- outstanding performance by creating lite centres. At the same time, we enhance our patients’ well-being because and to be a recipient of one of these spect and Excellence (CARE). an open and trusting team environ- they’re able to receive their treatment close to home.” board-sponsored awards is the The volunteer recipients of the Val- ment in which he values the opinions Maxfield adds that the care the patients receive is second-to-none. “The highest recognition one can achieve ues Award are the Patient Experience of others and encourages interactive nursing staff in the Dialysis unit in Sarnia is so dedicated to their patients, in their career at Bluewater Health. Partner Co-Chairs, Madeleine discussion. He takes a lasting inter- and has formed special bonds with them,” she says. “They often participate in “The strength of Bluewater Health is Kerr & Rev’d. C. Joyce Hodgson. est in patients’ well-being and goes community fundraisers to support their patients’ cause.” its people,” said Mike Lapaine, Pres- Madeleine and Joyce serve on hos- above and beyond to expedite proce- In addition, local patients benefit from twice-monthly visits from the Lon- ident and CEO. “The individuals and pital committees including ethics, dures and results to help set minds don-based Nephrologist and Nurse Practitioner, as well as a new way to ac- teams recognized with a Bridging Ex- patient and family-centred care advi- at ease, improve understanding, and cess specialized care from other members of the London nephrology team. cellence Award go above and beyond sory, patient flow and strategic plan- reduce anxiety and fears. “Patients can contact a specially-trained Social Worker, Dietitian or Phar- everyday expectations to deliver on ning and participate during interview Mission Award macist with an iPad while undergoing treatment, with a headset for privacy,” our Mission, Vision and Values with panels, orientation and innovative The Mission Award is for an indi- adds Maxfield. exemplary care and caring.” management training. They inspire vidual (staff, physician or volunteer) “Having a local dialysis Unit is essential in the provision of high quality The selection panel – comprising the volunteer group of Patient Ex- who demonstrates an extraordinary, local care for our renal patients,” says Dr. Michel Haddad, Chief of Profes- representatives of the board of di- perience Partners, bringing a spirit recognized energy in the way he or sional Staff. “Bluewater Health is committed to ensuring Sarnia-Lambton rectors, executive council, Healthy of collaboration, appreciation, and she lives Bluewater Health’s Mission: patients receive this life-saving therapy close to home. We have also enjoyed Workplace Team, Human Resourc- servant leadership. They challenge We create exemplary healthcare ex- superb support from our London nephrology colleagues both from a clinical es, and previous award recipients the status quo with diplomacy and periences for patients and families and and an educational standpoint to ensure the success of our dialysis unit – chose five Bridging Excellence candor, to heighten the patient and every time. in Sarnia.” Award recipients in three categories. family perspective and work diligent- This year’s Mission Award is “I’ve been getting dialysis treatment here for six years,” adds Carol Monteith. Vision Award ly to model the principles of patient Gayathri Radhakrishnan. Gayathri “I had to go to London initially for eight months, and that made for really long The Vision Award recognizes team and family-centred care: respect and joined Bluewater Health in 2011 and days, three times a week. It’s much better for me to get my care here.” excellence. To be considered, the team dignity, information sharing, partici- has since taken the lead on antimi- For dialysis patients eligible for a kidney transplant, their pre-op can be must represent an extraordinary orien- pation and collaboration. crobial stewardship in addition to done here in Sarnia before going to London for their transplantation . tation towards service to others through The staff recipient of the Values her role as a telemetry pharmacist “The longer people are able to stay in their familiar surroundings, the better,” Bluewater Health’s Vision: Exceptional Award is Harry Rianto, Technical where she meticulously delves into Maxfield concludes. Care, Exceptional People and Excep- Analyst for the past 18 years. Harry’s patients’ medication therapy to assist tional Relationships. Nominees in this astute attention to improving the pa- category have a specific purpose, activ- tient and family experience and the their outcome. She was instrumental ity or project that is beyond the scope quality of care at Bluewater Health in developing a medication reconcil- of their day-to-day work. was exemplified in his development iation team, producing measurable THANK YOU! At their Annual General Meetings, Bluewater Health and Bluewater This year’s Vision Award recipient of an electronic early warning scor- results to deliver on the hospitals’ Health Foundation confirm their Boards of Directors for the following is the Best Practice Spotlight ing system tool that alerts healthcare Quality Improvement Plan by achiev- year, welcoming new members and acknowledging those who have Organization (BPSO) Planning professionals of patient acuity. He is ing an impressive 97% Med Rec completed their term (typically three years). Both organizations would Committee. This team was instru- a best practice champion, working upon admission. Colleagues know like to thank the following departing volunteer Board members for mental in Bluewater Health’s three- with teams to embed evidence into Gayathri to be professional, meticu- their commitment to their organization throughout their time with the year journey toward successful des- documentation and practice, and to lous, patient, intuitive, approachable Board of Directors: ignation as a Best Practice Spotlight create reports to evaluate processes and kind. “The Board of Directors is proud to Organization by the Registered Nurs- and patient outcomes. Harry also de- Bluewater Health Foundation recognize these deserving recipients es’ Association of Ontario. Together veloped an electronic patient needs Heather Richardson, Sarah Nielson and they planned, implemented, eval- assessment tool and report, provid- for their dedication and outstanding Chris Gordon uated and sustained six Best Prac- ing data to ensure the right patient is achievements,” said Lorri Kerrigan, tice Guidelines to strengthen safe, being cared for by the right provider Board Chair. “By their example, they Bluewater Health quality, patient and family-centred in the right setting. set the bar for performance excellence.” Rick Charlebois, Bob McKinlay and care. They demonstrated tenacity This year’s physician recipient of To view the finalist videos on You- Richard Newton-Smith and resilience while embracing and the Values Award is Dr. Youssef Tube, please visit www.youtube. leading many evidence-based prac- Almalki, Medical Director, Diag- com/bluewaterhealth. Volume 16 Issue 2 PAGE 8 Summer, 2016 FOUNDATIONS SUPPORT HOSPITALS’ EQUIPMENT NEEDS

Pictured, l-r, are Bluewater Health Foundation team members Tabitha Brinn, Foundation Assistant; Adelle Stewardson, Marketing & Fund Development Coordinator; Danielle Cooper, Fund Development Assistant; Kathy Alexan- der, Executive Director and Johanne Tomkins, Special Events Coordinator. Bluewater Health manages its fi- Bluewater Health Foundation and Bluewater Health CEEH Foundation How You Can Get Involved nancial resources very carefully and Charlotte Eleanor Englehart Hospi- Foundation Incorporated in 1985, the Charlotte With the continued and caring gen- constantly seeks efficiencies. tal (CEEH) Foundation accept do- Through a caring and generous Eleanor Englehart Hospital (CEEH) erosity of our supporters, we are Its annual budget is $180 million, nations and host events to generate community, Bluewater Health Foun- Foundation exists to collect and helping to create the best healthcare approximately 75% of which comes funds for equipment and state-of- dation raises funds to support our administer donations for CEEH of for residents of Sarnia-Lambton. We from the Ministry of Health & Long- the-art technology as these costs community hospital. Bluewater Health. The CEEH Foun- invite you to help support the import- Term Care. The remaining funding are not all covered by any govern- VISION - We will establish a healthy dation’s Board of Directors is made ant work of Bluewater Health Foun- dation and CEEH Foundation. Visit needs must be generated locally by ment grants or subsidies. Learn community which will be sustained up of five community-based volun- www.bluewaterhealthfoundation.ca, the hospitals through such revenue more about these initiatives on our through a culture of generosity. teers, the President/CEO, Medical “Like” us on Facebook or “follow” as parking, preferred accommoda- websites, www.bluewaterhealth.ca MISSION - We create, inspire and Director of Rural Health, a liaison us @BWHFoundation on Twitter to tion fees and donations. or www.bluewaterhealthfoundation.ca. cultivate expressions of generosity to from the Bluewater Health Board of equip Bluewater Health in its care for Directors, a liaison from the CEEH learn more about our current proj- our community. Auxiliary and a liaison from the ects, fantastic events and the ongo- Its Board of Directors consists of 12 Bluewater Health Foundation Board ing work of the Foundations. members and Mike Lapaine, Presi- of Directors. dent and CEO, Bluewater Health. Highlights of Bluewater Health’s Capital Equipment Needs

The addition of a second stretcher A bladder scanner will benefit A TheraPassive bike will offer pas- A new biopsy chair for the Mam- The new Accudose tower and fridge for performing Echocardiography Urology patients requiring care. The sive, active and resistance training mography Department will allow in the Mental Health Inpatient unit testing will allow for more patients use of a bladder scanner decreases as well as upper and lower body patients to be more comfortable will improve safe practices for pa- to be scanned and will reduce wait the need for inserting catheters and exercise. The exercise equipment during procedures. Additionally, the tients, work flow processes and in- times. $12,000 decreases risk of infection which can is portable which makes it accessi- ergonomic design of the new chair ventory control. It will help the unit occur with multiple catheterizations. ble for multiple patient areas across provides added comfort for our care accurately capture charges for all It will also assist the nurses and Bluewater Health. $7,100 providers as well. $10,000 medications dispensed, and track all physicians with less invasive as- medications administered by type, sessments of the bladder. $16,000 patient and caregiver. The automated system also provides secure, point- of-use access to narcotics. $11,500