CESS 2020 /FREQUENTLY ASKED QUESTIONS Tng E-Wallet – CESS 2020 (FAQ)

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SOALAN LAZIM TnG E-Wallet – CESS 2020 /FREQUENTLY ASKED QUESTIONS TnG E-Wallet – CESS 2020 (FAQ) 1. Q: Setelah selesai menjawab soalan kaji selidik ini, bagaimanakah saya boleh menebus kredit e-wallet yang dijanjikan? Bagaimana prosesnya? Q: Once I have completed the survey, how do I redeem the e-wallet credit as mentioned in the poster? What is the process? J: Pastikan nombor telefon yang diisikan di dalam soal selidik adalah sama dengan nombor telefon yang berdaftar dengan e-wallet berkenaan. Proses bagi kemasukan kredit ke dalam akaun e-wallet mengambil masa selewatnya 10 hari bekerja. A: Please make sure the phone number given in the survey is the same as the number registered with your TnG e-Wallet. The process will take about 10 working days. 2. Q: Berapakah nilai Touch ‘n Go e-wallet yang saya akan terima? Q: How much TnG e-wallet value will I receive? J: Nilai RM5 akan dikreditkan ke dalam akaun TnG e-wallet anda. A: RM5 will be credited into your TnG e-wallet. 3. Q: Berapa lamakah tempoh untuk nilai kredit tersebut dimasukkan ke akaun e-wallet saya? Q: How long it will it take for the amount value to be credited into my TnG e-wallet account? J: Proses ini akan mengambil masa satu selewatnya 10 hari bekerja A: The process will take about 10 working days 4. Q: Sekiranya saya menjawab bagi kedua-dua jenis mod pengangkutan iaitu rel dan bas, adakah saya boleh menuntut nilai e-wallet tersebut sebanyak dua kali? Q: If I answered for both rail and bus services, will I be eligible to claim twice? J: Ya, boleh. Kami fahami ada pelanggan yang menggunakan lebih daripada satu mod pengangkutan awam untuk ke destinasi mereka. A: Yes. We understand that some customers use more than one (1) mode of public transport to reach their destinations. 5. S: Bolehkah saya menukarkan nilai e-wallet ini kepada bentuk tunai? Q: Can I exchange the e-Wallet credit into cash? J: Tidak. Nilai TnG e-wallet ini tidak boleh ditukarkan ke dalam bentuk wang tunai. A: No. The e-Wallet credit cannot be exchanged/ transferred into CASH. 6. S: Sekiranya saya hanya menjawab separuh (atau kurang) dari soalan kaji selidik ini, adakah saya layak untuk mendapatkan nilai TnG e-wallet tersebut? Q: If I only answered half (or less) of the questions, will I be eligible to claim the TnG e- wallet credit? J: Tidak. Anda perlu melengkapkan kesemua soalan kaji selidik tersebut bagi melayakkan anda menebus nilai TnG e-wallet yang dijanjikan A: No. You must complete all survey questions to be eligible to claim the TnG e-wallet credit. 7. S: Bolehkah saya menjawab soalan kaji selidik ini sekiranya saya bukan pengguna perkhidmatan MRT/LRT/Monorel/Rapid KL Bus/MRT Feeder Bus/BRT/Rapid Penang or Rapid Kuantan? Q: Can I participate in this survey if I am not a user of MRT/LRT Feeder/Monorail/Rapid KL/ MRT Feeder/Sunway BRT/Rapid Penang or Rapid Kuantan bus services? J: Tidak. Soalan-soalan kaji selidik hanya ditujukan kepada pengguna perkhidmatan MRT/LRT/Monorel/Bas Rapid KL/Bas Perantara MRT/BRT/Rapid Penang atau Rapid Kuantan sahaja. A: No. The questionnaire is targeted only for users of MRT/LRT Feeder/Monorail/Rapid KL/ MRT Feeder/Sunway BRT/Rapid Penang or Rapid Kuantan bus services only. .

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