Data Sheet

ServiceNow Cloud Management Benefits The IT Challenge Today, enterprises must be agile to remain relevant and competitive. This is why most enterprises adopt the cloud to varying degrees—yet obsolete technologies and legacy • Deliver Cloud Services processes cannot respond to accelerating market demand. The cloud gives organizations On-Demand the flexibility and speed they need to succeed, but only if managed effectively. Lets end users order standardized cloud services in While the cloud can revolutionize delivery of internal and customer-facing services, it also minutes with ServiceNow’s self- creates significant new challenges: service catalog. • Many enterprises don’t have the systems and processes needed for agile service delivery • Provide Comprehensive • The cloud creates high expectations. Internal users want services in minutes—not Governance days or weeks—and business leaders demand immediate results. Apply the right amount of • IT often spends time chasing tickets to meet this demand, rather than putting in place governance to ensure cost- the tools and processes needed to manage the cloud effectively. effective resource selection, guardrails for compliance, • Unused or underutilized virtual machines (VM) proliferate in the data center; public and changes to production cloud costs rise, and end users are not accountable for the resources they use. workloads. • Implementing common security across multiple clouds is also a major issue, since • Optimize Costs and Usage there is no standard for public cloud security. Give IT control of cloud To meet these challenges, IT needs a common operating model across public and resources and services, private clouds—one that preserves the cloud’s agility while giving them complete including full visibility of usage, visibility and control. costs by business service, and key metrics. The ServiceNow Solution ServiceNow® Cloud Management automates and simplifies the entire cloud services • Use a Single System of lifecycle. It creates an on-demand cloud service environment that optimizes cloud Record utilization, drives down resource costs, and accelerates service requests, approvals, Increase service quality and reduce remediation efforts with and the provisioning of cloud resources. With ServiceNow, IT can manage their cloud a single system of record. Allow environment consistently and efficiently, and ensure compliance and security. for consistent processes for ServiceNow delivers turnkey management for Cloud, Azure, and configuring data, businesses VMware vSphere environments out of the box. Plus, ServiceNow can be extended to services, and cloud resources. manage other public and private cloud vendors—providing a common operating model, and avoiding vendor lock-in. • Create a Common Operating Model Manage the full lifecycle of applications and services in the cloud, including change, configuration, problem, and event management. • Compliance and Security Provide a unified access point for cloud configuration and service requests, making them standardized and auditable. Offer consistent security policies, delivering single sign- on access to multiple public clouds and accounts. View costs, trends, and usage reports for your cloud services

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Standardized Self-Service Catalog user in the cloud console. Security Cost and Usage Optimization Using ServiceNow’s role-based self- policies only have to be defined once ServiceNow helps control cloud costs and service catalog, enterprises can define a within ServiceNow, and are then applied optimize usage. ServiceNow provides a set of standardized cloud services. End consistently across all clouds. There is no clear breakdown of usage and costs for users then simply select the services need for IT to manage role-based security public and private cloud resources by they want, without having to understand on a per-cloud basis. user, business service, and cost center. the complexity of underlying cloud To provide budget predictability and environments. Cloud Discovery ServiceNow Discovery provides complete optimal resource utilization, ServiceNow Once a user enters a service request, visibility into cloud resources in Amazon also has extensive lease management ServiceNow fully automates the end- Cloud, , and VMware capabilities. Administrators can easily to-end delivery of cloud resources by vSphere environments. As ServiceNow pinpoint underutilized cloud resources, and using the ServiceNow Configuration discovers these cloud resources, it can track the demand for different types Management Database (CMDB). The automatically updates its CMDB with of cloud services. Users can see their own CMDB tracks change management, corresponding CIs and relationships resources and costs, which encourages approval routing, resource provisioning, between resources. them to decommission any resources that and Configuration Items (CIs) that are they are not actively using. assigned to specific users, services, Dependency Views applications, and cost centers. ServiceNow lets IT teams easily visualize Role-Based Access Control ServiceNow gives administrators, end- ServiceNow also allows federated access cloud resources and services. With users, and IT staff the visibility they need to public cloud consoles, with strict powerful dependency views, ServiceNow to use and manage cloud resources governance guardrails around them. This displays the CIs and how they relate to effectively via various dashboards. Each means users, who need to access the corresponding services and resources. user has role-based access to resources, cloud console, would receive access It then overlays incident, problem, and information, and capabilities associated from within ServiceNow using a time and event data onto the CIs in these maps, with their roles. security-limited access token. This token giving users detailed visibility of the impact allows administrators to have auditable of issues on nodes, applications, and access to all actions performed by the services.

ServiceNow Cloud Management Service Catalog

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