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Sustainability Report 2 3

The company 8 Identification and mapping of stakeholders 18 Natural Gas: Energy for the future 20 Market 22 Our people 32 Environment 42 Society 48 Objectives 51 introduction preface

4 The Public Gas Corporation S.A. (DEPA) is the company that introduced natural gas in Greece, thus making an energy investment of great We proudly present the first DEPA Corporate energy map for successful crisis management tions in the years to come. At this point, we 5 significance. Natural gas is the fastest- growing form of primary energy worldwide due to its superiority over the respective forms of energy and it Responsibility Report. In a difficult time for and identification of opportunities. would like to thank all DEPA employees, our contributes decisively to the defense of the triptych “Environment, Society, Economy”, that is, the key elements of Sustainable Development. It is a everyone, that is, people, society, and the partners and our associates, who responsibly fuel that allows greater energy efficiency compared to other fuels, resulting in saving energy and reducing energy cost. country, we, the people of DEPA, believe that Concerning the Environment and how to ad- and decisively contribute to the materializa- especially today it is more important than dress the problem of climate change, we aim tion of our goals and our vision to be not only Today DEPA has created a strong group of companies and is dynamically growing with continuous investments. Its main task is the import, ever not to forget our visions, our goals, our at conducting our business operations in ways a successful company, but also an organization distribution and marketing of natural gas. The company is the largest importer and supplier of natural gas in the region while it also develops values and principles that give us the energy that reduce their impact on the environment, worthy of its role in Greek society. distribution networks aimed at connecting more consumers to natural gas. to persevere in our efforts for a better future and achieving total integration of sustainable every day. development principles in the procedures Our philosophy, our achievements, as well as Being aware of the responsibility entailed by its leading role in the field of energy as well as in the effort to stimulate the national economy, DEPA we follow. The profile of natural gas, which is everything else you will read in this Report, has included Corporate Responsibility Practices in its overall strategy since its establishment. The voluntary incorporation of these values still DEPA’s Corporate Responsibility, with which extremely friendly to the environment since contributed to DEPA’s double distinction in the constitutes a moral commitment to a code of proper conduct that, alongside economic development, ensures that DEPA will impact people and you will be acquainted in this issue, consti- it is the most ecological non-renewable fuel, CR Index 2012 (National Corporate Respon- the environment in a constantly positive manner. tutes one of the basic pillars of the company’s allows us to feel confident that we will realize sibility Index). However, for us, the greatest value-creating efforts. Sustainability, a con- our vision to live up to our share of responsi- reward is the satisfaction stemming from the cept of great importance, is all about growth bility in the collective effort to protect nature. feeling that every day, with small and bigger achieved by taking into consideration the actions, we prove ourselves worthy of the protection of the environment, viability, future Regarding Society, our goal is to implement trust with which we have been honored by the generations and, in a nutshell, the future of actions that limit the impact of the adverse market, society and our country. our world. Especially for DEPA, sustainability economic conditions which make the preser- is something that transcends the confines of vation of high living standards a real challenge. missions or goals – it constitutes an integral DEPA, with a number of actions, strengthens part of the company’s very core, since natural local communities and supports vulnerable gas brings together and combines ideally the groups of people, while at the same time elements of sustainable development. it contributes to the promotion of youth entre- preneurship – a means of bringing about a In DEPA, we are committed to operating and faster economic recovery. acting in line with the belief that corporate report methodology growth and company success should be As far as Human Resources are concerned, combined with the contribution to the proper our objective is to create a safe and just functioning of the energy market, protection working environment that is based on the of the environment, support for the communi- following axes: preservation of jobs, continu- DEPA has prepared the present Corporate Responsibility Report. The report covers the years 2011 and 2012 and refers to strategies and actions ties in which we operate, and of course true ing education, opportunities for development, of the Athens-based DEPA parent company. This report includes data related to the operation of both the company headquarters and the two care for our employees. volunteering, and open communication with refueling stations in Anthousa and Ano Liosia, Attica. The report does not include data related to DEPA subsidiaries or data pertaining to companies every employee so that they are aware of which DEPA participates in. The aim is to illustrate the results attained by strategies and activities in order to demonstrate the positive outcome of Regarding the Market, we aim at fully meet- DEPA’s actions and social contribution. DEPA strategy for its stakeholders. This is the first Corporate Responsibility Report and its objective is to reach out to all stakeholders impacted by ing customer needs, on the basis of their the company’s business activities. The content of the Report, the selection and analysis of major topics to be discussed is the result of a long-term demands and their size, maintaining our high Maintaining the same commitment and commitment of all the company’s departments to the principles of sustainable development. A systematic and specific methodology, in line with consistency levels towards our suppliers and consistency and the same energy, we will keep the overall corporate strategy, constitutes the basis of the consultations on the preparation and completion of the Report. partners, and utilizing our role in the country’s meeting the challenges and demanding condi- history

December DEPA signs the first 1988 important agreement for the construction December Natural Gas Interconnector Greece - of a 512-kilometer 2010 Bulgaria EAD (ICBG AD) is established, high pressure gas a company responsible for the An 6 1987 pipeline from the November An Intergovernmental development, construction and 7 Intergovernmental 1995 The first natural Agreement is signed operation of the new natural gas Greek-Bulgarian 2005 An Intergovernmental Agreement is gas law (L. 2364) between Greece and July pipeline between Greece and Bulgaria border to the greater Agreement was signed signed between is passed Italy, regarding the 2007 (IGB pipeline). IGI Poseidon S.A. Athens area. A supply between Greece, Italy Greece and the formulating, 2003 Italy-Greece (a company equally owned by DEPA and agreement of and Turkey regarding Soviet Union to inter alia, the The first two Gas Interconnector (IGI), Edison, responsible for the development 2000 natural gas from the construction of the supply our country framework for Distribution which will connect the and construction of the subsea Turkey is signed Interconnector with natural gas. the establishment Companies (EPAs) Italian and the Greek interconnector gas pipeline between between Greece Turkey-Greece-Italy of regional Gas are established in natural gas networks. Greece and Italy) and Bulgarian Energy and Turkey. (ITGI) pipeline. Distribution the regions of Holding EAD participate in the new Companies in Thessaloniki and company’s share capital. Greece with the Thessalia. participation of DEPA and private investors.

September The Public Gas 2005 The Greek Parliament passes 1988 Corporation (DEPA) the Law for the deregulation March Under a Presidential Degree, is established as a 2001 Following the same of the domestic natural gas 2007 DESFA is established as a 100% subsidiary of the procedure, the third market, reflecting the owned DEPA subsidiary, its task Public Petroleum provisions of Directive Signing of the first gas Gas Supply being to operate the National Corporation of 1994 2003/55/EC concerning Natural Gas Transmission sales agreement Distribution (EPA) is The Greece-Italy Offshore Greece (DEP) S.A. November The first customer, common rules for the System (ESFA) as well as the June between DEPA and the established in the Natural Gas Pipeline the Larissa plant of internal European market etc. Liquefied Natural Gas Terminal 2008 Public Power 1996 Attica area. POSEIDON S.A. Company the Hellenic Sugar (YFA). Corporation (PPC), the is established. country’s largest natural Industry, is gas consumer, which connected to the forms the basis for the network. development of the natural gas market in Greece. the company

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The Public Gas Corporation is The Public Gas Corporation is the company of Dual-Fuel or Bi-Fuel technology. Within the that introduced natural gas in Greece, making framework of further expanding the use of the company that introduced an energy investment that was vital for the gas-powered vehicles in Greece, the establish- natural gas in Greece, making country – an investment exceeding a EUR ment of new NGV filling stations within already an energy investment that 1.5 billion book value which brought natural existing liquefied gas stations in Athens, Thes- gas from Thrace to Attica and to all major saloniki, Larisa and Volos is promoted, while was vital for the country – an consumption centers of the Greek mainland. three retail filling stations in Attica and one in investment exceeding a EUR Thessaloniki are already operational. of great importance, namely in the Greek- DEPA Strategy The adoption of a Corporate Social Respon- Italian and Greek-Bulgarian pipelines. These sibility (CSR) strategy constitutes a powerful 1.5 billion book value which DEPA has contributed to the emergence of It is obvious to DEPA that economic devel- Greece as an energy transit point to Europe, The main Liquefied Natural Gas (LNG) plant are relatively mature projects, expected to opment should be pursued by taking into tool that enables DEPA to achieve: brought natural gas from and also to the development of the Greek on Revithoussa Island constitutes an energy be implemented over the next five years, as account social welfare and environmental Thrace to Attica and to all economy and the improvement of environ- asset of utmost importance for Greece, since they have been characterized by an EU deci- protection. This perception becomes particu- • operation on the basis of transparent mental conditions. With large-scale basic it provides safety regarding the supply of sion as Projects of Common Interest (PCI). larly important, given the company’s leading procedures major consumption centers of infrastructure projects (by Greek standards) energy, operational flexibility in the transport The progress regarding these initiatives is position and role in the growth of the Greek • more effective corporate governance the Greek mainland. of a book value exceeding EUR 1.5 billion, the system and an enhanced capacity to cover the of strategic importance both for DEPA and economy as well as in the protection of the • the strengthening of society’s trust company brought natural gas to the periphery increased demands of the natural gas market. Greece. environment. • the creation of a competitive advantage and as well as to the major urban centers of the • The company is highly profitable, boast- • an increase of company value mainland. DEPA’s positive contribution expands beyond ing, on a group level, cumulative figures of Through long-term strategic planning as well the Greek borders, as crucial interconnection approximately EUR 600 million over the last as daily operations, DEPA aims to be not only Fully realizing that responsible corporate 1,200 km of high-pressure gas transmis- projects are scheduled for speedy completion. five years. a financially robust company, but, at the same operation leads to sustainable develop- sion networks and 5,500 km of gas dis- time, an active and responsible member of ment, DEPA guarantees that its responsible tribution networks have been constructed. Company Vision society characterized by respect for people corporate practices will continue to define the DEPA Today: and the environment. Based on its corporate overall strategy. More than 1,000,000 consumers enjoy the • The company has specific commitments The DEPA vision is to contribute to the values, the company is implementing a multi- benefits of natural gas. The use of natural gas with long-term contracts for the supply of country’s sustainable development by further faceted program and a series of initiatives expands to industry and transport, with about natural gas (result of Intergovernmental connecting Greece with Europe’s energy DEPA Strategic Goals: which move along the following axes: 400 industries connected to the natural gas Agreements). These agreements have been networks and by rendering the country a hub To turn Greece into an energy hub for South- network, while 600 buses of Road Transport supporting the country’s sufficiency and of energy transactions at a regional level, in a eastern Europe • the creation of a healthy working environment SA (OSY SA, formerly ETHEL), that is, 20% safety of supply. period when the energy sector constitutes a To increase the participation of natural gas • the welfare and support for society, of the Athens Urban Transport Organization • It participates in the Gas Distribution Com- key factor for the environment as well as for in the country’s energy balance and expand particularly in the areas where the company buses, 112 municipal garbage collection panies (EPAs) of Attiki, Thessaloniki and the formation of geopolitical balances. geographically the access to natural gas operates vehicles, as well as private cars and commer- Thessalia that have already been operating Fully understanding the pressing need to throughout Greece, with a view to protecting • the support for “green” entrepreneurship cial vehicles are powered by natural gas. for a decade under private management and use forms of energy which are friendlier to the environment • the actual and active protection of the it is working on the establishment of three the environment, DEPA assumes its share of To preserve the company’s leading role in the environment - a key company priority DEPA has two refueling stations in Attica, in additional Gas Supply Companies in the responsibility and proceeds with strategic syn- deregulated energy market under healthy • the promotion of Greek culture and the the areas of Anthousa and Ano Liosia, with a areas of Central Greece, Central Macedonia ergies, both at national and European levels, competition conditions support for literature, arts and sciences capacity of 5,000-cubic meters/hour (Nm3/h). and Thrace, as provided by the legislative aiming at continuous geographic penetration To actively contribute to Greece’s sustainable • the promotion of sports and education Since September 2010, the Anthousa station framework. and expansion of accessibility to natural gas development and the support for young people has been operating as a retail station for sup- • It participates in two international initiatives at competitive prices, always with profound To actively contribute to social welfare plying professional and private use vehicles respect for the environment and society. the company DEPA group structure Hellenic Petroleum TAIPED The DEPA SA Group currently holds a stake mercial and residential sector, have been in the following companies: “Hellenic transferred to Gas Distribution Companies Gas Transmission System Operator S.A.” (EPAs). (DESFA S.A.), Gas Distribution Compa- nies (EPAs) operating in various areas of Β. DESFA S.A. 35% 65% Greece, IGI POSEIDON S.A. and Natural Gas In 2007, the corporation under the name Interconnector Greece - Bulgaria (ICGB “Hellenic Gas Transmission System Opera- 10 AD). tor S.A. (DESFA S.A.)” was established as DEPA 11 a wholly-owned DEPA subsidiary. The Parent Company entirety of the National Gas Transmission DEPA is currently owned 65% by the Hel- System facilities was transferred from lenic Republic Assets Development Fund DEPA to DESFA SA. Trading Activitities Participations (TAΙPED) and 35% by Hellenic Petroleum S.A. (HelPe S.A.). Participation in companies 50% DEPA S.A. Subsidiary C. IGI Poseidon S.A. 100% IGI Poseidon S.A. was established in Companies IGI POSEIDON S.A. 50% EDISON Α. Gas Distribution Companies 2008 by DEPA S.A. (50%) and the Italian DESFA S.A. The legal framework for the establishment company Edison (50%). This company of regional Gas Distribution Companies has undertaken the study, construction (EPAs) was shaped in 1995 with the and operation of the Greece-Italy subsea ICBG 50% BEH participation of DEPA and private inves- natural gas pipeline (IGI), along with its tors. The aim of EPAs is the expansion, mainland facilities, that is, the natural gas operation and maintenance of “city net- compression station. 51% 51% works”, as well as the distribution of gas 51% to domestic, commercial and industrial D. ICGB AD consumers. Until now, the following active Interconnector Greece Bulgaria AD (ICGB ATTIKI EPA THESSALONIKI EPA THESSALIA EPA subsidiaries have been established: AD) was established in January 2011 by IGI Poseidon S.A. (50%) and Bulgarian Gas Distribution Company EPA At- Energy Holding EAD (50%). The company 49% 49% 49% tikis S.A. (Shareholders: DEPA S.A. 51% is responsible for designing and construct- stake and ATTIKI GAS BV 49% stake) ing the new interconnector gas pipeline ATTIKI GAS B.V. ENI Gas Distribution Company EPA between Greece and Bulgaria (IGB). This Thesslonikis S.A. (Shareholders: DEPA pipeline will subsequently be part of the S.A. 51% stake and ENI SpA 49% stake) IGI pipeline, thus allowing Bulgaria and Gas Distribution Company EPA other countries in Southeastern Europe to Thessalias S.A. (Shareholders: DEPA access new sources of natural gas supply. 51% stake and ENI SpA 49% stake)

The establishment of EPAs in Eastern Macedonia and Thrace, Central Macedo- nia and Central Greece, and Evia is under consideration.

Following international tenders, all activities regarding natural gas which are related to urban networks and serve small industries (annual consumption of less that 100 GWh) as well as the com- the company

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Privatization Process In February 2012, the beginning of the public international tender for the privatization of DEPA Group S.A. was announced by the Hellenic Republic Assets Development Fund (TAΙPED).

Basic Financial Data

31.12.2012 31.12.2011 Revenue 1.941.651.348 1.734.863.769 Gross Profit 142.213.391 167.814.381 Profits before income taxes 111.332.325 112.316.878 Profit for the year 106.978.298 94.634.622 Total assets 2.702.057.081 2.403.009.327

Management MANAGEMENT - BOARD OF DIRECTORS ΤThe Board of Directors which manages and represents the company constitutes DEPA’s higher governance body and comprises 11 members with a five-year term. Both the Chief Executive Officer and the Deputy CEO are executive members of the Board of Direc- The Chairman and Chief Executive Officer is Mr. Harry Sachinis, Mechanical Engineer, MBA, and Mr. Spiros Paleoyannis, tors. Chemist, MBA, is the Vice Chairman and Deputy CEO.

As DEPA is not listed on the Athens Stock Exchange, the members of the Board of Directors are not classified as independent and/or The other members of the Board of Directors are Mr. Theodoros Vardas, Representative of Hellenic Petroleum S.A., non-executive. Chemical Engineer, Mr. Evangelos Kosmas, Representative of DEPA Employees, Economist, Mr. Andreas Shiamishis, Representative of Hellenic Petroleum S.A., Economist, Mr. Rallis Gekas, Representative of Hellenic Petroleum S.A., Economist, The selection of Board of Directors members is carried out on the basis of their experience and their substantial contribution to the Mr. Dimitris Bouraimis, Architect-Engineer, Mr. Dimitris Papakonstantinou, Electrical-Mechanical Engineer, company. The members of the Board of Directors are charged with the responsibility of defining the organization’s overall strategy. Mr. Nikolaos Farantouris, Assistant University Professor, Mrs. Eleni Zilakaki, Representative of DEPA Employees, Economist Equally important is their role and contribution to the overall commitment of the organization to Sustainable Development. In and Mr. Giannis Michos, Lawyer. particular, they are informed, they approve the local and international company projects and commit themselves to their materializa- tion. The Board of Directors assigns duties to company managers related to any commitments undertaken by the company regarding sustainability issues.

The evaluation of Division Heads is comprehensive, based on their annual performance and the attainment of business plan objec- tives. Their final results are evaluated by the Board of Directors and its shareholders and are published in the annual Report as well as on DEPA’s official website. Additionally, the Board of Directors monitors closely the company’s financial performance during its regular meetings, as provided by legislation and the corporate charter. the company

The company organizational chart is shown in the following diagram: Internal Audit OHSAS 18001 standard. After thorough The Regulatory Authority for Energy is an In 2011, the establishment of the Internal controls, certificates of implementation of independent administrative authority which Audit Department was approved by the the management system were issued by TUV has been charged with the task of moni- company’s Board of Directors, which, in order Hellas, while a Management representative toring the growing energy market, both in Board of Directors to ensure the independence and complete was appointed as the person responsible for Greece and in relation to foreign energy transparency of its operation, reports to the Health, Safety and Environment. markets, especially those to which the Greek Internal Control Audit Committee. During 2011 and 2012, market is connected. In particular, R.A.E. is audits were performed in accordance with Within the framework of DEPA’s strategy for responsible for monitoring full compliance the approved Audit Plan and no discrepan- better natural resources management and with the rules of fair competition in coopera- President & CEO cies were found. environmental impact minimization, the tion with the Hellenic Competition Commis- company adopted and is now implementing sion, for granting operation and ownership of 14 CSR Committee the ISO 14001 Environmental Management independent natural gas system licenses and 15 DEPA, fully recognizing the importance of System at the Refueling Stations of Ano natural gas distribution and supply licenses Vise President Anti Trust both the determination and the implemen- Liosia and Anthousa, respecting international to eligible customers, and for certifying & Deputy CEO Compliance Officer tation of a Corporate Responsibility strat- environmental protection standards and Natural Gas Transmission System Operators. egy, has established since 2009 a Commit- modern sustainable development practices. Following recent legislative provisions, the tee on Corporate Social Responsibility. The The company’s certification for the imple- Regulatory Authority for Energy is responsi- company has a Corporate Social Respon- mentation of the Environmental Manage- ble for the formulation of market operation sibility Department which, in collaboration ment System was issued by the Inspection rules on a regional level by cooperating with with the Committee on Corporate Social and Certification Organization TUV HELLAS in the regulatory authorities of other countries Legal Division Gas Supply Finance Responsibility, is responsible for: June 2012. (E.U. member-states) as well as with those • the development of pertinent policies of non-EU countries, the aim being to resolve cross-border issues in order to boost cross- Corporate & Regulatory border trade. Affairs Gas Portfolio IT & Gas Transactions Risk At the same time, the domestic natural gas Management & Administration market of EU member-states is governed by common rules, formed gradually through Strategic & three successive Directives, which are sup- Corporate Development ported by European Regulations. The most Gas Sales Human Resources recent Regulation of 2011 clearly regulates issues regarding integrity and transparency in the wholesale energy market. Gas Distribution International Activities

Technical Division • the determination of strategic priorities Compliance with the • the coordination of the pertinent actions National and European and • the management of all affairs related to Regulatory Framework Fig. 3: Company organizational chart DEPA’s operation is strictly controlled and de- corporate social responsibility termined by a specific regulatory framework. The conditions of import, transportation Internal Management and distribution of natural gas are defined Systems by strict legislation both at national and In 2012, the Occupational Health and European levels. At a national level, DEPA’s Safety Management System was in- compliance with existing laws is constantly stalled in the Natural Gas Bus Supply Stations supervised by the Regulatory Authority for (SALFA), in line with the requirements of the Energy (R.A.E.). the company

16 Code of Compliance Commitments to external 17 67% 61% 49% 51% 24% 100% with the rules of fair initiatives Competition Understanding the vital role the company Corporate Incorporation Management Performance Assurance In December 2012, DEPA adopted the Code has to play both in social and corporate Strategy and Impact and Charting of Compliance with competition legislation activities, DEPA participates actively in which sets the framework for ensuring com- selected associations, groups, clubs, fora and pliance of all employees with the existing other organizations in order to support and 70% Society 87% laws on free competition. promote its stakeholders’ interests. Within Full compliance with the rules of free this framework, the company is a member of competition law is the cornerstone of the the Hellenic Network for Corporate Social Re- 46% Environment 76% company’s operation. sponsibility, CSR Hellas, the Hellenic Institute At the same time, a confidential line was of Entrepreneurship and Sustainable Devel- launched that gives staff the opportunity to opment, as well the CSR in Greece forum. 50,78% CRI 2011 76% Market 90% report confidentially to the Compliance Of- Evaluation Results ficer any issues related to competition law. At a corporate level, DEPA is a member of both Greek and International Corporate As- CRI 2012 Work In 2012, the case regarding the company’s 55,81% 69% 67% dominant market position and its relation sociations and Chambers, including: Eurogas, Evaluation Results Environment with DESFA was adjudicated before the Com- the European Federation of Energy Traders petition Commission. The case was closed (EFET), Groupe International des Importa- teurs de Gas Naturel Liquefie (GIIGNL), the with DEPA undertaking commitments and DEPA supports the harmonization of corpo- Participation in the National CSR Index and From 2011 to 2012, there was a change without any fine being imposed. Within the International Gas Union, the Observatoire Mediterraneen de l’Energie, the Institute rate social responsibility activities with the Evaluation by External Agency (CSR Institute) in the charting standard. Although the framework of company commitments before international CSR standards and with the main categories remained the same, the of Energy for South-East Europe and the 2011 was the first year DEPA participated the Competition Commission, the first auc- principles of the U. N. Global Compact. For new model was enriched with additional Hellenic Institute of Entrepreneurship and in the National CR Index of Business in The tion of natural gas took place in December DEPA, the implementation of the ten prin- parameters and became more difficult and Sustainable Development. It is also a mem- Community (BITC), receiving awards in the as a mechanism through which quantities of ciples of the U.N. Global Compact is a moral demanding. For this reason, a strict com- ber of the Hellenic Federation of Enterprises, BRONZE category for its actions and social natural gas are made available at competitive obligation and an indication of responsible parison of the results for these two years is the Association of Chief Executive Officers, responsibility programs. This is one of the prices. actions. not recommended. However, DEPA’s overall the Atlantic Council, the Athens Chamber of most important distinctions, which also con- progress can be seen clearly and so can its Commerce and Industry, the Hellenic Ameri- stituted a legacy for the company’s commit- consistent and continuous commitment to can Chamber, the Hellenic Italian Chamber, DEPA CSR Evaluation - ment to the materialization of a long-term being evaluated on CSR issues by independ- the Hellenic-Serbian Union of Commerce Awards social responsibility strategy. ent agencies. and Industry, the Hellenic Russian Chamber “Greek Commerce – Corporate Social of Commerce, the Hellenic-Turkish Chamber Responsibility - Export Leaders 2011” In 2012, the company was awarded a double of Commerce and the Hellenic Management distinction in the CR Index in recognition of In January 2011, DEPA was awarded the Association. Additionally, with regard to the Corporate Social Responsibility program prize Greek Commerce – Social Responsibil- sustainability and corporate responsibility is- it implements. DEPA was awarded the Bronze ity – Export Leaders 2011 for the area of sues, it is a member of the Hellenic Network Award as well as a special commendation, Corporate & Social Responsibility – Protec- for Corporate Social Responsibility, the Global the Best Progress Award, for the significant tion of the Environment by Stat Bank. Sustain organization and the CSR in Greece progress the company made from 2011, the forum. year of its first participation in the index, to 2012. identification and mapping of stakeholders identification and mapping

opinions expressed by employees are related DEPA’s plans are presented, the issues that Shareholders: Recognizing its share- of stakeholders to the overall image they have created about concern them are analyzed and, depending holders’ increased need - due to the the company. on the case, corporate decisions and choices unstable economic environment - to know are reformulated. the internal developments in detail, DEPA DEPA has made the commitment that the Customers (power generation, regularly reports on the progress of its activi- answers given by its staff on matters of industry, Gas Distribution ties and provides comprehensive information For DEPA, communication and dialogue with implements specific actions in order to general or specific professional interest Companies): DEPA’s size and its customers’ on its operation. The company develops its 18 For DEPA, communication and 19 its stakeholders is an interactive process, maintain unhindered communication with its brought to their attention will be an impor- requirements render the effective response relations with shareholders on the pillars of dialogue with its stakeholders inextricably connected with its operation. The stakeholders, to “listen” to their concerns and tant criterion in corporate decision-making. to their needs a critical element for the transparency and immediacy. is an interactive process, active involvement and briefing of interested know their expectations. DEPA employs infor- The company believes that the opinion of company. The company: inextricably connected with parties is a necessary procedure employed mal mechanisms which serve to facilitate the its employees leads to decisions that reflect • Provides the required quantities of natural Regulatory Authorities: Regulatory before decisions are made, while it often flow of employee and shareholder recom- their needs. The Opinion Survey results are gas at competitive prices authorities define and control the proper its operation. The active contributes decisively to changes made mendations and proposals to management. analyzed and utilized appropriately by the • Ensures long-term natural gas sales functioning of the energy market by applying involvement and briefing company so as to plan and implement cor- contracts at competitive prices particularly strict criteria. Within this context, rective actions in the areas where improve- • Maintains platforms of open communica- DEPA has to respond effectively to the ever- of interested parties is a ment appears to be necessary. tion with its customers changing energy market conditions and to be necessary procedure employed • Conducts regular customer surveys in order in line with both the increasing demands for before decisions are made, Within the framework of the CSR strategy, to redefine corporate strategy environmental protection and the conditions DEPA has recognized the following Stake- of competition. Recognizing this need, DEPA while it often contributes holders: Domestic, commercial and participates actively in meetings regarding decisively to changes made industrial customers: Domestic, draft legislation and regulatory frameworks, Human Resources: At a time when commercial and industrial customers pur- at a national and European level, by provid- even after the decision-making work relationships are tested more than chase natural gas through the EPA network. ing adequate information and promoting the process. The development of ever, DEPA aims at reducing staff feelings of DEPA is steadfast in its commitment to interests of its stakeholders. trusting relationships, based insecurity and uncertainty and fostering a conducting business responsibly and to offer- safe and creative work environment. Despite ing natural gas at competitive prices, treating Media: Keeping the public informed of DE- on transparency and dialogue, the unfavorable external environment, the with the same respect the needs, expecta- PA’s actions is crucial to the company. Aiming constitutes a core company company strives to provide continuous and tions and requirements of all customers. at enhancing communication with the Media, valid information on anything that may DEPA systematically sends updates on its principle. concern staff and to strengthen communi- Suppliers: While undergoing a period of initiatives, seeks regular meetings with cation channels. Moreover, it continues to increasing pressure in the market, DEPA aims journalists and keeps a fully updated website. invest in systematic staff training and thus at maintaining its high consistency towards The company’s goal is to maintain open contributes to the professional development its suppliers. The company’s relationships communication with the Media and foster a of its people. with its suppliers are governed by a very relationship based on transparency. strict regulatory framework, according to Society: The continuous and open dialogue which the company audits its suppliers with society is an important element of regularly in order to ascertain their compli- DEPA strategy. The DEPA network develop- ance with DEPA policies. Apart from this, ment plans directly concern local communi- DEPA implements responsible practices and ties which seek timely and comprehensive operates in accordance with the stipulations even after the decision-making process. The The participation of shareholders and two information. Worries and preoccupations are of the Government Gazette on supply, with development of trusting relationships, based (2) employee representatives in the Board of expressed regarding the potential envi- an open discussion through its website. on transparency and dialogue, constitutes a Directors forms the basic mechanism. ronmental and urban impact of network expansion. At the same time, new demands The agreements signed between DEPA and third parties on core company principle. the provision of any services whatsoever (studies, network Another mechanism is the Human Resources are expressed continuously by regions where construction, service provision agreements etc) include a DEPA considers as its stakeholders all those Opinion Survey which is conducted annu- there is no access to natural gas and said special clause on the responsibility of said parties to respect the access is desired. The company holds regular existing legislation, European and Greek. Furthermore, the basic who are directly or indirectly affected by ally and shows positive results regarding DEPA natural gas suppliers have publicized Codes of Corporate its operation as well as those who affect DEPA’s social performance. This high rate is meetings and extensive discussions with lo- Ethics/Codes of Conduct. the company. The company systematically particularly important considering that the cal community representatives during which natural gas: energy for the future

Compressed Natural Gas is Clean: natural gas: energy for the future Gasoline

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Natural gas is a key tool for other fuels, both in domestic and commercial Natural Gas is the safest and industrial applications. combustion fuel promoting the European According to the United States Environmen- Petroleum objective “20-20-20” which It is the cleanest and least pollutant fuel tal Protection Agency (USEPA), natural gas, stipulates that a 20% compared to all other conventional fuels. due to its physicochemical characteristics, Natural gas burning produces less carbon is one of the safest propellants (combus- reduction of greenhouse gas dioxide, so the replacement of all other tion fuel?) in use today. It has the highest emissions, a 20% increase in fuels contributes to the containment of the safety features both in terms of the fuel energy efficiency and a 20% greenhouse effect. It does not contain sulfur supply system and the engine management compounds which pollute the environment system. It is therefore ensured that under no increase in renewable energy and cause the acid rain phenomenon. Addi- circumstances will there be any fuel leak or sources is to be achieved. tionally, it burns cleanly and it does not emit any risk of vehicle explosion in the event of soot and suspended particulates, thus reduc- an accident. ing air pollution, while natural gas plants and Source: its distribution and transportation network comply with all safety rules in accordance Natural gas is a key tool for promoting the with international standards. European objective “20-20-20” which stipu- Compressed Natural Gas is Economical: lates that a 20% reduction of greenhouse For purposes of demonstration, the following gas emissions, a 20% increase in energy table shows the pollutants emitted during efficiency and a 20% increase in renewable natural gas combustion in relation to other energy sources is to be achieved. Natural fuels (in g of pollutant per kWh of imported gas is a factor in developing ecological fuel heat). transportation and commercial production of OR OR innovative energy sources such as hydrogen, while at the same time it is necessary for a substantial expansion of Renewable Energy Natural Sources. Carbon Sulfur Carbon Nitrogen Hydro- Gas Fuel type Particles Dioxide Dioxide Monoxide Monoxide carbons Gasoline Petroleum LPG Natural gas is a hydrocarbon mixture consist- ing primarily of methane extracted from un- Crude Oil 260 1.147 0.046 0.0439 0.015 0.150 derground alcoves and layers of porous rock. Natural gas 199km Due to its qualities, it outbalances all other Heating Oil 249 0.056 0.045 0.189 0.015 0.023 primary energy forms and, therefore, it is the Petroleum 112km basic choice of the European Union, while it Diesel 244 0.054 0.044 0.185 0.015 0.022 is also considered to be the fuel of the 21st With natural gas you can Liquid Gas 227 0.000 0.025 0.157 0.006 0.007 century as well as a way to achieve a transi- travel longer distances: LPG 109.2km tion from conventional to renewable energy Natural Gas 177 0.000 0.022 0.137 0.005 0.007 sources. Furthermore, it is more flexible in Gasoline 70km terms of use and management in relation to market

market Gas Distribution EPAs under consideration Companies (EPAs) DEPA is examining the prospect of pen- DEPA, being aware of the responsibility etration and expansion of its network to stemming from its leading role in the energy areas all over Greece that are currently not sector, sets as a main priority the continuous connected to the network. By doing so, it 22 expansion of the natural gas network to as actively supports local communities where 23 many geographical areas as possible. In order quality of life is significantly improved to achieve maximum penetration in new areas through the use of natural gas. where until today there has been no access to It is important to note here that DEPA, DEPA’s corporate philosophy natural gas, DEPA founded the Gas Distribu- within the framework of the corporate tion Companies. These are subsidiaries whose responsibility strategy, proceeds to pipeline focuses on development objective is the expansion, operation and expansion even in geographical areas (economic and social) maintenance of “city networks” as well as the where such an investment provides a return assessed within an existing distribution of gas to residential, commercial primarily based on social and environmental and industrial consumers. terms and not in purely financial ones. framework of accepting Until today, DEPA has invested a total responsibility towards amount of EUR 108 million in Eastern Existing EPAs: Macedonia and Thrace, Central Macedonia, stakeholders. Three EPAs are currently operating, namely, Central Greece and Evia, while over the next one in Attica, with the participation of Attiki three years investments from the new EPAs Gas B.V. consortium and two in Thessaloniki will exceed EUR 150 million. DEPA’s corporate philosophy focuses on on network construction amounted to EUR 53 ports the normal operation of the electricity and Thessalia with the participation of the development (economic and social) assessed million. market which is particularly important to the Italian company Eni. The networks are continually expanding within an existing framework of accepting company. and it is estimated that by the end of 2015 responsibility towards stakeholders. Emphasis DEPA total sales in 2011 were at 4.225 billion EPAs under establishment they will have a total length of more than is placed on healthy terms of cooperation Nm3 while in 2012 DEPA total sales amounted The funding issues Greek companies faced In November 2011, DEPA announced interna- 1,300 km, so that approximately 1,000,000 and the core of company activities is no other to 3.948 billion Nm3, reduced by 6% com- during the greater part of 2012 resulted in tional tenders regarding the establishment of people will have access to natural gas. than its customers and the adequate supply of pared to 2011. Selling price per unit increased a significant increase of overdue accounts three new Gas Distribution Companies in the natural gas networks, both achieved through in 2011 and in 2012, due to an increase in receivables and financial obligations for most regions of Central Greece and Evia, Central Throughout the period covered by this the continuous search for methods that international prices of petroleum products of the key market players - players that repre- Macedonia, Eastern Macedonia and Thrace. report, the company has made no con- improve the entirety of products and services that also define the price of natural gas. sent a significant part of total company sales. The establishment and operation of the three tribution whatsoever to political parties, provided. In this way, DEPA forges strong and The company took the necessary measures to new EPAs is a very important investment in the politicians or related institutions, and it has long-lasting relationships with its custom- The company faced the following issues and deal with the liquidity problem. Greek regions as, apart from the large number not accepted any financial support by any ers, gas suppliers and partners, always fully uncertainties in 2012 that affected its financial Gas Distribution Companies (EPAs) of jobs to be created, it leads to improved related agencies. respecting their needs and expectations. results: DEPA, being aware of the responsibility competitiveness for industrial and commercial stemming from its leading role in the energy companies, decrease of family budgets and During 2011, DEPA developed a five-year Busi- The liquidity situation in the electricity market sector, sets as a main priority the continuous contributes to better environmental protection. ness Plan for the period 2011-2015, revised deteriorated. According to official data pub- expansion of the natural gas network to as at the end of the year on the basis of energy lished by the Regulatory Authority for Energy many geographical areas as possible. In order Contribution to CO2 reduction (2012-2014) market developments and adopted by the and other competent bodies, cash inflows to achieve maximum penetration in new areas Board of Directors. The review was completed to electricity trading companies from sales where until today there has been no access to in February 2012 and was redefined for the and other charges to consumers are signifi- natural gas, DEPA founded the Gas Distribu- EPAs Tonnes period 2012-2016. Within the framework cantly lower than cash outflows to electricity tion Companies. These are subsidiaries whose Eastern Macedonia and Thrace 213.488,40 of the Business Plan, the development of producing companies. Despite this problem, objective is the expansion, operation and Central Macedonia 530.247,95 networks of filling stations which will make and while the company’s claims against its maintenance of “city networks” as well as the Central Greece and Evia 592.209,67 natural gas available for use in vehicles was debtors remain intact, since the company did distribution of gas to residential, commercial promoted. In 2011, the total amount spent not contribute to this situation, DEPA sup- and industrial consumers. Total 1.335.946,02 market

Number of Customers

EPAs/Year 2011 2015 2020 24 25 Eastern Macedonia and Thrace 41 18.438 43.909 Central Macedonia 44 11.513 42.288 Central Greece and Evia 85 29.440 35.115 Total 170 59.391 121.312

Natural Gas Consumption in million m3 Electricity generation Industrial Sector In the industrial sector, natural gas offers EPAs/Year 2010 2011 2012 2015 2020 from natural gas Natural gas is rapidly penetrating the Greek increased efficiency with significantly fewer Eastern Macedonia and Thrace 14,66 20,5 34,85 63,84 11,09 electric power industry. Combined-cycle power emissions, while it contributes to operating Central Macedonia 33,26 37,5 109,38 143,01 203,64 plants and combined heat and power systems cost reduction as well as to production pro- Central Greece and Evia 54,56 54,5 121,7 162,57 188,27 are the optimal choices both in terms of cost cedure improvements and thereby to finished and energy efficiency as well as in terms of product quality. The main industries that now Total 102,28 112,5 265,93 369,42 503 environmental impact. use natural gas are the oil industry, the metal- lurgical industry, the textile industry, the food The Public Power Corporation has been DEPA’s industry, the ceramic industry, the paper indus- first customer since 1997, while other private try, greenhouse plants etc. Today, the overall Compliance with National Customers Today, DEPA is the major natural gas power plants, such as the companies HERON rate of natural gas use by the industrial sector Legislation DEPA’s extensive clientele includes electricity supplier of: THERMOELECTRIC S.A. in 2004 and ELPE- in areas where there is a network reaches Throughout the time period covered by producers, industries, commercial customers, • electricity producers DISON POWER S.A. in Thessaloniki in 2005 or exceeds 90%. Until now, DEPA has signed this report, no fines have been imposed on cogeneration customers, the EPAs and the • large consumers, mainly industries, with an followed suit. In 2008, ALUMINIUM S.A.’s com- natural gas sales agreements with approxi- the company for non-compliance with the gas-powered vehicle industry. The company annual consumption of more than ten mil- bined heat and power plant came in operation. mately 200 small and large industrial units. legislation concerning the use of products and sets as a top priority the prompt and efficient lion cubic meters In 2010, the combined-cycle power plant of services. customer service and this is the reason why • the existing Gas Distribution Companies HERON II THERMOELECTRIC STATION OF VIOTIA DEPA sets specific and measurable goals. (EPAs) S.A. came in operation in the area of Thiva, Government subsidies Among its strategic objectives is the unhin- • gas-powered vehicles, the public transport while the second combined-cycle power plant Subsidies are initially recorded at their nominal dered availability of natural gas at competitive fleet (ETHEL and OASA), municipal garbage of ELPEDISON POWER S.A. in the industrial value when there is reasonable assurance prices, as well the development and supply collection trucks, and private vehicles area of Thisvi in Viotia also began its operation. that the subsidy will be received and that the of all kinds of new applications and services • small industrial consumers and cogeneration Furthermore, in June 2011 the operation of Group will comply with all stipulated condi- related to natural gas use, the aim being to users in the areas of new Gas Distribution the combined-cycle power plant PROTERGIA tions. Subsidies regarding current expen- meet increasing customer expectations. DEPA Companies (EPAs) began in the area of Agios Nikolaos in Viotia ditures are posted to the relevant period is committed to fulfilling client needs and pro- • commercial customers in the areas of new and at the end of the same year Korinthos income statement and are matched with the viding flexibility in terms of customer choices Gas Distribution Companies (EPAs) Power also started operating. respective expenditure. Subsidies related to by supplying natural gas directly, with or the purchase of tangible fixed assets (fixed without related transportation services, while assets) are included in long-term liabilities as taking into account the developing natural gas differed income, and they are recognized as regulatory framework. income to be transferred to the income state- ment corresponding to the useful life of the subsidized asset. market

2011 DEPA client dispersion by region 2012 DEPA client dispersion by region

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2011 DEPA client dispersion by region 2012 DEPA client dispersion by region THESSALONIKI SERRES ATTICA KOMOTINI IMATHIA DRAMA VIOTIA KORINTHIA MAGNISSIA EVROS DRAMA LARISSA LARISSA XANTHI EVROS MAGNISIA VIOTIA KOMOTINI IMATHIA XANTHI FTHIOTIDA KILKIS THESSALONIKI PIERIA ATTICA PIERIA KAVALA SERRES KAVALA KILKIS FTHIOTIDA TOTAL CLIENT UNITS: 192 TOTAL CLIENT UNITS: 181 market

In the commercial sector, natural gas: • Does not require dealing with orders and fuel delivery • Allows better utilization of spaces that are used today to store fuel (tanks) 28 • Offers aesthetic adequacy, increased cleanliness of areas and appliances 29 • Requires less appliance maintenance • Contributes to rational energy use, to the reduction of operational expenses, to economizing • Prolongs equipment life while ensuring greater efficiency

Natural gas sales by sector Gas-Powered Vehicles Natural gas sales by sector – 2011 The increasing air pollution problem in cities tive is to increase the use of natural gas in the installation of compressed natural gas Total: 4.225 billion m3 including gas sales for balancing requires a shift in orientation to efficient and motor transportation. Being a pioneer in (CNG) pumps in 12-14 stations in the large 62,23% POWER GENERATION environmentally friendly fuel. The European customer service within a liberalized environ- cities of Larissa and Volos which are along Union recommends that governments ment, DEPA has already proceeded with the the Athens-Thessaloniki highway. 9,78% INDUSTRY- CHEMICAL USE provide incentives for the adoption of natural development of a sales network throughout 6,42% INDUSTRY - THERMAL USE gas in motorization, aiming at reducing de- Greece covering the needs of gas-powered 0,95% INDUSTRIAL COGENERATION pendence on petroleum and achieving better vehicles. 15,60% GAS DISTRIBUTION COMPANIES (EPAs) environmental protection. DEPA actions to further stimulate natural gas 0,06% COMMERCIAL USE In this context, DEPA’s long-term objec- penetration in motor transportation include 0,38% GAS-POWERED VEHICLES 0,30% DESFA - OWN CONSUMPTION AND LOSSES 4,28% DESFA - BALANCING Residential and Commercial Sector There are multiple significant advantages of • A longer useful life for appliances and Natural gas sales by sector – 2012 natural gas over all other energy sources for equipment, with greater efficiency and Total: 3.948 billion m3 including gas sales for balancing residential and commercial use: lower maintenance cost, without additional 64,22% POWER GENERATION expenses for a smooth operation (tanks, 9,57% INDUSTRY- CHEMICAL USE In the residential sector, natural gas pumps, pre-heaters, etc.). guarantees: • Savings at many levels, given that gas 6,15% INDUSTRY - THERMAL USE • Autonomy, immediacy and speed consumption is not prepaid, as is the case 1,00% INDUSTRIAL COGENERATION • Constant and permanent supply, without of buying and burning oil to operate the 14,45% GAS DISTRIBUTION COMPANIES (EPAs) contingencies central heating system. • Safety in use, without odours, noise 0,08% COMMERCIAL USE and pollution 0,40% GAS-POWERED VEHICLES • Easy, clean and space-saving equipment 0,17% DESFA - OWN CONSUMPTION AND LOSSES installation 3,96% DESFA - BALANCING market

DEPA, always focusing on innovation and Customer Satisfaction Suppliers DEPA’s contract with Gazprom ensures the matches the technical specifications and DEPA Business Plan / development, examines constantly new Survey DEPA is the only company in Greece that annual supply of the Greek market with up meets the economic criteria is selected Monitoring trends and technologies and seeks new areas of com- has signed long-term natural gas supply In 2012 the company conducted a Cus- to 2.8 billion cubic meters (Nm3) at least after the evaluation of all files (examples developments in the mercial activity, always ensuring that its tomer Satisfaction Survey. Through 44 agreements with Russian Gazprom, Turkish until 2016, the contract with the Turkish of tenders: provision of services offered initiatives take environmental protection questions, customers were asked to express BOTAS and Algerian Sonatrach. BOTAS concerns the annual supply of up to by a travel agency, provision of insurance energy and natural gas and social contribution into account. Within their opinion on issues regarding the overall DEPA is the main importer of pipeline 0.71 billion cubic meters of gas until 2021, consulting services, supply of industrial industry this framework, it should be pointed out operation of the company (products and natural gas and liquefied natural gas (LNG) while the contract with Sonatrach (LNG) metering stations and so on). All tenders are • The 2012-2016 Business Plan was revised that particular interest is shown in areas services, cooperation with staff, customer in Greece, having extensive experience of guarantees the country’s supply with 0.68 uploaded onto DEPA’s website and the inter- in November 2012 taking into account such as: more than 15 years in the Greek market. By service, pricing policy, corporate commu- billion cubic meters per annum at least ested parties can obtain the relevant docu- the basic data and parameters of the setting the strictest cooperation stand- nication etc.). More than 50 businesses re- until 2021. ments from the company’s headquarters. energy market, as the latter was formed • Natural gas use in combined heat and sponded to the questionnaire and provided ards with its suppliers, the company takes during the year, as well as DEPA commit- power generation and air conditioning important information that DEPA examined advantage of its position and experience ments before the Competition Commis- 30 • Natural gas use in agriculture to achieve the optimal coupling between Producing country Maximum Quantity Contract Duration sion. 31 and evaluated in depth in order to redefine Supplier • Supply of remote regions with its strategy and its choices where this was international supply and domestic demand. (piped gas & LNG) (bn Nm3/year ) (duration until) compressed natural gas (CNG) deemed necessary. The company monitors and participates • DEPA participated in the working group actively in global gas market developments Russia Gazprom 2,80 2016 established by the Regulatory Authority and is always in contact with its interna- Some of the survey findings are shown in Algeria Sonatrach (LNG) 0,68 2021 for Energy with the participation of the the figure below: tional suppliers so that gas supply terms Hellenic Gas Transmission System Opera- stipulated through long-term contracts Turkey Botas 0,71 2021 tor (DESFA), the Hellenic Transmission CUSTOMER SASTISFACTION always meet customer needs and specifica- System Operator S.A. (DESMIE) and repre- tions and reflect current market conditions. Total DEPA Contracted Quantities: 4,2 sentatives of the Ministry of Environment, Fully respecting every single customer, Energy and Climate Change (YPEKA) in Corporate Communication DEPA strategically aims at continuing to order to formulate a preventive action ensure sufficient quantities of natural gas at The most important benefits of DEPA’s Accountable Information plan for addressing issues of security of competitive prices, from reliable and diver- contracts are the stability and the competi- and Communication supply. Products-Services sified sources, and thus maximize security tive prices provided which facilitate the Within the framework of its voluntary com- of supply. business planning of commercial customers mitment to responsible operation, DEPA • DEPA compiled comments within the and support the budget of residential con- sets the highest standards in providing framework of the company participation in RAE’s public consultation regarding the Customer Service sumers, both crucial considerations given information, marketing and promotional the ongoing recession. activities carried out on a regular basis. A national regulatory framework, as well as set of rules, which are consistent with the participation in ACER & ENTSOG consulta- tions regarding the respective European Furthermore, DEPA is supplied with LNG principles of public advertising, ensure that Timely Information - Price Changes regulatory framework. quantities from the global spot market, company actions reflect generally accepted when such quantities are available at standards of conduct and that they are real and do not mislead the public. These rules • The company participated in the EFET competitive prices, both to satisfy customer 020406080100 guarantee that the responsible communica- Gas Committee, the aim being to pro- needs and to ensure the sufficient supply of tion practiced by DEPA abides by strict rules mote company strategies through this the Greek market in cases of increased de- of public product and service advertising. organization which serves the interests of mand. It should be noted that the supply of European gas traders. spot LNG takes place within the context of In addition, realizing the importance of the specific take-or-pay clauses which DEPA keeping its stakeholders up to date, DEPA • DEPA is a member of the NGV Europe is subject to so that long-term contracts regularly publicizes information regarding industrial association and collaborates, at Contractual Quantities DEPA are not undermined, thus ensuring the its actions and initiatives both in the media a European level, with all parties involved country’s long-term security of supply with and on the company’s website. In this way, (stakeholders) to spread the use of CNG sufficient, safe and competitive quantities the company maintains close contact with or LNG in transport. The company cooper- of natural gas. its stakeholders, cultivates an environment ates with the Ministry of Infrastructure, of transparency and trust with them and Transport and Networks to modernize and The procedure followed by the company for keeps an open communication chan- upgrade the Legislation on “gas-powered selecting various suppliers includes open nel with those who want and seek to be vehicles” in accordance with the existing European Legal framework and the EU tender announcements, the issuance of informed about company activities. strategy. tender documents and the submission of tenders by interested parties. The inter- ested party that makes the offer which our people

Gender breakdown by business unit Company commitment to equal career opportunities for men and women is proven by staff breakdown by gender. 48.7% of DEPA’s people are women and 51.3% are men. 100 our people 80 60 40 2011 20 Men 32 33 Women 0 Company Headquarters Anthousa Refueling Station Liosia Refueling Station Recognizing that only people Recognizing that only people can make a Personnel breakdown per 100 difference, DEPA constantly upgrades its business unit can make a difference, management systems and ensures the 80 DEPA personnel recruitment takes place appropriate utilization of its personnel. DEPA constantly upgrades through ASEP (Supreme Council for the Selec- It creates dynamic and competent work 60 its management systems tion of Personnel) in full compliance with what teams, thus boosting staff effectiveness and is stipulated by Greek legislation. The primary and ensures the appropriate enhancing employee productivity. People are 40 company objective is to perfectly match the 2012 undoubtedly the cornerstone of DEPA goal utilization of its personnel. abilities and skills of selected employees to achievement and company vision promo- 20 Men It creates dynamic and the requirements of the advertised vacancies tion. The company considers the creation and to ascertain that candidate profiles are in 0 Women competent work teams, thus of a balanced working environment to be of line with company philosophy. Company Headquarters Anthousa Refueling Station Liosia Refueling Station boosting staff effectiveness utmost importance and it fosters a climate of productive dialogue and cooperation with During 2011, four people retired having and enhancing employee personnel in order to build mutual good faith fulfilled the required criteria, while two em- Positions of responsibility by gender productivity. and understanding. DEPA offers its people ployees of the subsidiary company EDA, which The following charts illustrate gender breakdown in relation to positions of responsibility in the company. dynamic career prospects and equal career was absorbed, were transferred. During 2012, and development opportunities, always fully five employees left the company for the same 100 respecting each employee and supporting reasons, and today DEPA has 59 employees. diversity. 80

60 2011 40 84,89% Company Headquarters 2011 5,72% Anthousa Refueling Station 20 Men 9,37% Liosia Refueling Station Women 0 Personnel Executives Senior Management 100

80

2012 60 85,27% Company Headquarters 40 2012 5,58% Anthousa Refueling Station 9,13% Liosia Refueling Station 20 Men 0 Women Personnel Executives Senior Management our people

34 Age breakdown Absence from work 35 DEPA provides equal opportunities regardless of employee age, drawing on the experience of the older ones and the dynamism of the younger. DEPA has adopted and officially implemented an absence management policy. The company uses a centralized electronic system to record This is also reflected in the company’s staff age profile. personnel entry and exit. More specifically, the Ultimus system is installed at the entrance to the company, where employees indicate their presence when they enter or leave company premises (electronic card). In this way, attendance and absence are recorded accurately by the Human Resources Department, so that the company can form at any time a complete profile concerning its people. At the same time, the 2011 <30 30-40 40-50 50-60 >60 company monitors and records the number of injuries and fatal work accidents. Company Headquarters 15 54 58 32 4

Anthousa Refueling Station 2 9 0 0 0 Absences Fatal work 2011 Injuries Accidents due to illness accidents Liosia Refueling Station 5 10 0 0 1

Total 280 0 0 0

2012 <30 30-40 40-50 50-60 >60 Absences Fatal work Company Headquarters 11 64 57 30 6 2012 Injuries Accidents due to illness accidents Anthousa Refueling Station 1 10 0 0 0 Liosia Refueling Station 4 9 2 2 1 Total 311 0 0 0

Breakdown by level of education Staff Turnover Ratio DEPA has executives with an exceptional academic background, with long-term experience and expertise, but mostly with love, faith and devo- Regarding the recruitment process, the competent Human Resources Department, in cooperation with management, determines company tion to its principles and values. It should be pointed out that 45% of its people are graduates of tertiary educational institutions and 17% hold needs in terms of staffing on the basis of business conditions and organizational requirements. At the same time, the company systematically at least one master’s degree. monitors and records staff mobility and utilizes pertinent data to locate areas for improvement.

Technological Leſt 9 High School 2011 2011 Educational University Master’s Ph.D Degree Graduates Institute Graduates Degree Recruited 13 Graduates Total 38 21 68 22 7 Leſt 7 2012 Recruited 12 Technological High School 2012 Educational University Master’s Ph.D Degree Graduates Institute Graduates Degree Graduates All employees (100%), regardless of their gender, return to their work after their parental leave. Total 39 23 66 26 7 our people

Training Furthermore, during 2011 and 2012, courses were organized for employees on: DEPA consistently invests both in professional and personal staff development by organizing continuing education programs, as part of its training plan, which help develop staff knowledge, talents and skills. In 2012, a detailed training plan for employees was followed, under which • Employee engagement workshop a total number of 66 employees participated in inter-organizational programs (16 in seminars and 50 in conferences). In addition to this and in • Retirement issues order to maintain employee engagement, the company prepared comprehensive material so that a performance management and personnel • Economics for non-experts • Calculation and preparation of staff payroll development system could de implemented from 2013 onwards. • BAKU summer energy school 2011 • Energy risk management 36 Total training time (in hours): • Microsoft Office 37 As it can be seen in the following table, DEPA employees were trained for 40 hours on average in 2011 and 40 in 2012 respectively. In total, in • Intra-company retirements the period covered by the report, the total number of training hours was 2,818. • Corporate Social Responsibility • Management of NSRF programs • Situational Leadership 2011 Women Training Men Training • Warehouse personnel training hours hours • National and international competition law Employees 20 1302 31 1390 • Cash flow structures • Integrated payroll program Partners 24 1516 10 440 • NEBOSH • Managing and leading an effective in-house legal DTP Total 44 2818 41 1830 • Payroll from theory to practice • VBA for EXCEL • Financial statement analysis 2012 Women Training Men Training • Energy building inspectors hours hours • GIS • Writing EU program proposals Employees 17 755 24 800 • SCAN HRMS Partners 22 974 7 188 • Fire fighting and building evacuation • OHSAS 18001 Hellenic Organization for Standardization (ELOT) Total 39 1729 31 988 • Eligibility of expenditure • Archive organization

Summary Table of Refueling Station Staff Training Courses (2011-2012) Examples of training programs: • Safety training Program Title Date Educational Institution In June 2012, in accordance with the instructions of the safety technician, the majority of company employees participated in a training program on fire fighting, fire protection and building evacuation. Explosion protection – ATEX 7, 8/7/2011 ERGONOMIA S.A. Training on health and safety As part of Corporate Responsibility and with the intention of training DEPA employees on issues regarding safe driving, the company organ- management system 15/12/2011 ENNOUS ized in its facilities a presentation and speech about the causes of road accidents and their prevention delivered by the veteran car racer, applications in the workplace Mr. Tasos Iaveris. Emphasis was placed on road safety education and behavior, as well as on changes to be made in our mentality in order to and the environment reduce the number of road accidents in our country. Staff training on Health and Ministry of Health and Safety at Work instructions 6/06/2012 Safety at Work Fire at gas-powered vehicles refueling station in Anthousa 6/06/2012 Fire Service

Ministry of Training in proper 13/09/2012 waste management the Environment Training in the use of Ministry of anti-pollution equipment 14/9/2012 the Environment our people

DEPA “listens” to its people

ence is made to issues of corruption, bribery 38 Personal Development Recruitment 39 DEPA firmly believes that evaluation helps its Personnel recruitment in DEPA takes place as well as to corporate practices followed in people develop on the basis of meritocracy, through ASEP (Supreme Council for the the case of delinquent behaviour. In addition find their strengths and focus on the areas Selection of Personnel) in the context of the to this, the company also strictly adheres to where improvement is necessary. In this provisions of Parliamentary Act 2190/94, and human rights legislation. procedure, management’s assessment is in full compliance with the requirements and particularly important, an assessment that standards set by the state. All employees are protected by collective bar- validates the entire procedure and encour- gaining agreements. In each employment con- ages the utilization of evaluation results. For activities taking place in areas outside tract, a minimum time of notice in the case of Attica, local staff is preferred so that local functional changes is defined. According to the The evaluation of Division Heads is compre- communities are supported. collective agreements, the company is obliged hensive, their annual performance and the to respect its financial obligations towards its attainment of business plan objectives taken Remuneration and Work employees. Besides this, the company is also morally bound to consistently reward staff for into consideration. Their final results are Relationships Policy their commitment. evaluated by the Board of Directors and its DEPA’s basic principle is that relations between shareholders and are publicized in the annual the company and its employees are governed There is no wage discrimination between men Report, as well as on DEPA’s official website. by meritocracy and transparency, as maintain- and women, as this would oppose DEPA’s Additionally, the Board of Directors monitors ing a work climate of mutual trust consti- equal opportunities policy. On the contrary, closely the company’s financial performance tutes a company priority. In this context, the DEPA offers career advancement opportunities during its regular meetings, as provided by company consults and communicates with to those who desire professional development legislation and the corporate charter, as its people on an official and personal level. Complaints procedure and prove this through their daily effort and well as during the weekly meetings of the DEPA “listens” More specifically, the company encourages DEPA has an official complaints submission commitment. Divisions which monitor and evaluate current to its people employee participation in trade unions and procedure for its people outlined in detail in issues, company progress and the implemen- Employee Opinion Survey wants staff to take part in decision-making the Internal Regulation. Its employees can DEPA follows an equal opportunity policy, tation of its decisions. DEPA fosters a climate of constructive and in defining company strategy. dialogue and cooperation with its employ- submit their complaints or comments in A large number of company employees par- supporting diversity and equal treatment of writing to the Administrative Council, which all employees, regardless of their gender, DEPA employees are also evaluated for their ees thus achieving mutual good faith and ticipate in trade unions and their representa- understanding. The company believes that the is responsible for complaints management. tives participate in the Personnel Committee religion and social status. The only criterion performance on corporate responsibility regarding its employees is their performance opinion of its employees constitutes a particu- The official complaints procedure includes and the Departmental Board while there is issues. The evaluation is carried out through at work and this is not influenced by their larly important criterion for making corporate the preparation by the employee of an official also the Public Gas Corporation Employees’ an alternative official responsibility assurance gender or other criteria which are not related decisions and makes the necessary efforts to confidential memorandum which is sent to the Union (SEDEPA) which consults with company system which has been adopted and imple- to the company’s operation. During the ensure that the decisions made reflect staff competent committee elected by the Board management. mented by the company and is executed in of Directors. The results are not measurable or period covered by this report, no incidents of accordance with the approved organizational needs as much as possible. publicized, since the procedure is secure and The terms of remuneration and labour rela- discrimination or violation of human rights had chart. The evaluation system concerns em- confidential in order to maintain the balance tions adhere to Corporate Collective Labour been reported. ployees with direct operational responsibility, Within this framework, the company carried of work relationships. Agreements while two group insurance poli- senior executives as well as the Members of out for the first time an Employee Opinion cies cover life, accidents and illness for DEPA the Board. Survey in 2011 – the survey was also con- ducted in 2012. The Opinion Survey results personnel. The fundamental principles and were analyzed and used by the company to rules which regulate labour relations between design and implement corrective actions in the company and its staff are defined in the areas where improvement was needed. Internal Employment Regulation which each employee receives when hired. Within the framework of this regulation, extensive refer- ment is approved by a public hospital or the 40 Additional Benefits 41 Employee Insurance Program – qualified insurer (insurance carrier) Pension Scheme • May, at its discretion, upon employee In 2012, there were two group insurance request provide loans to cover serious and policies for employees. The first one includes urgent family needs following the sub- life insurance, insurance for permanent total mission of all required documents by the or partial disability caused by illness or ac- interested party cident, medical insurance and loss of income due to illness or accident. Hygiene and Safety at the Workplace The second one is a pension plan through an Hygiene and Safety at the workplace insurance company that has been running constitute a top DEPA priority. The company since 1996 and it is based on the yield of applies all necessary safety measures, in contributions. Both DEPA and its employees accordance with international standards, to participate in the specific plan. ensure hygiene and safety for its employ- ees. At the same time, the company takes Support for employees and their into consideration its employees’ opinion families regarding its operation, the problems noted, The moral, material and financial support of and the health and safety conditions at the Support of Human Internal Regulation staff families is crucial for DEPA, especially in workplace. Regular meetings between man- Resources on health For DEPA, preserving its prestige as well as this adverse socioeconomic situation. In this agement and the employee representatives issues the proper behavior of its people is crucial, context, the company undertakes specific are held to deal with the issues that arise. Smoking Cessation Program and this is the reason why the company initiatives in order to facilitate and support its Furthermore, the company takes specific ac- DEPA, setting the support of its people on has adopted an Internal Regulation clearly people. More specifically, the company: tions to improve working conditions. health issues as a key priority, implemented specifying acceptable and unacceptable in 2012 a smoking cessation program in conduct. Apart from the Internal Regulation, • Covers the cost of nursery school for the Occupational Physician and cooperation with the Smoking Cessation other principles and compliance conditions children of its employees Safety Technician Center of the Eugenides Hospital in which 15 are included in each employee’s employment • Covers the cost of summer camps In compliance with labor laws, the services of company employees participated success- contract. • Provides financial aid at the beginning an occupational doctor and a safety techni- fully. of the school year, where this is deemed cian were offered both in 2011 and 2012 The internal regulation has been established necessary. through an external prevention and protec- Medical Examinations and implemented as a procedure since 2002. • Offers optional help with student transport tion services agency (EXYPP). The company provides medical examinations The compliance audit is performed by the and care as well as periodic examinations for employ- Human Resources Department as well as by • Provides financial aid to distinguished High Actions to improve safety ees covered by Alico healthcare insurance all company Divisions and Departments. It is School and Lyceum students In 2012, workplace safety signs were im- policies. It also offers its employees an explicitly stated that the company is opposed • Gives financial aid for reasons of marriage proved through the installation of an alarm annual check-up program which covers the to all forms of corruption. This is why rel- or childbirth system and a microphone communication costs of routine health tests while coopera- evant provisions are included in the Internal • Provides vouchers at Christmas and Easter system for emergencies. The occupational tion with Eurodental Assistant Ltd has began Regulation it applies in order to prevent • May provide financial aid to employees who risk assessment report was updated and an with special prices for dental health services incidents of corruption and bribery. face serious health problems themselves or emergency management plan was prepared. for company employees. This specific initia- whose family members face such problems tive was a proposal made by the Public Gas and for whom traveling abroad for treat- Corporation Employees’ Union (SEDEPA). environment

environment Water Consumption Measurement Nowadays, water is one of the most important natural resources, extremely vital for the survival of humanity. The exacerbation of climate change problems is gradually bringing about a significant limitation in water reserves. Water shortage is noticed in increasingly more areas of the planet and droughts appear more often. DEPA recognizes that responsible water management is an integral part of sustainable develop- 42 DEPA believes that the ment and, therefore, monitors and records systematically water consumption. 43 protection of the environment is a concept inextricably As the following table shows, the company consumed 9,324 cubic meters in 2011, and 5,499 cubic meters in 2012. connected with sustainable Anthousa Liosia Company Headquarters development. The company’s Refueling Station Refueling Station

firm and non-negotiable Water Consumption commitment is that 2011 8093 705 526 profitability and growth (m3) should be combined with Water Consumption environmental footprint 2012 4227 366 906 (m3) minimization. DEPA believes that the protection of the It should also be noted that during 2011- environment is a concept inextricably con- 2012 no fine or non-monetary penalty was nected with sustainable development. The imposed on DEPA for non-compliance with company’s firm and non-negotiable commit- environmental legislation and regulations. Measu- ment is that profitability and growth should Kind rement Administrator 2011 2012 TOTAL Unit be combined with environmental footprint Energy Consumption minimization. In this context, the company Measurement Urban Metamorfosi wastewater m3 m3 m3 73 organizes actions which reduce the environ- The electricity used both at company wastewater treatment plant (KEEL) mental impact of its activities and sets goals headquarters and at the Anthousa and Liosia to improve its environmental performance. Total volume of wastewater, refueling stations was provided by the Public Hellenic Technical By strictly and methodically monitoring Power Corporation network. As shown in the on the basis of quality Consortium of its business operation, it systematically following table, in 2011, 3,671,600 MWh and destination Used mineral Environmental Applications m3 0,4 0,4 0,8 calculates energy and water consumption, were consumed in total and 2,062,080 oils for the Collection of Used greenhouse gas emissions while it also MWh in 2012. Mineral Oils implements an extensive recycling program (EL.TE.P.E. JV) for materials and devices.

Anthousa Liosia Company Headquarters Refueling Station Refueling Station Greenhouse Gas Emissions (CO2) DEPA has an important advantage, since the product of its commercial activities, natural gas, constitutes the cleanest source of primary en- 2011 Energy ergy, second only to renewable energy. Despite this competitive advantage, the company does not stop at that but it systematically monitors Consumption 640400 1046400 1984800 greenhouse gas emissions which result from its operation in order to constantly reduce them. (MWh) Acknowledging its share of responsibility, DEPA promotes an integrated policy for the management of its executives’ professional trips which aims at saving energy and reducing its environmental footprint. In this context, since May 2011, DEPA has installed teleconference facilities by 2012 Energy decision of company management. Consumption 753600 1108800 199680 (MWh) The objective is not only to limit energy consumption in transport directly related to DEPA activities, but also to foster a new transport culture among its employees and partners that will characterize their behavior at work, at home, and in public areas. environment

At the same time, DEPA recycles paper and 44 Biodiversity 45 In 2012, the required surveys and studies (as cardboard at its refueling stations in coopera- part of the Front End Engineering Design and tion with the Hellenic Recovery Recycling Cor- the Detailed Marine Survey) were completed poration (HE.R.R.Co), as well as accumulators allowing for the final collection of project- (batteries) in cooperation with the company related technical data. POLYECO. Measu- At the same time, the licensing, commercial Kind rement Administrator 2011 2012 TOTAL and regulatory procedures and contacts Unit required for project promotion progressed. More specifically, the analysis of collected data Paper Total weight kg ΕΕΑΑ HE.R.R.Co 1.000 m3 73 and samples, as part of the Detailed Marine of waste, / cardboard Survey, was completed. Marine archaeological by type and research was carried out under the supervision method of of the Ephorate of Underwater Antiquities. disposal. Accumulators kg SYDESYS 30 0,4 0,8 During the research, three ancient shipwrecks were discovered at a depth of 1,180m, Quantity of materials 1,280m and 1,375m respectively. These find- recycled by DEPA S.A. ings constitute the deepest shipwrecks identi- Recycling is the most integrated approach to Environmental initiatives: In 2011, the electricity cosine in the refueling fied in the Mediterranean. The preparation of waste management, as it contributes to urban stations improved through the upgrading of the Front End Engineering Design (FEED) was waste reduction and to saving raw materials, Making every possible effort to reduce its environmental impact, DEPA proceeds to a the compensation system, thus resulting in completed. thus providing economic benefits as well. saving reactive power in production. Given that environmental protection concerns number of additional actions to protect the Recycling us all, the success of alternative management environment. More specifically, the company depends not only on awareness, but also on regularly maintains air conditioning and central In the context of its environmental protection heating installations in order to ensure the strategy, the company continues to actively active participation. For this reason, DEPA implements an integrated recycling program proper functioning of its equipment and to support recycling. Since the beginning of prevent leaks. In addition to this, the company 2010, the company has been providing the and its results are presented in the following diagram: gradually replaces energy intensive incandes- non-governmental organization KLIMAKA cent bulbs with ecological energy saving bulbs. with paper for recycling purposes. In this way, Regarding the use of consumables, the com- Materials recycled it supports the objectives of the institution, pany systematically recycles ink cartridges, which are no other than the care for and the 2011 2012 while the paper used for internal communica- social reintegration of homeless people with tion has been replaced by recycled paper only. psychosocial problems as well as environmen- Paper (kg) 4.580 9.300 Even in the field of hygiene, DEPA has replaced tal protection. This project is carried out only hand wiping paper with disposable cotton Ink (Pieces) 150 175 at company headquarters, but from 2013 it towels provided by automatic dispensing will be extended to the natural gas stations Devices/Lamps (Pieces) 540 587 machines. Finally, aiming at further reducing of Anthousa and Ano Liosia. DEPA has also re- water consumption, water bottles are used placed the internal use of conventional paper Batteries (kg) 41 150 widely in order to avoid excessive use of water with recyclable paper. through faucets. environment

«Ecomobility»

Within the framework of corporate responsibility, DEPA supported for the third consecutive year the ecological awareness program “Ecomobility” 2011-2012 as a local supporter in Athens, and contributed to the experiential education of adolescents, aiming at raising awareness of cooperation with the Management Body of rating with a bicycle courier service which is 46 Actions for the ecological mobility in the capital. 47 Environment the Parnitha National Park and the Hellenic responsible for delivering letters and small DEPA’s daily practices serve as a testimony of Institute of Entrepreneurship and Sustainable packages, depending on company needs. the company’s commitment to environmental Development, contributed to the restoration On a daily basis, DEPA, through its initiatives, protection. The company implements the of the Parnitha National Park areas which were aims at increasing employee environmental strictest environmental standards stipulated hit by fires in 2007. awareness and materializing its objective to by Greek and European legislation both in its minimize its environmental footprint. 2011, 894,000 km was traveled by company construction projects and the operation of its In February 2012, in cooperation with the cars and in 2012 only 762,000 km, the reduc- facilities. Hellenic Institute of Entrepreneurship and Public Transport Use Subsidy tion being attributed to teleconferences. Sustainable Development and the Association Program Natural gas plays a decisive role when it of Volunteers for the Park of Environmental For three years, DEPA has been implementing comes to confronting climate change. For ex- Information and Awareness “Antonis Tritsis”, a program subsidizing the use of public trans- ample, with the completion and operation of DEPA participated in the park reforestation port for its employees who commute to and the new EPAs in these areas, climate improve- program. from the company. As part of this initiative, ment will be achieved as follows: DEPA subsidizes 80% of the monthly transport World Environment Day card’s cost for all means of public transport, CONTRIBUTION TO CO2 REDUCTION [tones] 2014-2018 DEPA and the Athens Water Supply and for all employees. In this way, the company Sewerage Company (EYDAP S.A.) co-organized enhances its employees’ environmental EPA of Central Greece and Evia 592.209,67 a three-day event at the Marathon Dam dedi- awareness, supports them financially, and, cated to education and culture on the occa- at the same time reduces its environmental EPA of Central Macedonia 530.247,95 sion of the World Environment Day on the 8th, footprint. For example, due to this program 30 EPA of Eastern Macedonia & Thrace 213.488,40 9th and 10th of June 2012. The event aimed km less was traveled daily by car in 2012, in at experiential environmental awareness comparison to 2011. for children and parents through interactive «Ecomobility» educational activities and training programs on Teleconferences Within the framework of corporate responsi- water and natural gas. The teleconferencing systems installation bility, DEPA supported for the third consecu- project, by decision of company management, tive year the ecological awareness program DEPA acts and informs has been implemented since May 2011. “Ecomobility” 2011-2012 as a local supporter DEPA participated in the Exhibition “Eco-Act The objective is not only to reduce energy in Athens, and contributed to the experiential 2012” which featured saving energy and consumption in transportation directly related education of adolescents, aiming at raising took place at the Athens Technopolis in Gazi. to DEPA activities, but also to help staff and awareness of ecological mobility in the capital. Through this initiative, DEPA informed more partners build a new culture regarding trans- than 800 children and 1,500 adults about the portation that will characterize their behavior Reforestations uses of natural gas in the professional and at work, at home, and in public places. DEPA, within the context of corporate respon- domestic sector. The main objective of “Eco- sibility actions on environmental protection, Act” is to inform people about services and The system is widely used by management, participates actively along with employees and products that preserve energy resources in resulting in the reduction of domestic and members of their families in selected volun- industry, buildings, cars and the environment. especially international trips. This way, energy tary reforestation and forest care initiatives. that would otherwise be spent on traveling is Collaboration with a bicycle saved on a daily basis, while, at the same time, In May 2011 and in November 2012, DEPA, in courier service the environmental footprint of the activities Since 2010, DEPA has been officially collabo- related to traveling declines. For instance, in society

society

DEPA’s role in Greece’s economic growth their opinions and takes them seriously into hanced the challenging and laborious project 48 As a responsible corporate 49 and development can not be questioned. consideration when planning every busi- of the Lions of Delos restoration which lasted citizen, DEPA aims at being The natural gas transmission network itself ness initiative. More specifically, in 2012, the ten years and was completed in 2012. an exemplary organization constitutes one of the largest development company held extensive talks at the area of in terms of projects and projects ever materialized in the country. By Evros about the expansion of the pipeline to Contribution to the work of vari- creating new energy infrastructure, DEPA Komotini. Following detailed discussions and ous bodies and Non-Governmental continuous contribution to connects Greece with a cheaper, safer, more several meetings with representatives of the Organizations society. Aspiring to a better efficient and definitely more environmentally city, there was a modification to the initial DEPA S.A., recognizing amidst the crisis the future for Greece, the company friendly form of energy. By rendering Greece plan to install the pipeline in the city since increasing needs of important bodies such a nodal energy hub for Europe, the company parameters and issues raised by the local as The Smile of the Child, the SOS Children’s has developed a multifaceted enhances the country’s international posi- community were taken into consideration. Villages and the Infirmary of Penteli, decided program that focuses on tion, attracts new investment and business Actions like this demonstrate the flexibility in 2012, instead of organizing the usual activities and, subsequently, creates new job shown by the company that allows it to Christmas children’s festival, to donate the people, research and the opportunities. adapt to stakeholder demands, but also its equivalent amount to the aforementioned sciences, arts and culture, In addition to this, the company creates new commitment to continuous and substantial respect for stakeholder concerns. charity organizations so as to support their education and sports. In fact, prospects of development for thousands contribution, the company takes support ac- Local communities operation. In addition to this, it was decided of businesses, small industries, and large tions that embrace society in its entirety and The unfavorable socio-economic circum- Culture in 2011 that instead of sending business gifts however, the company’s industries as well as obvious benefits for focus mainly on the following areas: stances have affected directly and decisively DEPA proves in practice that the protection and conventional greeting cards, the com- impact on society is much millions of consumers. Equally important the entire country by creating increased and promotion of our cultural heritage con- pany would send only electronic cards. The broader. with the development and economic benefits People, with emphasis on the most vulner- needs on multiple levels. By assuming its stitute a central pillar of its activities. amount raised was donated in support of the that are diffused to society is the fact that, able groups. DEPA’s objective is to contribute share of responsibility and through its busi- foundations “Flame”, “Hatzikyriakio Childcare nowadays, consumers – regardless of social to the improvement of living conditions ness activities, DEPA makes every possible In addition to this, the company, as the main Institution”, “ELEPAP-Rehabilitation for the or economic status – consider the contribu- and to a better quality of life for the socially effort to contribute to society. sponsor, actively contributed to the estab- disabled”, “MDM Greece”, the Association tion of natural gas to the improvement of underprivileged groups, whether on its own lishment of the Industrial Museum. The of Parents of Persons with Disabilities Kilkis the quality of their everyday lives obvious or with synergies. In 2012, more specifically, the company Industrial Gas Museum of Athens, the place “Vimatizo”, “EDRA”, the Therapy Centre for and given. proceeded with the installation of natural that houses the “Technopolis” of the city of Dependent Individuals “KETHEA”, and “Shape Sciences, research and education, with gas boilers in nurseries of the Neo Irakleio Athens, opened its doors to the public on the and Color”. Recognizing the importance of its activity, emphasis on new technologies. DEPA is an Municipality so as to cover their operational 27th of January 2013, as the first industrial DEPA designs and carries out its develop- advocate of sustainable development and of needs. In this way, the children became museum in Athens. Through its contribution Additionally, within the context of the mental projects in absolute cooperation with the market of the future and young people. familiar with the benefits of natural gas us- to the establishment and operation of the corporate social responsibility program, DEPA local communities. Whether the projects Always within the framework of actions age and were informed about its wide use. Museum, DEPA demonstrates that it consist- financially supported the work and efforts of concern access to new areas or improve- concerning education, research and science, Following the increased number of requests ently follows the policy it has formulated in three non-profit organizations: ments in existing infrastructure networks, it strives to promote the employment of from other municipalities regarding similar the area of corporate social responsibility, as • Doctors without Borders (MSF) strict technical and environmental stud- students and young scientists, as well as the support, the company is discussing the ex- well as that it supports actions promoting • European Association of People with ies are prepared and submitted and then utilization and improvement of industrial and pansion of the program to schools in remote the modern history of Greece. Disabilities “COOPERATION - CREATION” and brought up for discussion with the repre- experimental research in scientific fields of areas of Northern Greece. • Actionaid sentatives of the affected areas in order to special interest. In the same context, DEPA S.A. supported the At the same time, through The Smile of examine concerns that may arise and make The role of discussions with local communi- National Theatre, one of the most important the Child, DEPA sponsored in 2012 the improved proposals. Through similar actions, DEPA supports arts, ties on the expansion of DEPA’s natural gas institutions in the country by sponsoring the Social Support and Creative Activities for culture, sports (donations and support of network is equally important. By cultivating play “ODYSSEY”. children hospitalized with severe health However, DEPA’s contribution to the prosper- amateur athletic associations and teams), as a climate of trust and cooperation with its problems. The specific action was material- ity of Greece does not stop here. Loyal to its well as social solidarity. stakeholders, the company fully respects In parallel to this, DEPA supported and en- ized through the program of Social and Psy- society objectives

objectives

chological Support for Children with Serious warden about their everyday life. and abroad by giving them access to the job 50 51 Health Problems by an experienced group of market. Official recording of the recycled psychologists. DEPA supports young ENVIRONMENT quantities of glass and plastic people Sports Placement of recycling bins on each floor DEPA has been supporting the work of «From Athens to London: Shape DEPA, always characterized by a spirit of Doctors without Borders (MSF) for many your future» giving, supported the crucial area of sports years either through financial donations to In 2012, DEPA supported the program “From for people with disabilities by sponsoring the their programs or by sponsoring events. It is Athens to London: Shape your future”, Special Olympics that were hosted in Athens estimated that during this period, 25-30% of organized by the “Mathitiada”, on the occa- from June 25 to July 4, 2011. The company the population have no access to healthcare sion of the London Olympic Games. Through participated in the program adopt an athlete, systems. In 2012, the company helped once this program, 50 proposals by young people thereby offering more athletes the opportu- again by supporting the effort of the MSF to INTERNAL Transparency Committee were given to the representatives of Europe nity to participate in the Games and demon- implement a medical care provision program OPERATION Official UNGC Member in Brussels in November 2012 as a resolu- strate their special skills, their determination for the vulnerable groups that gather in the tion, while ten of these young people had and their persistent efforts. centre of Athens. The MSF program aims the opportunity to go to Brussels themselves Systematization at covering needs that are not met by the SOCIETY and present their suggestions to a group of of partnerships existing services and at offering to these European Parliament Members. people free quality healthcare services, thus contributing to prevention and cure. Panorama of Entrepreneurship & Career Development at the Athens Finally, DEPA, as part of the implementa- Concert Hall tion of corporate responsibility programs, In 2012 DEPA participated again actively in supported financially the Non-Governmental the Panorama of Entrepreneurship & Career Organization “Mission” of the Sacred Archdiocese of Athens so that the latter Development which took place at the Athens could materialize its project against poverty Concert Hall. This is an informative event, and social exclusion named “Church in the hosting a number of conferences, which aims at informing new entrants to the job market Streets”, with free distribution of food to the MARKET Customer satisfaction homeless people of Athens. The specific ac- about the trends and opportunities in entre- survey systematization preneurship and their career prospects. tion takes place every day, 365 days a year, in Intranet in operation in 2013 the centre of Athens. “Career Days - Job Fair” in Crete Regulatory Affairs Department: Voluntary employee In 2011 and 2012, the company supported Completion of official communication financially the education and training event channel for employees on a formal basis actions EMPLOYEES Implementation / completion of the company In Christmas 2012, DEPA employees col- “Career Days-Job Fairs” of the association BEST (Board of European Students management development-evaluation lected toiletries and baby products and gave program with the method of 360 Degree them to the inmates of the mothers and of Technology), attended by more than Feedback 2,000 students every year. This is a special- minors section at the Eleonas Correctional Continuation of Smoking Cessation Program Institution in Thiva. A group of employees ized academic program of Universities and visited the correctional institution, gave Polytechnic Schools from all over Europe the items directly to the inmates and their that contributes to the academic and children and was informed by them and the personal development of students in Greece Terminology UN Global Compact: An international framework according to Carbon Footprint: The amount of carbon dioxide (CO2) emitted in which corporate entities align their operations and strategies with the the atmosphere during an activity in a determined series of actions: in ten universally accepted principles in the areas of human rights, labor the everyday life of an individual, in a city, in a construction process, etc. practices, environment, and anticorruption. Member companies have made a commitment to abide to these principles.

Carbon dioxide (CO2): Colorless, odorless gas produced during breathing of animals, the decomposition of plants or excrement of F: Full Index Coverage in the Report animals of fossil fuel burn. From the six greenhouse gasses this is the GRI Principles Table one produced more due to human activity. This Sustainability Report of the Public Gas Corporation S.A. (DEPA) P: Partial Index Coverage in the Report constitutes the first such report and covers DEPA activities during NA: Not associated with the activities of DEPA Biodiversity: The variety of life forms in an ecosystem or on earth in 2011-2012. It covers all business activities of the parent company and general. Used frequently as a measure of health of ecosystems. the two refueling stations in Anthousa and Ano Liosia. GRI INDICATORS TABLE G3.1 Sustainable Development / Sustainability: The concept This Report presents the commitments, the strategy and the corporate Full /Partial used to describe the development that meets the needs of the present Coverage PAGE 52 activities relevant to its performance in the social, economic and envi- 53 without compromising the ability of future generations to meet their ronmental sectors. Through the Sustainability Report 2011-2012, DEPA 1.1 Statement from the Chairman and CEO. F 4 own needs. presents its footprint of its business activity to economy, environment, 1.2 Description of key impacts, risks, and opportunities. F 9 Emissions: The release of substances like the greenhouse gases in society, employees, as well as its organized efforts to reduce its effects. 2.1 Name of the organization. F 8 the atmosphere. At the same time, it commits, by setting specific targets, to transpar- ency and sustainable development in every spectrum of its business 2.2 Primary brands, products and/or services. F 10 Corporate Social Responsibility (CSR): The voluntary com- operation. mitment of companies to integrate financial, social and environmental 2.3 Operational structure of the organization. F 11 criteria/actions into their corporate practices, which are beyond legisla- The Center for Sustainability and Excellence (CSE), evaluated the DEPA 2.4 Location of organization's headquarters. F 3 tive requirements and are relevant with all stakeholders who affect and report. The conduct of this report was based on the Global Reporting 2.5 Number of countries the organization operates in. F 10 are affected by their activities. Initiative - GRI G3.1 framework. 2.6 Nature of ownership and legal form. F 10. 15 Stakeholders: Groups that affect directly or indirectly the current DEPA has evaluated the Sustainability Report and has estimated that 2.7 Markets served. F 15, 23 and future sustainability or the company, that are also affected directly the application level according to GRI G3.1 framework is C. or indirectly by the activities of the company. The Center for Sustainability and Excellence (CSE), evaluated the Cor- 2.8 Scale of the reporting organization. F 11, 12 Global Reporting Initiative (GRI): The mission of GRI is to porate Responsibility Report of DEPA to application level C, according to 2.9 Significant changes during the reporting period. F 12 the G3.1 reporting guidelines. satisfy the need of creating a universal and credible framework of 2.10 Awards received in the reporting period. F 17 concepts, common language and measurement systems for sustain- ability reports that can be used by organizations of all sizes, sectors and 3.1 Reporting period. F 52 geographical origin. 3.2 Date of most recent previous report (if any). F 52 3.3 Reporting cycle. F 52 3.4 Contact point for questions regarding the report or its contents. F 62 3.5 Process for defining report content. F 52 GRI Application Level 3.6 Boundary of the report. F 52

Report + + + 3.7 State any specific limitations on the scope or boundary of the report. F 52 Application Level CBC B A A

Report on: Report on all criteria listed Same as requirement for 3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, etc. F 52 1.1 for Level C plus: Level B G3 Profile 2.1 - 2.10 1.2 3.9 Data measurement techniques and the bases of calculations. F 52 Disclosures

OUTPUT 3.1 - 3.8, 3.10 - 3.12 3.9, 3.13 4.1 - 4.4, 4.14- 4.15 4.5 - 4.13, 4.16 - 4.17 3.10 Explanation of the effect of any re-statements of information. ΝΑ --

Not Required Management Approach Management Approach losures Disclosures for each Disclosures for each G3 Management Indicator Category Indicator Category Approach Disclosures OUTPUT

Report on a minimum of 10 Report Externally Assured Report on a minimum of 20 Report Externally Assured Report on each core G3 and Report Externally Assured Standard Disc Performance Indicators, Performance Indicators, at Sector Supplement Indicator G3 Performance including at least one from least one from each of with due regard to the Material- Indicators & each of: Economic, Social Economic, Environmental, ity Principle by either: a)report- Sector Supplement and Environmental. Human rights, Labor, Society, ing on the Indicator or b) Performance Indicators OUTPUT Product Responsibility. explaining the reason for its omission. Significant changes from previous reporting periods in the scope, boundary, or measure- ECONOMIC PERFORMANCE INDICATORS 3.11 ment methods applied in the report. ΝΑ -- Main Index 3.12 Table identifying the location of the Standard Disclosures in the report. F 52 54 EC1 Direct economic value generated and distributed. F 12 55 3.13 Policy and current practice with regard to seeking external assurance for the report. -- -- EC2 Financial implications and other risks and opportunities for the organization's ΝΑ -- 4.1 Governance structure. F 10, 11 activities due to climate change. 4.2 Indicate whether the Chair of the highest governance body is also an executive officer. F 12, 13, 14 EC3 Coverage of organization’s defined benefit plan. F 12 4.3 Independent and/or non-executive members. F 12 EC4 Significant financial assistance received from government. F 24 Mechanisms for shareholders and employees to provide recommendations or direction to EC6 Policy, practices, and proportion of spending on locally-based suppliers at signifi- P 19 4.4 the highest governance body. F 15 cant locations of operation. Linkage between compensation for members of the highest governance body, senior man- EC7 Procedures for local hiring and proportion of senior management hired from the P 32 4.5 agers, and executives (including departure arrangements), and the organization’s perfor- ΝΑ -- local community at significant locations of operation. mance (including social and environmental performance). Development and impact of infrastructure investments and services provided EC8 primarily for public benefit through commercial, in-kind, or pro bono engagement. F 23 4.6 Processes in place for the highest governance body to ensure conflicts of interest are F 15 avoided. Supplementary Index Process for determining the composition, qualifications, and expertise of the members of EC5 Entry level wage compared to minimum wage. -- -- 4.7 the highest governance body and its committees, including any consideration of gender and P 12 other indicators of diversity. Understanding and describing significant indirect economic impacts, including the EC9 extent of impacts. P 29 Internally developed statements of mission or values, codes of conduct, and principles 4.8 relevant to economic, environmental, and social performance and the status of their imple- F 9 mentation. Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant 4.9 risks and opportunities, and adherence or compliance with internationally agreed stand- F 15 ards, codes of conduct, and principles. 4.10 Processes for evaluating the highest governance body’s own performance. P 15 Explanation of whether and how the precautionary approach or principle is addressed by 4.11 the organization. F 15 Externally developed economic, environmental, and social charters, principles, or other 4.12 initiatives to which the organization subscribes or endorses. F 20, 21 Memberships in associations (such as industry associations) and/or national/international 4.13 advocacy organizations. F 15, 16 4.14 List of stakeholder groups engaged by the organization. F 18, 19 4.15 Basis for identification and selection of stakeholders with whom to engage. F 18, 19 Approaches to stakeholder engagement, including frequency of engagement by type and by 4.16 stakeholder group. F 19 Key topics and concerns that have been raised through stakeholder engagement, and how 4.17 the organization has responded to those key topics and concerns, including through its F 19 reporting. ENVIRONMENTAL PERFORMANCE INDICATORS EN9 Water sources significantly affected by withdrawal of water. ΝΑ -- Main Index EN10 Percentage and total volume of water recycled and reused. ΝΑ -- 56 EN1 Materials used by weight or volume. ΝΑ -- EN13 Habitats protected or restored. ΝΑ 57 EN2 Percentage of materials used that are recycled input materials. ΝΑ -- EN14 Location and size of land owned, leased, managed in, or adjacent to, protected P 44 EN3 Direct energy consumption by primary energy source. - -- areas and areas of high biodiversity value outside protected areas. EN4 Indirect energy consumption by primary source. F 42 EN15 Endangered species. ΝΑ -- EN8 Total water withdrawal by source. ΝΑ -- EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. M 46 Location and size of land owned, leased, managed in, or adjacent to, protected Weight of transported, imported, exported, or treated waste deemed hazardous EN11 areas and areas of high biodiversity value outside protected areas. ΝΑ -- EN24 under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of ΝΑ -- transported waste shipped internationally. Description of significant impacts of activities, products, and services on biodi- EN12 versity in protected areas and areas of high biodiversity value outside protected P 44 Identity, size, protected status, and biodiversity value of water bodies and related areas. EN25 habitats significantly affected by the reporting organization’s discharges of water ΝΑ -- and runoff. EN16 Total direct and indirect greenhouse gas emissions by weight. - -- EN29 Environmental impacts of transport. P 47 EN17 Other greenhouse gas emissions. - -- EN30 Environmental protection expenditures. -- -- EN19 Emissions of ozone-depleting substances. - -- EN20 NOx, SOx, and other significant air emissions by type and weight. ΝΑ -- EN21 Total water discharge by quality and destination. F 43 EN22 Total weight of waste by type and disposal method. F 44, 45 EN23 Total number and volume of significant spills. ΝΑ -- Initiatives to mitigate environmental impacts of products and services, and extent EN26 of impact mitigation. P 45 Percentage of products sold and their packaging materials that are reclaimed by EN27 category. ΝΑ -- Percentage of products sold and their packaging materials that are reclaimed by EN28 category. F 42 Supplementary Index EN5 Energy saved due to conservation and efficiency improvements. - -- Initiatives to provide energy-efficient or renewable energy based products and ser- EN6 vices, and reductions in energy requirements as a result of these initiatives. F 46 EN7 Initiatives for reducing indirect energy consumption. P 42 PERFORMANCE INDICATORS FOR LABOR PRACTICES AND DECENT EMPLOYMENT PERFORMANCE INDICATORS FOR HUMAN RIGHTS Main Index Main Index

58 Total workforce by employment type, employment contract, and region, broken down HR1 Investment agreements and human rights screening. -- -- 59 LA1 by gender. F 32, 33 HR2 Supplier, contractor and stakeholder screening on human rights. F 19 Total number and rate of new employee hires and employee turnover by age group, LA2 gender, and region. P 34, 35 HR4 Total number of incidents of discrimination and actions taken. F 39 LA4 Coverage of collective bargaining agreements. P 39 Operations and significant suppliers identified in which the right to exercise freedom HR5 of association and collective bargaining may be violated or at significant risk, and -- -- LA5 Minimum notice periods on operational changes. F 39 actions taken to support these rights. LA7 Occupational diseases, lost days and fatalities by gender and region. P 35 HR6 Child labor in operations and supply chain. - -- LA8 Training in serious diseases. F 36, 37 Operations and significant suppliers identified as having significant risk for inci- HR7 dents of forced or compulsory labor, and measures to contribute to the elimination -- -- LA10 Training per employee by gender and category. F 36 of all forms of forced or compulsory labor. LA13 Governance bodies by diversity criteria. F 33, 34 HR10 Human rights reviews or risk assessments. -- -- LA14 Basic remuneration ratio by gender. ΝΑ -- Number of grievances related to human rights filed, addressed and resolved through HR11 formal grievance mechanisms. P 38 LA15 Parental leave return and retention rates by gender. F 35 Supplementary Index Supplementary Index HR3 Employee training on human rights. -- -- Benefits provided to full-time employees that are not provided to temporary or LA3 part-time employees, by major operations. P 40 Percentage of security personnel trained in the organization’s policies or proce- HR8 dures concerning aspects of human rights that are relevant to operations. -- -- LA6 Workforce represented in joint H&S Committees. P 40 Total number of incidents of violations involving rights of indigenous people and LA9 Trade union agreements on Health and Safety. F 40 HR9 actions taken. ΝΑ -- LA11 Programs for lifelong learning. F 36, 37 LA12 Performance and development reviews by gender. -- -- SOCIETY PERFORMANCE INDICATORS PERFORMANCE INDICATORS FOR PRODUCT RESPONSIBILITY Main Index Main Index

60 Percentage of operations with implemented local community engagement, impact Life cycle stages in which health and safety impacts of products and services are 61 SO1 assessments, and development programs. F 49 PR1 assessed for improvement, and percentage of significant products and services F 20 categories subject to such procedures. Percentage and total number of business units analyzed for risks related to cor- SO2 ruption. -- -- Type of product and service information required by procedures, and percentage of PR3 significant products and services subject to such information requirements. ΝΑ -- SO3 Percentage of employees receiving anti-corruption training. -- -- Programs for adherence to laws, standards, and voluntary codes related to marketing PR6 F 16 SO4 Actions taken in response to incidents of corruption. -- -- communications, including advertising, promotion, and sponsorship. SO5 Public policy positions and participation in public policy development and lobbying. F 48 PR9 Fines for non-compliance with product regulations. F 24 Supplementary Index SO8 Public policy positions and participation in public policy development and lobby- F 48 ing.. Total number of incidents of non-compliance with regulations and voluntary codes SO9 Negative impacts on local communities. -- -- PR2 concerning health and safety impacts of products and services during their life F 20 cycle, by type of outcomes. SO10 Prevention and mitigation of negative impacts. F 49 Total number of incidents of non-compliance with regulations and voluntary codes PR4 concerning product and service information and labeling, by type of outcomes. F 16 Supplementary Index Practices related to customer satisfaction, including results of surveys measuring Total value of financial and in-kind contributions to political parties, politicians, PR5 customer satisfaction. F 30 SO6 and related institutions by country. F 24 Total number of legal actions for anti-competitive behavior, anti-trust, and mo- Total number of incidents of non-compliance with regulations and voluntary codes SO7 nopoly practices and their outcomes. F 16 PR7 concerning marketing communications, including advertising, promotion, and F 16 sponsorship by type of outcomes. Total number of substantiated complaints regarding breaches of customer privacy PR8 and losses of customer data. - -- communication Evaluation Form By completing this form you will help us improve in the areas of corporate responsibility. We greatly appreciate your input which reinforces our commitment towards our stakeholders.

All data gathered through this evaluation form will be used only for internal evaluation by the competent DEPA CSR team.

In which DEPA stakeholder category do you belong to? Employee Local communities Society NGO 62 63 Media Client Other (please define:______)

What is your impression about the sections of our CSR Report? Excellent GoodFair Bad Internal operation Market Employees Environment Society

What is your impression of the general development methodology of our report? ______

Are there focal areas or issues that you would like us to report or develop in more detail in our next CSR report? ______

Further comments / remarks ______

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Please send the completed evaluation form to: Public Gas Corporation S.A., Department of Corporate Social Responsibility, 92 Marinou Antypa, N.Irakleio Attica, GR-141 21

For any comments or suggestions in this Report and the CSR activities of DEPA, interested parties may contact DEPA at [email protected] or call at +30 210-2701239.

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Translation:

Translation from the Greek original which remains the definitive and prevailing version.

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