ISBN 978-967-17752-1-5 Hak Cipta Terpelihara © Jabatan Kesihatan Negeri Selangor, 2020 Hak cipta terpelihara. Tidak dibenarkan mengeluarkan mana-mana bahagian daripada bahan cetakan ini atau memindahkannya ke dalam sebarang bentuk melalui sebarang cara, sama ada secara elektronik atau mekanik, termasuk fotokopi, rakaman, atau sebarang bentuk penyimpanan maklumat dan sistem menyalin sebelum mendapat keizinan bertulis daripada Jabatan Kesihatan Negeri Selangor. Diterbitkan oleh: Jabatan Kesihatan Negeri Selangor Tingkat M, 9, 10, 11, 14, 17 & 18 No 1 Wisma Sunway, Jalan Tengku Ampuan Zabedah C 9/C, Seksyen 9, 40100 Shah Alam, Selangor Darul Ehsan. Tel: 603-51237333 Faks: 603-51237299 e-mel:
[email protected] Laman web: http://jknselangor.moh.gov.my/ COMPENDIUM OF QUALITY ASSURANCE JABATAN KESIHATAN NEGERI SELANGOR ACKNOWLEDGEMENT We would like to thank the following for their invaluable contribution to the production of this compendium: • Dato’ Indera Dr Sha’ari Ngadiman Director Selangor State Health Department • Dr Faizal Mat Arifin Deputy Director (Medical Division) Selangor State Health Department We would also like to thank all individuals and departments in Selangor that have contributed directly or indirectly to the production of this compendium, whom we have not listed by names. Medical Care Quality Section Medical Division Selangor State Health Department 2020 iii ADVISORS • Dato’ Indera Dr Sha’ari Ngadiman Director Selangor State Health Department • Dr Faizal Mat Arifin Deputy Director (Medical Division) Selangor State Health Department EDITORIAL BOARD Editor-in-Chief Dr Lai Chyun Fong Head of Medical Care Quality Section Principal Assistant Director Selangor State Health Department Associate Editors Dr Teh Farhana Mohd Tusirin Dr Selvandiran Ilanchelian Senior Principal Assistant Director Principal Assistant Director Medical Care Quality Section Medical Care Quality Section Selangor State Health Department Selangor State Health Department Dr Lavania S.