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Ambience Hospitality, LLC Ambience Hospitality, LLC Professional Management Services Ambience Hospitality, LLC 8411 Firestone Lane NE, Suite B Albuquerque, NM 87113 Phone: 505-205-1494 [email protected] www.ambiencehospitality.com Established in 2005, Ambience Hospitality is now a leading management company of premium select-service and full-service hotels in New Mexico. Ambience Hospitality’s success begins with our intimate understanding and detailed knowledge of each brand's operational and quality standards. We then strive to exceed those standards with unfailing consistency, resulting in award winning hotels with both operational and fiscal success. Franchise Relations The Ambience Hospitality management team has developed strong relationships with the leading lodging franchisors, including Hilton Worldwide, InterContinental Hotels Group, Wyndham Hotels, and Best Western. We are able to react to local market conditions by seeking the franchise brand needed to enhance a particular hotel's location and meet the needs of the market. We have proven our abilities in smaller communities in New Mexico and Texas, as well as major metropolitan area. Property Management Ambience Hospitality brings a proven level of talent and skill to the hospitality industry with an unparalleled record of success. As a result, we have steadily grown to be one of the largest independent hotel management companies in New Mexico. We have demonstrated that our successful property management system begins with the basics: ensuring the grounds are maintained and manicured, maintaining the highest level of cleanliness possible, hiring and training associates who have a genuine desire to provide exceptional service, maintaining effective cost control practices, and keeping all equipment in peak operating condition. RevPAR Growth Cost Controls We are committed to an intense Ambience Hospitality has focus on revenue maximization developed several highly and occupancy growth to advanced tools and effectively achieve growth in measurements to monitor and Revenue per Available Room establish effective practices to (RevPAR), and consistently manage costs unique to each succeed in excess of the hotel and location. competitive hotels in our various markets. Guest Satisfaction Providing exceptional guest Asset Management service is a critical element in the We strive to maintain our hotels hospitality industry. We are in the best possible physical committed to our goal for each condition. We do this through a of our hotels to score in the top highly effective preventive 10 percent of the brand service maintenance program for all ranking. Achieving this goal guestrooms, public areas and starts with hiring motivated heavy equipment maintenance. people and giving them the We conduct structured property knowledge, tools, resources and visits and internal audits training they need to meet or specifically tailored to assess the exceed guest expectations. This asset maintenance at each hotel. practice has resulted in over 75% of our hotels receiving recognition awards from their respective brands and other industry leaders. Many of these properties received multiple high level awards. Awards & Achievements Company Awards General Managers to Watch—Edgar Gomez 2019 (Hotel Management Magazine) General Managers to Watch—Justin Jones 2019 (Hotel Management Magazine) Top Third Party Hotel Management Companies (Hotel Management Magazine) Top Hotel Development Companies 2019 (Hotel Management Magazine) Family Friendly Companies—Silver Award (New Mexico Family Friendly) Managed Hotel Awards Limited Service Hotel of The Year 2019 Winner—Holiday Inn Express & Suites, Portales (New Mexico Hospitality Association) Limited Service Hotel of The Year 2018 Finalist—Hampton Inn, Deming (New Mexico Hospitality Association) Connie Award—Hampton Inn, Deming (Top 10 Hampton Inns, by Hilton Worldwide) Lighthouse Award—Hampton Inn, Lordsburg (Top 5% of Hampton Inn Brand, by Hilton Worldwide) Circle of Excellence—Hampton Inns, Deming & Lordsburg (Top 10% of Hampton Inn Brand, by Hilton Worldwide) Wall of Fame—Hampton Inns, Deming & Lordsburg (Top 15% of Hampton Inn Brand quarterly, by Hilton Worldwide) Newcomer of the Year—Holiday Inn, Roswell (By Intercontinental Hotels Group) Certificate of Excellence—All Properties (By Tripadvisor.com) Insiders’ Choice Award—Hampton Inn, Lordsburg (By Expedia, only 250 hotels worldwide each year) Most Improved – Best of the Best—La Quinta Inn & Suites, Monahans, TX (By La Quinta) Movers and Shakers – Most Improved – Problem Resolution—Hampton Inn, Lordsburg (By Hampton Inn) Property Management Property and Real Estate Management Our company focus extends to all forms of hospitality and property management. Ambience Hospitality property and real estate management provides a professional property management service that involves managing commercial properties including; office buildings, shopping centers, and retail space. You will find Ambience to be an exceptional partner in managing your assets with regular property inspections and timely repair services when needed. Management Team The Ambience Hospitality management team provides positive and professional hotel management services with over 100 years of combined hospitality experience. We focus on maximizing revenue while maintaining the highest level of quality to ensure the greatest guest experience and satisfaction possible. We provide a hands on approach with each hotel to maximize efficiency and develop new sales strategies within each unique market. Associates of our hotels enjoy safe and healthy work environments. We believe maintaining healthy employee relations in an organization are a pre-requisite for organizational success. Corporate Leadership Dinesh Kumar, CHO, CHIA President, Chief Executive Officer Our President, CEO, and leader is Dan Kumar, an entrepreneur, hotelier, and real estate developer. He is highly experienced in development, construction, acquisitions, renovations, property improvement plans (PIP), and financing, as well as revenue management and general management. His hospitality experience covers more than 25 years in New Mexico and he has extensive knowledge and experience with all areas of hospitality financial materials. His professionalism has established very good relations with our hospitality franchisors. In addition to his taking care of all corporation details and requirements, he also holds a contractor license, is a Certified Hotel Owner, Certified Hospitality Analytics and is an active member of the AAHOA. Parin Kumar, CHO, CRME Vice President, Chief Operations Officer Being part of the hospitality industry since her teen years, Parin Kumar has enjoyed success in all aspects of hotel management. Her focus and drive has given her insights and experience in the industry that earned her high level franchise awards as a successful General Manager. Parin is a Certified Hotel Owner, Certified Revenue Management Executive and is an active member of the AAHOA. She has a proven track record of successful hotel operations with national brands such as; Hampton Inn, Holiday Inn, and Super 8, often in some difficult markets. Focusing on revenue management, cost controls, and maintaining the highest levels of cleanliness, her hotels have won recognition from franchisers and guests alike. With her vast knowledge and experience she now directs detailed efforts to our properties to ensure operational accomplishments, including control of supplies, labor, and utilities. Parin’s revenue management skills support the hotels by driving ADR and RevPAR, to position the hotels as leaders in their respective markets. Hotel Performance Support Team Will Maguire, CHA, CPO Senior Operating Officer Working in hospitality for over 35 years, . As a hotel General Manager he has earned awards and industry recognition for cleanliness, guest service, and brand standards; working with such brands as Best Western, Hampton Inn, Holiday Inn, Holiday Inn Express, and Comfort Inn, as well as independent non-branded hotels. He has been honored by Hampton Inn by being selected as part of an exclusive team of Hampton Ambassador GMs. He has authored two books for the hotel industry during his career, dealing with guest service and hotel cleanliness. Justin Ramirez Regional Director of Operations, Justin Ramirez provides a drive, compassion, and dedication to hospitality that is second to none. With over ten years of hospitality experience, he brings insights and understanding of hotel sales and operations that has proven to be effective. His main focus and input for our company support, is with the Holiday Inn, as well as Holiday Inn Express and Hampton Inn brands. Hotel Performance Support Team Mecah Jackson Executive Assistant / Office Manager Maintaining our smooth operations at our corporate office in Albuquerque is Mecah Jackson. She is our right hand in everything from Accounting to Payroll and all special projects in between. Mecah has many years of experience in service industries and world travel. Her natural insights and skills keep our systems flowing. Margit Haring Administrative Assistant Providing all around support for our entire management team, we find Margit Haring front and center. She takes care of our mail, data entry, daily sales reports, communications with our hotel managers and clients, and successfully handles anything that happens to land on her desk. Our corporate office stays organized due to her diligence and support. Hotel Performance Support Team Edgar Gomez, Lead General
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