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FLIGHTSAFETY AGUSTAWESTLAND TRAINING ON TAP FOR 2013 HELICOPTER TRAINING PROGRAMS

AgustaWestland AW139 Training Matches AW139* Helicopter’s Versatility Bell 206B/L | 212 | 214ST FlightSafety’s new AgustaWestland simulator – due to come online in Lafayette, Louisiana, 222 | 230 | 407 | 412 | 430 in 2013 – will deliver the most realistic training experience yet.

Eurocopter Training for the AW139 will be as versatile as this new-generation helicopter. The AS350 | EC135 large-cabin medium twin serves a wide variety of missions, including executive/VIP transport, EMS/SAR, offshore support, firefighting and law enforcement.

Sikorsky “Our experienced instructors provide approved training which includes specific S-70 | S-76A/A+ mission scenarios,” says Amparo Calatayud, Lafayette Learning Center Manager. S-76B | S-76C/C+/C++ “And your instruction gains a big boost at every step of the way from state-of-the-art S-76D* | S-92 classroom and simulation technology.”

*Training available 2013 (continued on page 2) FlightSafety Helicopter Training Is Constantly Growing and Improving

Welcome to the 2012 edition of FlightSafety’s Training Matters for helicopter operators worldwide.

FlightSafety is pleased to announce that the training programs offered at our Bell Learning Center in Fort Worth, Texas, will be relocated just a short distance away to the recently expanded facility located at the Dallas/Fort Worth airport. AgustaWestland AW139 Training (continued from page 1) Bell aircraft operators now will enjoy all the advantages of training at one Glass Mirror Display of our largest and most up-to-date The simulator, which will be qualified to Level D, is among the first of a new Learning Centers. And of course the generation of full flight simulators to feature all-glass mirror displays – a true training will remain at the same high breakthrough in simulator fidelity. “FlightSafety’s glass mirror displays provide level, with upgraded training systems superior optical performance, sharper image clarity, long-term reliability, and and the same dedicated instructors. are night vision capable,” says Rick Armstrong, Vice President, Simulation. “The true collimated images they present are free of visible distortions and artifacts out We also welcome AgustaWestland to mirror edge and eliminate ‘ground rush’ distortion in the bottom field of view.” to our growing list of training partnerships. We will begin training The simulator also incorporates FlightSafety’s pioneering electric motion and on a state-of-the-art simulator at control loading, as well as the latest generation of VITAL X imaging. This Lafayette in early 2013 for the popular advanced system – equipped with five liquid crystal on silicon (LCoS) projectors – and versatile AW139 aircraft. No matter provides highly realistic visuals designed for comprehensive training scenarios. how you use your AW139, Lafayette It is optimized for low-level flight operations training, and it offers increased can offer a scenario-based program scene content, vastly improved weather features and enhanced levels of detail tailored to your training needs. for optimum cueing. VITAL X delivers the ability for helicopter pilots and crews to be completely immersed in all training requirements. Also in this issue, check out new The Advantage of Simulation FlightSafety programs that can benefit The simulator will feature a Honeywell EPIC avionics system integrating a your operation. The article on rotor four-axis digital AFCS with the rotor systems for complete autopilot functionality. blade repair alone could save you The EICAS system provides engine and systems monitoring capabilities money and reduce blade-related resulting in a comprehensive casualty and alerting system for the pilots. headaches and downtime. The simulator is scheduled to enter service at the company’s Learning Center in Lafayette, Louisiana, in 2013 following Level D qualification. Thank you for your ongoing dedication to helicopter operational safety. Classroom instruction features DeskTop Simulation, which delivers integrated, interactive helicopter systems and scenarios for seamless training straight through to the simulator. “Simulation-based training for the AW139 – and for all – is superior to in-aircraft training in almost every respect,” says George Ferito, FlightSafety’s Director for Helicopter Business Development. “It allows training for procedures and emergency situations you could not George Ferito safely attempt in the aircraft. And it keeps your aircraft in service, generating FlightSafety revenue. Our new training represents true value and an investment in safety Director, Helicopter Business Development for all AW139 operators.”

2 CENTERUpdates

Woody McClendon Named Sales Manager most recently as Assistant Manager. He has a Woody McClendon joins FlightSafety as Sales bachelor’s degree in math from the University of Manager, Rotorcraft Training. McClendon is a Kansas and holds a multiengine ATP with type ratings highly experienced helicopter and fixed-wing in the Boeing 747-400, Cessna CitationJet and the aircraft pilot. He has more than 17,000 flight Cessna Citation Mustang aircraft. hours, including 7,000 in helicopters, and has flown missions in support of law enforcement Jeremy Pisell Named Assistant Manager agencies, EMS operators and fixed-wing Former Director of Training at the Fort Worth Bell Learning corporate aircraft programs. Our Customers Center, Jeremy Pisell, has been named Assistant Manager will appreciate and benefit from McClendon’s experience with in Tucson. Pisell holds a bachelor’s degree in aeronautical helicopter operations and in-depth understanding of our training science from Embry-Riddle Aeronautical University. from his experience as a FlightSafety Instructor. He holds an Airline Transport Pilot certificate; is a Certified Flight Instructor; and has a Commercial Pilot DALLAS/FORT WORTH ASEL, type ratings in Boeing and Gulfstream aircraft, John Healey Named Assistant DOT and more than 2,000 hours of flight experience. Prior John Healey, a retired U.S. Army aviator and FlightSafety veteran, to joining FlightSafety, he worked for Delta Airlines has been promoted to Assistant Director of Training at the DFW for six years as an instructor for Boeing 737 aircraft. Learning Center, overseeing Pilatus PC-12 NG; Bell 430, 212, 412; and Eurocopter EC135 programs. Healey joined FlightSafety in WEST PALM BEACH 2010 as a instructor at Fort Worth Bell, and then in 2011 S-76B Simulator Undergoes Major Upgrade became Program Manager for the EC135 at DFW. He was Director A thorough refurbishment of the Sikorsky S-76B simulator of Aviation for a Fortune 100 Company for 19 years and holds a will result in a nearly all-new device. Changes include bachelor’s degree from Embry-Riddle Aeronautical University. a new, state-of-the-art VITAL X visual and SimVu debrief systems and revamped motion and control loading systems. LONDON FARNBOROUGH The upgrade also includes an improved Instructor S-92A SAR Crew Proficiency Training Operating Station that gives instructors access to Comprehensive classroom subjects include new simulator capabilities. Finally, the seats and interior limitations, performance, quickstart procedures, autopilot modes, are being redone. Director of Training Casey Duke FMS search patterns and system malfunctions. Simulator training says the simulator will meet all current and anticipated includes normal procedures, abnormal procedures, emergency EASA and FAA regulatory requirements and guidelines. procedures, VFR scenarios and IFR scenarios, all with an emphasis on crew resource management. David Roth Named S-76 Program Manager In six years with FlightSafety, Integrated Multicrew S-92 Initial Training David Roth has served as an EASA-certified S-92 initial training is available with integrated multicrew S-76 pilot instructor, FAA examiner, cooperation. This course satisfies EASA training requirements check airman and Program Manager. for crewmembers with no multicrew experience who seek a He has thousands of hours of flight type rating for the multicrewed S-92. The program accommodates and instructing experience, as pilots from differing backgrounds, cultures and languages. well as years of managerial and leadership experience with major TUCSON corporations. Before coming to West Palm Beach, Kelly Allender Promoted to Manager he flew charter and corporate aviation. He is qualified Kelly Allender, a former Marine aviator and FlightSafety veteran, in the S-76B, C+ and C++, and holds qualifications has been promoted to Manager of the Tucson Learning Center. in Bell, MD and Eurocopter helicopters. He holds Allender flew AV-8B Harriers and A-6E Intruders and continues an ATP-Rotorcraft and a Certified Flight Instructor- to serve as a Lieutenant Colonel in the Marine reserves. He Instrument rating. He earned a bachelor’s degree in joined FlightSafety in 2001, holding positions of increasing aeronautical science and is completing a master’s responsibility at the Cessna Learning Center in Wichita, including degree from Embry-Riddle Aeronautical University.

3 Q&A Managers on Safety

On the Line at PHI, Arkansas Children’s Hospital Training Is the Key to Safety

Bob Fisher, Manager of Training for PHI Inc., and Michael Dwyer, Chief of Maintenance for Arkansas Children’s Hospital, talk about their operations, their approach to safety and the industry in general.

PHI Inc. Bob Fisher is Manager of Training of PHI Inc., one of the We know that PHI places major emphasis on training, world’s leading helicopter services companies that serves both for safety and for operational efficiency. How has the offshore oil and gas, onshore mining, international, your training philosophy evolved over the years? air medical and technical services industries. The use of flight simulators has evolved over the last 20 years from a tool for crews to experience in-flight Your company has an enviable safety record. What factors emergencies to scenario-based flights with an emphasis do you see as key in building and maintaining that record? on human factors. We design our scenarios to duplicate It all starts at the top level of management here at PHI. the environment the crews normally operate in and then They have incorporated a robust Safety Management System integrate malfunctions, emergencies and change of to address all the elements needed to create a Safety Culture events into the flight. The greatest advancement in pilot within the company. One of those key elements is a commitment training at PHI has been “hands-on training” in Crew to the highest level of training available in the industry. Resource Management.

What important trends do you see emerging in Do you still conduct in-aircraft training? professional helicopter operations in the U.S.? Worldwide? If so, please compare/contrast that training with simulation-based training. I see a dramatic increase in technology. GPS/FMS navigation, Flight Directors, Traffic Advisory Systems, Ground We certainly still do training in the aircraft. All of our Proximity Warning, WAAS approaches and Flight Data simulator transitions receive aircraft flight training prior Monitoring systems to name a few. The complexity of the to becoming an operational pilot. Simulation training newer aircraft requires additional training, and state-of-the-art is valuable for all the obvious reasons, mostly for what simulator training has become a critical tool enabling the you can’t do in an aircraft and the economics involved operators to crew these aircraft with well-trained pilots. with operating aircraft for training. Simulator visuals are getting better every day, but you just can’t totally How are approaches to helicopter safety changing replace the feeling and visuals of flying the aircraft. within the industry? How does simulation-based training fit into The customers we serve have changed over the years. your training regimen? Many of them have embraced a Safety Management System, which ends up adding safety requirements into the contracts Approximately 80 percent of our training is with PHI. Back in the 1990s a couple of our major customers accomplished in a flight simulator or flight training required that PHI use annual simulator training for its IFR device. We have recently expanded more of our crews and the cost of that training was then included into the single-engine flight training into use of an FTD contract. Today almost all of our customers require simulator for emergency procedures and inadvertent IMC training, and it is now common throughout the industry. avoidance training.

4 What are your thoughts on the effectiveness of the trained technician we have seen a drop in troubleshooting training your team receives from FlightSafety? hours and a reduction of incorrect removals. As a result the hospital maintains a high operational rate and a reduction FlightSafety provides all the latest training technology in in costs, allowing us to better support our patients. both the classroom and flight simulation. The effectiveness of the training depends on the curriculums and even more How have your training policies evolved over on the method by which the training is delivered. The PHI the years? Training Department teams up with FlightSafety and its instructors to develop lesson plans that are tailored for the We started with the basics (airframe/engine) training most effective learning opportunity. Because of the excellent and have evolved into deeper training, i.e., composites, working relationship we have with FlightSafety management avionics, management and human factors. We like to and scheduling, we are able to adjust schedules to meet include recurrent training annually due to the constant these custom lesson plans. changing technology.

Any other thoughts on helicopter safety and training – What factors do you see as key in building at PHI or industry-wide? and maintaining a good safety record? Are there maintenance-specific factors you would include? Safety is very high profile in the helicopter business and your reputation depends on it. Well-trained pilots and We try and manage as many factors as possible to ensure mechanics are a cornerstone of PHI and our safety culture. we have successful outcomes in all our tasks. I look at a well- trained technician as our first line of defense. In our industry safety is the No. 1 priority. I feel with proper initial and recurrent training we accomplish the first step in mitigating risks.

Arkansas Children’s Hospital What important trends do you see emerging in professional helicopter operations in North America, Michael Dwyer is Chief of Maintenance of Arkansas Children’s especially in regard to maintenance? Worldwide? Hospital’s Angel One® Transport, a state-of-the-art, intensive care system for transporting critically ill and injured patients. Maintenance training has always played second to The hospital is the only pediatric medical center in the state operations. It only makes sense to train your maintenance and is one of the largest in the nation, with 316 staffed beds. staff to the level of equipment to ensure a safe and cost-effective program. Due to the costs and complexity of today’s aircraft, the trend of training is swinging toward maintenance training more and more each day.

How are approaches to helicopter safety changing within the industry? With the abundance of new technology in regards to safety (TCAS, EGPWS, WAAS, engine/cockpit integration, etc.), it is even more challenging to ensure our technicians are properly trained to handle the day-to-day issues. Many operators are seeing a bonus (operational rate/costs) in a properly trained technician. With better trained technicians out in the field the industry is seeing a better, safer end The maintenance technician crew at Arkansas Children’s Hospital – product. More time in the air/less budget impacts. each one a Sikorsky S-76 Master Technician. From left: Rusty Gaines, Stan Shepherd, Steve Brooks, Mike Dwyer, Matt McWilliams. Any other thoughts on helicopter safety, maintenance issues and training – at your We know that Arkansas Children’s Hospital emphasizes organization or industry-wide? maintenance training, both for safety and for operational I feel training is not a one-time thing, it is an evolution. As efficiency. What is your training philosophy regarding your our industry changes we must continue to train to keep up with maintenance technicians? it. We are committed to training hard to ensure that our safety We look for a full training program that encompasses goals are met. An added bonus to that is a better operational the entire aircraft. As an EMS operation, we are always rate and lower manageable operational costs. A well-trained looking to better our operational rate. By having a fully technician can help us achieve all these standards.

5 Composites Training: Truly an Investment in Safety

These days, your rotor blade is every bit as sophisticated Each helicopter sports different rotor blades, which is why as the rest of your helicopter. And vulnerable to a host of the West Palm Beach Learning Center began offering type- damaging influences. Lightning. Heat. Age. Dust and debris. specific blade repair courses. It now offers courses targeted A damaged blade can be costly – both in repair costs and to the Sikorsky S-70, S-76 and S-92 aircraft, aimed at giving downtime. If only you had the capability to deal with it in-house. technicians the specific knowledge they need to inspect, assess and repair the blades on their helicopter. Fred Banke says you can. “With a relatively small investment in equipment and the proper training, most flight departments A Range of Training can do much of this work themselves.” West Palm Beach’s composite structure repair courses go beyond blade maintenance to encompass structural repair Banke, Director of Programs at FlightSafety’s West Palm throughout the helicopter – and, indeed, on any aircraft Beach Learning Center, says the course begins with teaching with composite materials. In fact, the training isn’t even the technician how to inspect blades, identify various types limited to aircraft – manufacturers and others who work of damage and assess the extent of the damage. Those skills with composites also take advantage of the comprehensive alone are invaluable, because you’ll know immediately what training to ensure that key employees have a thorough must be done – no waiting for a factory or other outside tech understanding of these exacting procedures and processes. to make his way to your shop. Metal Structures, Too Assess, Repair, Fly The West Palm Beach Learning Center recently acquired a If your blade is damaged beyond safe repair, you’ll be able to shop fully equipped for sheet metal repair, and now offers make that determination yourself and get the wheels rolling training that will enable technicians to tackle repairs and for a replacement. And if it’s repairable, you can get started modifications to metal structures. Together with composites right away. training, these courses equip a technician to tackle just about any structural challenge that may crop up. The trained technician can repair most types of blade damage, including everything from patching broken or eroded fiberglass “We’ve found that this training easily pays for itself,” Banke skin to replacing interior structural honeycomb. says. “Just one major repair and associated downtime can easily exceed the cost of training. Even more important, it FlightSafety offers the training in various configurations to ensure means you fly with the peace of mind of knowing that your that training matches specific needs. aircraft are always up to spec and ready for dispatch.”

6 FlightSafety Reinstates Composites Training: Truly an Investment in Safety Proficiency Protection Helicopter pilots and maintenance technicians who lose their jobs due Composites Structures Training to staff reductions or job eliminations now have the opportunity to maintain Advanced Composites Familiarization their proficiency by taking advantage For quality assurance personnel and managers. Basic knowledge of of no-cost training from FlightSafety. composite structures repair. Acknowledging that, while economic Principles of Advanced Composite Structures Repair conditions have improved, some Provides technicians with basic understanding of composite materials, aviation professionals are still losing repair techniques and composite repair manuals. employment, FlightSafety revived its popular 2009-10 Proficiency Advanced Composites Damage Assessment and Repair Protection program. Under the Provides technicians with knowledge and practical skills to assess program, pilots who were training as and repair component damage. part of their company’s full service agreement, and technicians who Comprehensive Composite Structures Repair are pursuing a Master Technician Provides technicians with classroom and lab instruction covering designation, are eligible for additional repair materials, damage assessment methods and repair techniques. no-cost training.

Advanced Composite Manufacturing Qualifying pilots may take recurrent Provides technicians basic understanding of composite materials training in an aircraft type for and manufacturing techniques – clean room layup, vacuum bagging, which they had previously trained. curing, edge trim and machining techniques, drilling, special fastener Technicians may take the next installation, finishing and inspection. We can tailor training to meet course in their Master Technician your manufacturing needs. sequence. FlightSafety provides the training at no charge, although Advanced Composites Update those who take advantage of the Latest advancements in reinforcement materials, resin systems, program are responsible for travel, damage assessment methods and equipment and repair techniques. lodging and other expenses.

Advanced Composite Tooling and Rapid Prototyping The program applies to those Provides technicians with knowledge and practical skills to fabricate who have become involuntarily composite molds and tools for the manufacture and repair of composite unemployed since Jan. 1, 2012. structures in the field. It must be completed while the individual remains unemployed Advanced Composites Metal Bonding and must be scheduled before Provides technicians with knowledge and practical skills to assess and Dec. 31, 2012. Program details, repair component damage. including eligibility requirements and training request forms, are Composite Blade Repair available at flightsafety.com. Knowledge and practical skills to assess and repair component damage.

For information or to schedule training, please contact Dally Padron, [email protected].

FlightSafety also offers generic composite repair instruction at the Hawker Beechcraft Maintenance Learning Center in Wichita.

7 FlightSafety Moves to Upgrade Bell Training Experience

By spring 2013, operators of Bell helicopters will be able to train in a state-of-the-art Learning Center with a full range of amenities, including easy travel access. In a move that adds up to a win for all concerned, Fort Worth Bell training operations are transferring to the Dallas/Fort Worth Learning Center.

“Our Customers will appreciate both the easy travel to DFW Airport and the modern facilities,” says George Ferito, Director of Helicopter Business Development for FlightSafety.

FlightSafety offers training in Fort Worth for the Bell 212, Bell 412 and Bell 430. Three full flight simulators and other dedicated training devices will move to DFW to accommodate the training there.

Simulator, Courseware Updates The move is scheduled to begin just after Thanksgiving 2012. FlightSafety will take advantage of the transition to update the simulators and training courseware. Training is scheduled to begin at DFW in March 2013. Training Customers who haven’t seen the DFW Learning Center are in for a treat. The 200,000-square-foot center includes – in addition to up-to-date training facilities and Bell Simulators Moving to DFW technology – dining, workout facilities with lockers Bell Model Sim Level Certifications Visual System and showers, large conference rooms, large upstairs Bell 412 D FAA, STK-NOR, VITAL X atriums for meetings and meals, break rooms with MDGAC, TC couches and satellite televisions, and executive conference rooms with teleconferencing capabilities. Bell 212/412 C 412: FAA, MDGAC, VITAL X (convertible) ANAC-, TC 212: FAA, TC, This investment to further enhance the training STK-NOR, MDGAC, experience for Bell operators continues FlightSafety’s ANAC-Brazil, CAAC long, close association with Bell Helicopter and Bell 430 C FAA, TC, STK-NOR, VITAL X reflects the company’s ongoing commitment to ANAC-Brazil, MDGAC provide the world’s best, most comprehensive Bell 430 Level 6 FTD FAA, MDGAC N/A Bell training.

FlightSafety International FlightSafety Maintenance Training Sales 718.565.4100 or 800.877.5343 281.537.2840 or 800.291.0679 [email protected] [email protected]

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