Glossary CIC
AEDET National Health Service, Achieving Excellence Design Evaluation Toolkit DESIGNQUALITYINDICATOR BREEAM Building Research Establishment Environmental Assessment Method CABE Commission for Architecture and the Built Environment – www.cabe.org.uk ONLINE CE Constructing Excellence – www.constructingexcellence.org.uk CIC Construction Industry Council – www.cic.org.uk DEEP Defence Estates, Design Excellence Evaluation Process DQI Design Quality Indicator – www.dqi.org.uk DTI Department for Trade and Industry – www.dti.gov.uk EPI Environmental Performance Indicators KPI Key Performance Indicators – www.kpizone.com OGC Office of Government Commerce – www.ogc.gov.uk PFI Public Finance Initiative RIBA Royal Institute of British Architects – www.architecture.com SPeAR Arup’s Sustainable Project Appraisal Routine
For a full list of DQI links please see www.dqi.org.uk
CIC Construction Industry Council (CIC) 26 Store Street is the largest umbrella organisation in London construction, bringing together over 50 WC1E 7BT separate bodies which are professional T 020 7399 7400 institutions, trade associations and www.cic.org.uk research organisations. These organisations collectively represent DQI over 500,000 individual professionals T 020 7399 7424 and 25,000 businesses engaged in F 020 7399 7425 the commissioning, planning, design, www.dqi.org.uk production, management and [email protected] maintenance of the built environment. Design: DUFFY Foreword Introduction
Every time we commission a building project we are developing a The Design Quality Indicator is the pioneering process to prototype. One or all of the key elements of the project are being evaluate the design quality of buildings. The development of used for the first time; we have a new site, new team and/or new the DQI has been led by CIC with sponsorship from the DTI, client. The question is how do we monitor this unique process to CABE, Constructing Excellence and the Strategic Forum ensure that we get a consistently good product? for Construction and with support from OGC. The DQI has been developed into an easy to use web tool, DQI Online, Traditionally the end user has become a guinea pig in the process. for everyone involved in the procurement and use of buildings. We don’t know until the building is occupied if it really meets the needs of the end user. This means that we frequently end up with Sir John Egan’s Strategic Forum for Construction report unhappy customers and waste time and resources trying to ‘Accelerating Change’ (published in September 2002) accommodate design issues that we didn’t anticipate. highlighted the key importance of design quality. The Strategic Forum for Construction, under the Chairmanship of Peter The DQI is a welcome innovation as it takes the guess work out Rogers has declared that use of the DQI should be one of of the whole design process. It focuses the team on the needs of five major headline targets by which the industry’s ongoing the end user, involves all the stakeholders throughout the process performance should be judged between 2004 and 2007: and helps develop a more sustainable building. The overall result is an improved product and importantly we can learn from the “By the end of 2004, 500 projects will have used the Design process because the DQI allows us to measure how the Quality Indicators and by the end of 2007, 60% of all publicly improvements are made. funded or PFI projects (having a value in excess of £1 million) and 20% of ALL projects (having a value in excess of £1 million) Peter Rogers Chairman of Strategic Forum for Construction to utilise the DQIs.” and Chairman of Constructing Excellence
03 Foreword Introduction
Every time we commission a building project we are developing a The Design Quality Indicator is the pioneering process to prototype. One or all of the key elements of the project are being evaluate the design quality of buildings. The development of used for the first time; we have a new site, new team and/or new the DQI has been led by CIC with sponsorship from the DTI, client. The question is how do we monitor this unique process to CABE, Constructing Excellence and the Strategic Forum ensure that we get a consistently good product? for Construction and with support from OGC. The DQI has been developed into an easy to use web tool, DQI Online, Traditionally the end user has become a guinea pig in the process. for everyone involved in the procurement and use of buildings. We don’t know until the building is occupied if it really meets the needs of the end user. This means that we frequently end up with Sir John Egan’s Strategic Forum for Construction report unhappy customers and waste time and resources trying to ‘Accelerating Change’ (published in September 2002) accommodate design issues that we didn’t anticipate. highlighted the key importance of design quality. The Strategic Forum for Construction, under the Chairmanship of Peter The DQI is a welcome innovation as it takes the guess work out Rogers has declared that use of the DQI should be one of of the whole design process. It focuses the team on the needs of five major headline targets by which the industry’s ongoing the end user, involves all the stakeholders throughout the process performance should be judged between 2004 and 2007: and helps develop a more sustainable building. The overall result is an improved product and importantly we can learn from the “By the end of 2004, 500 projects will have used the Design process because the DQI allows us to measure how the Quality Indicators and by the end of 2007, 60% of all publicly improvements are made. funded or PFI projects (having a value in excess of £1 million) and 20% of ALL projects (having a value in excess of £1 million) Peter Rogers Chairman of Strategic Forum for Construction to utilise the DQIs.” and Chairman of Constructing Excellence
03 The purpose of the DQI How has the DQI been used so far?
What is it for? The brief version allows the project The DQI Trailblazing Scheme was launched The DQI was used by MORI for the Audit It has been developed to help all built aspirations to be clearly set, addressing in July 2002 and was the first opportunity Commission to survey 95 end users in 18 environment stakeholders gain more value the opinions of the stakeholders, and can for the construction industry and client PFI and non-PFI schools, this led to the from the design of buildings, and to assist be used through strategic briefing stages organisations to use the DQI tool on projects. publication of ‘PFI in Schools; The Quality in improving the quality of buildings. to detailed brief to set priorities and answer and Cost of Buildings and Services questions such as: What do we want? By the end of the Trailblazing Scheme just Provided by Early Private Finance Initiative Who is it for? Where do we want to spend the money? over 1,000 people had completed the DQI, Schemes’. A non technical device, the DQI can be of which 330 were end users of projects. used by all stakeholders involved in the Mid-design version allows the client Case studies highlighting the experiences of Other evaluation tools production and use of buildings, including and design teams to check whether early four Trailblazers can be found on page 13. The DQI as a product measure has been public and private clients, developers, aspirations have been met and allows developed to work with the existing financiers, design firms, contractors, adjustments in focus and quality to be Other design measurement tools performance measures from Constructing building managers and occupants. made accordingly. It can be used The DQI is the major construction industry Excellence, in particular the Headline KPIs throughout the design phase when the design evaluation tool, but it sits alongside which assess the process – the delivery When can it be used? project can still respond to change. other sector specific toolkits to measure the of the building. It also complements The DQI questionnaire encompasses value of design. The DQI has been involved sustainability tools such as SPeAR, questions which are relevant at any stage Ready for occupation version is used with these other projects, to help create a BREEAM and EPIs. in the development of a building and the immediately before occupation to check consensus on design evaluation and tool can be revisited and re-used whether the brief/original intent has been produce synergy in approach. throughout the life of the project. achieved. The NHS Estate’s Achieving Excellence Ideally the DQI is used at every key stage In-use version is used in order to receive Design Evaluation Toolkit was produced of the development; it can also be used feedback from the project team and the to assist hospitals developing design repeatedly at a particular stage. building users to help make improvements Key specifications and shares a common Design for the next project, and can lead on to Performance Quality strategy with the DQI. Indicators Indicators There are four versions of the tool and more thorough post-occupancy studies. DQI Online automatically adjusts the Defence Estates’ design evaluation method, questions displayed so they are relevant DEEP, is a focused design study of users to the particular phase of the project that of military housing to help users address is being assessed. the quality of their housing. Sustainability Tools
04 05 The purpose of the DQI How has the DQI been used so far?
What is it for? The brief version allows the project The DQI Trailblazing Scheme was launched The DQI was used by MORI for the Audit It has been developed to help all built aspirations to be clearly set, addressing in July 2002 and was the first opportunity Commission to survey 95 end users in 18 environment stakeholders gain more value the opinions of the stakeholders, and can for the construction industry and client PFI and non-PFI schools, this led to the from the design of buildings, and to assist be used through strategic briefing stages organisations to use the DQI tool on projects. publication of ‘PFI in Schools; The Quality in improving the quality of buildings. to detailed brief to set priorities and answer and Cost of Buildings and Services questions such as: What do we want? By the end of the Trailblazing Scheme just Provided by Early Private Finance Initiative Who is it for? Where do we want to spend the money? over 1,000 people had completed the DQI, Schemes’. A non technical device, the DQI can be of which 330 were end users of projects. used by all stakeholders involved in the Mid-design version allows the client Case studies highlighting the experiences of Other evaluation tools production and use of buildings, including and design teams to check whether early four Trailblazers can be found on page 13. The DQI as a product measure has been public and private clients, developers, aspirations have been met and allows developed to work with the existing financiers, design firms, contractors, adjustments in focus and quality to be Other design measurement tools performance measures from Constructing building managers and occupants. made accordingly. It can be used The DQI is the major construction industry Excellence, in particular the Headline KPIs throughout the design phase when the design evaluation tool, but it sits alongside which assess the process – the delivery When can it be used? project can still respond to change. other sector specific toolkits to measure the of the building. It also complements The DQI questionnaire encompasses value of design. The DQI has been involved sustainability tools such as SPeAR, questions which are relevant at any stage Ready for occupation version is used with these other projects, to help create a BREEAM and EPIs. in the development of a building and the immediately before occupation to check consensus on design evaluation and tool can be revisited and re-used whether the brief/original intent has been produce synergy in approach. throughout the life of the project. achieved. The NHS Estate’s Achieving Excellence Ideally the DQI is used at every key stage In-use version is used in order to receive Design Evaluation Toolkit was produced of the development; it can also be used feedback from the project team and the to assist hospitals developing design repeatedly at a particular stage. building users to help make improvements Key specifications and shares a common Design for the next project, and can lead on to Performance Quality strategy with the DQI. Indicators Indicators There are four versions of the tool and more thorough post-occupancy studies. DQI Online automatically adjusts the Defence Estates’ design evaluation method, questions displayed so they are relevant DEEP, is a focused design study of users to the particular phase of the project that of military housing to help users address is being assessed. the quality of their housing. Sustainability Tools
04 05 What is the DQI tool?
The DQI tool assists a 1. The DQI questionnaire 2. The DQI weightings 3. The DQI visualisation building’s procurement The DQI questionnaire is a short, simple, The DQI has two types of weighting, the The DQI is graphically presented in a team to define and check non-technical set of statements that collect first allow results to be distorted depending number of ways, which help by highlighting the views from all stakeholders by looking how the respondents judge the success comparisons between: the evolution of design at the functionality, build quality and impact of various aspects of the building. – Groups of respondents, comparing the of buildings: quality at key stages in A separate type of weighting can be views of the buildings eventual users applied indicating whether aspects are: with those of the delivery team the development process. Functionality is concerned with the way in which the building is designed to be useful Fundamental relating to factors which – Stages of a project, from the opinions There are three parts and is split into use, access and space the building must achieve in order to fulfil established at the inception stages of its purpose a project, and how these are being to the DQI tool: Build quality relates to the performance achieved by the design of a building fabric and is split into Added value relating to factors that will performance, engineering and construction enhance the building’s usefulness and – Schemes within a portfolio of projects pleasure value Impact refers to the building’s ability to create a sense of place, and to have a Excellence relating to factors that make positive effect on the local community and the design sparkle as a whole and help environment. It is split into character and create a building of distinction innovation, form and materials, internal
environment and urban and social nt
integration excelle
fu n All projects exist within a context of finance, d il u it time, and environmental resources and b y these are high on the agenda of all building commissioners, financiers and developers. Good design quality enables the better Excellence deployment of these resources. The DQI addresses this by advising professional Added Value input, and it has been found that the use of a DQI facilitator has proved particularly Fundamental important at briefing stage.
impact
Overlapping quality fields
06 07 What is the DQI tool?
The DQI tool assists a 1. The DQI questionnaire 2. The DQI weightings 3. The DQI visualisation building’s procurement The DQI questionnaire is a short, simple, The DQI has two types of weighting, the The DQI is graphically presented in a team to define and check non-technical set of statements that collect first allow results to be distorted depending number of ways, which help by highlighting the views from all stakeholders by looking how the respondents judge the success comparisons between: the evolution of design at the functionality, build quality and impact of various aspects of the building. – Groups of respondents, comparing the of buildings: quality at key stages in A separate type of weighting can be views of the buildings eventual users applied indicating whether aspects are: with those of the delivery team the development process. Functionality is concerned with the way in which the building is designed to be useful Fundamental relating to factors which – Stages of a project, from the opinions There are three parts and is split into use, access and space the building must achieve in order to fulfil established at the inception stages of its purpose a project, and how these are being to the DQI tool: Build quality relates to the performance achieved by the design of a building fabric and is split into Added value relating to factors that will performance, engineering and construction enhance the building’s usefulness and – Schemes within a portfolio of projects pleasure value Impact refers to the building’s ability to create a sense of place, and to have a Excellence relating to factors that make positive effect on the local community and the design sparkle as a whole and help environment. It is split into character and create a building of distinction innovation, form and materials, internal
environment and urban and social nt
integration excelle
fu n All projects exist within a context of finance, d il u it time, and environmental resources and b y these are high on the agenda of all building commissioners, financiers and developers. Good design quality enables the better Excellence deployment of these resources. The DQI addresses this by advising professional Added Value input, and it has been found that the use of a DQI facilitator has proved particularly Fundamental important at briefing stage.
impact
Overlapping quality fields
06 07 DQI Online
DQI Online is the web based version Face-to-face Remote use of the tool. It is straightforward to initiate and easy for respondents to use. The Respondents attend a The DQI leader briefs results are obtained instantly and are meeting and are given a respondents – by visualised graphically to help facilitate presentation by a facilitator telephone, or through a discussion about project aspirations, and on the DQI. ‘virtual classroom’ on the the extent to which they have been met. internet. Using internet enabled computers respondents The DQI leader emails The process complete the questionnaire the key to all respondents. Anyone can initiate use of the DQI, but its Completing DQI Online online. use will need to be organised by somebody A DQI facilitator can be There are several ways to from the project delivery team. After a The DQI leader obtains the used to take respondents complete the DQI. Users project team decides to use the DQI they results of the process through the process over so far have indicated that appoint a DQI leader who registers the instantly for discussion in the telephone. the most beneficial assessment and distributes the relevant Use of the DQI is accessed by project keys. a later part of the meeting. approach is when all As respondents complete information to the respondents. Every assessment will have two 8-digit respondents complete the After the DQI is complete, the DQI, the leader keys, one for the DQI leader, which tool in a facilitated face-to- the facilitator initiates receives the results and Depending upon the number of registers the project, and one for all the DQI face workshop. However, discussion about the feeds them back. The stakeholders in a project, the DQI should respondents which ensures the data goes with DQI Online the DQI results. team should be able to be completed by 5 to 25 DQI respondents, to the right project. can also be completed discuss the results with but there is no limit placed on this number. remotely – an approach the facilitator in a telephone The keys can be used to link DQI particularly suitable when conference, a ‘virtual We also recommend the use of a DQI assessments together to construct the using the DQI in the later classroom’, or at the next facilitator who has been trained to assist whole DQI project and see how opinions stages of a project. team meeting. in the use of the DQI. There is more about have progressed through the life of the the role of the facilitator on page 10. project.
Using DQI Online How can I use DQI Online? The tool operates on a pay-as-you-go DQI Online is designed to be self DQI Online is at basis, so it can be used as often as explanatory with the all guidance available www.dqi.org.uk needed, it is also possible to buy a carnet. to download. Access may be bought online making the payment using a credit card, or direct from CIC.
08 09 DQI Online
DQI Online is the web based version Face-to-face Remote use of the tool. It is straightforward to initiate and easy for respondents to use. The Respondents attend a The DQI leader briefs results are obtained instantly and are meeting and are given a respondents – by visualised graphically to help facilitate presentation by a facilitator telephone, or through a discussion about project aspirations, and on the DQI. ‘virtual classroom’ on the the extent to which they have been met. internet. Using internet enabled computers respondents The DQI leader emails The process complete the questionnaire the key to all respondents. Anyone can initiate use of the DQI, but its Completing DQI Online online. use will need to be organised by somebody A DQI facilitator can be There are several ways to from the project delivery team. After a The DQI leader obtains the used to take respondents complete the DQI. Users project team decides to use the DQI they results of the process through the process over so far have indicated that appoint a DQI leader who registers the instantly for discussion in the telephone. the most beneficial assessment and distributes the relevant Use of the DQI is accessed by project keys. a later part of the meeting. approach is when all As respondents complete information to the respondents. Every assessment will have two 8-digit respondents complete the After the DQI is complete, the DQI, the leader keys, one for the DQI leader, which tool in a facilitated face-to- the facilitator initiates receives the results and Depending upon the number of registers the project, and one for all the DQI face workshop. However, discussion about the feeds them back. The stakeholders in a project, the DQI should respondents which ensures the data goes with DQI Online the DQI results. team should be able to be completed by 5 to 25 DQI respondents, to the right project. can also be completed discuss the results with but there is no limit placed on this number. remotely – an approach the facilitator in a telephone The keys can be used to link DQI particularly suitable when conference, a ‘virtual We also recommend the use of a DQI assessments together to construct the using the DQI in the later classroom’, or at the next facilitator who has been trained to assist whole DQI project and see how opinions stages of a project. team meeting. in the use of the DQI. There is more about have progressed through the life of the the role of the facilitator on page 10. project.
Using DQI Online How can I use DQI Online? The tool operates on a pay-as-you-go DQI Online is designed to be self DQI Online is at basis, so it can be used as often as explanatory with the all guidance available www.dqi.org.uk needed, it is also possible to buy a carnet. to download. Access may be bought online making the payment using a credit card, or direct from CIC.
08 09 DQI facilitators The future DQI in use of the DQI
Many construction professionals now The DQI tool has been developed by multi- During the Trailblazer period the DQI has realise that good facilitation is essential at disciplinary working group convened by CIC been used by 86 organisations consisting the early stages of a project to help develop and including representatives from Buro of design firms, public and private clients ideas of stakeholders into workable briefs. Happold, Colander Consulting, Edward and contractors, including Buro Happold, Cullinan Architects, Hoare Lee and Partners, The Foreign and Commonwealth Office, In the early stages of a project use of Penoyre and Prasad Architects, and Imperial Edward Cullinan Architects, Penoyre and an independent facilitator is strongly College London. This working group utilised Prasad Architects, Skanska, Hoare Lea and recommended for DQI assessment. CIC input from a wide variety of sources to gather Partners, Bennetts Associates Architects, is developing a register of fully competent the best intelligence on the issue of design and 17 local authorities. facilitators. Later in the project the DQI quality and how to assess inherent design leader could act as facilitator if they have quality. Since the Trailblazing launch the DQI The DQI has been used on a diverse undertaken the basic training. has been continually improved with input from range of projects; the most popular being the users of the tool. education (40% of DQI use) private offices Any user of the DQI can contact CIC for (20%) and social housing (10%). the nomination of a facilitator. Short-term aims include refining the output to help further enlighten building procurement Complementing work by the Audit How to become a registered facilitator teams about the design quality of their Commission who use the DQI to compare Registered facilitators must meet a buildings through use of DQI Online and the PFI and non-PFI schools, local authorities standard set of skills and competencies. rapid feedback that is possible. such as Devon CC and Barnsley MBC The first stage of training is to attend an are using the DQI in bundled PFI projects Medium-term aims include harvesting data introduction workshop to learn more about to help individual schools articulate their from the accumulated returns so that we can the tool and its use. Individuals can then needs to design teams and assess the begin to correlate quality with factors in the put themselves forward for assessment tender outputs. procurement process. We should also be against the standard and full registration. able to see patterns by examining the data longitudinally – for instance by comparing sets Details of introduction workshops around of post-occupancy evaluations with briefing the country can be found on the events and with design stage evaluations. page of the DQI website, www.dqi.org.uk. The aim for the DQI over the next four years is to become a self-funding tool, used on most projects to help with the delivery of better quality buildings for clients and users and the public.
10 11 DQI facilitators The future DQI in use of the DQI
Many construction professionals now The DQI tool has been developed by multi- During the Trailblazer period the DQI has realise that good facilitation is essential at disciplinary working group convened by CIC been used by 86 organisations consisting the early stages of a project to help develop and including representatives from Buro of design firms, public and private clients ideas of stakeholders into workable briefs. Happold, Colander Consulting, Edward and contractors, including Buro Happold, Cullinan Architects, Hoare Lee and Partners, The Foreign and Commonwealth Office, In the early stages of a project use of Penoyre and Prasad Architects, and Imperial Edward Cullinan Architects, Penoyre and an independent facilitator is strongly College London. This working group utilised Prasad Architects, Skanska, Hoare Lea and recommended for DQI assessment. CIC input from a wide variety of sources to gather Partners, Bennetts Associates Architects, is developing a register of fully competent the best intelligence on the issue of design and 17 local authorities. facilitators. Later in the project the DQI quality and how to assess inherent design leader could act as facilitator if they have quality. Since the Trailblazing launch the DQI The DQI has been used on a diverse undertaken the basic training. has been continually improved with input from range of projects; the most popular being the users of the tool. education (40% of DQI use) private offices Any user of the DQI can contact CIC for (20%) and social housing (10%). the nomination of a facilitator. Short-term aims include refining the output to help further enlighten building procurement Complementing work by the Audit How to become a registered facilitator teams about the design quality of their Commission who use the DQI to compare Registered facilitators must meet a buildings through use of DQI Online and the PFI and non-PFI schools, local authorities standard set of skills and competencies. rapid feedback that is possible. such as Devon CC and Barnsley MBC The first stage of training is to attend an are using the DQI in bundled PFI projects Medium-term aims include harvesting data introduction workshop to learn more about to help individual schools articulate their from the accumulated returns so that we can the tool and its use. Individuals can then needs to design teams and assess the begin to correlate quality with factors in the put themselves forward for assessment tender outputs. procurement process. We should also be against the standard and full registration. able to see patterns by examining the data longitudinally – for instance by comparing sets Details of introduction workshops around of post-occupancy evaluations with briefing the country can be found on the events and with design stage evaluations. page of the DQI website, www.dqi.org.uk. The aim for the DQI over the next four years is to become a self-funding tool, used on most projects to help with the delivery of better quality buildings for clients and users and the public.
10 11 use use 2.5 access 2.5 construction construction access 2.0 2.0
Case study1: 1.5 Case study 2: 1.5
1.0 1.0 engineering space engineering space 0.5 0.5 Strategic briefing stage 0.0 Design briefing stage 0.0 character performance performance character and innovation and innovation The British Library Centre for Conservation Parliament Hill School
urban and social form and urban and social form and integration materials integration materials internal internal environment environment
The Centre of Conservation We undertook the DQI The DQI will be revisited once Haverstock Associates are The workshop took place The DQI questionnaire provided is the capital project that the workshop in a collective way a designer has been appointed. a medium sized architectural during the early design stage a well structured framework for British Library has undertaken prior to stage A of the two It will be incorporated as a firm based in Camden, (RIBA stages A–B) of the project. the discussions, and raised since it moved to St Pancras stage design and build contract. checklist against the client’s London. They are committed The participants consisted of issues which could otherwise in the early 1990’s. The stakeholders who attended original aspirations and will to design quality and ensuring the LEA senior technical officer have been overlooked. It also were the project sponsor, head be used as a benchmark The decision to use the DQI that their buildings improve engineer, our mechanical added value for the client as of conservation, head of sound, throughout the construction on this project was initiated the lives of the people who engineer, two LEA project the DQI enlightened them to library project architect, project process. by Drivas Jonas, the project use them. John Jenkins, managers and an LEA the thought process behind manager, architectural advisor, managers, and hosted by DLE and Drivers Jonas a founding partner of educational inspector; school our design. services and structural engineer the practice, initiated facilities manager, planner, Davis Langdon & Everest, both intend to continue the Our next step will be to revisit with DLE acting as DQI Haverstock’s signing up governors, teachers, senior the cost consultants for the use of the DQI, and hope the DQI results through a further facilitator. We felt that the as a Trailblazer through his school management and project who were already to incorporate it, when workshop to see if our design workshop format was essential involvement as a CABE students. It proved invaluable Trailblazers. appropriate, in value and solutions match the aspirations to ensure the collation of Commissioner. in bringing together a range risk management studies and perceptions brought about “We followed advice from CABE data and the generation of of influential individuals at such at project briefing stage.” Parliament Hill secondary by the original process. We to use the DQI on this project conversation, and it worked well. an early stage of the project. as the British Library specifically school is situated in a intend to revisit the DQI process The DQI provides a framework Maria Kliniotou It made everybody aware of the wants to commission a quality conservation area near regularly throughout the to determine the aspirations Davis Langdon & Everest initial design development that building, and we had used the Hampstead Heath, London. construction process and and needs for each participant had been undertaken and opened tool before on other projects. Jonathan Gibson will continue to use it on distinguishing individual “We won the contract through up lines of communication by The Centre of Conservation is Drivers Jonas future education projects.” interpretations of ‘design a competitive tender process introducing all the different to be a centre of excellence quality’. The different with Camden Borough Council. individuals who would have reinforcing the reputation of the John Jenkins perceptions under the three A condition of the project set an involvement with the building British Library as the world’s Claire Barton headings of build quality, out by the Local Education at some point in its life time. leading institution for restoring Haverstock Associates functionality and impact worked Authority (LEA) was that Design It also enabled us to carry out and conserving books, very well, and at this stage the Quality Indicators would need further consultation to find out manuscripts and sound functionality of the building to be applied. The LEA brief what types of modern buildings recordings. The client wants was identified as important. commissioned the design people liked and disliked, so it to be an acclaimed design, In addition issues such as the and supervision of new school we could get an idea of what but also create a functional necessity for natural daylight, accommodation, the scope type of building/s and materials environment for the specialist the level of control users and brief to be decided after people really felt they wanted working conditions required for will have on their personal completion of a feasibility to see in the end product. conservation and sound, and environment, and the aesthetic study, accessibility audit and The information gained from also to establish a balanced integration with the British curriculum analysis, subject this process was a vital part relationship with the existing Library were highlighted as to planning and budgetary of our brief. flagship building and its key to the stakeholders. The constraints. surroundings. DQI allowed for a language to be initiated between the professional and lay stakeholders.
12 13 use use 2.5 access 2.5 construction construction access 2.0 2.0
Case study1: 1.5 Case study 2: 1.5
1.0 1.0 engineering space engineering space 0.5 0.5 Strategic briefing stage 0.0 Design briefing stage 0.0 character performance performance character and innovation and innovation The British Library Centre for Conservation Parliament Hill School
urban and social form and urban and social form and integration materials integration materials internal internal environment environment
The Centre of Conservation We undertook the DQI The DQI will be revisited once Haverstock Associates are The workshop took place The DQI questionnaire provided is the capital project that the workshop in a collective way a designer has been appointed. a medium sized architectural during the early design stage a well structured framework for British Library has undertaken prior to stage A of the two It will be incorporated as a firm based in Camden, (RIBA stages A–B) of the project. the discussions, and raised since it moved to St Pancras stage design and build contract. checklist against the client’s London. They are committed The participants consisted of issues which could otherwise in the early 1990’s. The stakeholders who attended original aspirations and will to design quality and ensuring the LEA senior technical officer have been overlooked. It also were the project sponsor, head be used as a benchmark The decision to use the DQI that their buildings improve engineer, our mechanical added value for the client as of conservation, head of sound, throughout the construction on this project was initiated the lives of the people who engineer, two LEA project the DQI enlightened them to library project architect, project process. by Drivas Jonas, the project use them. John Jenkins, managers and an LEA the thought process behind manager, architectural advisor, managers, and hosted by DLE and Drivers Jonas a founding partner of educational inspector; school our design. services and structural engineer the practice, initiated facilities manager, planner, Davis Langdon & Everest, both intend to continue the Our next step will be to revisit with DLE acting as DQI Haverstock’s signing up governors, teachers, senior the cost consultants for the use of the DQI, and hope the DQI results through a further facilitator. We felt that the as a Trailblazer through his school management and project who were already to incorporate it, when workshop to see if our design workshop format was essential involvement as a CABE students. It proved invaluable Trailblazers. appropriate, in value and solutions match the aspirations to ensure the collation of Commissioner. in bringing together a range risk management studies and perceptions brought about “We followed advice from CABE data and the generation of of influential individuals at such at project briefing stage.” Parliament Hill secondary by the original process. We to use the DQI on this project conversation, and it worked well. an early stage of the project. as the British Library specifically school is situated in a intend to revisit the DQI process The DQI provides a framework Maria Kliniotou It made everybody aware of the wants to commission a quality conservation area near regularly throughout the to determine the aspirations Davis Langdon & Everest initial design development that building, and we had used the Hampstead Heath, London. construction process and and needs for each participant had been undertaken and opened tool before on other projects. Jonathan Gibson will continue to use it on distinguishing individual “We won the contract through up lines of communication by The Centre of Conservation is Drivers Jonas future education projects.” interpretations of ‘design a competitive tender process introducing all the different to be a centre of excellence quality’. The different with Camden Borough Council. individuals who would have reinforcing the reputation of the John Jenkins perceptions under the three A condition of the project set an involvement with the building British Library as the world’s Claire Barton headings of build quality, out by the Local Education at some point in its life time. leading institution for restoring Haverstock Associates functionality and impact worked Authority (LEA) was that Design It also enabled us to carry out and conserving books, very well, and at this stage the Quality Indicators would need further consultation to find out manuscripts and sound functionality of the building to be applied. The LEA brief what types of modern buildings recordings. The client wants was identified as important. commissioned the design people liked and disliked, so it to be an acclaimed design, In addition issues such as the and supervision of new school we could get an idea of what but also create a functional necessity for natural daylight, accommodation, the scope type of building/s and materials environment for the specialist the level of control users and brief to be decided after people really felt they wanted working conditions required for will have on their personal completion of a feasibility to see in the end product. conservation and sound, and environment, and the aesthetic study, accessibility audit and The information gained from also to establish a balanced integration with the British curriculum analysis, subject this process was a vital part relationship with the existing Library were highlighted as to planning and budgetary of our brief. flagship building and its key to the stakeholders. The constraints. surroundings. DQI allowed for a language to be initiated between the professional and lay stakeholders.
12 13 use use 2.5 2.5 construction access construction access 2.0 2.0
Case study 3: 1.5 Case study 4: 1.5
1.0 1.0 engineering space engineering space 0.5 0.5 Mid-design stage 0.0 In-use 0.0 performance character performance character and innovation and innovation Doha and Chennai Embassies Peckham Pulse Healthy Living Centre
urban and social form and urban and social form and integration materials integration materials internal internal environment environment Doha
use The Foreign and as DFID and the MOD, and 2.5 Southwark Building Design The stakeholders who Using the DQI at the post- construction access Commonwealth Office’s also proposed users and local 2.0 Service is an urban local participated were two project occupancy stage on Peckham 1.5 overseas estate consists of architects engaged on the 1.0 authority renowned for its managers, an architect, Pulse has provided us with engineering space over 4,300 properties ranging project. 0.5 approach to the design quality contractor, client, three facilities valuable benchmarking criteria, from substantial office blocks 0.0 of the environment. This managers and a user of the which we are using on future At Chennai we performed performance character to garages for vehicles, and and innovation commitment led them to centre. Due to the lapse of projects.” the DQI at the pre-contract includes offices, residential be awarded the 2002 RIBA time since completion it proved design development stage; accommodation for staff and urban and social form and integration materials Local Authority Award. difficult reconvening everyone, Patricia O’Reilly we held a facilitated workshop internal amenity facilities. Its global environment but despite the initial Southwark Building in the UK consisting of all Chennai Peckham Pulse Healthy Living network of Posts play a vital organisational problems the Design Service relevant stakeholders, the UK Centre was built to encourage role in promoting the United workshop was thought by project management team, local people to get fit and Kingdom’s interests abroad. everyone to have been a the architect and the structural stay healthy. Inspired by success. The construction team The FCO is fully committed engineer. Additionally, local the Peckham Pioneer Health really enjoyed talking to the to improving design standards users completed the DQI Centre of the 1930s, it users as to how the building recognising that good design questionnaire. explores the link between was working, and they were also achieves value for social and physical well being The workshop generated very enthusiastic to be involved money. This commitment led and preventing disease. wide-ranging debate that in a DQI process again. to the FCO registering as a allowed us to ensure all views “We performed the DQI on DQI Trailblazer. The participants found the DQI and requirements of the Peckham Pulse four years after process very interesting. They “We have performed the DQI stakeholders were incorporated original design aspirations and completion. We thought it all felt that it was a necessity process on two of our newly into the design process. It was to re-evaluate their importance. would be interesting to see how to identify the delights in a planned Missions in Doha and useful as it allowed opinions the building, which is esteemed From our use of the DQI on the project. The overall design of Chennai and are committed to to be collated in a generic for design quality, would rate Doha Embassy, which initially Peckham Pulse scored highly using it on our new British language and evoked debate using the tool. It was also an became a redundant design in the DQI. We did, however Embassy, Warsaw. The process about design priorities. We excellent opportunity to get due to a change of allocated manage to identify certain evoked debate and conversation found it identified certain everyone involved in the site, we are now able to use the aspects which didn’t score between the many stakeholders requirements, which ordinarily construction process back results from the original scheme well regarding the layout, as to the buildings’ design may not have been considered. together. as a secondary brief for the new which came as a surprise, and specifications. Not only do A typical example were site, and as a checklist to see The DQI was performed as a mechanical services, which may designs need to be fit-for- questionnaires received from that the different stakeholder facilitated workshop. Through reflect the ensuing maintenance purpose and take into account users who asked the simple views have not changed. all of our DQI experiences we regime rather than the original the local environment, they also question of where could staff have found facilitation essential design. We found the need to fulfil the requirements of store their bicycles and The FCO is committed to using to gain the maximum benefit ‘weighting’ element of the DQI other Government Departments scooters? In Chennai these are the DQI. The DQI rating process from the DQI process. I have very important in prioritising represented at the Post. This essential forms of transport and has recently been included into trained as a facilitator which what were the most important process ensures effective the value added to the users the key stage review process was cost effective and helped issues. Without this dimension delivery of ‘joined-up’ by incorporating space is for individual projects.” increase the clarity of the DQI budgetary and planning Government. As well as unparalleled! We plan to revisit to the participants. restraints could not be taken individual FCO Departments, the DQI results throughout Peter Finch into account. stakeholders may include other the design and construction Mike Kelly Government Departments, such process to benchmark the FCO
14 15 use use 2.5 2.5 construction access construction access 2.0 2.0
Case study 3: 1.5 Case study 4: 1.5
1.0 1.0 engineering space engineering space 0.5 0.5 Mid-design stage 0.0 In-use 0.0 performance character performance character and innovation and innovation Doha and Chennai Embassies Peckham Pulse Healthy Living Centre
urban and social form and urban and social form and integration materials integration materials internal internal environment environment Doha
use The Foreign and as DFID and the MOD, and 2.5 Southwark Building Design The stakeholders who Using the DQI at the post- construction access Commonwealth Office’s also proposed users and local 2.0 Service is an urban local participated were two project occupancy stage on Peckham 1.5 overseas estate consists of architects engaged on the 1.0 authority renowned for its managers, an architect, Pulse has provided us with engineering space over 4,300 properties ranging project. 0.5 approach to the design quality contractor, client, three facilities valuable benchmarking criteria, from substantial office blocks 0.0 of the environment. This managers and a user of the which we are using on future At Chennai we performed performance character to garages for vehicles, and and innovation commitment led them to centre. Due to the lapse of projects.” the DQI at the pre-contract includes offices, residential be awarded the 2002 RIBA time since completion it proved design development stage; accommodation for staff and urban and social form and integration materials Local Authority Award. difficult reconvening everyone, Patricia O’Reilly we held a facilitated workshop internal amenity facilities. Its global environment but despite the initial Southwark Building in the UK consisting of all Chennai Peckham Pulse Healthy Living network of Posts play a vital organisational problems the Design Service relevant stakeholders, the UK Centre was built to encourage role in promoting the United workshop was thought by project management team, local people to get fit and Kingdom’s interests abroad. everyone to have been a the architect and the structural stay healthy. Inspired by success. The construction team The FCO is fully committed engineer. Additionally, local the Peckham Pioneer Health really enjoyed talking to the to improving design standards users completed the DQI Centre of the 1930s, it users as to how the building recognising that good design questionnaire. explores the link between was working, and they were also achieves value for social and physical well being The workshop generated very enthusiastic to be involved money. This commitment led and preventing disease. wide-ranging debate that in a DQI process again. to the FCO registering as a allowed us to ensure all views “We performed the DQI on DQI Trailblazer. The participants found the DQI and requirements of the Peckham Pulse four years after process very interesting. They “We have performed the DQI stakeholders were incorporated original design aspirations and completion. We thought it all felt that it was a necessity process on two of our newly into the design process. It was to re-evaluate their importance. would be interesting to see how to identify the delights in a planned Missions in Doha and useful as it allowed opinions the building, which is esteemed From our use of the DQI on the project. The overall design of Chennai and are committed to to be collated in a generic for design quality, would rate Doha Embassy, which initially Peckham Pulse scored highly using it on our new British language and evoked debate using the tool. It was also an became a redundant design in the DQI. We did, however Embassy, Warsaw. The process about design priorities. We excellent opportunity to get due to a change of allocated manage to identify certain evoked debate and conversation found it identified certain everyone involved in the site, we are now able to use the aspects which didn’t score between the many stakeholders requirements, which ordinarily construction process back results from the original scheme well regarding the layout, as to the buildings’ design may not have been considered. together. as a secondary brief for the new which came as a surprise, and specifications. Not only do A typical example were site, and as a checklist to see The DQI was performed as a mechanical services, which may designs need to be fit-for- questionnaires received from that the different stakeholder facilitated workshop. Through reflect the ensuing maintenance purpose and take into account users who asked the simple views have not changed. all of our DQI experiences we regime rather than the original the local environment, they also question of where could staff have found facilitation essential design. We found the need to fulfil the requirements of store their bicycles and The FCO is committed to using to gain the maximum benefit ‘weighting’ element of the DQI other Government Departments scooters? In Chennai these are the DQI. The DQI rating process from the DQI process. I have very important in prioritising represented at the Post. This essential forms of transport and has recently been included into trained as a facilitator which what were the most important process ensures effective the value added to the users the key stage review process was cost effective and helped issues. Without this dimension delivery of ‘joined-up’ by incorporating space is for individual projects.” increase the clarity of the DQI budgetary and planning Government. As well as unparalleled! We plan to revisit to the participants. restraints could not be taken individual FCO Departments, the DQI results throughout Peter Finch into account. stakeholders may include other the design and construction Mike Kelly Government Departments, such process to benchmark the FCO
14 15 Glossary CIC
AEDET National Health Service, Achieving Excellence Design Evaluation Toolkit DESIGNQUALITYINDICATOR BREEAM Building Research Establishment Environmental Assessment Method CABE Commission for Architecture and the Built Environment – www.cabe.org.uk ONLINE CE Constructing Excellence – www.constructingexcellence.org.uk CIC Construction Industry Council – www.cic.org.uk DEEP Defence Estates, Design Excellence Evaluation Process DQI Design Quality Indicator – www.dqi.org.uk DTI Department for Trade and Industry – www.dti.gov.uk EPI Environmental Performance Indicators KPI Key Performance Indicators – www.kpizone.com OGC Office of Government Commerce – www.ogc.gov.uk PFI Public Finance Initiative RIBA Royal Institute of British Architects – www.architecture.com SPeAR Arup’s Sustainable Project Appraisal Routine
For a full list of DQI links please see www.dqi.org.uk
CIC Construction Industry Council (CIC) 26 Store Street is the largest umbrella organisation in London construction, bringing together over 50 WC1E 7BT separate bodies which are professional T 020 7399 7400 institutions, trade associations and www.cic.org.uk research organisations. These organisations collectively represent DQI over 500,000 individual professionals T 020 7399 7424 and 25,000 businesses engaged in F 020 7399 7425 the commissioning, planning, design, www.dqi.org.uk production, management and [email protected] maintenance of the built environment. Design: DUFFY