February 2014

DQI for Health Guidance

01 Contents

Introduction to DQI ...... 2

General Benefits ...... 3

DQI Process ...... 5

DQI Outputs ...... 9

Engaging with DQI ...... 12

DQI / DQI for Health Guidance February 2014 02 Introduction to DQI

Why improve ‘ quality’? DQI has captured the views of thousands of individuals to talk about their new building. By encouraging Evidence shows that patients recover faster in better over time to deliver better facilities for clients. effective communication between suppliers and the designed hospitals, children score higher in quality eventual users of the building, the process helps designed schools and well designed neighbourhoods DQI for Health suppliers deliver excellent buildings attuned more to result in lower crime. In short, investing in high quality DQI for Health has been developed as a design quality users’ needs. buildings can improve the welfare of business and evaluation tool for all types of healthcare projects. society. The healthcare-specific focus of AEDET (Achieving What is the Design Quality Indicator? Excellence Design Evaluation Tool) has been migrated “Through the DQI Process the The Design Quality Indicator (DQI) is a process for to DQI for Health and important aspects such as evaluating and improving the design and construction sustainability and patient safety have been updated. collective views of the stakeholder of new buildings and the refurbishment of existing The DQI for Health update was commissioned by the buildings. Department of Health and has been piloted by NHS group were validated in a manner in London and more recently by NHS England. With the DQI focuses on actively involving a wider group of development of DQI for Health, AEDET has now been which we could all have confidence. stakeholders in the design of buildings than is usually phased out. the case. It involves not only the design and construction teams but all those who will use, finance Creating a common language and be affected by the building. The DQI process is an inclusive process that Our many views and many issues establishes a Briefing Record as a firm platform from DQI is designed to set and track design quality at all which stakeholders can agree common goals, were clarified and distilled until they key stages of a building’s development and interrogate , and demand excellence from incorporates post-occupancy feedback. It plays a suppliers. It is at its most effective when as wide a were focused on what was really fundamental role in contributing to the improved user group as possible becomes involved. design, long term functionality and sustainability of most important…this directly building projects. Representatives from both the supply and the demand side of a project take part and it is in this way that DQI informed the choices we made” ‘DQI has been used in over 1,400 can really help people work together to achieve the best building possible. projects in 10 years’ The Design Quality Indicator empowers the building’s stakeholder community by providing a structured way

DQI / DQI for Health Guidance February 2014 03 General Benefits

General Benefits: “...DQI raised my knowledge of  Ensures future proofing and avoids costly bespoke  Supports the business case and project gateway solutions process plans for the project and helped  Assists integration of experience from previous  Enhances risk mitigation projects across the healthcare sector  Improves post project evaluation and benefits develop a sense of ownership and  Facilitates participation in briefing discussions and realisation communication with the and other  Enables a simple and objective assessment of commitment to the building – it was stakeholders design quality  Clarifies the design process by providing a nice to be asked and I felt like I had “… the DQI session left the common language shared by all stakeholders architects with a good  Empowers stakeholders to set and manage more of a stake in the project.” aspirations understanding of what we wanted…  Ensures user briefing requirements are integrated in later stages we are the people who are left with  Engenders sense of ownership of the building Client: the building in the end – we have the  Simple to incorporate in all common forms of  Helps develop a shared vision for the whole project procurement  Clarifies the project brief most at stake in ensuring the  Process outcomes are quickly available in visual  Facilitates periodic testing of original aspirations building is fit for purpose.” form to facilitate discussion and agreement  Provides a structured framework for a good value design  Can reduce whole life cost of the building  Reduces user complaints Designers:  Supports BREEAM and energy efficiency  Helps all stakeholders to communicate their needs Users / Occupiers: and aspirations to the designers  Helps all stakeholders to communicate their needs  Clarifies the project brief and why it is required and aspirations to the designers  Minimises design errors  Provides end-user engagement without reliance on  Environmental issues are highlighted early expert criteria that people feel excluded from Estates / Facilities Managers:  The briefing session provides a structure through  Improves functional efficiency of working  Helps develop a more sustainable building which different parties communicate collectively  Increases staff productivity  Incorporates post-occupancy feedback  Enhances the quality of space  Helps avoid duplication, encourages standardisation and associated savings

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Project Managers / Delivery partners:

 Manages stakeholder engagement in a structured and recorded way  Clarifies the project brief  Enables a comparative assessment of demand and supply side requirements  Allows useful analysis and performance checks throughout the delivery process

“The conversation which was structured around the questions was productive because all parties were talking about the same issues at the same time which opened up issues and ideas that we had not thought about before as a design team.”

Representatives from both the supply and the demand side of a project take part in DQI which can really help people work together to achieve the best buildings possible.

DQI / DQI for Health Guidance February 2014 05 DQI Process

DQI puts the client, their stakeholders, the design Presentations should cover all design and construction into Urban and Social Integration, Internal and project team and constructor, in the same disciplines and be accessible to a lay audience. Environment, Form and Materials, and Character vehicle for the whole journey. and Innovation. The aim of these workshops is to enable participants to Introducing the DQI process to the construction of a compare their respective opinions of the design A breakdown of the three DQI Headings and an new building or the refurbishment of an existing proposals and to help them identify the strengths and example of the question set is on page 6. building will dramatically improve the quality of the final weaknesses of the scheme relative to the targets set in product. the Briefing Record. Timing The greatest benefits and results in achieving The DQI process consists of a series of workshops Design stage assessments should be followed in due outstanding design are when DQI is introduced early in linked to the industry phases of a building project – course by Ready for Occupation and In-use the project at the Briefing stage. However, DQI can Briefing, Concept Design, Detailed Design, Ready for assessments equally be introduced at any stage the project if you Occupation, and In-use. Representatives of all the have already commenced. demand and all the supply side stakeholders DQI Questionnaire participate in the workshops. The events are prepared At the heart of the process is the DQI questionnaire The DQI process follows a clear structure that is linked and facilitated by an independent DQI Facilitator who is that is used to structure workshop presentations, to the industry phases of a building project. At each accredited by the Construction Industry Council. discussions and reporting. The questionnaire is a stage there is a formal workshop and it is comprehensive, non-technical set of statements under recommended that a day is allocated to the workshop . Briefing (DQI Stage 1) three main headings, Functionality, Build Quality and These workshops enable DQI to record what At the Briefing workshop the stakeholders debate and Impact. Together they measure all the factors participants think about the building or design and agree their aspirations for the project. The DQI applicable to the design quality of most buildings. present this information in clear and consistent way. Facilitator documents their consensus as to what the The outputs help inform the process of designing a project should achieve in the form of a Briefing Record. 1. Functionality is concerned with the way in which better building. This document contributes to the project design brief the building is designed to be useful. The and becomes a benchmark against which to evaluate Functionality section of the questionnaire is sub- The five DQI Stages are: the design at later DQI Stage workshops divided into Access, Uses and Space. 2. Build Quality relates to the performance of the 1. Briefing Mid Design DQI and beyond building fabric and is sub-divided into Performance, 2. Concept Design At Concept Design (DQI Stage 2) and Detailed Design and Construction. 3. Detailed Design (DQI Stage 3) workshop stakeholder participants will 3. Impact refers to the building’s ability to create a 4. Ready for Occupation receive a presentation of the current design proposals sense of place and to have a positive effect on the 5. In-Use at a of detail appropriate to the stage reached. local community and environment. It is sub-divided

DQI / DQI for Health Guidance February 2014 06

How these stages fit with traditional health processes and the RIBA 2013 Plan of Work are highlighted on page 7.

DQI’s Framework

Functionality

 Access

 Uses

 Space

Build Quality  Performance  Engineering  Construction

Impact  Urban and Social Integration  Internal Environment  Form and Materials  Character and Innovation

Section of Briefing and Mid Design Question/Statement Set

DQI / DQI for Health Guidance February 2014 07

NHS England National Suport Team: Projects Appraisal Unit Section 6. Construction / refurbishment project activity guide: 2013-2014 Version: 1st October 2013

Strategic Outline Case Outline Business Case Full Business Case Post Project Evaluation Standard project business case phasing Construction Phase (SOC) (OBC) (FBC) (PPE) [Project Initiation Document -PID- for smaller schemes]

1. OJEU 2. Shortlist Bidders 3. Issue ITPD 4. Draft Appointment Business Case (dABC) approval 5. Issue Private Finance Initiative (PFI) business case Strategic Outline Case Outline Business Case ITSFB 6. Final Tenders 7.Recommend Preferred Bidder Post Project Evaluation Construction Phase phasing (SOC) (OBC) 8.Appointment Business Case (ABC) approval 9.HM (PPE) Treasury approval 10. Confirmatory Business Case (CBC) approval. 11. Financial/Contract close

NHS Local Improvement Finance Trust (LIFT) Strategic Outline Case OBC /procurement LIFT Stage 2 Financial Post Project Evaluation LIFT Stage 1 business case Construction Phase business case phasing (SOC) decision business case Close (PPE)

Gateway 1 Gateway 3 Department of Health (DH) ‘Health Gateway Gateway 0 Gateway 2 Gateway 4 Gateway 5 (Business (Investment Decision) Construction Phase (updated by DH Health Gateway team July 2013) (Strategic Assessment) Procurement Strategy) (Readiness for Service) (Benefits Evaluation) Reviews’ Justification)

Building Information Modelling (BIM) DATA DROP 1 DATA DROP 2 DATA DROP 3 DATA DROP 4 DATA DROP 5 Operation and Maintenance Information Post Occupation Validation Information (Updated by BIS BIM TaskGroup July 2013) Requirement & Constrain Model Outline Solution Model Construction Information Model Model Model and on-going O&M

BRE Environmental Assessment Model Issue Interim Construction & Evaluation and Pre Assessment Design Stage Assessment (BREEAM) Certificate Post Construction Assesment Issue Final Certificate

Design (Quality Indicator) assessments (DQI) Stage 1 Stage 2 Stage 3 Construction Phase Stage 4 Stage 5 (Updated by Construction Industry Council July 2013) Briefing Mid Design Detailed Design Ready for Occ In use

Dependant on nature of External Panel (DRP) via Dependant on nature of scheme and Local Authority Dependant on nature of scheme scheme and Local Authority Construction Phase CABE / planning requirements planning requirements Stage E: Technical Design Stage D/E Stage J: Mobilisation Stage A Stage B Stage C Stage D Stage F: Production Stage L RIBA 2007 ► Design and cost Stage K: Construction to practical Project Appraisal Design Brief Design Concept Developed Design (1:200) Stage G: Tender documentation Post Practical Completion Royal Institute of British estimates completion. Stage H: Tender Action Architects (RIBA) Stages RIBA 2013 ► 0 1 2 3 4 5 6 7 Strat Definition Preparation & Brief Concept Definition Technical Design Construction Handover In use

Procure 21 plus (P21+)Key Optimum point for P21+ P21+ P21+ P21+ Post Project Evaluation Stages action ▀ Stage 1 Stage 2 Stage 3 Stage 4 (PPE) Trust registers scheme PSCP selection process PSCP selected Construction Phase Contract entered into Design Development Construction Reach GMP Other key activity / milestones Approved clinical service strategy Approved Estates Strategy Approved Travel Plan Construction Phase Approved Sustainable Dev. Policy/Plan Commissioner support For SOC For OBC For FBC Local Authority Planning Approval (Full) Allow 13 weeks post written approval for challenge / judicial review NHS England Project Appraisal Unit October 2013

DQI / DQI for Health Guidance February 2014 08

Who should attend?  Local Commissioner(s) who are unfamiliar with project process, design and Once your project has commissioned the use of DQI,  Local Authority representative construction jargon the Accredited Facilitator will work with you to ensure the relevant individuals attend the workshop. This will, Organisation’s other in-house stakeholders DQI Outputs in part, depend on the nature of the project, the stage  Junior Clinician It should be noted that participants often comment that of the assessment and the number of team members  Nurse simply bringing the stakeholder community together to who are already associated with it. An example of  Porter discuss their respective views of a project, in a way some of those who are likely to attend one, more, or all  Caterer that otherwise seldom happens, is reward in itself for of the assessments include:  Admin services the few hours invested in attending the workshops.  Patient & Staff Safety Organisation’s Project Leads  Procurement Lead The DQI Facilitator is responsible for applying the DQI  SRO  analysis tool to the data collected during the workshop  Project Design Champion Organisation’s External Advisors to prepare a Workshop Report. This includes simple  Project Director  Cost Advisor graphical representations and a narrative that   Architect compares the views of different participants and  Head of Finance  Healthcare Planner measures stakeholder assessments against their  Head of Estates  PSCP / Lead contractor aspirations at Briefing. The Workshop Report will  Head of Facilities Any specialist that may be required, for example contribute to the development of the design and the  Infection Control Lead Radiation Protection Officer success of the final scheme.  Lead nurse  Lead Clinician At the Workshop Health Accredited  Department Head(s) whose staff will use At the workshop Facilitators use their knowledge of the By successfully undertaking all five DQI Assessment accommodation DQI process to formulate and deliver the structure stages a project receives the Construction Industry needed for meeting interactions to be effective. The Council’s DQI Health badge of Accreditation External Stakeholders Facilitator focuses on group dynamics and interaction,  Patient representative(s) ensuring the workshops participants focus on the  Carer(s) content and the substance of DQI Questions.  Associated voluntary organisations  Local Healthwatch representative Facilitators will also bring understanding and  Health and Wellbeing Board representatives experience of the briefing, design and building  Local GPs procurement processes. This will help stakeholders

DQI / DQI for Health Guidance February 2014 09 DQI Outputs

DQI Briefing with you to update selected section questions under DQI Assessment  Sets stakeholder aspirations the following headings The DQI outputs at the assessment stages include the  Achieves consensus throughout the group following:  Creates a DQI Briefing record of issues and  Required. Compliance with standards and images that have been discussed and that have regulations.  Section Scores informed decisions  Desired. Above plus the setting targets beyond the  Section Scores Weighted minimum.  Quality Dimensions All outputs and notes from the Briefing session are  Inspired. Above plus setting exceptional targets.  Supporting Report recorded in the DQI Facilitator’s report and can be  Not applicable: Where the question is not relevant used as part of the output specification documentation. to the project. Quality Dimensions The Briefing target and default line illustrates targets The Quality Dimensions graph illustrates the overall for the project in all the different sections and DQI priorities and it is scaled between 0% to 100%. It compares it with the original DQI Benchmark. visualises two sets of results; firstly it takes into account the overall weightings allocated to Functionality, Build Quality and Impact. The length of the segment shows the importance of that dimension compared to the others two. Secondly the darker colour of the segment summarises how well the participants scored the building or design against the questions within that dimension.

In the briefing record are set benchmarks against the framework established by the DQI Working Group. These targets can be adjusted to suit the aspirations of the project. If this is the case the Facilitator will work

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Section Scores Section Scores, Weighted The Section Scores graph is a spider diagram scaled The Section Scores Weighted graph is weighted using between 0 and 6. This graph displays the average of all the data given by participants at the end of the main the selected participants' answers to each section. The sections. This graph allows the team to see the most higher the score (the further out) the better the important sections (the overall length of the white bar) participants felt the design or building was achieving and how well the building/design is performing against that characteristic. The graph provides an idea of how each section (the dark bar). The project teams are well a building or design is thought to have performed therefore able to see which areas specifically can be in each section. improved to deliver great design.The scale of this graph is not set and can vary due to the original This graph can be set out to show two sets of data (a weighting provided. main group and a sub group). It can be used to see the different scoring of groups such as designers vs users and to highlight where there are significant differences in views.

DQI / DQI for Health Guidance February 2014 11

Target line  achieving the Required characteristics to deliver a There may be several assessments associated with a The Target line graph is generated by comparing the building which fulfils its purpose (example 2) particular project and results can be compared. results achieved by the design or building in the DQI Assessment tool, with the active Briefing Record tags - Any statements that were tagged as Required but Required, Desired, Inspired and Not Applicable. This is which participants felt have not been achieved are done using an algorithm which weights the results listed above the target line graph. This list should be depending upon the tags; it will not weigh any taken seriously and particularly during the design stage statements that are tagged Not Applicable. these should form an action for design development.

The target line is the maximum the design or building Follow Up Assessments/Actions can achieve. The green bars display the results from The DQI Report is issued to the Client within 14 days the assessment and highlight where a building or a of the workshop being held. design is: Observations highlighted in the report are of a specific  doing very well and meeting, or nearly meeting the moment if time of the design/construction process. The target line, so participants feel the building is not opportunity to improve quality occurs between only achieving what is Required, but excelling in Assessments based on the actions the project team the Desired and Inspired statements to help deliver  underachieving on what participants want from take to address shortfalls following the information a building of distinction (example 1) their building (example 3) provide in the report.

Each Report forms the basis of the following Assessment.

DQI / DQI for Health Guidance February 2014 12 Engaging with DQI

Keeping In Touch Fee structure You can keep in touch with us in a number of ways: To secure a quotation for a DQI Assessment for your project go to: Follow our Twitter feeds: General @DQIorg

www.dqi.org.uk DQI for Health @DQIHealth

The quotation will be based on the scale and Website complexity of the project, with this rated A,B,C or D, Visit our website www.dqi.org.uk to see case studies and organisations supplying our Accredited Facilitators. The 2014 pricing structure for each of the 5 DQI stages in 2014 is provide below Newsletter You can sign up for our newsletter on our website or by Project Rating► emailing [email protected] Stages A B C D

▼ Contact 1 Briefing £2,499 £3,499 £3,999 £4,999 DQI, 26 Store Street, London, WC1E 7BT. 2 Design 1 £1,999 £2,999 £3,499 £4,499 Tel 020 7399 7400, email [email protected] 3 Design 2 £1,999 £2,999 £3,499 £4,499 4 Ready for Occupation £1,999 £2,999 £3,499 £4,499

5 In use £1,999 £2,499 £2,999 £3,999

Total £10,495 £14,995 £17,495 £22,495

DQI / DQI for Health Guidance February 2014