Bereavement guide Information and support organisations Contents 4 The first steps – Registering a death 8 Tell Us Once 9 The Coroner 10 Registering a stillbirth 12-15 The funeral 15 Financial matters and probate 17-19 What needs to be returned and people to tell 19-21 Practical and financial help for those who are bereaved 22 Definitions of terms 23-31 Support organisations

Foreword The death of someone close to us is Although death and bereavement are probably the most severe loss we have an inevitable part of our lives, they are to cope with and those facing the not often talked about openly, as they imminent death of a loved one must provoke painful feelings that we would also endure a period of enormous strain all prefer to avoid. For this reason we may and anxiety. find ourselves unprepared to cope with bereavement when it happens to us.

2 Bereavement guide Family and friends can often be the most In addition there are other organisations immediate source of comfort and support, listed which specialise in the particular but in these particular circumstances difficulties faced by people who they themselves are likely to be enduring experience major trauma. Survivors of similar pain and anxiety, and so are unable disasters, people who are diagnosed to offer appropriate support to those with AIDS / HIV and many others can around them. In addition not everyone is be affected psychologically as well as in a position to turn to family and friends. physically. Specialist support is available The aim of the booklet is to provide from within your own particular faith information about possible sources of community; please contact the NHS help for people who have been bereaved, Bereavement Support Service. In most experienced trauma, or who are facing cases they will be able to advise you and death. Some of the organisations listed are put you in contact with an appropriate national, some local, some offer emotional faith representative. support and reassurance to all those Within this guide there is a table which people who are experiencing the pain and gives a brief description of the organisations grief of bereavement. listed. There is also a definition of some Because of the complexity of the practical terms used in the guide. arrangements that can surround a death, this booklet comprises an information section which has basic information covering such topics as arranging a funeral, pensions, wills and benefits. The booklet itself is available on our website: www..gov.uk/bereavementguide in the publication section.

Bereavement guide 3 Introduction The first steps While this is a Bereavement Guide, it What must you do when someone dies? is intended for those experiencing or When someone dies you will need dealing with loss or anticipating the death to inform a number of people and of someone close to them. This booklet organisations and complete certain has been produced in conjunction with documents needed by law. ’s Registration Service and Adult Care and Support. If you are a relative or friend you can do some of these things yourself. Others might need to be done by the Executor or administrator of the estate. There is plenty of support to help you through this difficult time. • Tell the family Doctor • Contact a funeral director if you intend to use one • Obtain a medical certificate of cause of death signed by the doctor or if the Coroner is involved take instructions from the coroner’s officers regarding registration of death • Register the death at the Register Office. Registering a death In most cases a medical certificate of cause of death will be issued to the next of kin so that you can make an appointment and register the death. A death must be registered within 5 days from when it

4 Bereavement guide occurred. This period can be extended What information will you need in exceptional circumstances and if the to give the Registrar about the Coroner is involved. If the death has deceased? been referred to the Coroner for further • The date and place of death investigation then there is likely to be a delay before the death can be registered. • The full names of the deceased and any other names they have been known by, All deaths occurring in Cornwall must be including the maiden surname registered in Cornwall but if it is difficult for • Their date and place of birth you to get to an office in Cornwall, you may visit your local register office and declare • Their last occupation (if the deceased is the necessary information. In this case the married, widowed, or has a formal civil registration by declaration may result in a partnership, the full name and occupation delay in the issue of the documents needed of their spouse or civil partner). for the funeral arrangements. • Their usual address To make an appointment to register • The date of birth of the surviving spouse a death please contact The Customer or civil partner Services Team on 0300 1234 181. Their • Details of any public sector pension, e.g. hours are: civil service, teacher or armed forces Monday to Friday 8.30am to 6.00pm What information will you need to Who can register a death? give the Registrar about yourself • A relative as the person registering? • Someone present at the death • Your relationship to the deceased e.g son, daughter, surviving civil partner • An occupant of the nursing/residential home or a senior official from the • Your full name hospital where the death took place • Your usual address • The person arranging the funeral • The person in charge of the body

Bereavement guide 5 What documents will you need when registering a death? When you attend to register a death you must take with you: • Medical certificate of cause of death signed by a Doctor, unless the Coroner is issuing the paperwork. In those circumstances the paperwork will already be at the Register Office. It would also be helpful but not essential if you could bring: • The deceased’s birth certificate • The deceased’s marriage certificate/ civil partnership certificate • NHS medical card Some of the forms and certificates you may be given by Doctors or Coroners are listed on page 7. The list explains when and where you get each form.

6 Bereavement guide When someone Document to be issued You will get this has died from the following The death is not referred Medical Certificate Doctor to the Coroner A baby is stillborn Medical certificate Doctor or Midwife of stillbirth The death is referred to Notification by the Coroner. Coroner (the Coroner a Coroner, but there is This form is sent to the sends this direct to the no Inquest and no post Register Office but a medical Registrar) The medical mortem certificate will also be issued. certificate of cause of death is normally given to the informant by the Doctor or Bereavement Office The death is referred for Notification by the Coroner Coroner (the Coroner further examination and (Form 100B) sends this form direct a post mortem is held to the Registrar) There is an Inquest and the Order for Burial Coroner (the Coroner sends this body is to be buried direct to the Funeral Director) There is a post-mortem or Coroner’s certificate Coroner (the Coroner sends this an Inquest and the body is for cremation direct to the Crematorium) to be cremated The body is to be removed Removal Notice Coroner (the Coroner sends this out of England and Wales direct to the Funeral Director) The body is to be brought Evidence that the death has Coroner or Registrar in to England or Wales occurred elsewhere. The death Usually the paperwork is issued is not registered here but a by the Coroner but sometimes certificate must be issued for the Registrar will issue a a cremation or burial to take certificate of no liability to place in England and Wales register

Bereavement guide 7 Tell Us Once As well as the items listed on page 6 and if you choose to take up the To make things easier for you when you Tell Us Once service, you will need register a death in Cornwall, you can also to bring the following: choose to let the Cornwall Registration Service inform government departments • Their National Insurance Number and and local council services through the Tell date of birth Us Once service. • Details of any benefits or services they were receiving e.g state pension, blue There are organisations that need to be badge etc informed when you have a change in circumstances. Should you wish to take • Their driving licence or driving licence up the ‘Tell Us Once’ service, the registrar number with your permission will be able to notify, • Their passport or passport number and if applicable, the Department for Work town and country of birth and Pensions, HM Revenue and Customs, Identity and Passport Services, Driver and We may also ask for the contact Vehicle Licensing Agency, and the local details about: authority by completing a simple and • Their next of kin secure form once the death is registered. • A surviving husband, wife, or civil partner • The person dealing with the estate • Anyone who is receiving child benefit on their behalf If you should provide information about the persons listed above and you are not the next of kin you must have their permission to do so.

8 Bereavement guide at The Cornwall Coroner, The New Lodge, The Coroner Road, Penmount, , TR4 9AA. What happens if the death Phone 01872 324438. is referred to the Coroner? Applying for death certificates In a small number of cases - where the from Inquests cause of death is unclear, sudden or If you are aware or have been told that the unexpected - the Doctor or hospital or inquest has now been concluded and a Registrar will report the death to the verdict given, please wait at least 5 days Coroner. In this case registration of the before contacting the Register Office to death will be delayed as an Inquest apply for certificates. There is a small fee for will need to be held. Under these these certificates. circumstances there is no requirement for the death to be registered by an informant. Inquests It is the duty of the Coroners to investigate deaths which are reported to them and which: • Appear to be due to violence • Are unnatural • Are sudden or of an unknown origin • Occurs in legal custody If the death has been referred to the Coroner and an Inquest is to be held you may wish to contact the Coroner for further information. The Coroner can be contacted

Bereavement guide 9 What documents will you receive from the Registrar? Summary of forms and certificates

When you register a death/stillbirth You will usually get the following If no Coroner has issued a certificate for Certificate for burial or cremation cremation or burial order (the green form) This is for you to take to the Funeral Director so the funeral can take place. If Jobcentre Plus or the Pensions Service Certificate of registration of death needs to know about the death (form BD8) If you need evidence of the death Standard death certificate certified to get probate, pensions claims, by the Registrar (there is a small fee for insurance policies, savings certificates death certificates) You may need several or premium bonds copies of these. If a baby is stillborn Registration of stillbirth If a baby is stillborn and you want a Certificate for burial or cremation burial or cremation (the white form)

Registering a stillbirth stillbirth. The person who registers the How is a still birth defined? stillbirth must take the certificate to the A stillborn child is legally defined as a child Registrar. Every stillbirth in England and born after the 24th week of pregnancy, Wales must be registered in the district in which did not, at any time after being born, which it takes place. A stillbirth may not breathe or show any signs of life. be registered more than twelve months after it occurred. What do you need to do to register a stillbirth? Who can register a stillbirth? When a child is stillborn, a Doctor or Parents married to each other at the time midwife will issue a medical certificate of of the stillbirth (or conception) and Civil

10 Bereavement guide partners who have been through a formal Information to be supplied for the civil partnership registration of a stillbirth. • Either the mother or the father or the For the child parent may register • Date and place of stillborn Parents not married to each other and • The forenames and surname if the parents who have not been through a parents wish to name the stillborn child civil partnership with each other can still • Sex of the child. register a stillbirth but only: For the father (where this information is • If both mother and father attend and to be entered into the register) both sign the stillbirth register • Forenames and surname • If both partners attend and both sign • Date and place of birth the stillbirth register • Occupation at the time of the stillbirth It is possible for the father’s details or, if not employed at that time, the last or partner’s details to be entered if occupation. they cannot attend but only if certain conditions have been complied with. For the mother / parent For further advice please contact the • Forenames and surname Customer Services Team on 0300 1234 • Maiden surname if the mother is, or has 181 and ask for the Truro Register Office. been, married If the parents of the child cannot register • Date and place of birth the stillbirth it is possible for certain other • Occupation at the time of the stillbirth people to register stillbirth on their behalf. or, if not employed at that time, the last occupation • The occupier of the house or hospital where the stillbirth occurred • Usual address at the time of the stillbirth • A person who was present at the stillbirth • Date of marriage or civil partnership if married to the stillborn child’s • A person who is responsible for the father or has been through a formal stillborn child civil partnership.

Bereavement guide 11 When you register a stillbirth You will usually get the following If a baby is stillborn Registration of stillbirth If a baby is stillborn and you want Certificate for burial or cremation a burial or cremation (the white form)

After the ceremony there is often a The funeral separate committal service if the person This text is taken from a leaflet compiled is to be buried or a brief service at the by the National Funerals College. crematorium. Alternatively the funeral itself can be held at the crematorium, Funeral ceremonies including the committal. Often some sort A funeral is usually a combination of a of gathering will be held after these, for person’s life and work, and committing the family and friends, sometimes known them to rest. It can form a helpful part of as the wake. the grieving process for family and friends, Religious ceremonies and there is often a sense of honouring the memory of the person who has died. There In many religions there is a service or are now two broad types of service that ceremony to commit the dead to the next are available, religious or civil ceremonies, life, or celebrate the life recently ended. depending on the wishes of the person These will vary between the different who died, and those of their family. These religions or denominations. Careful services can usually be tailored to the thought needs to be given to arranging person who has died, often with readings a ceremony that would not offend the or songs that reflect their life. The family will beliefs of the deceased and not alienate usually have a chance to discuss the format the beliefs of those mourning them, unless of the service with the person who will be specific arrangements have already been conducting it. made in advance.

12 Bereavement guide If the person who died was a member scattering of ashes at sea are options but of their local religious community, their there are limits to where this can take place. minister of religion will be able to advise on the kind of service that could be arranged. Cremation Often local Anglican, Methodist or Baptist Six out of ten people now choose to be Churches can conduct Christian funeral cremated, and there are three crematoria in services for people who were not members Cornwall which can carry out cremations. of their congregation, although there Penmount Crematorium – covering may be a small charge for this. Speak to generally the west of the County. the local vicar or minister to discuss the Penmount has two funeral chapels, arrangements. It will probably be the case memorial rooms, vaults for caskets and 28 that the funeral follows a standard Order of acres of grounds. Ashes may be scattered Service, but there may be flexibility in this in the grounds, and a memorial, plant- to allow for choices of hymns or favourite dedication or plaque can be placed in readings. Religious services can also be memory of someone who has died, held at the crematorium. whether they are scattered there or not. They have a special area set aside for Burial or cremation babies or young children with pottery Individuals can feel strongly about whether animals and spring flowers. There is also a they wish to be buried or cremated, and special book of remembrance for babies. may have left specific instructions about Penmount Crematorium what to do when they die. Some people Newquay Road Truro TR4 9AA. will have bought a plot in a churchyard or Tel: 01872 272 871 cemetery, or express a wish to be buried www.cornwall.gov.uk/penmount next to their partner, or parents. Burial can Email: [email protected] take place in a non-religious burial ground or on private ground if certain permissions The office is open Monday – Friday 9.00am and conditions are fulfilled. For others, – 5.00pm and services can be arranged having their ashes scattered in a place that during these times. The memorial rooms meant a lot to them is important. Burial or and grounds are open all year round.

Bereavement guide 13 Glynn Valley Crematorium – valley, memorial room, vaults for caskets covering generally the east of the County and 7 acres of ground. Ashes may be and Plymouth. scattered or interred in dedicated plots Glynn Valley has one funeral chapel, with a stone memorial, plant dedication or seats 56, loop system, wheelchair access, plaque. Alternatively they may be scattered picturesque window, a memorial room without memorials or memorials may be and 10 acres of grounds. Ashes may be placed without ashes. Facilities include a interred (not scattered) either with or state of the art music system and library without a memorial or plant-dedication. as well as a traditional organ, the ability to produce a DVD, CD and webcast of the Glynn Valley Crematorium service. Turfdown Road, Fletchers Bridge PL30 4AP. Downs Crematorium Tel: 01208 73858 Puggis Hill TR14 0BL. Tel: 01209 611835 www.dignityfunerals.co.uk Email: [email protected] www.treswithiandownscrem.co.uk Email: [email protected] The office is open Monday – Saturday 9.00am – 5.00pm. Book of Remembrance The office is open Monday – Friday 9.00am can be viewed Saturday and Sunday – 5.00pm. Services may be arranged 24 10.00am - 4.00pm. hours a day. The memorial and grounds are open all year. Funerals may be arranged during these times but are more expensive at Burial weekends. The grounds are open all year. Many Anglican churches in Cornwall do Treswithian Downs Crematorium – not have spaces in their churchyards for generally covering mid and west Cornwall. new graves. People can generally only be buried there if they have existing plots, or Treswithian Downs has one purpose built wish to be buried above family members funeral chapel with picture windows to there. There will be a Deed of Grant in frame the magnificent views over the a person’s papers if they already have a

14 Bereavement guide space paid for in a cemetery. Most people If they died without leaving a will (intestate) wishing to be buried will be interred in the there are rules which determine how the local cemeteries. Most villages and towns person’s estate can be dealt with. A solicitor have cemeteries nearby. Telephone the will be able to give you advice on this, or Cornwall Council cemeteries department one of the voluntary organisations such as for information and charges. Citizens Advice Bureaux or Age Concern. For more information about probate Financial matters (managing a deceased person’s estate) and probate contact the Court Service: Wills – How do you sort Probate and Inheritance Tax Helpline: out the estate of the deceased? 0300 123 1072 When a person dies, someone, often Probate website: www.gov.uk/wills- a relative is nominated to handle their probate-inheritance affairs. This person is their ‘personal representative’. If the deceased has Inheritance tax written a will, they should have nominated A person’s ‘estate’ is everything they own their own personal representative, who at the time of their death – all of their is known as an ‘executor’. If the personal assets, minus anything that they owe. representative is nominated by a court, Inheritance tax is paid on a person’s they are known as the ‘administrator’. estate, as well as on some assets that may A ‘personal representative’ will need to have been given away in the person’s apply for a grant of representation, which lifetime. At time of writing, Inheritance is permission to look after the deceased tax is paid at the rate of 40% on the part person’s estate. Once all the taxes, debts of the estate over a threshold value of and funeral costs have been paid, the £325,000, although the figure is usually remaining estate can be divided according increased slightly each year in the Budget. to the wishes of the person who died, if For further information the Inheritance they left a will. Helpline number is: 0300 123 1072. www.gov.uk/inheritance-tax

Bereavement guide 15 There are complicated procedures for Life Insurance and working out the value of a person’s estate, other possible payments. as there are some assets which are exempt There may be a Life Insurance policy that from Inheritance tax. The Inland Revenue will make a payment on the death of the has full information and guidance on this, deceased. You should check their papers and also detailed information regarding to see if anything exists. which gifts are exempt. Their Trade Union or other Members Club If the estate is complicated, you may want might also make a payment on their death. to work with a solicitor to value the estate There may also be arrears due on any and assess the tax due. benefits the deceased was receiving. The ‘personal representative’, ’executor’ or’ If the deceased was a war pensioner, there administrator’ is responsible for paying the may be money available to help towards Inheritance tax that is due. This normally paying for the funeral. Contact the has to be paid within six months of the Veterans Agency. death, although in some cases payment can be made in instalments over 10 years. What needs to be returned? You should return the following:- Pensions • Order books, payable orders, or giro The deceased person may have a pension cheques to the social security office or that can make payments to cover the other office which issued the payment. funeral costs, or make a lump sum or This also applies to a Child benefit Book ongoing payments to the deceased which includes payment for a child who person’s surviving spouse or children. You has died. Orders should not be cashed should check with their employer and after the death of a person. It may be any former employers to find out if there useful to keep a record of the pension is an occupational pension’s scheme in book numbers or other social security place. You will need a copy of the death numbers before you send anything back. certificate to show to the organisation that • The deceased’s passport, to the Identity administers the pension. and Passport Service for them to cancel.

16 Bereavement guide Before posting it, please cut off the top • Any National Insurance papers – you right hand corner of the passport. should send these to HM Revenue & www.gov.uk/passport-advice-line Customs Office • The deceased’s driving licence to Driver • Any NHS or Adult Care and Support & Vehicle Licensing Agency, Longview equipment such as wheelchairs, hearing Road, Swansea SA6 7JL aids, artificial limbs, or bath seats • The registration documents of the car, for • Disabled parking permits – should be the change of ownership to be recorded returned to the local authority • A season ticket. Claim any refund that • Tell Us Once – if you have chosen to use is due the Tell Us Once service some of the • Membership cards of clubs and departments listed above will have been associations. Claim any refund due. informed and you will not need to return • Library book and tickets the documents e.g passport, driving licence. • Bus passes to the One Stop Shop or Library

Bereavement guide 17 People to tell • A child or young person’s teacher, In addition to the deceased person’s employer or college if a parent, brother, friends and relations, there are a number sister, grandparent or close friend has died of official services and organisations who • A car insurance company ( if you are need to be told of the death: insured to drive the car under the deceased’s name, you may not still be • The local Adult Care and Support legally insured to drive the car) department of the council, if the person was getting meals on wheels, home • All utilities, gas, electric and telephone help, or daycentre care, or had an suppliers appliance or piece of equipment issued • Local council housing department if by the department, or if the person was the person who has died was living in a a carer, and alternative arrangements council house need to be made to look after the • The local council’s housing benefit / person they cared for council tax benefit if the person who has • Any hospital the person was attending died was getting Housing benefit /and or • The family Doctor to cancel any Council Tax benefits home nursing • The deceased’s bank, building society, • The Inland Revenue insurance company, etc • The Department for Work and Pensions • The Post Office so that they can if benefit was being paid directly into redirect mail if necessary the deceased’s bank or building society • Tell Us Once – if you have chosen to use account, e.g. State pension, refer to BD8 the Tell Us Once service some of the form given at the time of registering departments listed above will have been a death, Attendance allowance, Child informed e.g HM Revenue and Customs, benefit the Department for Work and Pensions, • Any employer and trade union Cornwall Council.

18 Bereavement guide Practical and Bereavement Payment A bereavement payment is a £2,000 financial help for lump sum to help you at the time of your those who are bereaved husband, wife or civil partner’s death. Carers If you are over State Pension Age (currently If the person who died was a carer, the 65 for men and 60 for women) you will person or people they cared for may need not usually be able to get bereavement urgent help from Adult Care and Support. benefits. But if your husband, wife or civil You should contact your local Adult Care partner was not getting a State Pension, and Support office on0300 1234 131 to see you may be eligible for this payment. if alternative arrangements can be made. To find out more about bereavement If children are left without a parent to payments and get a claim form visit www. take care of them, immediate steps need gov.uk/bereavement-payment/overview to be taken to ensure that they are cared for. If at all possible, children in these Bereavement Allowance circumstances would be placed with You may be able to claim Bereavement family or friends in the short term. This would be managed by the department for Allowance if all of the following apply: Children’s Schools and Families. • You were aged 45 or over when your husband, wife or civil partner died A death in the family can cause money problems for those who are left. They may • You are not bringing up children only be for a short time, while you wait for • You are under state pension age the case to be released after probate, or (currently 60 for women and 65 for men) you may need long term help. • Your late husband, wife or civil partner There are a number of social security paid National Insurance contributions benefits or payments that can help you or they died as a result of an industrial when someone dies. The Jobcentre Plus disease or accident offices will show which forms to fill in, depending on your circumstances.

Bereavement guide 19 Funeral payments • Working Tax Credit where a disability or This is intended to help you pay for severe disability element is included in a funeral if you are on a low income, the award and you are the person responsible for • Child Tax Credit at a rate higher than the arranging the funeral. It is recoverable family element. from the deceased person’s estate if they have left one. Widowed Parent’s Allowance You may be able to claim a Widowed The person who has died must have been parents allowance if: ordinarily resident in the UK at the date of death and the funeral must normally • you are bringing up at least one child and take place in the UK. However in certain your late husband, wife or civil partner circumstances, a funeral payment may had paid National Insurance contributions be made for a funeral which takes place • or you are expecting a child by elsewhere in the European Economic your late husband / civil partner as Area (EEA). a result of artificial insemination or You may be eligible for a Funeral Payment ‘in vitro’ fertilisation. if it is reasonable for you or your partner to take responsibility for the funeral costs Guardian’s Allowance (Help to and you are getting any of the following: bring up someone else’s child) If you are bringing up someone else’s • Income Support child you may qualify for a Guardian’s • Income-based Jobseeker’s Allowance Allowance. You must be entitled to Child • Employment and Support Allowance Benefit for the child. (income-related) Normally both the parents must be dead • Pension Credit but sometimes Guardian’s Allowance • Housing Benefit may be paid if one parent is dead and the • Council Tax Benefit other cannot be traced or is serving a long prison sentence, or if the child’s parents

20 Bereavement guide were divorced and the parent still alive was not awarded custody of the child. It may also be paid if the child’s mother is dead and the father is not known.

Other benefits Other benefit’s such as Council Tax Benefit, Housing Benefit, Jobseekers Allowance, and Income Support are available following the normal rules and conditions. You may be eligible for one or more of these if your circumstances have changed because of the death. Your local Jobcentre Plus will be able to help you with these. Working Tax Credit and Child Tax Credit may also be payable, if you are earning at a low rate, or looking after children. There are conditions attached to tax credits. The Inland Revenue’s Tax Credits helpline is 0345 300 3900 (textphone 0345 300 3909) or visit their website on: www.inlandrevenue.gov.uk/taxcredits

Bereavement guide 21 Definitions of Terms Self help groups and social support groups Befriending Attending groups is another type of This is the kind of support given by support that people can find helpful. friends and neighbours and requires Usually self help groups are started by little or no special training. It may arise people who have suffered a common spontaneously in many communities with experience, the loss of a child. Groups friends or neighbours ‘looking out for’ or may be combined with befriending making the effort to see, the person who schemes. The idea is that people has been bereaved or suffered a trauma. who have shared similar experiences and ways of managing, exchange Counselling information and support each other in the process of coming to terms with Counselling should only be given by their loss or particular predicament. individuals who have been specially Social support groups aim to enable trained to help people cope with people who have been bereaved, or problems. Counselling could include who have suffered a trauma, to regain helping with the expression of grief; the self confidence, make new friends and acceptance of the loss of a loved one; to take up new interests. exploring ways in which an individual can adjust to the type of life they can Financial and legal advice now have; or providing support, time For further information and advice, the and knowledge about normal reactions Citizen’s Advice Bureau may be able to in similar circumstances. help you. Psychological therapies These therapies are often more useful for complex problems, or prolonged reactions to grief or trauma, and may require specialist help from trained therapists.

22 Bereavement guide Support organisations Bereaved Parents’ Support • Tel: 029 2081 0800 Addaction – Substance misuse services • Web: www.careforthefamily.org.uk and support • Email: [email protected] • Truro: 01872 263 001 (also general enquiries) British Association of Counselling and • : 01736 365 467 Psychotherapy – Promoting counselling • : 01579 340 616 and listing counsellors • Web: www.addaction.org.uk • Tel: 01455 883 300 • Web: www.bacp.co.uk/ Age UK – Services for older people and • Email: [email protected] awareness raising • Tel: 01872 266388 Campaign Against Drinking and Driving • Web: www.ageuk.org.uk – Support for victims and families of people killed or injured by drunk or dangerous Babyloss – Website providing information drivers and support online for anyone affected by • Tel: 0845 123 5542 the death of a baby • Web: www.cadd.org.uk/ • Web: www.babyloss.com • Email: [email protected] • Email: [email protected] Cardiac Risk in the Young Bereavement Advice Centre – What to do • Tel: 01737 363222 when someone dies • Web: www.c-r-y.org.uk • Tel: 0800 634 9494 • Email: [email protected] • Web: www.bereavementadvice.org

Bereavement guide 23 Child Bereavement UK - Child Children’s Hospice South West – Hospice Bereavement UK supports families and for terminally ill children, or those with educates professionals when a baby or limited life expectancy child of any age dies or is dying, or when a • Tel: 01726 871800 child is facing bereavement. • Web: www.chsw.org.uk • Tel: 0800 02 888 40 • Email: [email protected] • Email: [email protected] Church and Religious Organisations • Web: www.childbereavement.org – General information about support available Child Death Helpline • Tel: 0800 282 986 Citizen’s Advice Bureaux (CAB) – Practical • Web: www.childdeathhelpline.org.uk/ advice and information on various topics • Email: [email protected] • Tel: CAB Cornwall 03444 111 444 • Web: www.cabcornwall.org.uk/ Childhood Bereavement Network – Network of organisations involved in caring CLIC Sargent – Support for children and for bereaved children families with malignant illnesses, also • Tel: 0207 843 6309 research • Web: www. • Tel: 0300 3300803 childhoodbereavementnetwork.org.uk/ • Web: www.clicsargent.org.uk/ • Email: [email protected] Compassionate Friends (TCF) – Network of self help groups of bereaved parents • Tel: 0345 123 2304 • Web: www.tcf.org.uk/ • Email: [email protected]

24 Bereavement guide Cornwall Hospice Care – Mount Department for Adult Care and Support Edgcumbe and St Julia’s Hospices – Support for older people, people with • Tel: 01726 65711 (Mount Edgcumbe) disabilities and carers 01736 759070 (St Julia’s) • Tel: 0300 1234 131 01726 8391156 (General Enquiries) • Web: www.cornwall.gov.uk/ • Web: www.cornwallhospicecare.co.uk adultcareandsupport • Email: communications@cornwallhospice. • Email: adultcareandsupport@cornwall. co.uk gov.uk

Cornwall Registration Service – Register Disaster Action – Support to survivors or offices for registering a death families in the aftermath of a disaster • Tel: 0300 1234 181 • Web: www.disasteraction.org.uk/ • Web: www.cornwall.gov.uk/registration • Email: [email protected] • Email: [email protected] Epilepsy Bereaved Counselling Directory • Tel: 01235 772850 • Tel: 0333 325 2500 • Web: www.sudep.org • Web: counselling-directory.org.uk • Email: [email protected]

CRUSE Bereavement Care – Bereavement Gingerbread – Advice and practical counselling support for single parents • CRUSE National Helpline: 0808 808 1677 • Tel: 0808 802 0925 CRUSE Cornwall: 01726 76100 • Web: www.gingerbread.org.uk • Web: www.cruse.org.uk • Email: [email protected]

Bereavement guide 25 Hope again - Bereavement support for The Lullaby Trust (formerly FSID) – Cot young people run by CRUSE death research and support • Tel: 0808 808 1677 • Tel: 0808 802 6868 • Web: [email protected] • Web: www.lullabytrust.org.uk • E-mail: [email protected] • Email: [email protected]

Jobcentre Plus – Benefits advice, including Macmillan Cancer Support for bereaved people • Tel: 0808 808 0000 • Tel: 0345 604 3719 • Web: www.macmillan.org.uk (for all branches in Cornwall) Also branches in Truro, Penzance, , Meningitis Now – Meningitis support, Bodmin, , Liskeard, Newquay, , research and information Launceston, Penryn, and • Tel: 0808 801 0388 • Web: www.meningitisnow.org LGBT Bereavement Helpline • Email: [email protected] • Tel: 020 7837 3337 Miscarriage Association – Support for LIFE – Pregnancy and abortion women and their families during and after counselling service miscarriage • Tel: 01926 312 272 • Tel: 01924 200799 • Web: www.lifecharity.org.uk/ • Web: www.miscarriageassociation.org.uk • Email: [email protected] The Mission to Seafarers – Comfort, Lone Twin Network – Support for friendship and support for seafarers bereaved twins • Tel: 0207 248 5202 • Web: www.lonetwinnetwork.org.uk • Web: www.missiontoseafarers.org/

26 Bereavement guide The Multiple Births Foundation (MBF) Penhaligon’s Friends – Support for – Support to parents of twins, triplets and children affected by death more. Specialist bereavement support • Tel: 01209 210624 • Tel: 0203 313 3519 • Web: www.penhaligonsfriends.org.uk/ • Web: www.multiplebirths.org.uk/ • Email: [email protected] Pensions Service – Pensions advice including what to do when someone has National Association of Widows – Advice, died information and friendship for widows • Tel: 0345 606 0265 • Tel: 0845 838 2261 • Web: www.gov.uk • Web: www.nawidows.org.uk/ • Email: [email protected] Perennial Gardeners’ Royal Benevolent Society and Re-gain – Assistance for The Natural Death Centre – Promoting children or orphans of those who work in natural funerals horticulture • Tel: 01962 712690 • Tel: 0800 093 8510 • Web: www.naturaldeath.org.uk/ • Web: www.perennial.org.uk • Email: [email protected] • Email: [email protected]

NHS – Bereavement Support Services The Red Poppy Company – Trauma - Advice and support to people suffering management services bereavement at the hospital • Tel: 0845 201 1334 • Tel: 01872 252713 • Web: www.theredpoppycompany.co.uk/ • www.royalcornwall.nhs.uk/services/ • Email: [email protected] pathology/mortuary-bereavement- services

Bereavement guide 27 Re-Gain – Listening, Supporting, Ruby Care Foundation – Counselling the Empowering terminally ill and bereaved • Web: www.re-gain.org.uk • Tel: 0333 011 7556 • Tel: 0808 800 0306 • Web: www.rubycare.org • Email: [email protected] • Email: [email protected]

RELATE – Relationship Guidance – SALT South West – Support and advice for Relationship counselling survivors of sexual abuse • Tel: 0300 100 1234 • Tel: 01752 600599 • Web: www.relate.org.uk • Web: www.saltsouthwest.co.uk/ • Email: [email protected] • Email: [email protected]

RoadPeace – Practical and emotional Samaritans – Emotional support support for people bereaved or injured due • Tel: 116 123 to road accidents • Web: www.samaritans.org • Tel: 0845 4500 355 • Email: [email protected] • Web: www.roadpeace.org/ • Email: [email protected] Support and Care after Road Death and Injury (SCARD) – Support for people Royal British Legion (RBL) – Support for bereaved or injured due to road accidents former and current members of the Armed • Tel: 0345 123 5542 Forces, and their dependents • Web: www.scard.org.uk/ • Tel: 0808 802 8080 • Email: [email protected] • Web: www.counties.britishlegion.org.uk/ counties/cornwall • Email: [email protected]

28 Bereavement guide SSAFA Forces Help – Helping former and Survivors of Bereavement by Suicide current members of the Armed Forces and (SOBS) – Helping people who have been their families bereaved by suicide • Tel: 0800 731 4880 • Tel: 0300 111 5065 • Web: www.ssafa.org.uk/ • Web: www.uksobs.org • Email: [email protected] • Email: [email protected]

The Starlight Foundation – Brightening Talk to Frank - Drug independence the lives of seriously ill children information and counselling service • Tel: 020 7262 2881 • Tel: 0300 123 6600 • Web: www.starlight.org.uk/ • Web: [email protected]

Stillbirth and Neonatal Death Society The Terrence Higgins Trust (THT) – Advice (SANDS) – Support for parents bereaved at and help on AIDS and HIV, for anyone or near birth concerned • Tel: 0808 164 3332 • Tel: 0808 802 1221 • Web: www.sands.org.uk • Web: www.tht.org.uk/ • Email: [email protected] • Email: [email protected]

Support after Murder and Manslaughter Twins and Multiple Births Association (SAMM) – Supporting people bereaved by (TAMBA) – Support for families with twins, murder and manslaughter triplets or more. Includes bereavement • Tel: 0845 872 3440 support • Web: www.samm.org.uk/ • Tel: 01252 332 344 • Email: [email protected] • Web: www.tamba.org.uk • Email: [email protected]

Bereavement guide 29 Veterans UK – Advice and support on war Winston’s Wish – Practical help for children pensions for ex members of the armed dealing with bereavement forces • Tel: 08088 020 021 • Tel: 0808 1914 218 • Web: www.winstonswish.org • Web: www.gov.uk/government/ • Email: [email protected] organisations/veterans-uk • Email: [email protected]

Victim Support – Support for victims of crime • Tel: 0808 168 9111 • Web: www.victimsupport.org.uk/ • Email: [email protected]

War Widows Association of Great Britain – Representation and support for war widows • Tel: 0845 2412 189 • Web: www.warwidows.org.uk/ • Email: [email protected]

Way Foundation – Young widowed men and women supporting each other across the UK • Web: www.widowedandyoung.org.uk/

30 Bereavement guide Bereavement guide 31 For more information or to make an appointment about any of our services please contact: Cornwall Registration Service Dalvenie House, Truro TR1 3AY Telephone: 0300 1234 181 Email: [email protected] www.cornwall.gov.uk

If you would like this information in another format or language please contact: Cornwall Council, County Hall, Treyew Road, Truro TR1 3AY Email: [email protected] www.cornwall.gov.uk Telephone: 0300 1234 100

44320 June 2018 All information correct at the time of going to print.