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HPL Annual Report 2020

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HPL Annual Report 2020 ANNUAL REPORT 2020 1 STATE OF THE LIBRARY 2020 was a year like no other. And while we have faced challenges, Hartford Public Library has shown why it is a place like no other— adapting to ensure that we were here for our community, both remotely and in-person as safely and as quickly as possible. We were able to do this because we are dedicated to service. Our incredible, creative staf immediately found new ways to connect with our customers and with each other, to provide information and continue services. We are committed to fnding the path to yes—we don’t let challenges stop us short or prevent us from fnding a work- around to continue the work we do. Te health and safety of our employees and community comes frst—and after ensuring we had strong (and ever-adapting) safety protocols in place, HPL staf was able to fnd the path to restoring services, and even creating new ones! Tat is what makes HPL a place like no other—we fnd a way. We are resilient, fexible and ready to shift if and when we need to. We’re all ready to be back to whatever will be normal post-COVID. But until then, HPL will continue to make sure we get to yes, continue to adapt and continue to serve. Bridget Quinn-Carey, President and CEO Gregory Davis, President, Chair, Board of Directors Cover: “Watch My Back” by Master Quilter Linda Martin is photographed in HPL’s new Digital Library Lab. Please see back cover for quilt details. 2 “Hartford Public Library is one of our city’s most important and efective organizations, providing access to quality resources and services to every resident who needs it. I am extremely proud of our library, which is a bold, progressive institution and a changemaker in our capital region.” Mayor Luke A. Bronin 3 2019-2020 AT A GLANCE TOTAL CIRCULATION (INCLUDING E-BOOKS) 198,418 TOTAL NUMBER OF VISITORS 571,082 ONSITE PROGRAM ATTENDANCE 56,893 REFERENCE QUESTIONS ANSWERED 65,473 DATABASES ACCESSED 34,087 4 Top Titles for 2019-2020 ADULT BOOKS & ADULT EBOOKS YOUTH BOOKS TEEN BOOKS Where the Crawdads Dog Man Black Bird Sing by Delia Owens by Dav Pilkey by Kanoko Sakurakōji ADULT MOVIES YOUTH EBOOKS TEEN DVDS Game of Thrones Pug by Ethan Long The Hate U Give ADULT MUSIC YOUTH DVDS TEEN MUSIC DOWNLOADS Billboard Top Hits, Paw Patrol LSD featuring Sia, 1980-84 Diplo, and Labrinth YOUTH “LIBRARY OF THINGS” ADULT “LIBRARY OF THINGS” Toy House Kit Sewing Machines YOUTH STREAMING TITLES ADULT STREAMING TITLES Don’t Let the Pigeon My Life Is Murder Drive the Bus 5 LEADERSHIP Bridget Quinn-Carey Chief Executive Ofcer Mary T. Tzambazakis Chief Administrative Ofcer Letica Cotto Customer Experience Ofcer The only thing that you absolutely have to know, Brenda Miller Executive Director, Culture and Communications is the location of the library. Homa Nafcy Executive Director, Te American Place —Albert Einstein Gilda Roncari Director of Donor Relations Locations and Hours WHEREDiana SmithWE WORK Director of Human Resources DOWNTOWN LIBRARY DWIGHT LIBRARY DOWNTOWN DWIGHT 500 Main Street, Hartford, CT 06103 7 New Park Avenue, Hartford, CT 06106 500 MainBOARD Street, Hartford, MEMBERS 7 New 2018-2019Park Avenue, CT 06103 Hartford, CT 06106 860-695-6300 860-695-7460 860-695-6300 860-695-7460 Mon-Turs: 9:30am to 8pm Mon & Wed: 10am to 6pm Mon-TOurs:fcers 9:30am–8pm Mon & Wed: 10am–6pm Fri & Sat: 9:30am to 5pm; Tues & Turs: 10am–8pm Fri & Sat: 9:30am to 5pm; Sun: 1 to 5pm (Sundays: Tues & Turs: 10am to 8pm Sun: 1–5pmGregory C. Davis,Fri: 10am–5pmPresident 1-5 pm, November through April only) Fri: 10am to 5pm (Sundays:David 1–5pm, Barrett, Vice-President November–April only) PARK Treasurer ALBANY LIBRARY PARK LIBRARY Edward C. Keith744 III, Park Street, Hartford, ALBANYAna Alfaro, SecretaryCT 06106 1250 Albany Avenue, Hartford, CT 06112 744 Park Street, Hartford, CT 06106 1250 Albany Avenue, 860-695-7500 860-695-7380 860-695-7500 Hartford, CT 06112 Mon & Wed: 10am–8pm 860-695-7380Directors Tues & Turs: 10am–6pm Mon & Wed: 10am to 6pm Mon & Wed: 10am to 8pm Mon &Arunan Wed: 10am–8pm Arulampalam / Fri: 10am–5pm; Sat: Tues & Turs: 10am to 8pm Tues & Turs: 10am to 6pm Tues & Turs: 10am–6pm 10am–5pm Fri: 10am to 5pm; Sat: 10am to 5pm Fri: 10am to 5pm; Sat: 10am to 5pm Fri & Sat:Amy 10am–5pm M. Barron Melvyn Colón SAND/ROPKINS BARBOUR BARBOUR LIBRARY ROPKINS LIBRARY Andréa Comer 1750 Main Street, 261 Barbour Street, Hartford, CT 06120 261 Barbour Street, Hartford, CT 06120 1750 Main Street, Hartford, CT 06120 Hartford,Andrew CT 06120 Diaz-Matos 860- 695-7520 860- 695-7400 860- 695-7520 860- 695-7400Floyd W. Green,Mon, III Wed & Turs: 3–6pm Mon & Wed: 10am–6pm / Tues: 1:30pm-6 pm Mon & Wed: 10am to 8pm Mon, Wed & Turs: 3 to 6pm Tues–TStevenurs: 10am–8pm M. Harris Tues & Turs: 10am to 6pm; Tues: 1:30pm - 6 pm; Fri: 3 to 5pm Fri: 10am–5pm BOUNDLESS AT Antonio J. MattaRAWSON SCHOOL Fri: 10am to 5pm Summer Hours: CAMPDan FIELD O’Shea 260 Holcomb Street, Mon-Turs: 12:30-6:00 pm 30 CampMarkfeld Avenue, Overmyer-Velázquez Hartford, CT 06112 CAMP FIELD LIBRARY Friday: 12:30-5 pm Hartford, CT 06114 860-695-7481 860-695-7440Geraldine P. SullivanTues & Turs: 3–6pm 30 Campfeld Avenue, Hartford, CT 06114 BOUNDLESS LIBRARY AT RAWSON SCHOOL Mon &Phyllis Wed: 10am–6pm Shikora 860-695-7440 Tues & Turs: 10am–8pm Fri: 10am–5pmKaren Taylor Mon & Wed: 10am to 6pm 260 Holcomb Street, Hartford, CT 06112 Stephen B. Goddard, Emeritus Tues & Turs: 10am to 8pm 860-695-7481 Fri: 10am to 5pm Tues & Turs: 3:30-6 pm Due to Hon.state-mandated Luke A. COVID19 Bronin, closing Mayor protocol, Ex-O fcio HartfordBridget Public Library Quinn-Carey, closed its physical CEO locations to the public from March 13 - June 30, 2020. Cover: Kiyara Tyagi and Nikhitha Sudheesh perform a traditional Indian dance as part of Hartford Public Library’s celebration of Diwali, the Hindu “Festival of Lights” in November 2018. 6 2 3 LEADERSHIP HPL BOARD MEMBERS 2019-2020 Bridget Quinn-Carey PRESIDENT AND CHIEF EXECUTIVE OFFICER Gregory C. Davis, Chair Mary T. Tzambazakis David Barrett, Vice Chair CHIEF ADMINISTRATIVE OFFICER Ana Alfaro, Secretary Rick Costello, Treasurer Leticia Cotto Arunan Arulampalam CUSTOMER EXPERIENCE OFFICER Melvyn Colón Andréa Comer Marie Jarry DIRECTOR OF PUBLIC SERVICES Andrew Diaz-Matos Floyd W. Green, III Steve Harris Brenda Miller EXECUTIVE DIRECTOR, CULTURE AND COMMUNICATIONS Sara Lashetski Antonio J. Matta Homa Nafcy Daniel P. O’Shea EXECUTIVE DIRECTOR, THE AMERICAN PLACE Mark Overmyer-Velázquez Beth Papermaster Gilda Roncari Phyllis Shikora DIRECTOR OF DONOR RELATIONS Geraldine P. Sullivan Karen Taylor Diana Smith DIRECTOR OF HUMAN RESOURCES Bridget Quinn-Carey, President & CEO Hon. Luke A. Bronin, Mayor, Ex-Ofcio The library is an arena of possibility, opening both a window into the soul and a door onto the world. —Rita Dove, former U.S. Poet Laureate 7 8 DURING THE COVID19 CLOSURE, MARCH–JUNE 2020 Our physical locations were closed to the public on March 13, 2020, but we were … • Using our Library on Wheels to • Adding additional online • Utilizing our social media bring library resources and Wi- resources, including the most platforms to extend our Fi to transitional and assisted up to date data on COVID19, programming and reach our living spaces throughout the information for people community directly during this city. experiencing homelessness, and challenging time. help for recent immigrants, and • Delivering Wi-Fi hot spots adult learners. • Maintaining the role of the loaded with our Pop-Up Library. library as a place where • Increasing our already vast everyone can obtain content for • Extending the period of all catalogue of online digital learning & enjoyment, as well library loans and waiving all resources. Our collection as for trusted information and fnes. includes eBooks, newspapers, valuable resources. magazines, music, movies, • Answering your questions via television and more. All phone and e-mail. available from the comfort of home to stream or download with a library card. 9 When you could not come to Hartford Public Library, we brought our innovative local programming to you… In late March, our children’s department created a daily online children’s show with stories in EnGlish and Spanish, fun crafts, and STEM activities. On April 5, we launched daily online proGramminG for adults, featurinG local author talks, topics on health & wellness, arts & crafts, home improvement, music, and much more. Online proGramminG was accessible via our Social Media platforms (Facebook, InstaGram, and Twitter). HPL has Great reach and enGaGement throuGh Facebook and our virtual proGramminG performed very well. HPL’s InstaGram channel also experienced a notable surGe in Growth and enGaGement since launching our online programming on the IGTV platform. 10 The American Place continued to improve people’s lives… » Ramped up technoloGy and wellness checks » Moved ESL, citizenship, and food service industry classes online » Continued to help with citizenship applications We kept building and innovating… » The Hartford Public Library’s new social enterprise, the DiGital Library Lab (DLL), completed its first customer-based project on schedule – diGitizinG and describinG over 200 imaGes for the Hartford Public HiGh School Museum. » Park Library construction moved forward on schedule And, we found other ways to help … » UsinG our 3D printers to make mask adapters for UConn Health » DistributinG free children’s books to each of Hartford’s 14 food distribution centers We continued to show that Hartford Public Library is a place for all. 11 YOUTH & FAMILY SERVICES Learning at HPL goes beyond books.
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