Memorial Hermann Northeast Hospital – a Guide for Patients & Families
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A GUIDE FOR PATIENTS & FAMILIES Memorial Hermann Northeast Hospital – A Guide for Patients & Families Table of Contents About Us • Fall Prevention ........................................... 29 • About Memorial Hermann Health System ..... 1 • Infection Prevention ................................... 31 • About Northeast Hospital ............................. 1 • Medications ............................................... 32 • Advancing Health in Greater Houston ........... 2 • Pain Management ...................................... 32 • Security ..................................................... 34 During Your Stay • Smoking and Cessation Policy ................... 35 • Amenities .....................................................4 • Nondiscrimination Policy ............................ 35 • Dining Options ............................................. 5 • Joint Notice of Privacy Practices ................. 37 • Parking and Transportation ...........................6 • Individual Rights ........................................ 43 • Television and Telephone ............................. 6 • Photography and Video Recordings ............ 46 • Visiting Hours and Information ......................7 • Weapons ................................................... 46 • Finding Your Way .......................................... 9 • Frequently Called Numbers .......................... 9 Your Medical Bill and Records • Important Resources/Services ......................9 • About Your Bill ........................................... 47 • Special Accommodations ........................... 11 • Physician Bills ............................................ 47 • Your Healthcare Team ................................. 12 • Insured ...................................................... 47 • Discharge .................................................. 18 • Uninsured .................................................. 48 • Billing Questions ........................................ 48 Your Health, Safety and Security • Everyday Well ............................................. 48 • Patient Rights and Responsibilities ............. 21 • Financial Assistance .................................. 51 • Your Role in Your Care ................................ 25 • Medical Records ........................................ 51 • Identification Bands ................................... 29 • Government Reporting ............................... 51 • Calling Your Nurse ...................................... 29 A GUIDE FOR PATIENTS & FAMILIES About Us 300+ care delivery sites About Memorial Hermann Health System A fully integrated health A fully integrated health system with more than 300 care delivery system with more than sites throughout the Greater Houston area, Memorial Hermann 300 care delivery is committed to delivering safe, high-quality, patient-centered care and sites throughout the offers clinical expertise, innovation and cutting-edge technology to Greater Houston area, all patients. With a specialized and affiliated medical staff and more Memorial Hermann is than 26,000 employees, Memorial Hermann provides compassionate committed to delivering service while advancing health in Southeast Texas. safe, high-quality, patient-centered care Memorial Hermann has been serving the community for more than and offers clinical 110 years and continues to evolve to meet the challenges of today’s expertise, innovation and complex healthcare environment. Together, all care delivery sites of cutting-edge technology Memorial Hermann have built a reputation for excellence in cancer, to all patients. heart and vascular, neuroscience, outpatient imaging, rehabilitation, research and innovation, sports medicine and orthopedics, trauma, bariatrics, behavioral health, post-acute care, and women’s and children’s services. Nationally recognized for quality and patient safety, Memorial Hermann operates Memorial Hermann Life Flight®, the largest and busiest air ambulance service in the United States. The Memorial Hermann Physician Network, MHMD, is one of the largest, most advanced and integrated physician organizations in the country. Memorial Hermann’s Accountable Care Organization operates a care delivery model that generates better outcomes at a lower cost to consumers, and residents of the Greater Houston area have broader access to health insurance through the Memorial Hermann Health Plan. About Memorial Hermann Northeast Hospital Located in the dynamic and fast growing Lake Houston Area, Memorial Hermann Northeast Hospital brings the expertise of the Memorial Hermann Health System, including the region’s top medical specialists to families in the Lake Houston area. Our affiliated, board-certified physicians and other healthcare professionals utilize advanced medical equipment and state-of-the-art technology to address the community’s healthcare needs, from routine outpatient visits to complex inpatient procedures. 1 A GUIDE FOR PATIENTS & FAMILIES Advancing Health in Greater Houston Memorial Hermann seamlessly bridges all aspects of the health system—care delivery, physicians, and health solutions—with 19* area hospitals and numerous specialty institutes, programs and services. Memorial Hermann operates four Heart & Vascular Institute locations; the Mischer Neuroscience Institute at Memorial Hermann-Texas Medical Center; the IRONMAN Sports Medicine Institute at four locations; Women’s Memorial Hermann; the Prevention and Recovery Center for chemical dependency treatment; the Red Duke Trauma Institute at Memorial Hermann-Texas Medical Center, home to Memorial Hermann Life Flight®; and a comprehensive array of home health services, rehabilitation centers, outpatient imaging and laboratory services including MD Anderson Breast Care with Memorial Hermann. The system’s comprehensive ambulatory care network also includes Memorial Hermann Urgent Care and Memorial Hermann Convenient Care Centers. Everyday Well.com connects you to Memorial Hermann’s comprehensive network of care, with convenient physical locations, virtual care and easy-to-use online tools for managing your health. At Memorial Hermann, we use our resources to make a real difference in the health of the community, contributing in excess of $588 million annually in uncompensated care and community benefit programs, including an award-winning network of school-based health centers. Heart and Vascular Care: Memorial Hermann is one of the world’s largest providers of comprehensive cardiovascular care, treating nearly 200,000 patients a year. Patients at the Memorial Hermann Heart & Vascular Institutes, Heart and Vascular Centers and Centers for Advanced Cardiology have access to affiliated heart specialists with extensive training and experience in the complete range of cardiac treatments, from innovative minimally invasive techniques to the most complex procedures, including open heart and vascular surgeries as well as heart transplant. Neurosciences: Memorial Hermann Mischer Neuroscience Institute at the Texas Medical Center is the largest, most comprehensive neuroscience program in Texas. The world-renowned team of physicians performs the most neurosurgical procedures in Houston and is consistently ranked among quality benchmarking organizations as a leader in clinical quality and patient safety. Patients from around the world seek treatment here for rare and common diseases of the brain and spinal cord. 2 A GUIDE FOR PATIENTS & FAMILIES Cancer Care: Patients can take advantage of cancer services in their own neighborhood through Memorial Hermann’s convenient cancer care network, which includes eight accredited Cancer Centers, providing full continuum of treatment options and services, including targeted anticancer drugs, intensity-modulated radiation therapy (IMRT), image- guided radiation therapy (IGRT) and linear accelerators. We deliver cancer care that encompasses mind, body and spirit. Orthopedics and Sports Medicine: Memorial Hermann offers specialized care in orthopedics and sports medicine, from injury prevention and evaluation to joint replacement and post-surgery rehabilitation. Memorial Hermann operates more than 40 Sports Medicine & Rehabilitation clinics, eight Memorial Hermann Joint Centers, and four Memorial Hermann IRONMAN Sports Medicine Institutes led by affiliated sports medicine fellowship-trained physicians who are also team physicians for the Houston Texans, Houston Rockets and University of Houston. Red Duke Trauma Institute and Memorial Hermann Life Flight®: One of the busiest Level I trauma centers in the nation, the Red Duke Trauma Institute at Memorial Hermann-Texas Medical Center carries the highest designation of any emergency care facility, treating the most complex adult and pediatric trauma cases. The Institute is home to Memorial Hermann Life Flight®, a hospital-based air ambulance service operating helicopters within a 150-mile radius of the Texas Medical Center and airplane transport worldwide. Women’s and Children’s Services: Children’s Memorial Hermann Hospital, located in the Texas Medical Center, is home to the region’s leading Level I pediatric trauma center and renowned for excellence in fetal surgery, neonatology, pediatric heart surgery and brain surgery. Memorial Hermann offers a comprehensive array of advanced obstetric, gynecologic, and neonatal services available across the community, including access to high-risk pregnancy care and Level III and Level IV neonatal ICUs for advanced newborn care. Rehabilitation: Ranked No. 3 among rehabilitation hospitals in the