Master's Thesis
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Master’s Thesis: ARE THE DIGITAL NATIVES MYTH OR REALITY? - And what are their impacts on motivation? MSc. International Business Economics Centre for International Business Aalborg University Jonas Eduardsen May 2011 Master thesis MSc. IBE TITLE PAGE 10th Semester Master’s thesis MSc. International Business Economics Aalborg University Supervisor: Reimer Ivang Submission: 8/6-2011 Characters (with spaces): 248.811 (~104 pages) ______________________________________ Jonas Strømfeldt Eduardsen Aalborg University ©Jonas Eduardsen Page | 2 Master thesis MSc. IBE ABSTRACT Purpose: The purpose of this thesis is divided into three parts. First, this thesis takes a critical view of the idea of a distinct generation of digital natives by investigate whether the digital natives are myth or reality. If the digital natives are real, the aim of this thesis is to investigate how to motivate them. Finally, the aim of this thesis is to examine whether the digital natives are motivated differently than digital immigrants. Methodology: Adopting a phenomenological approach, this thesis use semi-structured interviews and an online survey the study examined whether the digital natives are myth or reality. Furthermore it was investigated how to motivate the digital natives and whether these are motivated differently than digital immigrants. Findings: The findings suggest that, contrary to the presumptions in the digital native literature, only a minority of the 18-29 year olds demonstrate digital native characteristics. Furthermore, the findings suggest that digital natives have a higher level of preference for enjoyment, followed by compensation, outward, and finally challenge. Finally, the findings suggest that the differences between the digital natives and immigrants in terms of motivation are not as sweeping as often argued. The empirical evidence suggests that there are few small statistical differences, but these differences are few and modest at best. Research limitation/implications: The research design limit the conclusions as it is difficult to determine whether differences between the respondents can be attributed to ‘age effects’, ‘cohort effects’, or ‘period effects’. Furthermore, the samples used in this thesis are not representative of whole population why the generalizablility of the thesis findings is limited. Practical implications: The findings have important implications for management as the findings suggest that the digital native discussion present a stereotypical image of young people arguing that all young people are digital natives. These stereotypes may obscure individual differences and prevent managers from getting to know their young employees as individuals and accurately manage those. Originality/value: The thesis contributes to the digital native discussion by adopting a critical view of the idea of a distinct generation of digital natives. Furthermore, the thesis contributes to the discussion by addressing the questions of how to motivate the digital natives and whether they are motivated differently than digital immigrants. ©Jonas Eduardsen Page | 3 Master thesis MSc. IBE ACKNOWLEDGEMENTS This thesis has been a long, and sometimes frustrating, process and would not have been possible without the support of many people. First and foremost I want to thank my enthusiastic supervisor Reimer Ivang. His untiring effort, commitment, encouragement, guidance, and support helped me greatly in the understanding and writing of this thesis. If it were not for him, this thesis would not have been possible. I am also greatly appreciative of the employees/students at University College of Northern Denmark, Jysk Telemarketing, and Aalborg University who took part in my interviews and survey, which provided me with the data needed for completing this thesis. I am also thankful to John Stellan & Henriette Eduardsen for granting me permission to conduct my interviews and survey within Jysk Telemarketing and University College Northern Denmark. I would also like to show my appreciation to my girlfriend, Mette Friis Andersen, for listening, to many of my thoughts and for her support and encouragement throughout the process of writing this thesis. Lastly, I offer my regards to all those who supported me in any respect during the completion of the thesis. ©Jonas Eduardsen Page | 4 Master thesis MSc. IBE Table of Content 1 INTRODUCTION ....................................................................................... 11 1.1 Are we in the middle of a digital revolution? .................................................................................. 12 1.2 Is there a New Generation of Digital Natives emerging? ................................................................ 15 1.3 The digital natives hits corporate Denmark .................................................................................... 17 1.4 The digital natives are motivated differently .................................................................................. 19 1.5 Problem formulation ....................................................................................................................... 21 1.6 Definitions ....................................................................................................................................... 22 2 METHODOLOGY ...................................................................................... 23 2.1 Paradigm .......................................................................................................................................... 24 2.2 The paradigmatic position of this research ..................................................................................... 25 2.3 Research Design .............................................................................................................................. 28 2.4 The Qualitative Research Process ................................................................................................... 29 2.5 Selecting the cases........................................................................................................................... 31 2.6 Data collection ................................................................................................................................. 32 2.6.1 Semi-structured interview ....................................................................................................... 33 2.6.2 Online questionnaire ............................................................................................................... 35 2.7 Data Analysis ................................................................................................................................... 38 2.8 Data presentation ............................................................................................................................ 41 2.9 Trustworthiness of Research ........................................................................................................... 42 2.9.1 Credibility ................................................................................................................................. 43 2.9.2 Transferability .......................................................................................................................... 43 2.9.3 Dependability & Confirmability ............................................................................................... 44 3 GENERATIONAL THEORY ........................................................................... 45 3.1 Generations as shared culture ........................................................................................................ 46 3.2 Review of the digital Native literature ............................................................................................ 51 ©Jonas Eduardsen Page | 5 Master thesis MSc. IBE 3.2.1 The digital natives are tech-savvy ........................................................................................... 52 3.2.2 Digital Technology is an integral part of the digital natives lives ............................................ 53 3.2.3 Digital natives are the new content creators .......................................................................... 54 3.3 Analytical Frame to discuss digital nativeness ................................................................................ 55 3.4 Operationalizing the Analytical Framework .................................................................................... 58 3.5 Summary .......................................................................................................................................... 59 4 ARE THE DIGITAL NATIVES MYTH OR REALITY? ............................................. 60 4.1 The Digital Nativeness of respondents ............................................................................................ 61 4.1.1 Low Breadth of Use/Low Digital Participation ........................................................................ 62 4.1.2 Low Breadth of Use/High Digital Participation ........................................................................ 67 4.1.3 High Breadth of Use/Low Digital Participation ........................................................................ 67 4.1.4 High Breadth of Use/High Digital Participation ....................................................................... 70 4.2 Summary .........................................................................................................................................