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Global Strategy The Adviser is available in e-mail format. Sign up online at www.emtecinc.com/adviser. the EMTEC ADVISER INFORMATION TECHNOLOGY SOLUTIONS AND STRATEGIES Vol. 15 No. 5 September/October 2012 In This Issue... Deciding the Desktop Global Strategy Future: As the sun sets on Windows XP, organizations must make strategic decisions about Emtec serves as a trusted partner for technology projects desktop systems...pg. 4 essential to Kelly Services’ worldwide operations. Smartphones, Dumb Users: odern human Few smartphone users take resources manage- ment has its roots in proper security measures. Here the Industrial are some tips for improving Revolution of the safety...pg. 9 M18th and 19th centuries when global economies shifted from agriculture to industry. The rapid development of large BI at the ‘Speed of factories created a demand for huge Thought’: In-memory analytics workforces, along with the need for a puts turbocharged data access management style that addressed a wide range of issues such as recruiting, hiring, and analysis in the hands of training, compensation and benefits, safe- business users...pg. 12 ty, security and much more. Companies in the modern global Virtual Work, Real IT business environment have the same Kelly Services understands these tract laws, government regulations, cur- Challenges: As virtual needs but also require the ability to challenges better than most. rency and more. Operating successfully attract, develop and coordinate work- Headquartered in Troy, Mich., the global on a global level means Kelly Services is working becomes more forces that span borders and even conti- workforce solutions company employs more than a typical enterprise, but also a prevalent, organizations need to nents. Additional issues such as supply 550,000 individuals on a temporary, tem- complex social system requiring clarity of ensure they have the right tools chain management, technology consisten- porary-to-hire and direct-hire basis for purpose, guidance and direction. The cy and regulatory compliance require importance of effective technology solu- and processes to support remote clients around the world. This is in addi- centralized organizational properties that tion to the nearly 8,000 full-time employ- tions in global workforce management employees...pg. 14 can be administered globally. ees working for Kelly Services globally. cannot be overstated. Today, Kelly® offers a comprehensive “Our whole business is built around array of outsourcing and consulting serv- our employees, starting with the hiring PRSRT STD ices including recruitment, human process,” said Judy Snyder, VP of Global U.S. POSTAGE resource management, vendor manage- PAID Applications, Kelly Services. “From Tulsa, OK ment, and outplacement services on a placing employees on assignment to Permit No. 2146 global basis. Kelly employees can be ensuring paychecks are issued correctely found working in traditional office posi- involves a significant amount of time, tions as well as in finance, healthcare, resources and knowledge. From a busi- engineering, law, education, accounting, ness perspective, the applications and information technology, science, creative platforms we use are extremely com- services, and light industrial. plex.” Such a global reach requires the com- That’s why Kelly Services counts on The Adviser pany to understand and manage issues Emtec to provide the technical and func- related to each country’s labor and con- tional expertise needed to help ensure Oracle Business Intelligence Enterprise Edition 11g (OBIEE) is a comprehensive business intelligence platform that delivers a full range of analytic and reporting capabilities. • Designed for scalability, reliability, and performance, OBIEE 11g delivers contextual, relevant and actionable insight to everyone in an organization, resulting in improved decision-making, better- informed actions, and more efficient business processes. • OBIEE 11g integrates with all popular data sources, ETL tools, business applications, application servers, security infrastructure, portal technology as well as any ODBC compliant third party analytical tool. • OBIEE 11g accesses data from multiple heterogeneous sources— including popular relational and multidimensional data sources and major ERP and CRM applications from Oracle and SAP. Oracle provides the industry’s only multi-sourced BI applications, as well as market-leading performance management applications that are powered by this BI platform. For more information, please contact Deanna Evers 800-800-8894 x127897 [email protected] WWW.EMTECINC.COM Copyright © 2012, Oracle Corporation. All Rights Reserved. ORC-16 2 www.emtecinc.com The Adviser COVER STORY continued from page 1 critical applications surrounding human capital management, back-office financials, payroll and billing are up-to- date and delivering flexibility and efficiency at every level. History of Success Over the past four years, Emtec has partnered with Kelly Services on three mission-critical projects to implement or upgrade essential Oracle PeopleSoft Enterprise Applications. The first, in 2008, involved implementing PeopleSoft’s Enterprise Service Automation software to centralize all data entry, processing and invoicing in one system for KellyOCG, the Outsourcing and Consulting Group of Kelly Services. In 2011, Kelly Services again called on Emtec to assist with an organization-wide upgrade of PeopleSoft Human Capital Emtec’s Goal: Management (HCM) and PeopleSoft Financials from version 8.9 to version 9.1. HCM is the key application that allows Emtec did Kelly Services to manage its workforce on a single system of Clients for Life record while complying with local laws and regulations. everything“ on s I read the article on Kelly PeopleSoft Financials provides an integrated repository for all financial data and organization-wide support for transactions time and within Services on the eve of Oracle and billing processes. budget. It was Open World, I look back on the “We had been very pleased with the work Emtec did on the tremendous client relationships Kelly OCG project. They performed very well on that project, considered a we have built throughout our from scheduling and budget to technical and functional expert- organizationA over the years. One of Emtec’s ise,” said Snyder. “When we began looking at the PeopleSoft success by our first projects was around building complex HCM and Financials upgrades, we went through the process of technical team desktop computers to run advanced CAD reviewing different vendors to see what they had to offer. In the programs for Pixar Animation. Now we assist end, we decided to go with a trusted partner.” and our organizations with global supply chain, Emtec’s team of Oracle experts is uniquely positioned to business team. human capital and complex GAAP and IFRS deliver on PeopleSoft projects. Emtec holds Oracle Platinum reporting requirements. Partner status and was one of the first Oracle partners in North Our executive Our clients are asking us to do more and America to earn PeopleSoft PeopleTools Specialization. This more; and we have grown our breadth of serv- distinction means Emtec has been recognized by Oracle for its staff was ices to support them as they continue to grow expertise in delivering services specifically around PeopleSoft thrilled. through competency development, business results and proven and evolve. As Kelly has grown from tempo- success. rary office staffing to offering outsourcing Beyond the PeopleSoft expertise, the Emtec team demon- and consulting services including recruitment, strated a keen understanding of Kelly Services’ business human resource management, vendor man- requirements and the potential impact to the company if the upgrade didn’t go well. agement and outplacement services on a “This was a large project with a high degree of technical difficulty,” said Snyder. “We had a lot of global basis; we continue to expand from custom code that needed to be reviewed to see if it could be used in the upgraded ”versions without neg- project based work to more long-term rela- atively impacting the integrity of the system.” tionships with our clients that are wider in breadth than ever. We have transformed our On Time, Within Budget organization from pure hardware sales and The Emtec team, working alongside members of the Kelly Services IT team, performed a “fit-gap” services into one that delivers complex global analysis to examine all the custom code line by line. Through this careful review process, they were able projects as well as long-term outsourcing, to determine if code had already been incorporated into the latest PeopleSoft version or if modifications managed services, global delivery and were required to make the custom code work with the latest version. expanded solution offerings around Cloud, Once the code issues were cleared up, the upgrade began in earnest. Cutover to the new system Application Development and Packaged began on a Friday evening in August 2011 and was completed before the start of business on Monday. Application Solutions. “We were up and running at 5 a.m. on Monday, and the business experienced no impact at all,” Kelly Services is a great example of Snyder said. “It was transparent to the business, which was the goal. This project wasn’t about creating Emtec’s commitment to our “Client for Life” some cool, new features — it was just to make sure that everything operated as it had before and peo- approach. Our multi-year client relationships ple could show up and do
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