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l THE COMPLETE CRUISE GUIDE FOR AGENTS ISSUE 52 july/august 2015 CMV CLOSE-UPInterview with Chris Coates NEW TO CRUISE How to sell expedition cruises DESTINATION FOCUS Caribbean rides high 8 OF THE BEST Onboard entertainment www.rssc.com DIP INTO A POOL OF INFINITE POSSIBILITIES SEVEN SEAS EXPLORER ® IS COMING Be a part of our ‘Countdown Campaign’ Chalk 20 July 2016 on your calendar as that’s the date we launch our brand new ship, Seven Seas Explorer®. As we begin our 1 year countdown, join our campaign today and prepare yourself for the arrival of The Most Luxurious Ship Ever Built. EXPLORER FACT REGISTER NOW! FOR THE CHANCE TO: Did you know? The agent who the top booked – WIN 100’s of luxury prizes Explorer’s suite on sailing inaugural – Be the first to hear our Explorer announcements earned in commission!£14,850 – Join exclusive webinars, starting on 20 July 2015 (register below) – Receive invitations to our Explorer Events for you and your clients Register at: www.sevenseasexplorer.co.uk/ctn Follow us at @RegentUKNews #SevenSeasExplorer THE MOST LUXURIOUS SHIP EVER BUILTTM _Regent_CTN_15_07_17.indd 1 17/07/2015 16:21 editor's letter , we’re in the height of summer and whether it’s hot and bright or a damp, rainy squib of AS I WRITE a day as you’re reading this, you’ll – hopefully – have packed off many a client on a sunny cruise! Some clients, of course, will already be thinking about escaping the cold and getting away from it all on a winter break – perhaps to the Caribbean. For them, and you, our dedicated Caribbean focus feature will offer a guide through what’s out there in terms of new cruise product and packages to sell. The more adventurous customer, however, might be thinking about an expedition holiday – but I’m sure that not many of them will have considered doing this on a ship. Well, that’s now changing. Expedition cruises are a great way of getting to those less discovered places. Customers wanting this type of break could be persuaded to experience it on a cruise holiday as discussed in the new to expedition cruises feature. Also in this issue, our columnists get us thinking about setting the holiday scene and creating events to attract sales. Plus, there’s a lot to keep your diary full, with CLIA events and the announcement of its New to Cruise Summit on September 15. Meanwhile, there are various training opportunities and incentive schemes to help you sell more holidays. Enjoy the rest of the summer and here’s hoping you continue to reap the rewards from those cruise bookings! JILL SAYLES Editor [email protected] CONTENTS NEWS FEATURES Ocean cruise & industry 4 New to cruise Expedition cruises 38 River cruise 11 Making waves CMV’s Chris Coates 44 Destination focus Caribbean 48 REGULARS Tools of the trade 18 COMMENT Diary It’s a date & new appointments 20 It’s all CLIA 10 Q&A Azamara Club Cruises’ Richard Twynam 23 Portside & starboard 16 In pictures Cunard 175th anniversary 24 Wilkinson's world 20 Agent fam trip review MSC Fantasia 26 Industry insight Celebrity Cruises’ Claire Stirrup 33 At a glance Viking Star 28 Industry opinion 56 8 of the best Onboard entertainment 30 Independent voice 57 Review A-Rosa river cruise 34 Captain Greybeard 58 Land v river Tauck land and river itineraries 54 PUBLISHED BY Real Response Media EDITOR Jill Sayles T 07769 291608 E [email protected] NEWS EDITOR Jane Archer [email protected] COMMERCIAL DIRECTOR Dominic 115 Sydney Rd, London, N10 2ND Lawrence-Jones T 02084399721 E [email protected] SALES & MARKETING DIRECTOR Peter Grant T 07483 133 932 All Enquires T 02084442554 E [email protected] SALES DIRECTOR Chris Cummings T 07772 564 150 E [email protected] DESIGN C O N S U LTA N T Kate Harkus E [email protected] PUBLISHING C O N S U LTA N T Keith Ellis T 01737 812411 E keith.ellis@ cruisetradenews.com MANAGING DIRECTOR Chris Pitchford T 02084442554 E chris [email protected] FOR SUBSCRIPTIONS T 02084442554 E [email protected] Reproduction is not permitted without the express written consent of the editor. All efforts are made to endure that factual accuracy is correct at the time of publication. july/august 2015 l CRUISE TRADE NEWS 3 Ocean news HURTIGRUTEN GOES SOFT ON ANTARCTICA a second vessel journey to and from the White Continent. UK country director Cecilia Abert said: HURTIGRUTEN IS MOVING to the South Atlantic next winter to offer a A 14-day cruise departing November “Having the two ships in Antarctica means new soft adventure cruise to Antarctica. 10 2016 costs from £3,896 per person we can offer two very different experiences. Midnatsol, a working ferry currently including return flights from Santiago de Fram appeals to more adventurous sailing the Norwegian coastal route Chile to Punta Arenas. International flights travellers.” between Bergen and Kirkenes, relocates cost extra. On board Midnatsol, there’ll be an south in September 2016, unusually Midnatsol will carry up to 500 interactive science laboratory, lectures moving to Punta Arenas in Chile rather passengers – the maximum allowed to about the geography and wildlife, as well than Ushuaia in Argentina, from where make landings in Antarctica and more as photography workshops and polar film most cruise ships sail to Antarctica. than twice as many as Fram, Hurtigruten’s shows. It means passengers can enjoy a expedition ship, which is based in Ushuaia cruise through the Chilean fjords as they each winter. Focus on adventure cruising, p38. VOD’S ANIMAL MAGIC An overnight safari at thanda Private game Reserve and two days in yangon, Myanmar, are among highlights of Voyages of Discovery’s return to asia in winter 2016-17. Voyages will be heading east in October 2016, for a programme of cruises that includes a 16-day voyage from Hong Kong to singapore in February, with visits to Halong Bay and Ho Chi Minh City in Vietnam. Prices from £2,099 per person including flights, transfers and gratuities. the ship returns to Europe via south africa and a 22-day journey from Cape town to tenerife departing april 1 2017. From £1,899 per person with inclusions as above. 4 CRUISE TRADE NEWS l july/august 2015 2 of sails the Royal Clipper the starting price of CMV’s 6,350m will have £8,999 World Cruise STAR ClIPPERs aDDs NEW sHIP aND REtuRNs tO ASIa sailing than 6,350 square metres of sails. THE LARGEST SQUARE - RIGGED ship today is under construction in Croatia The ship will have three pools, a rear and due to enter service for Star Clippers in watersports platform for use when it is at the second half of 2017. anchor and hold 300 passengers in 150 As yet unnamed, the five-masted cabins including 34 suites with balconies barque will be the company’s fourth ship and four owners’ suites. As with Star and first new vessel for 15 years – Star Clippers’ other sailing ships, it will rely on ON TRACK Clippers’ 227-passenger Royal Clipper wind power wherever possible. entered service in 2000. It is modelled on Meanwhile, Star Clippers is returning WITH VISTA the 1911-built France II and will have more to Southeast Asia for the first time since pulling out in 2010 due to fears of piracy in Carnival Cruise Lines has launched the Gulf of Aden. a new video of Carnival Vista through The 170-passenger Star Clipper will be the build process at the Fincantieri, based in Phuket between December 2016 Monfalcone, Italy shipyard. the ship and March 2017 and sail two seven-night was floated out in june and launches round-trip itineraries that visit islands in May 2016. It will spend its inaugural off Thailand and Malaysia as well as six summer in the Mediterranean, and will one-week cruises between Phuket and have the first IMaX cinema at sea, and Singapore. recumbent pedal bikes hanging from Prices start from £1,290 per person an 800-foot-long track. From £537 pp cruise-only for a one-week north-bound cruise-only on september 23 2016 for voyage round-trip from Phuket departing eight days round-trip from Barcelona. December 2 2016. CMV WORLD CRUISE HITS THE MARK passengers booked MORE THAN 100 Cruise & Maritime Voyages’ first world cruise within four days of it going on sale on May 21, with another 36 signing up for the full circumnavigation by mid-June. The cruise, on the 1,250-passenger Magellan, the former Carnival ship that joined CMV in March, will visit 43 ports in 120 nights. Departing Tilbury on January 5 2017, Magellan heads west through the Panama Canal and South Pacific to New Zealand and Australia, returning home via Asia, India and Suez Canal. Head of marketing Mike Hall said: “A world cruise is obviously on many bucket TaKE THE TOUR WITH lists. It’s as though people were waiting for this to react so quickly.” CELEBRITY WEBSITE The voyage was launched in CMV’s new 2016/17 programme, which also Celebrity Cruises’ agent shore excursion website has been relaunched features cruises from seven regional ports with new tours including a three-hour family flamenco dance-off in on Marco Polo and a selection of itineraries Barcelona, a treasure hunt in Copenhagen and a six-hour tour that from Avonmouth on Astoria, the new name incorporates a helicopter ride over the French Riviera followed by a four- for the Azores. course lunch at la Bastide de Moustiers, alain Ducasse’s restaurant in Prices start from £939 for two people Provence.