中国工商银行（加拿大） every terms and conditions set out below and w ill be bound by 4.2 The Card must be signed by the Cardholder at the back Industrial and Commercial Bank of China (Canada) them. before use. ICBK UnionPay Prepaid Card (the Card) is issued by the Bank on the follow ing terms and conditions. The use of the 2. The Card 4.3 Once the Card is signed by the Cardholder at the back Card w ill be governed by this Terms and Conditions. Your use of the Card, it is no longer transferable. The Cardholder of the Card w ill be deemed to have accepted all of the terms shall not permit the Card to be used by any other person. and conditions set out below and w ill be bound by them. 2.1 The Card is not a credit card. The Card is a prepaid stored value card issued by the Bank. It cannot be overdraft. 4.4 The Card can only be used for transactions with merchants displaying the UnionPay logo appearing on the 1. Definitions 2.2 The minimum amount you can purchase on one card is face of the Card and accepting UnionPay card as a means In this Terms and Conditions, the follow ing words shall have CNY ¥500. The maximum amount you can purchase on of payment. The Bank w ill not accept any responsibility if the follow ing meanings, unless the context otherw ise requires. one card is CNY ¥5,000.The amount w hich the Bank may individual merchant refuses to accept the Card.
from time to time decide and specified in the relevant • We, us, our, ICBK or the Bank mean the Industrial and promotional materials. 4.5 The Card cannot be used to w ithdraw cash from ATM or Commercial Bank of China (Canada). at a branch and cannot be used for transactions through the 2.3 After the Card has been issued, no further amount can mail or over the phone or internet or on airplanes or cruise • You or your mean or refers to the Cardholder. be loaded onto the Card. ships.
• Account means the individual account opened and 2.4 The amount of the Card is not insured by Canada 4.6 The Card cannot be used in any contactless maintained by the Bank's system for the Card issued and is Deposit Insurance Corporation. transactions. identified by the card number printed on the face of the Card. ICBK UnionPay Prepaid Card 2.5 The transactions amount paid by the Card w ill be 4.7 Any dispute on the transaction should be handled by Terms and Conditions • Card means the ICBK UnionPay Prepaid Card we issue to debited to the Account. Once the balance of the prepaid Cardholder and the merchant directly. The Bank w ill neither you for use on the Account. It includes replaced or renew ed value of the Account reduced to zero, the Card w ill have no refund for any transaction nor entertain any chargeback Cards. value and cannot be reused. request on the transaction posted to the Card.
• Cardholder means any person who has purchased the Card 3. Fee, Charges & Exchange Rate 4.8 The Card cannot be used for any illegal purposes or w ho pays or w ill pay for any transactions with the Card. including illegal gambling. The Bank is entitled, in its sole 3.1 The Bank w ill charge a non-refundable handling fee and absolute discretion, to refuse to act on or give effect to • CNY means the law ful currency for the time being of the w hich may be varied from time to time and set out in the any transaction instruction if the Bank has reason to believe People's Republic of China. Bank's "Disclosure Statement" upon issuance of the Card. that such instruction is given in connection w ith any illegal transaction. • PIN means a personal identification number used in 3.2 Transactions effected in a currency other than CNY w ill conjunction w ith a card. be converted into CNY at an exchange rate determined by 4.9 If the balance of the Account is insufficient to settle the reference to the exchange rate adopted by UnionPay as transaction amount, the Bank may decline to authorize such • Purchase means any transaction other than a cash advance. applicable on the date of conversion. transaction. The Card cannot be overdraft. If you w ant to make a purchase for more than the available balance on • Transaction means, any use of the Card or the Account. 3.3 If you have a foreign currency transaction other than your card, you must tell the cashier the exact amount to Such as the purchases of goods or services effected by the CNY is refund to your Account, we convert the transaction charge to the Card first, then use another method of use of the Card. to CNY. We make the conversion at our refund exchange payment-credit card, debit card, cash or cheque- for the rate on the date the refund is posted to your Account. Our remaining purchase amount, this is know n as a split • UnionPay means the bank card organization named China refund exchange rate may not be the same as the rate that payment. (Note: some merchants may not be able to handle UnionPay Co. Ltd. w as in effect on the date the transaction w as refunded. The multiple forms of payment.) For example, to make a difference between our purchase exchange rate and our purchase for ¥100 w ith only ¥60 left on your card, tell the Headings are for ease of reference only and do not affect refund exchange rate means that the amount credited to cashier to only charge ¥60 to the card first, and then give interpretation. Words denoting the singular includes the plural, your Account for a refund of a foreign currency transaction the cashier another method of payment to pay for the and vice versa. Words denoting one gender shall include all w ill in most cases be less than the original amount charged remaining ¥40. Remember, merchants do not know your genders. to your Account for the transaction. card balance and cannot automatically deduct the remaining balance from your card. So if you don’t tell the This document details the respective rights and obligations, for cashier that you w ould like to use multiple forms of payment you and the Bank, and offers guidance on the proper and safe 4. Use of the Card and try to make a purchase for more than the amount on use of the Card and electronic banking services. the Card, the transaction w ill be declined. 4.1 The Cardholder of the Card must reach the age of 18 or 19 or above. (In British Columbia, New Brunswick, Nova Before you use the Card, please read the terms and conditions 4.10 If a merchant gives you a refund and w e receive a of this document carefully and retain it for your future reference. Scotia, New foundland/Labrador and the Territories, the minimum age is 19. In all other provinces, the minimum age credit note from the merchant: By activating, signing and/or using the Card(s), you are • w e will credit the refund to your Account on the day w e deemed to have read, understood and accepted each and is 18. ) receive it, and
ICBK-PCF001 • the amount of the refund w on’t be available to you until w e We can assign this Terms and Conditions or any of its credit it to your Account. terms to a third party at any time. Afterwards, if your concern remains unresolved, you can contact Ombudsman for Banking Services and Investments 4.11 If you chose a Card that requires a PIN, you need to 10. Disclosure of Information (OBSI). The OBSI is an independent organization that input PIN to all transactions. You must keep your PIN investigates customer complaints against financial services
confidential and separate from your Card. You must select providers. For more information on the OBSI, please To enable us to provide or consider w hether to establish the a PIN that cannot be easily guessed, such as PIN contact: Account and provide you w ith related services, you must combinations selected from your name, date of birth, supply to the Bank any information relating to you. You may telephone numbers, and address or social insurance Ombudsman for Banking Services and Investments see the operation rules on our Privacy Agreement at number. Your PIN must be different from any other PINs P. O. Box 896 www.icbk.ca. you may have. Station Adelaide
Toronto, Ontario M5C 2K3 5. Expiry 11. Exclusion of Liability Telephone: 416-287-2877 or 1-888-451-4519 (toll-free line) Facsimile: 416-225-4722 or 1-888-422-2865 (toll-free line) The Bank shall not be liable for any loss of damage Website: w ww.obsi.ca There’s no expiry date of the Card. Once the balance of the w hatsoever or howsoever arising relating to the Card Email address: [email protected] prepaid value of the Account reduced to zero, the Card w ill except w here it is caused by the negligence or w illful default have no value and cannot be reused. of the Bank.
If your complaint involved legislated consumer provision, 6. Statement 12. Applicable Law you may contact the Financial Consumer Agency of Canada (FCAC). The FCAC supervises federally regulated No statement w ill be issued for the Card. Transaction financial institutions to ensure that they comply w ith the 12.1 The terms and conditions are governed by the law s of details and balance of the Card can be enquired at consumer provisions applicable to them; oversees Canada and by the provincial law s. You submit to the non- www.icbk.ca or call the Bank's Hotline 1-877-779-5588. consumer protection measures and undertakes consumer exclusive jurisdiction of the courts of Canada. education activities. For more information on the FCAC, 7. Loss of Card please contact: 12.2 If, at any time, any of these terms and conditions are
or become illegal, invalid or unenforceable in any respect, Financial Consumer Agency of Canada 7.1 You must take reasonable care to keep your Card safe the legality, validity and enforceability of the remaining 427 Laurier Avenue West, 6th Floor from loss, theft or misuse. The Card is anonymous and is terms and conditions shall not affected. Ottaw a, Ontario K1R 1B9 similar to cash. Possession of the Card is a sufficient proof Telephone: 1-866-461-3222 (English toll-free line) of ow nership. If the Card is lost, stolen or captured in an 12.3 Nothing in this document shall operate so as to 1-866-461-2232 (French toll-free line) ATM, the Bank w ill not issue a replacement card or refund exclude or restrict any liability of any party to the terms and Facsimile: 613-941-1436 any of the prepaid value. conditions, to the extent that such exclusion or restriction if Website: w ww.fcac-acfc.gc.ca
prohibited by the law s of Canada and the provincial law s. E-mail address: [email protected] (general inquiries) 7.2 You must not allow any person other than a Cardholder
to use the Card or the Account. If this happens, you w ill be 13. Customer Complaint Resolution We w ill do everything w e can to ensure that your business is liable for all resulting transactions and any fees and losses handled in an efficient and courteous manner. incurred, even if the other person w as a minor or did not Procedures
comply w ith any limitations you placed on their use of the
Card or Account. To ensure w e are one of the best financial institutions in
Canada, w e have set up procedures for customers who
w ish to bring a concern to our attention. If you should have 8. Amendment any complaint regarding account-related fees, our staff's
attitude or you are unsatisfied w ith our products, we invite 8.1 The Bank reserves the right and may at its discretion you to contact our Branch Manager. If it is not resolved to change any of the terms and conditions of the Card from Issued by the Industrial and Commercial Bank of China your satisfaction, please contact our Chief Executive Officer. time to time. (Canada) If after contacting our Chief Executive Officer, your *All Trade-marks are the property of their respective owners. problems or concerns remain unresolved, you can contact: 8.2 We can change this Terms and Conditions or anything
disclosed on the “Disclosure Statement” by posting a notice Ombudsman of Industrial and Commercial Bank of China * Logo and other trade-marks are on www.icbk.ca. (Canada) the property of the Industrial and Commercial Bank of China
Bay Adelaide Centre, West Tow er Limited Group including the subsidiary, Industrial and 8.3 Any changes we post on our w ebsite will apply 30 days Suite 3710, 333 Bay Street, Commercial Bank of China (Canada). after w e post the notice. Using your Card after w e post the Toronto, Ontario Copyright © Industrial and Commercial Bank of China (Canada) notice means that you agree to the changes. Canada M5H 2R2 all rights reserved
Telephone: 416-607-2005 Disclaimer: All information is correct at time of printing.
9. Assigning this Terms and Conditions Facsimile: 416-607-2000 For latest and full set of Terms and Conditions, please visit our
Email address: [email protected] w ebsite at www.icbk.ca or call us at 1-877-779-5588 ICBK-PCF001