A Whole New Level of Wow! Planners Are ‘Pushing the Envelope’ for Memorable Experiences PAGE 30
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Sixth Annual All-Inclusive Negotiating Ground Working With Hosts Global Forum Resorts Hotel Contracts Transportation CVBs and DMCs PAGE 10 PAGE 18 PAGE 24 PAGE 36 PAGE 48 A COASTAL COMMUNICATIONS CORPORATION PUBLICATION JULY 2018 VOL. 36 NO. 7 $12.00 A Whole New Level of Wow! Planners Are ‘Pushing the Envelope’ for Memorable Experiences PAGE 30 Emerging Destinations Credit: Miami Culinary Tour Miami CulinaryCredit: Why These Newly Discovered Meetings Group dining in Wynwood — one of the largest open-air street art collections in the world — Miami Beach, Florida. Cities Deserve a Second Thought PAGE 42 Universal elements and all related indicia TM & © 2017 Universal Studios. All rights reserved. 17-26872 ISSN 0739-1587 USPS 716-450 In This Issue VOLUME 36 NO. 7 JULY 2018 FEATURES Sixth Annual Hosts Global Forum Belfast Proves to be a “Titanic” Destination 10 for Hospitality Leaders All-Inclusive Resorts Premier Properties That Cater to Groups — and ROI 18 By Patrick Simms Negotiating Hotel Contracts & Resorts Hotels Playa Credit: Mediating Force Majeure, Cancellation Aerial view of the Hyatt Ziva Rose Hall, Cancun. PAGE 18 24 Clauses and Attrition with Authority By Derek Reveron A Whole New Level of Wow! Planners Are ‘Pushing the Envelope’ for 30 Memorable Experiences By John Buchanan Ground Transportation Do’s & Don’ts Don’t Let Drive-Time Snafus Kick Your Meeting to the Curb 36 By Derek Reveron Emerging Destinations Why These Newly Discovered Meetings 42 Cities Deserve a Second Thought By Ron Bernthal Working With CVBs and DMCs How to Leverage the Relationship for 48 Better Meeting Outcomes By Derek Reveron DESTINATIONS The iconic Golden Gate Bridge, San Francisco. PAGE 54 The California Factor Meeting Success Is Almost Guaranteed in the 31st 54 State Because Attendees Want to Be There By Christine Loomis Las Vegas Hitting the Mark for Value and Experience 60 By David Swanson DEPARTMENTS 4 Publisher’s Message 7 Tips & Trends 6 News & Notes 9 Snapshots Top 10 Animal Encounters 12 Groups Get Up Close and Personal Building Online Community Barbara KraftCredit: 16 By Scott Steinberg Guests can swim day and night while enjoying the party at the XS Nightclub at Wynn Las Vegas and Encore. PAGE 60 66 People on the Move TheMeetingMagazines.com • Corporate & Incentive Travel • July 2018 3 Publisher’s Message A COASTAL COMMUNICATIONS CORPORATION PUBLICATION PUBLISHER/EDITOR-IN-CHIEF Harvey Grotsky [email protected] Make It Memorable CREATIVE DIRECTOR Mitch D. Miller Corporate meetings are undergoing a transformation. Planners are looking to [email protected] create experiences that engage and excite attendees — to produce an effect last- MANAGING EDITOR Susan S. Gregg ing long beyond the actual meeting. It is no longer as “simple” as offering attendees [email protected] geographical convenience, generic hotel F&B and standardized meeting rooms. EDITORIAL COORDINATOR Miriam Laing “...In a very important way, an ‘experiential’ strategy is...a way of better engag- [email protected] ing attendees for a more successful meeting,” says Karen Shackman, president of CONTRIBUTING EDITORS Sophia Bennett Shackman Associates New York, a meeting/event Ron Bernthal planning and destination management company, John Buchanan Sara Churchville in our feature “A Whole New Level of Wow” on page Cynthia Dial 30. Attendees are looking to engage with meeting Maura Keller Christine Loomis content and destination in more personal ways. By Derek Reveron utilizing unusual offsite venues like a transformed Mark Rowh Patrick Simms historic bank vault or a science museum, planners David Swanson are on the cutting-edge in their meeting design — PRESIDENT & CEO for large and small groups alike. Harvey Grotsky VICE PRESIDENT OF OPERATIONS Also in the spirit of out-of-the-box thinking and David Middlebrook adventurousness, this month we are reminded to [email protected] ADVERTISING SALES OFFICES take a second look at “Emerging Destinations” (page 2700 N. Military Trail, Suite 120 42) like Omaha, Nebraska, for budget-friendly loca- Boca Raton, FL 33431-6394 561-989-0600 Fax: 561-989-9509 tions that can still be counted on to provide luxuri- [email protected] ous accommodations, amenities and superior service. Rob Helling, vice president MIDWEST STATES of creative development for Sonburst Communication, says of the city, “Even if Bob Mitchell 630-541-3388 • Mobile: 630-235-0126 we were not based (here)… I would put Omaha up against any convention city in [email protected] the country...” And, in “Top 10 Animal Encounters for Groups” planners take adven- SOUTHWEST STATES Kristie T. Thymes ture to the next level by combining unique experiences — like iguana feeding or 972-435-9600 cattle-herding — with teambuilding and networking activities. [email protected] Negotiation is another important part of a planner’s repertoire. The ability to WESTERN STATES and HAWAII Ray Beauchamp negotiate — whether it’s a hotel contract, a personal relationship, working with a 408-921-2932 destination’s CVB or organizing complex ground transportation — is not inconse- [email protected] quential. In “Ground Transportation Do’s & Dont’s” (page 30), Jessica Niblett, CMP, Corporate & Incentive Travel (USPS 716-450) is published monthly by Coastal Communications Corporation, 2700 North Military national sales manager, Allied PRA Orange County/Los Angeles, reminds us that Trail — Suite 120, Boca Raton, FL 33431-6394; 561-989-0600. Single copies $12.00 U.S.A. only. Yearly subscription price is $125.00 in early planning and setting clear expectations with transportation vendors is key the U.S.A.; Canada and foreign is $165.00. Back copies $14.00 to avoiding complications and confusion later. And Elizabeth Ingram, events co- U.S.A. only. Distributed without charge to qualified personnel. Periodicals Postage Paid at Boca Raton, FL, and additional mailing ordinator for Bojangles’ Restaurants, Inc., advises in “Working With CVBs and DMCs” offices. POSTMASTER: Please send address changes to Corporate & Incentive Travel, 2700 North Military Trail — Suite 120, Boca (page 48), that we “utilize their expertise and experience...to help (us) succeed.” Raton, FL 33431-6394. Nothing contained in this publication shall constitute an endorsement by Coastal Communications For specific tips and techniques, read “Negotiating Hotel Contracts,” on page 24. Corporation (Corporate & Incentive Travel), and the publication To get and give the most from your programs, turn to “All-Inclusive Resorts” disclaims any liability with respect to the use of or reliance on any such information. The information contained in this publication (page 18), as well as updates on perennial favorite destinations — California (page is in no way to be construed as a recommendation by C&IT of any industry standard, or as a recommendation of any kind to be 48) and Las Vegas (page 54). adopted, by or to be binding upon, any corporate/incentive travel planner or agent. Reproduction of any portion of this publication by any means is strictly forbidden. Editorial contributions must be accompanied by return postage and will be handled with reasonable care. However, the publisher assumes no responsibility for return of unsolicited photographs or manuscripts. Subscribers: Send subscription inquiries and address changes to: Circulation Department, Corporate & Incentive Travel, 2700 North Military Trail — Suite 120, Boca Raton, FL 33431-6394. Provide old and new addresses including zip codes. Enclose address label from most Harvey Grotsky recent issue and please allow five weeks for the change to become Publisher effective. Printed in U.S.A. © 2018 4 July 2018 • Corporate & Incentive Travel • TheMeetingMagazines.com Montréal works for you Remember that childlike wonder of believing everything is possible? Come discover it again in the lively sights, sounds and avours of fun-loving, unforgettable Montréal. With a team that makes everything achievable and a city where the joie de vivre is as contagious as the heartwarming hospitality, it’s easy to see why Montréal is an exceptional meeting destination. Let’s plan together. mtl.org/meetings © Loïc Romer News & Notes Hilton Santa Barbara Beachfront Resort Unveils New Meeting and Event Spaces Hilton Santa Barbara Beachfront Resort SANTA BARBARA, CA — Hilton Santa Barbara Beachfront Resorts renovations were inspired by the sce- Beachfront Resort announces the completion of the reno- nic beauty of Santa Barbara and the town’s coastal-chic, vated meeting and event spaces. To commemorate its serene atmosphere. Throughout the ballrooms, meeting completion, the hotel will debut a special Coastal Meetings spaces and boardrooms, the design team incorporated Made Easy package designed to bring the boardroom to hammered rock tables, found objects from the beach, drift- the beach. The package is geared to groups ranging in wood-inspired tables and tall blue-hued chairs and ocean- size, with 25 guest rooms (with a maximum of 50 guests) inspired artwork. The color palate throughout the spaces Sunday through Thursday through the end of 2018. blends deep blues from the Pacific and clear skies with neu- The design and architecture of the Hilton Santa Barbara tral tones to provide a fresh, refined interior. A Revolutionary New Terminal for a Revolutionary New Ship American Airlines to FT. LAUDERDALE, FL — Designed future resident – the industry’s