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Evaluating the Happy Museum Project at the London Transport Museum

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Evaluating the Happy Museum Project at the London Transport Museum Evaluating the Happy Museum Project at the London Transport Museum An Interactive Qualifying Project submitted to the faculty of Worcester Polytechnic Institute in partial fulfillment of the requirements for the Degree of Bachelor of Science Submitted by: Alec Ishak Theresa Logan David Magnano Melinda Race Submitted to: Project Advisors: Prof. Terri Camesano Prof. Kathi Fisler Project Liaison: Hannah Guthrie, London Transport Museum April 27, 2012 Abstract London Transport Museum (LTM) is developing the Happy Museum Project (HMP) in an attempt to integrate vulnerable adults into the museum as volunteers, increase the wellbeing and social sustainability of participating volunteers, and sustain LTM’s involvement in the community despite changing resources. This report evaluates the HMP using interviews, surveys, and observations. The resulting recommendations build on the early success of the HMP to help LTM design and deliver future stages of the project. ii Acknowledgments Our team would like to thank our sponsor, Hannah Guthrie, for giving us the opportunity to complete our project at the London Transport Museum. We would also like to thank the London Transport Museum staff and volunteers for taking the time to complete our online surveys. In addition, we would like to thank the Learning Team for making us feel welcome at the museum and helping us with our research, especially Stephen “Mooney” Moorehouse and “Princess” Shireen Ali-Khan. Finally, we would like to thank our advisors Terri Camesano and Kathi Fisler for their guidance and feedback which was essential to the successful completion of our project and Dominic Golding for helping us prepare to complete our project upon arriving in London. iii Authorship Page This report was developed through a team effort by Alec Ishak, Theresa Logan, David Magnano, and Melinda Race. All members of the group contributed equally and were involved in writing all sections. iv Table of Contents Abstract ........................................................................................................................................... ii Acknowledgments.......................................................................................................................... iii Authorship Page ............................................................................................................................. iv List of Figures .............................................................................................................................. viii List of Tables .................................................................................................................................. x Executive Summary ...................................................................................................................... xii Introduction ..................................................................................................................................... 1 Literature Review............................................................................................................................ 3 Museums ..................................................................................................................................... 3 Purposes ................................................................................................................................... 3 Outreach Programs .................................................................................................................. 4 Volunteers in Museums ............................................................................................................... 5 Benefits of Volunteering ............................................................................................................. 6 Personal Benefits ..................................................................................................................... 6 Work Experience ..................................................................................................................... 7 Work Readiness ....................................................................................................................... 7 Social Functionality ................................................................................................................. 9 Skills and Relationships........................................................................................................... 9 Social Sustainability .................................................................................................................. 10 Defining Social Sustainability ............................................................................................... 10 Measuring Social Sustainability ............................................................................................ 11 Wellbeing .................................................................................................................................. 12 Defining Wellbeing ............................................................................................................... 13 Measuring Wellbeing ............................................................................................................ 15 Conducting an Evaluation ......................................................................................................... 17 Methodology ................................................................................................................................. 19 Introduction ............................................................................................................................... 19 Objective 1: Determine the benefits of volunteering and its effect on wellbeing and social sustainability.............................................................................................................................. 20 Objective 2: Develop a general understanding of volunteering at LTM................................... 21 v Objective 3: Develop an understanding of volunteering at LTM by vulnerable adults ............ 22 Objective 4: Clearly articulate the benefits of volunteering at LTM ........................................ 25 Data and Analysis ......................................................................................................................... 26 Background ............................................................................................................................... 26 Operation of the HMP ........................................................................................................... 26 Importance of Volunteers to LTM......................................................................................... 28 Evaluation of Volunteer Programs at Other Museums .......................................................... 28 Definition of Work Readiness ............................................................................................... 29 Results and Analysis ................................................................................................................. 29 Reasons for Volunteering at LTM ......................................................................................... 29 Benefits of Volunteering at LTM .......................................................................................... 31 Interest in Integrating New Volunteers into LTM ................................................................. 32 Staff and Volunteer Interaction ............................................................................................. 32 LTM Staff and the HMP ........................................................................................................ 33 Recommendations ................................................................................................................. 38 HMP Volunteers .................................................................................................................... 39 Conclusions and Recommendations ............................................................................................. 42 Orientation ................................................................................................................................. 42 Volunteer Involvement in the Planning Process ....................................................................... 44 Meeting Structure ...................................................................................................................... 44 HMP Goals and Expectations ................................................................................................... 46 Evolving Interests of the HMP Volunteers ............................................................................... 47 Effective Current Practices........................................................................................................ 47 Program Longevity .................................................................................................................... 48 Reflection on Methods Used ..................................................................................................... 49 Recommendations for Future Evaluations ................................................................................ 50 Overall Conclusions .................................................................................................................. 51 References ....................................................................................................................................
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