Eventbrite Merchant Agreement | Eventbrite Help Center
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10/16/2019 Eventbrite Merchant Agreement | Eventbrite Help Center Help Center Search for answers United States Eventbrite Merchant Agreement Updated by Antwonne D. Here's an overview: Merchant Agreement 1. Who We Are. 2. Our Merchant Agreement. 3. Additional Registration Information. 4. Payment Methods; Payment Process. 5. Prohibited Merchants; Prohibited Events; Prohibited Transactions. 6. Representations And Warranties. 7. Termination. Last Updated: March 21, 2019 NOTE: To learn more about Eventbrite's Legal Terms, take a look here. Merchant Agreement This Merchant Agreement and the rights and obligations contained in this Merchant Agreement are in addition to and are incorporated into the Eventbrite Terms of Service by reference. Nothing in this Merchant Agreement will be deemed to modify, waive, amend or rescind any other term of the Terms of Service. Please read this Merchant Agreement carefully: it contains important information about payment and refund terms and requirements, event prohibitions, rights you provide to us, and other rights, representations and liabilities. Further, any terms herein are governed by the dispute resolution terms (and subject to all other terms of the Terms of Service, including the arbitration provisions set forth in Section 9 of the Terms of Service. We recommend that you read those Terms, as they may affect your rights. 1. Who We Are. 1.1 Eventbrite. Welcome to Eventbrite! We are a ticketing and registration platform dedicated to bringing the world together through live experiences. Through our platform, mobile apps and services, we enable people all over the world to create, discover, share and register for events. 1.2 The Services. Eventbrite's products, features and offerings are available (a) online through various Eventbrite properties including without limitation, Eventbrite, Eventbrite Communities, Eventbrite Music, Eventbrite Venue, Lanyrd, Rally, Ticketea, Ticketfly, nvite ("Site(s)"); (b) off platform, including without limitation, RFID, entry management, sponsorship and marketing or distribution services; and (c) through mobile applications, webpages, application programming interfaces, and subdomains ("Applications"). (a), (b), and (c) are collectively referred to as "Eventbrite Properties" or our "Services". Eventbrite is a Delaware corporation with its principal place of business at 155 5th Street, Floor 7, San Francisco, CA 94103, Reg. No. 4742147 ("Eventbrite," "us," "we" or "our"). When this Merchant Agreement mentions "Eventbrite," "we," "us," or "our," it refers to Eventbrite, Inc. and its Affiliates, and subsidiaries, and each of its and their respective officers, directors, agents, partners and employees. An "Affiliate" of any entity means any person or entity that controls, is controlled by, or that is under common control with, such entity, whether as of the date of your agreement to this Merchant Agreement or thereafter. For purposes of this Agreement, "control" means ownership or control, directly or indirectly, of more than 20% of the outstanding voting stock of an entity or otherwise possessing the power to direct the management and policies of an entity. Affiliates of Eventbrite include without limitation, Eventbrite Argentina, Eventbrite Brazil and Eventbrite US, and also Ticketea, Ticketfly, Inc. and TSTM Group Limited https://www.eventbrite.com/support/articles/en_US/Troubleshooting/eventbrite-merchant-agreement 1/11 10/16/2019 Eventbrite Merchant Agreement | Eventbrite Help Center TSTM Group Limited. 1.3 Organizers and Consumers. When this Merchant Agreement uses the term "Organizer" we mean event creators using the Services to create, list or promote events for consumers using our Services (a) to consume information about, or purchase tickets for events from Organizers ("Consumers"), or (b) for any other reason. Organizers, Consumers and third parties using our Services are all referred to in these Terms collectively as "Users", "you" or "your". 2. Our Merchant Agreement. 2.1 Purpose. The following policy sets forth the terms and conditions upon which Organizers can use the Services to create, promote and/or collect sales proceeds for selling tickets and/or registrations to an event (this "Merchant Agreement"). By accepting the Terms of Service, you agree to the terms of this Merchant Agreement without modification and enter into a binding contract with Eventbrite, which will be applicable when and if you use the Services to create, promote and/or collect sales proceeds for selling tickets and/or registrations to an event. 3. Additional Registration Information. 3.1 Additional Information. As part of the creation of a paid event or at any time following such creation, you may be required by Eventbrite to provide additional information (beyond the information required to register for the Services) about yourself, the entity you represent (if any) and the principals/beneficial owners of the entity you represent (if any) (collectively, "Additional Registration Data"). As an example, the Additional Registration Data may include current address, doing business as (DBA) names, description of products, website address, bank account or other payment account information, Tax Identification Numbers, date of birth, passport or drivers license number, country of origin, copies of government identification documents and other personal information. This information may be used to verify your identity, the validity and/or legality of your transactions and/or whether you qualify to use the Services for paid events. You agree to: (a) provide this information in a timely, accurate and complete manner and (b) maintain and promptly update this information in a timely manner to ensure it remains accurate and complete at all times. 3.2 Disclosure Authorization. Organizer agrees that Eventbrite is permitted to share Registration Data (as defined in the Terms of Service), Additional Registration Data and information relating to your events and transactions on the Services with our Payment Processing Partners (as defined below), the Card Schemes (as defined below) and Alternative Form of Payment Frameworks (as defined below) and with your bank or other financial institution, in each case to the extent your transactions or events involve such third parties. In addition, you authorize Eventbrite to verify your Registration Data and Additional Registration Data and conduct due diligence on you through third parties, including third party credit reporting agencies. 3.3 Failure to Provide. We reserve the right to suspend your Eventbrite account or to withhold any amounts due to you in the event that we reasonably believe that your Registration Data or Additional Registration Data is inaccurate or if you fail to provide all Registration Data or Additional Registration Data within the timeframes requested. 4. Payment Methods; Payment Process. 4.1 Overview. (a) Payment Methods. There are two types of payment processing options Organizers may elect to use to collect sales proceeds for tickets or registration they sell to Consumers: (i) "Facilitated Payment Processing" or "FPP," which consists of Organizers directly receiving all sales proceeds (for the avoidance of doubt, including, without limitation, ticket face value, Eventbrite Service Fees, Eventbrite Payment Processing Fees, taxes, and royalties) from ticket, registration and merchandise (or other item) sales and donations solicited via the Services (collectively, "Event Registration Fees") using third party payment services, such as PayPal®; and (ii) "Eventbrite Payment Processing," "EPP," or the "EPP Service," in which Eventbrite acts as Organizer's limited payments agent for the purpose of processing Event Registration Fees using its Payment Processing Partners (as defined below). (b) Eventbrite's Role. For the avoidance of doubt, Eventbrite does not and will not provide banking, deposit taking, stored value, insurance or any other financial services to an Organizer other than, for Organizers who elect EPP, serving as a limited payments agent as set forth below. To provide the EPP Service, Eventbrite utilizes third party gateways, payment processors, merchant acquirers and/or merchant acquiring banks with which we have relationships (collectively, "Payment Processing Partners") and both Organizers and Eventbrite are subject to the rules and regulations of such Payment Processing Partners. Additionally, in certain instances, for you to participate in the EPP Service, you must have entered into a separate agreement with our Payment Processing Partner (the “Payment Processor Agreement”). For convenience, Eventbrite shows you a balance of https://www.eventbrite.com/support/articles/en_US/Troubleshooting/eventbrite-merchant-agreement 2/11 10/16/2019 Eventbrite Merchant Agreement | Eventbrite Help Center proceeds for your events in your Eventbrite account, however, that balance merely reflects the amount of Event Registration Fees collected by a third party payment service (FPP) or by our Payment Processing Partners (EPP), and in the case of EPP, represents only a general unsecured claim against Eventbrite and not a store of value or a deposit/current account. (c) Confirmations. Upon an order being placed by a Consumer and confirmed through Eventbrite, Eventbrite generates a confirmation message and issues a unique confirmation number for such Consumer's order. Organizer agrees to unconditionally accept, honor and fulfill all ticketing, registration, merchandise and donation commitments that have been confirmed by Eventbrite