Pipeline Safety and Emergency Information

U.S. Public Awareness Administrative Team 1100 Louisiana St., Suite 3300 Houston, TX 77002-5217

24-hour emergency numbers for your area: 888.650.8099 If located in Louisiana, call 877.548.1800

Important safety information enclosed. information emergency safety and Pipeline and PublicOfficials. for Emergency Responders representative, please contact us. like towould to Enbridge talk an response drills in your area or to share, details on emergency additional resources, information you If are interested in area. your in pipelines of Enbridge location contents transported or the information size, pipeline including additional resources and provide we can request, Upon mypipelinetraining.com emergency management, at emergency and medical services enforcement, 911 dispatch, law of firefighting, disciplines the and local public officials, including safety for public training online emergency. Enbridge offers free, effectively pipeline to a and how to respond safely and system area their in pipeline our are aware of pipelines Enbridge’s personnel and public officials near safety that public important is It your community Pipelines in emergency number for your area. contact us through our 24-hour response, then immediately dispatch the appropriate call, a If you receive notification. 911 dispatch centers, receive initial response organizations, including In some cases local emergency reference in an emergency. or cell phone for quick of list your in contacts area your emergency phone number for the saving We recommend TIP: . (non-emergencies only): us reach youHow can call: Louisiana, in located If numbers for your area 24-hour emergency facebook.com/enbridge Facebook enbridge.com/USpublicawareness Website Houston, TX 77002 1100 Louisiana, Suite 3300 Program Coordinator Public Awareness Mail USpublicawareness @enbridge.com Email 877.496.8147 of Way Hotline Right and Land 877.799.2650 Public Awareness Hotline

877.548.1800 877.548.1800 888.650.8099

15-GEP

Pipelines in your community

Pipeline It is important that public safety 24-hour emergency personnel and public officials near numbers for your area Enbridge’s pipelines are aware of our pipeline system in their area 888.650.8099 safety and and how to respond safely and effectively to a pipeline If located in Louisiana, call: emergency. Enbridge offers free, online training for public safety 877.548.1800 emergency and local public officials, including the disciplines of firefighting, law enforcement, 911 dispatch, How you can reach us emergency medical services and (non-emergencies only): information emergency management, at Public Awareness Hotline mypipelinetraining.com. 877.799.2650 for Emergency Responders Upon request, we can provide Land and Right of Way Hotline and Public Officials. additional resources and 877.496.8147 information including pipeline size, Email contents transported or the USpublicawareness @enbridge.com location of Enbridge pipelines in Mail your area. If you are interested in Public Awareness additional resources, information Program Coordinator to share, details on emergency 1100 Louisiana, Suite 3300 response drills in your area or Houston, TX 77002 would like to talk to an Enbridge Website representative, please contact us. enbridge.com/USpublicawareness Important safety information enclosed. Important information safety Facebook TIP: We recommend saving the facebook.com/enbridge emergency phone number for your area in your list of contacts or cell phone for quick reference in an emergency.

In some cases local emergency response organizations, including

911 dispatch centers, receive initial notification. If you receive a call, dispatch the appropriate response, then immediately contact us through our 24-hour emergency number for your area. 888.650.8099 877.548.1800

15-GEP U.S. Awareness Public Team Administrative 1100 Louisiana St., 3300 Suite Houston, TX 77002-5217 numbers emergency 24-hour area: your for If located in Louisiana, call Pipeline safety: Enbridge North American assets We value your feedback Emergency Responders and Public Officials A shared responsibility Please take a few moments to complete 1 . How might you know if there is a our pipeline safety survey online at pipeline leak? enbridge.com/surveyUS or mail it to Hear a roaring, blowing or hissing sound Public Awareness Manager, 1100 Dead or dying vegetation in an Louisiana, Suite 3300, Houston, TX otherwise green area This brochure is provided specifically for After reading this brochure, you should 77002. Complete responses will be public safety and local public officials, know the following: placed into a drawing for a $750 Safe The first two options are correct including the disciplines of firefighting, law Norman Community grant for your organization. None of the above • How to respond in an emergency situation Wells Enbridge Assets enforcement, 911 dispatch, emergency 1 2 . How often do you meet with pipeline Enbridge Inc. Headquarters Please select only one answer medical services, emergency management, and protect the public Enbridge Pipelines Inc. Headquarters operators with operations in or near Calgary, Alberta, Canada to each question. local government, and land planning, zoning your community? • How to contact Enbridge 2 Enbridge Energy Partners, L.P. Headquarters and permitting. You have a unique role in Houston, Texas, USA Never CANADA Emergency Responders Only pipeline safety, which includes: 3 Enbridge Gas Distribution Headquarters Once a year • How to recognize a pipeline leak Toronto, Ontario, Canada 1 . Which of the following describes Once every few years your department’s participation in • Coordinating a community emergency • How to find out where pipelines are located Zama Liquids Systems and Joint Ventures emergency response exercises with More than once a year response plan in your jurisdiction Natural Gas Systems and Joint Ventures pipeline operators? 3 . When being contacted by pipeline Power Transmission Fort McMurray We have participated in the past operators, I prefer: • Advocating for safe development near • How to excavate safely Gas Distribution Fort St John Cheecham We haven’t participated because we To be contacted by each pipeline pipelines and use of 811 in your community haven’t been invited to participate in company in my area individually • How to safely develop land near pipelines Bruderheim Wind Assets Solar Assets Kitimat the past To be contacted by all pipeline Storage Waste Heat Recovery • Activating the response and contacting in your community Edmonton companies in my area at once Geothermal Fuel Cell We haven’t participated because the the pipeline operator if your entity receives Hardisty It is critical that you keep and share time wasn’t convenient 4. Please indicate how strongly you the initial notification of a potential 1 Calgary the information in this brochure. Regina We haven’t participated because there believe the following statement: pipeline emergency Rowatt Cromer are too many other types of trainings Enbridge is a safe operator. Visit enbridge.com/resources or contact us Lethbridge Gretna Blaine Strongly believe • Keeping the public safe in a pipeline at [email protected] for: Minot Clearbrook 2. Do you feel your department is Seattle Great Falls emergency (e.g., disseminating Superior prepared to handle a pipeline Somewhat believe • Additional copies of this brochure Portland emergency? Neither believe nor disbelieve information, providing search and rescue Ottawa Montreal UNITED STATES OF AMERICA Yes No or medical aid, and determining and Toronto Somewhat disbelieve • PDF versions you can forward by email Boise 3 implementing evacuation procedures) Casper Sarnia Bu alo Public Officials Only Strongly disbelieve Chicago Please rate your knowledge of pipeline • Posters featuring pipeline safety Toledo 5. Salt Lake City 1. Have you utilized the National Pipeline Flanagan safety before receiving this brochure: information and emergency numbers Denver Mapping System to find out where Patoka pipelines are located in your area? Not informed Wood • 811 magnets or uniform color code River Yes No Somewhat informed pocket cards Las Vegas Tulsa Cushing 2. Does your entity use the one call Very informed system/811 prior to excavation • A visit from an Enbridge representative 6. Please rate your knowledge of the projects? pipeline safety information after Similar pipeline safety information is also Yes No receiving this brochure: Houston 2 New Orleans mailed to those who live and work near 3 . If there was development occurring Not informed our pipeline systems, as well as schools, near a pipeline in your community, what Somewhat informed M would you do? Very informed farmers and professional excavators in E our areas of operations. If you have X Nothing I C Put the developer in contact with the pipelines transporting natural gas liquids O Name: pipeline company (NGLs), propylene or natural gas Pipeline maps are available online through: containing hydrogen sulfide in your Stop development because it’s not safe Phone: jurisdiction, you have also received a Enbridge Pipelines Other Email: copy of the materials mailed to those (North American assets) Questions or comments? County: who live or work in close proximity to enbridge.com/map Call 877.799.2650 or email : City: State: those types of lines. Please contact us at [email protected] [email protected] if National Pipeline Mapping System you would like additional copies of any of (U.S. transmission pipelines) One winner will be chosen for the prize mentioned above. All responses must be received by December 31, 2015. A winner will be drawn on February 3, 2016 and notified by March 3, 2016. these materials. npms.phmsa.dot.gov By completing this survey, you consent to Enbridge collecting and using the personal information you provide Texas Railroad Commission (name, address, email address, phone number) in order to contact you for contest purposes, as well as to provide you with important safety information. This personal information will be collected, used or disclosed by Enbridge (Texas transmission and gathering pipelines) in accordance with Enbridge’s privacy policy, which can be viewed at www.enbridge.com/PrivacyPolicy. If you gis2.rrc.state.tx.us/public have questions or concerns regarding our privacy practices, or if you wish to withdraw your consent, please contact the Enbridge Privacy Officer at1.888.444.4003 (toll-free) or [email protected].

Enbridge Inc. Headquarters Enbridge Pipelines Inc. Headquarters Calgary, Alberta, Canada Enbridge Energy Partners, L.P. Headquarters Houston, Texas, USA Enbridge Gas Distribution Headquarters Toronto, Ontario, Canada Pipeline safety: Enbridge North American assets We value your feedback Emergency Responders and Public Officials A shared responsibility Please take a few moments to complete 1 . How might you know if there is a our pipeline safety survey online at pipeline leak? enbridge.com/surveyUS or mail it to Hear a roaring, blowing or hissing sound Public Awareness Manager, 1100 Dead or dying vegetation in an Louisiana, Suite 3300, Houston, TX otherwise green area This brochure is provided specifically for After reading this brochure, you should 77002. Complete responses will be public safety and local public officials, know the following: placed into a drawing for a $750 Safe The first two options are correct including the disciplines of firefighting, law Norman Community grant for your organization. None of the above • How to respond in an emergency situation Wells Enbridge Assets enforcement, 911 dispatch, emergency 1 2 . How often do you meet with pipeline Enbridge Inc. Headquarters Please select only one answer medical services, emergency management, and protect the public Enbridge Pipelines Inc. Headquarters operators with operations in or near Calgary, Alberta, Canada to each question. local government, and land planning, zoning your community? • How to contact Enbridge 2 Enbridge Energy Partners, L.P. Headquarters and permitting. You have a unique role in Houston, Texas, USA Never CANADA Emergency Responders Only pipeline safety, which includes: 3 Enbridge Gas Distribution Headquarters Once a year • How to recognize a pipeline leak Toronto, Ontario, Canada 1 . Which of the following describes Once every few years your department’s participation in • Coordinating a community emergency • How to find out where pipelines are located Zama Liquids Systems and Joint Ventures emergency response exercises with More than once a year response plan in your jurisdiction Natural Gas Systems and Joint Ventures pipeline operators? 3 . When being contacted by pipeline Power Transmission Fort McMurray We have participated in the past operators, I prefer: • Advocating for safe development near • How to excavate safely Gas Distribution Fort St John Cheecham We haven’t participated because we To be contacted by each pipeline pipelines and use of 811 in your community haven’t been invited to participate in company in my area individually • How to safely develop land near pipelines Bruderheim Wind Assets Solar Assets Kitimat the past To be contacted by all pipeline Storage Waste Heat Recovery • Activating the response and contacting in your community Edmonton companies in my area at once Geothermal Fuel Cell We haven’t participated because the the pipeline operator if your entity receives Hardisty It is critical that you keep and share time wasn’t convenient 4. Please indicate how strongly you the initial notification of a potential 1 Calgary the information in this brochure. Regina We haven’t participated because there believe the following statement: pipeline emergency Rowatt Cromer are too many other types of trainings Enbridge is a safe operator. Visit enbridge.com/resources or contact us Lethbridge Gretna Blaine Strongly believe • Keeping the public safe in a pipeline at [email protected] for: Minot Clearbrook 2. Do you feel your department is Seattle Great Falls emergency (e.g., disseminating Superior prepared to handle a pipeline Somewhat believe • Additional copies of this brochure Portland emergency? Neither believe nor disbelieve information, providing search and rescue Ottawa Montreal UNITED STATES OF AMERICA Yes No or medical aid, and determining and Toronto Somewhat disbelieve • PDF versions you can forward by email Boise 3 implementing evacuation procedures) Casper Sarnia Bu alo Public Officials Only Strongly disbelieve Chicago Please rate your knowledge of pipeline • Posters featuring pipeline safety Toledo 5. Salt Lake City 1. Have you utilized the National Pipeline Flanagan safety before receiving this brochure: information and emergency numbers Denver Mapping System to find out where Patoka pipelines are located in your area? Not informed Wood • 811 magnets or uniform color code River Yes No Somewhat informed pocket cards Las Vegas Tulsa Cushing 2. Does your entity use the one call Very informed system/811 prior to excavation • A visit from an Enbridge representative 6. Please rate your knowledge of the projects? pipeline safety information after Similar pipeline safety information is also Yes No receiving this brochure: Houston 2 New Orleans mailed to those who live and work near 3 . If there was development occurring Not informed our pipeline systems, as well as schools, near a pipeline in your community, what Somewhat informed M would you do? Very informed farmers and professional excavators in E our areas of operations. If you have X Nothing I C Put the developer in contact with the pipelines transporting natural gas liquids O Name: pipeline company (NGLs), propylene or natural gas Pipeline maps are available online through: containing hydrogen sulfide in your Stop development because it’s not safe Phone: jurisdiction, you have also received a Enbridge Pipelines Other Email: copy of the materials mailed to those (North American assets) Questions or comments? County: who live or work in close proximity to enbridge.com/map Call 877.799.2650 or email : City: State: those types of lines. Please contact us at [email protected] [email protected] if National Pipeline Mapping System you would like additional copies of any of (U.S. transmission pipelines) One winner will be chosen for the prize mentioned above. All responses must be received by December 31, 2015. A winner will be drawn on February 3, 2016 and notified by March 3, 2016. these materials. npms.phmsa.dot.gov By completing this survey, you consent to Enbridge collecting and using the personal information you provide Texas Railroad Commission (name, address, email address, phone number) in order to contact you for contest purposes, as well as to provide you with important safety information. This personal information will be collected, used or disclosed by Enbridge (Texas transmission and gathering pipelines) in accordance with Enbridge’s privacy policy, which can be viewed at www.enbridge.com/PrivacyPolicy. If you gis2.rrc.state.tx.us/public have questions or concerns regarding our privacy practices, or if you wish to withdraw your consent, please contact the Enbridge Privacy Officer at1.888.444.4003 (toll-free) or [email protected].

Learn more about the resources If you have questions about this pipeline available to you as an emergency emergency response education program or would like additional information, please or public official. contact us at 877.799.2650 or [email protected].

Safe Community Grant Program Free pipeline emergencies training opportunity Enbridge offers annual grants to emergency response agencies in Emergency responders and others communities where we operate. Grants responsible for public safety in our can be used to fund equipment or training counties of operation can access our that will help organizations effectively free “Emergency Responder Education respond to pipeline-related emergencies. Program” at mypipelinetraining.com. If your agency would respond in the The content is based on “Pipeline unlikely event of an emergency on an Emergencies,” an industry-leading pipeline Enbridge pipeline system, you can visit emergency response training program enbridge.com/safecommunity to apply. developed by the National Association of If representatives from your agency State Fire Marshals. The program covers complete the “Emergency Responder the basics of natural gas and liquids Education Program,” please note pipeline operations; the hazards of the the participant names and estimated products transported by Enbridge; pipeline completion dates on your application. emergency response tactics and ways to apply the information to real-life situations. Emergency Response Action Plans The program can be completed in one Enbridge’s Emergency Response session or in multiple sessions. A wallet Action Plans are available to emergency card and certificate are provided upon response organizations in our counties completion. This program may qualify for of operation. These action plans provide the following: information on how Enbridge will work with emergency responders during the • Continuing education credits initial stages of a pipeline incident. To • OSHA HAZMAT compliance request the action plan for your area, visit emergencyresponderinfo.com to register. • Emergency Medical Services Training Your request for access will be reviewed • Insurance Service Office Fire Suppression within 10 business days. Rating Schedule Program Additional Resources

911 dispatch module mypipelinetraining.com 911 dispatchers can access role-specific emergencyresponderinfo.com training at mypipelinetraining.com. The phmsa.dot.gov/hazmat/library/erg program was developed in partnership npms.phmsa.dot.gov with the National Emergency Number Association and provides information on naturalgas.org how to identify a pipeline emergency, relay ingaa.org appropriate information to callers and gis2.rrc.state.tx.us/public dispatch a safe response. pipeline101.org call811.com There’s a pipeline near you 2

Life takes energy: to heat our According to government studies, homes, to feed our families, to help pipelines are the safest, most efficient and most reliable way to transport energy fuel our vehicles. Enbridge connects resources like crude oil, petroleum products people to the energy they need and natural gas, and every year we invest to fuel their quality of life. Safety in the latest technology and training to products, bandages and even meet the high environmental and safety medicines are made from products standards expected by those who live and work near our pipelines and facilities. transported through more than Visit enbridge.com/safety to read our two million miles of pipelines that Operational Reliability Review, an overview crisscross the United States. of Enbridge’s efforts to make our operations as safe and reliable as possible. Enbridge owns and operates both natural gas transmission and gathering pipelines in your area. Gathering lines transport raw natural gas from production areas to connections with larger pipelines or to processing plants, where impurities and natural gas liquids — such as propane, butane and natural gasoline — are removed for use as fuels or to produce materials like plastics. (Enbridge also transports these products on its natural gas pipeline systems; additional information is included in this brochure if an Enbridge pipeline near you transports products other than, or in addition to, natural gas.) From processing plants, the “pipeline quality gas” is transported through higher volume transmission pipelines to market areas.

Enbridge is here to connect people to the energy they need, and to meet that responsibility, safety always comes first. 3

Safety in processes, people and technologies Safety is, and always will be, our number one priority. That’s why we invest heavily, and why our team devotes hundreds of thousands of hours every year, to keep our systems running smoothly and without incident. Enbridge’s program of preventive measures to promote the safe, reliable operations of our pipelines and related facilities includes: • High-quality pipeline material, anti-corrosion coatings and cathodic protection (a low-level direct current to inhibit corrosion) • Pressure testing of new and existing pipelines • Inspection and preventative maintenance programs • Monitoring of pipelines and related facilities • Frequent aerial and periodic ground surveys of the right-of-way • Remote control valves • Emergency response preparedness training and drills for employees and third- party emergency responders Enbridge supplements its comprehensive maintenance procedures with Integrity Management Plans. These programs provide greater protection in “high consequence areas” such as densely populated areas, areas where people gather frequently, places with people with impaired mobility who would be difficult to evacuate in an emergency, navigable waterways and environmentally-sensitive areas. For more information on our integrity management plans, please visit us online at enbridge.com or call 877.799.2650. Pipeline emergency 4 response

They might see: • Dirt being blown or appearing to be thrown into the air • A white vapor stream or mist-like cloud over the pipeline • Dead or dying vegetation in an otherwise green area • A dry area in a wet field • Flames coming from the ground or appearing to burn above ground • Liquid on the ground • Continuous bubbling in wet or flooded areas Emergency information They might hear: In an emergency, protecting the public is • A roaring, blowing or your top priority, and it’s our top priority hissing sound as well. We value your expertise as public They might smell: safety officials, and we’re committed to providing you with the information • An unusual sulfur or rotten and training needed to respond in the egg odor* unlikely event of an emergency involving pipelines or aboveground facilities. *Natural gas transported through cross-country transmission and gathering pipelines like those The report operated by Enbridge is typically unodorized and may carry a faint petroleum scent or no odor at all. Although our emergency response Hydrogen sulfide will carry an unusual sulfur or teams are immediately dispatched upon rotten egg odor; additional information is included notification, in many cases local 911 dispatch with this brochure if an Enbridge pipeline near you centers or other public safety officials transports natural gas containing hydrogen sulfide. will receive the initial notification. The Please share the following information with following could be indicators of a potential your 911 dispatch center. pipeline emergency and may be reported by callers or emergency responders. 5

911 dispatchers— please read! A safe response

Initiating the response 1. If an emergency is suspected on an Enbridge pipeline, immediately phone After identifying a potential pipeline the Enbridge 24-hour emergency toll- emergency and dispatching local free number for your area, from a safe responders, the following actions will location. The pipeline operator’s name facilitate a safe and effective response: and emergency contact information will 1. Reassure the caller that emergency be present on any pipeline marker. Our response crews and Enbridge will monitoring system may have already be contacted and will arrive as soon alerted us to the disruption, but always call as possible. to verify. 2. Advise the caller of the following at 2. Once on-site, Enbridge representatives your discretion: will work with you to establish safe • Move as far away from the leak as procedures for securing the area or other possible (upwind if possible) emergency measures. • Do not touch any liquid or vapor that may 3. If an Enbridge representative has not have come from the pipeline arrived, there are some important steps • Do not drive into the area or start your car emergency responders can take: • Do not light a match • If it is safe to do so, turn off any • Do not turn on or off anything that may mechanized equipment and create a spark—including cell phones, ignition sources in the vicinity of the telephones, light switches, vehicle suspected leak alarms, vehicle keyless entry and • Secure the site and determine a plan to flashlights—until you are in a evacuate or shelter-in-place safe location • Monitor for hazardous atmospheres • Do not operate pipeline valves • Control and redirect traffic • Do not remain in a building if the smell is • Provide immediate access to Enbridge stronger inside than outside representatives • If an evacuation center has been • Implement your local emergency plan designated, advise the caller of the location We will work with emergency responders in the event of a pipeline emergency to resolve 3. Call Enbridge’s toll-free, 24-hour the situation safely and effectively. We value emergency number for your area. the knowledge and skills of emergency Contacting the pipeline operator responders. These guidelines are in place as soon as possible is important so to keep emergency responders, employees that we can stop product flow and and the public safe. make notifications as needed. What not to do during an emergency Enbridge Gas Control Center: response 888.650.8099 • Do not operate pipeline valves or extinguish If located in Louisiana, call: any pipeline fires. Doing so may prolong 877.548.1800 or worsen an incident—or even cause another leak in the pipeline. Enbridge control center personnel can shut some valves automatically, while trained Enbridge personnel are required to manually close other valves. Pipeline emergency 6 response (continued)

• Do not create a spark. Potential ignition Potential product hazards sources include smoking materials, open flames, light switches, telephones, Because natural gas pipelines generally cell phones, pagers, flashlights, keyless operate under high pressure and can entry remotes, motor vehicles and other transport large volumes of gas, accidents electrical devices. involving these pipelines can be hazardous. In the event of an incident on our pipeline, • Do not enter an Enbridge facility without Enbridge representatives will provide permission from Enbridge unless there emergency responders with the safety data is an immediate risk to public safety. If a sheets for the product in the pipeline. fire occurs at an Enbridge facility, unless lives are at risk, we ask that fire crews stay The chart below provides general outside of the property until Enbridge information about products shipped in representatives arrive. Enbridge pipelines. Additionally, reference the Pipeline and Hazardous Material Safety Administration’s “Emergency Response Guidebook.” Request a free copy or download the mobile app at phmsa.dot.gov/hazmat/library/erg.

Product Appearance Odor Special Behavior Hazards

Natural Gas Combustible No odor will Low density and Extremely flammable and mixture of be detected lighter than air explosive hydrocarbon unless an gases that is odorant is In an open area, Suffocation can occur if colorless added for it rises into the vapors displace the oxygen shipping atmosphere and in an enclosed area dissipates In an enclosed area, it collects first overhead Natural Gas Steam-like Similar to Heavier than air Extremely flammable and Liquids cloud or gasoline, but explosive Stays close to the (NGLs) frost-like much stronger appearance and extremely ground in low-lying Suffocation can occur if on the ground unpleasant areas vapors displace the oxygen in an enclosed area Sour Gas Colorless gas Smell similar Slightly heavier Extremely flammable and (Gas to rotten eggs than air explosive containing hydrogen Settles particularly Toxic in high sulfide) in low-lying areas concentrations Paralyzes the sense of smell in higher concentrations Propylene Colorless Faint Heavier than air Extremely flammable and liquefied gas petroleum explosive or frost-like odor appearance Suffocation can occur if on the ground propylene displaces the oxygen in an enclosed area When comes into contact with skin, can cause frost bite or freeze burns 7

Responding to a natural gas, NGL If you have any questions, or would like or propylene incident additional response training specific to hydrogen sulfide, please contact us at In the event of a pipeline emergency involving 877.799.2650 or USpublicawareness@ natural gas, natural gas liquids or propylene, enbridge.com. evacuate all unnecessary personnel and use approved supplied air breathing equipment. For detailed information on product hazards Contact Enbridge immediately so we can and appropriate response to a pipeline stop the flow of gas and then allow any fire emergency, register for our free online that may be present to burn out. Do not education program for emergency operate pipeline valves! responders at mypipelinetraining.com.

Responding to a sour gas incident The Incident Command System In several Texas counties and in southwest When responding to an incident, Enbridge Arkansas, Enbridge transports natural gas will work with emergency responders containing hydrogen sulfide, or sour gas, and any other assisting agencies under which can be toxic. Sour gas is also known as the Incident Command System. ICS poison gas, rotten egg gas, acid gas or sulfur establishes a coordinated approach to gas. The words “Poison Gas” can be found on managing facilities, equipment, personnel pipeline markers for pipelines containing this and procedures. product. The accepted industry practice is to wear supplied air breathing equipment when The role of the local responder concentrations exceed 10 ppm. In addition to handling traffic control You have received an additional insert to and evacuation, securing the site and this brochure if Enbridge transports gas firefighting, local responders often assist by: containing hydrogen sulfide in your area. As • Making appropriate contacts if it required by the Texas Railroad Commission appears other agencies, facilities or local and the Arkansas Oil and Gas Commission, authorities are impacted by the pipeline Enbridge conducts personal visits every incident two years with property owners along our pipelines that transport natural gas • Handling search and rescue containing hydrogen sulfide. We also provide • Providing medical aid additional information annually to residents, businesses, school officials, excavators and • Coordinating a community emergency others who live and work within a minimum of response plan, determining whether a half-mile radius of Enbridge pipelines that evacuation is warranted and designating contain hydrogen sulfide. an evacuation center

Incident Command System structure

Public Information Officer

Incident Safety Officer Command Liaison Officer

Operations Planning Logistics Finanace Section Section Section Section

Environmental Unit Know what’s below... 8 and near you 9

The pipeline right-of-way If, as a public safety or local public official, you have an opportunity to advise local The pipeline follows a narrow, clear stretch businesses or facilities along the pipeline of land called a right-of-way. This right-of- right-of-way on their emergency response way provides Enbridge employees and plans, encourage them not to choose the contractors access to the pipeline for right-of-way as the identified muster point. inspections, maintenance, testing and in To protect the pipeline and public safety, an emergency and should be kept clear of permanent or temporary structures and deep- equipment and stockpiles. Enbridge will rooted shrubs and trees are prohibited within notify affected neighbors and local public the pipeline right-of-way. More information officials when we are planning to conduct about Enbridge right-of-way standards is significant maintenance on a nearby pipeline. available by calling our Land and Right of Way Pipeline rights-of-way are not designed as Department toll-free at 877.496.8147. roads, and heavy vehicles and equipment Aboveground facilities can damage the pipelines below. Before crossing our pipeline right-of-way with heavy Enbridge owns and operates several machinery, call Enbridge at the 24-hour aboveground facilities along its natural gas telephone number for your area and we will pipeline systems, including natural gas work with you to establish safe crossing. If compressor stations, processing plants, you realize you have moved heavy equipment metering stations and valve sites. It is across an Enbridge pipeline without calling, important that you are also aware of these report it to Enbridge immediately. Even if facilities and what you can expect as part of damage is not apparent, we must be notified normal operations. so that we can assess the pipeline. If you notice any suspicious activity or Pipelines that traverse waterways can often abnormal odor near the right-of-way or be identified by looking to the banks of the aboveground facilities, call 911 immediately, waterway for pipeline markers or signs then call Enbridge’s 24-hour emergency warning against anchoring and dredging. number for your area. Even if you are Take care with boat recreation or underwater uncertain of the severity, it’s important that excavation activities near pipelines that you notify Enbridge so a representative traverse waterways. Anchoring or dredging can investigate. The Enbridge toll-free near pipelines can expose them or damage emergency number can be found in this the pipeline or its coating. brochure, at enbridge.com/emergency or on any pipeline marker or facility sign.

Facility Purpose Normal Operations

Natural Gas Compressor stations move natural gas Each station has built-in safety Compressor through the pipeline at a consistent features to detect problems and Stations pressure automatically shut down equipment. During normal operations, no significant odors should be detected. Natural Gas Natural gas processing plants separate You may at times see a flare, or a Processing impurities and natural gas liquids from flame, at the top of a stack. A flare is Plants the raw natural gas to produce what is part of the plant’s safety system and known as “pipeline quality” natural gas. prevents equipment from being over- Natural gas liquids include propane, pressured. During normal operations, butane, ethane and other petroleum no significant odors should be products. detected. Metering Stations Metering stations measure, and valve During normal operations, no & Valve Sites sites control, the flow of products significant odors should be detected through the pipeline Know what’s below... 10 and near you (continued)

Pipeline location You can determine the approximate location of an Enbridge pipeline in your community by identifying the pipeline markers. The placement of these markers indicates the relative position of the buried pipeline but should never be used as a reference for the exact location of a pipeline.

Pipeline operators are required to submit transmission pipeline maps to the National Pipeline Mapping System, which can be accessed online at npms.phmsa.dot.gov. Public officials and emergency responders may request special NPMS access that provides greater detail on pipeline locations than the information available to the general public. All pipeline markers provide the name of For information on gathering lines that the pipeline operator, product being might be present in your area, contact us at transported and a telephone number for reporting pipeline emergencies. [email protected] or 877.799.2650. If you are located in Texas, a map of transmission and gathering lines is Planning and Zoning Departments – provided by the Texas Railroad Commission Please Read! at gis2.rrc.state.tx.us/public. Land development near pipelines Do not rely on word-of mouth, maps, memory or pipeline markers when planning As rural areas become more urbanized, a digging project. A call to 811, housing and commercial developments the national “Call Before You are being built near pipelines and related Dig” telephone number, must facilities like compressor stations. be used to properly locate all Public officials, in particular planning and pipelines and other utilities before excavating zoning departments, can help by verifying or developing in a new area. that land developers submit plans with the accurate location of nearby pipelines and other buried utilities. Developers should consult with pipeline operators when developing near pipelines. More information about our pipelines in your community is available from our Land and Right of Way Department at 877.496.8147. The Pipelines and Informed Planning Alliance (PIPA) has developed recommended practices for land development near existing pipeline infrastructure. Information is available online at phmsa.dot.gov. 11

Before approving new developments, ask the developer whether a request has been made to have pipelines and underground utilities located, which will reveal the full extent of existing pipelines. If there are pipelines in the areas, ask:

• Have you consulted with the pipeline operator?

• Have you, in conjunction with the pipeline operator, considered the need for right-of-way access for maintenance or in an emergency?

• Have you considered evacuation routes in the unlikely event of an emergency?

• How will you prevent excavation damage to the pipeline?

• Are there alternative uses for the pipeline right-of-way such as green spaces, parks, golf courses, hiking and biking trails, horse trails and other recreational spaces? Click before you dig! Many states now offer online “811” options, including states in our Protect your community – operational areas listed below: Call 811 Before You Dig! 811 is a free, nationwide service designed Arkansas arkonecall.com to keep you safe when digging or Louisiana laonecall.com excavating. Calling 811 is a simple process Oklahoma callokie.com and is always the safest option anytime texas811.com you are moving dirt. Two to three business Texas days before excavating (depending on state lonestar811.com laws), simply make a call to 811 with important details about your project, including: Excavating safely goes beyond the call. Always dig with “CARE.” • The type of work you will be doing and a description of the area C all 811 Before You Dig • The date and time when excavation A llow required time for markings wil begin R espect the marks • Your work site’s street address, the road on which it is located and the nearest E xcavate carefully intersection • Driving directions or GPS coordinates If you see someone digging or conducting Within 2-3 business days professional other soil-disturbing activities and there are no locators will mark underground utilities. flags or marks on the ground, stop the activity Pipelines will be marked with yellow flags or and ask them to call 811 before continuing. paint so that you can conduct your work around them, saving you from potential injury or property damage. Call or Click 12 Before You Dig $0 99% 4½ minutes The cost of calling 811 The percentage of time The aproximate time before digging work is completed without it takes to call 811 damage when the one call system is used prior OR to digging 4½ days The average work delay due to hitting a pipeline while digging A nationwide number that 811 can save money and lives

Did you know? 811 could help you in an emergency 811 is a free service • In an emergency situation, a call to 811 could help emergency responders, • 811 is a free, nationwide service for including 911 dispatchers, identify the locating underground utilities pipeline operators in the area. We • It’s paid for by pipeline and other utility encourage you to contact your state one operators to protect you call center for more information. It’s never safe to assume the depth Striking a pipeline while digging can of pipelines harm more than your bank account • Pipeline depth can change due to • If a product is released from the pipeline, erosion, previous digging projects and it could damage your property other factors • You may also be eligible for fines and • Some pipelines and related facilities may repair costs be located above the ground • If the product released comes into 811 isn’t just for digging projects contact with you or ignites, it could • Call 811 before any soil-disturbing cause injuries or even death activities, which include but are not limited to constructing roads, driveways, ditches, railways, overhead or underground utilities and other facilities; and installing fence posts, deep tilling, installing drain tile or building a berm Pipelines in your community

In some cases local emergency response organizations, including

15-GEP U.S. Awareness Public Team Administrative 1100 Louisiana St., 3300 Suite Houston, TX 77002-5217 numbers emergency 24-hour area: your for If located in Louisiana, call