We aim to live our corporate values every day. Our values express who we are and all that They underpin everything we do as a company we aspire to be. They are the foundation and articulate what we see as most important. for our reputation and success. PUT DELIVER IMPRESS SAFETY BALANCED OUR FIRST RESULTS CUSTOMERS We are committed We are passionate and disciplined Servicing our customers to achieving an about achieving our targets to ensure a injury free workplace to deliver sustainable performance positive experience RESPECT BE SET & SUPPORT A TEAM A GREAT EACH OTHER PLAYER EXAMPLE We value each We operate as a team We create an environment other’s views to achieve and leverage and learn that encourages people to grow, success together from each other achieve goals and lead the way Powering Lifestyles Forever – articulates our vision, our people and technical capabilities to deliver network reinforces our strategic direction and provides performance that achieves legislated Minimum Service a reference to guide both strategic planning and Standards (MSS), Guaranteed Service Levels (GSLs), day-to-day business operations. The purpose supports and associated network standards. our transition to becoming a customer-centric and sustainable business that delivers sustainable energy Linked with this goal is a focus on ‘lifestyles’ which solutions and balanced commercial outcomes. refl ects our growing need to understand the changing lifestyle, business and economic preferences of our Our purpose represents the three core areas upon customers and the implications this has for the way which we must focus to deliver our vision. A focus on in which we deliver power. From a forward or ‘forever’ ‘powering’ describes the core network that we own perspective, we must produce results that ensure the and operate, and the need for the corporation to use future sustainability of our network and corporation. By 2015 we will transform ENERGEX into a customer- We will support our customers’ 21st century lifestyle centric organisation providing sustainable energy aspirations and partner with the community to solutions. Our skilled and capable people will see us build sustainable economic growth in South East as an employer of choice as we create new customer Queensland. In alignment with our shareholders we solutions and opportunities. will be a safe, effi cient, environmentally sustainable and commercial organisation. ENERGEX ANNUAL REPORT 2009/10 aboUT this report At ENERGEX, effective stakeholder The aim of this report is to provide accurate and relevant information communications and reporting are to meet the needs of our stakeholders, who include but are not limited to: key components to our corporate ■ shareholding Ministers and Government social responsibility position. We aim for continual improvement ■ customers and community through accountability, transparency ■ employees and employee unions and relevance of information. ■ electricity retailers The ENERGEX Annual Report ■ electricity transmission companies (this report) provides a review ■ electricity generators of our operational and financial ■ regulators performance during the 2009/10 ■ suppliers. financial year against our strategies, objectives and targets as detailed in For further information on our stakeholder engagement processes please refer our Statement of Corporate Intent to page 71. (SCI) (pages 10-13). It demonstrates that we are building and maintaining The theme of this report is ‘Living Our Values’. It reflects how we use our values a robust and sustainable business in everyday activities to achieve our strategic objectives and vision. A particular to service the energy needs of South example used throughout this report, and photographed on the outside cover, East Queensland, and how we plan is our new headquarters in Newstead, Brisbane. Relocations will take place to continue this into the future. in late 2010 (page 95). To assist in communicating how we live our values, the operational review is categorised according to these values, with each section including a case study. Sustainability is an important issue which we believe warrants extensive coverage across the key aspects of our business. We have developed the ENERGEX Sustainability Report which can be accessed on our website www.energex.com.au. To avoid duplication, detailed information regarding sustainability across the key areas is included in our Sustainability Report. This report has been designed to complement the Sustainability Report which follows the Global Reporting Initiative (GRI). To assist in reading this report, we have included a glossary of terms and index (pages 107-109). This report also includes our corporate governance framework (pages 29-31) – the systems by which the organisation is directed and managed – as well as our risk management processes (pages 26-27). We welcome your comments as they will assist us in improving future communication with our stakeholders. Feedback can be provided via [email protected]. This report and previous reports can also be accessed at www.energex.com.au or via the Corporate Communications team on 13 12 53. © ENERGEX Limited 2010 ENERGEX Limited Corporate Office ENQUIRIES 150 Charlotte Street Telephone: 13 12 53 ® ENERGEX and ENERGEX POSITIVE GPO Box 1461 Hours: 8.00am – 6.30pm ENERGY are registered trademarks BRISBANE QLD AUSTRALIA 4001 Monday to Friday of ENERGEX Limited. Telephone: +61 7 3407 4000 Email: [email protected] © 2010 ENERGEX Ltd and Sentis Facsimile: +61 7 3407 4609 For more information on any of the initiatives, Pty Ltd. This document contains projects, products and services mentioned intellectual property of Sentis Pty Ltd, ENERGEX Limited in this report and more, visit the ENERGEX including registered trademarks. ABN 40 078 849 055 website at www.energex.com.au THANK YOU Thank you to all the staff and colleagues who contributed to this report. contents Our profi le 3Living our values – our operational review CONTENTS Put safety first 38 Highlights and challenges 6 Our number one corporate value. An overview of our Financial highlights 8approach and activities to ensure the health, safety and wellbeing of our employees and the community. Statement of Corporate Intent highlights 10 Deliver balanced results 46 Our performance against our corporate key result areas, How we met electricity demand in South East objectives and targets. Queensland in a way that achieved a balance between providing a service, and environmental and social Chairman’s report 14 considerations. It also includes an overview of reliability and capacity of our network for 2009/10, and our Our Chairman refl ects on the business achievements preparation for and response to the summer period. of 2009/10 and our progress over the past decade. Impress our customers 62 Board of Directors' profi les 16 Refl ects on our role with customers and the community, An overview of our Board members. and how we maintain our relationships through effective communication and support. Corporate governance 20 Respect and support each other Our strategies, performance and reporting of the various processes that govern our organisation’s direction. Be a team player 78 Included is our corporate governance framework The strong team values held and demonstrated every and organisational structure. day by our people are what being an ‘employer of choice’ is all about. Included are our workplace initiatives, staff Chief Executive Offi cer’s report 32 performance and staff development. Our CEO refl ects on how we are working Set a great example 90 for the South East Queensland community. Through our environmental initiatives, and research and development programs, we aim to not only lead the way Executive team 34 in the electricity industry, but also set a great example The executive team behind ENERGEX for the community and other businesses. and their key responsibilities. Additional corporate reporting 104 Includes our fi nancial fi ve-year summary, ministerial directions and notifi cations and our travel and hospitality expenses. Glossary and abbreviations 107 Index 109 Cover photos – Pictured: Trees from our Safetree campaign encourages safe planting around powerlines; a workforce committed to teamwork allows us to complete projects safely and effi ciently; our new corporate offi ce aims to signifi cantly reduce our carbon footprint. ENERGEX ANNUAL REPORT 2009/10 1 2 ENERGEX ANNUAL REPORT 2009/10 our profi le Who we are OUR PROFILE ENERGEX provides network services and infrastructure to distribute electricity into the homes and businesses of 2.9 million people in South East Queensland. We are a Queensland Government Owned Corporation Diagram 1: The ENERGEX network (GOC) with two shareholding Ministers, The Honourable Andrew Fraser MP, Treasurer and Minister for Employment and Economic Development; and The Honourable Stephen Robertson MP, Minister for Natural Resources, Mines and Energy and Minister for Trade. For further information on our corporate governance and business structure refer to pages 29-31. At the core of the business are high performing distribution assets worth more than $8.8 billion, the expertise of more than 3,800 employees and a drive Gympie to provide customers with energy solutions that are economically, socially and environmentally acceptable and sustainable. This is underpinned by technological Noosa innovation and advanced management systems which drive effi ciency, quality and safety. Many of these are nationally or internationally certifi ed or benchmarked to Nambour