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Zoo Atlanta Program Animal Handling Guidelines

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Zoo Atlanta Program Animal Handling Guidelines Wieland Wildlife Home Program Animal Handling Manual PROGRAM ANIMALS DEPARTMENT: ANIMAL HANDLING MANUAL Updated November 2013 Zoo Atlanta 800 Cherokee Ave SW Atlanta, GA 30315 (404) 624-5991 Updated November, 2013 1 Wieland Wildlife Home Program Animal Handling Manual 2 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual Program Animals: Animal Handling Manual Table of Contents Section I: Introduction to Program Animals (Pg. 5) Section II: Handling Requirements (Pg. 11) Staff Periodic Requirements….. .(Pg. 13) Docent Periodic Requirements .. .(Pg. 16) Advanced Animal Requirements . .(Pg. 19) Three Strikes Policy . .(Pg. 20) Staff Animal Handler Strike Policy (Pre-program). (Pg. 21) Section III: Handling Guidelines (Pg. 23) General Guidelines for Animal Handling . .. (Pg. 24) Animal Handling in WWH Outdoor Exhibits. .. (Pg. 25) Animal Handling with No PA Staff in Building. (Pg. 26) Animal Distress . .(Pg. 27) Animal Encounter Guidelines . .. (Pg. 29) Placing Animals on Ground . (Pg. 30) Section IV: Safety Information and Injury Protocols (Pg. 31) Emergency Information . .. (Pg. 32) Injury Protocols (Animal & Handler) . .(Pg. 35) Section V: Touch Policy and Outreach Protocols (Pg. 39) Section VI: Packing, Transport and Disinfection Protocols (Pg. 45) Temperature and Transport Guidelines. (Pg. 51) Section VII: Species Specific Handling and Packing Guidelines (Pg. 53) Section VIII: Fact Sheets (Pg. 101) Appendices Appendix I: CITES and IUCN (Pg. 165) Appendix II: Glossary of Common Terms (Pg. 169) Appendix III: Animal Handler Worksheets (Pg. 171) Appendix IV: Zoo Atlanta Touch Policy (AZA/CDC) (Pg. 183) 3 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual 4 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual Section I: Introduction to Program Animals and the Role of Animal Handlers 5 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual LAYOUT OF WIELAND WILDLIFE HOME Outdoor #2 Outdoor #3 C Outdoor #1 Back Door Hose I B Large Prep ReptileReptile Mammal Area RoomRoom Room G A H Kitchen D J E F BirdTortoise Small Mammal Room Room Front Door A Handler Corner (APR, Temp/Cooler Info, Stop Board, Handler Sheets, Manual, Clean Up Kits, Watering Supplies, Weekly updates, Hand Sanitizer) B Cart Storage C Outdoor Thermometer D First Aid Kit Fire Extinguishers E Phone, Radios, Computer (Sign Out Sheet) F File Cabinet (Injury Report Forms, MVR Forms etc.) G Towels, Soft ties H Notification Dry Erase Board, Enclosure Keys I Opossum Kennel and Crate Covers J Animal Refrigerator (Rat treats, Opus treats, Max handling treats, harnesses, leashes etc.) 6 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual Welcome to the exciting world of Program Animal Handling. A copy of this manual will be maintained in Wieland Wildlife Home (WWH) in the handler corner. Please refer to it and ask any Program Animals (PA) staff member if you require clarification of any of the policies or procedures outlined in the manual. Using live animals in educational programming strengthens our conservation messaging and gives the visitor a personal experience with the animal that leaves lasting impressions. The primary goal of Zoo Atlanta’s conservation education programs is to increase the guests’ awareness of issues affecting the environment, to develop in them an appreciation of wildlife conservation, and to promote activism to improve our local and global environments. Much of our handling is conducted within the parameters of our established Education programs or in conjunction with the education department. Zoo Atlanta Program Animals Experience precedes learning. Conservation educators have used live tractable animals in programs for many years with the awareness and understanding that people gain an empathy and appreciation for other living things during these up-close encounters with wildlife. Tractable animals are those that have been trained for handling. Live animals are used in education programs to better reach our conservation education goals. Introduction Zoo Atlanta defines “program animals” as those collection specimens that are presented outside of their normal exhibits or holding areas and that are intended to have regular proximity to, or physical contact with, the public as part of ongoing conservation education / outreach programs. Philosophy The primary goal of the PA department is to provide a collection of tractable animals that meets the needs of Zoo Atlanta’s educational programs and encounters. Zoo Atlanta recognizes the importance of using live animals to provide our guests with stimulating and educational experiences and that these experiences can have a positive impact on guests’ attitudes towards wildlife and wild places. Zoo Atlanta places a high priority on the appropriate use of each program animal and an appropriate setting for each program or encounter. All PA are presented in a way that demonstrates respect for the individual animals and for their counterparts in the wild. Each animal handler is trained to handle and present animals safely and in a manner that best represents the species and its role in conservation education. Suitable species and individuals are chosen for inclusion in the programs by a review of programmatic needs, availability of suitable housing, ability to provide excellent care and attention to physical and psychological needs. All species and individuals are reviewed and approved by the zoo’s Collections Committee. Each animal in the collection should be multifunctional (i.e., appropriate for use in more than one program), easily seen by an audience, and/or appropriate for the presentation of multiple messaging concepts that include Zoo Atlanta’s mission and conservation philosophies. The selection of species and individuals for inclusion in the PA department is guided by the following objectives: 7 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual The rationale for the selection of species and individual animals as program animals must be clearly identified and justified through the Collection Planning, Species Approval, and Transaction Approval processes. The use of animals for programs and the setting in which such programs are conducted should be appropriate to the Zoo’s mission and in accordance with Association of Zoos and Aquariums (AZA) and any other applicable regulatory guidelines. In every contact or presentation situation, the health and welfare of the animals, handlers and the public are primary concerns. Education and conservation messaging must be an integral component of all animal encounters and programs. Long-term management plans and program objectives must be in place for all program animals. Program animals must be maintained and cared for by trained staff. Housing and husbandry conditions must meet standards set for the remainder of the animal collection, recognizing the special needs associated with managing program animals. 8 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual ROLE OF ANIMAL HANDLERS Provide zoo visitors with a dynamic, interactive, and up-close animal experience through educational animal encounters that are safe for the animal, handler, and audience. Maintain personal handling records and contribute to accurate record keeping for the tractable collection. Remain current on interpretive and handling information as provided by the PA and Education departments. Incorporate revisions or changes in policy and protocols for animal handling in a professional and timely manner. Remain flexible with this program as it evolves. Provide constructive feedback on the handling program and potential improvements to PA staff through discussion or by email. Observe Zoo Atlanta’s Human Resources Standard of Conduct policy. Animals in our tractable collection are to be handled only by PA staff, by the Veterinary department, and by Active docent or staff animal handlers (those recognized by PA staff as maintaining their periodic requirements appropriately) who have completed animal handling training. No one else may hold the animals. PA Lead Keeper, with assistance from staff, will conduct the initial training for new handlers. Any additional training required for new program animals or new handling protocols will be conducted by a PA staff member. Updates to any handling protocols will be emailed to handlers and be posted in the sign out area. Additional animal handling training is required to become an advanced animal handler. This training will be conducted by PA staff members. Animal handlers who handle animals for which they have not received approval or who handle animals improperly will face suspension or loss of their animal handling privileges. PA managers, along with education supervisors, will determine the length of suspension, as well as retrain and supervise the handler until he/she is back to full handler status. 9 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual 10 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual Section II: Handling Requirements 11 Updated November, 2013 Wieland Wildlife Home Program Animal Handling Manual HANDLING REQUIREMENTS To become an Animal Handler both staff and docents must complete the Animal Handling Training Course, which will explain in detail the methods and techniques used to handle animals in Zoo Atlanta’s tractable animal collection. After the completion of the Animal Handling Training
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