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2020 Public Accountability Statement Contents

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2020 Public Accountability Statement Contents 2020 Public Accountability Statement Contents About Us 1 Affiliates 1 Community Investments 2 Accessible Banking 10 Member Consultation and Public Engagement 12 Supporting Small Businesses 13 Business Financing 14 Employment 15 Workforce Diversity 16 Taxes 16 Location Openings, Closings and Relocations 17 Contact Information Back Cover $3.9 million. We also received recognition for our About Us commitment to making Coast Capital a great place to work through prestigious business accolades, like a BC’s Coast Capital Savings Federal Credit Union (Coast Top Employers, Canada’s Best Managed Companies and Capital) is Canada’s largest credit union by member- Canada’s Most Admired Corporate Cultures™ Hall of ship and B.C.’s first federal credit union. Owned by more Fame designations. To learn more about Coast Capital, than 594,000 members, Coast Capital offers personal visit coastcapitalsavings.com. and business banking and investment services across Canada digitally, by phone and through our 51 branches in the Metro Vancouver, Fraser Valley, Vancouver Island Affiliates and Okanagan regions of British Columbia. This document provides a public accountability report For 80 years, we have played an essential role in making of the activities of Coast Capital for the fiscal year a positive difference in the lives of each of our members beginning January 1, 2020, and closing December 31, by improving their financial well-being. With trusted 2020. As a federal credit union, we publish this report and personalized advice and a broad suite of bank- to meet regulatory requirements in Section 459.3 of the ing products and financial services, we’re enabling our Bank Act. It covers information requested in the Bank members to save, spend and invest with confidence at Act related to community investments, access to finan- every stage in life. Today, as many individuals, families cial services, small business banking, business loans, tax and businesses are coping with difficult economic and payments, employment data and Coast Capital’s facili- social realities, we are looking to extend our legacy as ties over the reporting period. a financial cooperative to empower them on their jour- ney towards financial well-being, so we can help build a Coast Capital’s affiliates whose activities form part better future for Canadians at large. of this report are Coast Capital Equipment Finance Ltd., Travelers Leasing Ltd., and Travelers Finance Ltd. Coast Capital is part of a community of leaders who (collectively known as “Coast Capital Auto & Equipment are setting the standard for making positive social Finance”). contributions by balancing profits with purpose. As a Certified B Corporation® and Imagine Canada Caring This report is available online at coastcapitalsavings.com. Company, we commit to invest 10 per cent of our Printed copies can also be requested at any Coast budgeted bottom line to a wide range of commun- Capital branch. ity organizations and causes. In 2020, this equaled 2020 Public Accountability Statement 1 Community Investments Coast Capital has a long history of community involvement and leadership that goes back to our roots as a co-operative financial institution. As a Certified B Corporation®, we take great pride in balancing profit and purpose to help build a more inclusive and sustainable economy. Every year, we commit to invest 10 per cent of our Mainland’s United Way Spirit Awards. We also hold the budgeted bottom-line into communities in our market Imagine Canada Caring Company designation and were areas. Since 2000, our annual contribution to local a member of LBG Canada in 2020. communities has totalled more than $87 million. 2020 Community Investments Overview COVID-19 has had a significant impact on our vital non- Coast Capital invested a total of $3.9 million in a wide profit and charitable organization partners who provide range of organizations and causes in 2020. This includes key support to those most vulnerable in the commun- $3.2 million distributed under our community invest- ities we serve. This resulted in many challenges for ment focus, which helps empower young Canadians organizations as they had to pivot how they deployed to achieve financial well-being, independence and their programs, ran their events or supported their success. In addition, we provided more than $700,000 clients. Non-profit organizations and food banks needed in community investment activities outside of our giving more support to keep their doors open and Coast focus, including employee volunteerism, corporate Capital responded by providing $300,000 in grants campaigns, community sponsorships and community to 73 non-profit and charitable organizations through investment program management. our Community Relief Fund and a further $100,000 to 20 food banks in British Columbia, Alberta, and Ontario. Local Organizations and Programs Funded In addition to $300,000 in community relief grants Coast Capital’s community investments have been given to mitigate the effects of COVID-19 on commun- focused on youth, recognizing so many young Canadians ity organizations, we provided more than $765,000 face financial, educational and social challenges. We in grants to 51 youth-serving programs across Metro work closely with youth and our community partners to Vancouver, the Fraser Valley, Vancouver Island and the remove these barriers so young people can reach their Okanagan region. This funding helped more than 17,000 potential and achieve financial well-being, independ- youth to build new skills and address barriers. Below ence and success. are some examples of the organizations and programs Coast Capital supported in 2020: We believe that helping young Canadians achieve finan- cial independence will spark a hand-up movement. By tapping into the creative energy of youth and their drive to build a better future, we aim to empower youth to become change-makers and inspire them to pay it forward. 2020 Community Investments Coast Capital has been a B Corp since 2018 and was a Best For The World honouree in the Workers category in 2019. Additionally, in 2020, Coast Capital received the Canadian Credit Union Association’s National Credit Union Award for Social Responsibility, which was in $3.9M recognition of our Help Heroes Employee Volunteer Program. Also, we received the Local Love in Action Award (organization) at the United Way of the Lower 2 Coast Capital Savings Federal Credit Union Funding recipient: Power To Be Adventure Society by providing individual and group support to develop job Program: Wilderness School readiness, financial literacy and communication skills Description: The Wilderness School is a three-year, training to prepare for employment. gender-inclusive program for youth who may be experi- encing barriers at home and school. Monthly weekend Funding recipient: YMCA of Greater Vancouver trips and multi-day summer excursions support partici- Program: YMCA Alternative Suspension Program pants to build strong relationships and interpersonal Description: The YMCA Alternative Suspension Program skills through outdoor adventures. provides immediate intervention for students experien- cing academic and behavioural difficulties. It supports Funding recipient: Home Is Where We Live—LifeCycles students with structured programming aimed at increas- Project Society ing personal growth, motivation, self-awareness and Program: Seed the City academic performance. Description: Seed the City is a program helping high school youth gain experience in urban farming and Funding recipient: Surrey School District gardening, earn credits towards graduation and become Program: REACH (Recreation, Employment readiness, part of the local food movement in their city. They trans- Afterschool, Citizenship, Health) form underutilized school grounds into innovative urban Description: REACH focuses on developing employment, farms where students gain skills, build community and life and leadership skills for at-risk youth who might become part of the local food movement in their city. be considering dropping out of school or are at risk of engaging in illegal behaviour. Youth gain essential pre- Funding recipient: Hiiye’yu Lelum (House of Friendship) employment certifications that will help them secure Society employment, obtain work experience and develop their Program: Youth Success Builder Program skills. Description: The Hiiye’yu Lelum Society Youth Success Builder (YSB) program helps Aboriginal youth (age Funding recipient: Solid State Community Society 16–19) gain the vocational training and life skills required Program: Solid State Community Industries to be successful candidates in an increasingly competi- Description: Solid State helps groups of youth from tive workforce and ultimately become more financially newcomer families to start their own enterprises. secure and independent. In doing so, the program aims to provide youth with important life skills and change the existing narra- Funding recipient: Nanaimo Youth Services Association tives around newcomer youth. Each business is set up Program: Youth ReBoot as a worker-owned cooperative and encourages youth Description: Youth ReBoot addresses the barriers to to work together collaboratively and run their co-op youth housing, education, health, employment and democratically. personal development. It provides individually targeted services and supports to help youth become healthy Funding recipient: Association of Neighbourhood contributors to the social and economic fabric of the Houses of British Columbia
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