SAP Cloud Platform Extension Suite

New Opportunities for Extending SAP Environments: SAP Cloud Platform Extension Suite

Jonathan Russell Digital Experience Portfolio GTM

November 2020 Next-Generation Partnering

Harmonized Omnichannel Business Contextual Processes Experience

Adaptability, efficiency and innovation are ever Constant Distributed Change Continuous more important in Landscapes Innovations today’s environment

Real-Time Ecosystem Situation Synergy Awareness

Uncovered scope Required by customer. Not yet covered by SAP Motivation standard but might be in future ❑ Increase efficiency of existing business processes and models. • Easy migration with low TCD • Lower TCO

Required scope ❑ Innovate to increase revenue with Required by customer new and differentiating business processes and models. • Agility & flexibility to innovate faster • Profitability of business case • Sufficient reliability & scalability Innovative App Extensions Covered scope Maybe built with Extension Suite Delivered scope Required by customer, by Partners or Customers to SAP standard covered by SAP standard deliver competitive advantages software

BUSINESS NETWORK

BUSINESS PROCESS Across all functions

EXPERIENCE MANAGEMENT

APPLICATIONS INTELLIGENT SUITE INDUSTRY CLOUD

SUSTAINABILITY MANAGEMENT

TECHNOLOGY BUSINESS TECHNOLOGY PLATFORM

Adopt new Refresh & mobilize user interface user experience Integration Create custom Cloud native for analytics B2C & B2B Secured connectivity Process Expose data SAP Solutions SAP Cloud Platform innovation e.g. S/4HANA User Interface In-app Rules/Workflow Side-by-side Create forms/ Data marts email templates extensibility Process/Events extensibility & analytics Data Replication

Add Data science & application intelligence logic Classic Extensibility Add database IoT & big data fields/objects

E2E Security/E2E Lifecycle Management

User Interface Layer Application Layer Database Layer

Cloud On-Premise

Third SAP SAP Third Party Integration Suite Party

Extension Suite

Open Ecosystem Multi-Cloud Foundation

Best run Enterprise grade Ready-to-use methodologies tools and services business content

dSAPa Third-Party

Digital Digital Process Development Experience Automation Efficiency

Multi-Cloud Foundation Best run Ready-to-use practices & guidelines Enterprise grade business services & applications intelligent technologies

dSAPa Third-Party Digital Process Automation Digital Development Experience Workflow Management Efficiency iRPA Business Application Mobile Live Process Content Studio SAP Fiori Process Mining Low Code Tools SAP Work Zone Prog Models/ Conversational AI Runtimes SCP Launchpad DevOps Enterprise Messaging

Multi-Cloud Foundation Best run Ready-to-use practices & guidelines Enterprise grade business services & applications intelligent technologies

“SAP Cloud Platform Rapid Application Development is helping us produce solutions for our internal customers very quickly. This enables us to rapidly implement digital products that give us a competitive edge.”

Andreas Eibegger, Enterprise Architecture Applications, Andritz AG

50% 75% 100% 2 Reduction in inspect-to- Faster deployment of new Digitalized and paperless Days to train new quote processing times tailored business applications inspect-to-quote process citizen developers

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Andritz AG Industry Employees Revenue Featured Solutions and Services Graz, Austria Industrial Machinery 30,000 €5.889 bn SAP Cloud Platform Rapid www.andritz.com and Components (2017) Application Development

“Now, a background of highly automated and intricately connected business processes lets us offer our internal customers an award-winning user experience.”

Johannes Langguth, Senior Director of Finance Systems, Delivery Hero SE

90% 60% 1000+ Faster capital expense Increase in year-over-year Employees supported by approvals revenue new approval process

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Delivery Hero SE Industry Employees Revenue Featured Solutions Berlln, Germany Consumer 19,000 € 7.92M SAP Cloud Platform, SAP S/4HANA, www.deliveryhero.com Products SAP Analytics Cloud

“I understood the value of something that not only provides a good customer experience but also integrates with the existing back-end IT system of records.”

Tarun Malhotra, ERP Program Manager, IT Department, City of San Diego

71% 25% 32% 20% Increase in online Reduction in Decrease in Reduction in customer adoption customer calls operating expenses water usage

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City of San Diego Industry San Diego, US Public www.deliveryhero.com Sector

Challenge ▪ The COVID-19 pandemic stranded thousands of people around the world with no way to get home. ▪ The German Foreign Ministry needed a fast and secure way to coordinate the repatriation of their citizens.

Solution ▪ In less than 24 hours SAP built an application on SAP Cloud Platform for the German government to repatriate tens of thousands of citizens home. ▪ The new cloud solution is scalable and secure and allows the government to ensure that their people get home quickly and safely.

24h 230k Expanding to deliver production Citizens brought home To additional countries app

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Federal Foreign Office (German: Auswärtiges Amt) Industry Featured Solutions Berlln, Germany Public Services SAP Cloud Platform www.auswaertiges-amt.de

Identified outcome

All the component parts you need

Pre-build content & integrations

Instructions

Getting Started by Delivering Agile Providing Digital Enabling New Simplifying your Process Automation Workplaces for the Differentiating Application User Intelligent Enterprise Business Solutions Experiences

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 15 SAP Cloud Platform Extension Suite use case “Recommended Services” An easy way to start your transformational journey with the Extension Suite

…Enable New Differentiating …Provide Digital Business Solutions Workplaces for the Intelligent Enterprise The SAP Cloud … Deliver Agile Platform Extension Process Suite Use Case Automation Services … Getting Started Recommendations Simplify your To: … Application User Experiences

Core Services for Operating the Extension Suite Improve how you monitor, run, and scale Cloud Platform

* Additional Use Cases will / may be added over time

Extend with SAP CP4: Core services for getting started, required services Add-on services The value this will add Business Application Studio Users IAS (FOC) When customers don’t bring their own Identity Services (Kernel SAP Cloud Platform Launchpad Users Service) Application Bandwidth GB + Mobile Services For adding mobile touchpoints if SAP Cloud Platform Custom domain Per domain needed SAP Cloud Platform Offers printing functionality and Print Service monitoring for extensions and your Could be added: Integration Suite Flows etc. applications HANA Cloud Offers persistence to add additional business data to the extension Notes 1. Basic logging is available in the Application Runtime for getting started 2. Helium is not a standalone SKU but is included in SAP Cloud Platform Recommended applicable content available Launchpad Mobile Services Mobile cards for workflow, SFSF and other business applications

Missions & Services Live Process Content RPA Content SAP Community ▪ The SAP Discovery Center, ▪ Pre-built process templates ▪ Pre-built content packages ▪ Various domain area a programmatic way to with industry-specific and for Intelligent Robotic communities e.g. Digital explore solutions; Persona- cross industry use cases Process Automation Process Automation based perspectives, offer ▪ Workflow Management – SAP & Non-SAP Community with expert insights to learning, services, – Multiple LOBs content, blogs and partner extensions and – Multiple industries resources cross-LoB concepts ▪ Q&A ▪ Pre-built missions for each use case to accelerate and simplify your projects – Multiple LOBs – Multiple industries

SAP App Center: Industry leading partner marketplace

Sales and marketing support Builds on and for joint-customers Partner Cockpit to More than 1,700 enhances customer seamlessly engage partner innovations investments in SAP with SAP at customers’ solutions fingertips

Innovation Extension

SAP App Center

Reassurance Connection Access to SAP’s 440,000+ customers & Access to a partner global salesforce Endorsement from a ecosystem that Easily find the partner globally recognized complements SAP solution that solves the brand offerings customer’s business challenge

1. Enables partners and customers to deliver innovation without touching the core. 2. Provides out-of-the box accelerators to rapidly enable your developers and increases productivity 3. The Extension Suite is Recommended by SAP, Optimised for SAP and Managed by SAP 4. Fully complements SAP Cloud Platform Integration Suite and leverages OOTB Business Services.

Jonathan Russell Global Vice President, SAP GTM - SAP Cloud Platform Extension Suite & User Experiences A Digital Workplace Solution for the Intelligent Enterprise

Jonathan Russell Digital Experience Portfolio GTM

Nov 2020 Introducing SAP Digital Workplace Solution for an Intelligent Enterprise Three Key Problems with the Digital Workplace Experience Market

Nobody is looking at Companies focus on It’s too fragmented it holistically technology, not the between tools, employee and system, applications business outcomes

SAP Work Zone provides an intuitive digital workplace experience, that provides easy access to relevant business applications and processes, information, and communication in a unified entry point for work.

It empowers teams and departments to effectively communicate and engage with employees, suppliers & customers without requiring IT infrastructure or support and extends across the entire organization to streamline processes with customizable workflows that make disparate systems interoperable.

Individuals can also create communities where they can share data & insight from multiple systems to knowledge and experiences with rich multimedia capabilities, helping to enrich critical programs within and outside an organization.

BUSINESS NETWORK

BUSINESS PROCESS Across all functions

EXPERIENCE MANAGEMENT

APPLICATIONS INTELLIGENT SUITE INDUSTRY CLOUD

SUSTAINABILITY MANAGEMENT

TECHNOLOGY BUSINESS TECHNOLOGY PLATFORM

End to End Scope Harmonized UI Responsive and optimized connection of Holistic End-to- and Optimized Broad Industry demand to supply, enabling personalized End Business Customer Coverage Processes customer experiences; Experience Beyond a best of breed focus

Built in Intelligence Standard capabilities directly embedded into Common real-time core solutions, so you don’t need to create a Embedded Common Data Digital Core and separate data lake; Add more capabilities as Intelligence Foundation Semantic Layer needed, driven from the latest innovative technologies packages.

Modular Consumption Reusable Openness and Pre-built You can choose where to start integrating (what Business you own, SAP, non-SAP, …) Modularity Integration Services

• Find experts and help • Streamline the complex Connect To People • Communicate and Processes • Integrate with business understand applications

• Learn and grow To • Make intelligent decisions To • Share information & Information • Solve problems Data knowledge

Local entry point Central entry point

SAP Work Zone + Collaboration + Knowledge base incl. launchpad capabilities + Mobile app Homepages of + Flexible custom layout Cloud SAP Cloud + Doc & web content integration Launchpad Launchpad solutions + Workflow (SuccessFactors + … Homepage, ..)

SAP Fiori SAP Fiori SAP launchpad launchpad Enterprise On premise (embedded FES) (FES hub*) Portal

Single system Multiple systems

* SAP Fiori Front End Server (FES) for SAP Business Suite. Read SAP Fiori deployment options for details. © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 29 SAP Work Zone Key Capabilities A new home for your launchpads Modern Intranet A centralized location for all your business Easy-to-manage, self-service application data and processes for the entire organization

Mobile Ready SAP Task Center Anytime, anywhere access with responsive web and a Inbox for workflow and dedicated mobile app guided experiences Real-time business data Embed and display SAP and third party business data from across your organization with Fiori and UI5 tiles

SAP Experience Management Engage, monitor and measure with Extend Qualtrics embedded within the Your choice of full-IDE, experience low-code, no-code tools and services such as SAP Conversational AI

Cloud Applications Cloud Platform

SAP Work Zone SAP SuccessFactors

S/4 SAP S/4HANA**

Conversational Work Zone Launchpad AI* workspaces C/4 SAP C/4HANA

SAP Integrated Business IBP Planning Mobile One Inbox Services Workflow SAP Fieldglass 160+ SAP Concur 3rd party Business Application UI Theme services Studio Designer Open Connectors* SAP Ariba

• SAP Work Zone is available as an app within MS Teams

• My Workspace can be leveraged for easy access to relevant data and processes in the flow of work

• Work Zone Workspaces can also be added as teams for access to group specific information

• Workspace tiles, applications and data can be modified directly from MS Teams

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 32 SAP Work Zone is the Evolution of the Launchpad, Intranet and Portal SAP Work Zone is the Intranet / Work Place You’ve Always Wanted

It’s all connected Easy Engaging and productive

▪ Everything in one place ▪ Easy to manage ▪ Saves people time ▪ Connected to anything in your ▪ Easy to use ▪ Streamlines the complex company ▪ Empower self-sufficiency ▪ Gets work done ▪ Extensible to meet your business needs

Flexible and Reduces grows with operational you costs

For your Improves entire user productivity base

• HR/Benefits team created their 2021 global • Global producer, marketer and provider • Established in 2011, TalenTeam resells and benefits enrollment site without IT help of Natural Ingredients, Ingredient consults on the HCM technology, adding Systems and Integrated Solutions for the value through implementations, support and • Eliminated 3rd party saving them hundreds of food and beverage industry. thousands of dollars annually the software license itself. With expert knowledge across the entire HCM suite. • Create very focused and tailored messages for • Corporate communications: (Portal, Fiori their global employee population which they can Launchpad, Collaboration, Apps) update as needed. • Provides solutions across SAP • 60% of the employees don´t have SuccessFactors including Core HR, PC/laptop access. Need secure mobile Learning, Success & Development, • This is their 1st year with SuccessFactors app Performance & Goals, Compensation, learning and career development and they are • Doehler wants to communicate company Recruitment and more. anticipating to gain some incredibly powerful values to all employees and align to capabilities to create a tailored and focused brand • TalenTeam has built an LMS solution learning experience for different segments of • Secure deployment of information via all utilizing SuccessFactors Learning as the their population such as manufacturing, available channels IT: base and brought it to JAM and will finance, IT, engineering, etc. transition their solution and customer • Every employee should be enabled to solutions like this to SAP Work Zone for HR • Mobile app will provide a way to engage the create their own personal workplace production workforce, many of which don't even • Support social and collaborative have email accounts, due to cost. The belief is learning. Create collaborative virtual • Combine all applications in one new learning culture, simplify the learning that this can be the solution to provide powerful, solution low-cost way to engage the workforce. Just process and ensure employee about everybody has a mobile device, and this learning continuity during this gives Corning a means to securely pandemic. communicate with their workforce.

Missions & Services Live Process Content RPA Content SAP Community ▪ Pre-built missions for ▪ Pre-built process ▪ Pre-built content ▪ Digital Process each use case to templates with industry- packages for Intelligent Automation Community accelerate and simplify specific and cross- Robotic Process with expert content, ▪ Multiple LoBs industry use cases Automation blogs, and resources ▪ Multiple industries ▪ Workflow Management ▪ SAP and Non-SAP ▪ Q&A ▪ Multiple LoBs ▪ Multiple industries

Value from User Experience Intelligent Enterprise Employee Engagement

• Improve Productivity 50% • Increase Revenue 30% • As reported in our results: (improved analytics) • Decrease Training Costs 80% For every 1% increase in SAP’s • Reduce Maintenance Costs 60% (AI Employee Engagement that • Reduce Support Costs 80% increasing productivity) equates to €50M on our bottom line… • Better Safety Worker 10% (IoT drives lower claims pay-out)

Jonathan Russell Global Vice President, SAP GTM - SAP Cloud Platform Extension Suite & User Experiences Follow us

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