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Connecting with the FEB COMMUNITYConnecting with the FEB. 2018 - FEB. 2019 | VOLUME 2 Connecting with the Community Feb. 2018 – Feb. 2019 Volume 2 Table of Contents Community ............................................................................................... Section 1 Executive Summary Stats Public Safety & Education CRU Customer Programs Fairs Council Districts 1 – 10 Suburban City Outreach Marketing & Comms Managed Accounts Citizens Advisory Committee Joint Base San Antonio Environmental Stakeholder Meetings ....................................................... Section 2 Executive Summary Meetings March 21, 2018 May 4, 2018 July 17, 2018 November 27, 2018 Marketing & Comms Table of Contents (continued) Technology Partnerships ............................................................................ Section 3 Executive Summary New Energy Economy Future of Energy Symposium City of the Future Global Lecture Series Smart SA Smart SA CEO Meetings EPIcenter Global Lecture Series III Marketing & Comms Education Outreach ................................................................................... Section 4 Executive Summary Stats Intern Programs Educational Alliance Marketing & Comms Board of Trustees Vacancy Information Sessions ....................................... Section 5 FY 2019 Events Marketing & Comms Executive Summary CONNECTING WITH THE COMMUNITY XYZ OVERVIEW: Our People First foundation remains at the forefront of all we do! Each year, for the last three years, we have continued to increase the level of our outreach to our Customers & Community! For your convenience, we have created two volumes that recap many of our successful outreach activities. These activities are primarily from this past rolling-12 months and capture many (but not all) of the successful efforts of our dedicated 3,000 Employees. SUMMARY STATS: VOLUME 1 VOLUME 2 Flexible Path Engagement Board Public Input Sessions • Over 40 Flexible Path presentations June 13, 2018 • Over 3 per month • 179 participated & volunteers • Reaching over 2,000+ customers • 46 registered speakers • 17 comment cards People First Community Fairs November 27, 2018 • 39 People First Events • 203 participated & volunteers o 3 in each of City Council • 45 registered speakers Districts • 17 comment cards o 11 in Suburban cities February 18, 2019 • Assisted over 3,600 managed • 127 participants & volunteers accounts • 37 registered speakers • 5 comment cards Community Programs Outreach & Engagement • 3034 total engagements o 956 outreach activities o 2078 Customer Response Unit (CRU) Engagements Page 1 of 1 Last Update: 3/22/2019 Partner Engagement Working Group Executive Summary Prepared by: Corporate Communications Community EXECUTIVE SUMMARY COMMUNITY ENGAGEMENT XYZ OVERVIEW: The Community Engagement team was created to address recommendations offered by our City Council in November 2013: • Establish a team that is visible and mobile within our service territory • Support our special customers with a team that can perform case management • Use this team to educate, outreach and intake our customers into our menu of customer assistance programs In the past four years, this team has hosted numerous outreach events, delivered Public Safety & Education training to schools and first responders, and has offered personalized care in customers’ homes by CRU team members. Our team has diligently delivered services totaling: • 2,653 touchpoints in FY18 • 3034 in FY19 • 192, year to date in FY20 The Community Engagement team is visible, mobile, and offers personalized care and education everywhere it goes. The team also hosts People First Community Fairs throughout the city. Along with representatives from other CPS Energy business units, our team hosts events in every Council District informing our community about the programs & services that are available to meet their needs. TAKE-AWAYS: • Our community engagement team is out in our service area every day, helping customers in every way they can. They serve as company ambassadors to the public. • The community engagement team is often the most visible part of CPS Energy to our customers. The public-facing nature of their work helps customers know that we are involved and want to help meet their needs. Page 1 of 1 Last Update: 3/22/2019 4 - Community Engagement Exec Summary4 - Community Engagement Exec SummaryCommunity Engagement Executive Summary Prepared by: Corporate Communications Community Programs Outreach & Engagements Fiscal Year 2019 (2/1/18 – 1/31/19) CRU Engagements Community Programs Outreach Activities Engagement Type # Engagements CRU Constituent Meeting 19 Summary Area # Events CRU CPSE Rep 31 Outreach CRU Customer Visit 638 Outreach Outreach 205 956 CRU Ext Outage Support 36 and PS&E PS&E 193 CRU Partnership Activities 144 Outreach and PS&E 256 CRU 2078 CRU Resource Development 17 CRU Outreach 302 CRU Case Management 987 Grand Total 956 Total 3034 CRU Elected Office Engagement 206 Grand Total 2078 CRU CRU CRU CRU CRU CRU CRU CRU The San Antonio Outreach CRU Partnership CPSE Customer Ext Outage Constituent Resource Case Elected Office Council District Outreach PS&E and PS&E Outreach Activities Rep Visit Support Mtg Development Mgnt Engagement Grand Total City Council District 01 Roberto Treviño 12 11 25 15 22 2 73 1 2 4 73 14 254 requested that District 02 Art Hall 32 43 37 42 45 4 59 1 4 3 80 41 391 we enhance our District 03 Rebecca Viagran 37 4 47 38 6 3 58 2 10 2 98 7 312 District 04 Rey Saldaña 6 6 10 13 2 2 25 1 82 22 169 outreach efforts. District 05 Shirley Gonzales 29 9 42 44 39 2 176 2 2 2 272 33 652 Accordingly, we District 06 Greg Brockhouse 56 18 48 29 3 42 15 77 28 316 created CRU. This District 07 Ana Sandoval 6 5 7 33 1 7 47 4 59 5 174 group has been District 08 Manny Pelaez 7 4 4 14 1 29 1 35 14 109 District 09 John Courage 2 10 7 25 30 1 1 68 19 163 very effective. District 10 Clayton Perry 5 7 4 25 6 1 61 1 66 18 194 10 District Average is 273 Outreach & Engagements MSC Appearances # Events By Council District District 01 Roberto Treviño 7 District 02 Art Hall 9 700 652 District 03 Rebecca Viagran 12 600 District 04 Rey Saldaña 2 500 391 District 05 Shirley Gonzales 1 400 316 312 District 07 Ana Sandoval 3 300 254 174 194 District 08 Manny Pelaez 2 200 169 163 109 District 09 John Courage 2 100 District 10 Clayton Perry 4 0 District District District District District District District District District District Other 2 01 02 03 04 05 06 07 08 09 10 Grand Total 52 Red Line denotes 10-district average of 273 Community Programs Outreach & Engagements Fiscal Year 2018 (2/1/17 – 1/31/18) CRU Engagements Community Programs Outreach Activities Engagement Type # Engagements CRU Constituent Meeting 19 Summary Area # Events CRU CPSE Rep 112 Outreach CRU Customer Visit 366 Outreach Outreach 136 930 CRU Ext Outage Support 43 and PS&E PS&E 164 CRU Partnership Activities 143 Outreach and PS&E 292 CRU 1723 CRU Resource Development 13 CRU Outreach 338 CRU Case Management 818 Grand Total 930 Total 2653 CRU Elected Office Engagement 209 Grand Total 1723 CRU CRU CRU CRU CRU CRU CRU CRU The San Antonio Outreach CRU Partnership CPSE Customer Ext Outage Constituent Resource Case Elected Office Council District Outreach PS&E and PS&E Outreach Activities Rep Visit Support Mtg Development Mgnt Engagement Grand Total City Council District 01 Roberto Treviño 8 27 19 23 13 5 65 1 1 1 60 7 230 requested that District 02 Art Hall 17 28 53 34 57 8 43 2 1 2 100 27 372 we enhance our District 03 Rebecca Viagran 30 16 74 37 6 5 39 1 1 75 20 304 outreach efforts. District 04 Rey Saldaña 4 16 9 38 4 20 2 77 25 195 District 05 Shirley Gonzales 29 19 49 26 37 9 59 1 197 17 443 Accordingly, we District 06 Greg Brockhouse 37 13 58 45 4 3 30 1 70 34 295 created CRU. This District 07 Ana Sandoval 1 10 5 42 11 9 46 1 7 3 72 16 223 group has been District 08 Manny Pelaez 7 4 13 1 4 6 2 1 1 30 12 81 District 09 John Courage 1 13 3 28 14 20 17 5 34 20 155 very effective. District 10 Clayton Perry 1 14 5 36 2 13 23 9 2 38 29 172 10 District Average is 247 MSC Appearances # Events Outreach & Engagements District 01 Roberto Treviño 10 By Council District District 02 Art Hall 9 500 443 450 District 03 Rebecca Viagran 8 400 372 District 04 Rey Saldaña 3 350 304 295 300 District 05 Shirley Gonzales 6 230 223 250 195 District 07 Ana Sandoval 2 200 155 172 150 District 08 Manny Pelaez 1 81 100 50 District 09 John Courage 1 0 District 10 Clayton Perry 5 District District District District District District District District District District 01 02 03 04 05 06 07 08 09 10 Other 4 Red Line denotes 10-district average of 247 Grand Total 49 Public Safety & Education OVERVIEW: Safety is a top priority at CPS Energy. We use various communication tactics to educate our residential and commercial customers on the importance of safety and using caution around energy sources, such as: • Avoid power lines, while digging or doing yard work. Call 811 before you dig! • Avoid all downed power lines and report them immediately. • Take immediate action if you smell gas or your pilot light won’t come on. Get out first and then CPS Energy at (210) 353-4357 (HELP). • Install a carbon monoxide detector near areas where your family sleeps. If you suspect carbon monoxide is in your home, open windows for ventilation and shut off your furnace and other fuel-burning appliances. Call CPS Energy at (210) 353-4357 (HELP). • Protect children by installing safety covers over unused electrical outlets. Always use the recommended bulb wattage. Keep cords in good working condition.
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