Connecting with the FEB

COMMUNITYConnecting with the FEB. 2018 - FEB. 2019 | VOLUME 2

Connecting with the Community Feb. 2018 – Feb. 2019

Volume 2

Table of Contents

Community ...... Section 1

Executive Summary Stats Public Safety & Education CRU Customer Programs Fairs Council Districts 1 – 10 Suburban City Outreach Marketing & Comms Managed Accounts Citizens Advisory Committee Joint Base San Antonio

Environmental Stakeholder Meetings ...... Section 2

Executive Summary Meetings March 21, 2018 May 4, 2018 July 17, 2018 November 27, 2018 Marketing & Comms

Table of Contents (continued)

Technology Partnerships ...... Section 3

Executive Summary New Energy Economy Future of Energy Symposium City of the Future Global Lecture Series Smart SA Smart SA CEO Meetings EPIcenter Global Lecture Series III Marketing & Comms

Education Outreach ...... Section 4

Executive Summary Stats Intern Programs Educational Alliance Marketing & Comms

Board of Trustees Vacancy Information Sessions ...... Section 5

FY 2019 Events

Marketing & Comms

Executive Summary

CONNECTING WITH THE COMMUNITY

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OVERVIEW:

Our People First foundation remains at the forefront of all we do! Each year, for the last three years, we have continued to increase the level of our outreach to our Customers & Community!

For your convenience, we have created two volumes that recap many of our successful outreach activities. These activities are primarily from this past rolling-12 months and capture many (but not all) of the successful efforts of our dedicated 3,000 Employees.

SUMMARY STATS: VOLUME 1 VOLUME 2 Flexible Path Engagement Board Public Input Sessions • Over 40 Flexible Path presentations June 13, 2018 • Over 3 per month • 179 participated & volunteers • Reaching over 2,000+ customers • 46 registered speakers • 17 comment cards People First Community Fairs November 27, 2018 • 39 People First Events • 203 participated & volunteers o 3 in each of City Council • 45 registered speakers Districts • 17 comment cards o 11 in Suburban cities February 18, 2019 • Assisted over 3,600 managed • 127 participants & volunteers accounts • 37 registered speakers • 5 comment cards Community Programs Outreach & Engagement • 3034 total engagements o 956 outreach activities o 2078 Customer Response Unit (CRU) Engagements

Page 1 of 1 Last Update: 3/22/2019 Partner Engagement Working Group Executive Summary Prepared by: Corporate Communications

Community

EXECUTIVE SUMMARY COMMUNITY ENGAGEMENT

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OVERVIEW:

The Community Engagement team was created to address recommendations offered by our City Council in November 2013: • Establish a team that is visible and mobile within our service territory • Support our special customers with a team that can perform case management • Use this team to educate, outreach and intake our customers into our menu of customer assistance programs

In the past four years, this team has hosted numerous outreach events, delivered Public Safety & Education training to schools and first responders, and has offered personalized care in customers’ homes by CRU team members. Our team has diligently delivered services totaling: • 2,653 touchpoints in FY18 • 3034 in FY19 • 192, year to date in FY20

The Community Engagement team is visible, mobile, and offers personalized care and education everywhere it goes. The team also hosts People First Community Fairs throughout the city. Along with representatives from other CPS Energy business units, our team hosts events in every Council District informing our community about the programs & services that are available to meet their needs.

TAKE-AWAYS: • Our community engagement team is out in our service area every day, helping customers in every way they can. They serve as company ambassadors to the public. • The community engagement team is often the most visible part of CPS Energy to our customers. The public-facing nature of their work helps customers know that we are involved and want to help meet their needs.

Page 1 of 1 Last Update: 3/22/2019 4 - Community Engagement Exec Summary4 - Community Engagement Exec SummaryCommunity Engagement Executive Summary Prepared by: Corporate Communications

Community Programs Outreach & Engagements Fiscal Year 2019 (2/1/18 – 1/31/19)

CRU Engagements Community Programs Outreach Activities Engagement Type # Engagements CRU Constituent Meeting 19 Summary Area # Events CRU CPSE Rep 31 Outreach CRU Customer Visit 638 Outreach Outreach 205 956 CRU Ext Outage Support 36 and PS&E PS&E 193 CRU Partnership Activities 144 Outreach and PS&E 256 CRU 2078 CRU Resource Development 17 CRU Outreach 302 CRU Case Management 987 Grand Total 956 Total 3034 CRU Elected Office Engagement 206 Grand Total 2078

CRU CRU CRU CRU CRU CRU CRU CRU The San Antonio Outreach CRU Partnership CPSE Customer Ext Outage Constituent Resource Case Elected Office Council District Outreach PS&E and PS&E Outreach Activities Rep Visit Support Mtg Development Mgnt Engagement Grand Total City Council District 01 Roberto Treviño 12 11 25 15 22 2 73 1 2 4 73 14 254 requested that District 02 Art Hall 32 43 37 42 45 4 59 1 4 3 80 41 391 we enhance our District 03 Rebecca Viagran 37 4 47 38 6 3 58 2 10 2 98 7 312 District 04 Rey Saldaña 6 6 10 13 2 2 25 1 82 22 169 outreach efforts. District 05 Shirley Gonzales 29 9 42 44 39 2 176 2 2 2 272 33 652 Accordingly, we District 06 Greg Brockhouse 56 18 48 29 3 42 15 77 28 316 created CRU. This District 07 Ana Sandoval 6 5 7 33 1 7 47 4 59 5 174 group has been District 08 Manny Pelaez 7 4 4 14 1 29 1 35 14 109 District 09 John Courage 2 10 7 25 30 1 1 68 19 163 very effective. District 10 Clayton Perry 5 7 4 25 6 1 61 1 66 18 194 10 District Average is 273

Outreach & Engagements MSC Appearances # Events By Council District District 01 Roberto Treviño 7 District 02 Art Hall 9 700 652 District 03 Rebecca Viagran 12 600 District 04 Rey Saldaña 2 500 391 District 05 Shirley Gonzales 1 400 316 312 District 07 Ana Sandoval 3 300 254 174 194 District 08 Manny Pelaez 2 200 169 163 109 District 09 John Courage 2 100 District 10 Clayton Perry 4 0 District District District District District District District District District District Other 2 01 02 03 04 05 06 07 08 09 10 Grand Total 52 Red Line denotes 10-district average of 273

Community Programs Outreach & Engagements Fiscal Year 2018 (2/1/17 – 1/31/18)

CRU Engagements Community Programs Outreach Activities Engagement Type # Engagements CRU Constituent Meeting 19 Summary Area # Events CRU CPSE Rep 112 Outreach CRU Customer Visit 366 Outreach Outreach 136 930 CRU Ext Outage Support 43 and PS&E PS&E 164 CRU Partnership Activities 143 Outreach and PS&E 292 CRU 1723 CRU Resource Development 13 CRU Outreach 338 CRU Case Management 818 Grand Total 930 Total 2653 CRU Elected Office Engagement 209 Grand Total 1723

CRU CRU CRU CRU CRU CRU CRU CRU The San Antonio Outreach CRU Partnership CPSE Customer Ext Outage Constituent Resource Case Elected Office Council District Outreach PS&E and PS&E Outreach Activities Rep Visit Support Mtg Development Mgnt Engagement Grand Total City Council District 01 Roberto Treviño 8 27 19 23 13 5 65 1 1 1 60 7 230 requested that District 02 Art Hall 17 28 53 34 57 8 43 2 1 2 100 27 372 we enhance our District 03 Rebecca Viagran 30 16 74 37 6 5 39 1 1 75 20 304 outreach efforts. District 04 Rey Saldaña 4 16 9 38 4 20 2 77 25 195 District 05 Shirley Gonzales 29 19 49 26 37 9 59 1 197 17 443 Accordingly, we District 06 Greg Brockhouse 37 13 58 45 4 3 30 1 70 34 295 created CRU. This District 07 Ana Sandoval 1 10 5 42 11 9 46 1 7 3 72 16 223 group has been District 08 Manny Pelaez 7 4 13 1 4 6 2 1 1 30 12 81 District 09 John Courage 1 13 3 28 14 20 17 5 34 20 155 very effective. District 10 Clayton Perry 1 14 5 36 2 13 23 9 2 38 29 172 10 District Average is 247

MSC Appearances # Events Outreach & Engagements District 01 Roberto Treviño 10 By Council District District 02 Art Hall 9 500 443 450 District 03 Rebecca Viagran 8 400 372 District 04 Rey Saldaña 3 350 304 295 300 District 05 Shirley Gonzales 6 230 223 250 195 District 07 Ana Sandoval 2 200 155 172 150 District 08 Manny Pelaez 1 81 100 50 District 09 John Courage 1 0 District 10 Clayton Perry 5 District District District District District District District District District District 01 02 03 04 05 06 07 08 09 10 Other 4 Red Line denotes 10-district average of 247 Grand Total 49 Public Safety & Education

OVERVIEW:

Safety is a top priority at CPS Energy. We use various communication tactics to educate our residential and commercial customers on the importance of safety and using caution around energy sources, such as: • Avoid power lines, while digging or doing yard work. Call 811 before you dig! • Avoid all downed power lines and report them immediately. • Take immediate action if you smell gas or your pilot light won’t come on. Get out first and then CPS Energy at (210) 353-4357 (HELP). • Install a carbon monoxide detector near areas where your family sleeps. If you suspect carbon monoxide is in your home, open windows for ventilation and shut off your furnace and other fuel-burning appliances. Call CPS Energy at (210) 353-4357 (HELP). • Protect children by installing safety covers over unused electrical outlets. Always use the recommended bulb wattage. Keep cords in good working condition.

Customer Response Unit (CRU)

OVERVIEW:

Our Community Engagement group is taking customer service to the next level with a proactive approach that features a mobile Customer Response Unit (CRU). CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs. CRU members wear uniquely designed uniform shirts and drive visible vehicles to ensure customers can identify representatives as official members of CPS Energy. Community Engagement performs outreach through the CRU, as well as the Casa Verde weatherization and Community Outreach teams. CRU offers enhanced customer service by resolving situations through a case management approach. Casa Verde is geared up to enroll more customers into the program, which provides an average of $5,000 in free home weatherization improvements, saving customers an average of $350 a year in energy costs. Community Outreach is working to educate customers and match them up with the right programs and services, including our Customer Assistance Programs:

• REAP / Utility Assistance • Affordability Discounts • Budget Payment Plan • Critical Care • Casa Verde • Customer Assistance Questionnaire • Disabled Billing Program • Emergency Assistance Programs • Reconnection of Service (Self-Serve) • Senior Citizen Billing Program • Senior Citizen Late Fee Waiver • Temporary Hardships • Veterans Discount • WARM

San Antonio Construction News • AUG 2018 Page 5 Protecting Our Communities with Your Help Natural gas pipeline markers are CPS Energy’s pipelines provide natural gas safely and reliably to placed near pipelines but not more than 340,000 customers in and around San Antonio. We’ve necessarily directly on top of them. been a trusted safety partner for over 70 years, and we’re proud Never use these markers or NPMS of our many initiatives to protect you and your community: maps as a substitute for calling 811 to have all utility lines in your ■■ We continually test, inspect, repair and improve our pipelines dig area located and marked. and monitor them 24/7 for potential natural gas leaks. ■ ■ We also have an Integrity Management Program (IMP), in You can also find high-pressure transmission pipelines and the accordance with rules established by the U.S. Department name(s) of the pipeline operator(s) near you through the National of Transportation and State regulatory agencies, to improve Pipeline Mapping System (NPMS) at www.npms.phmsa.dot.gov. the safety of our high pressure transmission pipelines. ■■ We work with local emergency responders to train and Gas Leaks: Recognize, React, Report prepare for any natural gas emergency. 1. RECOGNIZE THE SIGNS OF A GAS LEAK: ■■ We educate excavators and the public about digging safely ■■ Smell – A distinctive, sulfur-like odor. Not all gas is odorized, near gas pipelines, and we provide gas safety education so do not rely on your nose alone to detect a leak. programs to local schools. ■■ Sight – Continual bubbling in water outdoors, dirt spraying ■■ We identify and manage risks to our pipelines, or blowing into the air, or dead/dying vegetation in an especially those in high-consequence areas. otherwise moist area. Despite our efforts, natural gas leaks may occur that could ■■ Sound – Hissing, roaring or whistling noises coming from lead to fires or explosions. We need everyone’s help to prevent the ground or gas equipment. pipeline damage and reduce the risk of dangerous leaks. 2. REACT IMMEDIATELY IF YOU SUSPECT A LEAK. Assume there’s a danger. Warn others and leave the area quickly. Call CPS Energy at 210-353-HELP (4357) if you make ANY Do NOT light a match or use electrical appliances including contact with a natural gas line, even if you just nick the light switches, garage door openers, doorbells, radios, TVs pipeline or damage its coating. If gas is escaping, federal or any phone. These items can ignite natural gas. code requires that you call 911 as well. Remember to 3. REPORT THE LEAK. From a safe location, call CPS Energy also contact 811 for a dig-up notification within one hour at 210-353-HELP (4357) and dial 911. Do NOT assume of contacting a natural gas line. someone else will report the leak. Do NOT go back to the leak area until our personnel say it is safe to return. Dig Safely to Protect Your Community If you have a project that involves digging, be sure to first Carbon Monoxide Cannot be Seen or Smelled call 811 to locate natural gas pipelines and other utility lines It’s produced by exhaust from improperly maintained or incorrectly at no cost to you. You must allow 48 hours (two full working vented natural gas fueled appliances. Exposure symptoms include days) for a team to come to your property and mark utility severe headache or nausea, fatigue, dizziness or feeling faint. If you lines before you start digging. It’s the law! or someone in your home has these symptoms: Special digging rules apply within the ■■ Get out of your home immediately “Tolerance Zone,” which is 18 inches on ■■ Call the fire department at 911 each side of marked lines, plus half the ■■ Call CPS Energy at 210-353-HELP(4357) diameter of the line measured from the edge of the line. If you must dig within this zone, hand dig only using non- mechanized tools or equipment, soft Learn More digging or vacuum excavation. For additional safety information concerning Public Awareness and Damage Prevention, please visit cpsenergy.com/safety. Locate Major Pipelines Near You You may also obtain additional information through the Look for pipeline markers at road crossings, fence lines and street following organizations: intersections. These yellow and black markers show the general ■■ Pipeline and Hazardous Materials Safety Administration: route of our high-pressure transmission pipelines and some primis.phmsa.dot.gov/comm/GeneralPublic.htm distribution pipelines. If you suspect a natural gas leak or any ■■ Pipeline and Informed Planning Alliance: suspicious activity near a pipeline marker, immediately call the primis.phmsa.dot.gov 24-hour emergency phone number listed on the marker.

■■ ©2018 Culver Media, LLC 44295 Con su ayuda protegemos a nuestras comunidades Los marcadores de tuberías de gas se Las tuberías de CPS Energy’s suministran gas natural de un modo seguro colocan cerca de las tuberías pero no y confiable a más de 340,000 clientes en toda el área de San Antonio. necesariamente están justo arriba de ellas. Hace más de 70 años que somos un aliado confiable de la seguridad y Jamás confíe solo en estos marcadores estamos orgullosos de todas nuestras iniciativas para protegerlo a usted o en los mapas de NPMS y deje de llamar y a la comunidad: al 811 para que localicen y marquen las ■■ Realizamos pruebas, inspecciones, reparaciones y mejoras instalaciones de servicios públicos en su sitio continuas a nuestras tuberías y las monitoreamos las 24 horas, de excavación. los 7 días de la semana para detectar posibles fugas de gas. ■■ También tenemos un Programa de Gestión de Integridad (IMP) También puede buscar las tuberías de transmisión de alta presión y el conforme a las normas establecidas por el Departamento de nombre o los nombres de los operadores de las tuberías próximas a usted Transporte y otras agencias de gobierno, para mejorar la seguridad a través del National Pipeline Mapping System (NPMS) en de nuestras tuberías de transmisión de alta presión. www.npms.phmsa.dot.gov. ■■ Trabajamos junto a los equipos de respuesta a emergencias para Fugas de gas: Reconocer, Reaccionar, Reportar capacitarnos y prepararnos para cualquier emergencia relacionada con gas natural. 1. RECONOZCA LAS SEÑALES DE ADVERTENCIA DE FUGAS DE GAS: ■■ Olor – Olor característico similar al azufre. No onfíec solo en su ■■ Educamos a los excavadores y al público en general sobre la olfato para detectar una fuga ya que ese olor no necesariamente se importancia de no correr riesgos al excavar cerca de tuberías de gas, y ofrecemos programas de educación sobre seguridad con el gas en agrega a todo el gas. las escuelas locales. ■■ Vista – Burbujeo continuo en el agua al aire libre, polvo que se ■■ Identificamos y nos ocupamos de resolver cualquier riesgo en levanta o vuela por el aire o vegetación muerta o moribunda en nuestras tuberías, en especial en las áreas de alta consecuencia. zonas normalmente húmedas. ■■ Sonido – Siseo, rugido o silbido proveniente de la tierra o A pesar de nuestros esfuerzos, pueden producirse fugas de gas natural de un equipo de gas. que podrían causar incendios o explosiones. Necesitamos contar con la ayuda de todos para ayudar a prevenir los daños a las tuberías y reducir el 2. REACCIONE DE INMEDIATO SI SOSPECHA QUE HAY UNA FUGA riesgo de fugas peligrosas. DE GAS. Suponga que existe peligro. Advierta a los demás y abandone el lugar rápidamente. NO encienda cerillos (fósforos) ni use artefactos eléctricos, como llaves de luz, controles para abrir el portón del garaje, Llame a CPS Energy al 210-353-HELP (4357) si hace cualquier tipo de timbres, televisores o teléfonos, ya que podrían encender el gas contacto con una tubería de gas natural, incluso si solo mella la tubería natural o daña el recubrimiento. Si hay un escape de gas, el código federal exige llamar también al 911. Recuerde contactar también al 811 para 3. REPORTE LA FUGA. Desde un lugar seguro llame a CPS Energy al notificar una excavación una hora antes de hacer contacto con una 210-353-HELP (4357) y marque 911. NO asuma que otra persona se tubería de gas natural. encargará de reportar la fuga. NO regrese al lugar de la fuga hasta que nuestro personal le indique que es seguro hacerlo. Excave de manera segura para proteger a nuestra comunidad El monóxido de carbono no se ve ni se huele Si tiene un proyecto en el que debe excavar, recuerde llamar al 811 antes Se produce por agotamiento por equipos alimentados a gas natural con para que localicen las tuberías de gas natural y otras instalaciones de servicios ventilación inadecuada o sin el mantenimiento correspondiente. Algunos públicos sin costo para usted. Espere 48 horas (dos días hábiles completos) síntomas de exposición incluyen fuertes dolores de cabeza o náuseas, mareos para que un equipo vaya a su propiedad y marquen las instalaciones de o desmayos. Si usted o alguien que vive con usted tiene estos síntomas: servicios públicos antes de comenzar a excavar. ¡Es obligatorio por ley! ■■ Salga de inmediato de su casa Existen reglas especiales para excavar ■■ Llame al departamento de bomberos al 911 dentro de la “Zona de Tolerancia”, que se extiende 18 pulgadas a cada lado de ■■ Llame a CPS Energy al 210-353-HELP (4357) las instalaciones marcadas, más la mitad del diámetro de la tubería medida desde el borde exterior. Si debe excavar dentro de esta zona, excave a mano usando herramientas o equipos no mecánicos, excavación blanda o excavación a vacío. Más información Identifique las principales tuberías cercanas Para información adicional de seguridad respecto de Concientización y Observe si hay marcadores de tuberías en los cruces peatonales, líneas de Prevención, visite cpsenergy.com/safety. También puede obtener más las cercas e intersecciones de las calles. Estos marcadores amarillos y negros información a través de las siguientes organizaciones: muestran el recorrido general de nuestras tuberías de transmisión de alta ■■ Pipeline and Hazardous Materials Safety Administration: presión y algunas tuberías de distribución. Si sospecha que hay una fuga de primis.phmsa.dot.gov/comm/GeneralPublic.htm gas natural u observa alguna actividad sospechosa cerca de un marcador ■ de tubería, llame de inmediato al número de teléfono para emergencias ■ Pipeline and Informed Planning Alliance: primis.phmsa.dot.gov disponible las 24 horas que aparece en el marcador de la tubería.

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ÿÿ ÿÿ ÿÿ Contractor Safety Message Online Newsletter Stats

Total Mobile Desktop Click Total Total Open Bounce Total Unsubscribe Date Sent Description Unique Open Open Through Unique Sent Rate Rate Bounces Rate & Total Opens Rate Rate Rate Clicks 03/14/19 Contractors Safety Message 879 46.9% 366 35.90% 64.10% 0.30% 1 11.3% 99 0.20% 2

Construction Services New 01/19/01 877 41.5% 337 40.90% 59.10% 3.30% 11 7.3% 64 0.30% 3 Features 2019

12/17/19 Contractors Safety Message 507 39.9% 178 34.30% 65.70% 0.60% 1 12.0% 61 0.40% 2

11/26/18 Contractors Safety Message 284 37.0% 91 25.10% 74.90% 1.10% 1 13.4% 38 0.00% 0

10/08/18 Contractors Safety Message 500 38.8% 168 38.10% 61.90% 0.60% 1 13.4% 67 0.40% 2

09/17/18 Contractors Safety Message 468 41.4% 170 31.10% 68.90% 0.60% 1 12.2% 57 0.60% 3

08/13/17 Contractors Safety Message 545 42.0% 204 32.30% 67.70% 0.00% 0 10.8% 59 0.60% 3

08/07/18 Contractors Safety Message 515 41.0% 189 31.80% 68.20% 1.10% 2 10.5% 54 0.00% 0

08/01/18 Contractors Safety Message 2239 49.4% 969 37.10% 62.90% 0.30% 3 12.5% 279 0.50% 12

06/18/17 Contractors Safety Message 517 42.0% 188 34.10% 65.90% 0.50% 1 13.3% 69 0.80% 4

05/08/18 Contractors Safety Message 532 48.8% 225 38.10% 61.90% 0.00% 0 13.3% 71 0.20% 1

04/25/18 Contractors Safety Message 865 43.5% 320 39.70% 60.30% 0.30% 1 15.0% 130 0.50% 4

03/19/18 Contractors Safety Message 834 42.0% 304 45.00% 55.00% 0.00% 0 13.3% 111 0.10% 1

03/06/18 Contractors Safety Message 449 43.8% 173 36.90% 63.10% 0.00% 0 12.0% 54 0.90% 4

02/05/18 Contractors Safety Message 496 41.9% 182 33.90% 66.10% 0.00% 0 12.5% 62 0.20% 1

02/05/18 Contractors Safety Message 477 40.7% 171 34.40% 65.60% 0.00% 0 11.9% 57 0.40% 2

01/31/18 Contractors Safety Message 9166 52.6% 4268 42.70% 57.30% 0.30% 13 11.5% 1058 0.80% 70

01/25/18 Contractors Safety Message 363 34.5% 111 50.90% 49.10% 0.00% 0 11.3% 41 0.00% 0

01/08/18 Contractors Safety Message 448 40.5% 162 32.60% 67.40% 0.00% 0 10.7% 48 0.40% 2

Source: ConstantContact.com

Customer Programs Fairs City Council Districts 1 - 10 Executive Summary Community & Key Accounts Engagement

Plan

Customer Care Fairs: Postcards mailed to residents near the event.

Prepared By: Jesse Hernandez and John Barrow August 31, 2018 Page 1 of 2 Executive Summary Community & Key Accounts Engagement

Plan Customer Care Fairs: Social edia campaign promoting the event will be launched in advance of, and during, each event using: Facebook, NextDoor, Instagram and Twitter.

Prepared By: Jesse Hernandez and John Barrow August 31, 2018 Page 2 of 2 Customer Programs Fair Event Report‐Out

Event Name: District 1 Simple Summer Savings Event Date: 5/22/2018

Location: St. Mary Magdalen Catholic ChurchTotal Attendance: 255

St. Mary Magdalen Catholic Church View of the inside during the event

CPS Energy team member engaging with our customers The Franklin Energy Services team helping customers

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 2 Customer Programs Fair Event Report‐Out

Event Highlights: Many customers were ready to attend the event by 5pm. Customers were

greeted and given a bag with an LED light bulb. They were also handed an event "passport" for energy conservation kit

drawings. Customers expressed appreciation for the event, and were able to learn of the customer programs offered by

CPS Energy. This including reliability, Smart Grid and our Flex Path . There was great feedback received as customers were

leaving the event, such as, "It is awesome that you are doing this in the community". Felecia Etheridge and Fred Bonewell

attended the event. They were greeted by Samantha Perez, event manager in charge. They browsed the tables and engaged

with customers and employees. Our partners Honeywell, Daughters of Charity, VIA, Aetna, Project Quest, WIC, SAWS, and

City of San Antonio Climate Ready also attended.

# of Flex Path Surveys Received: N/A

Flex Path Sentiment: At the time the event was held, there were no surveys developed; however, the team did hand

out flyers for the Flex Path Public Input Session. The sentiment for Flex Path was positive.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 2 Customer Care Fair Event Report‐Out

Customer Care Fairs are community‐based events that deliver valuable information to our customers on many of CPS Energy’s programs and services. Our Fall 2018 theme is “Make Your Energy Bill Fall.” CPS Energy Teams Present:

Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, District 1  Solar and Thermostat Programs  Power Quality & Reliability Date: 9‐04‐18 Time:  Rebate Programs Location: Milton B. Lee Academy Cafeteria  Casa Verde  Customer Service Total Attendance: 99  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  CoSA Climate Ready If Yes, By Whom? N/A  Community First  SAWS  Aetna

 Metropolitan Health District  M & M Weatherization  Texas Star Program

Outside of the school entrance to the event Inside view of event

Customer engaged with Energy Advisor Public Safety & Education providing customer safety information

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 2

Customer Care Fair Event Report‐Out

Event Summary: The “Make Your Energy Bill Fall” Event in District 1 was conducted 9/4/2018 at 5 PM. Customers arrived early. Customer traffic was steady for the event. Each customer was given a reusable CPS Energy bag, which included a LED light bulb. They were also provided a “passport” card outlining the event’s resource tables. Customers were pleased with the information they received, and their comments on our feedback surveys were very positive.

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern Are these events common for utility companies? CPS Energy Employee Response CPS Energy and its employees care about our community, and we hold these events to provide not only CPS Energy‐related information, but also other information that our community might find useful. Other utilities may hold similar events; however, ours are tailored for our customers as we feel it is an important part of being a good corporate neighbor.

Customer Question/Concern When are flyers mailed out and why aren’t the vendors listed on the flyer? CPS Energy Employee Response Event flyers are scheduled to be mailed out a week prior to our events to inform our customers of our events. Our flyer indicates that our community partners will be present; however, due to print and mailing deadlines, we may not yet know exactly which partners are confirmed to attend.

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 2

Customer Programs Fair Event Report‐Out Event Name: District 2 Simple Summer Savings Event Date: 7/12/2018

Location: Pre‐K 4 SA East Center Total Attendance: 159

Pre‐K 4 SA East Center View of the Pre‐K 4 SA Center during the event

Team members providing Customer Programs District 2 Constituent Services and Senior Coordinator information at the event Danette Brown visited with Kara Hill and Priscilla Robledo

Prepared By: Jesse Hernandez, Director of Community Programs

Community & Key Accounts Engagement Page 1 of 4 Customer Programs Fair Event Report‐Out

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

Event Highlights: Danette M. Brown, Constituent Services & Senior Coordinator, represented Council District 2

Councilman William "Cruz" Shaw at the event. She was greeted by Annie Ledesma. Ms. Brown was elated with the number of customers who were ready to enter the event before 5:00 pm. Customers were promptly greeted and provided a bag with an LED light bulb and passports for a drawing. CPS Energy invited partners to help serve our community. The partners in attendance were SAWS, Aetna, Community First Govt Programs & Preventative Health ,

Daughters of Charity, CoSA Climate Ready, CoSa Metro Health, Superior Health Plan, Project Quest, SA Food Bank,

UHS Carelink and Honey Well. Our customers expressed much appreciation for our presence and service.

# of Flex‐Path Surveys Received: 28 Flex Path Sentiment: District 2 customers were overall positive in sentiment. In total, 59% of survey respondents had not heard of Flex Path , 31% were somewhat familiar, and 10% were familiar. Customers were provided an explanation of Flex Path along with an informational graphic. When our customers were asked to rank their priorities among reliability, affordability, and renewable energy, their choices were as follows: affordability was the top priority, reliability was second, and renewable energy was third. Renewable energy sources were ranked "very important" by 62% of our customers, with 24% stating it was "somewhat important," and 14% answering "neutral". No respondents answered "not important".

Prepared By: Jesse Hernandez, Director of Community Programs

Community & Key Accounts Engagement Page 2 of 4 Customer Programs Fair Event Report‐Out Customer Questions Captured

Q1. If I see a streetlight burned out, how do I report it?

Response: The customer's request was entered as a service order by our customer service team. Additionally, the customer was provided the CPS Energy phone number (210) 353‐2222 for reporting any future streetlight concerns.

Q2. So, what does the Power Quality and Reliability Team do?

Response: This team investigates outages and flickering lights (called momentaries) to help make improvements.

Q3. What happened to that damaged pipe that used to be a gas line?

Response: An explanation of the damaged segment of gas line was provided. The gas line was hit by a contractor who was digging with a rock saw. The locate lines had been marked per State Law, but the contractor still dug outside of safe parameters, and caused a gas leak and outage. Dialing 811 is very important before digging.

Q4. I didn’t know about Dial 811. How long has that been in effect? What is it?

Response: 811 has been around since the mid‐80’s, and is a utility‐location service. Whenever a customer is going to be doing any kind of digging, everyone is required by law to locate their utility lines. When customers call, their lines will be located within 48 hours, Monday through Friday.

Q5. When will the “free” solar program be back again?

Response: The “free” solar program is currently under review, and we will promote it when it is available again. CPS

Energy's Simply Solar offers three options for expanding solar in our community. Customers may review the latest options at www.cpsenergy.com/simplysolar. Additionally, the customer was introduced to the solar table at the event.

Q6. How can I get a new streetlight?

Response: Customers can request to have a new streetlight installed from the City of San Antonio. Customers can make the request by calling 311, or can also make the request online. Customer was shown how to perform the request online.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 3 of 4 Customer Programs Fair Event Report‐Out

Q7. Can CPS Energy come out and help me wire my house? Rats have eaten through some of the wires and I can’t afford an electrician.

Response: Unfortunately, CPS Energy is unable to rewire our customers' homes. However, there are agencies who may be able to assist with this type of work. The customer was provided with a list of these agencies.

Q8. Are we going to be like Germany, eventually with 40% of our energy coming from renewable resources?

Response: Yes, through our Flex Path, CPS Energy will continue to adjust our plan as new technology matures. We currently expect to have 50% or more of our generation to be supplied by renewables by 2040.

Q9. Does CPS Energy provide some kind of transportation to these community events?

Response: At this time we do not provide transportation; however, we will share your feedback with leadership for consideration for future events similar to this one.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 4 of 4 Customer Care Fair Event Report‐Out

Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, District 2  Solar and Thermostat Programs  Power Quality & Reliability Date: 9‐27‐18 Time: 5:10  Rebate Programs Location: Eastside Education Training Center  Casa Verde  Customer Service Total Attendance: 75  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  Project Quest If Yes, By Whom? N/A  SAFD  Community First  SAWS

 Aetna  WIC  Amerigroup

 Texas Star Program

Outside of the event entrance Inside view of the event

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 3

Customer Care Fair Event Report‐Out Customer engaged discussing rebate information Employee explaining Customer Assistance Programs

Event Summary: The “Make Your Energy Bill Fall” Event in District 2 was on 9/27/2018 and began at 5:10 PM. Each customer was given a reusable CPS Energy bag that included an LED light bulb. Many customers expressed their appreciation for the light bulb. They were also provided a “passport” card outlining the event’s resource tables. Customers were pleased with the information they received. Additionally, several attendees asked when CPS Energy will be holding other events in their area since this event was very helpful.

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern Is there an organization that donates smoke alarms? CPS Energy Employee Response Yes, customers who are eligible for our Weatherization Program will receive a smoke alarm as part of the program’s health and safety measures. This particular customer was walked over to our Casa Verde weatherization table for assistance in completing an application.

Customer Question/Concern I am not home most of the day but my bill was very high, about $80. Why?

CPS Energy Employee Response CPS Energy bills have different charges/components. Our bills also include city services. During summer months, our customers tend to see higher energy consumption due to hotter weather. We encourage our customers to log into “My Portal” to examine their daily use. A team member was able to show the customer how to login to their energy portal on MMA to view her consumption. She was also given a short presentation on helpful energy conservation tips to help reduce her energy costs.

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 3

Customer Care Fair Event Report‐Out

Customer Question/Concern What is the difference between my old meter and the AMI meter I now have? What if I don’t want the smart meter?

CPS Energy Employee Response Usage is captured remotely with an AMI meter, and there is no need to have a meter reader visit a property to obtain a read. Our customers are also able to monitor day‐to‐day usage online, which offers more opportunities to understand energy use, and opportunities for conservation. Only consumption information is sent to CPS Energy with this meter. Personal data is never transmitted. Single‐family residential customers are provided the option of not having a smart meter. However, there is a monthly charge associated with dispatching a meter reader to obtain meter reads. Customers can complete a form requesting not to have the meter installed in their home. It can be found on our website: cpsenergy.com.

Customer Question/Concern What is our technology going to look like in the next 20 years?

CPS Energy Employee Response The customer was provided with a Flex Path presentation to explain that we remain flexible, and will keep our customers informed because there are many technology changes that may present themselves in the future. These include solar, wind, etc. We continuously monitor technology changes so we can deliver this information to our customers, and keep them engaged in future conversations around new technology and their benefits.

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 3 of 3

Customer Programs Fair Event Report‐Out Event Name: District 3 Simple Summer Savings Event Date: 6/23/2018

Location: Southside Lions Park Community CenterTotal Attendance: 196

Southside Lions Community Center

Inside the Community Center during the event CPS Energy team members speaking to customers about reliability

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 3 Customer Programs Fair Event Report‐Out

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

Event Highlights: During the event, customers were able to enroll in CPS Energy residential programs, learn about our public safety & education tips, and our Flexible Path . Additionally, CPS Energy hosted the following local partners to provide additional value to customers who attended the event: SAWS, San Antonio WIC, Honeywell, Community First,

Project Quest, CoSA Climate Ready and Superior Health.

# of Flex‐Path Surveys Received: 47

Flex Path Sentiment: District 3 customers were very appreciative of the event. Their main sentiment was focused on affordability. Overall, 54% of survey respondents had not heard of Flex Path , 39% were somewhat familiar, and 7% were familiar. Our customers were provided an explanation of Flex Path along with the informational graphic.

After receiving the information, customer sentiment was positive and supportive. The order of importance was affordability as top priority, reliability as second, and renewables in third place. Renewable energy sources were ranked

"very important" by 70% of the respondents, with 24% stating it was "somewhat important", and 6% answered "neutral".

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 3 Customer Programs Fair Event Report‐Out

Customer Questions Captured

1 I would like to install a solar‐powered sprinkler system. What options do I have?

Response: CPS Energy offers several solar programs for our residential customers; however, we do not currently offer a program specific to solar‐powered sprinkler systems. Our Simply Solar program includes the roofless solar program, which allows customers to buy shares in a community solar farm. This is an excellent program for renters or customers who do not want, or cannot have, solar panels on their roof. The SolarHost SA program installs and maintains solar panels on a customers' home at no cost to the customer. CPS Energy buys the power and customers receive a credit on their bill. This customer was introduced to staff at the solar table for personalized support. Additionally, the customer was introduced to the SAWS representative attending the event for additional information regarding sprinkler systems.

2 My home is in need of a new roof. What options do I have if I am low‐income?

Response: The City of San Antonio currently offers the Under 1 Roof Program, which helps income‐qualifying residents receive home roof assistance. Customers may call 210‐207‐6459 for more information. Additionally, there is another program for customers who have a roof that receives greater than 75% of direct sunlight, and who have a functional air‐ conditioner in their home. It is the Cool Roof Program, which provides rebates to customers who install cool roof material on their roof. Lastly, our Customer Response Unit (CRU) provided the customer a resource list that identifies additional

roofing assistance. The contact information for the CRU team was also provided to the customer for further assistance.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 3 of 3 Customer Care Fair Event Report‐Out

Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, District 3  Solar and Thermostat Programs  Power Quality & Reliability Date: 11‐08‐18 Time: 5:05 PM  Rebate Programs Location: Harlandale Community Center  Casa Verde  Customer Service Total Attendance: 82  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  Aetna If Yes, By Whom? N/A  Community First  COSA – Metropolitan Health District  SAWS

 SAFD  Superior Health  Texas Health Steps

Outside view of the event entrance Inside view of the event

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 2

Customer Care Fair Event Report‐Out Attendees receiving information at the registration table Customers engaged at the Public Safety & Education table

Event Summary: Attendees began arriving early and the event began at 5:05 PM. As attendees entered, they were welcomed by staff and were handed a reusable CPS Energy bag which included a LED light bulb. Registration table staff advised attendees to visit the participants’ tables for information regarding their services. Comments on the Passport Card Survey included: “very important topics, learned a lot,” “continue these events,” “the reps were very helpful…thank God for such good people.”

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern Do you still have the tree rebate program?

CPS Energy Employee Response Yes. CPS Energy has the Green Shade Tree Rebate program. After you purchase and plant a qualified shade tree, there is a $50 rebate. Additional information is on our website, www.cpsenergy.com. The site provides information on qualified tree species and additional guidelines.

Customer Question/Concern A streetlight needs repair on my street. How do I get it fixed?

CPS Energy Employee Response CPS Energy maintains the streetlights and will repair damage to existing streetlight which does include bulb replacement. You can report streetlight issues on our website, www.cpsenergy.com or you may call 353.2222 and speak with one of our Energy Advisors.

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 2

Customer Programs Fair Event Report‐Out

Event Name: District 4 Simple Summer Savings Event Date: 7/21/2018

Location: Ramirez Community CenterTotal Attendance: 139

Ramirez Community Center View of the event

CPS Energy team members providing Solar and Thermostat District 4 Staff member Edward Mungia set up an outreach table Program information at the event

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 3 Customer Programs Fair Event Report‐Out

Event Highlights: Customers were ready to enter the event at 8:45 am. Customers were greeted and provided a

CPS Energy reusable bag with an LED light bulb. They were also handed an event passport for the conservation kit

drawings and the "Home Depot" bucket grand prize. The passports included a customer feedback survey prompting

customers to provide their thoughts on the event. Although customers did not need to stay for the drawings, many

did and enjoyed the music and snacks in anticipation of the next winning drawing.

CPS Energy hosted many partners to help serve our community. The partners were SAWS, Aetna, Daughters of Charity,

CoSA Metro Health, Superior Health Plan, Project Quest, Community First Govt Programs & Preventative Health,

CoSA Climate Ready, and IDEA public schools.

Edward Mungia, Constituent Services and Special Projects Manager with District 4's Office of Councilman Saldana, also

partnered with us and provided an outreach table as part of the event. He thought the event went well and had a

good turnout. Customers expressed much appreciation for our presence and service.

Corporate Communications arranged for a corporate photographer and a photographer with the ad agency to be

present and take photos of community engagement. The photography itself drew extra attention and enhanced

engagement during the event. The Mobile Support Center (MSC) was staged outside in the parking lot by the

front entrance. Despite the heat, customers stopped by to explore its features.

# of Flex Path Surveys Received: 25

Flex Path Sentiment: District 4 customers were positive in sentiment. A total of 29 customers completed the survey.

In total, 59% of survey respondents had not heard of the Flex Path , 34% were somewhat familiar, and 7% were familiar.

They were provided an explanation of Flex Path and an informational graphic. Approximately half of attendees

were interested in the Flex Path information, and took the infographic. When customers were asked for their priorities,

the order of importance was affordability as the top priority, reliability was second, and renewables as third. Renewable

energy sources were ranked "very important" by 86% of the respondents, with 7% stating it was "somewhat important".

Seven percent (7%) answered "neutral", and no respondents answered “not important”.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 3 Customer Programs Fair Event Report‐Out

Customer Questions Captured

Q1. One customer asked why he couldn't be off the grid completely once he had solar installed.

Response: Customer was referred to the solar team's table, where he was provided an explanation of the need for "utility

power" during times that his solar panels are not able to generate sufficient power; such as, during cloudy days or at night.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 3 of 3 Customer Care Fair Event Report‐Out

Event Name: “Make Your Energy Bill Fall” CPS Energy Teams Present: Event, District 4  Flexible Path Date: 10‐25‐18 Time: 5:15  Solar and Thermostat Programs  Power Quality & Reliability Location: Miller’s Pond Community Center  Rebate Programs Total Attendance: 112  Casa Verde  Customer Service Media Present? ☐Yes ☒No  Smart Grid If Yes, Source: N/A  Public Safety & Education  Customer Assistance Programs Interview Done? ☐Yes ☒No Community Partners Present: If Yes, By Whom? N/A  Aetna

 Community First  SAWS  SAFD

 Texas Star

Outside view of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Customer engaged at the Customer Assistance Programs table Energy Advisor answers customer’s account questions

Event Summary: Attendees began arriving early at about 4:50 PM and the event began at 5:15 PM. As attendees entered, they were welcomed by staff and were handed a reusable CPS Energy bag which included a LED light bulb. Registration table staff gave them a “passport” and advised attendees to visit the participants’ tables for information regarding their services. Many attendees arrived with mailer in hand and asked for the free LED light bulb while completing their “passport” card. Comments made to staff as they exited the event included: “would never miss a CPS Energy event” and “thanks to CPS Energy for putting on this event.”

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern Do I have to get the new Smart Meter?

CPS Energy Employee Response Employee provided the following information. Single family residential customers are provided the option of not having a smart meter. There is a monthly charge if a meter reader is still needed to obtain meter reads. Customers must complete a form requesting not to have the meter installed in their home. It can be found on our website: www.cpsenergy.com.

Customer Question/Concern Why is my bill so high?

CPS Energy Employee Response Employee explained that the customer’s CPS Energy bill has different charges/components. Also, CPS Energy bills may also include city services. Employee was able to look up customer’s account to explain the different charges.

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Customer Care Fair Event Report‐Out

Customer Question/Concern If I cannot pay my bill, how do I get an extension or a payment plan?

CPS Energy Employee Response CPS Energy understands that there may be times when a customer is unable to pay their bill. Customer can set a payment plan online by enrolling in Manage My Account. Also, customers can contact CPS Energy at 210.353.2222 and speak with an Energy Advisor to set up a payment plan or request an extension. It is necessary to pay as indicated in their payment plan or by the extension date to avoid disconnection of services.

Customer Question/Concern Customer requested general move in information. CPS Energy Employee Response If you are a CPS Energy customer, you may transfer your account to your new residence by registering online at CPS Energy.com. If you are new to our service territory, you can call 210.353.2222, and an Energy Advisor can assist you with starting your services at your new home.

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Customer Programs Fair Event Report‐Out

Event Name: District 5 Simple Summer Savings Event Date: 6/2/2018

Location: The Neighborhood PlaceTotal Attendance: 193

The Neighborhood Place View of the inside during the event

CPS Energy team member offering Smart City information to customers at the event

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

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Event Highlights: Customers were ready to enter the event at 9:00 am. Customers were greeted and provided a

CPS Energy reusable bag with an LED light bulb. They were also handed an event passport for the conservation kit drawing.

Customers expressed appreciation for the event, and were able to learn of the customer programs offered by CPS Energy.

This included reliability, Smart Grid and our Flex Path . District 5 CAC member Andy Castillo attended the event and Kara Hill

engaged with Mr. Castillo. He commented positively on the great turnout and the information shared at the event.

CPS Energy hosted many partners to help serve our community. The partners were SAWS, Honeywell, WIC, The City of San

Antonio Development Services, CoSA Climate Ready, Superior Health, and Daughters of Charity.

# of Flex Path Surveys Received: 56

Flex Path Sentiment: District 5 customers were positive in sentiment. A total of 56 customers completed the survey.

In total, 58% of survey respondents had not heard of the Flex Path , 20% were somewhat familiar, and 22% were familiar.

They were provided an explanation of Flex Path with its informational graphic. Most attendees were interested

in the Flex Path information and related infographic.

District 5 residents rated affordability as their top priority, reliability second, and renewables as third. Renewable energy

sources were ranked "very important" by 82% of the respondents, with 13% stating it was "somewhat important". Two (2%)

percent answered "neutral", and 3% answered “not important”.

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Customer Questions Captured

Q1. Is CPS Energy ready for a national or regional blackout?

Response: CPS Energy has a strong commitment to providing our community with affordable and reliable energy service.

In doing so, we are ready with various contingency plans to maintain the constant flow of energy. This includes working

closely with the Electric Reliability Council of Texas (ERCOT) to ensure we continuously monitor (24x7x365) electric

generation and customer demand.

Q2. Why do my rates keep going up?

Response: CPS Energy has not had a rate increase in nearly five years. There are many factors that can impact your bill.

Bill changes can be attributed to weather (high or low temperatures), home efficiency, and personal comfort preferences.

CPS Energy offers many ways to help lower your bill. Please visit www.cpsenergy.com/savenow to learn about ways to

save.

Q3. If I have a gas leak, how do I report it?

Response: Gas leaks are very serious, and it is critical that each one is reported. If you feel there is a natural gas leak in

your home, please evacuate immediately and do not turn on/off any lights in your home on your way out. Customers

should call 210‐353‐HELP (4357) immediately to report a gas leak, and we will send someone over to investigate.

Q4. Can someone come look at my trees to see if it is CPS Energy's responsibility to trim them?

Response: If you are unsure if CPS Energy is responsible for tree trimming, customers can call 210‐353‐2222 to request a

review of the area.

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Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, District 5  Solar and Thermostat Programs  Power Quality & Reliability Date: 9‐20‐18 Time: 5:05  Rebate Programs Location: Normoyle Community Center  Casa Verde  Customer Service Total Attendance: 100  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  SAFD If Yes, By Whom? N/A  Project Quest  Amerigroup  Aetna

 WIC  Community First  SAWS

 Texas Star Program

Outside of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Customer engaged with employee providing safety information Customer engaged at the Customer Assistance Programs table

Event Summary: The “Make Your Energy Bill Fall” Event in District 5 was on 9/20/2018 and began at 5:05 PM. The majority of attendees at this event were senior citizens. Each customer was greeted with a reusable CPS Energy bag that included a LED light bulb. Many attendees expressed their appreciation for the light bulb. They were also provided a “passport” card outlining the event’s resource tables. Customers were pleased with the information they received, in addition to the weatherization kits that were given away as raffle prizes.

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern Will CPS Energy be participating in October’s National Night Out? Can you be at the Quintana Neighborhood Association (QNA) event that evening? CPS Energy Employee Response Yes, CPS Energy will be participating in many National Night Out events on October 2nd. Our outreach team was able to confirm attendance at the customer’s National Night Out event.

Customer Question/Concern If I smell gas or think I have a gas leak, do I call you and 911?

CPS Energy Employee Response Gas leaks are very serious, and it is critical that each one is reported as soon as possible. Customers should evacuate immediately if they suspect there is a natural gas leak in their home. Customers should not turn on/off any lights in the home on their way out. Customers should call 911 and 210‐353‐HELP (4357) immediately to report a gas leak. First responders and CPS Energy crews will be dispatched immediately to investigate.

Customer Question/Concern At the safety table, attendee asked “what are you all about?”

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Customer Care Fair Event Report‐Out CPS Energy Employee Response CPS Energy promotes safety by educating citizens to call 811 two days before all digging on their property. CPS Energy will mark the infrastructure that’s buried below the area of excavation so our customers can proceed safely with their projects.

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Customer Programs Fair Event Report‐Out

Event Name: District 6 Simple Summer Savings Event Date: 5/31/2018

Location: Cuellar Community Center Total Attendance: 83

Cuellar Community Center View of the inside during the event

CPS Energy team member engaging with our customers at the event Our community partner SAWS engaging with customers

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

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Event Highlights: Customers were ready to attend the event, they were greeted and provided a CPS Energy reusable

bag with an LED light bulb. They were also handed an event passport for the conservation kit drawing.

Customers expressed appreciation for the event, and were able to learn of the customer programs offered by CPS Energy.

This included reliability, Smart Grid and our Flex Path . Raul Zamora from Councilman Brockhouses' office

was in attendance, and expressed "kudos" for the amount of information being provided to constituents.

District 6 CAC Member Al Rodriguez was also in attendance. He was greeted by the team, and provided an overview of the

various tables at the event, where he was able to see customers engaging with our employees and community partners.

CPS Energy hosted many partners to help serve our community. The partners were SAWS, Honeywell, WIC, Project Quest,

City of San Antonio Development Services, CoSA Climate Ready, and Daughters of Charity.

# of Flex Path Surveys Received: 12

Flex Path Sentiment: District 6 customers were positive in sentiment. A total of 12 customers completed the survey.

In total, 55% of survey respondents had not heard of Flex Path , 18% were somewhat familiar, and 27% were familiar.

Customers were provided with an explanation of Flex Path and its informational graphic. Most attendees were interested

in the Flex Path information and infographic.

District 6 customers chose affordability as their top priority, reliability as second, and renewables as third. Renewable energy

sources were ranked "very important" by 92% of the respondents, with 8% stating it was "somewhat important". No

respondents answered "neutral" or “not important”.

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Customer Questions Captured

Q1. When are we going to put up more streetlights?

Response: To request additional streetlights, customers may call 3‐1‐1. Each request is routed to the City of San Antonio's

Development Services Department for review and processing. If the request is approved, City Staff will provide

CPS Energy with an authorization for installation of the requested streetlight.

Q2. Please provide smart meter information in Spanish.

Response: For our customers' convenience, Smart Meter information is available online in Spanish at: https://www.cpsenergy.com/content/dam/corporate/en/Documents/SmartGrid/SG_FAQ_Span.pdf

Q3. Do I call CPS Energy for a gas leak?

Response: Gas leaks are very serious, and it is critical that each one is reported. If you feel there is a natural gas leak in

your home, please evacuate immediately, and do not turn on/off any lights in your home on your way out. Customers

should call 210‐353‐HELP (4357) immediately to report suspected gas leaks, and we will send someone over to investigate.

Q4. What/where are all of your construction timelines published?

Response: CPS Energy works out in the community 24x7x365 doing maintenance, service restoration and new

customer builds. We do not have a master publication of all work happening within our territory. However, if you need

information on a specific project, you can call 210‐353‐2222 for additional information.

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Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, District 6  Solar and Thermostat Programs  Power Quality & Reliability Date: 9‐11‐18 Time: 5:00  Rebate Programs Location: Zachry Middle School Cafeteria  Casa Verde  Customer Service Total Attendance: 198  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  CoSA Climate Ready If Yes, By Whom? N/A  Community First  Daughters of Charity Services of San Antonio

 SAWS  Texas Star Program

Outside view of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Customer engaged with Oscar Medina from Casa Verde Customer obtaining information at the Flexible Path table

Event Summary: The “Make Your Energy Bill Fall” Event in District 6 was on 9/11/2018 beginning at 5 PM. Each customer was greeted and given a reusable CPS Energy bag that included a LED light bulb. They were also provided a “passport” card outlining the event’s resource tables. Customers were pleased with the information they received, and their comments on our feedback surveys were very positive. Many customers shared that they received their mailer last week and had been looking forward to the event. Zachry Middle School Principal, Ms. Allain and school counselor, Mr. Vargas, told staff that they were very happy to host an event that would be helpful for their students and their families. CPS Energy Board Trustee, Dr. Homer Guevara Jr., attended the event. He met with various staff at their tables and also indicated he had invited his students to the event. Citizens Advisory Committee member, Al Rodriguez, also attended the event.

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern How do I get refunded when I accidently donated $100 to REAP? CPS Energy Employee Response After researching the issue, the customer was contacted and his account was credited the misapplied payment. Customer was happy with the resolution.

Customer Question/Concern Does having our house ceiling fans “on” help?

CPS Energy Employee Response Yes, having ceiling fans on helps circulate air in a customer’s home, which helps make it feel cooler. Using fans also help conserve energy if the thermostat is adjusted to raise the temperature by a few degrees.

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Customer Care Fair Event Report‐Out Customer Question/Concern How old do you have to be to qualify for the Senior Citizen Billing program?

CPS Energy Employee Response Customers must be at least 60 years of age or older to qualify for this program. This program provides qualified senior citizens additional time to pay their utility bill each month, allowing 25 days instead of 16 days.

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Customer Programs Fair Event Report‐Out

Event Name: District 7 Simple Summer Savings Event Date: 7/26/2018

Location: St. Dominic's Catholic Church Total Attendance: 185

St. Dominic's Catholic Church View of the inside during the event

CPS Energy team member Josue Martinez greeting District 7 Staffer Lexi Bachran and interns, customers at the event pictured with Ronnie Guest and Roland Hinojosa

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

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Event Highlights: Customers were ready to enter the event at 5:00 pm. Customers were greeted and provided a

CPS Energy reusable bag with an LED light bulb. They were also handed an event passport for the conservation kit

drawings and a "Home Depot" bucket grand prize. The passports included a customer feedback survey prompting

customers to provide their thoughts on the event. Although customers did not need to stay for the drawings, many

did to enjoy the music and snacks in anticipation of the next winning announcement.

CPS Energy hosted many partners to help serve our community. The partners were SAWS, Aetna, Daughters of Charity,

SA Food Bank, Superior Health Plan, Carelink, Community First Govt Programs & Preventative Health, CoSA Climate Ready,

and Honeywell.

Lexi Bachran, Community Outreach Coordinator for District 7's Office, also partnered with us and provided an outreach table

as part of the event, along with two of her interns. She was thankful we invited her, and she thought it was a good turnout.

Customers expressed much appreciation for our presence and service.

# of Flex Path Surveys Received: 33

Flex Path Sentiment: District 7 customers were positive in sentiment. A total of 34 customers completed the survey.

In total, 47% of survey respondents had not heard of Flex Path , 44% were somewhat familiar, and 9% were familiar.

Customers were provided an explanation of Flex Path along with an informational graphic. Approximately half of attendees

were interested in the Flex Path information and the infographic.

Affordability was the top priority for D7 residents, with reliability second, and renewables as third. Renewable energy

sources were ranked "very important" by 76% of the respondents, with 12% stating it was "somewhat important", and 12%

answered "neutral". No respondents answered “not important”.

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Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, District 7  Solar and Thermostat Programs  Power Quality & Reliability Date: 10‐09‐18 Time: 5:15  Rebate Programs Location: Braun Station Elementary  Casa Verde  Customer Service Total Attendance: 143  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  AETNA If Yes, By Whom? N/A  Community First  KLRN  Project Quest

 SAWS  SAFD  Texas Star Program

Outside view of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Customer engaged at the Public Safety & Education table Flexible Path information provided to attendees

Event Summary: The District 7 event began at 5:15 PM. There was steady traffic throughout the event. As attendees entered, they were greeted by a CRU member and were handed a reusable CPS Energy bag which included a LED light bulb. Also, they received a “passport” and were encouraged to visit each station to receive event participants’ information. Customer comments were positive. Some comments to staff were: “Thank you all for being here,” “Wonderful, informative event,” and “You all did good.”

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern Where can I get free insulation? CPS Energy Employee Response Employee advised customer that CPS Energy has the CASA Verde Weatherization Program. This program provides attic insulation, wall insulation and replacement of incandescent light bulbs with LED bulbs. This program requires proof of income and income must meet 200% of the Federal Income Guidelines. Additional information is available on our website, www.cpsenergy.com.

Customer Question/Concern CPS Energy senior citizen programs and the Affordability Discount Program should not have income guidelines, like SAWS.

CPS Energy Employee Response Employee thanked the customer for their feedback and agreed to share this information with leadership for consideration as programs are evaluated and enhanced in the future.

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Customer Care Fair Event Report‐Out

Customer Question/Concern Do I call 811 or does the contractor call?

CPS Energy Employee Response Contractors should contact us and allow two business days for locating the lines before digging. Please make sure your contractor has contacted 811 before the work is started. This will keep you and your neighbors safe.

Customer Question/Concern How does the yearly review for the Budget Payment Plan work? CPS Energy Employee Response Employee explained that after a customer has been on the program a year, CPS Energy calculates any difference between the average bill and the actual monthly usage. If there is a debit balance over $300, the customer can have an installment plan to pay this amount. If it is less than $300 or there is a credit balance, this amount will be applied to the monthly bill.

Customer Question/Concern How can I check on my energy use?

CPS Energy Employee Response Employee showed customer how to use My Energy Portal and Manage My Account. Employee showed customer how to enroll online at the CPS Energy website.

Customer Question/Concern How can I conserve energy?

CPS Energy Employee Response Employee provided energy conservation tips which included: using ceiling fans to feel about 4 degrees cooler, close blinds on windows that face the sun and unplug TVs when not in use. Additionally; employee offered an energy conservation booklet and referred our customer to our other programs that can help them conserve energy.

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Customer Programs Fair Event Report‐Out

Event Name: District 8 Simple Summer Savings Event Date: 5/12/2018

Location: Our Savior Lutheran ChurchTotal Attendance: 150

Our Savior Lutheran Church View of the inside during the event

CPS Energy team member engaging with our customers Honeywell engaging with a customer

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

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Event Highlights: This was our first Simple Summer Savings Event. A handful of customers were ready to attend the

event prior to 9am. Customers were greeted and handed a bag with an LED light bulb. They were also handed an event

"passport" for energy conservation kit drawings. Customers expressed appreciation for the event and were able to learn of

the customer programs offered by CPS Energy including, reliability, Smart Grid and our Flex Path . One customer was

excited upon leaving; she had no idea there was a number to call to find out where utilities were buried (811) and

that she learned so much. The Mobile Support Center (MSC) was staged in the parking lot, which increased attendance.

Our partners were Honeywell, City of San Antonio Metro Health Department, City of San Antonio Code Compliance,

Daughters of Charity, and City of San Antonio Climate Ready.

# of Flex Path Surveys Received: N/A

Flex Path Sentiment: At the time the event was held, there were no surveys developed; however, the team did hand

out flyers for the Flex Path Public Input Session. The sentiment for Flex Path was positive.

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Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, District 8  Solar and Thermostat Programs  Power Quality & Reliability Date: 8‐30‐18 Time:  Rebate Programs Location: Brandeis High School Cafeteria  Casa Verde  Customer Service Total Attendance: 76  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  CoSA Climate Ready If Yes, By Whom? N/A  WIC  Community First  Aetna

 SAWS  Methodist Children’s Home  Catholic Charities

Outside view of the event Inside view of event

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Customer Care Fair Event Report‐Out Team members engaging with customers Gas team educating customer about gas safety

Event Highlights: Customer traffic was steady for the 8/30/2018 “Make Your Energy Bill Fall” Event in District 8. Each customer was greeted and given a reusable CPS Energy bag and a FREE LED light bulb. Customers were also provided a “passport” card outlining the event’s resource tables. Customers were pleased with the information they received, and their comments on our feedback surveys were very positive.

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern At the Flexible Path table, a customer mentioned that she had solar panels installed 2 years ago, but has not had a reduction in her bill.

CPS Energy Employee Response Customer information was documented for a follow‐up, to include an energy audit, and support from the Power Quality & Reliability team.

Customer Question/Concern Customer stated that she had a smart meter installed a few months ago, and now her bill is too high. She indicated that she cannot afford to pay her bills.

CPS Energy Employee Response CRU employee spoke with the customer privately to discuss her concerns. Employee reviewed bills with the customer, and assisted her with program applications (Bexar County and Affordability Discount) for bill payment assistance. CRU posted a 3‐week extension on her account so she may have time to obtain financial assistance. Additionally, this customer stated that weatherization of her home was declined because her home is only 10 years old. The only opportunity for reducing consumption was the replacement of windows, which are not covered under the Casa Verde program. CRU referred the customer to AACOG and their window‐replacement program. Customer was satisfied with the assistance provided by our CRU team member.

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Customer Programs Fair Event Report‐Out Event Name: District 9 Simple Summer Savings Event Date: 6/26/2018

Location: Phil Hardberger Park Urban Ecology CenterTotal Attendance: 92

Phil Hardberger Park Urban Ecology Center View of the inside of the ecology center during the event

CPS Energy team members providing power quality District 9 Citizens Advisory Committee member Joe Yakublik information at the event with Samantha Perez (Outreach Manager)

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

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Event Highlights: Joe Yakublik, CPS Energy's Citizen Advisor Committee member representing COSA Council

District 9, attended the Simple Summer Savings Fair among a group of CPS Energy customers. During the event, customers were able to enroll in CPS Energy's residential programs, learn about public safety and education, and provide feedback regarding CPS Energy's Flexible Path . Additionally, CPS Energy hosted the following local partners to provide additional value to customers attending the event: SAWS, San Antonio WIC, San Antonio Food Bank, Community First

Health Plans, Aetna, COSA Climate Ready, Project Quest, Daughters of Charity, University Health Systems Carelink and

Superior Healthplan.

# of Flex‐Path Surveys Received: 17

Flex Path Sentiment: District 9 customers were overall neutral in sentiment. In total, 76% of survey respondents had not heard of the Flexible Path , 18% were somewhat familiar, and 6% were familiar. They were provided an explanation and dialogue with the Flexible Path informational graphic. Approximately half of the attendees were interested in the Flexible Path dialogue and took the infographic. The order of importance was affordability as the top priority, reliability second, and renewables as third. Renewable energy sources were ranked "very important" by 88% of the respondents with 12% stating it was "somewhat important", and no respondents answered "Neutral" or "Not

Important".

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Customer Questions Captured

1 I am concerned because my neighbor told me that a smart meter would kill me.

Response: Smart meters, which operate by transmitting and receiving information wirelessly, are an important element of the effort to bring electric systems into the 21st century.

A smart meter emits radio frequency (RF) energy just like other wireless devices, and emit far less than many, including common household items like cordless phones, microwaves and baby monitors. The Federal Communications

Commission (FCC) requires that all radio communicating devices be tested to ensure that they meet Federal standards before they are allowed to transmit within the radio spectrum. RF emitted by smart meters is well below the limits set by the Federal Communications Commission.

Here are some additional resources for reference: https://www.cpsenergy.com/content/dam/corporate/en/Documents/SmartGrid/SG_CC_Myths_vs_Facts_Fact_Sheet.pdf https://www.cpsenergy.com/content/dam/corporate/en/Documents/SmartGrid/CPS Energy SGI Brochure8.11.16.pdf

I keep calling customer service to tell them I have two gates now allowing meter readers to go through one to read the meter and not bother the dog in the other gate but the meter reader still does not use it. They keep estimating my 2 bill which is too high.

Response: Customer Response Unit (CRU) met with the customer at the event and gathered additional information from the customer. CRU placed a notification on the customer account to remind our team members of the property access.

Additionally, we worked with the customer to identify a convenient day/time in which CPS Energy could install an AMI meter which would minimize the need for access to her property. AMI meter is scheduled to be installed, and CRU will continue to monitor until the case is closed.

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3 So how much does your CEO get paid? I heard it was $700k.

Response: We appreciate every customer and understand they may have questions regarding our President & CEO’s salary. Recently, our Board of Trustees conducted their annual performance evaluation of our President & CEO, Paula

Gold‐Williams. The Board unanimously agreed to:

• Increase her base salary from $445,000 to $471,700. (6%)

• Award Paula at‐risk compensation of $154,593 for the Annual Incentive Plan (AIP) for the year ended January 31, 2018

• Award additional at‐risk compensation of $212,073.50, for performance specified in the Long Term Incentive Plan (LTIP) according to her CEO contract. Payment of one half of this award ($106,036.25) was deferred until 2019. In this way, the Board of Trustees incentivizes the CEO to remain with the company.

Paula is compensated in two ways: base salary and "at‐risk" compensation. Her base salary is her monthly pay that is paid equally each month. "At‐risk compensation" on the other hand, means that this pay is not guaranteed and is based on Paula's performance against specific metrics, and is ultimately awarded based on the decision of the Board.

Our CEO was measured on 14 metrics. She was outstanding on 6 of the 14 and achieved (successful) on a total (including the 6) on 11 of 14.

Specifically, there is an Annual Incentive Plan (AIP) that has 7 metrics/measurements that evaluates annual performance while the Long‐term Incentive Plan (LTIP) of 7 metrics/measurements is a two year look at performance.

The CPS Energy Board of Trustees reviewed the CEO scorecard, both AIP & LTIP, which includes metrics for customer

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satisfaction, financial performance, and operational excellence.

All of the measurements and attainments have been verified by a third‐party industry expert, ScottMadden.

We work in a fast‐paced, exciting energy industry that is changing every day. Leading the way for our company to succeed is our President & CEO, Paula Gold‐Williams. She has a solid vision anchored in new concepts like Smart Cities/ Smart

Communities, and our Flexible Path. CPS Energy's position as a national industry leader and her recognition as a leader in the industry and in our community is reflected in the Board's decision regarding her compensation.

4 What do y'all do with the trash and organics that do not fit here anymore?

Response: CPS Energy does not have purview over solid waste. CPS Energy is the fee collector for City

Services, which includes solid waste. For any questions in regards to trash or organics, you may call the City of San Antonio

Solid Waste Management office at 210‐207‐6428.

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Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, District 9  Solar and Thermostat Programs  Power Quality & Reliability Date: 10‐18‐18 Time: 5:00  Rebate Programs Location: Alzafar Shrine  Casa Verde  Customer Service Total Attendance: 79  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  Community First If Yes, By Whom? N/A  City of San Antonio Metropolitan Health District  SAWS

 SAFD  Superior Health

Outside view of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Customer engaged at the Customer Assistance Programs table Rebate Programs information provided to attendees

Event Summary: Although there was heavy rain and traffic in the area, there were several early arrivals and the event began at 5 PM. As attendees entered, they were welcomed by staff and were handed a reusable CPS Energy bag which included a LED light bulb. Registration table staff gave them a “passport” and provided general information on what to expect at the fair including the opportunity to win an Energy Conservation Kit. Citizens Advisory Committee District 9 Representative, Joe Yakubik, attended the event and visited with staff at the various tables. A customer at the event stopped at the registration table to advise staff he had a Home Energy Assessment last year and was very pleased with the assessment, especially the replacement of all of his home’s light bulbs. Other comments made to staff as they exited the event included: “very cool event” and “thank you for the light bulb.”

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern Is CPS Energy hiring?

CPS Energy Employee Response Yes. Please check our website, www.cpsenergy.com, to see what positions are open, to apply online and to stay updated on job openings.

Customer Question/Concern How often do you have these events?

CPS Energy Employee Response Employee advised attendee that we have had several events this year in different areas of our service territory. Also, we have some additional fairs scheduled through the first two weeks in November and plan to keep having fairs in 2019. Our website, www.cpsenergy.com, lists our fairs on the “Upcoming Events” page.

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Customer Care Fair Event Report‐Out

Customer Question/Concern Customer made the following comment at the registration table: “I have been wanting to sign up for the program that turns your energy on and off, but I haven’t had a chance to call.”

CPS Energy Employee Response Employee responded that this information is available at our fair today. Employee walked the customer to the Thermostats Program table where the customer was informed of the various CPS Energy thermostat options.

Customer Question/Concern Do you still have the program that comes to our home and checks to see if there is enough insulation? CPS Energy Employee Response Yes. It is the Home Energy Assessment Program. You can request an assessment on our website, www.cpsenergy.com, or by calling 210.353.2728.

Customer Question/Concern Who is responsible for calling 811?

CPS Energy Employee Response If you have a contractor, the contractor needs to call 811. If you are doing this work, you must call 811. Also, you should make sure your contractor calls 811 for your and your neighbors’ safety.

Customer Question/Concern If a homeowner hires a contractor to dig and the contractor hits a line, who is responsible?

CPS Energy Employee Response Your contractor is responsible.

Customer Question/Concern I need to have a tree trimmed that I think is too close to power lines.

CPS Energy Employee Response Energy Advisor placed a tree trimming inspection order for the customer. Employee advised the customer that the inspection will determine if the tree is close to CPS Energy power lines and if it is, we will trim the tree.

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Customer Care Fair Event Report‐Out

Customer Question/Concern What is 811?

CPS Energy Employee Response When any project, such as installing a fence, requires digging, the contractor must call this number to have electric, natural gas, cable and phone lines located prior to digging in the project’s area. If you are doing the work, then you must call. This is for everyone’s safety.

Customer Question/Concern How do you read my meter?

CPS Energy Employee Response CPS Energy has Smart Meters which transmit your energy usage wirelessly for billing purposes.

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Councilman Perry,

Thank you again for the opportunity to have the Customer Program Fair (CPF) in your district. Our Customer Response Unit (CRU) team is committed to serving our community, and all year long they take great care of our customers in their neighborhoods at outreach events and in face to face meetings.

Recently, we held a Customer Programs Fair (CPF) in your district in support of our Flexible Path conversation at the Hamilton Community Center. The attached event report has additional information for you and your team as reference on this recent effort in your area. These CPF’s allow customers across the community the opportunity to learn ways to save money and learn to manage their energy use.

Over 180 of your, District 10 constituents met with our team during the event including Mr. Steven Peterson, a representative from your office. Mr. Peterson noted it was a “great event”, and spent an hour visiting with our team to learn more about our organization, and engaging with customers at the event. It was great to see Steve and I want to thank him for his engagement.

As we continue to educate the community on our Flexible Path, we want to hear what our customers think about the future of energy. To capture their feedback, we asked customers that attended the event to complete our Flexible Path survey. We appreciate all of their feedback because it will assist us as we plan for the communities future energy needs.

We were able to capture many great questions from the event and our team addressed them on the report provided. Please feel free to utilize these responses if a customer makes an inquiry with your office. In cases where additional research was/is necessary our CRU team will follow up with the customer directly.

As always, thank you for your continued support and we look forward to working with you and your team in District 10. If you have any questions, please feel free to contact me, your CRU representative or government relations team member.

Best Regards, Jesse Hernandez Director of Community Programs

CC: Paula Gold‐Williams, President & CEO Cris Eugster, Chief Operating Officer Felecia Etheridge, Chief Customer Engagement Officer Carolyn Shellman, Chief Legal & Administrative Officer Kathy Garcia, VP Government and External Relations & Public Policy Maria Garcia, VP Community & Key Accounts Engagement John Leal, Director of Local Government Relations

Customer Programs Fair Event Report‐Out Event Name: District 10 Simple Summer Savings Event Date: 6/7/2018

Location: Hamilton Community CenterTotal Attendance: 180

CPS Energy team member explaining smart thermostat program to residents View of the Hamilton Community Center during the event

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

First, Project Quest, CoSA Climate Ready and Superior Health.

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# of Flex‐Path Surveys Received: 38

Flex Path Sentiment: D10 customers were very appreciative of the event, and they would like to see more community engagement and educational opportunites/tips for saving energy. Overall, 69% of survey respondents had not heard of the Flex Path , 23% were somewhat similar, and 5% were familiar. Our customers were provided with an explanation of Flex Path along with the informational graphic. After the explanation, the sentiment was positive and supportive. When asked, the customers' order of importance was in the following order, from highest to lowest: affordability, reliability, and renewable energy. Renewable energy services were ranked "very important" by 74% of respondents, with 10% stating it was somewhat important.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 3 Customer Programs Fair Event Report‐Out

Customer Questions Captured

1 Can Casa Verde help me if I live in an apartment, and if I am on a fixed income?

Response: Casa Verde can assist renters of single‐family homes, and in some cases, duplexes. Renters will first need to obtain landlord permission. When duplex or quad‐plex home renters apply for Casa Verde, all residents must apply for the program, and meet income qualifications. The Casa Verde program is not open to apartment complexes at this time. However, customers living in apartment complexes can take advantage of other customer programs (i.e. Affordability Discount Program, My Thermostat Rewards etc).

2 Is it true that CPS Energy is taking control of our thermostats?

Response: CPS Energy cannot control your thermostat unless you voluntarily enroll in CPS Energy’s My

Thermostat Rewards program. There are many benefits, including saving energy during times when there is high energy usage. Once you have enrolled in the program, CPS Energy can adjust your thermostat in hot summer days or cold winter days. However, you always have the choice to opt out. Simply adjust your thermostat to your desired temperature, or use your convenient mobile app. Participating in our program allows you to help CPS Energy and our community manage times of high energy use. Additionally, CPS Energy provides participants a rebate on an annual basis for helping save energy in our community.

3 Does CPS Energy have good electricians to recommend to their customers?

Response: Hiring an electrician is an important, personal choice, which can lead to a long‐term relationship. The good news is there are great electricians out there, so there are many options. CPS Energy recommends three steps when hiring a contractor: (1) Interview them; (2) Ensure they are licensed and bonded; and (3) Check references.

4 What do we need to do to get a solar system?

Response: CPS Energy’s Simply Solar offers three options for expanding solar in our community. Customers can review their options in our Simply Solar literature, or online at www.cpsenergy.com/simplysolar. Additionally, the customer who asked the question was introduced to the solar team at this event for additional information.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 3 of 3 Customer Care Fair Event Report‐Out

Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, District 10  Solar and Thermostat Programs  Power Quality & Reliability Date: 10‐04‐18 Time: 5:15  Rebate Programs Location: St. Pius X Catholic Church  Casa Verde  Customer Service Total Attendance: 72  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  AETNA If Yes, By Whom? N/A  Community First  SA Tomorrow  Project Quest

 SAWS  SAFD  Texas Star Program

Outside view of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Customer engaged at the Public Safety & Education table Customer Assistance Programs information provided to attendee

Event Summary: The District 10 event began at 5:15 PM. As attendees entered, they were greeted by a CRU member and were handed a reusable CPS Energy bag which included a LED light bulb. Also, they received a “passport” and were encouraged to visit each station to receive event participants’ information. Customers were very appreciative of our presence in District 10. Several attendees stated to staff that they appreciate all that CPS Energy does for the community.

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern When can I get rooftop solar for free? CPS Energy Employee Response The program is currently at capacity. However, at this time we are looking at additional options. Please check our website, www.cpsenergy.com, for updates on this program.

Customer Question/Concern Sometimes my thermostat is not working at the settings I have chosen. Why?

CPS Energy Employee Response The employee explained that if you have a Smart Thermostat and have enrolled in the My Thermostat Rewards program, CPS Energy briefly adjusts your thermostat settings during peak usage times. However, during an event you can opt out at any time through your thermostat to return to your normal settings.

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Customer Care Fair Event Report‐Out

Customer Question/Concern Do I call 811 or does the contractor call?

Customer Question/Concern By calling 811, will my yard be mowed? CPS Energy Employee Response No. They will only notify utility companies to locate lines where you or your contractor may be digging.

Customer Question/Concern Why is SAWS not notified?

CPS Energy Employee Response SAWS is not part of 811. You or your contractor will need to contact SAWS.

Customer Question/Concern How deep are my utilities?

CPS Energy Employee Response Employee advised that CPS Energy does not give the depth of the lines due to erosion and contractor final elevations, therefore anytime customers or their contractors will be digging they are required to call 811 to have their lines located.

Customer Question/Concern How long do I have to leave the flags in my yard?

CPS Energy Employee Response You should leave the flags until excavation work is completed in the area.

Customer Question/Concern Why doesn’t CPS Energy trim trees?

CPS Energy Employee Response CPS Energy continues to trim trees that are close to power lines. You can request this service by going to our website, cpsenergy.com and completing a request form or you may call 210‐353‐2222.

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Customer Care Fair Event Report‐Out Customer Question/Concern Are there any thermostat rebates?

CPS Energy Employee Response Customer was informed of the various thermostat options available to our customers and also discussed the “My Thermostat Rewards” program.

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Suburban City Outreach

Customer Programs Fair Event Report‐Out

Event Name: Somerset Simple Summer Savings Event Date: 5/17/2018

Location: Somerset Multi‐Purpose CenterTotal Attendance: 21

Somerset Multi‐Purpose Center View of the inside during the event

Lynda Rodriguez with Governmental Relations engaging CPS Energy CRU member Priscilla Robledo engaging with with customers, and looking inside an our customers energy conservation kit

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

Prepared By: Jesse Hernandez, Director of Community Programs Community Key Accounts Engagement Page 1 of 2 Customer Programs Fair Event Report‐Out

Event Highlights: Somerset was a quiet event. Although we coordinated with the Somerset event manager,

the high school later scheduled a STEM event for the same evening, which possibly impacted attendance.

Customers who attended were from nearby housing, and were appreciative of our appearance and the information we were

sharing. Our partners included Project Quest, Aetna, SAWS, Daughters of Charity, Community First, and Honeywell.

# of Flex Path Surveys Received: N/A

Flex Path Sentiment: At the time the event was held, there were no surveys developed; however, the team did hand

out flyers for the Flex Path Public Input Session. The sentiment for Flex Path was positive.

Prepared By: Jesse Hernandez, Director of Community Programs Community Key Accounts Engagement Page 2 of 2 Customer Programs Fair Event Report‐Out

Event Name: Somerset Simple Summer Savings Event Date: 5/17/2018

Location: Somerset Multi‐Purpose CenterTotal Attendance: 21

Somerset Multi‐Purpose Center View of the inside during the event

Lynda Rodriguez with Governmental Relations engaging CPS Energy CRU member Priscilla Robledo engaging with with customers, and looking inside an our customers energy conservation kit

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 2 Customer Programs Fair Event Report‐Out

Event Highlights: Somerset was a quiet event. Although we coordinated with the Somerset event manager,

the high school later scheduled a STEM event for the same evening, which possibly impacted attendance.

Customers who attended were from nearby housing, and were appreciative of our appearance and the information we were

sharing. Our partners included Project Quest, Aetna, SAWS, Daughters of Charity, Community First, and Honeywell.

# of Flex Path Surveys Received: N/A

Flex Path Sentiment: At the time the event was held, there were no surveys developed; however, the team did hand

out flyers for the Flex Path Public Input Session. The sentiment for Flex Path was positive.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 2 Customer Programs Fair Event Report‐Out Event Name: Elmendorf Simple Summer Savings Event Date: 6/12/2018

Location: St. Anthony's Church HallTotal Attendance: 17

CPS Energy team member explaining our flexible path to residents

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

Project Quest, CoSA Climate Ready and Superior Health.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 3 Customer Programs Fair Event Report‐Out

# of Flex‐Path Surveys Received: 5

Flex Path Sentiment: The customer sentiment in Elmendorf was neutral. All 17 attendees were offered a survey, but only 5 were completed and returned. Overall, 2 respondents had not heard of Flex Path , 2 were somewhat familiar, and only 1 was familiar. Our customers were provided an explanation of Flex Path along with the informational graphic.

When our 5 customers were asked to rank their priorities among affordability, reliability, and renewables, their choices were as as follows: affordability was the top priority, reliability was second, and last was the choice of renewables. Specific to renewable resources only, these were ranked "very important" by 3 of our customers, with 2 stating it was "somewhat important". No respondents answered "neutral" or "not important".

Prepared By: Jesse Hernandez, Director of Community Programs

Community & Key Accounts Engagement Page 2 of 3 Customer Programs Fair Event Report‐Out

Customer Questions Captured

1 Are there any energy efficiency programs offered for customers who live in apartments?

Response: CPS Energy partners with Home Depot, Lowe's and Batteries Plus to offer products associated with our "In‐Store Rebates Program." Product offerings include various LED light bulbs at discounted prices.

Customers living in apartment complexes can also take advantage of other customer programs

(i.e., Affordability Discount Program, Senior Citizens' Billing Program, Budget Payment Plan, etc).

This information has been sent to all city and county offices and can also be found on our website www.cpsenergy.com.

2 For new construction or a remodel, who do I contact to remove service and meter?

Response: To begin the process for removal of a temporary service associated with a new construction or remodeling , our customers may contact our main customer service line (210) 353‐2222. However; our Customer Engineering Department helps coordinate new construction activities. They can be reached at (210) 353‐4050 between 7:30am ‐ 4:00pm, Monday through Friday. This team is also accessible via e‐mail at: [email protected]. Additionally; customers may visit one of our two locations: (1) 17281 N. Green Mountain Rd. San Antonio, Texas 78247, or (2) 7814 S. Zarzamora, Bldg #3 San Antonio,

Texas 78224. Our Customer Response Unit (CRU) team was able to address this customer's question at this event.

3 How can I find out if CPS Energy can provide a gas service meter for a new home?

Response: Specific to adding gas service to a home, customers may contact our Customer Engineering Department for installation of gas service in their home. The Customer Engineering team may be reached at (210) 353‐4050 between

7:30am ‐ 4:00pm, Monday through Friday. They are also available via email at [email protected]. For personal assistance,

the Customer Engineering team is available at 17281 N. Green Mountain Rd., San Antonio, TX 78247, or at 7814

S. Zarzamora, Bldg #3, San Antonio, TX 78224. Our CRU team was able to help answer this customer's questions at the event.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 3 of 3 Customer Programs Fair Event Report‐Out Event Name: Elmendorf Simple Summer Savings Event Date: 6/12/2018

Location: St. Anthony's Church HallTotal Attendance: 17

CPS Energy team member explaining our flexible path to residents

Media Present?: No If Yes, Source: N/A

Interview Done?: N/A If Yes, By Whom?: N/A

Project Quest, CoSA Climate Ready and Superior Health.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 3 Customer Programs Fair Event Report‐Out

# of Flex‐Path Surveys Received: 5

Prepared By: Jesse Hernandez, Director of Community Programs

Community & Key Accounts Engagement Page 2 of 3 Customer Programs Fair Event Report‐Out

Customer Questions Captured

1 Are there any energy efficiency programs offered for customers who live in apartments?

Customers living in apartment complexes can also take advantage of other customer programs

(i.e., Affordability Discount Program, Senior Citizens' Billing Program, Budget Payment Plan, etc).

This information has been sent to all city and county offices and can also be found on our website www.cpsenergy.com.

2 For new construction or a remodel, who do I contact to remove service and meter?

Response: To begin the process for removal of a temporary service associated with a new construction or remodeling , our customers may contact our main customer service line (210) 353‐2222. However, our Customer Engineering Department helps coordinate new construction activities. They can be reached at (210) 353‐4050 between 7:30am ‐ 4:00pm, Monday through Friday. This team is also accessible via e‐mail at: [email protected]. Additionally, customers may visit one of our two locations: (1) 17281 N. Green Mountain Rd. San Antonio, Texas 78247, or (2) 7814 S. Zarzamora, Bldg #3 San Antonio,

Texas 78224. Our Customer Response Unit (CRU) team was able to address this customer's question at this event.

3 How can I find out if CPS Energy can provide a gas service meter for a new home?

7:30am ‐ 4:00pm, Monday through Friday. They are also available via email at [email protected]. For personal assistance,

the Customer Engineering team is available at 17281 N. Green Mountain Rd., San Antonio, TX 78247, or at 7814

S. Zarzamora, Bldg #3, San Antonio, TX 78224. Our CRU team was able to help answer this customer's questions at the event.

Prepared By: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 3 of 3 Customer Care Fair Event Report‐Out

Event Name: “Make Your Energy Bill Fall” CPS Energy Teams Present: Event, Windcrest  Flexible Path Date: 10‐06‐18 Time: 9:00  Solar and Thermostat Programs  Power Quality & Reliability Location: Cross Roads Church  Rebate Programs Total Attendance: 31  Casa Verde  Customer Service Media Present? ☐Yes ☒No  Smart Grid If Yes, Source: N/A  Public Safety & Education  Customer Assistance Programs Interview Done? ☐Yes ☒No Community Partners Present: If Yes, By Whom? N/A  Community First

 Texas WIC  Texas Star Program

Outside view of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Customers engaged at the Flex Path table Solar Program information provided to attendee

Event Summary: The Windcrest event began at 9:00 AM. As attendees entered, they were greeted by staff and each were handed a reusable CPS Energy bag which included a LED light bulb. They were given a “passport” and were encouraged to visit each station for CPS Energy programs and services information as well as other participating community organizations’ information. Although attendance was low, attendees were very appreciative and happy that CPS Energy makes these events available to the community.

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern When CPS Energy calls regarding the home energy assessment program, will the caller ID indicate it is CPS Energy calling? CPS Energy Employee Response Yes, CPS Energy’s name is on the caller ID for these calls, if the telephone device has this function.

Customer Question/Concern In my apartment, the carbon monoxide monitor keeps going off. What can I do?

CPS Energy Employee Response Employee recommended that the customer contact the apartment complex management as soon as possible to check the unit and determine if the battery requires replacement or the whole unit needs to be replaced. Employee emphasized this should be done immediately for the customer’s safety.

Customer Question/Concern Does the meter control the thermostat?

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Customer Care Fair Event Report‐Out CPS Energy Employee Response No. The meter only captures electric or gas consumption for billing purposes.

Customer Question/Concern Why doesn’t a technician come out to read meters?

CPS Energy Employee Response Employee explained CPS Energy’s Smart Meters transmit consumption data using low‐energy radio frequency waves and, therefore, there is no need to have someone visit their property to obtain a meter read for billing purposes.

Customer Question/Concern Do we have solar contractors that we recommend?

CPS Energy Employee Response A list of solar contractors, who have registered with CPS Energy under the guidelines of our Solar Rebate program, is available on our website, www.cpsenergy.com. However, the list does not represent an endorsement by CPS Energy nor a work guarantee by the contractor.

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Customer Care Fair Event Report‐Out

Event Name: “Make Your Energy Bill Fall” CPS Energy Teams Present: Event, Universal City/Live Oak  Flexible Path Date: 10‐30‐18 Time: 5:30  Solar and Thermostat Programs  Power Quality & Reliability Location: Christ the King Lutheran Church  Rebate Programs Total Attendance: 40  Casa Verde  Customer Service Media Present? ☐Yes ☒No  Smart Grid If Yes, Source: N/A  Public Safety & Education  Customer Assistance Programs Interview Done? ☐Yes ☒No Community Partners Present: If Yes, By Whom? N/A  Aetna

 Ameri Group  Community First  SAWS

 Texas Star

Outside view of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Customer engaged at the Rebate Programs table Energy Advisor answers customer’s questions

Event Summary: The Universal City/Live Oak event began at 5:30 PM. As attendees entered, they were handed a reusable CPS Energy bag which included a LED light bulb. Also, they were given a “passport” and were encouraged to visit the participants’ tables for information regarding their programs. Remarks on the feedback surveys were positive. Comments made to staff as they exited the event included: “glad CPS Energy came here; I was able to get a couple of questions answered and I don’t need to call now,” “blessings to all of CPS Energy staff; so nice to have you in our community,” and “appreciated you being here in Universal City.”

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern Why is my bill so high? Could it be my new water heater?

CPS Energy Employee Response Energy Advisor was able to look up customer’s account and explain that the last bill they received was for two months of service. Employee advised the customer that they may check their account at any time by registering online at www.cpsenergy.com/Manage My Account.

Customer Question/Concern Does CPS Energy offer rebates on ground mounted systems or must they be mounted on their roof?

CPS Energy Employee Response Yes, because ground mounted systems are used on homes if the roof is shaded or there are other obstructions that limit available roof space.

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Customer Care Fair Event Report‐Out

Customer Question/Concern What is the Smart Grid Initiative?

CPS Energy Employee Response CPS Energy’s Smart Grid Initiative is an upgrade to our electrical grid. Part of this initiative is the installation of “Smart Meters” on our customers’ homes and businesses. Because these meters communicate wirelessly to CPS Energy the home’s or business’ energy consumption for billing purposes, there is no need to have employees read meters. Another benefit is that our customers can monitor their usage through the My Energy Portal. More information is available at www. cpsenergy.com.

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Customer Care Fair Event Report‐Out

Event Name: “Make Your Energy Bill Fall”  Flexible Path Event, Leon Valley  Solar and Thermostat Programs  Power Quality & Reliability (PQ&R) Date: 11‐13‐18 Time: 5:10 PM  Rebate Programs Location: Leon Valley Civic/Conference Center  Casa Verde  Customer Service Total Attendance: 56  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education  Customer Assistance Programs If Yes, Source: N/A Community Partners Present: Interview Done? ☐Yes ☒No  Aetna If Yes, By Whom? N/A  Community Firsts  Communicare Health Centers  SAWS

 Superior Health  Texas Star

Outside view of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Customer receives Customer Assistance Programs information Customers engage with Rebate Programs staff

Event Summary: The City of Leon Valley event began at 5:10 PM. As attendees entered, they were handed a reusable CPS Energy bag which included a LED light bulb. Also, they were given a “passport” and were encouraged to visit the participants’ tables for information regarding their programs. Leon Valley City Manager, Kelly Kuenstler, attended the event and was pleased to see attendees getting good information from the participants. Some of the comments made by the attendees as they left included: “thank you for all you are doing for our community,” “this was really cool,” and “this was very informative.”

Below is a verbatim customer question/concern and CPS Energy’s response.

Customer Question/Concern I do not think my CPS Energy installed thermostat is working. What do I do?

CPS Energy Employee Response Today at this fair, we can arrange to have someone go to your home to check the thermostat. Also, for your information, CPS Energy has a Smart Thermostat hotline, available24 hours a day, seven days a week, 1.866.222.7645.

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Customer Care Fair Event Report‐Out

Event Name: “Make Your Energy Bill Fall” CPS Energy Teams Present: Event, Converse/Kirby  Flexible Path Date: 11‐10‐18 Time: 8:50 AM  Solar and Thermostat Programs  Power Quality & Reliability (PQ&R) Location: Lord of Life Lutheran Church  Rebate Programs Total Attendance: 46  Casa Verde  Customer Service Media Present? ☐Yes ☒No  Smart Grid If Yes, Source: N/A  Public Safety & Education  Customer Assistance Programs Interview Done? ☐Yes ☒No Community Partners Present: If Yes, By Whom? N/A  Aetna

 Ameri Group  Community First  SAWS

 Texas Star

Outside view of the event entrance Inside view of the event

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Customer Care Fair Event Report‐Out Kirby City Council Member J. Lehman engages with PQ & R staff Customer receives Customer Assistance Programs Information

Event Summary: The Converse/Kirby event began at 8:50 AM. As attendees entered, they were handed a reusable CPS Energy bag which included a LED light bulb. Also, they were given a “passport” and were encouraged to visit the participants’ tables for information regarding their programs. While at the registration table, several customers stated they were very interested in the CASA VERDE Weatherization program. Eight CASA VERDE applications were completed at the fair. Sylvia Apodaca and Jerry Lehman, City of Kirby Council Members attended the event. Ms. Apodaca expressed an interest in the CASA VERDE Weatherization program for her constituents and spoke with program staff while at the event. Some comments made while exiting the event included: “nice to have event close to home,” “great event, love your bus,” and “thanks for having the event in Kirby.”

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern What is a Smart Thermostat?

CPS Energy Employee Response It is a programmable thermostat which allows you to regulate your home’s temperature whether you are home or away. These Wi‐Fi enabled thermostats allow you to control your home’s heating and cooling remotely through your smart phone. For more information, please see our website, www.cpsenergy.com/MyThermostatRewards.

Customer Question/Concern When will I receive the $30 rebate for peak season energy events?

CPS Energy Employee Response CPS Energy’s Demand Response Program is from June through September and your rebate depends on your billing cycle. It is generally on the October or November bill.

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 2

Customer Care Fair Event Report‐Out

Event Name: “Make Your Energy Bill Fall” CPS Energy Teams Present: Event, Alamo Heights  Flexible Path Date: 9‐15‐18 Time:  Solar and Thermostat Programs  Power Quality & Reliability Location: City of Alamo Heights Council  Rebate Programs Chambers  Casa Verde Total Attendance: 56  Customer Service  Smart Grid Media Present? ☐Yes ☒No  Public Safety & Education If Yes, Source: N/A  Customer Assistance Programs Interview Done? ☐Yes ☒No Community Partners Present:

If Yes, By Whom? N/A  Community First  SAWS

 WIC  Texas Star Program

Outside of the entrance to the event Inside view of the event

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 1 of 4

Customer Care Fair Event Report‐Out Customer engaged with Energy Advisor Customer obtaining information at the Smart City table

Event Summary: The “Make Your Energy Bill Fall” Event in Alamo Heights was conducted on Saturday, 9/15/2018. There was continuous traffic throughout the event. Each customer was greeted and given a reusable CPS Energy bag that included a LED light bulb. They were also provided a “passport” card outlining the event’s resource tables. Customers were pleased with the information they received, and their comments on our feedback surveys were very positive. Some of the comments that attendees made to staff as they left the event included: “I learned a lot,” “super information,” “very helpful event,” and “thank you for doing this in Alamo Heights.”

Below are verbatim customer questions/concerns and CPS Energy’s response.

Customer Question/Concern How do we dispose of LED lights? CPS Energy Employee Response LED bulbs contain no dangerous chemicals, which allows for them to be disposed in the same manner as incandescent and halogen bulbs. However, we encourage customers to consider recycling their LED bulbs as these are made of recyclable materials.

Customer Question/Concern How do I log into MMA (Manage My Account)?

CPS Energy Employee Response A team member was able to assist in resetting the customer’s password and walk her through MMA using one of our laptops.

Customer Question/Concern Customer was concerned about flickering and dimming lights in her home.

CPS Energy Employee Response

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 2 of 4

Customer Care Fair Event Report‐Out Customer was introduced to the Power Quality and Reliability Team, who will work to conduct a power quality investigation and help determine the root cause of her issue.

Customer Question/Concern Is a smart thermostat beneficial for someone who is retired?

CPS Energy Employee Response Yes. A smart thermostat can help all customers conserve energy when they are away from home, as one of the features is the remote control of systems settings without being at home. Additionally, our customers are able to program the thermostat to automatically adjust temperatures that conveniently fit their schedules.

Customer Question/Concern Are there any customers that are installing batteries?

CPS Energy Employee Response We do hear from customers who are interested in the installation of storage batteries; however, these are not yet available at a retail level. However, we are always looking into new products, and storage batteries are a product that CPS Energy is researching to better understand how best to introduce this technology to our customers in the future.

Customer Question/Concern Can CPS Energy verify if surge equipment is installed correctly by A/C Company?

CPS Energy Employee Response This customer was walked over to the Power Quality and Reliability team, who worked on scheduling an audit of the customer’s home and A/C equipment.

Customer Question/Concern Do I need to call 811 no matter how deep I dig? Will you locate water lines?

CPS Energy Employee Response Yes, it is important that all our customers Dial 811 no matter how the depth of excavation. With time, soil can be washed away due to erosion, and lines may no longer be buried as deeply as previously thought. We provide locates within two business days, and it is a free service to help our customers dig safely. We do not locate water lines; however, SAWS has resources to locate water lines. Customer was provided the phone number to SAWS.

Customer Question/Concern I do not dig. Don’t my contractors call when they are doing work for me?

CPS Energy Employee Response

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 3 of 4

Customer Care Fair Event Report‐Out Contractors should contact us and allow two business days for locating of lines before digging. Our customers may want to make sure their contractors have dialed 811 before the work begins by requesting the ticket or notification number. This service is free, and keeps our neighborhoods safe.

Customer Question/Concern Can the Russians hack my smart meter?

CPS Energy Employee Response CPS Energy takes cyber‐security very seriously. The two‐way communication between CPS Energy and our smart meters involve only consumption information. No personal identifiable information is transmitted.

Customer Question/Concern What is the difference between a furnace and a heat pump?

CPS Energy Employee Response The biggest difference between a furnace and a heat pump is that a furnace heats a home through combustion, while a heat pump extracts heat from the outside air to move warm air through the home.

Prepared by: Jesse Hernandez, Director of Community Programs Community & Key Accounts Engagement Page 4 of 4

Tentative Spring 2019 Customer Care Fairs Schedule

1 1/8/2019 5:30pm-7:30pm Council District 8

2 1/16/2019 5:30pm-7:30pm Council District 1

3 1/24/2019 5:30pm-7:30pm Council District 6 4 1/29/2019 5:30pm-7:30pm TBD-Suburban City 5 2/7/2019 5:30pm-7:30pm Council District 5

6 2/12/2019 5:30pm-7:30pm Council District 2

7 2/21/2019 5:30pm-7:30pm Council District 10

8 2/28/2019 5:30pm-7:30pm TBD-Suburban City 9 3/5/2019 5:30pm-7:30pm Council District 7 10 3/7/2019 5:30pm-7:30pm Council District 9

11 3/26/2019 5:30pm-7:30pm Council District 4

12 3/28/2019 5:30pm-7:30pm Council District 3

Tentative Summer/Fall 2019 Customer Care Fairs Schedule

1 5/16/2019 5:30pm-7:30pm Council District 8 2 5/30/2019 5:30pm-7:30pm Council District 1 3 5/25/2019 9:00am-Noon Council District 6 4 6/6/2019 5:30pm-7:30pm TBD-Suburban City 5 6/20/2019 5:30pm-7:30pm Council District 5 6 7/11/2019 5:30pm-7:30pm Council District 2 7 7/20/2019 9:00am-Noon TBD-Suburban City

8 7/25/2019 5:30pm-7:30pm Council District 10 9 8/8/2019 5:30pm-7:30pm Council District 7

10 8/22/2019 5:30pm-7:30pm Council District 9

11 9/5/2019 5:30pm-7:30pm Council District 4 12 9/19/2019 5:30pm-7:30pm Council District 3

FY 2019 COMMUNITY COVERAGE

Table of Contents

Click the links below to scroll to a specific news clip section 1. Lighthouse for the Blind contract

Lighthouse for the Blind

SA Lighthouse for the Blind wins CPS office supply contract (Spectrum News)

Lauren Due San Antonio June 26, 2018 @5:24 PM

SAN ANTONIO — San Antonio Lighthouse for the Blind has been awarded a three- year office supplies contract with CPS Energy.

CPS Energy workers will use pens and mechanical pencils along with other office supplies handcrafted from blind and visually impaired workers.

This is the nonprofit's first large major corporation account.

The small business staffs over 480 people and nearly half are blind or visually impaired.

Johnette Lee of SA Lighthouse for the Blind and Vision Impaired shares, "They're excited. You'll never find a more loyal or dedicated employee then one who is blind or visually impaired. Because this job means everything to them. And to most of our employees this is the happiest, safest place in their life."

The San Antonio Lighthouse for the Blind's mission is to empower the blind and visually impaired.

If you look at any mechanical pencils or pens, and they say SKILCRAFT®, that means it's made by a blind or visually impaired worker.

SA Lighthouse for the Blind also operates 15 Base Supply Centers for the military.

You can follow San Antonio Lighthouse for the Blind and Vision Impaired on Twitter and Facebook for more details.

CPS Energy and Lighthouse for the Blind strike up powerful partnership (CPSE Newsroom)

Raul can’t see the office supplies he assembles at work, but it doesn’t prevent him from making quality products. The training and experience he’s gained at San Antonio Lighthouse for the Blind & Vision Impaired have empowered him and fellow team members to assemble thousands of office supplies daily. Raul Gamez, a general assembler with 17 years of experience at San Antonio Lighthouse, has Retinitis Pigmentosa (RP), a rare, genetic disorder. Over the years, he and other family members have been diagnosed with RP, but several of them were able to find good jobs at the local non-profit.

“About three years ago, I paid off a house and it made me feel good to work here and do that,” said Raul. “My grandmother started here in the 60s and she was here until 1987. I had an aunt that worked here in the 80s and I have a couple of cousins that recently started. My family has been affiliated with Lighthouse for more than 50 years.”

San Antonio Lighthouse has been serving people who are blind or vision impaired since 1933. The local non-profit 501(C)(3) small business employs more than 480 employees with nearly half being visually impaired. Along with the rehabilitation services and employment opportunities, Raul says he loves it when local companies strike up business partnerships with his company. He was very pleased to find out that CPS Energy awarded a three-year office supplies contract to his workplace on June 1.

“It’s really a blessing because CPS Energy is local,” said Raul. “It’s great that they’ll be buying our products and supporting us. It will get the word out to more big corporations in the City, or those that want to move here, that these good, quality products are made right here in San Antonio.”

Alicia Cortinas, a general assembler like Raul, shows off some of her handy work at San Antonio Lighthouse. The Skilcraft pens are considered one of the best in the business. Despite having barely any vision, she’s enjoyed a rewarding career at San Antonio Lighthouse.

Through a Request for Proposals (RFP) process, it was determined that the San Antonio Lighthouse provided the best value and offered the best solutions to meet CPS Energy’s needs.

Chris Patchett, a Procurement Analyst at CPS Energy who worked on the contract, said the local non-profit stood out as a great choice.

“The San Antonio Lighthouse is the community icon for training and educating the blind and visually impaired, in addition to being a leader in manufacturing and military retail sales,” said Chris. “We look forward to a partnership that will provide continuous benefit to our local community.”

Along with being the second largest manufacturing operation in the City, the company is the largest manufacturer of military apparel in Texas. Their operation supports our nation’s military efforts by manufacturing office supplies, military helmet chin straps and textile apparel, floorboards for KC-135 cargo planes and more.

“We make hundreds of thousands of uniforms and chinstraps for helmets, so we’re serving our military every day,” said Mike Gilliam, President & CEO of San Antonio Lighthouse. “And it’s really a way for those who couldn’t serve because they are blind to be able to serve those who do serve.”

Mike said partnerships like CPS Energy’s are invaluable because they help create jobs and valuable services for people who need it most.

“CPS Energy really is giving these people an opportunity,” said Mike. “The unemployment rate for folks who are blind across the country is 60 to 70 percent… An incredible thanks to CPS Energy for having the foresight and the willingness to partner with an organization that really wants to serve them. I think it’s indicative that CPS Energy wants to serve as well.”

CPS Energy Awards Multi-Year Office Supply Contract to Local Non-Profit (1200 WOAI)

CPS Energy has awarded a three-year office supply contract valued at more than $1 million to San Antonio's Lighthouse for the Blind and Vision Impaired.

The Lighthouse for decades has sold office supplies to the U.S. government and military under the name "Skilcraft," and also manufactures uniforms for the U.S. Army.

The CPS Energy deal, says Lighthouse vice-president for sales Johnette Lee, is the nonprofit's largest local contract.

The Lighthouse, she says, has smaller contracts with VIA Metropolitan Transit and San Antonio Water System.

Lee says the contract benefits the Lighthouse's nearly 500 employees and also will help fund job training and independent-living programs for about 4,500 other visually impaired people in San Antonio.

"We have a children's program," Lee says, "a technology program for work-ready individuals, and a seniors program for those older folks who may be losing their sight."The Lighthouse receives no government funding, Lee added.

CPS Energy spokesperson Nora Castro says the contract offers value added to both customer and supplier.

"They have great products and they offered some really good solutions for us, so it only makes sense to go with a local business," Castro says.

For 17-year Lighthouse employee Raul Gamez, the contract represents opportunity for current and future workers among the city's vision-impaired population.

"It provides jobs and keeps things on the local level, and I really, really think that that's great, and I hope that other companies will think about doing something like this," Gamez says.

Lighthouse for the Blind lands its largest office supply contract ever (SABJ)

By Sergio Chapa – Reporter, San Antonio Business Journal Jun 27, 2018, 10:50am EDT

Amid cheers from employees, the San Antonio Lighthouse for the Blind & Vision Impaired on Tuesday celebrated the largest office supply contract in its 85-year history.

This month, CPS Energy awarded the nonprofit a three-year contact worth up to $4 million. Lighthouse for the Blind executives held a staff meeting to announce the news, which was immediately met with applause and chants of "Go CPS Go" from more than 100 employees.

Lighthouse for the Blind Vice President of Sales Johnette Lee confirmed that the CPS Energy deal is the largest office supply contract in the nonprofit's history. Lighthouse for

the Blind will supply pens, mechanical pencils, paper, toner and other products to CPS Energy through an online portal and a retail store off Nakoma Street.

Lighthouse for the Blind has been expanding its office supply business over the past eight years, landing contracts with VIA Metropolitan Transit and San Antonio Water System, among others. Lee and other Lighthouse executives believe the CPS Energy contract will lead to more opportunities with corporations and large organizations.

"This is really a launching point for that business and for us to continue to grow," Lee said.

Headquartered on Roosevelt Avenue, Lighthouse for the Blind employees 480 people at five facilities in south San Antonio and more than 20 retail service centers in Texas, New Mexico and Oklahoma. Employees at the organization's manufacturing facilities in San Antonio make mechanical pencils, pens and other office supplies, as well as military apparel and equipment. The majority of the nonprofit's manufacturing employees are blind, vision impaired or dealing with other challenges.

The new contract was awarded pursuant to a request for proposals issued six months ago, CPS Energy spokeswoman Nora Castro told the Business Journal. The contract, she said, is being hailed as an example of the city-owned utility company's "people first" philosophy.

"We looked at lots of proposals, and we found that the one from the Lighthouse brought great value," Castro said. "It not only benefited CPS Energy and the Lighthouse, but it benefited our community. It's a really big deal that the money spent on office supplies will stay here locally. That's a really big win."

INVITATIONS

FLYER

DOOR HANGER

INVITATIONS

FLYER

DOOR HANGER

2018 Managed Account Accomplishments and Activities February 1, 2019

Team Leaders: Karma Nilsson- Sr. Director Clayton Kruse – Director Al Alexander – Manager Shawn Cobb- Director Ricardo Renteria - Director John Barrow – Manager Rhonda Krisch- Director

Managing 250 Customers – Representing Over 8,600 Accounts

Working for Our Customers

Succeeding with Energy Efficiency ‒ Demand Response (DR)  62,923 kW supporting $4,279,529 in DR payments ‒ Commercial Rebates  4, 209 KW reduction supporting customers with $2,144,711 in rebates

Successful Events ‒ 2018 Men’s NCAA Final Four Event preparation & support

‒ Alamo Bowl preparation & support

Awards ‒ San Antonio Airport – presented first appreciation coin they had given to their CPS Energy Account Manager

Connecting with Our Customers

‒ Customer Appreciation Night ‒ Energy Efficiency Workshops  San Antonio Manufacturing Association  Northside ISD  USAA  San Antonio ISD  University Health System

2018 Managed Account Accomplishments and Activities February 1, 2019

Customer Outreach

‒ Customer Lunch & Learns ‒ Sharing our Flexible Path story with our customers ‒ Greater SA Builders Association Gas Focus Group ‒ Block walks to assist customers with gas pilot lighting ‒ Board Input Session Customer speakers

Developing our Team

New Team Members Promotions ‒ Shawn Cobb ‒ Clayton Kruse ‒ Rhonda Krisch ‒ Sonja Garcia ‒ Ricardo Renteria

Employee Engagement ‒ Equity and grade adjustments ‒ Celebration of birthdays, anniversaries and promotions ‒ Celebration of Military appreciation ‒ San Antonio Zoo – workshop and scavenger hunt ‒ Customer Service Appreciation – Main Event activities ‒ Team Cowboy Breakfast

Safety Training Program ‒ Perfect safety record ‒ Developed formal Account Management ‒ Implemented 360 degree cone program Training Program with Talent & Development

Innovating for Our Customers

‒ Electric Vehicle Charging Station program and customer support ‒ HEB resiliency contract and customer support ‒ Developed Account Segmentation strategy ‒ Developed Account Plans ‒ Pre- Built Meter Loop Pilot Program

EXECUTIVE SUMMARY CITIZENS ADVISORY COMMITTEE

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OVERVIEW:

The 15-member Citizens Advisory Committee (CAC) provides a channel for two-way communication between the community and CPS Energy.

City of San Antonio council members nominate 10 of the 15 members, one representing each council district. The other five members are at-large candidates, interviewed and nominated by the CAC. The CPS Energy Board of Trustees appoints all members to the committee. Members can serve up to three, two-year terms. The CAC meets monthly with the primary goal of providing sensible advice from a customer perspective on utility-related projects and programs.

TAKE-AWAYS:

• The CAC is another outlet for community members to make sure their voices are heard. • The CAC helps CPS Energy make more efficient decisions, as they are a boots-on-the-ground source of knowledge for the utility. • The CAC also serves as a trusted partner with the Board of Trustees to help make sure that CPS Energy’s decisions better the community.

Page 1 of 1 Last Update: 3/22/2019 2 - Citizens Adivsory Comm. Exec Summary Prepared by: Corporate Communications

EXECUTIVE SUMMARY JOINT BASE SAN ANTONIO

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OVERVIEW:

CPS Energy’s partnership with Joint Base San Antonio (JBSA) military installations is overseen by Military Strategic Cooperation & Support (MSCS) - a quick response department serving as a clearinghouse for all Joint Base San Antonio (JBSA) energy requirements, gas and electric.

The energy needs of JBSA military installations are complex: our MSCS Team works with military personnel at each installation, to ensure energy security, resilience, growth, development and energy efficiency.

To date, our MSCS Team achievements include:

• Executed successful Automated Demand Response pilot amid JBSA security concerns. • Launched an interoperable Micro Grid pilot project. • Installed fourth Feeder from Substation to address increased load projections. • Implemented retro commissioning project to reduce energy demand. • Completed significant construction project that improved reliability and capacity. • Competed for Utility Privatization contract.

TAKE-AWAYS:

• Working with JBSA helps us maintain a connection to the identity of the city known as Military City, USA. • As our largest customer, we are committed to connecting with and providing exemplary service for the United States Military. • Through our maintenance of JBSA energy infrastructure, we are allowing San Antonio-based men and women in uniform to focus on their national training, flying, medical, cyber, intelligence and installation missions every day.

Page 1 of 1 Last Update: 3/22/2019 JBSA Executive Summary Prepared by: Corporate Communications

Environmental Stakeholder Meetings

EXECUTIVE SUMMARY ENVIRONMENT

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OVERVIEW:

As a municipally-owned utility, CPS Energy is highly committed to powering homes, businesses, and neighborhood communities in a safe, environmentally responsible and affordable manner. CPS Energy has a team of dedicated professionals who monitor and measure environmental impacts and ensure that we actively support several initiatives to help the world around us. The utility strives to keep costs low while powering our community with clean and reliable energy.

In 2012, CPS Energy leadership began hosting quarterly meetings with a group of environmental stakeholders in the San Antonio area. The effort is centered on environmental and operational transparency. The purpose of the meetings is to share information first-hand with the environmental community about what CPS Energy is doing and to receive input and feedback from the stakeholders. CPS Energy employees, representing areas such as Community Engagement, Strategy & Innovation, New Products and Services, Business & Economic Development, Corporate Communications, External Relations have attended, presented, and/or answered questions at the meetings. A variety of topics have been covered including solar programs, smart thermostats, battery storage, low income energy assistance programs, air emissions, water supply, generation portfolio, energy conservation, and many others. The Environmental Stakeholders meetings have become an integral part of the utility’s partnership with some of our dedicated community members.

The City of San Antonio initiated the drafting of a Climate Action and Adaptation Plan (CAAP), which was released in January 2019. This plan is designed to look well into the future of San Antonio and determine how the community can balance its own rapid growth with the goal of eliminating emissions. As the sole provider of gas and electricity, CPS Energy has a large role in helping meet the CAAP goals. The utility’s environmental team has been present and involved from the very beginning of the process from participating in open houses to steering committees and technical working groups meetings.

While city leadership strives to find environmental solutions that suit the community, CPS Energy is actively looking for ways to be a strong partner in the effort without sacrificing the reliability and affordability customers have come to expect. CPS Energy knows some of the technology needed to reach this goal in a smart, affordable way does not yet exist which is why the Flexible Path calls for the ability to pivot as the utility industry evolves.

TAKE-AWAYS:

• CAAP is still in a draft status and is expected to be voted on in May. • In its current draft, CAAP calls for a carbon-free grid by 2050. • CPS Energy is actively evaluating current technologies while also looking at the horizon for new opportunities to reduce emissions while maintaining reliability and affordability.

Page 1 of 1 Last Update: 3/22/2019 Environment summary Prepared by: Corporate Communications

MEETING AGENDA

Group/Meeting Name: Environmental Partners Meeting with CPS Energy

Date/Time/Location: March 21, 2018 9:00 AM – 10:00 AM Board Room

Invitees: Gold-Williams, Paula Y.; Eugster, Cris; Shellman, Carolyn E.; Brockmann, Curt D.; Ahr, Lonny J.; Jungman, David C.; Garcia, Maria D.; Leal, John C.; Luna, Ricardo M.; Horsman, Todd; Stoker, Kim; Taylor, Monica; Hill, Kara; Skocny, Blaize; Krisch, Rhonda; Weiswurm, Klaus, Melnick, Doug; Murphy, John; Sanchez, Rod; Frenkel, Nils Cc: Tijerina, Jonathan; Garcia, Kathy; Pitts, Crystal (Michalak); Hacker, Katherine; Sonnen, Diana

Admin Support: Gutierrez, Jaclyn; Nolasco, Ann

Purpose: Obtain feedback and listen to the environmental community and brief them on CPS Energy issues

WHAT WHO Introductions All

Opening Statements P. Gold-Williams CPS Energy Flex Plan for Generation C. Eugster

Climate Action & Adaptation Plan T. Horsman

Q&A All

MEETING AGENDA

Group/Meeting Name: CPS Energy and Members of Environmental Stakeholders

Location/Date/Time: MO River Level Conference Room Friday, May 4 – 8:30 to 10:00

Guests: Peter Bella, Imagine SA; Mario Bravo, EDF; Chrissy Mann, Sierra Club; Drew O’Bryan, Sierra Club; Kaiba White, Public Citizen

Meeting Facilitator: Kathy Garcia, CPS Energy VP Gov & Reg Affairs & Public Policy

WHAT WHO DURATION

Welcome & Introductions Cris Eugster, COO 8:30 – 8:40

Agenda Review Kathy Garcia - Facilitator 8:40 – 8:45

Kim Stoker Environmental Overview 8:45 – 8:50 Sr. Dir. Environ Plan & Compliance Frank Almaraz Overview of our Process 8:50 – 9:00 SVP Commercial Operations

John Kosub Assumptions and Model 9:00 – 9:30 Director Supply Side Analytics Gary Gold Financial Information 9:30 – 9:45 VP Accounting

Action Items & Next Steps Kathy Garcia - Facilitator 9:45 – 10:00

STRATEGY INPUT SESSION ON FLEXIBLE PATH

Discussions with our Environmental Stakeholders

May 4, 2018 COMPETITIVE INFORMATION As a municipally-owned utility, we focus on providing reliable service at an affordable price to all the customers in our broad service area. We are committed to being as transparent as possible about our business decisions. We also though operate in the competitive ERCOT market where our ability to buy & sell electricity at optimum prices is critical to our ability to provide reasonably-priced services to our customers. When we are asked to disclose competitively-sensitive information, we do so only when we are sure that our actions will not compromise our ability to protect our customers’ best interests. The requested items listed below, we believe, would fall into this category: • Price/cost by resource • ERCOT Price Projections – subscription resources to consider: ‒ Siemens Pace Global ‒ Wood MacKenzie ‒ PIRA ‒ SNL 2 TABLE OF CONTENTS

• WE ARE RECOGNIZED AS AN INDUSTRY LEADER • GREAT INPUT FROM OUR ENVIRONMENTAL COMMUNITY • FLEXIBLE PATH: WHY & WHY NOW • ACTIVE & EFFECTIVE EMISSIONS REDUCTIONS • EXISTING FLEET – KEY TO OUR EVOLUTION • KEY ASSUMPTIONS: ‒ Capacity Factors, Production Profile Curves, Load / Demand, & Other Costs • FINANCIAL INFORMATION • ADDITIONAL SCENARIOS

3 WE ARE RECOGNIZED AS AN INDUSTRY LEADER

2017 2017 Public Utility Community Steward of of the Year the Year Award 2017 for Air Quality Program Demand Response Project of the Year

2018 Shining Cities #6 in Total Solar Capacity 2018 Environmental Champion 2017 2018 Most Trusted Utility Brand #3 nationally in Wind in US Southern Region for Publicly Held Utilities

4 GREAT INPUT FROM OUR ENVIRONMENTAL COMMUNITY

• Quarterly meetings since 2012 representing many organizations • Citizens Climate Lobby • EDF • Environment Texas • Imagine SA • MOMS Clean Air Force Collaboration • Our Revolution Texas Leading to Action! • Public Citizen • SEED • Closing Deely • Sierra Club • Spruce 1 SCRs on hold ‒ Alamo Group • Adding Air Monitors ‒ Lone Star • Added $15 M in Solar ‒ National Rebates • Texas Solar Services • Community Solar • Texas Victory Project 5 UPCOMING COMMUNITY EVENTS

Event Date Time Venue Saturday, May 12, 2018 9:30 am – 12:00 pm Our Savior Lutheran Church Thursday, May 17, 2018 5:30 pm – 7:30 pm Somerset Multi-Purpose Center Tuesday, May 22, 2018 5:30 pm – 7:30 pm St. Mary Magdalen Thursday, May 31, 2018 5:30 pm – 7:30 pm Cuellar Community Center Saturday, June 2, 2018 9:30 am – 12:00 pm The Neighborhood Place Thursday, June 7, 2018 5:30 pm – 7:30 pm Hamilton Community Center Tuesday, June 12, 2018 5:30 pm – 7:30 pm St. Anthony’s Church Hall Saturday, June 23, 2018 9:30 am – 12:00 pm Southside Lions Community Center Tuesday, June 26, 2018 5:30 pm – 7:30 pm Hardberger Park Ecology Center Thursday, July 12, 2018 5:30 pm – 7:30 pm Pre-K for SA East Center Saturday, July 21, 2018 9:30 am – 12:00 pm Ramirez Community Center Thursday, July 26, 2018 5:30 pm – 7:30 pm St. Dominic Church

6 FLEXIBLE PATH: WHY & WHY NOW

Technology is evolving at a rapid pace. Flexibility is needed for us to meet the needs & desires of our customers in a responsible way.

7 ACTIVE & EFFECTIVE EMISSION REDUCTIONS

Sparked by great progress thru 2017, by 2040 the Flexible Path reduces the intensity of CO2, NOx, & SO2 emissions by 80%, 97%, & 99%, respectively.

CO2 (lbs/MWh) NOx, SO2 (lbs/MWh) 1,600 3.5

1,400 Historical Flexible Path Forecast 3.0 CO2 1,200 2.5 NOx 1,000 2.0 800 SO2 1.5 600

1.0 400

200 0.5

0 0.0 1997 1999 2001 2003 2005 2007 2009 2011 2013 2015 2017 2019 2021 2023 2025 2027 2029 2031 2033 2035 2037 2039 Calendar Year 8 EXISTING FLEET IS A KEY PART OF THE EVOLUTION

Eliminates need to build big power plants

Transitioning to the Future Technology Drives Timing Past Present Future 8 KEY ASSUMPTIONS

The Flexible Path allows for updates in strategic direction as technologies & customer needs change.

• Shut down JK Spruce 1 in 2030 – potentially 17 years before planned 2047 • Remove SCR* for JK Spruce 1 from business plan & budget • Extend Combined Cycle plants’ (AVR & Rio Nogales) life for 8 years • Add 4,100 MW more renewables by 2040 – total of 5,700 MW renewable • Change 550 MW battery storage from 1 to 4 hour duration • Smaller increments of flexible generation build to meet load forecast gap

MAJOR CONSIDERATION: “Technology to Beat” based on small flexible gas units

* Selective Catalytic Reduction (Reduces NOx) 10 CAPACITY FACTORS

Dispatchable Units - Capacity Factors Historical & Forecasted 100% Historical Flexible Path Forecast

Non-Dispatchable Units 75% Historical & Forecasted Capacity Factors (CY 2015-2017) CCycle West Texas Solar 25 - 31% 50% Coal Local Solar 19 - 25% West Texas Wind 33 - 36% Gas Peaking 25% Coastal Wind 36 - 37% Annual Capacity Factor (%) Factor Capacity Annual Nuclear 87 - 97% 0% 2015 2017 2019 2021 2023 2025 2027 2029 2031 2033 2035 2037 2039 Calendar Year

Flex Path results in running less coal / other fossil fuel plants, while maintaining reliability & broadening our future opportunities to integrate new technology. 11 PROJECTED PRODUCTION CURVES BY RESOURCE

Traditional Path Flexible Path 40 40 The Flexible Path:

35 35 • Adds significant amount of 30 30 renewables & battery storage 25 25 • Traditional assets 20 20 TWh TWh play a transitional role for reliability 15 15 • Timing of 10 10 retirements will be flexible & most 5 5 likely dependent on energy storage 0 0 technology 2018 2020 2022 2024 2026 2028 2030 2032 2034 2036 2038 2040 2018 2020 2022 2024 2026 2028 2030 2032 2034 2036 2038 2040 Calendar Year Calendar Year Nuclear Coal Gas Flex Gen Renewables Mrkt Purch Nuclear Coal Gas Flex Gen Renewables Mrkt Purch 12 PRODUCTION PROFILE CURVES Coal Nuclear 2017Summer Typical Summer Day 2017 Typical Non-Summer 2017 Typical Summer or Non- Day Summer Day Note: Customer demand = 100% 100% 100% usage = load 75% 75% 75% 50% 50% 50% Nuclear serves 25% 25% baseload role 25% CapactiyFactor CapacityFactor

0% 0% Factor Capacity 1 3 5 7 9 11131517192123 1 3 5 7 9 11131517192123 0% Hour of the Day Hour of the Day 1 3 5 7 9 11 13 15 17 19 21 23 Coal tends to be load following & is driven by Hour of the Day customer demand, as well as power market & gas prices Combined Cycle Solar & Wind 2017 Typical Summer Day 2017 Typical Typical Summer or Non-Summer Day Non-Summer Day 100% 100% 100% Solar provides about 6 effective 75% 75% 75% West hours without clouds TX 50%Wind tends to be the most unpredictable50% resource 50% Wind Coasta Wind is the most 25% 25% l Wind 25% variable - Coastal wind better matches Capacity Factor Capacity Capacity Factor Capacity Solar 0% 0% Factor Capacity customer load 1 3 5 7 9 11131517192123 1 3 5 7 9 11131517192123 0% PV Hour of the Day Hour of the Day 1 4 7 10 13 16 19 22 Combined Cycle is dependent on customer demand, as well as Hour of the Day power market & gas prices 13 LOAD / DEMAND

• Capacity is added to replace retired units & to meet growing demand • Solar produces about 31% & wind produces about 40% during the 7 p.m. August summer peak • Storage is assumed to become economically viable over time & produce 100% at summer peak • New plant sizes of 200 to 750 MW are reduced to 50 to 350 MW with Flex Path

8,000

6,000 MW

4,000

2,000

0 2010 2019 2021 2023 2025 2027 2029 2031 2033 2035 2037 2039 Calendar Year Nuclear Coal Gas Flex Gen Renewables Renewable Additions Storage/Tech Peak Demand

Note: Demand contains retail & wholesale obligations, but capacity is only built for retail 14 MAINTAINING RELIABILITY IN ADVERSE WEATHER Traditional generation assets are needed when renewables are not available.

6000 Highest Usage Hour 4,866 MW 5000 4,316 MW 4,250 MW 4,216 MW 26.9% 4000 24.9% Low: 23˚F Low: 26˚F Low: 22˚F High: 57˚F 35.7% High: 43˚F 36.1% High: 36˚F HDD*: 25 HDD*: 30 HDD*: 36 3000 MW 37.6% 45.1% 2000 0.2% 5.2% 0.2% 36.1% 35.5%

1000 8.8% 4.9% 3.0% 3.0% 21.4% 24.8% 25.2% 25.5% 0 Summer January 3 January 16 January 17

(6/23/17 5-6 PM) (1/3/18 7-8 AM) (1/16/18 6-7 PM) (1/17/18 7-8 AM)

Nuclear Wind Solar Landfill Gas Coal Gas

*HDD = Heating Degree Days 15 OTHER COSTS

Cost Forecast Description (nominal$) Cost starts below $30/MWh, increases to mid $30/MWh range by 2022 upon ITC reduction from the Solar original 30% level down to 10% level, then follows a 1% to 2% annual cost reduction curve. Cost starts in the $20/MWh to $30/MWh range, increases by about $23/MWh by the 2022 timeframe due Wind to PTC/”Start of Construction” expiration, then follows a less than 1% annual cost reduction curve. 50 MW, 4-hour lithium ion battery technology for peaking application. Battery Storage Cost starts in the $1,500/kW to $2,000/kW range, decreasing annually by 8% to 10% until the 2030 timeframe when the cost then increases by GDPIPD + 0.5 percentage point. Cost starts in 2026 & applies to all fossil generation. CO2 Emissions Cost starts below $5/short ton, increases to the $20/short ton to $25/short ton range by 2034 timeframe, when the cost then increases by GDPIPD. Energy Efficiency • See Measurement & Verification Report handout • Demand Response Natural gas combined • Recommend using publically available sources such as: cycle (existing) Program on Technology Innovation: Integrated Generation Technology Options 2017. EPRI, Palo Alto, Natural gas peaker • • CA: 2018. 3002011806 engines (new & Lazard’s Levelized Cost of Energy Analysis – Version 11.0, November 2017 existing • U.S. Energy Information Administration, Cost & Performance Characteristics of New Generating Coal (existing) • • Technologies, Annual Energy Outlook 2018 • Nuclear (existing)

16 FINANCIAL INVESTMENTS & SCHEDULES

Capacity Unit Fuel (MW) Remaining Useful Life (Years) Spruce (Unit 2) Coal 785 Spruce (Unit 1) Coal 560 Flex Path moves up 17 years Milton B. Lee East Gas 191 Milton B. Lee West Gas 182 Rio Nogales (Unit 1) Gas 785 Arthur Von Rosenberg Gas 466 Sommers (Unit 2) Gas 410 Sommers (Unit 1) Gas 420 Deely (Unit 2) Coal 420 Deely (Unit 1) Coal 420 Closing Dec18 Braunig (Unit 3) Gas 412 Capacity Totals Coal = 2,185 MW Braunig (Unit 2) Gas 230 Gas = 3,313 MW Braunig (Unit 1) Gas 217

0 5 10 15 20 25 30 35 40 45 50 55

Based on current studies, Spruce Units 1&2 have the longest remaining useful lives of CPS Energy’s gas & coal units. 17 INTEREST RATES

Projected AA MMD Yield Curve

Current (4/17/2018) • Federal Reserve raised the 3.50% short-term rate six times since December 2015.

3.00% • The Fed raised its benchmark rate by a 2.50% quarter percentage point to between 1.50% & 1.75% last month. 2.00% • Current projections are for 1.50% the Fed to raise rates 2 or 3 more times in 2018.

1.00% • If CPS Energy were to issue bonds, the coupon 0.50% (interest) rate is projected to be between 4.00% & 5.00%. 0.00%

SOURCE: Thompson Reuters from PFM Financial Advisors, LLC 18 TOTAL CURRENT DEBT BY YEAR

Principal + Interest due by fiscal year¹ ($ millions) • Total CPS Energy debt $450 $430 outstanding = $5.5B $410 $390 • Total CPS Energy $370 capital asset net book $350 value = $8.1B $330 $310 $290 • Coal & gas generation $270 assets are approx. $250 30% of total $230 CPS Energy capital $210 asset net book value $190 $170 $150 $130 $110 $90 $70 $50 $30 $10 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048

Principal Interest CPS Energy debt, issued for total system capital expenditures including generation, is scheduled to mature over 30 years.

¹ As of 02/01/2018: Senior Lien, Junior Lien Fixed, & Junior Lien Variable. Does not include Commercial Paper & FRRN. 19 ADDITIONAL SCENARIOS

• Traditional Plan ‒ Larger gas plant additions ‒ Spruce 1 SCR ‒ Renewables & storage ‒ STEP • Flex Path ‒ Smaller flexible resource additions ‒ Move up Spruce 1 coal unit shut down ‒ Remove Spruce 1 SCR from plan & budget ‒ Extend life of combined cycle plants ‒ More renewables & more storage ‒ STEP • No Coal 2025 ‒ Major renewable & storage additions ‒ Accelerated coal plant depreciation impact on customer bills ‒ Cost, feasibility, & reliability in question ‒ Transmission congestion risk ‒ Cost of transmission reliability upgrades ‒ STEP 20 COMMITMENT TO COMMUNITY: DIALOGUE = MORE ENGAGEMENT

Policies City of Priorities San Antonio ASPIRATIONAL GOALS  FlexiblePath

Customers Environmental Partners Businesses Input Others PATH TO THE GOALS  Traditional Generation Technology & Innovation CPS Energy Design Strategy Manage Plan & Strategy

Our decisions reflect the values & priorities of our community! 21 Thank You... Working Session on Assumptions with Environmental Stakeholders Friday, May 04, 2018

Meeting Date: 5/4/2018 8:30 AM Location: 1st Floor Board Room - Main Office Link to Outlook Item: click here Participants Garcia, Kathleen S. (Meeting Organizer) Mario Bravo Eugster, Cris Chrissy Mann Bonnin, John C Drew O’Bryan Ortega, Laura R. Peter Bella Stoker, Kimberly R. (Kim) Kaiba White Kosub, John W. Almaraz, Frank T. Hardwick, DeAnna Tijerina, Jonathan R. Leal, John C. Shellman, Carolyn E. Gold, Gary W. Kuchinsky, Cory P. Giles, Kipling D. McWaters, Traci M. Krisch, Rhonda G Cardiel-Perez, Yvette Wagner, Shannon M.

Notes

Opening Kathy Garcia began the discussion with a summary of CPS Energy’s commitment Comments to the environment and past actions CPS Energy has taken. Cris Eugster gave a summary of our strategy to utilize new technologies as they become feasible and offered remarks on being transparent. It was explained that in some instances, information may be considered competitively-sensitive. Mario Bravo thanked CPS Energy for having this discussion.

Slide Notes 2 Competitive Information: Carolyn Shellman- The group was informed that in some instances, information may be deemed competitively-sensitive or proprietary.

4-6 Partnerships & Community Input:

Kathy Garcia - sited examples of our partnership with the environmental community dating back to 2012. She spoke about a number of community outreach events, including CAAP and Flexible Path discussions that are scheduled at upcoming community roadshows to include energy conservation and customer programs. She also mentioned the Board of Trustees Public Input session scheduled on June 13. 7 - 8 Flexible Path & Emission Reductions:

Cris Eugster – stated that our planning horizon has changed from the traditional 40-year horizon to a 3-5 year horizon in order to take advantage of evolving technology.

New technologies are coming together and effective emissions reduction over the last several years have made great impact. In addition, Flexible Path has removed plans for the construction of large power plants (a 40 year commitment) along with running our current fossil fuel fleet less.

Cris Eugster - added further that we’re in a hybrid space. Future state is more renewables, energy storage, smarter technology. We’re open to explore what timeframe and what assumptions are factored as we plan for the future.

8 Existing Fleet is a Key Part of the Evolution: The slide number "8" Transitioning to the Future diagram is the bridge that gets us to the Future. We was need to continue utilizing the investments we've made in the existing assets mis- until new technology emerges. The Future diagram is the first time we have numbered. not seen a power plant as baseload. We do not yet know how long it will take It should to get to this point. have been slide 9.

10 Key Assumptions:

Frank Almaraz - Summarized how our modeling works and that it is an iterative and complex process o Use GenTrader for shorter term (up to 5 years) . Looks at it on an hourly basis o Aurora used for longer term . Balance of the 25 years . Inputs into the model include expected energy types o Other models people use . UPlan . ProMod  (Foundation: NEPS New Entry Pricing Model -- what price is required to incentivize the building of new units). This modeled production goes into the Cash Flow Model, then to the Budget and Rates processes.

John Kosub – Discussed the following assumptions

o Spruce 1 shutdown in 2030, potentially 17 years before planned 2047 o Remove SCR on Spruce from budget and business plan, a $130M investment, regulatory requirements have been relaxed so will put the project on pause unless we are required to act. Not a sound investment unless the plant were to operate longer. o It is expected the SCR would not be a regulatory requirement under the current administration. o If we do not spend the $130M on the SCR, we would be pursuing other environmental investments, such as added air quality monitors. o Extending the life of AVR and Rio Nogales life for 8 years. o Adding 4100 MW of renewables by 2040 total of 5,700 MW renewables. o Currently 1600 MW of renewables o Investing in smaller increments of flexible generation to meet forecast gaps

Peter Bella – what factored into the decision on the SCR? o Not wanting to invest $130M on a coal unit o If regulations require a SCR in the near future, we would have to reevaluate but without that regulatory push it allows us to be more flexible to wait to see if we can stay in compliance without the SCR and instead retire the plant early

Cris Eugster asked the Environmental team to think on other alternatives to improve air quality on that plant other than SCR. What else can we do from an air quality standpoint? More air monitors, what do we do on high ozone days?

A SCR would take 3-4 years to construct.

Adding 4100 MW of renewables is 2.5X what we have now, and 40% of mWh (50% of nameplate capacity). This, along with nuclear, enables reductions in emissions.

Mario Bravo – Asked if the 4,100 MW of renewables get us to our goal? Cris Eugster – answered yes

Increasing battery storage to 550 MW w/ 4 hour duration increases costs but allows us to simulate a peaking unit. Traditionally, we would build a large increment of generation to prepare for demand growth. In the Flex Path, we are building small increments of flexible generation.

11 Capacity Factors:

In 2027, we start to see coal decreasing; this is due to a CO2 tax assumption. The coal curve is high currently until 2027; if renewables come through strong, this coal curve will shift lower. When Carbon Tax comes into play, coal drops off faster, Clean Power Plan modeling shows 2026.

High market prices are related to the coal retirements in Texas more recently; creates scarcity. The high coal curve reflects that CPSE will be counted on for production. Market prices drive operation of plant. Next 3-4 years will be interesting in response to pricing. 12 Production Curves:

Chrissy Mann – Do you use the carbon cost as a proxy for carbon regulation?

Carbon regulation is modeled via a tax or cap/trade cost.

Chrissy Mann – Where are batteries in the production curves?

Battery storage is not shown in the projected production curves because it is a capacity, not generation. The generation is shown via the renewable source that originally created the stored power (solar, wind). 13 Production Profile Curves:

Coal profile curve historically was baseline similar to nuclear (straight line, 100%). The cycling that we're doing now stresses the plant and is not as efficient, however it is a 1:1 correlation to emissions.

The combined cycle increase around 7-9 am is due to decreasing wind production. West TX wind peaks at midnight. The nuclear and solar/wind curves influence the coal and combined cycle curves at any given time. Alamo 5 is modeled in the solar graph (good mid-point between SA TX solar and West TX solar).

Peter Bella – Are there efficiencies in the cycling of coal plants? Cris Eugster – Yes, they are less efficient at the lower loads but burning less coal gives overall lower emissions. 14 Load/Demand:

Customer demand + 13.75% Reserve Margin + Wholesale commitment = total demand.

Chrissy Mann – Is the idea is to cover your peak plus 13.75% reserve margin? Cris Eugster – Yes. Also we purchased Rio Nogales to maintain this reserve.

Wholesale contracts roll off at 2024, thus the dip in the curve. We only model to meet our demand, not extra demand to sell speculatively. Renewables provide 3-5%. 15 Reliability in Adverse Weather:

Mario Bravo – What does your model look like if you see another drought such as in 2011 and how does that affect the model? How are we looking at extreme weather patterns? Frank Almaraz – We definitely look are many sources of weather data and have shortened the horizon for normal weather. Cris Eugster – It’s hard to model, we see extreme weather factors, renewables are not available at early morning hours, and how will we manage storage in the future? We do need to focus some attention on incorporating additional extreme weather possibilities.

16 Other Costs:

Solar costs originally came from EPRI but seemed high.

Peter Bella – What is the anchor point for the CO2? The figures modeled are anchored off our consultants’ price forecasts, we look at different views. These are publically available and have aggressive price decrease curves.

Kaiba White - Thought the prices were still too high and quoted another utility at 2.1 cents/kWh solar. Frank Almaraz asked for the source of that quote.

Battery storage is usually quoted at around $500/kW. Ours looks closer to $1500-2000/kW because the batteries are 4 hours (4X). This needs to be noted.

CO2 emissions are also PIRA anchored and have the most variability (along with storage).

Question arose about us using our own standard rather than federal min/max on CO2 levels. Using criticality, would you make carbon prices higher?

There are still many factors that have to be taken into account.

Don't want the model to influence the cap; rather, the cap should influence the model. 17 Financial Investments:

Peter Bella - Requested this chart which could also be prepared showing the beginning dates of the assets.

JTD retirement now still results in depreciation for another five years or so (spare parts that can be used for other purposes.) This is within GASB/GAAP and makes the retirement more affordable.

Chrissy Mann – What difference does it make if we accelerate depreciation to 5 years vs 10 years? We could be aggressive and use it for other purposes? What else can you do with the depreciable debt? Gary Gold – We follow GASB and follow GAAP principals, we have some latitude on how we depreciate but accelerated deprecation has impact to financial metrics. Debt to capital is running at 62%, we like to be closer to 60%, when you accelerate depreciation it will drive the metric up, which would have an impact on our financial rating, rating agencies notice. Our debt is issued over a 30 year period, capital includes generation. 30% of our debt is for generation. Debt is fixed, depreciation is flexible but again affects metric and financial ratings. Kaiba White – Explain depreciation again. If you retire an asset now, it increases cost in the short-term?

18 Interest Rates:

Gary Gold - Higher interest rates are reflected in future periods. Gary reported that Feds are predicting increase in interest rates and have raised short-term rates six times since Dec. 2015 and projected to raise rates 2-3 more times in 2018. The coupon interest rates of bonds is projected to be between 4% - 5%.

19-21 Total Current Debt by Year, Scenarios & Community Engagement:

We try to keep the debt by year as level as possible to keep rates affordable. Approx. 30% of the $5B total debt is for generating assets. Important to note that the debt remains even if the asset is retired (it's a sunk cost). Then, additional debt is issued to replace that generation. Both are in the debt profile.

Chrissy Mann – You own and operate your generation assets, maybe PPA’s would be the way to go and impact where depreciation is not an issue, and can someone else take on that risk? Kathy Garcia – Stated that PPA’s are included in the Flexible portion of our strategy. Drew O’Bryan - Is there a STEP 2 in the plans? Should we expand on this over time? Cris Eugster - There is a proxy of STEP 2, right now a continuation hasn’t been formally approved but it assumes Demand Response, Energy Efficiency and Weatherization continue to be components. We are looking at STEP 2 with a broader plan to include EVs, electric storage, and other efforts along with smart cities. Chrissy Mann – Spruce 1, we were looking at similar dates, run it a little bit longer, but 2030 is longer than we wanted. Running it that long without the SCR is not a good idea. If you had to run it, why that long?

22 Closing Remarks:

Cris Eugster - Committed that we will share more information after we take a look at Spruce and address the question of discontinuing earlier. Peter Bella – All of this information will be helpful as we work together to develop policy, strategy, CAAP, etc. Chrissy Mann – Will introduce us to a Utility in Colorado who has an RFP out. Mario Bravo – Thank you, let us digest this information. I need to go back to the environmental group. They’ll want to give feedback. Cris Eugster – We will regroup in a few weeks to continue our dialogue.

Open Questions/Action Items: What does a 2025 no coal scenario look like; to shut down coal and replace with all renewables? What does that look like and what would be the costs to our customers? Since 2030 is a little longer than we would like to see Spruce 1, why is Spruce 1 needed in the generation portfolio past 2025? What are the assumptions to removing the Spruce SCR – do we want to invest capital $135M? What is the regulatory environment in the near term? They’ve backed off, giving us time to make a more informed decision. It gives us latitude to make a decision. If we don’t put SCR’s, what else can we do from an air quality standpoint? More air monitors, what do we do on high ozone days? Explain depreciation again. If you retire an asset now, it increases cost in the short term? Explain the Time of Use rate? How can a Time of Use Rate be incorporated into the CAAP plan? You own and operate your generation assets, maybe PPA’s would be the way to go and impact where depreciation is not an issue, and can someone else take on that risk? How are we looking at extreme weather patterns? We are modeling from the top down, federal constraints in your model. How would a local model look like? Can we self-impose our own commitment locally? Can you model by putting pressure on yourself instead of government coming from the top down? Is there a STEP 2 in the plans? Should we expand on this over time? Kiaba White to attain and provide the utility source for starting solar costs to compare with 2.1 solar price.

DRAFT

MEETING AGENDA

Group/Meeting Name: CPS Energy and Members of Environmental Stakeholders

Location/Date/Time: MO 9th Floor Guenther Conference Room Tuesday, July 17 – 10:00 to 11:30

Guests: Briana Barerra, Public Citizen; Peter Bella, Imagine SA; Mario Bravo, EDF; Terry Burns, Sierra Club; John Hall, EDF; Chrissy Mann, Sierra Club; Drew O’Bryan, Sierra Club; Dr. Olufemi Osidele, Independent Consultant; Kaiba White, Public C itizen

Meeting Facilitator: Kathy Garcia, CPS Energy VP Gov & Reg Affairs & Public Policy

CPS Energy Attendees: Dr. Cris Eugster, Felecia Etheridge, Carolyn Shellman, Frank Almaraz, John Bonnin, Gary Gold, Cory Kuchinsky, DeAnna Hardwick, Chad Hoopingarner, Jonathan Tijerina, Kip Giles, John Kosub, Rhonda Krisch, John Leal, Yvonne Pelayo, Yvette Cardiel-Perez, Carla De La Chapa, Laura Ortega, Juan Sandoval

Absent: Kim Stoker, Angela Rodriguez

WHAT LEAD

Welcome & Introductions Dr. Cris Eugster, COO

Agenda Review Kathy Garcia - Facilitator

Projected Production and Uncertainties Dr. Femi Osidele

CPS Energy’s Long Term Modeling Capabilities John Kosub

Continued Flexible Path Discussion Dr. Cris Eugster & Team

Considerations for No Coal Scenario Dr. Cris Eugster & Team

Wrap Up & Next Steps Kathy Garcia - Facilitator

Environmental Stakeholders Proposed Agenda : 1. Public Engagement a. CPS Energy Board of Trustees appointment process should be more open and transparent. What are the qualifications that are sought in an applicant? How can the public participate in this process going forward? b. Will Paula Gold Williams and Cris Eugster recommend to the Board of Trustees that they allow citizens to be heard at their meetings? c. Transparency in the Citizens Advisory Committee i. What is the purpose of the committee and how does it function? ii. What have they worked on over the last year? iii. Allow citizens to be heard 2. Flex Path Plan feedback opportunities a. Request additional formal input sessions b. Include comment cards at bill paying stations and in bills c. Saturday sessions with child care provided d. Present data in different ways for different audiences e. How will input of SA Climate Ready GHG targets be into Flex Path 3. Solar PV a. Increasing significant investment b. Updates on community solar c. Updates on additional solar panel acquisitions options 4. Issuing emissions free all source RFPs- look at all options by regularly putting out RFPs so that we stay on the breaking edge of what is possible 5. Launching a robust STEP 2 and energy efficiency goals

CPS Energy Proposed Agenda:

WHAT WHO Introductions All

Opening Statements C. Eugster

Reduce My Use & Simple Summer Savings J. Chamberlain/J. Tijerina

Community Assistance Programs M. Garcia

Recently Received Proposed Agenda Topics All

Q&A All

MEETING AGENDA

Group/Meeting Name: Environmental Partners Meeting with CPS Energy

Date/Time/Location: November 27, 2018 9:30 AM – 10:30 AM Board Room

WHAT WHO Times

Opening Statements All 3 mins.

K. Garcia 5 mins. Introductions K. Stoker 2 mins. Safety Message Enhanced Environmental Processes for Construction Projects 5 mins. K. Stoker and Habitat Conservation Plan

Electrify San Antonio and New Service Tariff R. Luna\C. Hoopingarner 15 mins.

Solar Rebates Extension R. Luna 10 mins.

2025 No Coal Scenario Update J. Bonnin 5 mins.

CPS Energy/SAWS Joint Board Meeting P. Gold-Williams/C. Shellman 5 mins.

Update on Southwest Quadrant Board Position C. Shellman/P. Gold-Williams 5 mins.

Meeting/Agenda Process and Timelines K. Garcia/M. Bravo 5 mins.

Q&A All

145 Navarro P.O. Box 1771 San Antonio, Texas 78296

CPS Energy Attendees Environmental Stakeholder Meeting – Nov. 27, 2018

Gold-Williams, Paula Shellman, Carolyn Brockmann, Curt Garcia, Maria Leal, John Luna, Ricardo Stoker, Kim Hill, Kara Skocny, Blaize Krisch, Rhonda Rodriguez, Angela De La Chapa, Carla Chamberlain, Justin VonSchramm, Valerie Stoker, Kim Tijerina, Jonathan Garcia, Kathy Hoopingarner, Chad Sandoval, Juan Cooksey, Doris Malone, Michael Clyde, Lisa Tieken, Gregg Perez, Lee Roy Sorola, Melissa Hill, Kara Garza, Rudy Almaraz, Frank Braggs, Marian Etheridge, Felicia Hardwick, DeAnna Lozano, Anna Weymouth, Mari Kuchinsky, Cory Kosub, John

CPS Energy Citizens Advisory Committee Cervantes, Al Weiswurm, Klaus Romero, Robert Walter, David

Environmental Stakeholder Nov. 27, 2018 Meeting Notes

Environmental Stakeholders requested separate topic meetings with SMEs such as assumptions for no coal after 2025 analysis, air emissions, resource planning, joint meeting with City Council and CPS Energy Board. Russell Seal thanked Rick for the meeting scheduled for Nov. 30 on EV and Solar Ready Building Codes.

Habitat Conservation Plan (HCP) Kim described CPS Energy’s current and new processes for environmental review and permitting of electric and gas construction projects and explained the reason and value of an HCP, the planned timeline, and offered to provide an advanced copy of the HCP before it is published in the Federal Register. U.S. Fish & Wildlife anticipate issuing the permit to CPS Energy mid to late next year. Jerry Morrisey – Natural habitat is being destroyed and sometimes invasive plants get brought in. What do you do about invasive plants? What are we doing about using native plants and pollinator plants? Kim responded we are aware of invasive plants, and we try to revegetate with native plants.

Terry Burns requested CPS Energy reduce and eliminate our natural gas infrastructure.

Russel Seal – Have we had a lot more natural gas explosions? Frank – No. He explained all of our prevention and education programs. We’ve invested in technologies e.g. Smart Swiffer. Gas is odorized. We have been upgrading our natural gas pipelines.

Electric Vehicles (EVs) and New Service Tariff Presentation– Rick Luna and Chad Hoopingarner Alan Montemayor asked about EV partners and CPS Energy’s plans to convert to EVs. Response: Yes we work with VIA, SAWS, etc. Currently no EV bucket truck available but we’re talking with the manufacturers. Pick-up trucks more available. We have EVs in our fleet and are planning for more.

Russel Seal – Home Manager used to have automatic shut off, need to get it back.

Solar Rebates Extension Presentation – Rick Luna Most solar on Northside. New program will help more people to have access. Greg, Harman liked this- equity driven. The new program will provide more customers access to solar- incentive for lower income residential customers. Greg asked if there is a target for rooftop solar? Paula said we have not set a goal. Carolyn commented that there are two different planning and funding sources for solar- STEP and Flex Path. Greg Harmon asked about an annual RFP for renewables. Peter Bella wants to provide input into the RFI/RFP for renewables. Paula explained an RFP needs funding or CPs Energy’s creditability will be damaged. Paula mentioned that joint CPSE/COSA Smart City initiative and the plan to invite technology companies to share ideas.

Loretta Van Coppenole and Greg Harman requested CPS Energy communicate more with customers.

No Coal 2025 John Bonnin explained the complexity of the No Coal 2025 scenario analysis. 3

Kaiba White asked what is included in the analysis? John generally discussed: replacement generation, natural gas prices, energy storage, demand management, bill impact. John and Paula conveyed that the results will be made available early in 2019.

Russell Seal – Thanked CPS Energy for our Demand Management programs, but asked when are we going to require it. Paula explained that CPS Energy would not be setting policy. COSA could possibly do it through ordinances.

Joint CPS Energy/SAWS Bond Meeting Paula described several joint projects and issues we are working with SAWS on- SAWS smart meters, chilled water system, solar on SAWS facilities, joint communication with customers.

Meredith McGuire noted the significant water savings when Deely stops running.

Brief update on Southwest Board member position Paula indicated there were 17 applicants and the Board will narrow it down.

Future Meeting/Agenda Process Kathy explained when we set our next meeting, we would like the Environmental Stakeholder agenda 2 weeks prior. CPS Energy will review and incorporate issues we feel are important to share. CPS Energy will send agenda back to Environmental Stakeholders (2 way communication). Environmental Stakeholders requested additional meeting time, 1 ½ - 2 hours. They would like pdfs of the presentations sent ahead of time. They would also like to reserve the option of being able to discuss issues that come up at the last minute. Kathy said we will work through the new process collaboratively.

Kim sent Mario Bravo pdfs of the EVs and New Service Tariff and Solar Rebates presentations. Mario will forward to the others. Photos on pg. 5 below.

Action Items Kathy and Kim will develop a meeting process with timeline.

Meredith requested Rick provide a graph for commercial incentives for solar.

John Kosub and Kim will follow up with Kaiba to clarify the assumptions used in the No Coal 2025 modeling scenario are the same assumptions used in the Flex Path modeling scenarios. In progress.

FY 2019 ENVIRONMENTAL COVERAGE

Table of Contents

Click the links below to scroll to a specific news clip section 1. Green Fleet

2. Solar

Green Fleet

CPS Energy switching fleet to hybrid electric vehicles (SABJ)

By Sergio Chapa – Reporter, San Antonio Business Journal Apr 23, 2018, 3:48pm EDT

CPS Energy is taking the first steps toward switching its fleet to more environmentally friendly vehicles.

The city-owned utility company held a Monday morning event at the Santikos Embassy 14 movie theater to showcase 34 XLP Plug-In Hybrid Electric Ford F-150 pickup trucks, which crews working on power lines will use. The electric hybrid trucks can run on lithium-ion batteries or fuels such as gasoline or diesel.

"We've made some investments into electric vehicles in the past, but now we're immersing them into our operations fleet," CPS Energy President and CEO Paula Gold-Williams said. "These units are 50 percent more economical, and they produce 50 percent less emissions. That's a huge benefit to our community and helps us meet our goal to improve the climate."

CPS Energy will switch its fleet to green vehicles over the next few years, Gold-Williams said.

CPS Energy owns 2,600 vehicles ranging from golf carts to Class 8 heavy-duty work trucks. It owns about five dozen vehicles that run on alternative fuels.

After awarding a request for proposals during third quarter 2017, CPS Energy bought 34 Ford F-150 trucks from San Antonio-based Grande Ford Truck Sales Inc. Crews with Boston-based XL Fleet Electrification made after-market modifications, making them electric hybrid vehicles. The new trucks are more expensive — about $70,000 each — than solely gasoline- or diesel-powered trucks, but they are expected to reduce costs for fuel and maintenance.

Delivered during first quarter 2018, the modifications do not interfere with warranties issued by Ford. CPS Energy crews installed charging stations at a downtown parking lot where the new trucks will charge overnight. Batteries for the modified trucks can be recharged using a charging station plug or the electricity generated when the brakes are used.

"The vehicle makes the decision," CPS Energy Interim Director of Fleet Operations Tommy Johns said. "If it has a certain level of charge in the battery, it runs in parallel with the engine — taking the load off the engine. When the battery depletes to a certain level, the engine takes over and charges the battery."

As the driver of a Toyota Prius hybrid, District 9 City Council Member John Courage praised CPS Energy's decision for fiscal and environmental reasons. In addition to reducing fuel and maintenance costs, the new trucks are expected to eliminate 1,321 pounds of nitrous oxide emissions and 1,176 pounds of volatile organic compounds annually.

"There are hundreds of other businesses that could follow the example that CPS Energy is giving us by adopting more hybrid vehicles in their fleets," Courage said. "These vehicles cut emissions and other costs. They're going to be big in our community. Investing in cleaner vehicles and seeking new green technology is critical to improving the air quality in San Antonio."

CPS Invests in Low-Emission Fleet Vehicles as Part of Its Green Push (SA Current)

Posted By Sanford Nowlin on Mon, Apr 23, 2018 at 3:32 pm

CPS Energy, as part of ongoing efforts to decrease its carbon footprint, has purchased 34 hybrid pickup trucks to replace older gasoline vehicles in its fleet.

The new XLP Plug-In Hybrid Electric Ford F-150s offer 50 percent better fuel economy while yielding half the emissions of standard pickup trucks. The transaction marks the largest purchase of Plug-In F-150s by by any utility or private company and the first by any in Texas.

"These [trucks] are great enhancements to our fleet of vehicles, which are used to serve our customers, day-in and day-out," CPS President and CEO Paula Gold- Williams said in a written statement.

With the purchase, 14 percent of CPS's fleet now runs on alternative fuels.

The effort fits with city-owned CPS's increasing commitment to clean energy. The utility has made substantial commitments to solar generation and expects to retire its J.T. Deely coal-fired power plant by the end of 2018.

San Antonio's solar energy capacity grew 37 percent last year, helping it rise to No. 6 on the list of U.S. cities with the biggest solar deployments.

CPS Energy Makes a Big Push into Truck Electrification (UFP)

In recent years, the pickup truck market has been considered by many in the utility industry as the “holy grail” for fleet electrification.

That’s because pickups comprise the most significant percentage of many utility fleets. So, the more of those trucks you can switch to plug-in electric powertrains – whether all- electric or hybrid – the greater the impact you can make in reducing greenhouse gas emissions.

But the challenge with electrifying pickup trucks has been cost, making it difficult for utility fleets to come up with a compelling business case to invest aggressively in the technology.

That is, until recently. As battery prices continue to plummet and the business case becomes more attractive, some utility fleets are taking a more aggressive stance with their fleet electrification efforts.

Take, for example, San Antonio-based CPS Energy, the nation’s largest municipally owned natural gas and electric company.

In April, CPS Energy announced the purchase of 34 plug-in hybrid electric Ford F-150 pickup trucks, which, according to XL (www.xlfleet.com) – a provider of connected vehicle electrification systems for commercial and municipal fleets – represents the largest purchase of plug-in hybrid F-150s by any utility or private company to date and the first in Texas to use the vehicles.

The vehicles are equipped with plug-in hybrid technology by XL, which enables the trucks to run on both gasoline and electric power. In addition to plug-in charging capabilities, the XL technology also uses regenerative braking during deceleration to charge the battery pack and electric assist during acceleration to increase fuel economy.

“Aside from cutting emissions, these vehicles will improve fuel economy and reduce costs – a big win for our community,” said John Courage, San Antonio District 9 councilman, in the CPS Energy press release announcing the truck purchases. “Investing in cleaner vehicles and seeking new green technologies are critical to improving air quality in San

Antonio.”

So, what expectations does CPS Energy have for these new vehicles? What fleet applications will they be used for? And how do the trucks fit within the utility’s overall green fleet initiatives?

UFP spoke with Fred Bonewell, chief safety and security officer for CPS Energy, to learn more.

Lower Costs, Cleaner Environment The 34 new hybrid pickups bring the utility’s total electrified fleet to 50 vehicles; this number also includes sedans and bucket trucks. And although 50 vehicles are a small percentage of the fleet’s 2,000 assets to date, they represent the company’s increasing commitment to building a greener fleet, Bonewell said.

“We’ve adopted a mindset at CPS Energy that we want to be leaders in a lot of different areas, and fleet electrification is one of them,” he explained. “It's not anything we take lightly, so we didn’t take a soft-shoe approach with this recent investment. This was a hard step in the right direction, and it's going to be one of many steps we are going to take toward this initiative to get to a greener fleet.”

What fleet applications are the new hybrid pickup trucks being used for?

“Those trucks are spread out among our organization to include facilities, and our distribution and transmission engineering departments,” Bonewell said. “And some of the trucks will be driven by our safety and security team.”

Bonewell said the utility expects the new hybrid trucks to offer more than 50 percent better fuel economy and a comparable reduction in emissions over similar standard vehicles.

The impact?

CPS Energy estimates that the new trucks will yield a reduction of 7.75 tons in NOx emissions and 58.7 tons of CO2 emissions.

“And this is just the beginning,” Bonewell said. “One-third of our fleet is made up of bucket trucks. So, as we get more bucket trucks that operate with electric booms, the fleetwide cost savings and emissions reductions numbers will really become impressive.”

As of press time, CPS Energy owns three bucket trucks with electric-powered booms used for trouble truck applications.

“We have bucket trucks that are 17 years old, so we still need to do a lot more to bring to our fleet cleaner types of fuel options because our environment is doing nothing but deteriorating as we speak,” Bonewell said. “As a utility company – and fleet – we can help do something about that.”

And the fleet industry has taken notice of CPS Energy’s commitment to fleet sustainability, among the utility’s other fleet initiatives. At the NAFA Institute & Expo in April, for example, CPS Energy learned that it had made the list of The 100 Best Fleets in the Americas for 2018, ranking 24th out of 38,000 public fleets in North America.

Electrification to Drive Safety Bonewell also said that there’s a safety component behind the business case for fleet electrification that is important to CPS Energy.

“Even if you take out the carbon emissions piece and the fuel-savings factor, you've still eliminated a significant element related to risk exposure – the potential for fire,” he said. “That’s because, especially with bucket trucks, when you take out having to run an engine to operate the boom, you've significantly reduced your risk factor from a flammability perspective. And that’s especially the case when you can remove the hydraulics from the boom. I've been in this industry for a long time and witnessed a couple of different accidents in my career – not here at CPS Energy – where the hydraulic fluid became electrified and resulted in a fire that was catastrophic. When you think about it, when a truck catches on fire, it doesn’t just expose the operator to risk, it can put the public at large in harm’s way, too.”

The Bottom Line While the business case for truck electrification has become more compelling, the primary driver for CPS Energy’s recent hybrid truck purchases is to demonstrate to the San Antonio community that the utility is committed to a cleaner environment.

“We really wanted to show, at a leadership level in our community and in the utility industry, that we care about the environment,” Bonewell said. “That's first and foremost – that we’ll do everything we can to help improve the climate in which we live in here in San Antonio.”

San Antonio Energy Company Orders Fleet of Plug-in Hybrid Pickup Trucks

(NGT News)

San Antonio-based CPS Energy has purchased 34 XLP plug-in hybrid electric Ford F-150 pickup trucks – representing the largest purchase of plug-in F-150s of any utility or private company to date, the company claims.

The vehicles will replace the energy company’s less efficient fleet of vehicles. The new plug-in hybrid electric trucks are part of CPS Energy’s plan to reduce its environmental impact.

“Through our latest hybrid electric vehicle investments, we will leverage new technology that has been economically designed to help protect our environment,” says Paula Gold- Williams, CPS Energy’s president and CEO. “These cars are great enhancements to our fleet of vehicles, which are used to serve our customers day-in and day-out.”

“Aside from cutting emissions, these vehicles will improve fuel economy and reduce costs – a big win for our community,” states John Courage, San Antonio District 9 councilman. “Investing in cleaner vehicles and seeking new green technologies are critical to improving air quality in San Antonio.”

The vehicles are being manufactured by Ford and are equipped with XL’s plug-in hybrid technology, which allows the trucks to run on both gasoline and electric power. In addition to plug-in-charging capabilities, the trucks’ technology also uses regenerative braking during deceleration to charge the battery pack and uses electric assist during acceleration to increase fuel economy.

Currently, there are more than 150 charging stations at 30 locations around greater San Antonio.

Solar

San Antonio ranked 6th in nation for solar energy (PR Newswire)

SAN ANTONIO, April 4, 2018 /PRNewswire/ -- Solar energy capacity in San Antonio grew an impressive 37% last year, earning the Alamo City a ranking of 6th highest in the United States, according to Environment Texas Research and Policy Center's new report Shining Cities 2018: How Smart Local Policies Are Expanding Solar Power in America. Standing in front of San Antonio Fire Station 1, Environment Texas joined with CPS Energy and local officials to celebrate the achievement. Fire Station 1 is a participant of CPS Energy's Solar Host program. It is one of four City of San Antoniofacilities that participates in the program that provides a bill credit based on solar output.

"San Antonio is leading the way to a future powered by clean, renewable energy," said Luke Metzger, Executive Director of Environment Texas Research and Policy Center. "By tapping into more of our vast solar energy potential, we can benefit from cleaner air and fight climate change."

The report shows that solar capacity in San Antonio went from 117 megawatts (MW) in 2016 to 161 MW in 2017, a 37% increase that led San Antonio to jump ahead from 8th place in the US to 6th for total solar capacity. There are more than 1400 solar installations in the city, including solar on homes, businesses, municipal buildings, community solar projects and utility-scale solar farms. With more than 107 watts of solar installed per person in San Antonio, the report also named the city a "Solar Star" for being one of just 18 cities with more than 50 watts per person.

"We are in a moment when progress on renewable energy will come from cities across the country," said Metzger. "San Antonio has shown the difference that local leaders can make by stepping up and plugging their communities into the clean and virtually limitless power of the sun."

"CPS Energy continues to be a national leader in solar power as recognized by the Shining Cities report," said Dr. Cris Eugster, Chief Operating Officer for CPS Energy. "It shows our commitment to renewables and the environment, as one of the largest power companies in Texas."

"San Antonio has continued to commit to a sustainable future and the progress made in renewable energy generation is a clear indicator of that," said Doug Melnick, Chief Sustainability Officer for the City of San Antonio. "SA Climate Ready, the City's first Climate Action and Adaptation Plan, will be focused on reducing our impact on the environment and adapting to a changing climate. How we generate our energy is a cornerstone to making the progress needed for a low carbon future."

Solar energy helps San Antonio in many ways, including by combating global warming, reducing air pollution, strengthening the electric grid, and stabilizing energy costs for residents. According to a new census of solar jobs by the Solar Foundation, 836 people work in the solar industry in Bexar County, the second highest in the state after Travis County.

San Antonio has the potential to go much further on solar. According to figures from the U.S. Department of Energy, 3,721 MW of solar could be installed just on small buildings in San Antonio. Google's Project Sunroof goes further, estimating that San Antonio has 434,000 total rooftops suitable for solar which together could generate 8,100 MW of energy.

Shining Cities is the fifth annual report from Environment Texas Research and Policy Center. Each year, the survey ranks nearly 70 of the nation's major cities by megawatts of solar energy. The report includes recommendations for cities to expand their solar use, including setting ambitious goals for solar energy adoption, adopting policies to promote or require "solar ready" or zero net energy homes, and installing solar on municipal buildings and schools.

Environment Texas is a statewide advocate for clean air, clean water and open spaces.

San Antonio ranks 6th in the nation for solar energy, report says (WOAI-TV)

Zack Hedrick, News 4 San Antonio

San Antonio has been named one of the top cities in the country for solar energy.

That's according to a new study released Wednesday.

The report says there are enough solar systems installed in San Antonio for every single person to power a 100-watt lightbulb. Mow that may not seem like much, but environmental experts say there's a potential for a lot more.

Tim and Linda Hutchinson say several years ago, their electric bill was massive.

"3700 square foot house, three central units, pool, Jacuzzithe bill would be around $600 a month," said Tim.

Two years ago, they installed a giant solar panel on their property.

After putting the panel next to their house --

“We generate enough solar to offset the electrical cost," said Tim.

A report by Environment Texas shows San Antonio is sixth in the nation for solar energy capacity.

The Alamo City is the best in the state of Texas for the category.

"Next closest is Austin which is ranked 16th," said Luke Metzger, executive director for Environment Texas.

Right now CPS Energy says there are more than 1,400 solar installations on homes, businesses and municipal buildings in the city.

A Google project estimates nearly half a million rooftops are suitable for solar, which could generate more than 8,000 megawatts of energy.

"We probably have solar on just about 1% of the roofs here in San Antonio so we could do far more," said Metzger.

The Hutchinsons say they are already seeing the benefits of solar energy.

"The city now owes us $13 for the month,” said Linda.

For Linda, she believes the most important benefit is the impact it's having on the environment.

‘When you can take something that's there and use it more efficiently it only makes sense," said Linda.

The cities that pulled ahead of San Antonio in terms of solar energy are below.

Top cities for solar capacity

Los Angeles – 349 megawatts

San Diego – 287 megawatts

Honolulu – 213 megawatts

Phoenix – 206 megawatts

San Jose – 195 megawatts

San Antonio – 161 megawatts

San Antonio ranks 6th in U.S. solar (SA Express-News)

San Antonio is now No. 6 in the U.S. for installed solar power, leapfrogging over larger cities in the Midwest and East Coast.

The Alamo City — which was in eighth place last year — now has 161 megawatts of direct current solar power installed, according to the latest Shining Cities report from Environment America. The numbers are through the end of 2017.

Direct current is the power produced by solar panels before being converted to alternating current, which powers homes, and typically is measured at a higher level than AC power due to loss from conversion.

The growth is a 37.6 percent increase over the 117 megawatts of solar that San Antonio had installed by the end of 2016.

“That is the largest growth in the state of Texas in solar and it jumps San Antonio up two places in the rankings from eighth place last year to sixth place this year,” said Luke Metzger, director of the advocacy group Environment Texas, which is part of Environment America.

The latest numbers show San Antonio swapping places with Indianapolis, which had previously been sixth and is now eighth, and pushing past New York City, which San Antonio was ranked just behind last year.

City-owned CPS Energy’s Chief Operating Officer Cris Eugster attributed most of the growth to the utility’s rooftop solar rebate program.

CPS has been pushing for solar installations for years. CPS said recently that at least 88 megawatts of residential and commercial solar power has been installed through its rebate program.

One megawatt can power between 200 and 300 homes in the winter, and 200 homes on a hot summer day in Texas.

The Environmental America report comes nearly a month after CPS released its so-called “flexible plan” that shows it using a growing amount of renewables through 2040. But the utility believes it still will have some amount of coal and natural gas plants in its generation fleet.

The plan generated controversy over its rollout, which came with little warning and left environmental groups concerned about CPS’ community outreach.

Doug Melnick, the city’s chief sustainability officer, said there’s “pretty solid consensus that we need to get to that 100 percent renewable future — the question is how.”

“That’s the hard discussion that’s happening nationally,” Melnick said. “I don’t think any community or utility has figured out how they’re going to get there but I think making that commitment and saying yeah, we need to get there, but that pathway, that’s going to be the discussion we have to have.”

In Texas the only other city in the top 20 was Austin, with 39.4 megawatts of installed solar. Los Angeles supplanted San Diego for the top spot with 349 megawatts of installed solar power.

Dallas had 16.4 megawatts of installed solar, while Houston had 9.5 megawatts of solar power.

San Antonio has the second highest rooftop potential of the top 20 cities by solar installations, with 3,721 megawatts of potential rooftop solar installations. The only city to have more is Los Angeles, with 5,444 megawatts.

There's a Reason San Antonio Ranks Ahead of Other Texas Cities on Solar (SA Current)

San Antonio's solar energy capacity grew 37 percent last year, helping it rise to No. 6 on the list of U.S. cities with the biggest solar deployments, according to Environment Texas Research & Policy Center's annual Shining Cities survey. Last year, the Alamo City ranked 8th.

Worthy of note, cities with municipally owned utilities — such as San Antonio's CPS

Energy — tended to outshine those served by investor-owned utilities, said Luke Metzger, Environment Texas' executive director. His group's report compares solar stats for 70 of the nation's biggest urban areas.

While the Alamo City boasted 161 megawatts (MW) of solar capacity in 2017, for example, Dallas and Houston had just 16.4 MW and 9.5 MW respectively. The latter two cities are served by investor-owned power companies — which, as a group, tended to put short-term profits ahead of long-term commitments to clean energy.

"The key difference is that (CPS Energy) is municipally owned and sees the long-term value of solar to the community," Metzger said.

San Antonio has about 1,400 solar installations, including rooftop panels, community solar projects and utility-scale solar farms. With 107 watts per person, the city also received a “Solar Star” designation in the report for being one of just 18 cities with more than 50 watts per resident.

Metzger points to the San Antonio's development of its first Climate Action and Adaption Plan and CPS's ongoing use of solar incentives as positive commitments to clean energy.

Cris Eugster, CPS's chief operating officer, said the utility also is pursuing more opportunities to develop solar capacity in the city itself rather than at off-site solar farms. That helps generating local economic benefit and allows it to better adapt to demand.

"We want to see more and more of our investment in renewables done here in San Antonio," Eugster said.

But the city still has room to grow, Metzger said. Solar is currently deployed on just 1.4 percent of rooftops in San Antonio, and more than 3,700 MW of solar could be installed on small buildings here, according to U.S. Department of Energy stats.

Metzger also urged CPS to establish new and aggressive long-term goals for solar expansion, such as those in its Vision 2020 plan, which aimed for 20 percent of its overall capacity to come from renewable sources. The utility hit that goal in 2016.

San Antonio Moves To No. 6 in National Solar Rankings (Rivard Report)

An increasing number of solar panels in San Antonio has bumped the city up two places on a national environmental nonprofit’s solar ranking list compared to last year.

San Antonio is now No. 6 in the country for installed solar capacity, according to an analysis by Environment America. San Antonio overtook New York City after installing 44 megawatts of solar capacity from 2016 to 2017, and is the only Texas city to rank in the Top 10.

Austin trails San Antonio in 17th place, the only other city in Texas to make the Top 20.

“The progress San Antonio’s made has been very impressive,” said Luke Metzger, director of Environment Texas, the Austin-based branch of the national group.

He cited CPS Energy’s multiple solar incentivesand the City’s installation of solar panels on public buildings as reasons for the increasing use of solar power in San Antonio.

A change in the group’s methodology compared to previous years also helped San Antonio jump ahead of Indianapolis in the rankings.

San Antonio now has 161 megawatts of solar generation capacity within the city limits, compared to 117 megawatts in 2016. That puts it behind only Los Angeles, San Diego, Honolulu, Phoenix, and San Jose, California, according to the report.

Most of that capacity has been installed by San Antonio’s roughly 60 private solar installers, which support an estimated 700 jobs, CPS Energy Chief Operating Officer Cris Eugster said.

Patrick Attwater, president and CEO of solar installer One80 Solar, said his company considered starting its business in several other states before deciding on San Antonio because of CPS Energy’s incentives, particularly its solar rebate.

“We really do have a great foundation to support the growth of our company,” Attwater said.

The analysis does not factor in CPS Energy’s large-scale solar farms outside the city limits. That amounts to another 550 megawatts, Eugster said.

“It’s all of us working together on this vision of a cleaner environment,” Eugster said.

Despite the progress, the majority of power supplied to CPS Energy customers still comes from fossil fuels.

In 2017, approximately 33 percent of that power came from coal, and 20 percent came from natural gas, according to CPS Energy figures. Another nearly 30 percent came from nuclear and 15 percent from wind and solar.

The remaining roughly 2 percent came from power purchased via the state’s electrical grid.

Technology Partner(s)

EXECUTIVE SUMMARY TECHNOLOGY PARTNERSHIPS

XYZ

OVERVIEW:

With the rapid advancement of technology, it is not enough to try to keep up within the Greater San Antonio area. CPS Energy recognized the importance of engaging in, and often leading, conversations that span the globe. Grid modernization, smart cities, data protection and many other topics are relevant in any community using energy. Most needs and challenges are not unique to any single market – the collective effort to make informed moves through the exponential growth in technology will make for a better San Antonio and a better world.

Recognizing the rapid advances in technology, CPS Energy initiated a Future of Energy Symposium in 2017. March 9, 2018 marked the second event in which the utility gathered thought leaders from around the globe to discuss topics including data as a tool to meet the needs and expectations of customers, data protection and using smart grids as tools to boost smart city efforts.

CPS Energy and Zpryme, an Austin-based energy and technology research company, welcomed hundreds of attendees to the inaugural “City of the Future” summit at San Antonio’s Tobin Center on February 25 – 26, 2019. The two-day conference featured experts and leaders who are driving San Antonio’s smart city vision along with national and international experts in mobility, civic and community engagement, and inclusive design.

By partnering with EPIcenter for a Global Lecture Series, CPS Energy is recognizing the borderless nature of the importance to embrace the changing nature of the energy sector in a manner that benefits customers. The series has brought the global conversation to the Greater San Antonio community in a manner that informs and engages stakeholders. This demonstration of a willingness to share and listen is building better and stronger relationships among our customer base.

TAKE-AWAYS:

• These partnerships position CPS Energy as thought leaders regionally, nationally and globally. • By reaching across the nation and globe, CPS Energy is building relationships with a broader community to bring solutions home to San Antonio.

Page 1 of 1 Last Update: 3/22/2019 Technology – City of the Future summary Prepared by: Corporate Communications New Energy Economy

Our New Energy Economy (NEE) has been built through partnerships with businesses who share our vision for clean energy, innovation, and energy efficiency. Our NEE partners have committed more than $23 million in support of local educational programs, over 900 new jobs, and over $200 million in investments to fuel our local economy.

Collectively, once our partners reach all of their commitments, the annual economic impact of our NEE is projected to be over $1.4 billion. As we move forward, CPS Energy remains dedicated to fostering job growth, economic development, and educational opportunities with a long-term goal of establishing San Antonio as a hub for clean energy and innovation.

• More than 900 new jobs have been committed to San Antonio by our NEE partners. These jobs will have an estimated annual payroll of more than $49 million by 2019. • These innovative partnerships have already created more than 600 jobs and $1 billion in annual economic impact for San Antonio when multiplier effects are taken into account. • Our partners have already invested over $204 million in construction activity in the San Antonio economy. The New Energy Economy is expected to have an economic impact of more than $1.4 billion by 2019. • More than $23 million for local education programs has been committed by NEE partners, with a primary focus on science, technology and engineering programs. So far, over $6 million has been contributed.

Through NEE partnerships, we are leveraging low-carbon and renewable energy resources to stimulate economic and educational development within our community.

• A commitment to making cleaner, renewable energy 20 percent of our generation resources by 2020. • A commitment to rebalancing our portfolio toward natural gas & renewables and to making 65 percent of our generation low or no carbon resources; and • A commitment to an emission reduction strategy that will reduce power plant emissions by tens of thousands of tons per year—the equivalent of removing 670,000 vehicles off of the road by 2020.

New Energy Economy Partners

2018 Future of Energy Symposium

THE NUMBERS Invitees: 464 Attendees: 271 (signed – in) CPS Energy: (Committee, Support, SLT, Other) 97 INVITEE TOUCHPOINTS # of times evite was distributed 11 Dates Open Rates July 25 (Individuals who attended the previous yr.) 52.2% July 25 (Individuals invited but did not attend previous yr.) 48% Oct. 20 47.6% Nov. 29 39% Jan. 8 38% Jan. 25 37.2% Feb. 7 41.6% Feb. 14 51.4% Feb. 16 37.6% Feb. 19 31.8% Feb. 22 26.7% OUTREACH EFFORTS -Evites Regular evites were sent to elist. -Emails Personal emails were sent to the following groups by CPS Energy liaison:  Board of Trustees  CAC  City Council  NEE partners  Top Commercial Customers  Superintendents  Fair Housing Coalition  C3  Local Media  Chamber of Commences -Social Media Twitter, LinkedIn SPEAKERS Touchpoints  Letter  Personal on-on-one touchpoints  Speaker packet YAPP APP Direct Questions 15 -Questions were answered on the app and a copy of the questions were added Symposium Recap Blog.

FEBRUARY 27, 2018 7:30 AM — 12:00 PM

TEXAS A&M UNIVERSITY—SAN ANTONIO AUDITORIUM, ONE UNIVERSITY WAY SAN ANTONIO, TEXAS 78224

CPS Energy  145 Navarro  San Antonio  cpsenergy.com

EXECUTIVE SUMMARY CITY OF THE FUTURE CONFERENCE FEB. 25-26, 2019

XYZ

ACTION REQUESTED:

City of the Future Summit External Relations Recap

CONTENTS:

• Event Summary • CPS Energy Speaker Highlight • Media Outlet Highlight • Social Media Statistical Overview

BACKGROUND:

Zpryme, an Austin-based energy and technology research company, and CPS Energy welcomed hundreds of attendees to the inaugural “City of the Future” summit at San Antonio’s Tobin Center on February 25 – 26, 2019. The two-day conference featured experts and leaders who are driving San Antonio’s smart city vision along with national and international experts in mobility, civic and community engagement, and inclusive design.

The days of tomorrow for thriving major cities won’t rely on a handful of individuals to set the path to the future but will instead look upon its people for guidance. That is truly the philosophy behind the City of the Future conference. This unique two-day event aimed to launch a national forum that inspires communities, people and companies to create actionable smart city partnerships, as well as programs that meet the needs of all people.

Through this conference, CPS Energy has positioned itself as a major contributor to what San Antonio will look like and how it will function well into the future. This was managed through:

• Partnering with Zpryme and its communications and marketing teams to maximize reach • Creating awareness of City of the Future through social media and story pitches • Giving CPS Energy leadership opportunities to participate on discussion panels • Presenting CPS Energy’s own VR experience to demonstrate what a City of the Future means to a utility

SUMMARY:

• The City of the Future summit resulted in media coverage from a variety of mediums. The summit featured 66 speakers and presenters from Canada, Germany and across the US. Speakers representing CPS Energy included: o Paula Gold-Williams, President & CEO o Fred Bonewell, Chief Security, Safety & Gas Operations Officer Page 1 of 3 Last Update: 10/3/2016 City of the Future Overview.docx Prepared by: Board Relations Manager

o Cris Eugster, Chief Operating Officer o Felecia Etheridge, Chief Customer Engagement Officer o Jonathan Tijerina, Senior Director of Corporate Communications, Marketing & Smart City Outreach

• Total attendance: 446 o Day 1: 318 o Day 2: 213

• Total Speakers: 66

Media Impressions

Outlet Link Notes KABB Interview with Paula Gold-Williams Based on day-1 presentations WOAI Interview with Paula Gold-Williams Same interview as KABB Telemundo Interview with Maria Garcia No link available KSAT Interview with Taylor Prestwood Focus on eScooters and bikes Rivard Report Conversation between Darmstadt’s This conversation was a Lord Mayor and San Antonio’s facilitated by Rick Casey. Mayor WOAI Radio Interview with Kimberly Britton Focus on future of energy State Scoop/Ed Scoop Interview with Paula Gold-Williams Not released yet SA TechCast Interview with Paula Gold-Williams New local tech podcast White House Chronicle Interview with Paula Gold-Williams To air on March 8 and 13 Echo Covered Darmstadt Delegation’s visit German language publication CPS Energy Blog Creating new paths to SA’s Future CPS Energy Newsroom CPS Energy News Release City of the Future Speaker List CPS Energy Newsroom

Social Media Outreach LinkedIn Highlights Description Likes Shares Clicks Engagement* Smugmug photo album 53 1 30 4.8% Second Day 1 Live Stream 35 2 21 3.6% Live stream day 2 29 1 23 4% First Day 1 Live Stream 24 1 13 3.6% Video of Paula and Clint 18 3 17 4.3%

Facebook Highlights Description Speakers Impressions Engagement* Global Lecture Series with Kimberly Britton, Paula Gold- 1.3k 3% EPIcenter Williams & Marie-Luise Wolff The Connection Among Smart Cris Eugster, Rahul Gupta, Tim 789 4% Cities, Mobility, and Woods & Joe Paiva Electrification Keeping People Central as Cities Paula Gold-Williams & Jason 682 4% Advance Rodriguez

Page 2 of 3 Last Update: 10/3/2016 City of the Future Overview.docx Prepared by: Board Relations Manager

Building Human-Centered Chris Moyer, Lucia Athens, 613 2% Communities Miguel Gamiño & Douglas Melnick

Twitter Highlights Description Impressions Engagement* VIA bus dedicated to sister city, Darmstadt 2,125 4.4% End of summit thanks 2,101 2.9% Conversation with Paula Gold-Williams & Sheryl Sculley 1,885 2.7% City of the Future Summit general tweet 1,577 2.7%

*Engagement is measured by the number of interactions (likes, clicks, shares, comments, etc) divided by impressions, or number of people who saw the post.

CONTACTS:

For questions or comments, please contact: List contact information for senior most staff person(s) available to answer questions regarding the documents or actions requested.

Page 3 of 3 Last Update: 10/3/2016 City of the Future Overview.docx Prepared by: Board Relations Manager City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance David Dollihite Deloitte Attended Khalid Abunaja Netsync Network Solutions Attended Sarah Acosta KSAT12 News Attended Richard Acosta My City Is My Home Attended Hedilyn Ago Orlando Utilities Commission Attended Paula Aguilar Energy CFO Attended Roland Aguilar Energy CFO Attended Tich Aguirre CPS Energy Attended Michael Allen CPS Energy Attended Frank T Almaraz CPS Energy Attended Richard Amato University of Texas, IC2 Institute Attended Robert Amerman San Antonio River Foundation Attended Zach Asbury SAP Attended Lucia Athens City of Austin Attended Patrick Attwater One80 Solar Attended Erin Autin Zpryme Attended Amelia Badders CPS Energy Attended Mote Baird Baird Law Attended Kathleen Baireuther Ford Smart Mobility Attended Scott Ball Rivard Report Attended Patricia Ballard CPS Energy Attended Jorge Barajas Itron Attended Paul Barham CPS Energy Attended Marissa Barrera CPS Energy Attended Jennifer Barrera CPS Energy Attended Brian Bartos CPS Energy Attended Mike Bassignani Utilligent Attended John Benedict CPS Energy Attended Fate Bennett CPS Energy Attended Andrew Bergen Zpryme Attended Alex Bergeron SAP Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Aaron Berndt Google Attended Enrique Birriel H5 Data Centers Attended Joseph Blackwell Leidos Attended David Blanke Ewell, Brown, Blanke & Knight LLP Attended Fred Bonewell CPS Energy Attended John Bonnin CPS Energy Attended Carina Boston Pinales Splash Coworking Attended Vivian Bouet CPS Energy Attended Jesse Bounds City of Houston Attended Tod Bradley Equipment Controls Company Attended Mario Bravo EDF Attended Eduardo Bravo Cityflag Attended Gary Britton Britton Strategies Attended Kimberly Britton EPIcenter Attended Kimberly Britton EPIcenter Attended Curt D Brockmann CPS Energy Attended Eugene Brotherman Itron INC Attended Sharron Brown ReneSola Power Holdings LLC Attended David Brown Ewell, Brown, Blanke & Knight LLP Attended Michael Bruner 蓝伯明 Z-Bikez Attended Alejandra Bueno R&I Solutions Attended Jonathan Bunting Citelum Attended Barbara Burris CPS Energy Attended Okan Caglayan University of the Incarnate Word Attended Reynaldo Caldo R&I Solutions Attended Daniel Canchola CPS Energy Attended Tony Cantu Breckenridge Conservancy Attended Yvette Cardiel-Perez CPS Energy Attended Albert Carrisalez UT San Antonio Attended Andres Carvallo CMG Attended Rick Casey Rivard Report Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Christina Castano VIA Metropolitan Transit Attended Simon Castillo CPS Energy Attended Nora Castro CPS Energy Attended Jesse Chadwick Alamo Area Council of Governments Attended Adelaida Chan AAMC Inc Attended Ranganadh Reddy Chintakuntla CPS Energy Attended Rebecca Chisolm Cisco Attended Anna Chowdhury Texas State University Attended Lisa Clyde CPS Energy Attended Chelsea Collier Digi.City | Impact Hub Austin Attended Brandon Compton CPS Energy Attended Steve Compton Wittigs Attended Amy Contreras City of San Antonio Attended David Cooksey San Antonio Public Library Attended Carlos Cordova Carlos Cordova Communications Attended Richard Cordova USPS Attended Joe Cordova CPS energy Attended Wendy Crutchfield GDT Attended Itai Dadon Itron Attended Leigh Darilek CPS Energy Attended Ian Davis OnPeak Power, LLC Attended Krista Davis CPS Energy Attended Joyce Deuley Smart Texas Alliance Attended Chris Deutschen CMD2 Ventures Attended Rebekah Diaz Zpryme Attended Eugene Diaz CPS Energy Attended Guy Diedrich Cisco Systems Attended Guy Diedrich Cisco Attended Brian Dillard City of San Antonio Attended Iris Dimmick Rivard Report Attended Alyssa Doerfler CPS Energy Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Kathy Donellan COSA - SAN ANTONIO PUBLIC LIBRARY Attended Sherry Dowlatshahi City of San Antonio Attended Anthony C. Edwards Concerned Citizen Attended Reed Eichner Computer Solutions Attended Cassidy Ellis SPEER Attended Kelli Epp EPICenter Attended Ron Epperson Texas State University Attended Shon Essman CPS Energy Attended Felecia Etheridge CPS Energy Attended Benjamin Ethridge CPS Energy Attended Stephanie Eugster CPS Energy Attended Dr. Cris Eugster CPS Energy Attended Seyi Fabode Varuna Attended Shawn Farrell University of Texas @San Antonio Attended KJ Feder CPS Energy Attended Dieter Fellner TU Darmstadt, Germany Attended Douglas Ferguson Voltage Control Attended Paul Flahive TPR Attended Hajj Flemings Brand Camp University & Rebrand Cities Attended Jean-Chrisophe Florenson Citelum Attended David Francis Zpryme Attended David Fry Cox Manufacturing Co. Attended Michael Frye Univeristy of the Incarnate Word Attended Alex Gamez News 4, Fox 29 Attended Miguel Gamiño Mastercard Attended Denise Garcia GM Attended Emma Garcia Zpryme Attended Maria Garcia CPS Energy Attended Carlos Garcia UIW Attended Will Garrett Port San Antonio Attended George Garza Surveillance Solutions Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Cynthia Garza CPS Energy Attended Rudy Garza CPS Energy Attended Leslie Garza OCI Solar Attended Roberto Garza Special Guest Speaker Attended Mark Garza White House Chronicle Attended Linda Gasparello White House Chronicle Attended Brendan Gibbons The Rivard Report Attended Bobby Godsey Austin Energy Attended Gary Gold CPS Energy Attended Paula Gold-Williams CPS Energy Attended Alberto Gomez Cityflag Attended Janie Gonzalez CPS Energy Attended Janie Gonzalez Cps Energy Board Of Trustees Attended Danielle Griffin King William Association Attended Kile Griffith CPS Energy Attended Mike Grigsby Cisco Attended Andrea Guadarrama, MBA CPS Energy Attended Rocio Guenther City of San Antonio Attended Thomas Guerra City of San Antonio Attended Gary Guillory BSKOOT Attended Steven Guillory Steven Kyle Photography Attended Rahul Gupta Deloitte Attended Kim Gutierrez CPS energy Attended Annie Haas EPRI Attended Liv Hadden Zpryme Attended Kaye Hague Private Attended Emma Hand Dentons Attended Erin Hardick Zpryme Attended DeAnna Hardwick CPS Energy Attended Anthony E. Hargrove Ella Austin Community Center Attended Randy Harig Velocity Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Kay Harig OfficeSource, Ltd. Attended Greg Harrington West Monroe Partners Attended Zac Harris One80 Solar Attended Shellin Hasanali CPS Energy Attended Erik Hausmann Deloitte Attended Tamer Hedayet Netsync Attended Audry Hegwood Zpryme Attended Timothy Heinle OCI Solar Power Attended Jesse Hernandez CPS Energy Attended Jill Herring JBSA/802 CES/CENPL Attended Marcus Hervey Secure Apps Attended Kara Hill CPS ENergy Attended Leticia G. Hinojosa CPS Energy Attended Mike Hoelscher White House Chronicle Attended Chris Holt Zpryme Attended Hart Hoover SA Tech Cast Attended Laura Horansky RegenTX Attended Ashley Horvat Greenlots Attended Dwain House 0000926329 Attended Heather House Rocky Mountain Institute Attended Joel Huff Salesforce Attended John Huffaker Itron Attended Jared Huke Daito Design Attended Julie Huls Waymaker Group Attended Evan Humphries Texas State University Attended Bill Hurley Retired Attended Vanessa Hurtado CPS Energy Attended Peter Huynh S3 Investments, Inc. Attended Mark Ishac Zpryme Attended Soonalyn Jacob Spiraling Up Solutions Attended Anna Jaffe Mobi Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Thilo Janssen Bandera Electric Cooperative Attended Laura Jesse KGBTexas Communications Attended Ryan Johnson Local Broadband Attended Eddie Johnson III, MBA City of San Antonio Attended Lori Johnson Leal CPS Energy Attended Nicholas Jones Attended Benjamin Jordan CPS Energy Attended Bryan Jordan CPS energy Attended Alejandro Joya Reichmann Zpryme Attended David Jungman CPS Energy Attended Dustin Justet CPS Energy Attended Esen Kacar Bentley Systems Inc. Attended Biju Kadapurath Deloitte Attended Sharath Kaja CPS Energy Attended Amanda Keammerer San Antonio Chamber of Commerce Attended Diana Keller SKG Attended Mike Kemp HCS Group, Inc Attended Michael Kennedy T-Mobile USA Attended Loretta Kerner CPS Energy Attended Choungho Kim OCI SOLAR POWER Attended Llewellyn King White House Chronicle Attended Eddie Kirby CPS Energy Attended Gretchen Kitchel SRP Attended Heidi Kluber San Antonio Public Library Attended Ken Knight Computer Solutions Attended Sam Kodo zpryme Attended Lawrence Konefal Cisco Systems Inc. Attended Rion Koon Itron Attended Cory P Kuchinsky CPS Energy Attended Kelly Kuhle CPS Energy Attended Carolyn Labatt Computer Solutions Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Blair Labatt Vesta Systems Attended Tim Lake Cisco Attended Jessica Landin CPS Energy Attended Steven Lane SustainableSA.com Attended Paul Lane Fro Bros / Sustainable SA Attended Enrique Lara CPS Energy Attended Jeanine LaRocque CPS Energy Attended Patti Larsen AT&T Attended Paul Lau Sacramento Municipal Utility District Attended John Leal CPS Energy Attended Delores Lenzy-Jones Attended Erv Lessel Deloitte Attended Trace Levos CPS Energy Attended Chris Lim Adobe Attended Andi Littlejohn EPIcenter Attended Dylan Lockwood Zpryme Attended Jacob Loftis Cisco Systems Attended Bryan Lopez Citelum Attended Eunice Lopez CPS energy Attended Teresa Lopez Green Energy Money, Inc Attended Lori Lopez CPS Energy Attended Stephen Lucke Gardopia Attended Michael Ludden Bose Attended Jose LugoSantiago LS|EG Attended Rick Luna CPS Energy Attended Topher Mack Artist Couple Attended Sara Mack Artist Couple Attended Joe Magee Deloitte Attended Tom Marek, Sr. Itron Attended Pam Maris CPS Energy Attended Ell Marquez Jupiter Broadcasting / SATech Podcast Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Michael Martin MM Solar Advisory Attended Lou Martinez Scientel Solutions Attended Peter Mason Comercor Group LLC Attended Rosana Mason CPS Energy Attended Juan Mata Wittigs Attended Vincent McDonald CpsEnergy Attended Gaelen McFadden CPS Energy Attended James McVey Greenstar Products, Inc. Attended Richard G Medina CPS Energy Attended Ben Meek Utilligent Attended Douglas Melnick City of San Antonio Attended Oscar Mendez Razor Fish Attended Melanie Mendez Gonzales Que Means What Attended Candelaria Mendoza City of San Antonio Attended Tim Menefee Cisco Systems Attended Daniel Menelly The DoSeum Attended Cavan Merski City of Austin Attended Jean-Luc Mette City of San Antonio Attended Kim Metzger Deloitte Attended Cathey Meyer Radius Center Attended John Michaels Dell Attended Mark Michaels VASS Solutions Attended Robert Miggins Go Smart Solar Attended Mesha Millsap Pearl Brewery, LLC Attended Martha R Mitchell CPS Energy Attended Leopoldo Moncada CPS Energy Attended Orlando Montan Verizon Attended Alan Montemayor Sierra Club Attended Mark Montgomery Bridgewater Consulting Group Attended Julius Moore CPS Energy Attended Rob Morgan T-Mobile USA Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Justin Morrell CPS Energy Attended Anna Morton Morton Gestalt Attended Chris Moyer Zpryme Attended Nick Mullen Itron Attended Claire Munro EPICenter Attended Ricky Murray Zpryme Attended Todd Myers GoZone WiFi Attended Darrin Mylet Local Broadband Networks Attended Revathi Meenakshi Nachadalingam CPS Energy Attended Suresh Nadimpalli CPSEnergy Attended Anil Nair CPS Energy Attended Jeff Nash Dell EMC Attended Seamus R. Nelson CPS Energy Attended Philip Nevels Exelon Attended Rick Newcomb Bee Meadow Farm Attended Elizabeth Newcomb Bee Meadow Farm Attended Hien Nguyen Netsync Attended Ann Nguyen S3 Investments Attended Tim Nicholson KGBTexas Communications Attended John Niesner Itron Attended Ravi Nigudkar City of San Antonio Attended Len Noble Netsync Attended Brett Oakleaf National Renewable Energy Laboratory Attended Morgan O'Brien pdv Wireless Attended Gilberto Ocañas Ocañas group Attended steffi ockenfels CPS Energy Attended Reggie Odigie CPS Energy Attended Lucinda Odom Polar Cap Technologies Attended Jeff Odom Polar Cap Technologies Attended Joey Oliver EPIcenter NEIA Attended Zuby Onwuta Think and Zoom: Brain Control for Blind Assistive Tech Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Edith Orozco Alamo Colleges Attended Jorge Ortiz Zpryme Attended Jason Osuna Apple Attended Noah Otto City of Raleigh Attended Lonnie Owens Netsync Attended Joe Paiva Salesforce Attended Aaron Parks The DoSeum Attended Jochen Partsch The City of Darmstadt Attended Chris Pasch CLEAResult Attended Efren Patiño Consulate General of Mexico Attended Jay Paul pdv Wireless Attended Brian Pearce Cisco Systems Attended Denise Pearl Google Attended Alejandro Pena CPS Energy Attended Ryan Piel CPS Energy Attended Jason Pittman Go Smart Solar Attended Mark Podorsky Bridgewater Consulting Group Attended Karl Popham Austin Energy Attended Justin Porter Deloitte Attended Taylor Prestwood Z-Bikez Attended Unity Puente CPS Energy Attended Zandra L Pulis CPS Energy Attended Shanna Ramirez CPS Energy Attended David Ramos DVISD Attended Roberto Ramos South Texas Solar Systems Attended Annamarie Rangel CPS Attended Tyra Rankin Attended Matt Reat City of San Antonio Attended Tom Reddoch EPRI Attended Joe Redfield Redfield Consulting Services Attended Brevan Reyher Rackspace Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Chris Richmond CPS ENERGY Attended Prentiss Riddle Austin Technology Incubator Attended Joe Rivera Nationwide Attended Jon Robertson OnPeak Power Attended Yolanda Rodriguez USAA Attended Daniel Rodriguez U.S. Department of Commerce Attended Alvaro Rodriguez A Marketing and Service Co Attended Jason Rodriguez Zpryme Attended Matthew Romero CLEAResult Attended Elise Roy Elise Roy LLC Attended Emily Royall City of San Antonio Attended Pamela Salazar ECISD Attended Magda Sanchez Dell Technologies Attended Mark Sanders Austin Technology Incubator Attended Jennifer Sanders Dallas Innovation Alliance Attended Susan Sanford Research Triangle Cleantech Cluster Attended Pat Sapinsley NYU Tandon School of Engineering Attended Sean Sayers Zpryme Attended Jason Scarlett CPS Energy Attended Mattina Scarpino CivicConnect Attended Chris Schein Lone Rock Attended John Schemmel Texas State University Attended Casie Schennum Zpryme Attended Arun Schipse CPS Energy Attended Alejandra Scott Alzheimers Association COT Attended Sheryl Sculley City of San Antonio Attended Miguel Segura aacog Attended Daniel Segura CPS Energy Attended Kurt Sell Netsync Attended Rana Sen Deloitte Attended Carmelo Serna South Texas Solar Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Elise Sharum Bandera Electric Cooperative Attended Carolyn Shellman CPS Energy Attended Jibran Shermohammed IKE Smart City Attended Mark Shields Institute of Future Technology LLC Attended Raja Singh Cisco Attended Blaize Skocny CPS Energy Attended Aaryn Smith VIA Metropolian Transit Attended John Soltau CPS Energy Attended Melissa Sorola CPS Energy Attended Hal Spivey Technology Plus Attended Sherry Spurlock CPS Energy Attended Donald R Stanton CPS Energy Attended Brian Steiner Cisco Attended Ingmar Sterzing OnPeak Power Attended Kim Stoker CPS Energy Attended Patty Stone Reyes ECISD Attended Allen Sulgrove GDT Attended Ron Suszek COSA - San Antonio Public Library Attended Drew Sutter CLEAResult Attended Bill Sweet Independent Consultant Attended Stephanie Symmes Splash Coworking Attended Jericho Talusan Morgan Stanley Attended George Tamez CPSEnergy Attended Samuel Taylor CPS Energy Attended Ivy Taylor City of San Antonio Attended Bruce Teal Franklin Energy Attended Teejay Tejeda CPS Energy Attended Cynthia Temesi Cisco Attended Trevor Theunissen Uber Technologies Attended Aby Tino Thomas Cps Energy Attended Cassidy Thompson Zpryme Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Elizabeth Thompson Epicenter Attended Jonathan Tijerina CPS Energy Attended Chris Tomlinson Houston Chronicle Attended Sophie Torres San Antonio Hispanic Chamber of Commerce Attended Atul Trasi Cisco Systems, Inc. Attended Raul Trevino H-E-B Attended Stefan Trifinov Zpryme Attended Samir Trivedi Trilliant Attended Takanori Ueno JAPAN ELECTRIC POWER INFORMATION CENTER,USA Attended David Valle AGORA Attended Jill Vassar EPIcenter Attended Rolando Vega-Avila CPS Energy Attended Lexie Velasquez South Texas Solar Systems Attended Ruben Verdin Telemundo Attended Domingo Villarreal CPS Energy Attended Clinton Vince Dentons Attended Kimberly Walker CPS Energy Attended William E Ward CMIC Consulting Attended Ron Ward CPS Energy Attended Bob wehrmeyer WehrVentures Attended Klaus Weiswurm ITM Attended Ashleigh Wempe BSKOOT LLC Attended Marisol Weymouth CPS Energy Attended Don Whaley PowerFin Partners Attended Kaiba White Public Citizen Attended Michael White EPICenter Attended Todd Wildman Pritchard Associates Attended Jake Williams StateScoop Attended Garrick Williams CPS Energy Attended Jason Roger Williams New Orleans City Council Attended Eddie Williams Dining With Class And Style Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Elijah Wood Voltage Control Attended Tim Woods Autonomous Vehicle Alliance Attended Robert Worth Jr Worth and Assoc Attended Bianca Wylie Centre for International Governance Innovation Attended Jeff Xu Leaptran, Inc. Attended Rozmin Yazdani CPS Energy Attended Stanley Young NREL Attended Clifton Young Joint Base San Antonio Attended Sylvia Zamarripa CPS Energy Attended Kim Zentz Urbanova Attended Jeff Zhao Texas State Attended Paul Zummo American Public Power Association Attended Haseeb Abdullah N/A Not Attended Elizabeth Ackley CPS energy Not Attended Jennifer Acosta my city is my home Not Attended Amelia Adams Texas Housers Not Attended Adrianna Addicks Zayo Not Attended Diana Aguirre Martinez OLD SPANISH MISSIONS, INC. (aka Las Misiones) Not Attended Klaus-Michael Ahrend HEAG Holding AG – Shareholding Management of the City of Darmstadt (HEAG) Not Attended Adrienne Alcazar CPS Energy Not Attended Alice Alvarez Kronkosky Charitable Foundation Not Attended John Baker CPS Energy Not Attended Angelo Baldassarre STV Incorporated Not Attended Briauna Barrera Public Citizen Not Attended Preston Bloss VOLTA Reserve Power, LLC Not Attended Lora Botev OpenDataSoft Not Attended Marian Braggs CPS Energy Not Attended Sherry Brown TMI, Episcopal School of Texas Not Attended Ernest Brown Rohde Ottmers Siegel Not Attended Ivan Buenrostro Harmony School of Excellence Not Attended Andy Buitron Frost bank Not Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Terry Burris CPS Energy Not Attended Lee Byrd CPS Energy Not Attended Ram Cabrera iCoach My Life Not Attended Gabriela Cadena Wise Sisters Walking Not Attended Albert Carrisalez UTSA Not Attended Kiel Carter Standard Aero Not Attended Christina Carter Miner National Services Not Attended Roland Cavazos Inn on the Riverwalk Not Attended Joseph Chaffee City of San Diego Not Attended Cedrik Chavez Texas State Unversity Not Attended charles paul clark Royce Limited Engineering Not Attended Matthew Coleman Morton Gestalt Not Attended Jessica Corso San Antonio Business Journal Not Attended oscar Cortes FEMCIC ( Federacion Mexicana de Colegio de Ingenieros Civiles) Not Attended Ian Cruz City of San Antonio Not Attended Lisa Cunningham San Antonio Education Partnership Not Attended Marcia Custodio Modis Not Attended Donald Cutler Electric Power Research Institute Not Attended Thomas Davidson Davidson Capital Group Not Attended Lisa Delsante OCI Enterprises/Solar Power Not Attended Rebecca Derby Alamo Angels Not Attended Mauris DeSilva 3D Printing and Advanced Robotics Not Attended Ariev Diamond utsa Not Attended Sedef Doganer UTSA Not Attended David Drapela Overseas Strategies & Investments Not Attended Jim Dublin Dublin Strategies Group Not Attended Chris Edelen Sterling Home Technologies Not Attended Katia Edrenkina French School of San Antonio Not Attended Vitali Edrenkine Rackspace Not Attended Hugh Farr Big Brothers Big Sisters Not Attended Rodrigo Figueroa Dykema Gossett PLLC Not Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance E Marie Flores CPS Energy Not Attended Jim Forsyth WOAI NewsRadio Not Attended Nils Frenkel Navigant Consulting Not Attended Gabriel Garcia CPS Energy Not Attended Kathleen S Garcia CPS Energy Not Attended Stephanie Gates Civic I/O Not Attended Carissa Gay Courageous Leaders Not Attended Aurora Geis A GO STRATEGY Not Attended Charlcye Glenewinkel Self Employed Not Attended Bobby Godsey Not Attended Joseph Gonzales Logix Fiber Networks Not Attended Ray Gonzalez Deloitte Not Attended Jose Gonzalez Urban Collaborative Not Attended monica gonzalez utsa Not Attended Iris Gonzalez Startups San Antonio Not Attended Jose Maria Gonzalez San Antonio Hispanic Chamber of Commerce Not Attended Janie Gonzalez CPS Energy Not Attended Peter Grabiec UTSA: SBDC: International Trade Center Not Attended Rémy Greinhofer Shipstation Not Attended Kristen Grewe Digi.City, Food+City, Austin CityUP Not Attended Danielle Griffin King William Association Not Attended Kile Griffith CPS Energy Not Attended Jack Guerra Jack Guerra Not Attended Ruben Guerrero Alamo Colleges Not Attended Bianca Guevara CoSA Not Attended Jo Ann Gutierrez CPS ENERGY Not Attended Jetro Gutierrez GreenStar Not Attended Emma Hand Dentons Not Attended Jack Hanley Telensa Not Attended Gregory Harman Deceleration Not Attended Tiffany Harris Workforce Solutions Alamo Not Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Tom Heger Crestholme Presbyterian Not Attended Martha Henry City of San Antonio Not Attended Bruce Homoya Scientel Solutions Not Attended Edward Hooks Leaptran, Inc. Not Attended Craig Hopkins City of San Antonio Not Attended Todd Horsman Bandera Electric C0-op Not Attended Sebnem Hoskara UTSA Department of Architecture, Urban and Regional Planning Not Attended David Inbar Dejalytics Not Attended Madison Iszler San Antonio Express-News Not Attended Mary Japhet San Antonio Sports Not Attended Alejandro Jaramillo Buenavista Renewables Not Attended Tamara Johnson CPS Energy Not Attended Nicholas Jones CLEAResult Not Attended Glenn Jordan Revlocal Not Attended Lourdes Juanillo Marketing Integration Not Attended David Justh Austin Community College Not Attended Marquise Kamanke Deloitte Canada Not Attended Calder Kamin University of Texas Not Attended Alyssa Kaylor Sistema Technologies Not Attended Amanda Keammerer San Antonio Chamber of Commerce Not Attended Mike Kemp HCS Group, Inc Not Attended Xavier King United States Air Force Not Attended Bill Kleinebecker Strategic Pathways Not Attended Kathryn Klokker Orchid Law Not Attended George Koutitas Gridmates Not Attended Irene Krill Krillster, inc Not Attended Jake Laubach TEKsystems Not Attended Anita Ledbetter Build San Antonio Green Not Attended Beth Legg Texas Housers Not Attended Ernest Lewis Bridgewater Consulting Group Not Attended Lisa D Lewis CPS Energy Not Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Luchun Lin Leau2409 LLC Not Attended Tom Long San Antonio Economic Development Foundation Not Attended Juvencio Lopez Pinckney Avenue Development Not Attended Genny Lopez NISD Not Attended Raquel Lopez CPS energy Not Attended Lori Lopez CPS Energy Not Attended Faviola Lopez Keller Williams Not Attended Steve Lyons Skanska USA Not Attended Jacob Maddox Varga Endeavors Not Attended Zack Magallanez Not Attended Zack Magallanez San Antonio education partnership Not Attended Christina Mann Sierra Club Not Attended Chris Mansuri ATC Group Services Not Attended Bijo Mathew University of Texas San Antonio Not Attended George McCauley CPS Energy Not Attended George McCauley CPS Energy Not Attended Ron McHargue Open Not Attended Jennifer McNeill Adobe Systems Not Attended Jennifer Medrano Alterman Not Attended Ben Meek Utilligent Not Attended George Metz Issaway LLC Not Attended Sailor Metz Southwest Research Institute Not Attended Paula Miles The PE Miles Group Not Attended Melissa Miller Not Attended Matthew D Mills CPS Energy Not Attended Jana Minifie Texas State University Not Attended Touseef Mohammed CPS Energy Not Attended Danielle Morrissey Encore Netowkrs Not Attended Kristen Mosbrucker San Antonio Business Journal Not Attended Hector Munoz UTSA Not Attended Aime Mutuyeyezu University of Texas at San antonio Not Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance John Ng CPS Energy Not Attended Ravi Nigudkar City of San Antonio Not Attended Ron Nirenberg City of San Antonio Not Attended Chris O'Bannon Tesla Not Attended Petronio Ortiz De La Fuente Nue Frontiers Not Attended Abigail Ottmans CPS Energy Not Attended Francis Parker-Allotey SICNARF ENT CO LTD Not Attended MIke Parry Ventev Wireless Infrastructure Not Attended Nathan Partridge CPS energy Not Attended Christine Patmon CPS Energy Not Attended Demetrius Payton CPS Energy Not Attended Robert Perez Self Not Attended Aaron Perez Carlson Wagonlit Travel Not Attended Shannon Perez Green ConnectSA Not Attended Brett Perlman Center for Houston's Future Not Attended Tim Petch CPS energy Not Attended lpip Plop Not Attended Lluvia Ponce-Avalos Consulate General of Mexico Not Attended Eloisa Portillo-Morales The City of San Antonio Not Attended Kyle Rames SATechCast Not Attended Sreevidya Ranganathan CPS Energy Not Attended Annamarie Rangel CPS Energy Not Attended Josh Rangel Rangel Renewables Not Attended Moses Rangel Rangel Renewables Not Attended Joe Redfield Redfield Consulting Services Not Attended Deborah Reid Greater Edwards Aquifer Alliance Not Attended Alando C. Respress, MBA, LSSBB United States Air Force Not Attended Michael Reyes San Antonio Housing Authority Not Attended Marcela Reyes CoA Not Attended Juan Carlos Reyes CPS Energy Not Attended Jacob Reyes UTSA Not Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Darby Riley Riley Not Attended Mickey Ristroph Mutual Mobile Not Attended Robert Rivard Rivard Report Not Attended Sarah Rodriguez City of Austin Not Attended David Saenz CPS Energy Not Attended Ramiro Salazar San Antonio Public Library Not Attended Graham Salemme Skyline-ats Not Attended Melinda Salemme Skylina-ATS Not Attended Diane Sanchez San Antonio Hispanic Chamber of Commerce Not Attended Jenna Saucedo-Herrera SAEDF Not Attended Karen Seal Law Office office Karen Dalglish Seal Not Attended Russell Seal Retired Not Attended Sarah Serrato St. Mary's University Not Attended Matt Sexton OCI Enterprises Not Attended Boualy Shed Logix Fiber Networks Not Attended Les Shephard Na Not Attended JD Simpson San Antonio Bike Share Not Attended NB Singh CPS Energy Not Attended Damon Skelly USAA Real Estate Not Attended Brandi Sneed Flatiron Health Not Attended Andrea Sosa KLRN Not Attended Mark Sowders Marketing Integration Not Attended Derek Sparling Skanska USA Not Attended Supratim Srinivasan Go Smart Solar Not Attended Elizabeth Stauffer Revlocal Not Attended Daniel Stewart Southwest Research Institute Not Attended Mike Stolowski CPS energy Not Attended Colleen Swain City of San Antonio Not Attended Lilly Teng Orchid Group Not Attended Jonathan Tijerina CPS Energy Not Attended David Tijerina Netsync Not Attended City of the Future Conference Attendee Listing First Name Last Name Company / Organization Attendance Jonathan Tijerina CPS Energy Not Attended jon trevino HERITAGE Not Attended Robert Trevino DTC USA Not Attended Tre Valadez CPS Energy Not Attended Efraim Varga Varga Endeavors Not Attended JJ Velasquez The Rivard Report Not Attended Aimee Victoria CPS energy Not Attended Gerard Villagran Rehab U LLC Not Attended Kristi G Villanueva West SA Chamber Not Attended Robbie Vitrano Spiffly, Idea Village, Trumpet, Dinner Lab, Naked Pizza Not Attended Brad Voeller Digital Creative Institute Not Attended Sarah Waltisperger Knoll Not Attended Feng Wang Texas State Univ. Not Attended Brian Willeford Civic Innovators of San Antonio Not Attended Jay Williams Agile Stacks, Inc Not Attended Daniel Wilson OCI Solar Power Not Attended Marquise Wilson Tutor Doctor of Northwest San Antonio Not Attended Barbara Witte-Howell Joint Commission on Elderly Affairs Not Attended Marie-Luise Wolff Entega AG Not Attended Jeff Wyatt The Museum Practice Not Attended Bin Yu Utegration LLC Not Attended Albert Zapanta City of Irving, TX Not Attended Jeff Zavala ZCreative Media Not Attended City of the Future 2019 Evaluation How did you hear about CoF19? Answer Choices Responses CoF19 Website 5.00% 2 Colleague / word of mouth 12.50% 5 Zpryme/ETS or ETS Insights newsletter 20.00% 8 CPS Energy 37.50% 15 EPIcenter 12.50% 5 Social Media: Linkedin, Facebook, Instagram, Twitter 12.50% 5 Other (please specify) 7 Answered 40 Skipped 6 How did you hear about CoF19? 40.00% 35.00% 30.00% 25.00% 20.00% 15.00% 10.00% Responses 5.00% 0.00% CoF19 Colleague / Zpryme/ETS CPS Energy EPIcenter Social Website word of or ETS Media: mouth Insights Linkedin, newsletter Facebook, Instagram, Twitter City of the Future 2019 Evaluation Which day(s) did you attend? (Select all that apply) Answer Choices Responses Day 1 90.91% 40 Day 2 72.73% 32 Answered 44 Skipped 2 Which day(s) did you attend? (Select all that apply) 100.00% 90.00% 80.00% 70.00% 60.00% 50.00% Responses 40.00% 30.00% 20.00% 10.00% 0.00% Day 1Day 2 City of the Future 2019 Evaluation In what capacity did you attend the event? Answer Choices Responses Speaker 10.81% 4 Sponsor 29.73% 11 Staff 35.14% 13 Volunteer 18.92% 7 Attendee 5.41% 2 Answered 37 Skipped 9 In what capacity did you attend the event? 40.00%

35.00%

30.00%

25.00%

20.00% Responses 15.00%

10.00%

5.00%

0.00% Speaker Sponsor Staff Volunteer Attendee City of the Future 2019 Evaluation What's the main reason you attended CoF19? Answer Choices Responses Content 51.16% 22 Networking 20.93% 9 Personal Growth & Development 23.26% 10 Speakers 4.65% 2 If other, please specify: 5 Answered 43 Skipped 3 What's the main reason you attended CoF19? 60.00%

50.00%

40.00%

30.00% Responses 20.00%

10.00%

0.00% Content Networking Personal Growth Speakers & Development City of the Future 2019 Evaluation Please rate the summit content areas below. Outstanding Excellent Good Average Overall content 36.59% 15 39.02% 16 12.20% 5 7.32% 3 Session content 37.50% 15 35.00% 14 17.50% 7 10.00% 4 Keynote presentations 43.59% 17 33.33% 13 12.82% 5 10.26% 4 Moderators 32.50% 13 32.50% 13 22.50% 9 7.50% 3 Speakers 36.59% 15 39.02% 16 17.07% 7 7.32% 3 VR demo 0.00% 0 0.00% 0 0.00% 0 0.00% 0 Exhibitors 21.62% 8 24.32% 9 37.84% 14 13.51% 5

Please rate the summit content areas below. 50.00% 45.00% 40.00% 35.00% 30.00% Outstanding 25.00% 20.00% Excellent 15.00% 10.00% Good 5.00% Average 0.00% Below Average Poor Below Average Poor Total 4.88% 2 0.00% 0 41 0.00% 0 0.00% 0 40 0.00% 0 0.00% 0 39 5.00% 2 0.00% 0 40 0.00% 0 0.00% 0 41 0.00% 0 0.00% 0 0 2.70% 1 0.00% 0 37 Answered 41 Skipped 5 City of the Future 2019 Evaluation Please rate the summit logistics areas below. Outstanding Excellent Go VR Demo 100.00% 2 0.00% 0 0.00% Venue/locations 36.59% 15 36.59% 15 19.51% Registration Process 47.50% 19 45.00% 18 7.50% Food/refreshments 36.59% 15 31.71% 13 24.39% Opportunity to network with others 41.46% 17 24.39% 10 29.27% Website design/ease of use 34.15% 14 24.39% 10 29.27% Thinking about the event as a whole, what overall rating would you gi 100.00% 2 0.00% 0 0.00%

Please rate the summit logistics areas below. 120.00% 100.00% 80.00% 60.00% Outstanding 40.00% Excellent 20.00% Good 0.00% Average Below Average Poor ood Average Below Average Poor Total 0 0.00% 0 0.00% 0 0.00% 0 2 8 7.32% 3 0.00% 0 0.00% 0 41 3 0.00% 0 0.00% 0 0.00% 0 40 10 7.32% 3 0.00% 0 0.00% 0 41 12 2.44% 1 2.44% 1 0.00% 0 41 12 7.32% 3 4.88% 2 0.00% 0 41 0 0.00% 0 0.00% 0 0.00% 0 2 Answered 41 Skipped 5 City of the Future 2019 Evaluation Thinking about the event as a whole, what overall rating would you give? Answer Choices Responses Outstanding 36% 14 Excellent 38% 15 Good 13% 5 Average 8% 3 Below average 5% 2 Poor 0% 0 Answered 39 Skipped 7 Thinking about the event as a whole, what overall rating would you give? 45% 40% 35% 30% 25%

20% Responses 15% 10% 5% 0% Outstanding Excellent Good Average Below Poor average City of the Future 2019 Evaluation What were the top three areas you were most interested in learning about at City of the Future? Answer Choices Responses City Planning 30.95% 13 City Innovation 52.38% 22 Digital Transformation 30.95% 13 Data and Analytics 14.29% 6 Renewable Energy 26.19% 11 Distributed energy resources 19.05% 8 Sustainability 26.19% 11 Water Issues 9.52% 4 Healthcare 4.76% 2 The health of cities 9.52% 4 Electric Vehicles 9.52% 4 Autonomous Vehicles 2.38% 1 The future of mobility 21.43% 9 Accessibility 2.38% 1 Education 4.76% 2 Other (please specify) 4.76% 2 Answered 42 Skipped 4 What were the top three areas you were most interested in learning about at City of the Future? 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% Responses 0.00% City of the Future 2019 Evaluation Did presenters allow too much, too little, or the right amount of time for discussions? Answer Choices Responses Too much 2.50% 1 Too little 25.00% 10 Right amount 72.50% 29 Answered 40 Skipped 6 Did presenters allow too much, too little, or the right amount of time for discussions? 80.00% 70.00% 60.00% 50.00% 40.00% Responses 30.00% 20.00% 10.00% 0.00% Too much Too little Right amount City of the Future 2019 Evaluation Do you plan on attending City of the Future 2020? Answer Choices Responses Yes 76.19% 32 No 0.00% 0 Not Sure 23.81% 10 Answered 42 Skipped 4 Do you plan on attending City of the Future 2020? 80.00%

70.00%

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EXECUTIVE SUMMARY GLOBAL LECTURE SERIES MARCH 25, 2019

XYZ

ACTION REQUESTED:

Informational update; no action required.

CONTENTS:

 Summary of Global Lecture Series along with other relevant info.

BACKGROUND:

The Global Lecture Series, run by EPIcenter, was first introduced with the purpose of bringing global new energy thought leaders to San Antonio. These lectures also foster engagement with the community, giving them the opportunity to learn more about the nature of energy as well as some face time with CPS Energy executives and other energy thought leaders.

SUMMARY:

- Dr. Lynn Abramson, President of the Clean Energy Business Network, gave the first lecture, entitled “What’s Fueling the Clean Energy Economy? National Trends and Local Opportunity” on June 28,2018 at the Geekdom Event Center. She spoke about renewable energy, energy efficiency and the opportunities that Texas has to take advantage of the new energy economy. - Dr. Cris Eugster, COO of CPS Energy, and Tanuj Deora, Chief Strategy Officer of Smart Electric Power Alliance, spoke as part of the series on December 3, 2018 at Chapman Hall on the campus of Trinity University. Their lecture, entitled “How the Grid is Changing and Why You Should Care,” focused on ways the electric power grid is changing and why business owners and the public should pay attention. There were 41 questions from the audience that the speakers responded to. - Global Lecture Series III was presented on February 25, 2019 at the Tobin Center as the featured evening program on the first day of the City of the Future Conference. Dr. Marie-Luise Wolff, Chair & CEO of Entega (Germany), Paula Gold-Williams, President & CEO of CPS Energy, and Kimberly Britton, CEO of EPIcenter, gave a lecture entitled “Power Transformation: German and US Perspectives.” They focused on how utilities across the globe are engaging innovative technologies that affect the ways their customers and communities will function in the future. They compared how Europe and the United States have each approached these opportunities in similar and different ways.

Number of Attendees: - GLS I: 65 attendees - GLS II: 83 attendees - GLS III: 105 attendees

Page 1 of 2 Last Update: 10/3/2016 New GLS Summary for Board Book Prepared by: Board Relations Manager

Speaker Presentation Links: - GLS I: https://uploads- ssl.webflow.com/58ec05db3007283413b38d70/5b3e92a7aa38e95eb9bbd58c_Abramson%20 EPIcenter%20presentation%206.28.18.pdf - GLS II: https://www.youtube.com/watch?v=AWSaavWo7es - GLS II Q&A: https://uploads- ssl.webflow.com/58ec05db3007283413b38d70/5c6f1b3e89c3683c9c7200b6_GLS%20II%20Q A%20CPS%20Responses%20021819%20Final.pdf

CONTACTS:

For questions or comments, please contact: - Andi Littlejohn, EPIcenter: [email protected]

Page 2 of 2 Last Update: 10/3/2016 New GLS Summary for Board Book Prepared by: Board Relations Manager

U.S. energy overview: Jobs in select segments of the energy sector Jobs in select energy segments, 2016 Thousands of jobs 2,182 Fuels 374 362 Generation 310

160 131 74 115 102 77 105 83 66 9 48 36 86 68 22 21 6 52 26 33 Coal Wind Solar Other hydro Gas Battery storage storage HP Nuclear Energy Other Pumped efficiency Advanced Generation Geothermal Natural GasNatural Bioenergy/C Hydroelectric Sustainable energy jobs, 2016 3.3 million

Energy efficiency Solar Natural Gas

0.0m 0.5m 1.0m 1.5m 2.0m 2.5m 3.0m 3.5m ● The renewable, energy efficiency, and natural gas sectors employed an estimated 3.3 million Americans in 2016, according to the Department of Energy. Energy efficiency alone supported 2.2 million jobs, while solar supported roughly 374,000 and natural gas 362,000. ● While renewable sectors like solar, wind, hydropower and geothermal do not require upstream processing or extraction of a fuel, fossil-fired generation does. Adding in these fuel-related jobs notably boosts the total employment by fossil fuel-fired generation and bioenergy. In 2016, 86% of the 362,000 jobs associated with the natural gas sector came from fuel supply. Coal employed 160,000, with about half in coal production and supply. ● Energy efficiency jobs related to construction often hire people who also work on other types of construction tasks (26% of the 1.4 million employees in this category spend only the minority of their time on efficiency). Source: Department of Energy (DOE) Notes: Transmission, distribution, and oil/petroleum jobs not included as available data does not break out the portion of those jobs relevant to the electricity sector. See footnote on next slide for details on the definition for “Advanced Gas.”

20 February 15, 2018

Global Lecture Series II: How the Grid is Changing and Why You Should Care

December 3, 2018 Trinity University Sponsored by the EPIcenter Board of Directors

A Fireside Chat featuring

Tanuj Deora (photo right), Chief Strategy Officer, Smart Electric Power Alliance and Cris Eugster (left), Chief Operating Officer, CPS Energy

The 41 audience questions on the following pages were submitted over the sli.do app the night of the lecture.

EPIcenter CEO Kimberly Britton posed as many of the questions as possible to Mr. Deora and Dr. Eugster on stage during the Q&A portion of the lecture. The entire lecture, including the Q&A, can be viewed on EPIcenter’s YouTube channel.

When the time allotted for the program came to an end, audience member Paula Gold-Williams, CEO of CPS Energy, offered to answer these questions from the CPS Energy perspective. These answers are presented here.

Sli.do Analytics

1. Why SHOULD I care??? Please be specific. For my family? For my workplace? Every day, energy impacts how we work, live and play. Energy is becoming more personalized and user controlled. Consumers are able to have more input into how power is consumed and produced for their needs, whether it is technology that controls a device's power consumption or systems that produce/store power locally. As technology advances, consumers will have more say in how they interact with energy.

CPS Energy sees one of its roles as helping to educate our consumers to be proactive in their energy use, as well as become more educated on energy markets and in the management of their consumption during peak periods.

2. What is the grid's current vulnerability to a large solar flare, and how will the coming changes to the grid affect that vulnerability? CPS Energy has focused on a resilient grid to serve San Antonio, and as such, our vulnerability is low. We have installed equipment on our system which is monitored by us and the Electric Reliability Council of Texas (ERCOT) during these events. The additional enhancement that we are making will further minimize the effect of the geomagnetic disturbance (GMD) to our grid (San Antonio area).

3. What are some novel ways individual buildings can be "future-adapted" to be ready for the proliferation of new tech? CPS Energy is always looking to support innovations that help our customers to be future ready. In 2017, we hosted a Customer Centric Competition (“C3”), that resulted in a number of innovative concepts, one of which we are looking to integrate into our new headquarters. We also incent our employees to bring future-forward ideas to the table and support them with

local partners to develop their business-oriented solutions. Another novel example is a concept that is under review and assessment that would create a network of connected energy efficient buildings to manage distributed energy production with thermal and energy storage technologies; this allows us to creatively leverage our existing network of building conduits and communications infrastructure to operate more reliably and effectively through a collective network of systems.

4. What do you think of time-of-use (“TOU”) rates, such as those employed by PG&E? It is extremely important to understand customer impacts of any new pricing structures. The underlying basis for TOU rates are generally rooted in reliability and/or air quality concerns. We are the nation's largest combined electric and natural gas utility and one of the most affordable. Our diversity of energy sources, specifically the location and capacity of our wind and solar energy, ensures we are providing our customers clean energy during both peak and off-peak hours. Having said that, we are always looking to provide our customers more options and we're evaluating TOU as electric vehicle growth ramps up in our area and we develop energy storage options.

5. What is your take on alternative storage systems like compressed air as opposed to battery tech which relies on rare elements? Energy storage will be important to the future of renewable energy, and all forms of storage should be investigated. Battery technology is currently capable of being utilized for multiple use cases and installation locations are less limited as some other technologies at this time. Efficiency is also greater with batteries versus compressed or liquified air systems. Cost and return on investment are also factors to consider. Currently, our partners in energy storage are using batteries, but we always have an eye out on alternative storage systems to provide our customers greater value in everything we do.

6. To what extent does increased digitalization demand [mean] increased energy use (and increased heat generated by servers)? When is it counter prod? -Adam the Architect For consumer products, we are seeing manufacturers using smart- energy design, technology advancements and use of energy-saving devices such as smart thermostats, which is helping to offset an increase in load. As utilities become more digitized, we are seeing the architecture shifts from centralized processing within data centers to a distributed edge computing model, which is actually more energy efficient. Digitized architecture is a low power option and can be more targeted to a specific use; this will reduce excess devices that are not fully utilized and using energy.

7. Please comment on the tensions that you see between ‘enabling ‘(free markets for distributed generation) and reliability/safety. There is a healthy tension and balance between the enabling of distributed generation and maintaining a high level of reliability while also prioritizing safety for our customers, crews, and first responders. With increased innovation in the energy space, we expect and allow for more distributed generation by implementing processes and modeling to ensure no impact to our distribution grid.

8. Do you have a prediction for which energy storage technology will carry the day? Rather than building the next new big generation plant we want to be flexible and think about new technologies and how they work with renewables. We currently do not have a definitive technology solution for energy storage. The Flexible Path allows us to utilize our current generation assets while testing new technology solutions for economical and reliability purposes for our future power needs.

9. Hackers have targeted utility, power grids. How vulnerable is the U.S. to a cyberattack on its critical infrastructure? Threat actors continue to increase the frequency and complexity of their attacks on critical infrastructure. Overall, utilities are aware and taking these threats seriously. We know that vulnerabilities can lie in systems and people. In particular, entities like NERC and the American Public Power Association are keeping the cybersecurity conversation and preventive strategies on the front burner at the national level. A never-ending, 24/7/365 vigilant stand is needed to decrease vulnerability risks, and many industry and non-industry entities are working towards that daily goal.

Locally, cybersecurity is strong and still growing in San Antonio with the military's presence and an intense focus among our institutions of higher education, one of which will be building a cybersecurity campus downtown. CPS Energy strategically partners with these create a proactive and resilient cybersecurity web. We take a number of measures to mitigate the risk of cyberattacks that include a layered security approach, audits and consistent training and testing of our systems.

10. While solar and wind are discussed a lot, what consideration is being included in the short and long-term plans for waste heat to power from industrial sources? San Antonio does not have the large industrial loads that can make the economies of scale work for these systems. However, CPS Energy does use combined-cycle gas generation that uses waste heat to make steam and produce electricity from that source.

11. What is a legitimate reason that a utility today wouldn’t wholeheartedly support the consumer choice of distributed power? A utility is responsible for the stable and reliable power distribution to every customer in their service territory. If the interconnection of distributed power is not done with planned regulations, processes and procedures, this can pose risk to the power quality and reliability. We have addressed these issues successfully at CPS Energy for our customers because providing them options is among our highest priorities. Currently, we have more than 14,600 residential and commercial customers with distributed generation systems.

12. What creative solutions or innovations are being talked about in San Antonio currently? CPS Energy is investigating new potential products and services, some of which were locally discovered through our C3 (a CPS Energy innovation competition that challenges employees to

develop new methods or products that can benefit our customers), our new energy economy partners and through EPIcenter (an energy innovation hub building capacity for entrepreneurship, innovation, and market expansion). The innovations range from more accurate building efficiency modeling tools, combined solar and storage technology, solar security lights and our grid-scale battery storage project at Southwest Research Institute.

13. Will you elaborate on some of the energy storage solutions on the horizon that may help to make renewable energy more easily dispatchable? CPS Energy is investigating both dispatchable customer owned and grid-scale methods of energy storage. Having the capability to dispatch a network of distributed resources to increase the reliability of the grid, balance short-term congestion, address temporal power quality issues, and positively contribute to our ability to continue to provide affordable power to our customers is a crucial enabler in meeting our future grid demands.

14. With the expensive havoc wrought by storms, earthquakes, fires, etc. on power poles and lines, why isn’t burying power lines more common? The cost of underground infrastructure in comparison to overhead infrastructure is considerably higher, not only from an initial installation cost, but also long-term maintenance requirements. We are evaluating alternative design standards to reduce the cost and strategically apply these methods in our service territory. Conversions from overhead to underground can also be difficult to accomplish because of other existing utilities that may prevent installation of underground infrastructure or challenges with securing easements. entities, as well as law enforcement and others at the state and federal level, to

15. What are the prospects for a migration to DC power applications/codes for buildings, particularly in light of the native DC nature of renewables? There may be benefits of a hybrid system, AC from the utility (for longer distance transmission) then conversion to building or site specific DC provisioning. It would depend on the proximity of the load to the generation. Most large-scale renewables are usually located long distances from load centers.

16. What is your view of self-grid that coexists with centralized grid such as CPS? It’s unlikely there will truly be a self-grid. Even with energy storage, customers will need a backup to the backup especially in cases of prolonged severe weather conditions and other factors. As an example, you can’t store the solar energy that you’re not receiving if there are extended days of cloudy or rainy weather. The utility grid will continue to be serve as a backbone to providing stable, reliable power to consumers and prosumers for the near future.

17. What transmission and distribution infrastructure impacts can we anticipate with a decentralized model? System modeling, planning and system protection schemes would be impacted with

decentralization. Also, both the transmission and distribution infrastructure need to have the ability to handle dual power flow traffic as power production becomes distributed. CPS Energy continues to provide service options that allow customers to innovate while continuing to find value in the reliable and affordable service we provide.

18. Have models taken into account consequences of irregular but reoccurring violent volcanic activity blocking solar energy from surface for months/years? Having a diverse power fleet can help to mitigate the effect of extreme events. Portfolio diversity is key to affordable and reliable service. CPS Energy learned that lesson during the gas crisis of the 70s and began to diversify shortly thereafter. We are now committed to our Flexible Path strategy that ensures diversity while researching and implementing new technologies that make sense for our customers and community.

19. How important is it to aggregate and measure the collective energy production of DGs within a utility? Is there a potential solution? The penetration in terms of percentage of system load that is served by DGs within a utility is very important. It can bring greater challenge to maintain system and network stability. As higher levels of DG penetration begin to impact the power grid, the need for DGs to provide reactive power and improved response to disturbances and faults on the electrical system will become important. From a bulk electric perspective in Texas, the agency that manages our state grid, ERCOT, is working to gain insight into the DG infrastructure across the state. As individual DG systems are installed, the aggregate capacity has the potential to impact the bulk electric system. ERCOT has begun the process to map the DG systems to the transmission models it uses in its daily and planning operations. This mapping is expected to give ERCOT visibility into the DG systems and increase grid reliability.

20. How can homeowners / communities understand their optimal role on the grid as the grid and renewable energy collection evolves? Our objective is to collaborate with customers to advance rules related to distributed generation (DG) activity before reliability challenges to the power grid emerge. This dialogue should seek to identify appropriate standards for interconnected equipment and resources, and provide us with visibility to assure safety and that system planning and load forecasting are sufficient to manage the benefits and risks of large scale DG deployment. In addition, CPS Energy continues to evaluate opportunities for continued expansion of Distributed Energy Resources (DERs) within our customer service area. 21. How can utilities adapt their business models to help enable the decentralization of the grid? There will be multiple stages to this transformation of the utility industry. Today, most utilities are actively engaged in rebating energy efficiency technologies designed to incent new behaviors and to gain knowledge to shape future products and services. More recently, the industry is starting to deploy larger scale pilots in applications where economic viability is favorable. In the future, we anticipate seeing a more general adoption of technology that will interface customer and utility deployed assets to jointly balance the needs of our community in a more

collaborative business model.

22. We’ve talked about regulatory challenges. Are there any specific examples of unequivocally “good” public policies that would facilitate innovation? Good public policies are typically technology neutral and align public interest with market forces. Instead of creating separate wind, solar, thermal, or a new tech policy, an overarching energy policy, like our Flexible Path, which incorporates renewables, storage, thermal and other flexible technologies will allow for the most innovative solutions to the challenges facing the grid. Regulators find that the best policies are created when a problem is posed and the unrestrained market innovates and creates a solution. Once a solution is presented, regulators weigh public good and add safeguards to achieve a balanced policy.

23. How do we keep the grid safe from enemy attacks to create chaos or do harm? Does smart technology make the grid more or less secure? Utilities that focus beyond their enterprise networks and include their operational networks in their security strategies will be able to take advantage of new technologies that help utilities operate the grid. Securing enterprise networks is very different than the approach needed for securing operational networks as the threat actors on the grid are vast and not easily detected. Utilities must adapt their security strategy before bringing smart technologies onto the grid or otherwise face the risk of being compromised and not having any situational awareness. To meet customer expectations, we must continue to focus on this additional security dimension.

24. How will consumer behaviors dictate the future of energy? Customer preferences are driving enormous change in our industry. Customer behaviors such as using more smart technology and applications or adding distributed resources like solar to their homes are driving us to expand our program offerings and rethink the future of the grid.

25. Does the grid become inherently less secure as distributed generation and democratization become more prevalent? Not necessarily. While the architecture of the grid might be different, the same cybersecurity framework is applied to secure the grid.

26. I’m thinking about investing in solar. What assurance can you provide that rooftop solar will be a good long-term investment financially? We can't provide an assurance for any product from a private company. But we find customers are generally pleased with their investment in rooftop solar and seeing paybacks in the 10-15 year range. Our first recorded CPS Energy customer install was in 2007, and that system is still producing.

The most important advice we can give any potential solar customer is to do their research for a solid and reputable solar provider and to be well versed on the product, its cost and any available utility rebates, their energy needs, as well as any installation and maintenance agreements.

27. Tech primary driver of recent increases in inequalities specifically job displacement. How does energy industry plan to address retraining future workforce? The energy sector has been in transition for decades and has a history of evolving workers’ skills as technology changes. Given deregulation and market changes, the modernization of infrastructure, and the automation of grid technology, our tools and work continue to change. The people who perform this work are re-skilling and/or changing roles. With about one-third of utility sector employees eligible for retirement across the country, the industry is uniquely positioned to adopt new technology, re-skill current staff and onboard new workers with relevant skills. In the coming years, demand is expected to skyrocket for workers who can review and evaluate data from automated systems, then troubleshoot and repair those systems. The ranks of skilled technicians in the utility workforce will swell with automation in spite of the use of artificial intelligence to manage rote tasks.

28. What about Microgrids? Microgrids are another tool for a targeted approach to provide increased performance levels to critical service locations. They involve the application of newer automation technology applied to traditional infrastructure and distributed energy resources. Although, these new technologies provide benefits to targeted services, they also provide visibility challenges for operational teams such as system operators and utility crews that are tasked to maintain the safe operation and overall integrity of the system.

29. Is there consumer acceptance or push back from the utility knowing or possibly mandating how much my refrigerator or other appliances get used? We are not looking to mandate how much energy appliances use. We are looking to provide usage patterns and data analytics to customers so they can make informed decisions to better manage their use and their bills. Giving customers the power to make cost-effective decisions for their households drives value and brings them greater satisfaction.

30. How do you deal with the debt to equity ratio when we must shut down coal plants in just a few years in a public company? A private company can just bankrupt it. The prudent recovery of asset costs and the repayment of debt associated with these assets are important considerations for utilities. As a municipally owned utility, our credit rating is important to help maintain access to capital and ultimately keep costs lower. Our Flexible Path takes these financial impacts into consideration so over time we can maintain affordability for our customers.

31. What is the potential for car-top solar panels, to recharge batteries and reduce the need to charge from the grid? CPS Energy is not currently studying or investigating car-top solar panels as an option. An National Renewable Energy Laboratory (NREL) study found that the system provided minimum gain and that parking lot solar provided greater value. We are moving in the direction of the latter through a public-private partnership that we expect to announce in the near future.

32. What other types of energy storage are being explored aside from battery storage? The main areas of focus today are lithium-based battery storage technologies due to their broad application potential and rapid economic advancements related to the technology in adjacent industries. We are also following the adoption of vehicle-to-grid technology as a potential method of using electric vehicle battery packs in peak-shaving activities. We are also monitoring Flow Battery research for large-scale and extended duration storage capabilities which are not strong characteristics of today's lithium batteries. Another potential opportunity in the research stage includes thermal energy storage, particularly in the advanced building application discussed in question 3 above.

33. Do you see a future for price driven demand response? Yes. In fact, DR already is mostly price-driven. We currently have 200+ MW's of demand response in our portfolio, and the vast majority involves customers reducing load at peak times in response to some type of incentive payment.

34. How does a utility maximize efficiency while maintaining its revenues? Utilities will need to continue to find ways to be more efficient, utilize automation to lower costs, creatively manage its generation and distribution assets and look for new revenue opportunities as the industry evolves.

35. What are the challenges CPSE is trying to solve using AMI data? There are many benefits associated with AMI. One area we are looking at utilizing AMI data to help forecast solar production at the residential level to improve our day ahead load forecast. Other applications are around new creative rates based on time of consumption and improving engineering planning, outage response and advanced automated service restoration.

36. Coal: high carbon impacts; nuclear generation: long-term radioactive waste. What are the negative impacts of solar and do models address all negative costs? Decommissioning of solar projects involves recycling and landfilling solar modules, which contain some environmentally sensitive materials. The costs of proper disposal and decommissioning at the end of life are included in project models. As grid generation capacity becomes more carbon neutral, so does the production of solar equipment and therefore solar projects become more carbon friendly as the cycle continues. Land use for a solar site is also a negative impact, as it is not possible to utilize the land for other purposes. This is especially important the closer the facility is to urban centers. 37. Can renewable energy survive in a world without having any subsidies? Yes. Market demand produces supply and drives the economic viability of businesses. That law is true for renewable energy, as well.

38. Current payback for solar is quoted as being a 10-15 year payback. When will the cost come down to a more reasonable price like say a 5 year payback? Solar costs continue to decline. But it's hard to say when, or if, it will reach a 5-year payback. The market will determine when specific payback periods are reached driven by the cost of solar

and the cost of energy from the utility.

39. Climate change presents serious, immediate challenges. If mitigating it were regarded as a “war”, how would “What are we designing for?” criteria be reordered? As a utility, we are exploring the benefits of a consequence-based model of system planning that could transform from designing for an overall, system hardening to use case specific design requirements. This design method will place priority to designs that mitigate the impacts of climate related events and can be area specific. CPS Energy also continues to evaluate reducing carbon emissions in our generation mix. 40. What are the limits of battery-stored energy at the regional scale? How doesn’t this change our day to day use & consumption? Does it improve resiliency? At a regional level, the only real "limits" of battery storage would be the transmission system, which is sized to handle the generation connected to it; however, there are times when there is a generation/load mismatch due to high wind production, especially at night when loads are light. This can cause constraints on the transmission system, and sometimes wind generation must be curtailed. Having large-scale storage in place would allow this production curve to be much more predictable; so, during times of high wind production/light loads, storage could be charged up and that energy could then be discharged during light wind/high load times. "Firming" up the capacity of renewables makes them a dispatchable unit.

41. What is the biggest obstacle to "enabling" the new energy future? Utility business models are the biggest obstacle and will have to move to a more flexible model. The faster the business model can change to meet the desires, but more importantly the needs of users, the better. Things like customer costs, how to build and plan the system and pay for it, will have to change. We can't build a system that nobody wants to use and then expect them to pay for it. It will take a collaborative effort with clear communication in the community to shift the business model to align with the community owners. To ensure that we have the ability to adjust to new energy future, CPS Energy has adopted the Flexible Path strategy, enabling us to adapt to changing energy conditions.

Global Lecture Series III: Powering Transformation: US and German Perspectives

For the EPIcenter’s third Global Lecture Series, CEO Kimberly Britton moderated a conversation with CPS Energy President & CEO Paula Gold-Williams and Entega CEO Marie-Louise Wolff. Entega is the gas and electric company in Darmstadt, Germany – a sister city of San Antonio.

The discussion opened with a conversation about the transition away from coal in the generation portfolio. While Entega is a leader in Germany in terms of renewable energy, 34% of Germany’s electricity is generated with coal. Marie-Louise talked about some of the steps Germany is taking as a country to make that shift. Paula chimed in with a perspective related to coal and the multiple factors that come into play including environment, affordability and reliability.

Kimberly then shifted the conversation to smart cities and wanted to know how Paula and Marie-Louise, and their respective utilities, define “smart cities” and what will be done to contribute to that market in the near future. Marie-Louise talked about environmental opportunities, education, health, and research. She made a point of discussing the ethical considerations that must be taken when looking at higher volumes of data. Paula shared the value added to customers with CPS Energy’s transition to smart meters – they can monitor their own energy consumption, and the utility is able to detect outages faster. On top of the ethical implications of the data-intensive nature of smart cities, Paula talked about the importance of security and protecting the data.

EPIcenter’s CEO then shifted the discussion to electric vehicles (EV). She explained that there is a perception that Germany is ahead of the US in terms of adoption of EVs. Marie-Louise said the gap may not be as wide as some might think. She talked about challenges to rapid adoption like charging station infrastructure and cost of EVs. Paula’s thoughts on EVs started with complete agreement on Marie- Louise’s remarks. She went on to talk about the rapid technological evolution of EV charging stations and how CPS Energy is not currently interested in getting heavily into the charging station business.

Jill Vassar, EPIcenter’s Director of Development, relayed audience questions to the panel. Question topics included residential solar, affordability of batteries, and challenges with efficiency in older homes.

FY 2019 TECHNOLOGY COVERAGE

Table of Contents

Click the links below to scroll to a specific news clip section 1. CPS Energy solar power-battery storage project at SwRI

2. CPS Energy launches drone fleet

3. CPS Energy unveils Smart Sniffer

4. CPS Energy President & CEO appointed as Energy Think Tank Lead

5. Smart Cities featuring Paula Gold-Williams

6. Fortnightly Innovators

CPS Energy solar power-battery storage project at SwRI

Industry eyes will be watching San Antonio solar power-battery storage project (SABJ)

Many eyes in the electricity generation business will be watching a utility-scale solar and battery storage project being built in San Antonio's West Side.

Public officials, CPS Energy and Southwest Research Institute held groundbreaking ceremony on Monday for the $16.3 million solar and battery storage project.

Crews working for a subsidiary of British-owned Renewable Energy Systems Americas Inc. are building the a 5-megawatt solar farm on 48 acres off West Commerce Street that belongs to the research institute.

The small solar farm, while small by industry standards, will feed four containers filled with 10 megawatts of Samsung SDI Co. lithium-ion batteries. And it's how those batteries will be modulated to meet local power demand that will be of great interest to both utility companies and renewables sector.

"We figured it out, and now, we have operational, functional and effective renewables that perform when you plan for them to perform," CPS Energy President and CEO Paula Gold-Williams said.

Peak generation for solar occurs between 1 and 3 p.m., while peak demand for electricity tends to be in the late afternoon during the summer and early morning during the winter. The storage system can be modulated to deliver 10 megawatts over one hour or 5 megawatts over two hours.

The battery storage project is being touted as the first step down CPS Energy's Flexible Path Plan, which calls for the city-owned utility company to rely less on power generation from fossil fuels and more on renewables, battery storage and other technologies to fill gaps in demand. Still considered too expensive for widescale adoption, the battery storage project is being subsidized by a $3 million grant from Texas Commission on Environmental Quality.

"Things are changing, and technology is entering a realm where industry can take advantage of it," Gold-Williams said. "We anticipate that we will be able to serve this community better by taking new technologies into consideration."

RES Americas has developed wind and solar farms that produce 16 gigawatts of electricity and 300 megawatt hours of battery storage worldwide. In Texas, the company has

developed wind and solar farms that can produce up to 3,200 megawatts of electricity. The CPS Energy and SwRI project is the company's first battery storage project in Texas.

Battery storage has been used by businesses and homes for resiliency during power failures, and on the utility-scale side, the technology can be used for various purposes that include managing production and demand, RES Distributed LLC President Tom Duckett told the Business Journal.

"It's integrating storage with renewables, and that's the game changer in the industry," Duckett said. "What we're seeing is that energy storage is now a much more mainstream product. … Like any technology, the more you can do, the price will continue to fall and the better it will become. So, this is an important first step, and it's good to have CPS Energy lead the way. We just need this project and more projects to come on line to make it more mainstream."

CPS Energy Partners with SwRI to Create Battery Storage for Solar Energy (Rivard Report)

CPS Energy has been harvesting more of the power it supplies to customers from solar energy for the past several years. Now, it’s working on finding better ways to store that energy for use when it’s needed most.

At their June 28 meeting, CPS Energy’s board of trustees approved a $16.3 million agreement to install a 5-megawatt solar array with 10 megawatts of battery storage on Southwest Research Institute's property at 9800 W. Commerce St.

The project will help the utility better understand how to store power generated from renewable sources. CPS Energy officials say stored energy also can help maintain the electrical grid's reliability.

“We’ve been studying energy storage for a while,” said David Jungman, the utility's senior director of business and economic development.

“We’re really not sure how quickly it’s going to be adopted. We’re not sure which technology ultimately will be adopted. But we feel like investing our efforts in this technology now … readies us for this change.”

As part of what CPS Energy officials are calling the Flexible Path, the utility's leaders want 5 percent of the energy it generates by 2040 to first be stored in batteries.

Last year, CPS Energy’s generating mix was roughly 45 percent natural gas, 22 percent wind and solar, 18 percent coal, and 14 percent nuclear.

As renewable energy sources make up more of the utility’s power supply, CPS Energy needs to figure out how best to supply electricity when the sun isn’t shining and the wind isn’t blowing.

Solar generation peaks in the heat of the afternoon from 1 to 3 p.m., Jungman told the board, but electricity demand spikes from 5 to 7 p.m. as people return home from work and turn on their air conditioners, lights, and appliances.

The conventional way to bridge this gap is to start up a small natural gas-fired peaking plant. CPS Energy operates eight of these, all in Bexar County, communications director Melissa Sorola said.

Jungman explained how the batteries might be able to help fill a similar need while avoiding the use of fossil fuels.

“Instead of turning on a peaking unit, or something else, we’ll be using this energy storage that’s being fed by solar,” he said.

CPS Energy's board unanimously approved an agreement with contractor Renewable Energy Systems to build the storage and battery units. The utility secured $3 million in new technology funding from the Texas Commission on Environmental Quality to offset some of the cost.

SwRI is leasing the land to CPS Energy and will be doing research on the battery’s performance. SwRI, a not-for-profit entity, is one of the largest independent research and development centers in the U.S.

Most of the company’s research has been on batteries for use in vehicles, commercial devices, and in extreme space and underwater environments.

The project marks the first collaboration of this scale between SwRI and CPS Energy, the municipally owned electric and gas utility serving the San Antonio area.

“Southwest Research is by far at the top of their game in terms of applied science, right here in our backyard,” CPS Energy President and CEO Paula Gold-Williams said.

For SwRI, the arrangement will let researchers study how these batteries will perform when used to store energy from a renewable source and then discharge that energy to the grid when power is needed.

Researchers will be able to monitor the battery and "understand what a typical day in the life of that battery is like,” said SwRI's Terry Alger, who directs the institute's battery research section.

Though research is a big part of the project, CPS Energy and SwRI staff say the solar and storage system will eventually become a functional power unit supplying energy to customers.

The installation will be built on 48 acres, with the solar panels taking up most of the space, Jungman said. A 9,000-square-foot fenced-in area will hold four battery units, each eight feet by 44 feet.

Each unit will hold enough batteries for 2.5 megawatts of capacity. It takes more than 20,000 lithium-ion battery cells to add up to 1 to 2 megawatts of storage, Southwest Research staff engineer Bapiraju “Bapi” Surampudi said.

On average in the U.S., 1 megawatt of solar electricity can supply 164 homes, according to the Solar Energy Industry Association.

Over time, engineers can study how the batteries perform under a variety of “use cases,” Surampudi said. Power suppliers can use these batteries to meet peak demand or help maintain the right frequency on the grid to avoid brownouts, blackouts, or damage to electronic devices.

SwRI also can use the project to more finely tune safety measures, he said. Lithium-ion batteries can pose a fire risk if not properly managed and stored.

Jungman also described plans to share an educational center at the site with SwRI with mockup solar arrays and storage units to teach people about renewable energy.

Construction work should begin sometime October through December and be mostly finished by mid-2019, Jungman said.

Southwest Research Institute takes a leap forward in power generation (mySA) During my 18 years as first a state representative and now a state senator representing San Antonio and Bexar County, I have engaged with the many interesting businesses that exist and continue to grow throughout our city and region.

Southwest Research Institute is sometimes referred to as one of the best-kept secrets of San Antonio, but to those of us who call this city home, the impact of the institute is no secret. SwRI was founded more than 70 years ago and has grown to almost 2,600 employees. It is located on a 1,200-acre research campus with over 2 million square feet of laboratory space.

SwRI is an internationally respected nonprofit research and development organization providing services to business and government in a broad range of scientific fields. It works from the deep sea to deep space. In essence, it is the research and development organization for many clients working to advance science and apply technology to benefit government, industry and all of humankind.

The tremendous growth in employees and clients clearly demonstrates that it is dedicated to making an impact in our region, the country and the world at large.

On Monday, SwRI broke ground on an exciting and innovative new project: the Supercritical Transformational Electric Power, or STEP, pilot plant. The project is receiving $80 million from the U.S. Department of Energy and tens of millions more from private industry to design, develop and construct an R&D testbed facility to perfect a higher- efficiency, lower-emissions means to produce electric power. The facility will connect to the CPS Energy grid here in San Antonio to generate 10 megawatts of clean electric power while testing next-generation power technologies.

The new power generation system has broad applications and superior flexibility. It can reduce emissions, improve efficiency and respond rapidly to provide stability to Texas’ electric power generation grid. It will allow industries to efficiently turn waste heat into clean power. The technology that will be tested at SwRI will help Texas improve its air quality as we grow our economy, and use our abundant energy resources such as natural

gas and concentrated solar in very clean electric power applications.

SwRI is partnered with the Gas Technology Institute and General Electric for the project, and the team is pursuing co-funding from the state of Texas. This is a perfect project for state support as it will create local jobs, attract scientists and engineers from around the globe to test technologies at the new facility now and in the future, and showcase San Antonio as a technology leader in the U.S. for many years to come. I was thrilled to join federal and state elected officials, as well as Department of Energy leadership and executives from SwRI, GTI and GE, to break ground on the STEP facility.

Texas is known for its leadership in the energy industry, and that is something we cannot take for granted. We must continue to support and invest in innovative projects that look to the future. STEP is one of those projects.

I will be working with other elected officials in the next legislative session to secure financial support for this important San Antonio-based project so that its success and future is ensured. The opportunity for partnerships with our higher educational institutions and the opportunity to attract allied interests to create more local jobs is very real, and we should work together at the city, county, state and federal level to maximize the benefit for our community.

CPS Energy launches drone fleet

CPS Energy launches drone fleet to inspect power lines (SABJ)

By Sergio Chapa – Reporter, San Antonio Business Journal May 16, 2018, 3:39pm EDT

San Antonio's city-owned utility company CPS Energy is moving forward with plans to use drones and virtual reality gear to inspect power lines.

CPS Energy launched a pilot program for drone-enabled inspections a year ago and after a series of successful test flights inspecting transmission towers and high-voltage lines, the utility company is ready to integrate them for its inspection teams.

Under the pilot program, inspection work that would have taken nearly two weeks to complete using conventional methods only took two and a half days.

“We are integrating new technologies to expand our capabilities and operate more efficiently,” CPS Energy Chief Operating Officer Cris Eugster said in a statement. “Performing inspections with the use of drones helps maintain the safety of our employees and leads to faster inspections of our overhead infrastructure. This proactive effort helps us identify potential issues and mitigate future power outages.”

The drones will be used for routine inspections as well as those for equipment damaged by severe weather or approaching the end of its end of life.

CPS Energy currently has two drones in its inventory. The drone pilots must follow Federal Aviation Administration guidelines and ensure they are being mindful of customer privacy when conducting drone operations. The utility company has pledged to notify homeowners and business owner when inspections using drones are taking place.

Virtual reality head gear allows the operator to see what the drone's camera is recording. During a recent demonstration, the technology got a nod of approval from San Antonio District 8 City Councilman Manny Pelaez-Prada.

“As chair of the City’s Innovation and Technology Committee, I am thrilled that CPS Energy is using this innovative, and efficient technology to conduct inspections,” Pelaez- Prada said in a statement. “CPS Energy continues to be a leader in Smart City technologies.”

CPS Energy Invests In Drone Technology To Inspect Poles And Wires (PR Newswire) Technology increases efficiencies and safety for workers

SAN ANTONIO, May 11, 2018 /PRNewswire/ -- Focused on its commitment to provide its customers with reliable electric service, CPS Energy is now using drone technology to perform routine inspections of overhead infrastructure in a safer and more efficient way.

CPS Energy drone technology increases efficiencies and safety for workers

"We are integrating new technologies to expand our capabilities and operate more efficiently," said Cris Eugster, Chief Operating Officer at CPS Energy. "Performing inspections with the use of drones helps maintain the safety of our employees and leads to faster inspections of our overhead infrastructure. This proactive effort helps us identify potential issues and mitigate future power outages."

"As chair of the City's Innovation and Technology Committee, I am thrilled that CPS Energy is using this innovative, and efficient technology to conduct inspections," said District 8 Councilman Manny Pelaez. "CPS Energy continues to be a leader in Smart City technologies."

CPS Energy piloted the use of drones to inspect transmission towers and associated high voltage lines in May of 2017. Through the pilot, they learned that drone inspections of 50 transmission line towers were completed in 2 ½ days. Normally, this work would have taken nearly two weeks to complete using conventional methods. The utility anticipates drones will be used to inspect equipment approaching its end of life as well as equipment damaged during severe weather.

Drones offer the flexibility of performing routine infrastructure inspections from a safe distance whenever challenging or unsafe access issues are present. Rough terrain, obstructions and even animals can slow the progress of obtaining critical information that helps the utility evaluate the performance of their equipment. During times of severe weather, drones can assess impacted areas and help provide information used to prioritize how the utility responds to widespread power outages.

Currently, CPS Energy has two drones in its inventory. The drone pilots must follow Federal Aviation Administration (FAA) guidelines and ensure they are being mindful of

customer privacy when conducting drone operations. CPS Energy is committed to providing advance notice to the community whenever planned drone flight inspections occur near their home or business.

For customers, the use of drones may keep them out of the dark as early detection of failing equipment can be repaired or replaced before they experience an unplanned power outage. The utility believes the use of drones will lead to work efficiency, increased productivity, accuracy improvements and enhanced customer service.

CPS Energy using drones for increased efficiency, safety (KABB/WOAI) Friday, May 11th 2018

SAN ANTONIO - CPS Energy is experimenting with new technology to help increase efficiency for its customers.

CPS Energy demonstrated its newest drone technology Friday afternoon. The drones, piloted since May 2017, were used to inspect transmission towers and associated lines.

The utility company said drones "offer a more comprehensive inspection from a bird's eye perspective at a much quicker pace" compared to traditional methods. Drones also allow employees to inspect difficult areas while keeping them safe.

CPS Energy unveils the Smart Sniffer

CPS Energy unveils the Smart Sniffer (KENS) CPS Energy unveils a new tool in its arsenal to detect gas leaks and ultimately save customers money while keeping them safer. It's the new CPS Smart Sniffer.

Jeremy Baker March 19, 2018 CPS Energy has unveiled a new tool in its arsenal to detect gas leaks and ultimately save customers money while keeping them safer: the new CPS Smart Sniffer.

"It is a system we installed inside of a car, and it allows us to detect anything in terms of environmental exceedance levels for any type of methane or gas leak," said President and CEO of CPS Energy, Paula Gold-Williams.

District 7 Councilwoman Ana Sandoval told us, "CPS will be able to detect smaller gas leaks faster and more easily and that reduces the risk of having some kind of explosion or a gas leak event and harming people's health."

Let's say you call 3-1-1 because you have a gas leak. Gaston and the Smart Sniffer will come to the rescue. Not just for you, but your neighbors, too.

"We would have the vehicle also go out and determine whether or not there was another customer that might have a problem, and allow us to really do a comprehensive sweep of the area and figure out the right corrective action," Gold-Williams said.

Not only will Gaston detect natural gas, but it's also meant as a tool to educate. "We look to take it to school to talk to kids about safety, to talk about gas and new technology, and what's happening in the energy industry," Gold-Williams said.

Sandoval added, "It's very exciting to be working with students in our public schools here, to have them learn not just about the science aspect of it, but the environmental aspects of it as well."

And because the technology will be used as preventive maintenance too, it'll save CPS customers some dough. "The more you can schedule and streamline activities, the more you can save and ultimately it's good for our customers," Gold-Williams said.

CPS unveils new 'Smart Sniffer' vehicle that detects natural gas (KSAT)

By Mariah Medina - Digital Journalist March 19, 2018 - Updated: 5:46 PM, March 19, 2018

SAN ANTONIO - CPS Energy on Monday revealed a new vehicle that detects natural gas that will be used in day-to-day operations.

A spokesperson for CPS Energy said Smart Sniffer technology has been installed in a 2017 Ford Explorer. The new technology is capable of identifying gas molecules as it travels through neighborhoods in San Antonio.

CPS Energy's President and CEO Paula Gold-Williams said the SUV will help improve the quality of the environment.

"(The vehicle) helps us in terms of prevention, finding places we can do better maintenance and plan it out, be more efficient," Gold-Williams said. "And, we can also save our customers money."

Gold-Williams said CPS Energy hopes to acquire more Smart Sniffers. She said CPS Energy will also use the vehicles to educate students.

CPS Energy rolling out 'Smart Sniffer' vehicle that detects dangerous natural (KABB/WOAI)

SAN ANTONIO - There is a new vehicle making its way to San Antonio streets.

CPS Energy is showcasing its new "Smart Sniffer" vehicle that is equipped with new technology to sniff out any natural gasses that pose a threat to the community.

"It allows us to get into the community, find any issues early, do preventive maintenance and really keep the safety and climate of our community very clean," said Paula Gold- Williams, president and CEO of CPS Energy.

The 2017 Ford Explorer will be able to prevent any natural gas leaks from happening.

CPS ENERGY SHOWCASES NATURAL GAS “SNIFFING” VEHICLE (CPSE Newsroom)

San Antonio, Texas – (March 19, 2018) – Together with District 7 San Antonio Councilwoman, Ana Sandoval, CPS Energy unveiled today a newly-acquired, revolutionary technology that will be used to further improve reliability within the Greater San Antonio service territory. The “Smart Sniffer” will redefine how the utility manages and maintains its current natural gas underground distribution system.

“The reliability of our systems and safety of our community is always a priority,” said CPS Energy President & CEO Paula Gold-Williams. “Early detection of needed system maintenance will help us enhance public safety while also improving reliability. Specifically, the Smart Sniffer will allow us to optimize predictive analysis tools and information for the benefit of our entire metropolitan community. Additionally, we will introduce the Smart Sniffer to local schools so children can become familiar with concepts of new technology that are helping us improve our operations and community environment at the same time.”

“Launching the Smart Sniffer Vehicle is exciting because it demonstrates the implementation of a proactive measure to reduce greenhouse gas as we work toward a more formal Climate Action and Adaptation plan, said District 7 San Antonio City Councilwoman Ana Sandoval. “It reduces pollution, saves money and protects our health.”

The Smart Sniffer, developed by Picarro, combines sophisticated laser technology with the ability to cover 40 miles of the city in an hour. The system is capable of producing analytics that CPS Energy’s natural gas operations team can use to immediately pinpoint any areas of concern throughout their 5,415 miles of infrastructure and mitigate the potential risk of escaping natural gas.

The “sniffing” technology is equipped on a 2017 Ford Explorer and will be driven throughout the community on a daily basis as part of the utility’s preventive maintenance plan. Currently, CPS Energy utilizes a number of field technicians to inspect natural gas infrastructure daily. With quicker inspections and less resources, the utility is confident that along with a safety benefit, they will also see a cost-savings benefit as vehicle maintenance and man hours required to do this routine work is reduced.

CPS Energy’s Gas Delivery team provides reliable gas service to more than 340,000 customers. The maintenance plan ensures the dependability of CPS Energy’s natural gas pipelines remain intact. In 2017, the American Public Gas Association (APGA) presented the utility with an award for excellence in system integrity and system improvement. CPS Energy was also recognized by APGA for responding to 89% of natural gas emergency calls within 30 minutes and 99% within 1 hour.

CPS Energy’s new watchdog sniffs out gas leaks (CPSE Blog)

Dogs can sense danger and protect their owners at a moment’s notice. The same goes for Gaston, a new vehicle in our fleet, equipped with revolutionary technology that can make neighborhoods safer by sniffing out gas leaks. Gaston, the “Smart Sniffer”, will allow us to serve our customers faster, safer and more efficiently. Today, CPS Energy and District 7 San Antonio Councilwoman, Ana Sandoval, unveiled the newly-acquired technology that will improve reliability in Greater San Antonio.

Early detection also helps minimize the amount of methane released in our environment, improving air quality. There’s also less of an environmental impact as a CPS Energy employee operating the Smart Sniffer can cover a large area, reducing the amount of additional vehicles and employees in the field.

“Launching the Smart Sniffer vehicle is exciting because it demonstrates the implementation of a proactive measure to reduce greenhouse gas as we work toward a more formal Climate Action and Adaptation plan,” said District 7 San Antonio City Councilwoman Ana Sandoval. “It reduces pollution, saves money and protects our health.”

The “sniffing” technology is equipped on a 2017 Ford Explorer and will be driven throughout the community on a daily basis. The Smart Sniffer, developed by Picarro, combines sophisticated laser technology with the ability to cover 40 miles of the city in an hour. The system is capable of producing analytics that our Gas Delivery team can use to immediately pinpoint any areas of concern throughout their 5,415 miles of infrastructure and mitigate the potential risk of escaping natural gas.

“Typically, when we’re called out to a gas complaint, we have to use handheld equipment to literally walk over the area to detect the location of a gas leak,” said Joel Settles, Manager of Leak Survey and Locating Services. “The new vehicle will essentially give us a more pinpointed direction to search for a leak. It will reduce the area that basically needs to be covered by a gas technician.”

In addition to protecting customers and the environment, Gaston also will fetch some savings. Quicker inspections and less resources required for the routine work will help us reduce vehicle maintenance and man hours to complete jobs. Click here for the news release to learn more.

CPS Energy President & CEO appointed as Energy Think Tank Lead

CPS Energy President & CEO Appointed As Energy Think Tank Lead By Global Law Firm (PR Newswire)

Announcement made following 2nd Annual Future of Energy Forum hosted by CPS Energy

SAN ANTONIO, Feb. 27, 2018 /PRNewswire/ -- Global law firm, Dentons, has announced CPS Energy President & CEO Paula Gold-Williams as a Dentons Smart Cities/Communities Think Tank Energy industry co-chair. The Dentons Smart Cities/Communities Think Tank will house legal, business, and policy thought leaders to advise public and private stakeholders on what Denton views as the "14 Pillars of Success" for a Smart Cities/Communities program.

Gold-Williams will co-chair the Energy Pillar along with former Secretary of Energy, Dr. Ernest Moniz. The Energy Pillar will look at how Smart Cities/Communities will incorporate a multi-directional grid and advance clean technology solutions that will include a broad array of distributed energy resource measures. The work of the Think Tank will be highlighted at the Smart Cities Summit 2018 in Washington, D.C., July 25-26, 2018.

CPS ENERGY PRESIDENT & CEO APPOINTED AS ENERGY THINK TANK LEAD BY GLOBAL LAW FIRM Announcement made following 2nd Annual Future of Energy Forum hosted by CPS Energy

"My appointment to co-chair the Energy Pillar of Dentons Smart Cities/Communities Think Tank is an honor and timely as CPS Energy is an active participant in the City of San Antonio's Smart SA City efforts," said Paula Gold-Williams, President & CEO of CPS Energy. "I look forward to working with global energy leaders in formulating solutions for communities to implement as they prepare for the future. I'm thankful for Dentons' recognition of the work that CPS Energy is doing for the San Antonio community and I am eager to get to work with the Think Tank."

"Dentons Think Tank will offer general legal, economic and policy options on how to best counter the challenges presented in identifying and deploying technologies and strategies needed to become a Smart City/Community," said Clint Vince, Partner and Chair, U.S. Energy Practice and Co-Chair, Global Energy Sector, Dentons US. "Gold-Williams' energy experience and leadership will propel the Think Tank effort to success and is a testament to CPS Energy and San Antonio's commitment to Smart City implementation."

"The City of San Antonio (COSA), along with our other partners like CPS Energy, are working closely together to address the future opportunities and challenges our community faces as our area is on path to grow over 1.0 million more people by the year 2040," said San Antonio's City Manager, Sheryl Sculley. "Under Gold-Williams' leadership, CPS Energy continues to align their foundational work with the City's Smart vision that focuses on building a connected, inclusive, and resilient community that supports a high quality of life for San Antonio. Her status as an energy thought leader and innovator, as well as her think tank appointment will be beneficial to our community's overall efforts to apply best practices, learnings, and resources to the meaningful work ahead of us."

According to the World Health Organization, urban residents account for 54 percent of the total global population, and that figure is projected to grow approximately 2 percent each year until 2020. In San Antonio, the City's population is expected to increase by approximately 1 million people by 2040. To meet the demand of this growth, San Antonio will have to meet the challenges of increased congestion and the need for clean, resilient and reliable supplies of energy. CPS Energy has invested in modernization of its electric grid that will be a platform for enabling new products and solutions for the growing San Antonio Metropolitan area.

The Think Tank announcement was made following the 2nd Annual Future of Energy Symposium, hosted by CPS Energy, that took place at Texas A&M University – San Antonio on February, 27, 2018. The Future of Energy Symposium provided informational sessions by the utility's executives and energy leaders from around the country and included topics that addressed how the utility is leveraging data to meet customer needs and expectations; how energy provides a foundational role for the City's Smart City initiative; the current state and future of physical and cyber security; and the path CPS Energy sees for moving San Antonio forward.

CPS Energy President & CEO Appointed As Energy Think Tank Lead By Global Law Firm (SA Express-News)

Announcement made following 2nd Annual Future of Energy Forum hosted by CPS Energy

stakeholders on what Denton views as the "14 Pillars of Success" for a Smart Cities/Communities program.

CPS ENERGY PRESIDENT & CEO APPOINTED AS ENERGY THINK TANK LEAD BY GLOBAL LAW FIRM Announcement made following 2nd Annual Future of Energy Forum hosted by CPS Energy

CPS Energy President & CEO Appointed As Energy Think Tank Leader By Global Law Firm (CPSE Newsroom)

Announcement made following 2nd Annual Future of Energy Forum hosted by CPS Energy

Global law firm, Dentons, has announced CPS Energy President & CEO Paula Gold- Williams as a Dentons Smart Cities/Communities Think Tank Energy industry co-chair. The Dentons Smart Cities/Communities Think Tank will house legal, business, and policy thought leaders to advise public and private stakeholders on what Dentons views as the “14 Pillars of Success” for a Smart Cities/Communities program. Gold-Williams will co- chair the Energy Pillar along with former Secretary of Energy, Dr. Ernest Moniz. The Energy Pillar will look at how Smart Cities/Communities will incorporate a multidirectional grid and advance clean technology solutions that will include a broad array of distributed energy resource measures. The work of the Think Tank will be highlighted at the Smart Cities Summit 2018 in Washington, D.C., July 25-26, 2018.

“My appointment to co-chair the Energy Pillar of Dentons Smart Cities/Communities Think Tank is an honor and timely as CPS Energy is an active participant in the City of San Antonio’s Smart SA City efforts,” said Paula Gold-Williams, President & CEO of CPS Energy. “I look forward to working with global energy leaders in formulating solutions for communities to implement as they prepare for the future. I’m thankful for Dentons’

recognition of the work that CPS Energy is doing for the San Antonio community and I am eager to get to work with the Think Tank.”

“Dentons Think Tank will offer general legal, economic and policy options on how to best counter the challenges presented in identifying and deploying technologies and strategies needed to become a Smart City/Community,” said Clint Vince, Partner and Chair, U.S. Energy Practice and Co-Chair, Global Energy Sector, Dentons US. “Gold-Williams’ energy experience and leadership will propel the Think Tank effort to success and is a testament to CPS Energy and San Antonio’s commitment to Smart City implementation.”

“The City of San Antonio (COSA), along with our other partners like CPS Energy, are working closely together to address the future opportunities and challenges our community faces as our area is on path to grow over 1.0 million more people by the year 2040,” said San Antonio’s City Manager, Sheryl Sculley. “Under Gold-Williams’ leadership, CPS Energy continues to align their foundational work with the City’s Smart vision that focuses on building a connected, inclusive, and resilient community that supports a high quality of life for San Antonio. Her status as an energy thought leader and innovator, as well as her think tank appointment will be beneficial to our community’s overall efforts to apply best practices, learnings, and resources to the meaningful work ahead of us.”

According to the World Health Organization, urban residents account for 54 percent of the total global population, and that figure is projected to grow approximately 2 percent each year until 2020. In San Antonio, the City’s population is expected to increase by approximately 1 million people by 2040. To meet the demand of this growth, San Antonio will have to meet the challenges of increased congestion and the need for clean, resilient and reliable supplies of energy. CPS Energy has invested in modernization of its electric grid that will be a platform for enabling new products and solutions for the growing San Antonio Metropolitan area.

The Think Tank announcement was made following the 2nd Annual Future of Energy Symposium, hosted by CPS Energy, that took place at Texas A&M University – San Antonio on February 27, 2018. The Future of Energy Symposium provided informational sessions by the utility’s executives and energy leaders from around the country and included topics that addressed how the utility is leveraging data to meet customer needs and expectations; how energy provides a foundational role for the City’s Smart City initiative; the current state and future of physical and cyber security; and the path CPS Energy sees for moving San Antonio forward.

New smart cities think tank to bring conference to San Antonio (SABJ)

By Sergio Chapa – Reporter, San Antonio Business Journal Feb 28, 2018, 3:07pm EST

A new think tank focused on smart cities plans to bring a conference to the Alamo City, organizers told the Business Journal.

Global law firm Dentons launched the Dentons Smart Cities/Communities Think Tank, which will develop local approaches to global issues ranging form energy and grid modernization to transportation, public safety and water.

The think tank's energy pillar will be co-chaired by former U.S. Secretary of Energy Ernest Moniz and CPS Energy CEO Paula Gold-Williams, Dentons law firm partner Clint Vince announced Tuesday during a press conference at Texas A&M University - San Antonio.

"We'd like this group to be a resource not just for cities in the United States but for cities around the globe," Vince told the Business Journal.

Although think tank members will mostly meet virtually, they are expected to meet physically in Washington, D.C., in July. Gold-Williams told the Business Journal that once organized, members plan to bring a regionalism conference and Moniz to San Antonio.

"It's a marching order for me to bring more thought leadership and actually applied solutions to this market, our customers and this great community," Gold-Williams said.

Vince said Gold-Williams was picked for her role with the new think tank due to her leadership in the utilities industry and her efforts to make San Antonio a leader in the smart cities movement. Over the past few years, CPS Energy used its buying power to bring solar, smart meter, grid modernization and LED light manufacturing to San Antonio, while embracing technology to improve its services.

"I am honored to join the Dentons think tank group," Gold-Williams said. "They have a global presence and a focus on energy on a global level, but they understand that these solution sets really happen best when you're looking at the city-level — when you're thinking about the history and where a particular community can go."

On a local level, San Antonio Assistant City Manager Maria Villagomez has been tapped with implementing smart cities initiatives. Among her tasks is creating synergies between CPS Energy, San Antonio Water System, VIA Metropolitan Transit and the San Antonio River Authority. She has already taken a few steps forward.

"If you're new to San Antonio and you want to open a new account with CPS Energy, SAWS and get garbage collection service, you have to call three different places," Villagomez said. "What we're proposing is to open a better interface for our customer to go to one single place and register for those services."

Smart Cities featuring Paula Gold-Williams

CPS Energy CEO details utility’s role as a smart city “enabler” (APPA)

Paula Gold-Williams, President and CEO of San Antonio-based public power utility CPS Energy, recently detailed how CPS Energy has become an “enabler” of San Antonio as a smart city and argued that rather than focus on the definition of what a smart city is, it is more important to start placing solutions in the hands of customers.

In an interview with the American Public Power Association, Gold-Williams also detailed how CPS Energy has worked hard to improve customer service in recent years and is exploring additional opportunities to build on that success. She also described the utility’s economic development activities.

(This story is based on an interview that took place in late September and is the second of two articles based on that interview. The first story focused on CPS Energy’s Flexible Path strategy).

Not one definition of a smart city

“The one thing that’s wrong with ‘smart city’ is it implies that cities aren’t smart today,” said Gold-Williams. There isn’t one definition of a smart city, she said. Rather, “it’s a testament to the possibilities of what we want to do when we’re enabled by technology along the way.”

“It’s not important for the industry to think of a definition. It’s more important that we start to put solutions in the hands of customers,” Gold-Williams said.

“It doesn’t matter what it looks like on the East Coast or the West Coast. It matters what you put in your community, and, again, municipal power’s going to be well-positioned for that, ” she added.

San Antonio and CPS Energy are leaders in smart city efforts in the U.S. Earlier this year, global law firm Dentons announced Gold-Williams as a smart cities/communities think tank energy industry co-chair, along with former Secretary of Energy Ernest Moniz. The think tank will advise public and private stakeholders on what the firm sees as the 14 pillars of success for a smart city program. The energy pillar, chaired by Gold-Williams and Moniz, will look at how smart cities and communities incorporate a multidirectional grid and advance clean energy solutions that include a broad array of distributed energy resources.

Smart is partnering

Gold-Williams described CPS Energy as an “enabler” of San Antonio as a smart city. Converting CPS Energy to a digital network and using AMI increased the amount of information the utility can access. This allowed CPS Energy to get to the preventive, predictive state of operations and look for anomalies so customers could benefit from advance maintenance planning.

The transition to digital was a foundational step to leverage potential benefits with other entities, and it formed the basis for a smart city or community. CPS Energy partners with the city of San Antonio and city entities such as San Antonio Water System, VIA Metropolitan Transit, and the San Antonio River Authority.

CPS Energy has been working with the mayor, city manager, and council members and discussing what San Antonio could look like if they could better support customers from multiple prisms. Together, they are deciding what the foundation of their smart city could be, according to Gold-Williams.

The utility is talking about how to best optimize and centralize its data, removing sensitive personal information, to allow the community to put the data to use. “We’re going to be able to offer the business community another connected platform where people can come in from a tech perspective and help us create new apps, think about where we put new lighting systems in, and all of the things that come along with virtual reality and augmented reality, for example,” Gold-Williams noted.

At CPS Energy, “We’ve been diligent, and we’ve been the promoters of the partnerships and the supporters, and if somebody wants to talk to us about it, we’re there,” she said. “If they don’t want to talk to us about it, we go and introduce the concepts to them and start talking about the possibilities.”

Public power is in the best trusted position to promote partnerships, talk about possibilities, and build support to put options on the table. Public power can ask the community, “What do you want your smart city to be?”

San Antonio’s Office of Innovation has also been a key player in advancing smart city efforts. The office held a smart cities readiness workshop in March 2017 to discuss and develop a roadmap to San Antonio’s future. More than 100 participants, including CPS Energy, attended.

In January 2018, San Antonio Mayor Ron Nirenberg announced the creation of the Innovation and Technology Committee, to be made up of public and private citizens who would build on smart city solutions that modernize the way San Antonio tackles growth

challenges. The committee was asked to assess the impact of emerging trends and technologies and recommend how to advance smart city goals by enhancing cybersecurity, promoting digital inclusion, improving mobility, expanding municipal broadband, and pursuing economic opportunity.

Customer service and economic development

Gold-Williams also discussed CPS Energy’s customer service and economic development activities.

She noted that when she started at the utility, “we understood that our services and the ability for us to make and keep our prices for energy affordable were value drivers. We used the concept of economies of scale to drive benefits. If businesses were coming in and they were going to be able to keep our generation level high, without creating lots of spikes in usage, then we gave them some of the best prices because we figured that we could better manage a reliable demand for power and that was good. You could create good options for super large power customers and things like that are still core of what we do.”

But at the same time, the utility industry knows that growth is good. “We know other things matter too. So instead of just trying to give our customers good services at affordable prices, we also talk to them about conservation. We talk to them about our demand response program. We talk about do they want to incorporate renewables in another way that services their load.”

Gold-Williams said that “the real thing you want to get at” is helping companies to grow, add jobs and expand “and just by their effort to do that, we all pick up more business.”

In order to support that, CPS Energy engages in a variety of activities including its New Energy Economy (NEE) program.

The utility notes on its website that its NEE partners have committed more than $23 million in support of local educational programs, over 900 new jobs, and over $200 million in investments to fuel the local economy. “Collectively, once our partners reach all of their commitments, the annual economic impact of our NEE is projected to be over $1.4 billion,” CPS Energy said.

“We bring businesses to San Antonio. We talk to businesses that want new, innovative solutions,” Gold-Williams said.

She also noted that she sits on the executive committee of the San Antonio Economic Development Foundation. “So even if it doesn’t relate to energy, it’s a customer, so I pay attention to everything.”

In her role at the foundation, Gold-Williams works with Jenna Saucedo-Herrera, the President and CEO of the San Antonio Economic Development Foundation, who previously served as Vice President of Public Affairs and Brand Management for CPS Energy.

“It’s just amazing the ability that we have when we partner together. Sometimes we look at the ability to bring in businesses from around the nation. We also think about businesses from around the globe that we can attract here. We can do that because we’re a business owned by a community,” the President and CEO of CPS Energy said in the interview.

With respect to customer service, Gold-Williams noted that the utility has taken a number of steps to improve operations in this area.

CPS Energy has increased staffing levels and reinforced its third-party backup service provider. In addition, the utility has upgraded its training and “our people are not customer service reps anymore, they’re energy advisors.”

She said that the utility doesn’t view longer phone calls with customers as a bad thing. “We don’t bump people off the phone. We always ask them, have we answered all their questions, is there anything else that we could do for them. We call them back. We make accessing us easy.”

She added, “we are just continuing to look for every solution we can – new websites, new phone systems – and that’s just the beginning because we’re going to be incorporating AI and other analytics into our service model.”

CPS Energy is “not afraid to say we’re sorry. We’re not afraid to say let us fix it. Our egos are not in the way of what we service here and who we service. Not at all. It is really about the customers, so service is paramount.”

Gold-Williams pointed out that CPS Energy “was one of the first in the industry to actually create a Chief Customer Engagement Officer role.” CPS Energy’s Chief Customer Engagement Officer (CCEO), Felecia Etheridge, joined the public power utility in August 2016.

Board offers ringing endorsement of performance by Gold-Williams

In June, CPS Energy’s Board of Trustees offered a ringing endorsement of the accomplishments that Gold-Williams has achieved over the past two years. The board conducted its formal annual performance evaluation of Gold-Williams at a board meeting.

In their discussions, board members assessed Gold-Williams’ actions, which have dramatically increased customer satisfaction over the past two years, as well as continued the utility’s strong financial performance.

In particular, they noted that under her strategic leadership CPS Energy has maintained its bond ratings of AA+, Aa1 and AA from Fitch, Moody’s and S&P, respectively. These ratings place the company in the top three percent of all utilities, which translates to very low interest rates on debt secured to operate the business, saving CPS Energy customers millions of dollars every year.

“Leading CPS Energy is a complex and demanding position, and Ms. Gold-Williams has functioned at a consistently high level and overall, performed outstandingly,” said Board Chair John Steen.

Citing Gold-Williams’ national designation as the “2018 Energy Thought Leader of the Year,” which was awarded to her at the Energy Thought Summit (ETS) in Austin, Texas, as well as her recognition from the Keystone Policy Center for energy sector innovation, Board Trustee Ed Kelley noted that, “CPS Energy is viewed as a national leader, thanks to Gold-Williams and her team.”

Gold-Williams joined CPS Energy in 2004 after holding various positions in several San Antonio businesses, including regional controller for Time Warner Cable and vice president of finance for Luby's, Inc.

Fortnightly Innovators

Education Outreach

EXECUTIVE SUMMARY EDUCATION OUTREACH

XYZ

OVERVIEW:

Corporate Responsibility integrates CPS Energy’s People First philosophy, mission and values throughout the organization and in our business activities. We do this through targeted programs that drive employee awareness and engagement in our community outreach initiatives. We align these activities across CPS Energy to achieve greater visibility and impact in our community.

Through employee engagement programs, education and mentoring programs, corporate sponsorships and community partnerships, a dedicated team of employees lead our organization with programs that

1) Build accountability with internal and external stakeholders 2) Support critical needs in the community 3) Promote a positive reputation for CPS Energy 4) Maximize the benefit of our corporate and employee investments (time, “treasure” and talents 5) Advance our employees’ understanding of our community involvement and their role in representing CPS Energy 6) Promote better employee engagement.

TAKE-AWAYS:

• As a United Way Pacesetter organization, we raised more than $1.19 million through employee and retiree donations, agency sponsorships, and proceeds from the annual campaign golf tournament. The 2018 United Way Golf Tournament raised $128,000 SAMMinistries. • In FY2019, more than 1,352 of our employees volunteered to provide local charities and nonprofit organizations with more than 20,792 hours of service. [Preliminary data; we are still finalizing volunteer hours for this past fiscal year]. • Overall Employee Engagement (Grand Mean) increased from 3.92 (2017) to 3.97 (2018), surpassing our Target of 3.95. Participation in the employee engagement survey increased from 82% (2017) to 84% (2018). [Tier 1 Metric].

Page 1 of 1 Last Update: 3/22/2019 Environment summary Prepared by: Corporate Communications Corporate Responsibility Programs & Partnerships FY2019 Executive Summary

February 1, 2019

OVERVIEW: Corporate Responsibility integrates CPS Energy’s People First! philosophy, mission and values throughout the organization and in our business activities. We do this through targeted programs that drive employee awareness and engagement in our community outreach initiatives and align these activities across CPS Energy to achieve greater visibility and impact in our community.

Through employee engagement programs, education and mentoring programs, corporate sponsorships and community partnerships, a dedicated team of employees lead our organization with programs that 1) build accountability with internal and external stakeholders; 2) support critical needs in the community; 3) promote a positive reputation for CPS Energy; 4) maximize the benefit of our corporate and employee investments (time, “treasure” and talents); 5) advance our employees’ understanding of our community involvement and their role in representing CPS Energy; and 6) promote better employee engagement.

DASHBOARD:

Corporate Responsibility Educational Programs Outreach

Total Events Total Volunteers Total Attendees

26 327 14,719

Page 1 of 7 Corporate Responsibility Programs & Partnerships FY2019 Executive Summary

February 1, 2019 FY2019 CR PROGRAMS AND PARTNERSHIPS:

Program Program Type Program Description Education Level Community Partners No. of FY 2018 Participants Students Interested In Technical Summer Internship Through a partnership with Alamo Academies, SITE is a mentoring and summer High School Alamo Academies 25 Education (SITE) internship program focused on providing technical trades experience and mentoring for students interested in learning skills in manufacturing, welding, information technology and other electrical trades. Students work toward requirements for technical certifications in the trades, and, upon completion of the internship, receive at $2,500 scholarship. Most importantly, this program develops a pipeline of young workers prepared to take jobs in our industry.

* Advanced Technology & Manufacturing Academy (ATMA) * Aerospace Academy (AA) * In 2017, MacArthur High School Electrical Apprentice Program was added to the partnership. Student Assistance For Education Summer Internship Each school year the SAFE program is open to highly-successful, incoming high High School Area School Districts 24 (SAFE) school high school juniors who are interested in pursuing a college degree in fields related to the energy industry. Our SAFE students apply during the spring of their sophomore year in high school, intern with us during the summer of their last two years of high school. These students are encouraged to continue working with CPS Energy during the summer throughout their college career.

[Scholarships for the SAFE Program with be discontinued at the end of 2018 and reallocated to other internship programs] Inspire U Mentoring Inspire U is a mentoring and summer internship program, in partnership with High School Communities in Schools Summer Internship Communities in Schools, focused on keeping at-risk students in high school. Once a month, employee mentors share a hot lunch with students and share tips on researching colleges, filling out resumes and other real-world skills. CPS Energy goes a step further, hiring some of the students for a summer internship with the utility. Corporate College Internship Summer Internship CPS Energy's Corporate College Internship Program (CCIP), is designed to meet the College/University Local, State and National 7 Program industry’s rapidly changing workforce needs by providing local San Antonio juniors Colleges/Universities and seniors in college with public utility career experience. Through the internship program students are paired with a mentor(s) to acquire meaningful hands-on experience that expands their understanding of how the industry works and exposes them to essential skills they must acquire or develop to be successful. The internship is not only meant to provide hands-on experience, but to also gain and understanding of the rationale behind the strategies that are being used.

[IN DEVELOPMENT] Education & The CPS Energy Capstone Program gives college seniors an opportunity to College/University UTSA, UIW and St. Mary's College Capstone Mentoring Program demonstrate the knowledge and skills gained during their college career. Through the Capstone Program a team of college seniors interested in a career in business, engineering or cyber security are provided a real-world problem to either provide recommendations or solve. SA Works Workforce Community workforce initative. Offer educators and students a minimum of High School & SA Area Foundation 2 Development 20,000 experiential learning opportunities from the SA Works menu of options by College Students Partner, year 2020 and to develop true career pathways that lead to meaningful Internship Program employment opportunities for all San Antonio and Bexar County residents. Texas Federation for Advanced Workforce Combination education/training program to earn an associate's degree as an High School St. Phillip's College, Bexar 4 (beginning Fall Manufacturing Education (TX Development Advanced Manufacturing Technician (AMT). During the week, students will attend Graduates County Economic 2017) FAME) Partner, classes at a local community college and work for a local employer. Students will Development, HEB, Toyota Internship Program earn an Associate’s degree in Applied Science in Advanced Manufacturing Technician Track, 60 college credit hours, and two years of work experience.

FIRST in Texas Education Program FIRST in Texas is a CPS Energy Signature Sponsorship. Middle School Alamo FIRST, FIRST in Texas (STEM) CPS Energy employees volunteer to support local FIRST Robotics competitions. High School Reading Buddies Mentoring (Building San Antonio Youth Literacy is a CPS Energy Signature Sponsorship. Elementary San Antonio Youth Literacy & Literacy Skills) CPS Energy employees volunteer to be Reading Buddies at SAISD elementary SAISD Elementary Schools schools. Girls, Inc. Education (STEM) & CPS Energy participates in Girls, Inc. Rocket to the Future STEM Event annually and Elementary through Girls, Inc. Mentoring Program sponsors other Girls, Inc. fundraising events. High School KLRN Sci Girls Education Program CPS Energy hosts quarterly sessions with KLRN Sci Girls. Middle and High KLRN (STEM) School

Page 2 of 7 Corporate Responsibility Programs & Partnerships FY2019 Executive Summary

February 1, 2019 FY2019 CR PROGRAMS AND PARTNERSHIPS (CONT.):

Program Program Type Program Description Education Level Community Partners No. of FY 2018 Participants CORE4STEM Education Program CORE4 STEM Program is a three-day event focused on education and career Middle School Hispanic Chamber 1000+ Students (STEM) opportunities in STEM. CORE4’s mission is to stimulate students’ interest in the sciences and lead them to discoveries about their own potential in these areas and provides immersion in the excitement, surprise, and fun inherent in the sciences. The CORE4 Expo brings students, parents, and educators together with high-profile STEM professionals, corporations, government agencies, universities, and colleges.

R.I.S.E. (Raising & Inspiring Education Program Launched in May 2018, the R.I.S.E. Curriculum is offered to San Antonio families Elementary School Hispanic Chamber Successful Entrepreneurs) (Entrepreneurial for free. It's a workbook that features 60 activities that can be done over the Curriculum Thinking, Innovation) course of a year with an elementary aged child and is created around thirteen key concepts in entrepreneurial thinking (Persistence and Grit, Failure is OK, Courage, Opportunity-Seeking, Creativity, Curiosity, Resourcefulness, Problem-Solving, Optimism, Empathy, Adaptability, Growth Mindset and Financial Literacy).

Girl Scouts Environmental Education Program The Girl Scout Patch Program is a CPS Energy Signature Sponsorship. Elementary through Girl Scouts of Southwest Awareness & Conservation Patch (Environmental High School Texas Program Awareness & In 2018, over 6,000 Girl Scouts achieved their CPS Energy Environmental Awareness Conservation) patch. CPS Energy hosted most-attended business partner patch activity area at the annual January Cookie Rally event at the San Antonio Zoo. Collaborated with the Zoo Educational staff to produce and deliver curriculum and activities grounded in science and discovery. Collaboration with the Zoo staff evolved into an energy audit and commercial rebate as well as exploratory conversations with power generation water quality staff and zoo biologists. Green Spaces Alliance of South Education Program CPS Energy is a sponsor of Picture Your World, which pairs students with a Middle through High Green Space Alliance of Texas (Environmental professional photographer and a naturalist. During the once-a-month workshops, School and Home South Texas Awareness & they’re taught the basics of photography and an appreciation for the natural Schooled Students Conservation) environment in and around San Antonio, in places like Government Canyon, Medina River Natural Area and Hardberger Park. CPS Energy-Silver Spring Networks Scholarship Program Scholarship for students attending UTSA, Texas A&M/San Antonio, Trinity College/University Silver Spring Networks (now Scholarship (College) University, St. Mary’s University, University of the Incarnate Word, or any of the Itron), SA Area Foundation, ACCD Colleges, with plans to study in the field of either science (not health care), DISCO, Energy Institute - [Since ITRON purchased SSN, been technology, math, engineering information systems, computer science or cyber Univ. of Texas at Austin (Dr. working with their CR Department security; can be working an undergraduate or graduate degree and demonstrates Michael Webber) on other Education Initiatives that a desire to live in San Antonio and make a difference in the community. will be funded by ITRON] [IN DEVELOPMENT] TBD Students will graduate from CAST Tech High School with a diploma and a minimum High School SAISD, SWISD Centers for Applied Science and of 30 college credits, plus the opportunity to earn industry-recognized certificates Technology (CAST) Tech High and an associate’s degree. The schools will employ blended (online) learning, Schools project-based learning, and work-based learning, with class time structured around research, labs, and projects provided by industry partners.

The industry advisory group includes leaders from CPS Energy, Tech Bloc, H-E-B, Rackspace, USAA, Frost Bank, Firstmark Credit Union, and Geekdom. Industry partners have committed to job interviews for CAST Tech graduates, as well as a menu of work-based learning opportunities such as coffee talks, job shadows, internships and summer jobs.

CAST STEM, operated by Southwest Independent School District on the campus of Palo Alto College, will offer pathways in advanced manufacturing, engineering, energy and power, and global logistics. School District Partnerships Education Programs Participation with various school districts on STEM related events and career fairs. High School SAISD, NISD, Judson ISD, La Vernia ISD DoSeum Education Programs The "Power Up" exhibit showcases how CPS Energy produces and delivers All Ages DoSeum electricity to customers. It also teaches kids how they can help parents conserve energy and save money at home through an interactive touch screen where kids can figure out how to turn off appliances in the home that are energy "wasters".

Page 3 of 7 Corporate Responsibility Programs & Partnerships FY2019 Executive Summary

February 1, 2019

EDUCATION PROGRAM OUTREACH:

Date Event # Volunteers # Attendees Audience Purpose 1/22/2018 Career Day_ West Ave Elem - Bucket Truck 2 200 Elementary Utility industry career information and vehicle demonstration. The purpose of Job Shadow Day is to provide San Antonio’s youth with meaningful experiential learning opportunities by connecting the classroom to the real-world career opportunities. Employers 2/2/2018 SA Works Job Shadow Day_2018 56 200 MS showcase the type of career pathways that are available for the three different layers of our workforce [High School Graduates, Skilled Trades (Certifications/Technical) and Degreed Professionals]. Public safety and electric generation/distribution education and 2/8-23/2018 SA Stock Show and Rodeo_2018 35 9172 Various Ages activities (power source table). The purpose of this job shadow is to provide girls with a meaningful experiential learning opportunity and expose them to the various Elementary & 3/3/2018 2nd SciGirls Meet-up_2018 4 20 CPS Energy STEM careers. It’s also an opportunity for girls to Middle School understand how science, technology, engineering, art and math apply to the utility industry. High School The purpose of the recruitment tour is to encourage students to 3/9/2018 CCA Training Grounds Tour_2018 9 30 Students apply for the SITE: Distribution Internship Program. The Christian School of Castle Hills - Child Pre K and 3/20/2018 3 200 Public safety education. Safety_2018 Kindergarten 3/23/2018 Career on Wheels _ Myers Elem_2018 2 250 Elementary Utility industry career information and vehicle demonstration. The purpose of this event is to provide information and examples 3/24/2018 TX FAME Open House_2018 12 50 College on how CPS Energy is engaging and developing current TX FAME - AMT students The purpose of this event is to provide girls with a meaningful experiential learning opportunity and expose them to the various 4/7/2018 3rd SciGirls Meet-up 5 20 Various Ages CPS Energy STEM careers. It’s also an opportunity for girls to understand how science, technology, engineering, art and math apply to the utility industry. Empower girls to take a look at their future in STEAM! Community allies, educational institutions, and corporate partners come together for this FREE event for families around the Alamo City. 5/5/2018 Girls Inc Science Festival_2018 11 500 Various Ages This day full of hands-on, minds-on activities in science, technology, engineering, arts, and math introduces girls to opportunities in STEAM. The purpose of the visit is to provide students with a better 5/18/2018 Cub & Girls Scouts Tour Fleet 4 90 Cub & Girls Scouts understanding about the roles and responsibilities of vehicles within the community. The purpose of the event is to celebrate as many career clusters as 5/21/2018 Region 20 - Plan it! Do it! Your Future! Career Day 6 500 MS possible and to highlight non-traditional genders in all areas of careers. High School To introduce Business Careers HS students to CPS Energy careers 5/24/2018 Business Careers HS @CPS Energy 2 17 Students that are relevant to their career track. 6/19/2018 Teacher Externship_2018 11 52 Teachers Utility industry career information. The purpose of this event is to expose children to the various 8/11/2018 TPR When I Grow Up 4 150 Various Ages careers that exist in San Antonio and engage them in a hands-on activity. The purpose of this event is to expose elementary students to the 10/3/2018 Career Day_Carroll Bell Elem 1 200 Elementary world of work, broaden their perspectives and possibly spark career interest. High School Judging of Student Presentations: At the end of each 6 weeks unit, 10/5/2018 Cast STEM HS - Judging of student presentations 5 60 Students students present their final projects to a panel of judges. The purpose of this event is to expose elementary students to the 10/26/2018 Career Day_ Henderson Elem 2018 2 300 Elementary world of work, broaden their perspectives and possibly spark career interest. The purpose of this event is to expose elementary students to the 10/26/2018 Career Day_ Martin Elem 2018 4 200 Elementary world of work, broaden their perspectives and possibly spark career interest. The purpose of this event is to expose elementary students to the 10/27/2018 Career Day_ La Vernia Elem 5 200 Elementary world of work, broaden their perspectives and possibly spark career interest. CORE4 STEM Expo is a celebration of education and career opportunities in STEM. Employers showcase the type of career pathways that are available for the three different layers of our 11/7-8/2018 CORE4 STEM Expo - 2018 100 1200 MS workforce [High School Graduates, Skilled Trades (Certifications/Technical) and Degreed Professionals]. Interactive sessions allow students to engage in hands-on activities.

Page 4 of 7 Corporate Responsibility Programs & Partnerships FY2019 Executive Summary

February 1, 2019

EDUCATION PROGRAM OUTREACH (CONT.): Date Event # Volunteers # Attendees Audience Purpose High School Utility industry career information and internship opportunities at 11/14/2018 Internship Recruitment Macarthur 2018 12 68 Students CPS Energy. The purpose of this event is to expose elementary students to the 11/16/2018 Career Day_ Meadow Village 2 300 Elementary world of work, broaden their perspectives and possibly spark career interest. FRC-Kickoff marks the beginning of the design and build season. HS throughout Teams have the opportunity to meet at "local" Kickoffs to compare 1/5/2019 Alamo FIRST FRC Kickoff 2019 10 240 CPSE's service notes, get ideas, make friends, find mentoring teams, learn the territory game, pick up the Kickoff Kit from the Kit of Parts, and get geared up for the exciting competition season. The purpose of this event is to expose elementary students to the 1/17/2019 Career Fair_ La Vernia High School_2019 8 400 HS & MS world of work, broaden their perspectives and possibly spark career interest. High School Utility industry career information and internship opportunities at 1/29/2019 Internship Recruitment_ Southside HS 12 100 Students CPS Energy.

INTERNSHIP PROGRAM: The purpose of CPS Energy’s internship programs is to provide opportunities for high school and college students to learn invaluable real-world insights, receive mentoring, summer employment and hands on work experience. Most importantly, the internship programs are designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio high school and college students with public utility career experience.

Interns Hired Per Year

Page 5 of 7 Corporate Responsibility Programs & Partnerships FY2019 Executive Summary

February 1, 2019

CPS ENERGY INTERNSHIP PROGRAMS & PARTNERSHIPS:

Page 6 of 7 Corporate Responsibility Programs & Partnerships FY2019 Executive Summary

February 1, 2019

PROGRAM-RELATED BLOGS:

Education & Mentoring – Internship Programs  https://newsroom.cpsenergy.com/interns-gain-valuable-experience-while-offering-new-perspectives-and- solutions/  https://newsroom.cpsenergy.com/cps-energy-mentors-cultivate-growth-in-students-budding-with-potential/  https://newsroom.cpsenergy.com/students-get-powerful-lesson-in-what-it-takes-to-be-a-lineman/  https://newsroom.cpsenergy.com/linemen-show-interns-the-ropes-of-a-rewarding-career/

Education & Mentoring – Education Partnerships  https://newsroom.cpsenergy.com/linemen-inspire-tiny-home-builders/  https://newsroom.cpsenergy.com/reading-buddies-boost-reading-skills/  https://newsroom.cpsenergy.com/cps-energy-hosts-scigirls/  https://newsroom.cpsenergy.com/team-members-interns-stuff-the-bus-with-two-tons-of-school-supplies/  https://newsroom.cpsenergy.com/from-internship-to-rocketship-thanks-to-project-quest/  https://newsroom.cpsenergy.com/cps-energy-sponsors-first-robotics-to-supercharge-kids-dreams/

Page 7 of 7

Educational Alliance

You are invited to attend our INAUGURAL EDUCATIONAL ALLIANCE MEETING WITH PAULA GOLD-WILLIAMS

learn about

Thursday, August 30, 2018 Villita Assembly Building 401 Villita Street 3:30 pm - 5:00 pm

Join us and learn about our FLEXIBLE PATH plan and how we’ll meet the future energy needs of our community.

RSVP to : [email protected]

cpsenergy.com/flexiblepath STRATEGIC UPDATE & FLEXIBLE PATH

August 2018

Informational Update – Educational Alliance

1 P O W E R T O DREAM

Our People First philosophy comes to life through our Power to Dream campaign.

Because everyone has dreams, and those dreams deserve to see the light of day. WE SUPPORT YOUR OBJECTIVES THE WHY: • Working in the educational field, each of you: o Contribute to the development of an educated workforce o Help keep schools well-maintained, providing an environment students can excel in, and promoting future public investment o Make learning more relevant by supporting internship programs o Are driving our community to be more competitive and successful OUR FORWARD LOOKING COMMITMENT: • We want to share important information on the approach & opportunities to partner with you: o Starting with our FLEXIBLE PATH!! o Providing tools for energy savings o Creating a pipeline for training and future-state, technical jobs (e.g., solar & energy storage)

3 OUR EDUCATIONAL PARTNERSHIPS

Our energy efficiency programs have: • Saved educational institutions 4.6 MW of demand and 15,541 MWh of energy last year • Provided $1.8 million in rebates to help schools achieve this level of energy savings • High enrollment, with 200 schools participating in our demand response program • This summer, our education partners will earn about $1.7 million in demand response rebates for helping us save 27.5 MW

Energy-efficient practices benefit our schools by reducing maintenance costs & lowering energy bills. 4 OUR EDUCATIONAL PARTNERSHIPS Our education programs have: • Helped 300+ local students attend college, through mentoring programs, internships, and summer jobs

• Provided over $600,000 in scholarships

• Promoted STEM — science, technology, engineering and math — and business- related fields by providing hands-on learning experiences

We have multi-faceted programs that reach students at all levels! 5 OUR EDUCATIONAL PARTNERSHIPS

We enhance skills and cultivate growth in students!

2018 CPS Energy Interns & Mentors 6 WHICH ALIGNS TO OUR FOCUS OF PEOPLE FIRST…

• Our everyday collective focus must be on our 3 Pillars:

 COMMUNITY

 EMPLOYEES

 CUSTOMERS

WE MUST CONTINUE ASKING OURSELVES… Are we solving things so customers benefit? 7 RELIABILITY, AFFORDABILITY & GREAT SERVICE MATTERS!

We minimize / prevent outages! We control costs to save you money Our Power / Energy is there for you when you need it!

We continue to effectively manage your community owned assets. 8 GOALS & APPROACH

65%  Low-carbon generation 20%  Renewable energy capacity in power generation mix • Purchase of cleaner Natural Gas “Rio Nogales” Units • Purchase of 450MW of utility scale solar 75%  75% NOx emissions reduction since 1997 • Closure of J.T. Deely Coals Units 1 & 2 in 2018 • Using a more efficient product – lower sulfur fuel #6  Solar Leadership • High National Ranking by Environment Texas New Environmental Tools • Air Quality Sensors • Smart Sniffer “Gaston” • Ford F-150 Plug-in Hybrid (34) CPS Energy continues our commitment to sustainability & being an environmental steward 9 DEVELOPING A FLEXIBLE FUTURE Traditional generation is playing the role of “virtual storage” for renewable energy until energy storage technology scales up

Now: Renewables and Future: Renewables and Traditional Generation Energy Storage

Currently not economical

10 Community Dialogue = More Engagement City of Policies San Antonio Priorities 

FlexiblePath ASPIRATIONAL GOALS

Customers Environmental Partners Businesses Input

Others 

PATH TO THE GOALS CPS Energy Traditional Generation Technology & Innovation Design Strategy Manage Plan & Strategy

Our decisions reflect the values & priorities of our community! 11 Why the Flexible Path, why now?

Technology is evolving & changing now, and at a rapid pace. Flexibility is needed for us to meet the needs and desires of our customers in a responsible way.

12 WHY FLEXIBILITY MATTERS?

Traditional Flexible (Historical) (Future) • Energy Efficiency • Predictable customer load o Equipment using less energy • Predictable customer growth o Declining use per customer • Consistent generation levels • More Potential for Renewables o Intermittency in generation o Renewables serving off-peak hours • New technologies on the horizon

40+ Year Baseload Assets Need Ability to Adapt Traditional Power Plants Flexible Generation Path 13 FLEXIBLE PATH - CAPACITY MIX We will adjust our plan as new competing technologies provide more benefits 70%+! 100% 6% 5% RENEWABLES / 13% 90% 22% NEW TECH 21% 80% & 70% 50% 39% 80%!! 60% NON-EMMITTING 46% 50% 48% Storage/Tech Renewables 40% 16% 30% 32% Flex Gen Percent of Capacity (MW) of Percent 18% 13% Gas 20% 14% 7% Coal 10% 16% 14% 11% 9% 0% Nuclear 2010 2018 2040 2040 Traditional Traditional Flexible Path 14 ALL GEN MIX (TWh) – YEARLY WHILE LEVERAGING WELL PERFORMING PORTFOLIO The Flexible Path increases renewable generation & gives our customers more options

Market Purchase

Renewable

Flex Gen

Gas

Coal

Nuclear

15 CPS ENERGY EMISSION INTENSITY REDUCTIONS THROUGH FLEXIBLE PATH By 2040, the Flexible Path reduces the intensity of CO2, NOx, & SO2 emissions by 80%, 97%, & 99%, respectively, as indexed to 1997

CO2 (lbs/MWh) NOx, SO2 (lbs/MWh) 1,600 3.5

1,400 CO2 History Historic Flexible Path Forecast 3.0 1,200 2.5 CO2 Flex Path 1,000 2.0 NOx History 800 1.5 600 NOx Flex Path 1.0 400 SO2 History 200 0.5 SO2 Flex Path 0 0.0 1997 1999 2001 2003 2005 2007 2009 2011 2013 2015 2017 2019 2021 2023 2025 2027 2029 2031 2033 2035 2037 2039 Calendar Year 16 OZONE NONATTAINMENT

• Bexar County designated Marginal Nonattainment by the EPA

• State Implementation Plan (SIP) is due Sept. 24, 2020

• CPS Energy Actions and Initiatives • 75% NOx reductions since 1997 • STEP – Renewables, Demand Response, Rebates • Electric Vehicles • Flex Path

We will continue to work with our partners on a community plan that will bring the area back into attainment 17 In support of your mission & goals We are being thoughtful about our city’s future

Pilot Plan

Pilot solar and battery storage peak shifting Pilot other battery uses

Plan for evolving integrated processes Evaluate Evaluate mitigating risk and enhancing our customers experience Evaluate pilots and plan future programs

Plan Pilot

18 IN ACTION!

19 BOARD OF TRUSTEES: UPCOMING VACANCY

• After a decade of service, Dr. Homer Guevara’s 2nd term is coming to an end • If you live in the SW Quadrant of our service territory, please consider applying • Visit www.cpsenergy.com/trustees for more information

20 WE SUPPORT YOUR OBJECTIVES

THE WHY: • Working in the educational field, each of you: o Contribute to the development of an educated workforce o Help keep schools well-maintained, providing an environment students can excel in, and promoting future public investment o Make learning more relevant by supporting internship programs o Are driving our community to be more competitive and successful

OUR FORWARD LOOKING COMMITMENT: o Starting with our FLEXIBLE PATH!!  We Want To Inform You  What Are Your Thoughts / Questions?

21 Board of Trustees Vacancy Information Sessions

EXECUTIVE SUMMARY BOARD VACANCY OUTREACH

XYZ

OVERVIEW:

CPS Energy prides itself in working closely with its Board of Trustees to make decisions that benefit the entire community. Leading up to Dr. Homer Guevara’s term as a Trustee ending in January 2019, the company made efforts to fill his vacancy on the board by casting a wide net for potential candidates to apply for the position.

Through extensive social media and traditional media outreach on a variety of channels, as well as two separate information sessions with 32 potential candidates attending, CPS Energy was able to procure a talented and capable candidate, Janie Gonzalez, to fill the vacant seat on the board. This brought the total of new board members confirmed in FY19 to two, as Dr. Willis Mackey was also brought on in April 2018.

TAKE-AWAYS:

• CPS Energy is dedicated to bringing members of different backgrounds to serve on its board. • The company works with the community to cast a wide net to find willing citizens to serve in this capacity.

Page 1 of 1 Last Update: 3/22/2019 Environment summary Prepared by: Corporate Communications BOARD VACANCY OUTREACH

July 2018 – September 2018 HIGHLIGHTS

2018 New Dimensions: • New Media outlets • San Antonio Observer • Southside Reporter • National Public Radio • Expanded outreach • By 10/05/17 - 35 media & formal outreach efforts • By 10/12/18 – 174 media & formal outreach efforts • Added Information Sessions

2 Information Sessions Enabled people interested in applying to ask question & learn more about our organization, the role of Board Members and the time commitment. It also allowed them to network in an friendly setting with trustees and staff.

August 27: 20 participants

October 3: 12 participants

3 BOARD OF TRUSTEES SEARCH TIMELINE 2018 17 Total 2019 15 Total Applications Applications Received by Tentative 10 Total Received by Extended City Information Applications Original Application Council Session Received Deadline Deadline Vote Aug. 27 Sept. 13 Sept. 14 Oct. 12 Jan. 2019

Application 131 Total: Nominations Information 43 Total: Interviews Board Vote Published Purchased Committee Session Purchased With to Key: On Website Media (33) Meeting Oct. 3 Media (31) Applicants Nominate Outreach & Public & Other Sep. 13 & Other Oct. - Nov. an Applications Notice Formal Vote to Formal Applicant Board Action Published Community Extend Community to Submit Council Action in SAEN 1 Outreach Application Outreach to City Jul. 9 (97) Deadline (12) Council for Sep. 11 Oct. 9 Approval Dec. 17 1 San Antonio Express News 4 PURCHASED MEDIA SCHEDULE

Channel Media Dates Audiences Reached

San Antonio Express News Paid Media (SAEN) Public Notice 7/9, 7/22, 8/2, 8/23 Total cumulative circulation 263,501

San Antonio Business Journal Paid Media (SABJ) Public Notice 7/20, 8/3, 8/24, 9/7 Total cumulative readership 83,196

Observer Newspaper Group Print distribution to 160,000 in zip Paid Media Public Notice 7/18, 8/1, 8/29, 9/5 codes 78201 - 78263

Paid Media Southside Reporter 7/18, 8/8, 8/29, 9/5 Total Spanish circulation 72,380

Seventeen 25 second radios spots Paid Media Texas Public Radio 8/24 through 9/13 between 5am and 7pm

5 PURCHASED MEDIA EXAMPLES

San Antonio Observer 8/1/18

San Antonio Business Journal 9/7/18

6 Southside Reporter 7/18/18 San Antonio Express News 7/9/18 OTHER TOUCH POINTS Channel Media Date/Notes

News SABJ Article 7/9 News Homer Guevara Op-Ed Submitted, has not run COSA Boards & Commissions Website Vacancy posted 7/9 City Council District 3 News 7/18 City Council District 5 News 8/27

City Council District 6 News 7/11, 7/17, 7/18, 7/21, 8/22 City Council District 7 News 7/20, 8/3 SA Chamber Newsletter or Website 7/13, 7/20, SA Hispanic Chamber Newsletter or Website 7/11, 7/25, 8/1, 8/22 SA North Chamber Newsletter or Website 7/31 SA South Chamber Newsletter or Website 8/16

SA Women's Chamber Newsletter or Website post on website (no date)

Franklin Energy eNewsletter 20.9% open rate (82,640 unique opens) CEO Newsletter Issue 5 8/29

CPS Energy Web Site Home Page Live 7/9 CPS Energy Web Site Quadrant Locator tool Live 7/9 CPS Energy Social Media LinkedIn ongoing CPS Energy Social Media Targeted Nextdoor 7/31 and ongoing CPS Energy Social Media Twitter ongoing CPS Energy Social Media Facebook ongoing 7 OTHER TOUCH POINT EXAMPLES

Chamber Newsletter

CPS Energy Facebook

Flyer District 3 Newsletter 8 Thank You

Dr. Willis Mackey

Nominee To CPS Energy Board Faces Tough Council Vote

BY BRENDAN GIBBONS | APRIL 4, 2018

A retired school superintendent will face a City Council vote for nomination to the CPS Energy board Thursday, with some council members raising issues with the candidate and the process’ transparency.

After its previous nominee withdrew to serve on the board of the North East Independent School District, the CPS Energy board appointed Willis Mackey, who retired as superintendent for Judson Independent School District in 2015.

Council was set to vote on Mackey last week, but a spokesman for Mayor Ron Nirenberg said the mayor moved the vote to give more members time to meet with Mackey. Nirenberg serves on the CPS Energy board in his official capacity.

“Some council members have expressed reservations about the nomination, and a number of council members have not had the opportunity to meet with the nominee,” Bruce Davidson said in an email. “The postponement will give council members another week to get to know him.”

CPS Energy is the municipally owned utility serving roughly 812,000 electrical customers and 345,000 natural gas customers in the San Antonio area.

Unlike other local entities, CPS Energy’s board trustees interview applicants in private and vote amongst themselves to appoint them. That nominee must then be confirmed by City Council vote.

Related: Gender Politics Erupt During Tense City Council Vote on SAWS Appointees

That differs from San Antonio’s other municipally owned utility, the San Antonio Water System. San Antonio’s mayor makes the nominations for the SAWS board, sometimes with council input. A City Council committee then interviews the candidates, who face a full council vote for approval.

If confirmed, Mackey would serve a five-year term replacing two-term board member Derrick Howard, who represents the utility’s southeast quadrant.

Willis Mackey

Councilwoman Rebecca Viagran (D3), whose district falls into the territory Mackey would represent, said she has concerns about Mackey living outside city limits and about the all- male makeup of CPS Energy’s board.

“My community needs to be known; they need to be understood,” she said.

Viagran also called Mackey a “very nice man and very cordial,” but added that she wanted to see “fresh, new ideas.”

“Unfortunately, I didn’t see that with the person that CPS Energy is bringing forward,” she said.

Reached by phone Wednesday evening, Mackey, who served 17 years as a superintendent, deferred questions about his qualifications to CPS Energy Board Chair John Steen.

Related: CPS Energy Board Selects New Chair, Vice Chair

A former Texas Secretary of State who became chair of the utility’s board in January, Steen said Mackey’s experience managing school district budgets and passing bond issues made him the right candidate.

“When you’re a superintendent, you have to know that budget backwards and forwards, so he brings those skills,” Steen said.

Steen also said the board followed a “very thorough” application process that took seven months and involved interviewing 18 applicants.

“We really made an effort to try to get a good applicant pool,” Steen said. “We advertised, and we talked to community leaders; we talked with lots of people. We ended up with 18 applications, a very thorough process, and we actually went through two rounds of interviews.”

Steen also addressed the lack of women on the board. Before Nirenberg’s mayoral victory last year, the board included then-Mayor Ivy Taylor. CPS Energy’s first choice for the board vacancy, Terri Williams, is a woman.

“It’s important to have that diversity on the board, and it’s a good point,” Steen said. “I know we’ve got some of our councilmen and -women that that’s important to them, and we hear their concerns.”

Councilmen Roberto Treviño (D1), Cruz Shaw (D2), and Rey Saldaña (D4) all said they support Mackey as a candidate and are comfortable with how the CPS Energy board selected him.

“This is, at the end of the day, an ability for us to say we agree with the process that existed before it got to us, or we totally disagree with the process before it got to us,” Saldaña said. “I don’t see anything wrong with the process.”

But Viagran wasn’t the only council member to raise issues. Councilman Greg Brockhouse (D6) said he was “leaning no” on voting for Mackey.

“I don’t like the fact that they do it in private,” he said. “It’s five members choosing one of their own team.”

Councilwoman Ana Sandoval (D7) said Mackey will “bring a good perspective for community engagement” due to his experience as superintendent, but was disappointed the applicant pool wasn’t broader, including more women and people with environmental backgrounds.

“I think this is a real learning experience with how do we move forward when we have a future opening,” she said. “These are very serious positions.”

Divided Council Confirms Willis Mackey to CPS Energy Board

BY BRENDAN GIBBONS | APRIL 5, 2018

After a nearly two-hour discussion on gender representation on the city’s boards and commissions, a divided San Antonio City Council approved a former school superintendent for the board of CPS Energy.

Related: Nominee To CPS Energy Board Faces Tough Council Vote

Willis Mackey, who retired in 2015 as superintendent of Judson Independent School District, will join the board of the municipally owned electric and gas utility following a 8- 3 council vote in his favor.

After the vote, Mackey said he looks forward to learning more about the utility’s $2.6 billion business generating power and supplying energy to about 812,000 electrical customers and 345,000 natural gas customers in the San Antonio area.

“I don’t have any type of agenda starting out. I’m working with some fine board members, and I’d like to learn from them and continue to move forward,” said Mackey, who at Judson ISD managed a district with between 2,600 and 3,000 employees and a roughly $216 million operation and maintenance budget at the time of his retirement.

Mackey, who lives in Selma and ahead of the vote drew endorsements from the mayors of Live Oak and Converse, will replace two-term board member Derrick Howard in representing the utility’s southeast quadrant.

Councilwoman Rebecca Viagran (D3) was the most vocal against Mackey’s confirmation, though Council members Shirley Gonzales (D5) and Greg Brockhouse (D6) also voted no.

Viagran and Gonzales focused mainly on the all-male makeup of CPS Energy’s board.

“I know there were qualified women in this pool of candidates,” said Viagran, who called Mackey’s confirmation “a continuation of the status quo.”

“Diversity in leadership leads to better thinking, it leads to innovation, it prevents mistakes, it leads to better governance, and it ultimately leads to better outcomes,” she added.

Thursday was the second time in less than one month that heated discussion on gender politics emerged during a City Council vote on board members for one of San Antonio’s publicly owned utilities.

Related: Gender Politics Erupt During Tense City Council Vote on SAWS Appointees

A March 8 vote on confirming Amy Hardberger, St. Mary’s University water law professor and associate dean, and two other male candidates to the board of the San Antonio Water System led some female council members to accuse Brockhouse of gender bias after he intensely questioned Hardberger over her appointment by Mayor Ron Nirenberg.

On Thursday, Brockhouse told other council members how his thinking has evolved since then.

“I did learn a valuable lesson out of that discussion,” he said. “I may be coming to issues, and I just see issues. I see numbers, or data, or analytics…I don’t see gender or identity politics…There are people on this dais who specifically live in that, they see it.”

As to why he voted no on Mackey, Brockhouse cited flaws in the process wherein the CPS Energy board selects its own replacements, interviews them in private, and makes an appointment that must then confirmed by City Council vote.

That’s a different structure than for the San Antonio Water System, whose board members are appointed by the mayor, vetted publicly by a City Council committee, and then subjected to a confirmation vote.

“My vote today is not about Mr. Mackey,” Brockhouse said. “It’s going to be about CPS Energy because I think they could do a whole heck of a lot better.”

The search for Howard’s replacement took seven months, CPS Energy Board Chair and former Texas Secretary of State John Steen said. Eighteen candidates – eight women and 10 men – applied for the position.

The board interviewed 12 of them and narrowed its pick to “two or three” finalists, Steen said, before initially selecting Terri Williams, a director at the University of Texas at San Antonio. She later withdrew to serve on the board of the North East Independent School District.

After that, Steen said the board interviewed the finalists a second time and decided on Mackey due to his experience at the helm of school districts.

“What stood out for me…is his organizational management experience,” said Nirenberg, who serves on the CPS Energy board in his official capacity. “He has been charged with going into large organizations, many times under distress, ensuring that they’re operating professionally and fiscally responsibly.”

Other council members also said they support Mackey as a candidate and trust CPS Energy to handle the interview and selection process.

“We have an interest but limited roles and responsibilities at CPS,” said Councilman Cruz Shaw (D2), who made the motion to approve Mackey.

“There’s a reason it was set up this way,” Councilman Clayton Perry (D10) said . “I would be very cautious and critical of us taking a look at that organization and how it’s built, how it’s structured, and trying to make changes with it.”

CPS Energy will soon begin the process of finding a replacement for trustee Homer Guevara Jr., an economics and government professor at Northwest Vista College whose second term ends in 2019.

Janie Gonzalez

City Council Confirms Webhead CEO Janie Gonzalez to CPS Energy Board

BY BRENDAN GIBBONS | JANUARY 31, 2019

In the smoothest confirmation vote so far for a utility board member under San Antonio’s current City Council, council members on Thursday unanimously confirmed tech entrepreneur Juanita “Janie” Gonzalez to the board of CPS Energy.

CPS Energy’s board in December appointed Gonzalez out of 11 candidates they interviewed to join them in overseeing the municipally owned electric and gas utility. Gonzalez will represent CPS Energy’s southwest service quadrant, replacing 10-year board member Homer Guevara Jr.

Gonzalez, 46, is president and CEO of Webhead, the San Antonio-based IT firm she co- founded in the 1990s. Unlike the past two nominees to the boards of CPS Energy and the San Antonio Water System, Gonzalez enjoyed broad support by all on council.

The CPS Energy and SAWS boards are among the most prestigious and long-lasting appointments in San Antonio, with board members eligible to serve up to 10 years and eight years, respectively. Recent appointments to these boards have fueled conflicts over diversity and gender representation.

Councilwoman Rebecca Viagran (D3) voted last April against CPS Energy board member Willis Mackey on the grounds that only men made up the utility’s board. Before confirming Gonzalez on Thursday, Viagran said she was “happy we have a Latina and woman now on the CPS Energy board.”

Most council members focused on Gonzalez’s gender and ethnicity, business background, qualifications, and prior volunteer service. None was swayed by a letter sent Wednesday by local environmental groups arguing that CPS Energy board members have too often nominated people from the financial and business realms. Councilman Rey Saldaña (D4) indirectly referenced the letter in his comments before the vote.

“In many cases, [Gonzalez] or anyone doesn’t pass everyone’s benchmark with respect to ideology or position,” Saldaña said. “As a Latina, … it is not the first time that people have had misconceptions about who she is and what she’s capable of.”

Before the vote, several business and political leaders expressed their support for Gonzalez, including BB&T bank executive and former City Councilman Juan F. Solis III, Live Oak Mayor Mary Dennis, MEDWheels President and CEO Jane Gonzalez, and Beldon Chairman Michael Beldon.

“It really is the American dream,” said Beldon, who leads a roofing and remodeling company and served with Janie Gonzalez on the Alamo Colleges Foundation board. “Southside girl goes to college, does well, builds a company, becomes a really active member of the community, does a lot of really good things, and now has an opportunity to serve on a really important board.”

Gonzalez did not have the support of the environmental groups who have been saying CPS Energy needs to abandon coal and natural gas by 2030. The City’s recent draft climate plan states that shutting down all of CPS Energy fossil fuel plants by 2050 is necessary to meet the goals of the Paris climate accord that council members signed onto in 2017.

Related: Climate Plan Calls For San Antonio to Phase Out Fossil Fuels By 2050

The letter from the Climate Action SA coalition, signed by members of the Sierra Club, Public Citizen, and Alliance of Nurses for Healthy Environments, criticized several of CPS Energy’s recent decisions, including the selection of Gonzalez.

“CPS Energy will have to make significant changes to allow our utility to be competitive in the future,” the letter states. “That won’t happen by appointing more like-minded people to their board. The board desperately needs members who will question the assumptions of senior CPS Energy staff and embrace new solutions in an industry that is rapidly changing. The next five to ten years will be critical to move CPS Energy away from fossil fuels and toward renewable energy.”

Councilman Clayton Perry (D9) lambasted the letter in his comments before the vote.

“It just goes to show you that you can’t please everybody all the time,” Perry said. “There’s groups and organizations that don’t have the forethought and the expertise to

know what it takes to be a member of a board like this and provide that strategic leadership and direction for a large agency.”

After her confirmation, Gonzalez told the Rivard Report that she believes CPS Energy needs to continue the transition to clean energy.

“I do think we need to make those decisions over time; we can’t do it overnight,” Gonzalez said. “But I do believe, as an individual speaking as myself, that we need to move in that direction. As a new elected trustee, I’m going to make sure that we get the data, we see how we can do it, and that we are committed to getting it done.”

Gonzalez talked about her recent visit to a CPS Energy customer service event, where she spoke with people interested in CPS Energy’s home weatherization program, bill assistance programs, and rebates. She said she hopes to learn more about these services and how to improve them.

“They were so grateful that CPS [Energy] was out there in the community, but what I also learned was that there’s a big need in our community,” Gonzalez said. “There’s a lot of individuals that are struggling to make ends meet.”

FY 2019 BOARD NOMINATION COVERAGE

Table of Contents

Click the links below to scroll to a specific news clip section 1. Dr. Willis Mackey

2. Janie Gonzalez