Dufry Corporate Brochure 2021
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THE GLOBAL TRAVEL RETAILER 2021 FOCUS STORY ONGOING EVOLUTION OF DUFRY’S SUSTAINABILITY ENGAGEMENT Read the full focus story on the ESG Strategy and the ESG Report on pages 30 –39 as well as 72 – 100 respectively 3 DUFRY GROUP – A LEADING GLOBAL TRAVEL RETAILER DUFRY AG (SIX: DUFN) IS A LEADING GLOBAL TRAVEL RETAILER OPERATING OVER 2,300 DUTY-FREE AND DUTY-PAID SHOPS IN AIRPORTS, CRUISE LINES, SEAPORTS, RAILWAY STATIONS AND DOWNTOWN TOURIST AREAS. THE COMPANY, HEADQUARTERED IN BASEL, SWITZERLAND, OPERATES IN 64 COUNTRIES ON ALL SIX CONTINENTS. 4 CONTENT WELCOME Dufry today 8 – 9 1 Global presence 10 – 15 Milestones 16 – 19 THE GLOBAL TRAVEL RETAILER Dufry at a glance 22 – 23 2 Our strategy 24 – 29 Focus Story 30 – 39 WHY DUFRY? Retail expertise 40 – 57 3 Channels 58 – 59 Customers 60 – 63 Airport authorities & landlords 64 – 65 Suppliers 66 – 67 Logistics 68 IT Solutions 69 LOOKING FORWARD Environment, Social and Governance (ESG) Report 70 – 100 4 Community engagement 101 – 107 Global Executive Committee 108 – 109 Awards 110 5 1 WELCOME Welcome DUFRY TODAY Present in 64 countries Operates at over More than 50,000 430 products locations Our assortment of reference items from vendors globally Over 22,000 employees Representing over 130 different nationalities 8 Welcome Over 2.5 billion 1,000 potential customers suppliers Close to 20 % market share in airport travel retail Almost Over 470,000 m2 2,300 of commercial space shops Dufry opens a new shop every week 9 Welcome OVER 2,300 STORES 10 Welcome 11 Welcome GLOBAL PRESENCE 12 Welcome Welcome OVER 430 LOCATIONS WORLDWIDE EUROPE, MIDDLE EAST Symi La Palma (SPC) Robin Hood Doncaster AND AFRICA Thessaloniki Lanzarote Sheffield Airport Armenia Zante Las Palmas de Sherwood Forest Gyumri India Gran Canaria (LPA) Center Parks Yerevan Bangalore Madrid Southampton Mahon Stansted Bulgaria Ireland Malaga Windsor Burgas Center Parks Murcia Varna Cruise and Ferry ships Italy Palma de Mallorca (PMI) Asterion Cape Verde Bergamo Reus Blue Galaxy Boa Vista Florence Santander Blue Horizon Sal Genoa Santiago de Compostela Blue Star I, II Santiago Milan Central Sevilla Blue Star Delos Cote d’Ivoire Milan Linate Tenerife Norte Blue Star Diagoras Abidjan Milan Malpensa Tenerife Sur Blue Star Naxos Naples Valencia Blue Star Paros Egypt Piza Cairo Sri Lanka El Venezielos Verona Colombo Elyros Finland Jersey Hellenic Spirit Helsinki Sweden Saint Peter Jönköping Highspeed 4 France Jordan Kalmar Kriti Ship Calais Amman Karlstad Nisos Chios Fort-de-France Aqaba Landvetter Nisos Mykonos Nice Marka Luleå Nisos Rhodes Pointe-à-Pitre Norrköping Nisos Samos Toulouse Kazakhstan Olympic Champion Astana Östersund Germany Stockholm Arlanda Patmos Dusseldorf Kenya Stockholm Bromma P&O Arcadia Nairobi Sturup P&O Aurora Ghana P&O Ventura Accra Kuwait Sundsvall Kuwait City Umeå P&O Queen Elizabeth Greece Visby P&O European Highlander Aktio Malta P&O European Causeway Alexandroupoli Malta Switzerland P&O Norbay Anchialos Morocco Basel-Mulhouse P&O Norbank Araxos Agadir Zurich P&O Pride of Rotterdam Athens Casablanca Turkey P&O Pride of Hull Chania Fez Antalya P&O Pride of Burges Corfu Marrakech Kayseri P&O Pride of York Doirani Nador Kutahya P&O Spirit of Britain Evzonoi Oujda United Arab Emirates P&O Spirit of France Heraklion Rabat Sharjah P&O Pride of Canterbury Igoumenitsa Tanger P&O Pride of Kent Kafalonia United Kingdom Mozambique P&O Pride of Burgundy Kakavia Aberdeen Maputo Prevelis Kalamata Belfast Superfast I Karlovasi Nigeria Birmingham Superfast II Karpathos Lagos Bournemouth Superfast XI Kastanies Russia Bristol Kastelorizo Moscow Domodedovo Cardiff Katakolo Moscow Sheremetyevo Doncaster ASIA PACIFIC Kavala Moscow Vnukovo East Midlands Edinburgh Australia Kipoi St. Petersburg Pulkovo Canberra Kos Exeter Serbia Melbourne Krystallopigi Folkestone Belgrade Perth Limnos Glasgow Airport Nis Mertziani Glasgow Prestwick Cambodia Mykonos Spain Humberside Airport Phnom Penh Mytilini Alicante Leeds Siem Reap Niki Almeria Liverpool Sihanoukville Ormenio Asturias London Gatwick China Patras Barcelona London Heathrow Chengdu Piraeus Bilbao London Luton Hong Kong Promachonas Fuerteventura London Southend Macau Rhodes Gerona London St. Pancras Shanghai Sagiada Granada Manchester Ibiza Newcastle Indonesia Samos Bali Santorini Jerez Norwich Skiathos La Coruna Welcome Malaysia Grenada Holland of America Miami Kuala Lumpur Grenada Volendam Minneapolis Singapore Honduras Holland of America Mobile Bates Field Changi Roatan Westerdam Myrtle Beach Holland of America Nashville South Korea Jamaica Zaandam New Orleans Busan Jamaica Holland of America New York Empire State Mexico Zuiderdam New York Grand Central CENTRAL AND Acapulco NCL Bliss New York JFK SOUTH AMERICA Cancun NCL Dawn New York LaGuardia Cozumel NCL Escape New York Penn Station Antigua Guadalajara NCL Gem New York Port Authority Antigua Guanajuato NCL Jade New York UN Gift Center Saint Philip Ixtapa NCL Jewel Newark Argentina Los Cabos NCL Joy Newark Liberty Bariloche Mazatlan NCL Pearl Newport News Williamsburg Buenos Aires Aeroparque Mexico City NCL Sky Norfolk Buenos Aires Ezeiza Monterrey NCL Spirit Oakland Cordoba Puerto Vallarta NCL Sun Omaha Mendoza San José del Cabo Ontario Netherlands Orlando Aruba NORTH AMERICA Orlando Sanford Oranjestad Bonaire Canada Philadelphia Bahamas Nicaragua Phoenix Sky Harbour Airport Costa Esmeralda Airport Calgary Bahamas Edmonton Pittsburgh Great Exuma El Espino Portland Guasaule Halifax Lynden Pindling Toronto Raleigh International Airport Managua Richmond Peñas Blancas Vancouver Barbados Roanoke Peru USA Santa Ana Barbados Albuquerque Christ Church Lima Salt Lake City Anchorage San Antonio St. Michael Puerto Rico Arkansas Clinton Ponce San Diego Bolivia International Airport San Francisco La Paz San Juan Atlanta San José Santa Cruz St Kitts & Nevis Atlantic City Seattle Brazil St Kitts Baltimore-Washington St Louis Belém St Kitts Bradshaw Airport Birmingham St Pete-Clearwater Belo Horizonte St Lucia Boston Stewart Newburgh Brasília St Lucia Burbank Tampa Campinas Burlington Tucson International Airport St Maarten Charleston Curitiba St Maarten Tulsa Airport Florianopolis Chicago Washington DC Fortaleza Trinidad & Tobago Chicago Midway Washington Dulles Port of Spain Goiânia Chicago O’Hare Washington Ronald Natal Turks & Caicos Islands Cleveland Reagan Airport Porto Alegre Grand Turk Corpus Christi Recife Turks & Caicos Islands Dallas Fort Worth Dallas Love Field Rio de Janeiro Uruguay Rio de Janeiro Galeão Denver Montevideo Des Moines Rio de Janeiro Punta del Este Santos Dumont Detroit Salvador Cruise and Ferry ships Fort Lauderdale Hollywood São Paulo Congonhas Carnival Panorama Fresno São Paulo Guarulhos Carnival Sensation Grand Rapids Uruguaiana Carnival Valor Greater Rochester Holland of America Greenville-Spartanburg Chile Eurodam Harrisburg Santiago de Chile Holland of America Houston Colombia Koningsdam Houston George Bush Bogota Holland of America Houston William P. Hobby CHANNELS Dominican Republic Nieuw Amsterdam Indianapolis Holland of America Jackson Puerto Plata Airports Nieuw Statendam Las Vegas Hard Rock Cafe Samana Border, Downtown & Holland of America Las Vegas Mc Carran Santiago Hotel Shops Noordam Las Vegas Palazzo Santo Domingo Railway Stations & Other Holland of America Little Rock Equador Cruise Liners & Ferries Oosterdam Los Angeles Santiago de Guayaquil Seaports Holland of America Lubbock Rotterdam Manchester Boston 15 Welcome MILESTONES Dufry has more than 60 years of travel retail experience – just one of the factors that has contributed to the company’s successful position today as leading travel retailer worldwide. Dufry founded in 1865 in Basel, The first duty-free shop at Listed on the Swiss Stock Switzerland. Le Bourget, Paris. Dufry was Exchange (DUFN) on the 6th the second operator to ever of December. open a duty-free store. 1865 1952 2005 1948 2004 Introduction of the duty-free Advent International became wholesale business. the majority shareholder. Dufry decided to focus its core business on travel retail with the vision of becoming a truly global company. 16 Welcome Acquisition of one of the main Merger of Dufry Ltd with Dufry travel retail operators in the South America Ltd. Acquisition Caribbean, based in Puerto of the Colombian Emeralds Rico, with 23 shops in Puerto International brand, based in Rico and other Caribbean the Caribbean. locations. 2007 2010 2006 2008 2011 Acquisition of major travel Acquisition of 100 % of Hudson Acquisitions of retail companies retail operators in Brazil. Listed Group (USA), the only national in Argentina, Uruguay, Ecuador, on the stock exchange in Sao newsstand brand in the industry. Martinique and Armenia, includ- Paulo (Brazil) and Luxembourg ing 24 duty-free shops across (BOVESPA; DUFB11). 10 airports. 17 Welcome MILESTONES Acquisition of Regstaer Group, Acquisition of The Nuance Renewal of an excep tional the leading travel retail operator Group in Switzerland. amount of existing concession in Russia, in a joint venture. contracts and is included in the Swiss Leader Index, compiled of the 30 largest Swiss Corpo- rations listed on the SIX Swiss Exchange. 2012 2014 2016 2013 2015 Acquisition of 100 % of the leading Acquisition of World Duty Free. The travel retailer in Greece, Folli Follie. acquisition strengthens Dufry’s position Expansion in Asia, with new stores in in key European markets such as Spain China, South Korea, Taiwan, Bali and – including the Mediterra nean region – Sri Lanka. and the UK; North and Latin Ame rica as well as the