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The Go-Ahead Group Plc Annual Report and Accounts 2019 1 Stable Cash Generative
Annual Report and Accounts for the year ended 29 June 2019 Taking care of every journey Taking care of every journey Regional bus Regional bus market share (%) We run fully owned commercial bus businesses through our eight bus operations in the UK. Our 8,550 people and 3,055 buses provide Stagecoach: 26% excellent services for our customers in towns and cities on the south FirstGroup: 21% coast of England, in north east England, East Yorkshire and East Anglia Arriva: 14% as well as in vibrant cities like Brighton, Oxford and Manchester. Go-Ahead’s bus customers are the most satisfied in the UK; recently Go-Ahead: 11% achieving our highest customer satisfaction score of 92%. One of our National Express: 7% key strengths in this market is our devolved operating model through Others: 21% which our experienced management teams deliver customer focused strategies in their local areas. We are proud of the role we play in improving the health and wellbeing of our communities through reducing carbon 2621+14+11+7+21L emissions with cleaner buses and taking cars off the road. London & International bus London bus market share (%) In London, we operate tendered bus contracts for Transport for London (TfL), running around 157 routes out of 16 depots. TfL specify the routes Go-Ahead: 23% and service frequency with the Mayor of London setting fares. Contracts Metroline: 18% are tendered for five years with a possible two year extension, based on Arriva: 18% performance against punctuality targets. In addition to earning revenue Stagecoach: 13% for the mileage we operate, we have the opportunity to earn Quality Incentive Contract bonuses if we meet these targets. -
Focused on Partnership About Us
Go East Anglia Sustainability Report 2016 Focused on partnership About us Go East Anglia encompasses Anglianbus, Chambers, Hedingham and Konectbus. Some 8 million passenger journeys are made each year on its services and over 370 people are employed. The forming of the branding name Go East Anglia was designed in 2015 to bring together the separate business in terms of identifying opportunities to work collectively across the geography and introduce the idea of sharing best practice with being part of a wider group. Our network covers Norfolk, Suffolk and Essex providing essential links to local towns and hospitals and places of education. Places served include Norwich, Great Yarmouth, Lowestoft, Bury St Edmunds, Sudbury, Braintree, Colchester and Clacton. Where we operate Norfolk, Suffolk and Essex. Norwich Swaffham Great Yarmouth Lowestoft Bury St Edmunds Sudbury Colchester Braintree Clacton-on-Sea We’re part of The Group In this report 2 Managing Director’s message 6 Society 4 Our approach 8 Customers 5 Our stakeholders 10 Our people 12 Finance Highlights – Launch of new Norwich Park & Ride network 9% 8,018,153 increase in passengers passenger journeys – Norwich Park & Ride m-ticket app journeys goes live – Buses with USB charging points enter service – Introduction of 5S in the workplace – Shortlisted for UKBA National Bus 89% 46% average customer increase in buses Driver of the Year satisfaction score fitted with CCTV Website: Twitter: Facebook: www.anglianbus.co.uk anglianbus anglianbus www.chambersbus.co.uk chambersbus chambersbus -
Go East Anglia
Go East Anglia - Chambers, Hedingham, Konect Bus (PF0002189) Konect Bus Limited 5-7 John Goshawk Road, Rashes Green Industrial Estate, Dereham, Norfolk, NR19 1SY Part of the Go-Ahead Group PLC. Depots: Clacton-on-Sea Stephenson Road, Gorse Lane Industrial Estate, Clacton-on-Sea, Essex, CO15 4XA Colchester Wethersfield Road, Sible Hedingham, Halstead, Colchester, Essex, CO9 3LB Dereham 7 John Goshawk Road, Rashes Green Industrial Estate, Dereham, Norfolk, NR19 1SY Sudbury Windham Road, Meekings Road, Chilton Industrial Estate, Sudbury, Suffolk, CO10 6XE Outstations: Brunel Road 14 Brunel Road, Gorse Lane Industrial Estate, Clacton-on-Sea, Essex, CO15 4LU Kelvedon 215-217 High Street, Kelvedon, Colchester, Essex, CO5 9JT Rackheath 36R Ramirez Road, Rackheath Industrial Estate, Norwich, Norfolk, NR13 6LR Chassis Type: Mercedes-Benz 1836RL Body Type: Mercedes-Benz Touro Fleet No: Reg No: Layout: Year: Depot: Livery: Notes: 1 BX55FYH C49FT 2006 Colchester Chambers 2 BX55FYJ C49FT 2006 Colchester Chambers Chassis Type: Alexander-Dennis Enviro 200MMC Body Type: Alexander-Dennis Enviro 200MMC Fleet No: Reg No: Layout: Year: Depot: Livery: Notes: 200 YX69NPE B42F 2019 Dereham park & ride Norwich 201 YX69NPF B42F 2019 Dereham park & ride Norwich 202 YX69NPG B42F 2019 Dereham park & ride Norwich Chassis Type: Dennis Dart SLF Body Type: Plaxton Pointer 2 Fleet No: Reg No: Layout: Year: Depot: Livery: Notes: 253 EU04BVF B37F 2004 Clacton-on-Sea Hedingham BLT, 2012 Previous Owners: BLT, 2012: Blue Triangle, 2012 254 - 260 Chassis Type: Alexander-Dennis Dart SLF Body Type: Plaxton Pointer 2 Fleet No: Reg No: Layout: Year: Depot: Livery: Notes: 254 EU05AUR B37F 2005 Clacton-on-Sea Hedingham 255 EU05AUT B37F 2005 Clacton-on-Sea Hedingham 256 EU55BWC B37F 2005 Clacton-on-Sea Hedingham 257 EU56FLM B37F 2006 Clacton-on-Sea Hedingham 258 EU56FLN B37F 2006 Clacton-on-Sea Hedingham 259 EU56FLP B37F 2006 Colchester Hedingham 260 EU56FLR B37F 2006 Clacton-on-Sea Hedingham Unofficial fleet list compiled by www.ukbuses.co.uk - last updated Friday, 20 August 2021. -
NEWS ACROSS the GROUP November 2019 Fire up the Engines! Go-Ahead London’S Transition to Electric Set the World on Fire
Take a look... November 2019 3 1,000 apprentices NEWS ACROSS and growing 7 O-Bee-Cee makes honey 8 Mental health THE GROUP matters A message from David Brown Hello everyone, Another good news story is that we’ve This unfortunately resulted in the death passed our target to bring in 1,000 of one of our drivers, Kenneth Matcham. This month I was especially proud that apprentices with plenty of time to spare Kenneth was 60 years old and had Go-Ahead London received the “Nobel (page 3). That means we’ve doubled the worked at Go-Ahead London for 12 years. Prize for Nature” in Helsinki (page 2) number of apprentices across our rail I have never known of a road accident for its electric bus garage in Waterloo. and bus businesses, which is a landmark resulting in the death of a bus driver and This recognition means we’ve been step in making sure we are as diverse was shocked and saddened by the news. acknowledged on a global scale for as possible. Apprenticeships, along My thoughts are with his family, friends our efforts in promoting sustainable with graduate schemes and colleague and colleagues, and I am immensely transport, and highlighting its role in networks are all activities we use to proud of the way the bus community tackling poor air quality and congestion. develop colleagues and champion came together for a minute’s silence in We continue to develop for the future of diversity. This month’s back cover his memory. interview features two graduates from transport. -
Go East Anglia Sustainability Report 2017
Go East Anglia Sustainability Report 2017 Photo credit: AtoBetter ABOUT US Go East Anglia encompasses Anglianbus, Chambers, Hedingham and Konectbus. Some 7.3 million journeys are made each year on its services and over 370 people are employed. The forming of the name Go East Anglia was designed in 2015 to bring together the separate businesses in terms of identifying opportunities to work collectively across the geographical area and introduce the idea of sharing best practice as part of a wider group. The network covers Norfolk, Suffolk and Essex providing essential links to local towns and hospitals, retail parks and places of education. Places served include Norwich, Swaffham, Bungay, Bury St Edmunds, Sudbury, Braintree, Colchester and Clacton. Norwich Swaffham Great Yarmouth Lowestoft Bury St Edmunds Sudbury Colchester Braintree Clacton-on-Sea We’re part of The Group In this report 2 Managing Director’s message 4 Our approach 6 Society 8 Customers 10 Our people 12 Finance 13 Key data Our reporting structure We are committed to operating our train services in a way which helps to put our stations and services at the heart of the communities they serve. This report is split into four sections: Society Customers Our people Finance To run our company To provide high To be a leading To run our in a safe, socially quality, locally employer in the business with and environmentally focused passenger transport sector. strong financial responsible manner. transport services. page 10 discipline. page 6 page 8 page 12 Follow us on Social Media: For more information, visit our websites: anglianbus anglianbus www.anglianbus.co.uk chambersbus chambersbus www.chambersbus.co.uk hedinghambuses hedinghambuses www.hedingham.co.uk konectbus konectbuses www.konectbus.co.uk nparkandride nparkandride www.norwichparkandride.co.uk Go East Anglia 1 MANAGING DIRECTOR’S MESSAGE “Go East Anglia has made progress during the 2016-17 year to rationalise its operations and develop its team. -
Building a Firm Base for All
Building a firm base for all Go East Anglia Sustainability Report 2019 Sustainability Report 2019 Go East Anglia C Go East Anglia operates bus services across Norfolk, Suffolk and Essex under the Chambers, Hedingham, Konectbus and Norwich Park & Ride brands. We provide a bus network of routes across towns and villages throughout East Anglia with larger hubs in East Dereham, Norwich, Clacton-on-Sea and Colchester. We carry seven million passengers per year on 159 local bus routes, which includes bespoke school contract operations. We currently employ more than 350 people and continue to attract applicants from the local community with our range of employment and training opportunities. In this report Our reporting structure 02 Managing Director’s message We are committed to operating our 04 Finance buses in a way which helps to put our 05 Stronger communities services at the heart of the communities they serve. 07 Happier customers 08 Better teams This report is split into six sections: 10 Cleaner environment 11 Smarter technology Finance 12 Key data To work together with local authorities to provide efficient and effective solutions. Read more on page 4 Stronger communities To support colleagues with fundraising events that support the local community. Find out more... Read more on page 5 Twitter: Happier customers @konectbus To gain more happy customers and @nparkandride reward colleagues when they receive @hedinghambuses positive feedback. @chambersbus Read more on page 7 Website: konectbus.co.uk Better teams norwichparkandride.co.uk To perform all job roles and tasks chambersbus.co.uk competently to allow further growth. hedingham.co.uk Read more on page 8 Cleaner environment To improve air quality and encourage fuel efficiency at all locations across the business. -
Regional Bus
The Go-Ahead Group plc Group The Go-Ahead Annual Report and Accounts for the year ended 29 June 2019 Taking care of every journey Annual Report and Accounts and Accounts Annual Report for the year ended 29 June 2019 ended 29 the year for Taking care of every journey Regional bus Regional bus market share (%) We run fully owned commercial bus businesses through our eight bus operations in the UK. Our 8,550 people and 3,055 buses provide Stagecoach: 26% excellent services for our customers in towns and cities on the south FirstGroup: 21% coast of England, in north east England, East Yorkshire and East Anglia Arriva: 14% as well as in vibrant cities like Brighton, Oxford and Manchester. Go-Ahead’s bus customers are the most satisfied in the UK; recently Go-Ahead: 11% achieving our highest customer satisfaction score of 92%. One of our National Express: 7% key strengths in this market is our devolved operating model through Others: 21% which our experienced management teams deliver customer focused strategies in their local areas. We are proud of the role we play in improving the health and wellbeing of our communities through reducing carbon 2621+14+11+7+21L emissions with cleaner buses and taking cars off the road. London & International bus London bus market share (%) In London, we operate tendered bus contracts for Transport for London (TfL), running around 157 routes out of 16 depots. TfL specify the routes Go-Ahead: 23% and service frequency with the Mayor of London setting fares. Contracts Metroline: 18% are tendered for five years with a possible two year extension, based on Arriva: 18% performance against punctuality targets. -
Connecting Communities
Connecting Communities Go East Anglia Sustainability Report 2020 Sustainability Report 2020 Go East Anglia 1 Go East Anglia operates bus services across Norfolk, Suffolk and Essex, trading as Hedingham, Chambers, Konectbus and Norwich Park and Ride. We provide a bus network of routes across towns and villages throughout East Anglia with larger hubs in East Dereham, Norwich, Clacton-on-Sea and Colchester. We carry over five million passengers per year on 159 local bus routes which includes bespoke school contract operations. We currently employ more than 350 people and are actively recruiting applicants from the local community with our range of employment and training opportunities. Norwich Bury St Edmunds Sudbury Colchester Clacton on Sea 2 Go East Anglia Sustainability Report 2020 In this report Our reporting structure 02 Managing Director’s message We are committed to operating our 04 Finance buses in a way which helps to put our 06 Happier customers services at the heart of the communities they serve. 08 Better teams 09 Stronger communities This report is split into six sections: 12 Cleaner environment 13 Safer working Finance 15 Key data To operate our business and services in an open and transparent way Read more on page 04 Happier customers To provide a safe, reliable service to our customers Read more on page 06 Find out more... Better teams Twitter: To constantly develop our people @konectbuses @nparkandride Read more on page 08 @hedinghambuses @chambersbus Stronger communities To increase positive and proactive Facebook: engagement -
Building a Firm Base for All
Building a firm base for all Go East Anglia Sustainability Report 2019 Sustainability Report 2019 Go East Anglia C Go East Anglia operates bus services across Norfolk, Suffolk and Essex under the Chambers, Hedingham, Konectbus and Norwich Park & Ride brands. We provide a bus network of routes across towns and villages throughout East Anglia with larger hubs in East Dereham, Norwich, Clacton-on-Sea and Colchester. We carry seven million passengers per year on 159 local bus routes, which includes bespoke school contract operations. We currently employ more than 350 people and continue to attract applicants from the local community with our range of employment and training opportunities. In this report Our reporting structure 02 Managing Director’s message We are committed to operating our 04 Finance buses in a way which helps to put our 05 Stronger communities services at the heart of the communities they serve. 07 Happier customers 08 Better teams This report is split into six sections: 10 Cleaner environment 11 Smarter technology Finance 12 Key data To work together with local authorities to provide efficient and effective solutions. Read more on page 4 Stronger communities To support colleagues with fundraising events that support the local community. Find out more... Read more on page 5 Twitter: Happier customers @konectbus To gain more happy customers and @nparkandride reward colleagues when they receive @hedinghambuses positive feedback. @chambersbus Read more on page 7 Website: konectbus.co.uk Better teams norwichparkandride.co.uk To perform all job roles and tasks chambersbus.co.uk competently to allow further growth. hedingham.co.uk Read more on page 8 Cleaner environment To improve air quality and encourage fuel efficiency at all locations across the business. -
[February 2020]
Take a look... NEWS ACROSS February 2020 2 You’re hired! 5 Bucking the trend 7 Dancing to an MBE THE GROUP 9 What’s that sound? A message from David Brown Hello everyone, engagement, as this accreditation passengers and going the extra mile It has certainly been a busy month is something that only 2% of to make sure every journey is taken for buses. I was delighted to hear organisations achieve. care of (page 3). Working with the of the government’s intention to We’re investing in colleagues at local community is at the heart of make a significant funding boost in every level across the Group. This is what we do. On page 9 you can read buses. They remain the backbone showcased in our ambitious goals for about Brighton & Hove colleagues of public transport and are, at last, hiring 1,200 apprentices in 2020 who pitched together to help local having a higher profile. We need to (page 2). By bringing in 100 schoolchildren after their donated be at the forefront of this change apprentices a month, we can increase library bus was destroyed. This really and show all the good we are doing our diversity and bring in new ideas shows Go-Ahead’s commitment to for our colleagues as well as the into our work force. On the back enhance the lives and wellbeing of communities we serve. cover (page 10) you can read about communities across the world. We recently received a first for some of these apprentices and their Until next month, the whole transport industry backgrounds, demonstrating that when Plymouth Citybus received you don’t need to be a certain age to ‘platinum’ for its Investors in do an apprenticeship. -
Our Purpose Is to Be the Local Partner Taking Care of Journeys That Enhance the Lives and Wellbeing of Our Communities Across the World
The Go-Ahead Group plc Group The Go-Ahead Annual Report and Accounts for the year ended 27 June 2020 June ended 27 the year for Annual Report and Accounts Moving communities today towards a greener tomorrow Annual Report and Accounts for the year ended 27 June 2020 Our purpose is to be the local partner taking care of journeys that enhance the lives and wellbeing of our communities across the world 2020 overview • Results slightly above our revised guidance, with overall • Resilient business model – 90 per cent of revenues financial performance significantly impacted by secured through contracts with no revenue risk from COVID-19 in regional bus and losses in German rail changes in passenger demand – Regional bus heavily impacted by COVID-19, operating • Public transport remains critical to environmental profit* £20.5m (2019: £44.5m). Government support sustainability, economic recovery, the delivery of enabled breakeven performance since March health and wellbeing outcomes, and keeping – Resilient London & International bus businesses, communities connected operating profit of £48.5m (2019: £51.2m). Revenue • Robust balance sheet, strong cashflows and good liquidity protected by contracted income – Adjusted net debt to EBITDA of 1.96x**, comfortably – Rail operating profit* of £8.9m (2019: £25.4m) within target range of 1.5 to 2.5x and well below 3.5x impacted by lower contractual margins in bank covenant Southeastern and significant operational and commercial challenges in German rail – Underlying business remains cash generative – Unrestricted -
Focused on Every Journey Annual Report and Accounts for the Year Ended 2 July 2016 Contents About Us
Focused on every journey Annual Report and Accounts for the year ended 2 July 2016 Contents About us Strategic report Go-Ahead is one of the UK’s leading public 2 Go-Ahead at a glance 4 Group Q&A transport providers enabling more than a billion 8 Chairman’s statement 10 Group Chief Executive’s review and Q&A journeys each year on our bus and rail services. 16 Our business model 18 Our core business units At Go-Ahead we place great importance on 20 Our markets partnership, adopting a collaborative approach 23 Our strategy and key performance indicators 40 Managing risk with governments, local communities and 46 Finance review 50 Business review strategic partners; developing and operating Governance services that create long term value for all of us. 58 Introduction to corporate governance 60 Board of directors 62 Corporate governance report 71 Audit committee report Our leadership team 80 Nomination committee report 84 Directors’ remuneration report 104 Directors’ report 107 Directors’ statement of responsibility Financial statements 108 Independent auditor’s report to the members of The Go-Ahead Group plc 112 Consolidated income statement 114 Consolidated statement of Chairman’s statement Group Chief Executive’s review Finance review comprehensive income 115 Consolidated statement of changes in equity See more on page 8 See more on page 10 See more on page 46 116 Consolidated balance sheet 118 Consolidated cashflow statement Our integrated approach 120 Critical accounting judgements 121 Notes to the consolidated Sustainability and corporate responsibility are integral to our strategy and the way we operate at every financial statements level of the business.